Service Advisor
Service advisor job at Bergey's
Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey . Visit us at *************** to learn more about our company.
We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.
Benefits:
We offer a generous benefit package including:
* Vacation and PTO time
* Paid Holidays
* 401k with profit sharing
* Medical, Dental and Vision insurance.
* Employee Assistant Program
* FSA and HSA Plans
* Life Insurance
* Opportunities for Advancement
* Paid Training
* Employee Referral Program
* Employee Discount
Location: Bergey's Cadillac- Plymouth Meeting, PA
Summary:
A Service Advisor is responsible for the communication between the customer and service team. The Service Advisor is accountable for development of positive customer relationships through consistent communication and exceptional customer service.
Essential Duties:
* Effectively communicate with customers relating to warranty claims
* Monitor warranty schedules
* Posting warranty credits
* Advises customers about necessary service for routine maintenance.
* Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
* Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
* Prepares a repair order showing time, cost and labor estimates for service.
* Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
* Explains the work performed and the repair order charges to the customer.
* Handles customer complaints.
* Schedules service appointments.
* Obtains customer and vehicle data prior to arrival when possible.
* Greets customers in a timely, friendly manner and obtains vehicle information.
* Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
* Refers to service history, inspects vehicle, and recommends additional needed service.
* Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
* Provides a complete and accurate written cost estimate for labor and parts.
* Establishes "promised time." Checks with dispatcher, if necessary.
* Notifies dispatcher of incoming work.
* Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
* Implements and maintains a service marketing program.
* Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
* Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
* Implements a quality control process to eliminate comebacks.
* Maintains high customer satisfaction standards.
* Handles telephone inquiries regarding appointments and work in process.
* Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
* Other tasks as assigned
Additional Service Advisor Qualifications:
* Ambition to provide outstanding customer service
* Ability to interact effectively with others in difficult situations
* Competence in written and verbal communication
* Desire to learn and willingness to evolve customer focus processes
* Proficiency with computers and new software
* High School Graduate or GED
* Valid Driver's License
* Successful completion of pre-employment background checks and drug screening
Bergey's is an Equal Opportunity Employer.
Service Advisor
Service advisor job at Bergey's
Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey . Visit us at *************** to learn more about our company.
We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.
Benefits:
We offer a generous benefit package including:
* Vacation and PTO time
* Paid Holidays
* 401k with profit sharing
* Medical, Dental and Vision insurance.
* Employee Assistant Program
* FSA and HSA Plans
* Life Insurance
* Opportunities for Advancement
* Paid Training
* Employee Referral Program
* Employee Discount
Location: Bergey's Truck Center, Milton, PA
Shift: Full Time
Summary:
A Service Advisor is responsible for the communication between the customer and service team. The Service Advisor is accountable for development of positive customer relationships through consistent communication and exceptional customer service.
Essential Duties:
* Effectively communicate with customers relating to warranty claims
* Monitor warranty schedules
* Posting warranty credits
* Advises customers about necessary service for routine maintenance.
* Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
* Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
* Prepares a repair order showing time, cost and labor estimates for service.
* Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
* Explains the work performed and the repair order charges to the customer.
* Handles customer complaints.
* Schedules service appointments.
* Obtains customer and vehicle data prior to arrival when possible.
* Greets customers in a timely, friendly manner and obtains vehicle information.
* Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
* Refers to service history, inspects vehicle, and recommends additional needed service.
* Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
* Provides a complete and accurate written cost estimate for labor and parts.
* Establishes "promised time." Checks with dispatcher, if necessary.
* Notifies dispatcher of incoming work.
* Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
* Implements and maintains a service marketing program.
* Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
* Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
* Implements a quality control process to eliminate comebacks.
* Maintains high customer satisfaction standards.
* Handles telephone inquiries regarding appointments and work in process.
* Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
* Other tasks as assigned
Additional Service Advisor Qualifications:
* Ambition to provide outstanding customer service
* Ability to interact effectively with others in difficult situations
* Competence in written and verbal communication
* Desire to learn and willingness to evolve customer focus processes
* Proficiency with computers and new software
* High School Graduate or GED
* Valid Driver's License
* Successful completion of pre-employment background checks and drug screening
Bergey's is an Equal Opportunity Employer.
Service Writer I
Allentown, PA jobs
Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Service Writer I
Management Level
Individual Contributor
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
No
Work Shift
Day
Compensation
Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
Fleet Services by Cox Automotive Services keeps your fleet moving.Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country.FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.FCSA is currently hiring a Shop Service Writer to support future growth of the Company at this location. If you are looking for a new place to call home, we would love to talk to you!DUTIES
Help answer phones and assist service customers with individual needs for vehicle repairs and maintenance services, provide cost estimates, timelines, etc.
Creating estimates in line with varying customer needs and expectations of cost, quality, and lead time.
Communicate with customers via email, fax, or phone to provide updates on vehicle repair status, obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss billing items.
Review repair orders (RO) for accuracy and ensuring proper description of symptoms, problems, and causes are listed, as well as repairs and services performed based on what technicians submit are captured, entering RO into service database system.
Managing the transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
Obtain customers approval for all repairs and services performed.
