Service Advisor jobs at Bergey's - 20 jobs

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at *************** to learn more about our company. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference. Benefits: We offer a generous benefit package including: Vacation and PTO time Paid Holidays 401k with profit sharing Medical, Dental and Vision insurance. Employee Assistant Program FSA and HSA Plans Life Insurance Opportunities for Advancement Paid Training Employee Referral Program Employee Discount Location: Bergey's Commercial Tire, Reading PA Shift: Full Time Pay: Starting at $24.00 / hour based on experience Summary Handles all aspects of customer needs via walk-in business and phone sales and assists the outside tire sales team with customer needs. Essential Duties Answers the phone within the 3-ring standard. Greets customers with a friendly and positive attitude. Records information from customers for tire sales, service and/or repair needs. Takes phone calls from customers and the outside sales team and provides support to ensure tires are ordered, shipped, serviced and/or quoted in a timely manner. Assists in handling customer complaints in a prompt and professional manner. Learns basic Accuterm, demonstrates the ability to look up tires/parts/services, prepare a workorder, check inventory and prepare an invoice/quote as needed. Schedules in shop and on the road services. Checks progress of each repair order throughout the day, monitoring time allowances for each repair line. Ensures that customers are contacted during the repair process if additional work is needed. Review next day's schedule, ensuring inventory availability. Maintains high-quality service repairs and minimize comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Accounts for documents related to repair orders; ensures that none are missing, and all are processed. Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to management. Ensures proper care, storage, and inventory of specialty tools. Fills in for management when necessary. Strives for harmony and teamwork within the department and with all other departments. Abide by PPE standards outlined in the Safety Manual. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Certificates, Licenses, Registrations: Valid Driver's License Successful completion of pre-employment background checks and drug screening Bergey's is an equal opportunity employer.

Starting at $15- $17 / HR + TIPS (tips are an additional $1.50-$3.00/hr on average!) Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: Work with an amazing team in a fun environment. Build trusting relationships with customers and recommend products and services that best meet their needs. Create “Wow” moments for our customers by showing your commitment to outstanding service and hospitality in every interaction. Help maintain the location's appearance and cleanliness. Follow all Mister Car Wash safety procedures and policies, including appearance expectations. WHAT YOU NEED: An outgoing personality with strong people and listening skills. The ability to connect with customers. Attention to detail and pride in your work. High energy and interest in being active outdoors in varying temperatures and weather conditions. A strong work ethic and a team-player attitude. Able to stand, squat, kneel, sit, walk up and down stairs, and remain mobile for long hours Able to lift 50 lbs. to the waist, 25 lbs. to the chest, and 15 lbs. above the head

Your Day, the Mister Way Greet every customer with a wave and a smile. Enthusiastically sell our products and Unlimited Wash Club membership program. Genuinely thank each customer for choosing Mister. Anticipate and solve customer needs. Ensure each customer leaves with a clean, dry, and shiny car. Enjoy variety, hands-on work, and rewarding days. Keep our sites clean, inviting, and well-maintained. Collaborate with team members to complete tasks and achieve goals. You'd Make a Great GSS If You… Enjoy making meaningful connections with customers. Sell with passion and energy. Love working with others to get things done. Thrive in a fast-paced, outdoor work environment. Are open to feedback and learning new things. Are consistent, reliable, and available to work varied shifts, including weekends and holidays. Have the energy to stay on your feet and the strength to lift what's needed.

Your Day, the Mister Way Greet every customer with a wave and a smile. Enthusiastically sell our products and Unlimited Wash Club membership program. Genuinely thank each customer for choosing Mister. Anticipate and solve customer needs. Ensure each customer leaves with a clean, dry, and shiny car. Enjoy variety, hands-on work, and rewarding days. Keep our sites clean, inviting, and well-maintained. Collaborate with team members to complete tasks and achieve goals. You'd Make a Great GSS If You… Enjoy making meaningful connections with customers. Sell with passion and energy. Love working with others to get things done. Thrive in a fast-paced, outdoor work environment. Are open to feedback and learning new things. Are consistent, reliable, and available to work varied shifts, including weekends and holidays. Have the energy to stay on your feet and the strength to lift what's needed.

Your Day, the Mister Way Greet every customer with a wave and a smile. Enthusiastically sell our products and Unlimited Wash Club membership program. Genuinely thank each customer for choosing Mister. Anticipate and solve customer needs. Ensure each customer leaves with a clean, dry, and shiny car. Enjoy variety, hands-on work, and rewarding days. Keep our sites clean, inviting, and well-maintained. Collaborate with team members to complete tasks and achieve goals. You'd Make a Great GSS If You… Enjoy making meaningful connections with customers. Sell with passion and energy. Love working with others to get things done. Thrive in a fast-paced, outdoor work environment. Are open to feedback and learning new things. Are consistent, reliable, and available to work varied shifts, including weekends and holidays. Have the energy to stay on your feet and the strength to lift what's needed.

