Customer Support Specialist
Columbus, OH jobs
We are looking for a Customer Service Representative to join a local, growing Industrial Supply team! We need an enthusiastic individual who can assist with addressing clients needs. This role will balance entering orders, investigating and resolving customer issues, answering phones, coordinating service programs, and collaborating cross-departmentally with Purchasing, Warehouse and Sales to ensure we deliver the best customer service in the market.
Job Duties and Responsibilities
Order entry - originating from customer calls, emails, web inquiries and sales reps.
Assist with credit & rebills, RMA's, product exchanges, etc.
Ensure all customer issues are handled quickly, and that the customers are happy after the issue is resolved.
Coordinate w/the warehouse and purchasing on urgent deliveries and inventory discrepancies as needed.
Ability to talk to customers on the phone, remain calm, and provide an amazing customer experience.
Abilities Required
Ability to remain calm during high stress situations and interactions
Strong technical aptitude
Excellent project management skills
Understanding of inventory allocation and concepts
Curious with an inherent ability to problem solve
Comfortable in a fast-paced environment
Previous purchasing or distribution experience a plus, but not required
Hours and Compensation
Working hours will be Monday - Friday, 8am - 5:30pm.
Starting pay will be between $25 - $27 per hour, depending on experience.
Bilingual Customer Service Representative
Irving, TX jobs
SNI Companies has partnered with a reputable financial services company in Irving, TX that is seeking a Bilingual Customer Service Advisor to join their team. This opportunity is ideal for someone interested in a role that combines both sales and customer service skills.
This is a hybrid opportunity, 80% remote, 20% in office. Candidates will be required to complete training on-site.
Responsibilities:
Following established procedures and guidelines answering a wide variety of inbound calls from new and existing customers with the highest degree of courtesy and professionalism
Listens attentively to customer needs and concerns; demonstrates empathy while maximizing opportunity to build rapport with the customer.
Recognizes and creates potential sales opportunities that support the sales team
Consistently meets established call handling and lead generation metrics.
Builds and maintains effective internal working relationships and supports team in meeting company goals.
Job Qualifications:
5 years plus previous sales experience in a warranty or insurance company environment
Must be able to demonstrate proper skill handling of customers, claims and payable processes, and the generation of sales opportunities.
Superior communication skills and phone presence. Bi-lingual skills required.
Strong negotiation and conflict resolution
Able to meet Key Performance Goals on a daily, weekly and monthly basis
Results oriented, and ability to multi-task and successfully work in a fast-paced, self-directed environment.
Ability to work independently and as part of a team.
Client Services Associate
Lincolnshire, IL jobs
We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Under general supervision, act as a liaison between clients and the laboratory to help deliver good service and scope future work as needed. Prepare and submit response quotes for work. Help prepare responses to Requests for Proposals (RFPs) and more complex quotes. Work with clients and the technical laboratory to scope work for proposal. Collaborate with clients to help ensure service is being delivered and provide follow up as needed. Monitor SGS activities against quote scope, schedule teleconferences and face to face meetings as needed. Maintain pricelists. Upon request give clients sample information and coordinate technical support and advice where needed to maintain high customer satisfaction. Follow Training SOP for training and training records.
Use of general knowledge of Biopharmaceutical and/or pharmaceutical analysis from development to commercial testing encompassing methods development, validation or method transfer
Work with departments to ensure Technical and analytical Interpretation of client compendia or other reference Bioanalytical or Analytical methods to scope out requirements to meet client needs
Prepare proposals in a way that matches client enquires
Scope and speed of decision is critical to help engage new & keep existing clients happy in our services.
Incorrect scoping of work has potential to not meet client/regulatory requirements and open SGS to regulatory scrutiny.
Review & approve routine quotes
Able to review & interpret compendial and client methods to gather relevant information from the technical experts & department heads to scope out the effort and or resources required.
Uses general knowledge to develop & present technical solutions to clients in proposals indicating cost timelines & resource
With support and details from departments construct complex proposals including Development, validation, transfer or stability studies for review by the Department Heads or TCM's.
Qualifications
Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science
3 - 5 years' experience working as a scientist in a lab environment or equivalent
1 - 2 years' experience in a customer service position - preferred.
Additional Information
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call ************ for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.
HR Customer Service
Houston, TX jobs
We are seeking a HR Customer focus Associated to work with our 8000 employees on a daily basis. It will be handling payroll, benefits, and employee relations related questions. The ideal candidate will be able to communicate directly and efficiency with employees of all levels via phone and email. Strong attention to detail and sense of urgency are a needed in this role to be effective. You will be have to document conversations in the HRIS system. This is a full time role in our office off of Memorial Drive. Competitive Salary and 100% paid health insurance.