Dispatching and assigning shop work to technicians
Working closely with technicians, sales staff and customers ensuring DFS is providing excellent customer service, minimizing costs, and identifying the best solutions for repairing and maintaining customer's vehicles.
Timely and accurate documentation and notation in all DFS internal and external systems regarding each customer vehicle repair
Creating and fostering good working relationships with customers, vendors, and company partners.
Maintaining quality service by establishing and enforcing organization standards and safety policies.
REQUIREMENTS
High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field
Strong verbal and written communication, along with listening skills to interact with customers, employees, and vendors.
Familiarity with Karmak, ADP, Reynold, RO Writer or similar programs
Strong computer and Windows office suite skillset, and the ability to learn new platforms (such as DFS IT Systems, including Web Wrench, MobileFrame, RO Writer)
General understanding of the Department of Transportation (DOT), federal, state, and local regulations affecting vehicle maintenance operations.
Demonstrated ability to multi-task and apply initiative.
Positive attitude, good instincts, and self-motivation
Excellent organizational skills and the ability to balance a variety of tasks
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyService Advisor
Newark, DE jobs
Job Details Newark Toyota World - Newark, DEDescription
Newark ToyotaWorld is currently seeking an experienced Automotive Service Advisor to join their growing service department.
Primary Job Function
Act as the principal contact between the customer, the repairing technician, and the parts department on sales and service of the mechanical repair or maintenance of customers vehicles.
Duties and Responsibilities
Greet customers in a timely and friendly manner
Complete walk around procedure with customer
Provide fast, efficient and courteous service to customer by interpreting their requests, scheduling, and coordinating the diagnosis an repair of their vehicle
Present each customer with the dealerships suggested maintenance menu while providing accurate and honest advice to customers on recommended services for the care of their vehicles
Explain technical information about repair to customers in a clear, concise, and professional manner
Provide accurate cost and time estimates when discussing the customers concern
WHY CHOOSE PRICE?
Work/Life Balance
Excellent Benefits Package including Medical, Dental, Vision, FSA, HSA
Company Paid Short Term Disability
Company Paid Life Insurance
401(k)
Personal Time Off
Associate Discount Program
Discounts on parts, service, and vehicle purchases for you and your immediate family
Associate Referral Program - Refer a friend who becomes a part of our team and receive a bonus!
Company Team Building Events
FUN GIVEAWAYS
Service Advisor / Writer
Wayne, NJ jobs
Job Description
Service Advisor
Every service professional at a OPEN ROAD retail center must excel in listening, communicating and working efficiently to Open Road's standards. Service Advisors help OPEN ROAD owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. As a driver's personal link to the Aftersales department, the Service Advisor establishes a critical and ongoing relationship with our clients.
What You Do
Inspect vehicles and apply proper resources to accurately identify and verify clients' service needs. Record them along with current vehicle and client information on the repair order.
Interact with customers to determine immediate service needs
Serve as a liaison between technicians and customers
Provide excellent customer service experience
Use a consultative approach to educate customers on services and products
Support center goals for service by generating:
High sales of services, parts, and accessories.
Repeat new vehicle sales by providing a premium Aftersales experience for each client.
Refer to service history, inspect vehicle, and recommend service to clients. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
Write and verify accurate repair orders and include supporting documentation.
Administer new and used vehicle warranty repairs in accordance with warranty specifications.
Ensure requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery.
Perform a consultative vehicle delivery with client when work is completed.
Supervise cleaning and preparation of new and used vehicles.
Build and maintain knowledge of products and services via on-the-job training and participation in educational and development programs.
Meet requirements of state and federal law for automobile repair and consumer protection.
Successful Attributes and Skills
Excellent communication skills and ability to be a team player
Ability to minimize and redirect customers frustrations
Technically knowledgeable, experienced, or trainable on product line
Outgoing and patient personality with good client relations ability
Professional appearance
Excellent communication capability
Strong organizational skills
1+ years of Service Advisor experience
Technical certification a plus
Manufacturer certifications a plus
Proven track record
Ability to supply CSI Reports and Productivity Reports
Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York/New Jersey metropolitan area. Currently, we are ranked as one of the largest automotive groups in the nation by Automotive News. We specialize in providing “in-demand” vehicles, both new and pre-owned, for our customers who have come to expect a “Five Star customer service experience”.
With over 45 years of automotive experience, our mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers and in doing so; we strive to develop a highly motivated, world-class, workforce that is committed to satisfying their needs.
At Open Road we know our employees, and their achievements, drive our culture and success.
Our Total Compensation Rewards Program includes:
BASE PAY - Determined by competitive market pay rate for your job, your skills, experience and performance
BONUSES - Rewards achievement of specific business goals, in eligible positions
BENEFITS - Include wellness coverage, optional benefits, income protection, 401(k), purchase programs, such as:
Medical, Dental and Vision Plans
Vacation Time
Personal Time
Short and Long Term Disability
Life Insurance
401(k) Retirement Plan with employer match
Manufacturer Certifications
Leadership Training Programs
Vehicle Purchase Discounts
Wellness Initiatives
Volunteer Time
Powered by JazzHR
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Service Advisor / Writer
Wayne, NJ jobs
Job Description
Service Advisor
Every service professional at a OPEN ROAD retail center must excel in listening, communicating and working efficiently to Open Road's standards. Service Advisors help OPEN ROAD owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. As a driver's personal link to the Aftersales department, the Service Advisor establishes a critical and ongoing relationship with our clients.
