Berkshire Ban jobs - 27 jobs

Division: Retail Banking Department: Various - Branch Network Reports to: Branch Manager Status: Non-Exempt Grade: 6 Salary Range: $19.00 - $31.86 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Pittsfield, MA - 66 West St Purpose/Objective: Identify customer needs to make needs-based sales and build customer loyalty. Consistently strives to satisfy customers by providing memorable customer experiences and digital engagement. Supervise all Customer Service Associate (CSA) and Universal Banker positions to ensure the efficient and effective operation of the Customer Service line. Duties may include assigning workflow, training CSAs, monitoring customer experience, and ensuring programs are in conformance with established procedures. Coach CSA and UB to relationship building opportunities, including new deposit accounts for customers. Key Accountabilities: * Client Service (Teller) Line Supervision and Operations - 40% * Coordinates CSA and UB activities, manages scheduling, and assigns duties. * Responsible for daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments. * Monitors and maintains branch cash levels and prepares related reports. * Works with CSAs to resolve more complex transactions, correct errors, and in assist with difficult client requests. * Provides significant input for the preparation of CSA's performance review. * Resolves routine and complex personnel problems; provides input to Branch Officer on performance management issues and/or disciplinary actions. * Responsible for oversight and timely completion of all CSAs new hire training, as well ongoing compliance training. * Oversees the execution of daily banking procedures as related to the CSA line and ATM. * Responsible for oversight of the teller line audit process. Ensures compliance of teller line with all related banking regulations, procedures, reporting, and record- keeping. * Assists Financial Center Manager and/or Assistant Financial Center Manager with the coaching and development of staff. * Responds to off-hours branch alarm and ATM calls as required. * Teller (Customer Service Line) Duties - 30% * Executes an extensive variety of client transactions in accordance with Bank policy and procedures. * Maintains working knowledge of all products offered by the Bank and corresponding policies and procedures. Maintains working knowledge of all banking regulations. * Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer with a high degree of accuracy. * Acts as significant deterrent of loss to Bank via robbery and fraud by following procedures and regulations and knowing the client. * Client Service and Relationship Development - 30% * Build and expand client relationships using relationship building tools. * Participate in outbound calling to identify sales and service opportunities. * Handles complex client issues while executing excellent client service principles. * Navigates clients through digital services such as online and mobile banking. * Demonstrates excellent telephone etiquette, communication abilities, and client service skills to promote positive image for Bank. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business. Promotes and maintains excellent level of client service from all CSAs. * Maintains cooperative and productive work atmosphere. Explains Bank policy and procedures to clients. * Responsible for cross-selling and referral goals for bank (such as lending solutions) and non-traditional bank products (e.g. insurance & investments). * Establishes new services, such as debit cards, electronic services, and deposit accounts for clients. * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act, if applicable (by exception only based on business need). Available to work Saturday hours and travel to nearby offices as required. Percentage of time spent on each area of key accountabilities will vary from branch to branch. Prerequisites: * Must have more than 1 year (CSA) Teller experience. * Must meet minimum required balancing requirements for CSA. * Must possess supervisory skills - Financial Center Manager will be required to provide specific examples where employee contributed in areas of staff supervision and training. Financial Center Manager must provide written recommendation explaining details and setting specific examples of the employee's abilities and experience with supervision, training, and operational skills. Education: * High school diploma or equivalent * Banking courses Experience: * More than 1 year Teller experience * Customer service experience * Supervisory experience * Demonstrated ability to work well with co-workers and provide direction and support * Supervisory Skills Skills & Knowledge: * Demonstrated superior customer service skills * Strong communication skills * Solid computer skills * Strong interpersonal skills * Can work in flexible ("cross-trained") environment We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

Division: Asset Management Department: Wealth Management Admin Reports to: VP, Wealth Management Operations Status: Non-Exempt Grade: 7 Salary Range: $20.50 - $35.99 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Lenox, MA - 25 Main St Purpose/Objective: Under the direction of the VP, Wealth Management Operations, provides confidential operational support to a growing Wealth Management Department. This individual will assist the Wealth Management team in providing back-office support to our internal and external clients. Timely and accurate processing of cash transactions and account maintenance is core to this role. Individual is expected to adhere to internal controls and to escalate issues when appropriate. Key Accountabilities: * Provides support to clients and co-workers in processing cash disbursements from customer accounts, including paying client bills, deposits/payments to various banks; processes incoming/outgoing wire transfers. Individual will be responsible for processing incoming/outgoing wire and ACH transfers. Verifies sufficient liquidity in client accounts to cover disbursements. * Assists