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: Work with an amazing team in a fun environment. Build trusting relationships with customers and recommend products and services that best meet their needs. Create "Wow" moments for our customers by showing your commitment to outstanding service and hospitality in every interaction. Help maintain the location's appearance and cleanliness. Follow all Mister Car Wash safety procedures and policies, including appearance expectations. WHAT YOU NEED: An outgoing personality with strong people and listening skills. The ability to connect with customers. Attention to detail and pride in your work. High energy and interest in being active outdoors in varying temperatures and weather conditions. A strong work ethic and a team-player attitude. Able to stand, squat, kneel, sit, walk up and down stairs, and remain mobile for long hours Able to lift 50 lbs. to the waist, 25 lbs. to the chest, and 15 lbs. above the head

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: Work with an amazing team in a fun environment. Build trusting relationships with customers and recommend products and services that best meet their needs. Create “Wow” moments for our customers by showing your commitment to outstanding service and hospitality in every interaction. Help maintain the location's appearance and cleanliness. Follow all Mister Car Wash safety procedures and policies, including appearance expectations. WHAT YOU NEED: An outgoing personality with strong people and listening skills. The ability to connect with customers. Attention to detail and pride in your work. High energy and interest in being active outdoors in varying temperatures and weather conditions. A strong work ethic and a team-player attitude. Able to stand, squat, kneel, sit, walk up and down stairs, and remain mobile for long hours Able to lift 50 lbs. to the waist, 25 lbs. to the chest, and 15 lbs. above the head

Your Day, the Mister Way Greet every customer with a wave and a smile. Enthusiastically sell our products and Unlimited Wash Club membership program. Genuinely thank each customer for choosing Mister. Anticipate and solve customer needs. Ensure each customer leaves with a clean, dry, and shiny car. Enjoy variety, hands-on work, and rewarding days. Keep our sites clean, inviting, and well-maintained. Collaborate with team members to complete tasks and achieve goals. You'd Make a Great GSS If You… Enjoy making meaningful connections with customers. Sell with passion and energy. Love working with others to get things done. Thrive in a fast-paced, outdoor work environment. Are open to feedback and learning new things. Are consistent, reliable, and available to work varied shifts, including weekends and holidays. Have the energy to stay on your feet and the strength to lift what's needed.

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: Work with an amazing team in a fun environment. Build trusting relationships with customers and recommend products and services that best meet their needs. Create "Wow" moments for our customers by showing your commitment to outstanding service and hospitality in every interaction. Help maintain the location's appearance and cleanliness. Follow all Mister Car Wash safety procedures and policies, including appearance expectations. WHAT YOU NEED: An outgoing personality with strong people and listening skills. The ability to connect with customers. Attention to detail and pride in your work. High energy and interest in being active outdoors in varying temperatures and weather conditions. A strong work ethic and a team-player attitude. Able to stand, squat, kneel, sit, walk up and down stairs, and remain mobile for long hours Able to lift 50 lbs. to the waist, 25 lbs. to the chest, and 15 lbs. above the head

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: Work with an amazing team in a fun environment. Build trusting relationships with customers and recommend products and services that best meet their needs. Create “Wow” moments for our customers by showing your commitment to outstanding service and hospitality in every interaction. Help maintain the location's appearance and cleanliness. Follow all Mister Car Wash safety procedures and policies, including appearance expectations. WHAT YOU NEED: An outgoing personality with strong people and listening skills. The ability to connect with customers. Attention to detail and pride in your work. High energy and interest in being active outdoors in varying temperatures and weather conditions. A strong work ethic and a team-player attitude. Able to stand, squat, kneel, sit, walk up and down stairs, and remain mobile for long hours Able to lift 50 lbs. to the waist, 25 lbs. to the chest, and 15 lbs. above the head

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: Work with an amazing team in a fun environment. Build trusting relationships with customers and recommend products and services that best meet their needs. Create “Wow” moments for our customers by showing your commitment to outstanding service and hospitality in every interaction. Help maintain the location's appearance and cleanliness. Follow all Mister Car Wash safety procedures and policies, including appearance expectations. WHAT YOU NEED: An outgoing personality with strong people and listening skills. The ability to connect with customers. Attention to detail and pride in your work. High energy and interest in being active outdoors in varying temperatures and weather conditions. A strong work ethic and a team-player attitude. Able to stand, squat, kneel, sit, walk up and down stairs, and remain mobile for long hours Able to lift 50 lbs. to the waist, 25 lbs. to the chest, and 15 lbs. above the head