What You Do
Inspect vehicles and apply proper resources to accurately identify and verify clients' service needs. Record them along with current vehicle and client information on the repair order.
Interact with customers to determine immediate service needs
Serve as a liaison between technicians and customers
Provide excellent customer service experience
Use a consultative approach to educate customers on services and products
Support center goals for service by generating:
High sales of services, parts, and accessories.
Repeat new vehicle sales by providing a premium Aftersales experience for each client.
Refer to service history, inspect vehicle, and recommend service to clients. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
Write and verify accurate repair orders and include supporting documentation.
Administer new and used vehicle warranty repairs in accordance with warranty specifications.
Ensure requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery.
Perform a consultative vehicle delivery with client when work is completed.
Supervise cleaning and preparation of new and used vehicles.
Build and maintain knowledge of products and services via on-the-job training and participation in educational and development programs.
Meet requirements of state and federal law for automobile repair and consumer protection.
Successful Attributes and Skills
Excellent communication skills and ability to be a team player
Ability to minimize and redirect customers frustrations
Technically knowledgeable, experienced, or trainable on product line
Outgoing and patient personality with good client relations ability
Professional appearance
Excellent communication capability
Strong organizational skills
1+ years of Service Advisor experience
Technical certification a plus
Manufacturer certifications a plus
Proven track record
Ability to supply CSI Reports and Productivity Reports
Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York/New Jersey metropolitan area. Currently, we are ranked as one of the largest automotive groups in the nation by Automotive News. We specialize in providing “in-demand” vehicles, both new and pre-owned, for our customers who have come to expect a “Five Star customer service experience”.
With over 45 years of automotive experience, our mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers and in doing so; we strive to develop a highly motivated, world-class, workforce that is committed to satisfying their needs.
At Open Road we know our employees, and their achievements, drive our culture and success.
Our Total Compensation Rewards Program includes:
BASE PAY - Determined by competitive market pay rate for your job, your skills, experience and performance
BONUSES - Rewards achievement of specific business goals, in eligible positions
BENEFITS - Include wellness coverage, optional benefits, income protection, 401(k), purchase programs, such as:
Medical, Dental and Vision Plans
Vacation Time
Personal Time
Short and Long Term Disability
Life Insurance
401(k) Retirement Plan with employer match
Manufacturer Certifications
Leadership Training Programs
Vehicle Purchase Discounts
Wellness Initiatives
Volunteer Time
Powered by JazzHR
a3lUq1t2Jo
Service Consultant
Union, NJ jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Employment Position: Full Time
Salary:
$50,000.00 - $125,000.00 Yearly
Salary is negotiable.
Zip Code: 07083
Service Advisor - Trenton, NJ
Trenton, NJ jobs
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary This position is for a Service Advisor, the central point of contact and trusted guide for our owners throughout their service experience. This role requires a deeply empathetic, organized, and brand-focused individual who thrives on creating positive interactions and seamless processes. The Service Advisor is a critical liaison, translating complex vehicle needs into clear, confidence-inspiring communication for our customers, while coordinating flawlessly with the service production team. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise, from entry-level to senior advisor. Responsibilities Serve as the primary point of contact for owners, managing the service experience from initial appointment scheduling to vehicle handover. Listen actively to understand owner concerns, accurately document them in the repair order, and set clear expectations for the visit. Translate technical information from technicians into simple, understandable language for owners. Proactively communicate updates on vehicle status, managing timelines and ensuring a transparent process. Coordinate with the Parts and Production teams to ensure all aspects of the service visit are aligned. Prepare and explain estimates and invoices with clarity and accuracy. Ensure every owner leaves feeling cared for, confident in the work performed, and more connected to the Rivian brand. Manage internal systems to maintain impeccable records of all customer communications and repairs, ensuring all performance metrics are met or exceeded. Uphold Rivian's standards for hospitality, presentation, and process in every interaction. Act as the on-site liaison between Rivian's centralized Service Support Operations Center and local Service Center operations. Support the launch and setup of new Service Center locations, training initiatives, and process improvements. Assist in warranty repairs and ensure compliance with state and federal automotive repair laws. Manage relationships with third-party vendors, documenting work orders and coordinating with production team to ensure seamless after-hours service completion. This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events. Qualifications High School Diploma or GED is required Must be at least 21 years old. Must possess a valid driver's license and maintain a clean driving record. Must be available for a 40-hour work week, which may include weekends, holidays, and varied shifts based on business needs. Proficient with laptops, computers, and modern software suites (Windows, Google Workspace, Mac, CRM systems, etc.). Exceptional organizational skills, a meticulous attention to detail, and a passion for creating order. Outstanding written and verbal communication skills in English. Ability to perform physical tasks such as standing or sitting for extended periods, and walking the service facility. Experience: Experience in a