Client Success Representative
Maitland, FL jobs
We have an exciting opportunity for a motivated and professional Client Success Representative to join our Orlando, FL office team. At Travel Media Group, we take the development of our staff seriously. Our progressive culture encourages team members to achieve excellence in a B2B environment through training and growth opportunities.
Travel Media Group is a leading name in hospitality marketing platforms, specializing in comprehensive guest feedback management. We assist hotels, management companies, and brands in proactively managing guest feedback. Our comprehensive suite of solutions includes social media content creation, review responses, reputation management, websites, and more. TMG's offerings enable Hospitality clients to integrate and manage guest feedback with unmatched visibility, accountability, and support.
Position Summary:
The primary responsibility of the Client Success Representative is to develop and maintain excellent client relationships while ensuring positive experiences for both new and existing hotel clients throughout the customer lifecycle. This role requires regular communication with clients to retain and facilitate revenue growth in a designated portfolio. Additional responsibilities include product training, basic technical support, and marketing recommendations.
Responsibilities:
- Establish regular communication and collaboration with clients at all levels (users, departments, stakeholders) to foster trust, respect, and understanding.
- Acquire a comprehensive understanding of all Travel Media Group product offerings.
- Manage a portfolio of current clients, which includes onboarding, monthly calls/emails, and account reviews.
- Perform monthly account analyses and measure customer performance across campaigns.
- Participate in weekly and monthly team activities and meetings.
- Attend and conduct in-depth webinars on all products.
- Identify at-risk accounts and proactively work with clients to improve their performance and engagement.
- Collaborate seamlessly with other departments to better serve our clients and prospects.
- Ensure timely onboarding and conduct thorough training with new clients upon receipt of agreements.
- Facilitate discussions regarding continuous service improvements and client requests between clients and internal teams.
- Upsell and upgrade accounts as necessary.
- Process all client requests and changes efficiently, with attention to detail and adherence to company guidelines.
- Maintain accurate notes and client information on Salesforce.com.
Qualifications/Requirements:
- Demonstrated creative problem-solving and critical-thinking skills.
- Ability to effectively plan realistic short-term and long-term goals.
- Proficiency in disseminating information and sharing knowledge across various levels within the company.
- Strong cultural and organizational sensitivity.
- Commitment to a high-performance culture.
- Experience setting up business social media accounts is advantageous.
- Must be organized, capable of multitasking, and demonstrate superior attention to detail while adhering to deadlines.
- Must be self-directed, self-motivated, and focused on results.
- Proficiency in standard office communication technology (email, voicemail, Internet, etc.).
- Must exhibit a positive, cooperative, and friendly attitude.
- Strong verbal and written communication skills.
- Knowledge of Salesforce.com is a plus.
- Technical support experience is a plus.
- Hospitality industry experience is preferred.
- Retention management skills are preferred.
Benefits:
- Major medical, dental, and vision insurance.
- 401(k) plan with company match.
- Two weeks of paid vacation plus company-paid holidays.
- Ongoing training and development, including a Leadership Development Program.
- Competitive base salary with bonus opportunities.
- Career advancement opportunities.
We are actively seeking motivated individuals in the Orlando area. If you want to launch your career with a stable industry leader and want to learn more, please contact us today!
Travel Media Group is a division of Dominion Enterprises, a leading online marketing and software services company offering client solutions across multiple business verticals. We provide a dynamic work environment, excellent growth opportunities, competitive earnings, and a comprehensive benefits package with a generous 401(k). Dominion Enterprises is an equal-opportunity employer and supports a diverse workforce. Dominion Enterprises is also a drug-testing employer.
Guest Services Specialist
Denver, CO jobs
Staffing Now,
a division of SNI Companies
, is hiring for a Guest Services Coordinator working for our client in the non-profit industry. This is a great opportunity for someone seeking a position that is involved in providing community services.
Job Description:
Responsible for guest intake duties and documentation of daily reports
Answer and directing incoming calls
Ensures common areas are stocked and neatly organized
Updates and completes daily reports regarding guests
Provides resources and referrals to services to local business (transportation routes, Walgreens for RX, urgent care, resources for other non-profit services, other)
Requirements:
Associates Degree in a related area or the equivalent
2+ years of direct human service experience (paid or volunteer)
Customer/Client facing experience
Customer Service Representative
Mesa, AZ jobs
Bilingual applicants only.
Our ideal candidate loves talking to people and proactively solving issues. Construction or insurance billing background is a plus.
Responsibilities
Communicate with customers via phone, email and chat.
Provide knowledgeable answers to questions about product, pricing and availability.
Work with internal departments to meet customer's needs.
Data entry in various platforms.
Executing daily tasks.