Job Description Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at *************** to learn more about our company. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference. Benefits: We offer a generous benefit package including: Vacation and PTO time Paid Holidays 401k with profit sharing Medical, Dental and Vision insurance. Employee Assistant Program FSA and HSA Plans Life Insurance Opportunities for Advancement Employee Referral Program Employee Discount Summary: Service Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services. Location: Bergey's Kia, Mazda, VW- Wilkes Barre, PA Shift: Full Time Essential Duties: Advises customers about necessary service for routine maintenance. Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. Prepares a repair order showing time, cost and labor estimates for service. Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. Explains the work performed and the repair order charges to the customer. Handles customer complaints. Schedules service appointments. Greets customers in a timely, friendly manner and obtains vehicle information. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes “promised time.” Checks with dispatcher, if necessary. Obtains customer's signature on repair order; provides customer with a copy. Establishes customer's method of payment. Obtains credit approval, if necessary. Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization after any additional repairs are performed. Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly. Keeps service department forms, menus and pricing guides up-to-date. Handles telephone inquiries regarding appointments and work in process. Keeps work area clean. Other tasks as assigned Certificates, Licenses, Registrations Valid Driver's License Successful completion of pre-employment background checks and drug screening Bergey's is an equal opportunity employer.

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at *************** to learn more about our company. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference. Benefits: We offer a generous benefit package including: * Vacation and PTO time * Paid Holidays * 401k with profit sharing * Medical, Dental and Vision insurance. * Employee Assistant Program * FSA and HSA Plans * Life Insurance * Opportunities for Advancement * Employee Referral Program * Employee Discount Summary: Service Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services. Location: Bergey's Kia, Mazda, VW- Wilkes Barre, PA Shift: Full Time Essential Duties: * Advises customers about necessary service for routine maintenance. * Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. * Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. * Prepares a repair order showing time, cost and labor estimates for service. * Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. * Explains the work performed and the repair order charges to the customer. * Handles customer complaints. * Schedules service appointments. * Greets customers in a timely, friendly manner and obtains vehicle information. * Refers to service history, inspects vehicle, and recommends additional needed service. * Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. * Provides a complete and accurate written cost estimate for labor and parts. * Establishes "promised time." Checks with dispatcher, if necessary. * Obtains customer's signature on repair order; provides customer with a copy. * Establishes customer's method of payment. Obtains credit approval, if necessary. * Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. * Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. * Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly. * Keeps service department forms, menus and pricing guides up-to-date. * Handles telephone inquiries regarding appointments and work in process. * Keeps work area clean. * Other tasks as assigned Certificates, Licenses, Registrations * Valid Driver's License * Successful completion of pre-employment background checks and drug screening Bergey's is an equal opportunity employer.

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at *************** to learn more about our company. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference. Benefits: We offer a generous benefit package including: Vacation and PTO time Paid Holidays 401k with profit sharing Medical, Dental and Vision insurance. Employee Assistant Program FSA and HSA Plans Life Insurance Opportunities for Advancement Employee Referral Program Employee Discount Summary: Service Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services. Location: Bergey's Kia, Mazda, VW- Wilkes Barre, PA Shift: Full Time Essential Duties: Advises customers about necessary service for routine maintenance. Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. Prepares a repair order showing time, cost and labor estimates for service. Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. Explains the work performed and the repair order charges to the customer. Handles customer complaints. Schedules service appointments. Greets customers in a timely, friendly manner and obtains vehicle information. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes “promised time.” Checks with dispatcher, if necessary. Obtains customer's signature on repair order; provides customer with a copy. Establishes customer's method of payment. Obtains credit approval, if necessary. Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly. Keeps service department forms, menus and pricing guides up-to-date. Handles telephone inquiries regarding appointments and work in process. Keeps work area clean. Other tasks as assigned Certificates, Licenses, Registrations Valid Driver's License Successful completion of pre-employment background checks and drug screening Bergey's is an equal opportunity employer.