customer-facing role is required. Backgrounds in hospitality, retail, or fast-paced, system-driven restaurants are highly valued. Automotive service experience is a plus but not a prerequisite for entry-level roles. Proven ability to de-escalate sensitive situations and resolve customer concerns with empathy and professionalism. Experience managing complex scheduling, billing, and work order systems is a plus. Spectrum of Advisor Skills: Customer Engagement & Hospitality: An advisor must be the face of Rivian service. Foundational skills include a warm, professional demeanor and the ability to follow established communication guidelines. An advanced advisor moves beyond guidelines to provide anticipatory service, remembering owner preferences, proactively addressing unstated needs, and building genuine, long-term relationships that foster trust and brand loyalty. Technical Acumen & Translation: A core competency is the ability to bridge the communication gap between the technician and the owner. A developing advisor can accurately transcribe customer concerns and look up vehicle information. A highly skilled advisor comprehends complex diagnostic concepts, asks clarifying questions of technicians, and can then translate that information into simple, clear, and confident explanations for the owner, ensuring they feel informed and empowered, never confused or intimidated. Process & Systems Management: The service experience relies on operational precision. An entry-level advisor manages the entire service workflow, from booking appointments to closing out work orders. An expert advisor masters this workflow, handling a high volume of complex work orders simultaneously, coordinating seamlessly with parts and production, and identifying process inefficiencies to ensure the entire front-of-house operation runs with impeccable rhythm and consistency. Problem Resolution & De-escalation: Service can be stressful for owners, and advisors must be a calming, confident presence. A junior advisor can identify an escalating situation and hand it off according to procedure. A senior advisor possesses the emotional intelligence and authority to autonomously de-escalate complex and sensitive customer issues with grace, turning a potentially negative experience into a moment that strengthens the owner's trust in Rivian. Brand Ambassadorship: Every advisor is a steward of the Rivian brand. A foundational understanding includes knowledge of our products and a commitment to our values. A top-tier advisor deeply embodies the brand, living our values of adventure, curiosity, and community in every interaction. They don't just provide a service; they deliver an experience that consistently reinforces why owners chose to be a part of the Rivian journey. Pay Disclosure Salary Range/Hourly Rate for New Jersey Based Applicants: $26.87 - $30.75 per hour (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.
High School Diploma or GED is required Must be at least 21 years old. Must possess a valid driver's license and maintain a clean driving record. Must be available for a 40-hour work week, which may include weekends, holidays, and varied shifts based on business needs. Proficient with laptops, computers, and modern software suites (Windows, Google Workspace, Mac, CRM systems, etc.). Exceptional organizational skills, a meticulous attention to detail, and a passion for creating order. Outstanding written and verbal communication skills in English. Ability to perform physical tasks such as standing or sitting for extended periods, and walking the service facility. Experience: Experience in a customer-facing role is required. Backgrounds in hospitality, retail, or fast-paced, system-driven restaurants are highly valued. Automotive service experience is a plus but not a prerequisite for entry-level roles. Proven ability to de-escalate sensitive situations and resolve customer concerns with empathy and professionalism. Experience managing complex scheduling, billing, and work order systems is a plus. Spectrum of Advisor Skills: Customer Engagement & Hospitality: An advisor must be the face of Rivian service. Foundational skills include a warm, professional demeanor and the ability to follow established communication guidelines. An advanced advisor moves beyond guidelines to provide anticipatory service, remembering owner preferences, proactively addressing unstated needs, and building genuine, long-term relationships that foster trust and brand loyalty. Technical Acumen & Translation: A core competency is the ability to bridge the communication gap between the technician and the owner. A developing advisor can accurately transcribe customer concerns and look up vehicle information. A highly skilled advisor comprehends complex diagnostic concepts, asks clarifying questions of technicians, and can then translate that information into simple, clear, and confident explanations for the owner, ensuring they feel informed and empowered, never confused or intimidated. Process & Systems Management: The service experience relies on operational precision. An entry-level advisor manages the entire service workflow, from booking appointments to closing out work orders. An expert advisor masters this workflow, handling a high volume of complex work orders simultaneously, coordinating seamlessly with parts and production, and identifying process inefficiencies to ensure the entire front-of-house operation runs with impeccable rhythm and consistency. Problem Resolution & De-escalation: Service can be stressful for owners, and advisors must be a calming, confident presence. A junior advisor can identify an escalating situation and hand it off according to procedure. A senior advisor possesses the emotional intelligence and authority to autonomously de-escalate complex and sensitive customer issues with grace, turning a potentially negative experience into a moment that strengthens the owner's trust in Rivian. Brand Ambassadorship: Every advisor is a steward of the Rivian brand. A foundational understanding includes knowledge of our products and a commitment to our values. A top-tier advisor deeply embodies the brand, living our values of adventure, curiosity, and community in every interaction. They don't just provide a service; they deliver an experience that consistently reinforces why owners chose to be a part of the Rivian journey.