Qualifications
Bilingual: English (fluent) & Spanish (fluent)
At least 1 - 3 years of relevant work experience.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Ability to multi-task, organize, and prioritize work.
Benefits
Health Insurance (medical, prescriptions, preventive care)
Dental & Vision Insurance
Paid Time Off
Consultant, DFIR, Reactive Services (Unit 42) - Remote
New York, NY jobs
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Description
Your Career
This role is client-facing and requires the Consultant to produce deliverables based on reactive services client engagements. The Consultant will work directly with multiple customers and key stakeholders (Admins, C-Suite, etc) to lead incident response incidents and guide clients through the engagement from start to finish.
Your Impact
* Perform reactive incident response functions including but not limited to - host-based analysis functions through investigating Windows, Linux, and Mac OS X systems to identify Indicators of Compromise (IOCs)
* Examine firewall, web, database, and other log sources to identify evidence and artifacts of malicious and compromised activity
* Investigate data breaches leveraging forensics tools including Encase, FTK, X-Ways, SIFT, Splunk, and custom Unit 42 investigation tools to determine the source of compromises and malicious activity that occurred in client environments
* Serve an active role on unit 42, incident response engagements - guiding clients through digital forensics investigations, containment of security incidents, and providing guidance on tactical remediation recommendations
* Ability to perform light travel requirements as needed to meet business demands (on average 30%)
Qualifications
Your Experience
* 2+ years of incident response or digital forensics experience with a passion for cybersecurity
* Proficient with host-based forensics and data breach response
* Experienced with EnCase, FTK, X-Ways, SIFT, Splunk, Volatility, WireShark, TCPDump, and open-source forensic tools
* Ability to grow into a valuable contributor to practice and, specifically
* have an external presence via public speaking, conferences, and/or publications
* have credibility, executive presence, and gravitas
* be able to have a meaningful and rapid delivery contribution
* have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products
* be collaborative and build relationships internally, externally, and across all PANW functions, including the sales team
* Incident Response Consulting is highly preferred
* Bachelor's Degree in Information Security, Digital Forensics, Cyber Security, Computer Science, related field, or equivalent experience required
Additional Information
The Team
Unit 42 Consulting is Palo Alto Network's security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensics services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients' security posture.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $102,000 - $139,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Specialist, Customer Relations
Lima, OH jobs
Do you want to be part of the world's leading jewelry company while putting your experience in Customer Relations into practice? If so, we have an exciting opportunity for you! You will be part of the Pandora Peru team in an international organization of people with a 'yes we can' spirit, passionate and results-oriented. We are looking for a creative and results-driven Customer Relations Specialist to join our team in Lima, Peru, to manage the different platforms and resolve customer complaints/issues and assist them with their needs and inquiries.
Your role as Customer Relations Specialist:
* Online Complaints Book:
* Respond and ensure the process of official responses complies with legal deadlines.
* Forward complaints from physical stores to customer service.
* Coordination of other daily activities.
* Take on all unprocessed returns due to a disagreement with the return policy and contact the customer to resolve the issue.
* File documents related to problems identified by the carrier, store or errors.
* Communication with the customer (email, phone calls, ...).
* Assist operations if necessary.
* Support in OMS operations (picking, packing).
* Manage CPOS regarding stock errors or receiving return orders.
* Assist in ADM activities if necessary.
Qualifications and Skills:
* More than 2 years of experience in customer relations (experience in the luxury sector or jewelry is an advantage)
* Strong attention to detail and responsibility
* Excellent teamwork and communication skills - reliable and solution-oriented
* Advanced English is a differential
Did we get your attention?
If you see yourself in the position and would like to become a part of Pandora's future, please do not hesitate to apply. We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site *********************
About Pandora
The largest jewelry company in the world, we give a voice to millions of people's love every day. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
We pursue sustainability In everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.
Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.
At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people's love. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.
Customer Relations Specialist
Bogota, NJ jobs
Do you want to be part of the world's leading jewelry company while putting your experience in Customer Relations into practice? If so, we have an exciting opportunity for you! You will be part of the Pandora Colombia team in an international organization of people with a 'yes we can' spirit, passionate and results-oriented. We are looking for a creative and results-driven Customer Relations Specialist to join our team in Bogotá, Colombia, to manage the different platforms and resolve customer complaints/issues and assist them with their needs and inquiries.
Your role as Customer Relations Specialist:
* Online Complaints Book:
* Respond and ensure the process of official responses complies with legal deadlines.
* Forward complaints from physical stores to customer service.
* Coordination of other daily activities.
* Take on all unprocessed returns due to a disagreement with the return policy and contact the customer to resolve the issue.
* File documents related to problems identified by the carrier, store or errors.
* Communication with the customer (email, phone calls, ...).
* Assist operations if necessary.