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey . Visit us at *************** to learn more about our company. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference. Benefits: We offer a generous benefit package including: Vacation and PTO time Paid Holidays 401k with profit sharing Medical, Dental and Vision insurance. Employee Assistant Program FSA and HSA Plans Life Insurance Opportunities for Advancement Paid Training Employee Referral Program Employee Discount Location: Bergey's Truck Center, Milton, PA Shift: Full Time Summary: A Service Advisor is responsible for the communication between the customer and service team. The Service Advisor is accountable for development of positive customer relationships through consistent communication and exceptional customer service. Essential Duties: Effectively communicate with customers relating to warranty claims Monitor warranty schedules Posting warranty credits Advises customers about necessary service for routine maintenance. Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. Prepares a repair order showing time, cost and labor estimates for service. Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. Explains the work performed and the repair order charges to the customer. Handles customer complaints. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Test drives the vehicle with customer as needed to confirm the problem or refer to test technician. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes “promised time.” Checks with dispatcher, if necessary. Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Implements and maintains a service marketing program. Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly. Implements a quality control process to eliminate comebacks. Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process. Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work. Other tasks as assigned Additional Service Advisor Qualifications: Ambition to provide outstanding customer service Ability to interact effectively with others in difficult situations Competence in written and verbal communication Desire to learn and willingness to evolve customer focus processes Proficiency with computers and new software High School Graduate or GED Valid Driver's License Successful completion of pre-employment background checks and drug screening Bergey's is an Equal Opportunity Employer.

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at *************** to learn more about our company. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference. Benefits: We offer a generous benefit package including: * Vacation and PTO time * Paid Holidays * 401k with profit sharing * Medical, Dental and Vision insurance. * Employee Assistant Program * FSA and HSA Plans * Life Insurance * Opportunities for Advancement * Employee Referral Program * Employee Discount Location: Bergey's- Plymouth Meeting, PA Summary: The Assistant Service Manager strives to run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers. Essential Duties: * Assists in hiring, training, motivating, counseling, and monitoring the performance of all service department staff. * Assists in forecasting goals and objectives for the department and strives to meet them. * Assists in preparing and administering an annual operating budget for the service department. * Attends managers meetings as needed or requested. * Strives for harmony and teamwork within the department and with all other departments. * Assists in developing and implementing a marketing plan which promotes new and repeat business. * Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. * Understands and ensures compliance with manufacturer warranty and policy procedures. * Assists in developing, maintaining, and monitoring a formal customer service index (CSI). * Monitor the counter and dispatch work fairly and evenly to technicians. * Ensure waiting customers are brought into the shop in a timely manner. * Notify the Service Manager directly of any technician concerns immediately so they can be addressed accordingly. * Communicate any known customer concerns and decisions for policy adjustments with the Service Manager so a proper decision can be made. * Assist with monitoring any equipment and tools in the shop needing repair, replacement or purchase and communicate with the Service Manager so proper action can be taken. * Monitor the usage of emissions stickers daily and file proper paperwork to prepare for an audit. * Assist with monthly safety department requirements in the shop. * Assist with making sure technicians complete required training to ensure minimum requirements are met. * Perform road tests with customers to demonstrate difficulty duplicating concerns and pass the information on to the technician performing the repair. * Communicate daily with the parts manager to determine what parts have arrived to complete repairs to vehicles on the lot. * Assist Technicians with any "problem" vehicles. Ensure STAR cases are opened and updated for warranty purposes. Act as a liaison between the Technician and Factory Tech Advisor. Keep Service Manager up to date on progression. * Observe workflow in the shop to ensure technicians are on task and working efficiently, not standing around waiting on parts or holding excessive conversations. Promotes good working relationships between management and other team members. * All other duties as assigned. Certificates, Licenses, Registrations * 3-5 years of dealership experience. * GM experience preferred. * Valid Driver's License * Successful completion of pre-employment background checks and drug screening Bergey's is an equal opportunity employer.

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at *************** to learn more about our company. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference. Benefits: We offer a generous benefit package including: Vacation and PTO time Paid Holidays 401k with profit sharing Medical, Dental and Vision insurance. Employee Assistant Program FSA and HSA Plans Life Insurance Opportunities for Advancement Employee Referral Program Employee Discount Location: Bergey's- Plymouth Meeting, PA Summary: The Assistant Service Manager strives to run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers. Essential Duties: Assists in hiring, training, motivating, counseling, and monitoring the performance of all service department staff. Assists in forecasting goals and objectives for the department and strives to meet them. Assists in preparing and administering an annual operating budget for the service department. Attends managers meetings as needed or requested. Strives for harmony and teamwork within the department and with all other departments. Assists in developing and implementing a marketing plan which promotes new and repeat business. Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Assists in developing, maintaining, and monitoring a formal customer service index (CSI). Monitor the counter and dispatch work fairly and evenly to technicians. Ensure waiting customers are brought into the shop in a timely manner. Notify the Service Manager directly of any technician concerns immediately so they can be addressed accordingly. Communicate any known customer concerns and decisions for policy adjustments with the Service Manager so a proper decision can be made. Assist with monitoring any equipment and tools in the shop needing repair, replacement or purchase and communicate with the Service Manager so proper action can be taken. Monitor the usage of emissions stickers daily and file proper paperwork to prepare for an audit. Assist with monthly safety department requirements in the shop. Assist with making sure technicians complete required training to ensure minimum requirements are met. Perform road tests with customers to demonstrate difficulty duplicating concerns and pass the information on to the technician performing the repair. Communicate daily with the parts manager to determine what parts have arrived to complete repairs to vehicles on the lot. Assist Technicians with any “problem” vehicles. Ensure STAR cases are opened and updated for warranty purposes. Act as a liaison between the Technician and Factory Tech Advisor. Keep Service Manager up to date on progression. Observe workflow in the shop to ensure technicians are on task and working efficiently, not standing around waiting on parts or holding excessive conversations. Promotes good working relationships between management and other team members. All other duties as assigned. Certificates, Licenses, Registrations 3-5 years of dealership experience. GM experience preferred. Valid Driver's License Successful completion of pre-employment background checks and drug screening Bergey's is an equal opportunity employer.