Serve as the primary point of contact for owners, managing the service experience from initial appointment scheduling to vehicle handover. Listen actively to understand owner concerns, accurately document them in the repair order, and set clear expectations for the visit. Translate technical information from technicians into simple, understandable language for owners. Proactively communicate updates on vehicle status, managing timelines and ensuring a transparent process. Coordinate with the Parts and Production teams to ensure all aspects of the service visit are aligned. Prepare and explain estimates and invoices with clarity and accuracy. Ensure every owner leaves feeling cared for, confident in the work performed, and more connected to the Rivian brand. Manage internal systems to maintain impeccable records of all customer communications and repairs, ensuring all performance metrics are met or exceeded. Uphold Rivian's standards for hospitality, presentation, and process in every interaction. Act as the on-site liaison between Rivian's centralized Service Support Operations Center and local Service Center operations. Support the launch and setup of new Service Center locations, training initiatives, and process improvements. Assist in warranty repairs and ensure compliance with state and federal automotive repair laws. Manage relationships with third-party vendors, documenting work orders and coordinating with production team to ensure seamless after-hours service completion. This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.
Auto-ApplyService Consultant
Muncy, PA jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Employment Position: Full Time
Salary:
$40.00 - $80.00 Yearly
Salary is not negotiable.
Zip Code: 17756
Service Advisor
Dover, DE jobs
Job Details Price Honda - Dover, DEDescription
Price Honda is currently hiring an experienced Service Advisor!
PRIMARY FUNCTIONS
Acts as the principal contact between the customer, the repairing technician, and the parts department on sales and service of the mechanical repair or maintenance of customer vehicles
The primary goal is to provide the maximum level of customer satisfaction to enhance customer loyalty while capturing all available opportunities in the sale of service and parts
DUTIES AND RESPONSIBILITES
Greets customers in a timely and friendly manner
Provides fast, efficient and courteous service to customer by interpreting their requests, scheduling, coordinating the diagnosis and repair of their vehicle
Presents each customer with the dealerships suggested maintenance menu while providing accurate and honest advice to customers on recommended services for the care of their vehicles. 100% menu presentation is expected when the vehicle is due for factory scheduled maintenance.
Explains technical information about repair to customers in a clear, concise and professional manner
Provides accurate cost and time estimates when discussing the customers concern
Collects the necessary information (e.g., when, how often, hot, cold, etc.) pertaining to the concern so a proper repair can be effective
Makes and implements decisions regarding repair options
Coordinates activities to ensure repair work is fixed during the first visit and on time. If second repair visit, advises Service Manger so that proper documentation can occur. Follows established manufacturer protocol including verification of the owners complaint
Obtains the customers written approval on all repair orders at the time of the write-up or when closing additional sales. Records who have approvals on any additional repair request (who, dollar amt., date, time) on repair order
Ensures that customer complaints are handled tactfully, promptly, with genuine concern, and according to dealerships guidelines
Follows manufacturers requirements for complaint, cause and correction documentation on all repair orders
Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles
ADDITIONAL DUTIES AND RESPONSIBILITES
Coordinates the entire repair process and insures technician completes necessary documentation of the repair process and recording related labor time allotments or “time punching” expended during the repair
Provides clear and legible record of service completed for both customer and dealership use
Monitors the progress of the repair and contacts customers during the course of the repair regarding any changes in the time and cost estimates ensuring their participation and engagement in the repair process
Ensures that all repair orders initiated are appropriately complete and closed on a timely basis to manage the work-in-process flow
Contacts every customer at completion of repairs and pre-delivers vehicle to eliminate concerns on pick up. Completes an active delivery, in person or by telephone
Inspects repaired vehicles to ensure quality and safety standards are met when required
Ensures the cleanliness of customers vehicles
Follows up with customers after the repair to ensure service satisfaction
Works to eliminate dealer liabilities during the repair process
Completes the repair order in its entirety including all coding and proper application of labor time
Establishes and maintains good working relationships with customers to encourage repeat and referral business
Works to reference and apply information found in technical publications, periodicals, bulletins, etc.
Complies with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.