* Support in OMS operations (picking, packing).
* Manage CPOS regarding stock errors or receiving return orders.
* Assist in ADM activities if necessary.
Qualifications and Skills:
* More than 2 years of experience in customer relations (experience in the luxury sector or jewelry is an advantage)
* Strong attention to detail and responsibility
* Excellent teamwork and communication skills - reliable and solution-oriented
* Advanced English is a differential
Did we get your attention?
If you see yourself in the position and would like to become a part of Pandora's future, please do not hesitate to apply. We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site *********************
About Pandora
The largest jewelry company in the world, we give a voice to millions of people's love every day. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
We pursue sustainability In everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.
Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.
At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people's love. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.
Client Relationship Specialist
Remote
The position operates in a fast-paced, technology-based environment. The Client Relationship Specialist will have total responsibility for the client experience and retention of client accounts, as well as the control and autonomy to help clients succeed in expected and unexpected ways.
Here is more of what you'll get to do:
Total responsibility as primary liaison between Net Driven and dealers in the United States and Canada.
Communicate effectively and timely with clients about Net Driven's products and features and the process that will be followed to deliver them.
Plan, schedule and execute client performance discussions within established time frames.
You'll thrive in this role if you have:
The ideal candidate will have a bachelor's degree and/or equivalent client management experience.
2 - 5 years' equivalent experience.
Fast learner who thrives on multi-tasking.
Skilled at managing time/priorities based on company goals and objectives.
Knowledge of SEO, social media, and website analytics.
Must be a great communicator to contribute to and ensure high integrity and a high productivity culture.
Experience with Salesforce.com or CRM software preferred.
Technology/Automotive experience preferred.
Call center success in a client-facing position is a plus.
Does this position sound like something you would enjoy and be successful at, but you're not sure you have the exact qualifications to be considered? While our job descriptions outline the type of candidate we're looking for, it is not a checklist. We encourage you to apply!
This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.
Who are we?
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
In this role, you'll be working with our Net Driven brand who provides results-driven digital marketing solutions to thousands of independent automotive businesses throughout North America. Net Driven helps small businesses thrive in the digital age and employs some of the region's most influential minds in technology, SEO, digital marketing, and web design.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
Auto-ApplyClient Success Specialist, Dedicated
New York, NY jobs
**Our Mission** As the world's number 1 job site, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
(Comscore, Total Visits, March 2025)
**Day to Day**
**This role is a hybrid position, requiring Tuesdays and Wednesdays in our New York City Indeed Office.**
+ Provide high quality, fan-generating service and leads for all assigned accounts.
+ Accountable for book of business, account management, operations, and KPI achievement.
+ Ensure customer success is the goal for all assigned accounts and increase customer satisfaction.
+ Contribute to the overall success of the team and the territory/segment.
+ Drive customers to success by purposefully participating in their success through sales collaboration.
+ Collaborate with a manager, a team lead and senior client success specialists to achieve team goals and contribute to results.
+ Mentor new hires as requested.
**Responsibilities**
+ Provide recommendations on account operations to achieve results: set appropriate metrics (cost effectiveness, conversions, volume)
+ Read operational data and provide solutions to operational issues as they relate to the client's recruitment challenges.
+ Collaborate with a manager, a team lead and senior client success specialists to contribute and contribute performance to achieve team goals.
+ Communicate and collaborate proactively with sales and other departments to exceed customer expectations, set goals, and resolve recruitment issues.
+ Share case studies, contribute to team initiatives, and cover for absent teammates.
+ Proactively understand and contribute to team goals, cooperate with other departments to ensure customer success.
+ Propose and communicate measures and initiatives for account success.
+ Achieve personal account goals and KPIs.
+ Partner with sales to achieve results, plan for customer success, and address and prevent problems.
**Skills/Competencies**
+ Data Proficiency: Quickly analyze operational data and identify anomalies.
+ Unbiased Decision-Making: Formulate hypotheses based on data, maintaining an unbiased perspective.
+ Risk Prevention: Proactively assess and manage accounts in sales partnership to enhance effectiveness and results.
+ Motivational Skills: Understand client issues, identify problems, and partner internally for solutions.
+ Adaptability: Overcome obstacles and drive change while taking ownership.
+ Perseverance: Never give up, persistently think through and execute tasks.
+ Continuous Learning and Leadership: Prioritize ongoing self-improvement and show the initiative to explore new markets.
**Salary Range Transparency**
NYC Metro Area 27.94 - 36.00 USD per hour
**Salary Range Disclaimer**
The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.
**Benefits - Health, Work/Life Harmony, & Wellbeing**
We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company's 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year, and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at ****************************************
**Equal Opportunities and Accommodations Statement**
Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit ********************************************** If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.