Wealth Advisors by maintaining existing accounts on our accounting platform, retaining appropriate support in electronic records, and maintaining various databases. Individual will perform duties associated with opening or closing accounts including, but not limited to, establishing fees or assessing final fees, adding or removing ticklers, establishing fields or removing account(s) from system. * Supports clients with setting up online access and addressing access issues. * Handles customer inquiries in a timely and professional manor. Ensure inquiries are resolved to meet client expectations. * Provide operational support services for the Berkshire cash sweep program. Monitors and tracks opt outs, disclosures, and interest rate changes for the cash sweep program. Handles customer inquiries pertaining to the cash sweep program and resolves issues as needed. * Assists management with departmental compliance issues, projects, and assignments. Serve as a backup and support to other areas of the wealth operations. * Performs other duties as necessary to ensure customer service excellence and smooth operations of the department. * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Education: * High school diploma or equivalent * College degree a plus Experience: * 3+ years' administrative support, preferably in financial service industry * Basic accounting experience Skills & Knowledge: * Technology proficiency, including Microsoft Office Suite, particularly Word and Excel, with some ability to leverage formulas, templates, and data tools to improve efficiency * Excellent written/verbal communication skills; ability to compose correspondence and reports * Excellent organizational skills and the ability to handle multiple tasks with professionalism and accuracy * Strong math skills and understanding of basic accounting principles preferred * High attention to detail and commitment to accuracy, particularly in data entry, reconciliation, and reporting * Collaborative and client-focused interpersonal and solution-oriented attitude * Exudes positive attitude and desire to provide exceptional service to both internal and external partners * Proactive and innovative approach, with a desire to continuously improve workflows, adopt new technologies and enhance the client and team experience We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

Division: Executive Department: Internal Audit Reports to: EVP, Chief Internal Audit Officer Status: Exempt/Officer Grade: 12 Salary Range: $80,083 - $170,031 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Hybrid within MA, RI, VT, Albany, NY, Hartford, CT Purpose/Objective: Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization's operations. It helps the organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. Auditors ensure that the organization is held accountable to its stakeholders and shareholders. As such, internal auditors are key to the organization's success and BE First values. The VP, Senior Audit Manager is responsible for leading and overseeing and/or assisting with audit reviews and testing of various operational, financial, regulatory, governance, technology, etc., aspects of the company. In the conduct of these audits, the VP, Senior Audit Manager will direct audit staff, prepare work papers to support observations, review subordinates work papers, prepare draft observations, conduct exit meetings with audited departments at the conclusion of field work and recommend internal control improvements or operational efficiency enhancements as appropriate. This position requires discretion and tact in handling confidential and sensitive information relating to overall Beacon Financial Corporation policies and operations, specific divisions and departments, personnel, and/or clients. Auditors must remain independent from management and operational duties while exercising significant professional judgment regarding the interpretation of issues and requirements in an environment of change and complexity. This position requires a high level of confidentiality. Key Accountabilities: Plans and executes internal audit projects approved by the Audit Committee or assigned by the EVP, Chief Internal Audit Officer. Duties involve establishing audit objectives and scope, planning audits, developing work programs, conducting kickoff meetings, status updates, conducting closing meetings, and reporting. Maintain and administer a comprehensive risk based annual audit plan based on the COSO and IIA standards. Direct staff members in the execution of the annual audit plan, including review and feedback on work papers. Prepare and review audit work papers in support of internal control observations and areas of improvement. Continuously review and update audit policies, methods, and procedures to ensure consistent monitoring of internal controls. Schedule staff assignments to ensure audits are completed in a timely manner. Draft internal audit reports. Participate in the development and restructuring of policies, methods, and procedures to ensure a sound internal control framework is established throughout the organization. Assist with and help maintain the updating of the audit tracking matrix as appropriate. Additionally: * Assist Audit management in development, implementation, and administration of procedures that govern work practices, standards, work papers, etc. * Act as a liaison for internal audit on audit -related matters for the organization. This may include interacting with external auditors and federal/ state examiners. * Collaborate and consult effectively with management and staff throughout the organization. * Understand disaster recovery planning and/or business continuity planning. * Perform consultative tasks as requested. * Think outside of the box and develop ideas to help the organization balance operational requirements and business needs against risks to the control environment. * Understand and be accountable for appropriate time budgets. * Perform or assist with other Internal Audit duties or special projects as required. * Ensure compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Education: * Degree in Accounting, Finance, or Business, or related fields or equivalent work experience * Certified Information Systems Auditor (CISA), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or Certified Risk Management Assurance (CRMA) preferred Experience: * 9+ years of experience in related field or field(s) * 5+ years of banking experience, or financial/accounting/ business/ consulting preferred * Experience managing or supervising others Skills & Knowledge: * Strong analytical and organizational skills * Working knowledge of computer programs such as Excel and Access * Strong written and verbal communication skills * High level knowledge of Bank operations and financial reporting * Ability to work independently We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