Strives for harmony and teamwork within the Service Department and other departments
Participates in scheduled department meetings to discuss issues, concerns, and departmental goals
Treats all associates in a professional manner (no shouting, vulgarities, or inappropriate comments either written or verbal)
Keeps up-to-date on all industry information
Keeps and maintains a manual that includes accurate and timely records of customer comebacks, customer contacts, and other dealership or manufacturer information as required
Attend and successfully complete required manufacturers and dealership training to maintain skill levels and ensure appropriate certification status. Monitors training status thru manufacturer training website
Maintains work area to ensure professional and clean environment
Maintains acceptable dress and work area appearance
Maintains a record of timeliness and attendance that is acceptable
ACCOUNTABLILITY
Performance standards for this position are met when:
All customer repairs and maintenance work are coordinated and delivered in an efficient, courteous and timely manner
A high level of customer satisfaction is maintained and manufacturers SPSI standards are consistently meet or exceeded
Will write, process and coordinate a consistent average of 16-30 repair orders per day
Maintain an average hours per customer repair order of 1.8 or above
Individual average effective labor rate for customer paid repairs are consistently at or above established standard which will be communicated by the Service Manager
Work-in-Process shall be maintained with the established dealership maximum standard of less than 30 days
Customer follow-up calls both during and following the vehicle repair or maintenance service is consistently conducted on a timely basis and conveys sincere interest and concern for ensuring a quality customer experience
A professional appearance is presented and maintained within the dealership established guidelines for a service consultant
A consistent individual record of regular attendance and timeliness is maintained
Manufacturer training meets standard for certification based on tenure
PHYSICAL DEMANDS
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation:
Ability to operate a motor vehicle
Ability to remain in a stationary position
Ability to exit and enter vehicles
Ability to move inside and outside of structures
Ability to communicate
Ability to operate equipment required for position
Ability to reach with hands and arms
Ability to climb and balance
Ability to stoop, kneel, crouch or crawl
Ability to frequently lift and/or move up to 20 pounds
Ability to occasionally lift and/or move up to 50 pounds
WHY CHOOSE PRICE?
Competitive compensation with uncapped earning potential - our commission-based pay structure allows you to control your income.
Comprehensive benefits program, including health care options (medical, dental and vision), 401k savings and retirement plan, and paid time off.
Employee rewards and recognition programs.
Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
Values-driven culture built on integrity, professionalism, excellence, and teamwork.
Service Consultant
Coraopolis, PA jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
1-3 years
Employment Position: Full Time
Salary:
$50,000.00 - $100,000.00 Yearly
Salary is negotiable.
Zip Code: 15108
Service Advisor
Rehoboth Beach, DE jobs
Job Details Price Premier - Rehoboth Beach, DEDescription
The Price Automotive Group is GROWING!! Our new location, Price Premier, will be located in Lewes, DE. We are currently seeking Assistant Service Managers!!
JOIN OUR TEAM Price Automotive Group, a family owned and operated Delaware business since 1972, employs over 350 associates. At Price, we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our service team.
Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. Assistant Service Managers can earn an average of $50,000-$80,000 per year, while top performers can earn upwards of $100,000.
WHAT WE HAVE TO OFFER
Up to $2,000 sign on bonus for qualified applicants
Guaranteed income during 90-day training period
Competitive compensation with uncapped earning potential - our commission-based pay structure allows you to control your income.
Comprehensive benefits program, including health care options (medical, dental and vision), 401k savings and retirement plan, and paid time off.
Employee rewards and recognition programs.
Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
Values-driven culture built on integrity, professionalism, excellence, and teamwork.
WHAT WE ARE LOOKING FOR
Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal and organizational skills.
Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
Ability to work evenings and weekends.
WHAT YOU CAN BRING TO THE TABLE
Commitment: Ensure our customers have a world-class car-servicing experience at every step along their service journey.
Excellence: Provide an unparalleled level of knowledge, expertise, and authenticity.
Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.
Initiative: Bring new business to the dealership through referrals, networking and repeat business.
APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining us on the Price Automotive Group team. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!
Price Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. All applicants must possess a valid driver's license and have a good driving record.
Service Consultant
Shrewsbury, NJ jobs
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Additional Information
Under limited supervision, the service advisor provides estimated cost analysis of automotive repairs and routine maintenance. Through effective communication with customers, the service advisor determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process. The service advisor determines services needed by accessing information obtained by technician's findings from multipoint inspection and referencing the manufacture's service intervals.
Employment Position: Full Time
Salary:
$65,000.00 - $90,000.00 Yearly
Salary is negotiable.
Zip Code: 07702
Parts and Service Technical Advisor - Harrisburg, PA
Harrisburg, PA jobs
The Mopar Parts and Service Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty. Key job responsibilities include but are not limited to:
Provide phone and in-dealership technical assistance
Troubleshoot and solve final repair attempt situations
Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement
Manage dealership technical training requirements
Provide support for C.A.G. / Engineering / proving grounds requests
Recall and Rapid Response (RRT) follow up and reduction
Act as quality feedback liaison
Provide dealership consultation on the following:
Repair Service Agreements and facilities inspections
Tools/equipment/facility
Customer experience and improved Fixed First Visit
Repair shop process improvements and proactive business planning with a focus on the customer
Service Advisor
Scranton, PA jobs
Welcome to Toyota of Scranton, where excellence isn't just a goal, but a way of life. Our foundation is built on a set of core values that guide everything we do. If you share our commitment to integrity, service, and community, then you're in the right place. Join us in upholding these principles as we strive for excellence together.
Honesty
Ethical, take responsibility, be accountable to yourself and your team, build trust through
transparency and open communication
Willingness to Help Others
Help others without expecting anything in return, be empathetic, dedicated to serving something
besides ourselves, driven by the belief that everyone can grow
Always Does the Right Thing
Customer first attitude, when no one is watching, willing to sacrifice for the best outcome, no amount
of money is worth betraying someone's trust in your or in the dealership
Passion for Excellence
Commit to being great at the things we do, inspire excellence in others, integrity, learn continuously
Commitment to Customer, Team and Community
We take care of the community we live in, empower others to achieve their goals, you represent the
team well at work and in the community, show up ready to give your best effort for those who rely on
you
We offer:
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Supplemental Insurances
401K Paid Time off
Responsibilities:
Schedules service appointments
Greets customers in a timely, friendly manner and obtains vehicle information.