For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page (********************************
**Inclusion & Belonging**
Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we're committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.
We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.
Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.
**Indeed's Employee Recruiting Privacy Policy**
Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site's user and privacy policy found at ***************************** we also want to make you aware of our recruitment specific privacy policy found at *****************************************
**Agency Disclaimer**
Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.
Reference ID: 46400
Strategic Services Consultant
Chicago, IL jobs
Sprout Social is looking to hire a Strategic Services Consultant to the Sales & Success team.
Why join Sprout's Sales & Success team?
Joining the Sales and Success team is an opportunity to accelerate your career. We're a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that's best for you. Wherever you want to go, we're committed to helping you get there.
What you'll do
Manage customers' tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals
Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives
Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media
What you'll bring
Sprout Social is looking for a Strategic Services Consultant who can help our customers recognize the most value from our Sprout Social suite of solutions. The ideal candidate is the perfect blend of product-savvy and customer-focused, understands the social industry and social KPIs, and loves working in a fast-paced and evolving environment.
The minimum qualifications for this role include:
2+ years in social media strategy, professional services, or customer-facing roles in SaaS
Experience in training and in navigating a software platform
Project management experience
Preferred qualifications for this role include:
Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations
Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care
Flexibility to work on multiple projects and simultaneously support the Sales and Success team
Understanding of all components of a software sales process and customer lifecycle
Excellent communication and presentation skills with the ability to present to a variety of external audiences
How you'll grow
Within 1 month, you'll plant your roots, including:
Experiencing Sprout's in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
Making a plan with your manager to set initial priorities, aligning on expectations for your role, planting goalposts for your career, and learning about Sprout's approach to helping customers see social differently
Meeting with your Professional Services peer mentor and gathering learnings to implement into your role
Fully understanding our Services offerings, from delivery to project management to reporting
Shadowing Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field
Within 3 months, you'll start hitting your stride by:
Building connections with members from other teams through active networking and community building
Developing a clear understanding of the entire Sprout platform, its features and use cases, and be able to explain them to customers
Getting to know and begin to build working relationships with stakeholders throughout our Sales, Customer Success, Product and Marketing teams
Leading services projects independently and clearly communicate results and deliverables to customers
Within 6 months, you'll be making a clear impact through:
Your first performance conversation with your manager, where you'll discuss your accomplishments in your role and work together to build goals for your professional growth
Becoming a Sprout Social product expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals
Within 12 months, you'll make this role your own by:
Becoming a go-to resource for the Professional Services team and the larger Sales & Customer Success organization. You will deliver at a high level each day and make an impact outside of just customer work
Surprising us! Use your unique ideas and abilities to change your team in beneficial ways that we haven't even considered yet
Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We're proud to regularly be recognized for our team, product and culture. Our benefits program includes:
Insurance and benefit options that are built for both individuals and families
Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
High-quality and well-maintained equipment-your computer will never prevent you from doing your best
Wellness initiatives to ensure both health and mental well-being of our team
Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
Growing corporate social responsibility program that is driven by the involvement and passion of our team members
Beautiful, convenient, and state-of-the-art offices in Chicago's Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are:
Zone 1 (New York, California, Washington): $84,080 (min), $105,100 (mid), $115,610 (max) USD annually
Zone 2 (All other US states): $76,400 (min), $95,500 (mid), $105,050 (max) USD annually
The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout's equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout's company's 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee's full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.
If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE
Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.
Auto-ApplyCustomer Success Consultant, Scale
Atlanta, GA jobs
Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit ****************
About the Team The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth.
The Role The primary purpose of the Customer Success Consultant Scale is to provide proactive outbound engagements to our customers to help drive product adoption and success. This role conducts one to many sessions (webinars, user groups, etc) for customer populations such as the platform strategy owners, system administrators, or sales leaders. This role also provides guidance, communication strategies, and playbooks for our customers as they continue to use Outreach. This role communicates with both internal and external resources.
Location This position will be based from our Atlanta office and will be a hybrid position (2-3 days in office each week). Your Daily Adventures Will Include
Partner with CAEs to mitigate risk of customer churn or contraction
Partner with Technical Support when necessary to ensure customer questions and needs are met
Promote and drive customers to self-service options
Deliver one to many workshops, webinars, or user groups to encourage customer adoption and usage of the Outreach platform.