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at *************** to learn more about our company. If you love cars, people, and a fast-paced day that actually feels fun, this might be the role you've been looking for. At Bergey's Chevrolet, our Service Department is built on teamwork, trust, and great attitudes. We take the work seriously-but not ourselves. We believe you can deliver top-tier customer service, hit goals, and still enjoy coming to work every day. And let's be honest… Chevrolet builds some of the best products on the road, and it's a lot easier (and more fun) to stand behind something you truly believe in. About Bergey's- Why You'll Love It Here: Bergey's Inc. is a family-owned business that has been servicing customers since 1924. With over 50 locations and more than 1,800 team members across PA, NJ, DE, and MD, we pride ourselves on creating an environment that is welcoming, transparent, and forward-thinking as well as a: A positive, fun-loving culture where people support each other Leadership that listens, teaches, and has your back A busy, well-run shop with loyal customers Opportunity to grow into a long-term career, not just a job Pride in representing the strongest lineup Chevy has ever had Benefits Include: Vacation & PTO Paid Holidays 401k with Profit Sharing Medical, Dental & Vision Insurance Employee Assistance Program FSA & HSA Plans Life Insurance Opportunities for Advancement Employee Referral Program Employee Discount Competitive Salary Essential Duties: Support the Service Manager in daily operations Help advisors and technicians succeed by removing obstacles Deliver an exceptional customer experience-every visit Keep the shop flowing smoothly, efficiently, and professionally Be a culture carrier: positive, steady, and team-oriented Who We're Looking For: Someone who enjoys people and problem-solving Automotive or service experience is a plus-but attitude matters most Organized, upbeat, and comfortable in a leadership support role A team player who wants to grow with a dealership that values culture Qualifications: Valid Driver's License Successful completion of background checks and drug screening Bergey's is an Equal Opportunity Employer. The Bottom Line: If you want to work in a Service Department where: People enjoy each other Leadership is supportive The product sells itself And culture actually means something We'd love to meet you.

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at *************** to learn more about our company. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference. Benefits: We offer a generous benefit package including: Vacation and PTO time Paid Holidays 401k with profit sharing Medical, Dental and Vision insurance. Employee Assistant Program FSA and HSA Plans Life Insurance Opportunities for Advancement Paid Training Employee Referral Program Employee Discount Location: Bergey's Buick GMC- Souderton, PA Shift: Full Time Tuesday-Saturday Summary: A Service Counter team member is responsible for the communication between the customer and service team. The Service Counter team member is accountable for development of positive customer relationships through consistent communication and exceptional customer service. Essential Duties: Effectively communicate with customers relating to warranty claims Monitor warranty schedules Posting warranty credits Advises customers about necessary service for routine maintenance. Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. Prepares a repair order showing time, cost and labor estimates for service. Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. Explains the work performed and the repair order charges to the customer. Handles customer complaints. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Test drives the vehicle with customer as needed to confirm the problem or refer to test technician. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes “promised time.” Checks with dispatcher, if necessary. Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Implements and maintains a service marketing program. Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly. Implements a quality control process to eliminate comebacks. Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process. Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work. Other tasks as assigned Additional Mobile Service Coordinator Qualifications: Ambition to provide outstanding customer service Ability to interact effectively with others in difficult situations Competence in written and verbal communication Desire to learn and willingness to evolve customer focus processes Proficiency with computers and new software High School Graduate or GED Valid Driver's License Successful completion of pre-employment background checks and drug screening Bergey's is an Equal Opportunity Employer.