Performs walk around with customer noting any damage, and advises on any needed maintenance.
Creates clear, concise, and accurate repair orders regarding customer vehicle problems
Ensures service history is reviewed with the customer to safeguard against incorrect information
Advises customers on the how to properly care for their cars to reinforce the value of maintaining their vehicles in accordance with manufacturers' specifications
Provides a complete and accurate written cost estimate for labor and parts.
Checks on progress of repair throughout the day, and timely informs the customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and obtains proper authorization before any additional repairs are performed
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Explains completed work and all charges to customers.
Discuss upcoming Factory Surveys, and schedules the next service appointment
Handles telephone inquiries regarding appointments and work in process.
Manages repair order documentation to ensure full compliance with policies and procedures.
Other Duties as assigned
Qualifications:
High School diploma or equivalent
We are an equal employment opportunity employer that does not discriminate on the basis of race, color, religion/creed, sex, disability, marital status, age, pregnancy, national origin, ancestry, sexual orientation, genetic information, possession of a General Education Development Certificate as compared to a high school diploma, veteran status, or any other characteristic protected by the applicable federal, state or local laws.
Auto-ApplyService Writer (Heavy Duty Truck and Bus Repair Shop)
Lakewood, NJ jobs
Job DescriptionJob Summary Family owed Medium-Heavy Duty Truck Repair Company currently seeking an Administrative Assistant to work together with Shop Manager to complete daily clerical and billing tasks. Responsibilities and Duties
Answer phones and intake of incoming jobs.
Input all ordered parts on customer invoices and input of stock orders into system.
Keep track of and return parts and cores to vendors and acquire credits for return.
Open work orders when customers drop off trucks with details of complaints and work needed.
Ordering of parts and obtaining parts quotes.
Send emails to customers and vendors as needed.
Call for job approvals and purchase orders.
Input estimates online to Fleet Management Companies to obtain approvals.
Process customer payments by checks, credit card, or other transactions.
Keep office clean and organized.
Cover for Manager when out of office.
Assist with preparation of estimates.
Prepare invoices with detailed technician write-ups.
Set up vehicle tows and sublet services.
Print daily parts and revenue reports and input on spreadsheets.
Qualifications and Skills
Microsoft Office and other computer experience.
Must have a High School Degree
Knowledge of automotive and truck parts is helpful but not necessary.
Detail-oriented with a keen sense of urgency.
Excellent people skills and a professional appearance.
Excellent organizational and time management skills.
Ability to multi-task and work in a fast-paced environment is desirable.
Company Benefits and Perks
Comprehensive Health Benefits including Dental and Vision
401k Plan
Paid Holidays and Vacation Schedule
Company provided Life Insurance Policy
If you are seeking a career in an organization that offers growth, and treats people with respect, inquire today.
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Service Writer I
Allentown, PA jobs
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Service Writer I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
Fleet Services by Cox Automotive Services keeps your fleet moving.
Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country.
FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
FCSA is currently hiring a Shop Service Writer to support future growth of the Company at this location. If you are looking for a new place to call home, we would love to talk to you!
DUTIES
* Help answer phones and assist service customers with individual needs for vehicle repairs and maintenance services, provide cost estimates, timelines, etc.
* Creating estimates in line with varying customer needs and expectations of cost, quality, and lead time.
* Communicate with customers via email, fax, or phone to provide updates on vehicle repair status, obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss billing items.
* Review repair orders (RO) for accuracy and ensuring proper description of symptoms, problems, and causes are listed, as well as repairs and services performed based on what technicians submit are captured, entering RO into service database system.
* Managing the transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
* Obtain customers approval for all repairs and services performed.
* Dispatching and assigning shop work to technicians
* Working closely with technicians, sales staff and customers ensuring DFS is providing excellent customer service, minimizing costs, and identifying the best solutions for repairing and maintaining customer's vehicles.
* Timely and accurate documentation and notation in all DFS internal and external systems regarding each customer vehicle repair
* Creating and fostering good working relationships with customers, vendors, and company partners.
* Maintaining quality service by establishing and enforcing organization standards and safety policies.
REQUIREMENTS
* High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field
* Strong verbal and written communication, along with listening skills to interact with customers, employees, and vendors.
* Familiarity with Karmak, ADP, Reynold, RO Writer or similar programs
* Strong computer and Windows office suite skillset, and the ability to learn new platforms (such as DFS IT Systems, including Web Wrench, MobileFrame, RO Writer)
* General understanding of the Department of Transportation (DOT), federal, state, and local regulations affecting vehicle maintenance operations.
* Demonstrated ability to multi-task and apply initiative.