Develop and track effectiveness success of one-to-many engagements to inform future customer success strategy
Proactively monitor customer health to identify customers who may be at risk for churn or contraction
Perform other duties as assigned
Our Vision of You
2+ years of professional experience in a customer-facing role, preferably within a B2B environment
2+ years of experience in a customer success role
Previous experience working in a SaaS environment, preferred
Previous experience in a sales development role, preferred
Demonstrated knowledge and understanding of customer health, value, and retention metrics
Strong problem-solving skills
Effective communication skills, both written and verbal, with the ability to tailor messaging for the audience
Effective and strong presentation skills, especially in a one-to-many forum, both virtual and in person
Strong expectation management skills
Bachelor's degree in a related field, or the equivalent in work experience
$60,000 - $98,000 a year
The annual base salary range for this role is $60,000 - $98,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
#LI-LT1
Why You'll Love It Here
• Flexible time off • 401k to help you save for the future• Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work• Infertility/ assisted reproductive services benefit• Employee referral bonuses to encourage the addition of great new people to the team• Snacks and beverages in the Office, along with fun events to celebrate• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Auto-ApplyClient Experience Specialist
New York, NY jobs
Job Description
SmartAsset is an online destination for consumer-focused financial information and advice, whose mission is helping people make smart financial decisions, reaching over an estimated 59 million people each month (as of January 2025) through our educational content and personalized calculators and tools. To extend our mission, we also operate SmartAsset Advisor Marketing Platform (AMP), which helps connect consumers with fiduciary financial advisors. SmartAsset has earned recognition on the Inc. 5000 (#2574 in 2023) and Deloitte Technology Fast 500™ (#250 in 2022) lists. Currently, SmartAsset ranks on Y Combinator's list of Top 100 Companies. A successful $110 million Series D funding round in 2021 valued the company at over $1 billion.
*Other than application and licensing fees, SmartAsset did not provide compensation for the aforementioned awards.
About the Job:
We are seeking energetic sales professionals who are passionate about developing relationships and creating positive user experiences. As a Client Experience Specialist, you will join the fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country.
Client Experience Specialists are the frontline voice for the company and play an integral part of our success as we facilitate communication and schedule meetings between investors and financial advisors. You will play a substantial role in driving that success.
This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EDT.
Responsibilities:
Engage directly with consumers by performing a high volume of outbound phone calls (200+ calls/day expected).
Consistently meet or exceed individual and team performance metrics, including both qualitative and quantitative goals.
Serve as a trusted guide for users navigating the process of connecting with vetted financial advisors.
Proactively contact users who have expressed interest and schedule advisor consultations, ensuring a seamless experience.
Utilize a combination of customer service best practices and scripted messaging to deliver a tailored, high-quality experience.
Accurately log all user interactions, challenges, and outcomes in our internal CRM system.
Identify and escalate recurring user pain points to improve the overall experience.
Contribute to ongoing improvements by sharing insights and suggestions with team leads and cross-functional partners.
Support additional projects or initiatives as needed in a fast-paced, collaborative environment.
Skills/Experience you have:
1+ years of high-volume call center experience required
Comfortable in an environment where quota attainment and conversion metrics are heavily emphasized
Ability to learn and quickly adapt based on user and business needs
Organized, detail-oriented, and excellent time-management skills
Must be available to work some holidays or weekends during peak seasons
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Must be able to communicate via phone calls and/or video conferences (mainly for concierge and sales roles)
Available Benefits and Perks:
Fully Remote Work: All roles are fully remote within the contiguous U.S., giving you flexibility to do your best work from where you thrive.
Comprehensive Health Coverage: Multiple Medical, Dental, and Vision plan options through trusted national carriers-so you can choose what fits your needs.
Life & Disability Protection: Company-paid Life/AD&D coverage, with options to add supplemental life and disability plans for extra peace of mind.
Financial Wellness: 401(k) with employer match, pre-tax savings through FSA and HSA options, and equity packages offered for every role.
Time Off That Works: Generous vacation, sick, and parental leave policies-because balance matters.
Additional Perks: Pet insurance, home office stipend, and Employee Assistance Program (EAP)
SmartAsset is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at *************************.
California, Colorado, Connecticut, Maryland, Nevada, Rhode Island, Washington, and New York City residents* Salary: $45k + $15k Variable Commission + equity + benefits.
Salary at SmartAsset is determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the contiguous United States
Data Entry/Customer Service Clerk
Irvine, CA jobs
We are a Jewish synagogue looking for a skilled part-time Data
Entry/Customer Service clerk to provide bookkeeping/administrative
support.
Duties include:
*Processing & monitoring incoming payments, preparing monthly billing statements and following up on overdue payments.
*Prepare bank deposits.
*Reconcile accounts receivable to ensure all payments are accounted for and properly posted.
*Resolve member billing issues and work with those in need on payment plans.
*Work with outside bookkeeper to track invoices and pay bills.
*Other administrative tasks as required.
Requirements:
*Willing to learn a new software program.
*Data entry skills along with an aptitude for numbers.
*Proficiency in English and MS Office.
*Customer service orientation.
*High degree of accuracy and attention to detail.
