IT Help Desk Level 2 (17556)
Full Time | Howard Brown Health Sunnyside
Senior Help Desk Technician Job in Evanston, IL
Job DetailsLevel EntryJob Location Howard Brown Health Sunnyside - Chicago, ILPosition Type Full TimeEducation Level High School Diploma/GEDTravel Percentage Up to 25%Job Shift AnyJob Category Information TechnologyWhy Howard Brown Health A mission-driven organization for purpose-driven people. Howard Brown exists to eliminate the disparities in healthcare experienced by lesbian, gay, bisexual and transgender people through research, education and the provision of services that promote health and wellness Community-based health clinics in some of Chicago's most underserved neighborhoods The largest LGBTQ health provider in the Midwest Latinx inclusive community based on respect, equal opportunity, and appreciation of diversity to provide the culturally competent support and services within Howard Brown Health. What is in it for you: A commitment to work-life balance with: 3-weeks paid vacation and 1-week of personal time 12 accrued sick days per year 9 paid holidays, including Juneteenth PTO Exchange allows employees to turn unused PTO into liquid assets Employer-sponsored health, dental, vision insurance with two PPO plans and an HMO plan. BCBS HMO, PPO and PPO Select Plans HMO premium = $27/month BCBS Dental premium = $7.50/month EyeMed Vision premium = $3.26/month 401k program with up to 5% employer match after 90 days = $1,700+ Employer-paid basic life insurance valued at one times the annual salary up to $100K Voluntary Life and AD&D, and Short-term and Long-term disability Up to $720 pre-tax commuter and parking benefit account Flexible Spending Accounts for healthcare and dependent care Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF Employee Assistance Program with 5 employer-paid counseling sessions 50% off at Brown Elephant Resale Shops and discounts at local businesses What you can expect: The position provides the second level of support to end users by handling service requests that have been escalated by Level 1 support. Support will be provided onsite, remotely, over the phone, via Business Skype, or via email. The position is required to develop solutions for network, desktoplaptop, and server problems. The position will have the ability to analyze existing systems and make proactive recommendations for improvements. Assists in the development, maintenance, and implementation of all systems, applications, and networking configurations. How you will make an impact: Provide resolution for escalated service tickets Work with clients to evaluate and solve technical problems Evaluate existing systems and/or user needs to analyze, design, recommend, and implement system changes Configure and support internal and/or external networks Develop and maintain all systems, applications, security, and network configurations Troubleshoot network performance Recommend upgrades, patches, and new applications and equipment Maintain a log of completed work using an incident-tracking application What you will bring to Howard Brown Health: Minimum Qualifications: High School Diploma or GED 2+ years recent computer, server, and network troubleshooting experience Preferred Certifications: MCSA, CCNA, VCP, A+ certification required Must be resourceful and able to take initiative in a dynamic environment Ability to effectively and efficiently troubleshoot technical problems Advanced knowledge of current Microsoft desktop and server operating systems Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications Advanced knowledge of computer and server hardware Familiarity with network troubleshooting Professional customer service skills Strong written and oral communication skills Ability and willingness to work in an environment providing 24x365 support