* Positive attitude, good instincts, and self-motivation
Excellent organizational skills and the ability to balance a variety of tasks
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyService Writer/Advisor
McKeesport, PA jobs
Riverview Chevrolet is looking for a motivated self starter to become a full time Service Writer at our Mckeesport location. We are growing and have increased our traffic in the lane each month this year and we are in need of success driven individual that can help us continue to grow. We are family owned and we have a strong belief in treating customers as they are our extended family. We will train applicants for the position but are looking for experienced people who have worked in a fast paced retail sales environment. This is a great opportunity to join a growing dealership with a very friendly and successful work environment.
Description of the role:
Riverview Chevrolet is seeking a dedicated Service Writer/Advisor to join our team in McKeesport, PA. This position plays a crucial role in ensuring excellent customer service and satisfaction.
Responsibilities:
Interact with customers to schedule service appointments and address any inquiries
Communicate with technicians to ensure timely completion of service
Provide accurate estimates and explanations of services to customers
Maintain customer records and ensure follow-up on service recommendations
Maintain all paperwork and documents for warranty and customer pay and close properly
Following through on all customer service recommendations to assure professional completion
Lead technicians as to inform them and make aware of time demands of customers and see them through
Assure charges and billing is accurate and clearly stated to customer in formal invoice manner
Keep a clean and organized work station and always be present to handle phone calls and customer arrivals
Requirements:
Excellent communication and customer service skills
Ability to multitask and prioritize in a fast-paced environment
Experience in automotive service or a related field is preferred but not required
Proficiency in computer systems and software
Organized and able to track written RO and shop work being done
Professional and polite appearance where customers come first
Punctuality and the understanding to complete customers needs in expedient manner
Benefits:
Competitive wage compensation package where you control opportunities
Healthcare benefits
Eye and dental benefits
Supplemental insurance coverage available
Health Savings Account
We recognize a work life balance
401k retirement plan
We advise in career development opportunities and advancement strategies
Paid vacation
Uniforms
Employee rates for personal vehicle repairs
About the Company:
Riverview Chevrolet is a well-established automotive dealership in McKeesport, PA, known for our commitment to customer satisfaction and quality service. Joining our team means being a part of a dynamic and supportive work environment dedicated to excellence. It also gives you the opportunity to develop and earn a great salary that you control. If you are interested in stability then call us now.
Auto-ApplyService Writer/Advisor
McKeesport, PA jobs
Job Description
Riverview Chevrolet is looking for a motivated self starter to become a full time Service Writer at our Mckeesport location. We are growing and have increased our traffic in the lane each month this year and we are in need of success driven individual that can help us continue to grow. We are family owned and we have a strong belief in treating customers as they are our extended family. We will train applicants for the position but are looking for experienced people who have worked in a fast paced retail sales environment. This is a great opportunity to join a growing dealership with a very friendly and successful work environment.
Description of the role:
Riverview Chevrolet is seeking a dedicated Service Writer/Advisor to join our team in McKeesport, PA. This position plays a crucial role in ensuring excellent customer service and satisfaction.
Responsibilities:
Interact with customers to schedule service appointments and address any inquiries
Communicate with technicians to ensure timely completion of service
Provide accurate estimates and explanations of services to customers
Maintain customer records and ensure follow-up on service recommendations
Maintain all paperwork and documents for warranty and customer pay and close properly
Following through on all customer service recommendations to assure professional completion
Lead technicians as to inform them and make aware of time demands of customers and see them through
Assure charges and billing is accurate and clearly stated to customer in formal invoice manner
Keep a clean and organized work station and always be present to handle phone calls and customer arrivals
Requirements:
Excellent communication and customer service skills
Ability to multitask and prioritize in a fast-paced environment
Experience in automotive service or a related field is preferred but not required
Proficiency in computer systems and software
Organized and able to track written RO and shop work being done
Professional and polite appearance where customers come first
Punctuality and the understanding to complete customers needs in expedient manner
Benefits:
Competitive wage compensation package where you control opportunities
Healthcare benefits
Eye and dental benefits
Supplemental insurance coverage available
Health Savings Account
We recognize a work life balance
401k retirement plan
We advise in career development opportunities and advancement strategies
Paid vacation
Uniforms
Employee rates for personal vehicle repairs
About the Company:
Riverview Chevrolet is a well-established automotive dealership in McKeesport, PA, known for our commitment to customer satisfaction and quality service. Joining our team means being a part of a dynamic and supportive work environment dedicated to excellence. It also gives you the opportunity to develop and earn a great salary that you control. If you are interested in stability then call us now.
Service Consultant
Englewood, NJ jobs
Description of the role:
The Service Consultant at Quality Chevrolet GMC in Englewood, NJ will be responsible for providing exceptional customer service in the automotive service department.
Responsibilities:
Assist customers with their service needs
Coordinate service appointments
Communicate service updates to customers
Ensure customer satisfaction
Requirements:
Excellent customer service skills
Automotive service experience preferred
Strong communication skills
Attention to detail
Benefits:
Competitive compensation
Health and dental insurance
Paid time off
About the Company:
Quality Chevrolet GMC is a well-established dealership located in Englewood, NJ, dedicated to providing top-quality automotive services and products to our customers.
Auto-Apply