Hours vary week to week but average between 10-15/week. Work must be performed onsite.
To apply please visit:
https://www.careers-page.com/o...
Client Onboarding Specialist - Accounting
Chandler, AZ jobs
Job Details US AZ STL 001 Chandler AZ Office - Chandler, AZ US GA VCS 001 Woodstock GA Office - Woodstock, GA; US NC NWS 001 Charlotte NC Office - Charlotte, NC; US OH EPR 001 Mason OH Office - Mason, OH; US TN IIQ 001 Knoxville TN Office - Knoxville, TN; US TX RSM 001 Plano TX Office - Plano, TX; US UT WRT 001 Sandy UT Office - Sandy, UTDescription
About Inhabit
Inhabit operates a unique collective of PropTech products serving the residential and short-term rental industries. Our industry leading ecosystems bring strategic value to deliver transformative software solutions and services to the industries we serve. As a strategic SaaS provider, we believe that property and short-term rental management companies should have the opportunity to choose the platforms that best support their business goals and that they should be able to benefit from the innovative offerings across our ecosystems. To learn more, visit Inhabit.com.
About Streamline Vacation Rental Software
We are the industry leader in vacation rental software. In 2020, we had our best year to date, and we are excited to continue that growth in 2021 and so on. Our clients use our cutting-edge technology and modern solutions to manage their entire property management operations: online bookings, maintenance, housekeeping accounting, etc. If you're interested in joining a team working to build a unique, world-class software with a relentless focus on the customer, you've come to the right place.
Job Description
As a Client Onboarding Specialist - Accounting, you will be responsible for coaching new clients during their onboarding to correctly set up of their taxes, fees, trust accounting information and coach them on how to use their Streamline system effectively to stay in Trust. You will also be responsible for conducting research, performing routine calculations, general ledger reviews to identify discrepancies and opportunities and communicate these accordingly. We are looking for a highly motivated, polished, well organized self-starter with an engaging personality who thrives in a fast-paced environment and can learn and adapt quickly.
Functions and Responsibilities
Attend and participate in the onboarding and transition of new clients
Train new clients virtually to set up and use all aspects of their accounting via the system
Identify misplaced and invalid data and determine a plan for correction
Train clients on proper way to complete bank reconciliations
Work in the ticketing system to track and respond to requests promptly
Build and maintain relationships with clients by providing exceptional customer service
Exhibit proven ability to multitask and work under pressure
Troubleshoot client issues as they may arise with client accounting set up
Write and update accounting related articles on our knowledge base to provide both; internal, and external education & improvement initiatives
Analyze and document clients' questions and concerns; determine when escalations are required and ensure they are sent to appropriate team or manager
Proactively work to identify at-risk accounting issues
Qualifications
Minimum Qualifications
2-4 years of experience in accounting/bookkeeping
Bachelor's degree in accounting or comparable accounting experience
Experience in the Property Management Industry highly recommended
Experience in Excel, Word, Zoom or other video calling tools
Knowledge of Trust Accounting or relevant highly recommended
Successful experience in delivering excellent customer service
Time management and organizational skills
Quick learner, detail oriented, and collaborative friendly team player
Professionalism and clarity in your verbal and written communication with the ability to teach customers and teammates with enthusiasm
Happy, friendly and approachable individual
Type
Full Time, Hybrid
Location
Chandler, AZ (primary). Applicants in the following locations will be considered: Atlanta GA, Mason OH, Dallas TX, Knoxville TN, North Carolina. We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.
Benefits Include
Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Flexible Spending Account
Dependent Flexible Spending Account
Critical Illness
Accident
Retirement Savings Plan (401K) with discretionary company match
Short and Long Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.
#Inhabithires
Call Center Specialist (Bilingual English/Spanish)
El Paso, TX jobs
Koniag Professional Services, a Koniag Government Services company, is hiring Call Center Specialists (Bilingual English/Spanish) to support KPS and our government customer. Must be a US Citizen and eligible to obtain a Public Trust clearance. This position is located in El Paso, TX.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, paid vacation and sick leave, and more.
This role involves responding to sensitive, high-impact calls and providing real-time guidance, crisis response, and resource coordination to promote the safety and well-being of vulnerable youth.
**DUTIES**
+ Deliver high-quality, compassionate services to UAC, sponsors, community members, and other callers
+ Communicate effectively in English and Spanish
+ Maintain professional judgment, especially during crisis calls
+ Respond to calls promptly
+ Manage and de-escalate calls from individuals in crisis
+ Triage calls for appropriate responses, referrals, and documentation
+ Provide case management/referral services
+ Apply quality standards to all calls and meet program deadlines
+ Work with stakeholders, including legal service providers and court officials
+ Assess changes affecting child safety and make referrals to officials
+ Follow protocols and policies in call handling including post-call documentation
**MINIMUM QUALIFICATIONS**
+ Bachelor's degree in a relevant field, such as psychology, social work, mental health, or a related field.
+ At least 1 year of child welfare experience.
+ Bilingual in English and Spanish.
+ Strong computer skills, including proficiency in Microsoft Excel, Word, Teams, and Outlook.
+ Comfortable learning new systems and working with case management software.
+ Exceptional verbal and written communication skills.
+ Ability to navigate sensitive conversations and emotionally charged topics with professionalism and empathy.
**PREFERRED QUALIFICATIONS**
+ Prior call center experience, especially in behavioral health or child/family services.
+ Familiarity with Federal government programs that support UAC.
+ Working knowledge of trauma-informed care principles and best practices in crisis intervention.
**ADDITIONAL INFORMATION**
+ This is an onsite role located in our secure El Paso, TX, Rockville, MD, and Fairmont, WV facilities. **Remote/virtual work is prohibited.**
+ As part of a 24x7x365 essential operation, this position may require work on **evenings, weekends, holidays, or during emergency situations** .
+ A mandatory 3-week training period (combination of webinars, self-paced learning, and workshops) must be completed prior to shift assignment.
+ **U.S. Citizenship or Permanent Residency required. Must be eligible for Public Trust clearance**
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling ************ to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _*******************
**_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **SCA Administrative Support and Clerical Occupations**
**Job Function** **SCA**
**Pay Type** **Hourly**
Data Entry/Customer Service
Livermore, CA jobs
It is exciting times within our company as we are currently experiencing
a period of rapid growth and expansion. We are looking for an
experienced data entry clerk with a focus on on- time delivery, heavy
has room for growth within
the company.
Must be comfortable with electric instrumentation and calibration
This is a fantastic opportunity for the candidate who is very motivated,
hardworking, articulate, and organized. This position will be highly
visible in the organization and will partner directly with company
principles, and work closely with various team members throughout the
company on a daily basis.
Qualifications include:
Must be vaccinated
Must be proficient with Microsoft Office Suite, ability to work independently, strong computer skills, flexible and reliable.
Must have experience working in a small office environment.
Clean driving record.
Must pay close attention to detail
Ability to read purchase orders, invoices and sales orders
Able to pass a drug screen and criminal background check
Documentation of eligibility to work legally in the US required
Full Time Position With benefits
Email Resumes Only...
NSA IDR Dispute Specialist
Remote
Reliant Health Partners is an innovative medical claims repricing service provider, helping employers achieve maximum health plan savings with minimum noise. We tailor our services to each client's needs, providing everything from individual specialty claims repricing, to full plan replacement as a high-performance, open-access network alternative.
As an IDR dispute specialist, you are responsible for all IDR disputes, documenting the dispute in the queue, managing the queue, responding to the initial dispute, requesting IDRe/admin fees payment from the finance team, research disputes and submit to the compliance team for offer and supporting documents, compiling folders for individual disputes & cataloging documents, responding to initiating providers/IP, CMS and IDRe inquires.
Primary Responsibilities
Monitor, manage and add appeals to the queue.
Monitor and manage all IDR emails from CMS, initiating provider, finance, compliance team and client.
Research and communicate via CMS portal for the initial dispute within 3 business days from the received date.
Research and communicate with the finance team for IDRe/admin payment within 3-5 business from the received date.
Research and communicate with the compliance team to request an offer & supporting documents for the IDRe within 3-5 days business days from the received date.
Document & upload IDR documents in queue.
Compile folders for individual disputes to catalog documents and prep for offer & supporting documents from our compliance team.
Communicate IDR rulings with NSA Manager & compliance team.
Process IDR rulings and if needed, send adjustment to the client.
Document all IDR processes in manual. Highlight special scenarios and maintain examples for complex disputes and or rulings.
Maintain acceptable levels of production including but limited to turn around time standards as mandated by the regulation(s).
Adhere to client specific and Reliant protocols, scripts, and other requirements.
Perform other job-related duties and special projects as required.
Other duties as assigned
Qualifications
2-3 years of relevant job experience - No Surprises Act, negotiations and or medical claim processing.
Experience conducting outreach to clients & providers via email or other means of communication.
Experience understanding company critical behaviors and compliance requirements.
Broad healthcare policy and payment understanding.
Experience with claims workflow tools or systems.
Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.
Pay Transparency$50,000-$60,000 USDBenefits:
Comprehensive medical, dental, vision, and life insurance coverage
401(k) retirement plan with employer match
Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
Paid time off (PTO) and disability leave
Employee Assistance Program (EAP)
Equal Employment Opportunity: At Reliant, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Reliant Health Partners is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
Auto-Apply