Division: Commercial Department: Mid Mkt/CRE/Business Banking Reports to: SVP, Commercial Team Leader - Mid Mkt/CRE/Business Banking Status: Exempt/Officer Grade: 11 Salary Range: $66,699 - $141,734 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Albany, NY (preferred) or East Syracuse, NY Purpose/Objective: Provides support to Relationship Managers (RM) in underwriting as well as monitoring and servicing an existing portfolio of complex loans and borrowing relationships. Continuously evaluates operational and financial performance to maintain portfolio quality and risk rating accuracy. Interacts with customers as well as bank employees to address credit and deposit service related matters in a satisfactory manner. Assists Relationship Managers in all aspects of servicing customers both internally and externally. Key Accountabilities: Portfolio Size/Composition * Assists multiple Relationship Manager(s) (RM) with the management of a defined portfolio of existing Middle Market (C&I) customers, and/or Commercial Real Estate (CRE) customers, and/or Business Banking customers with more complex financing needs. * Customer borrowing needs of $500M or more and typically $2.5MM-$25MM+ * Customers may require specialized knowledge/industry expertise (C&I/CRE/ABL/Healthcare), including a general understanding of borrowing base/formula-followed line of credits * May be asked to manage Portfolio Underwriting/Monitoring/Maintenance * Completion of underwriting for New Money Requests, Modifications and Annual Reviews for relationships in addition to, periodic file memos/covenant tests, waivers per policy under the direction of the RM as a deal team * Takes minutes for deals underwritten that require approval at Management Loan Committee (MLC) * Assists RM in the proactive management of the portfolio to ensure early detection of material changes in customer performance and risk rating changes. * Ability to prepare Opportunity Memo's under the direction of the RM for new business requests that would be presented to senior lender and senior credit officer. * Works with the team to manage all reporting requirements including ongoing tracking via Baker Hill to ensure timely receipt of all financial, collateral, borrowing base, insurance, letter of credit and documentation exception/post-closing information including scanning information into Image Centre * Requests Appraisals/Environmental Reports under the direction of the RM * Enters Line of Credit advance/pay down requests in SharePoint * Ensures completion of CIP Form(s) including any other required Know Your Customer compliance due diligence * Ensures satisfactory documentation or maintenance of all insurance requirements within loan documents * Assists RM with the approval of all overdrafts as appropriate * Ensures Credit File completeness in Image Centre including saving customer financials * Performs monthly reviews of borrowing bases and supporting financial documentation including a loan conformity chart to ensure detection of any material changes in customer performance. Compiles and reviews documentation with RMs and updates SharePoint to ensure borrowing availabilities updated on core system. And saves all applicable information in Image Centre * Involved in monitoring formula followed lines of credit and respective responsibilities for these types of * Provides tracking and acts as liaison for the commercial team on Loan Review exceptions for financials and DLS related items * Interfaces with other Banks for participation loans as lead or participant to provide or gather required financial reporting or other relevant information relative to the loan/relationship Credit/Analytical Skills * Credit Trained or equivalent level of experience to perform underwriting responsibilities * Ability to assess financial performance and risk including identifying ways to mitigate risk to the bank * Solid working relationship with commercial lending group to ensure ongoing credit quality of portfolio and interfacing with Senior Credit Officer and Senior Lender for Annual Reviews, Modifications and New Money Requests under the direction of the RM * Strong working knowledge of Loan policy and proven ability to adhere to sound risk management/pricing practices as well as to all internal and external credit/regulatory requirements Customer Service/Support * Provides excellent customer service * Assists RM with customer problem resolution and interfaces with the appropriate internal banking departments * Assists RM in call preparation * Accompanies RM on calls as appropriate Deal Structuring/Loan Closing * Assists RM in loan structuring and term sheet preparation * Assists RM in completing Profitability Model * Assists RM in the review of loan documentation * Assists RM with Loan Closings and post-closing follow up Internal Partner Relationships * Interacts with internal partners under the direction of the RM * Provides mentorship to Commercial Portfolio Manager I and IIs and Portfolio and Administrative Manager Product Knowledge * Solid knowledge of Commercial Credit Products and Services * Working with RM and internal partners to develop basic understanding of how to identify cross sell opportunities Networking/Community Involvement * Networking at community events with the lending team and meeting Centers of Influence to develop a presence in the Community. Special Projects * Assists with special projects as necessary and instructed by RM and/or Team Leader * Conducts Archer Testing as appropriate * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Education: * BS Degree in Business, Accounting or Finance * Equivalent financial experience * MBA a plus Experience: * Minimum of 5+ years of Commercial Credit/Banking and/or related experience Skills & Knowledge: * Excellent written and verbal communications skills * Ability to present identified issues and recommended solutions to RM/Senior Management as appropriate * Ability to multi-task and meet timeframes as directed by the RM/Senior Management * Strong computer skills * Ability to work as a member of team in a fast-paced environment We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

Division: Risk Management Department: Compliance Reports to: SVP, CRA & Fair Lending Status: Exempt / Officer Grade: 9 Salary Range: $52,000 - $103,330 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Hybrid within MA, CT, NY, VT, RI Purpose/Objective: Assists the SVP CRA/Fair Lending Officer in overseeing the Bank's Fair Lending and Community Reinvestment activities and in developing, managing and administering a wide variety of programs to ensure the company is meeting the needs of low- and moderate-income individuals and MMCT markets. Helps develop and implement a Fair Banking Program that will help the Bank meet/exceed goals to achieve and maintain, at the minimum, a satisfactory CRA rating from the Fed/Massachusetts Division of Banks. The VP Fair Banking Officer will assist each region in the performance of the various programs to help meet Bank goals in residential and small business lending as well as manage the CRA reporting and oversee quality control. The position will also help track, trend and report lending to keep the Bank on task to reach its fair lending goals. The position is the liaison between the regional managers and the residential and commercial lending teams regarding fair banking and lending efforts. Leads, promotes and manages the Bank's fair lending FLEX program. Provides input to senior management regarding branch expansion and closure. Ensure accurate records of bank employee CRA-related volunteer work are being maintained. The main software program used by this department will also create reports, as requested, to assess outreach and loans to both minority applicants as well as majority minority census tracts. This data will be used by the Bank to determine if they are reaching all populations in an effort to be the regions most socially responsible bank. Key Accountabilities: * Strategically assists in leading the Bank's CRA and Fair Lending FLEX program. Works with SVP CRA and Fair Lending Officer to proactively achieve satisfactory ratings in regulatory exams. * Assists in reporting the Bank's progress under the CRA and FLEX programs * Collaborate with product development and marketing teams to ensure inclusive access and non-discriminatory practices. Manages the import of monthly CRA extract files of new CRA loans and modifications and import quarterly HMDA files. Eliminate errors and ensure quality control by collaborating with proper business lines. Ensure community development loans include appropriate descriptions as to their community development nature. * Assist CRA/Fair Lending Officer in preparing for quarterly CRA/FLEX meetings. Including preparing data analysis and slide decks as well as recording minutes. * Work with Regional Managers and local Market Managers as applicable to communicate lending and investment needs that help meet the lending needs of low- and moderate-income households. * Interact with community leaders (both public and private) to assess community credit needs, building relationships with local housing and community service agencies. Coordinate training (i.e. classes, programs, and seminars) that is deemed to be needed in the various regions for such things as first-time home buyers, credit counseling, financial literacy, etc. * Prepare banks statistics to track adequate loan penetration of low- and moderate-income households and small businesses. * Prepare bank data to track adequate loan penetration (including applications taken) from minority borrowers and minority and women-owned businesses. * Maintain relevant CRA reports and files, including data and documentation. This includes but is not limited to loans and/or deposits * Work closely with Complaints department to track all CRA public file complaints and complaints that include language around discrimination, as well as any UDAAP complaints * Data collection of a wide variety of reports (including HMDA & CRA), collect data and provide comprehensive reports to management and to the regulators as to the programs in effect, the success of the programs and how the company may data mine to improve programs or develop new programs that fall within CRA monitoring. * Execute programs and maintain and provide on-going training and support to each region in all areas affecting CRA and HMDA as well as fair lending. * Report, as needed, to the DE&I Committee data that will help the Bank determine if there are demographics of the population that are being excluded from bank credit. * Import and report on all AI functions from all 3rd party partners to determine statistical findings in underwriting or pricing when considering the Bank's traditional factors of approving and pricing loans. * Work closely with Compliance Team to assist in any policy or regulatory changes that impact Fair Banking. * Provide training and guidance to business units on fair banking principles and regulatory expectations. * May serve as a liaison with regulators during fair lending examinations and inquiries. * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Education: * Bachelor's degree or equivalent experience required * Ongoing CRA and mortgage and/or Deposits training to stay current with laws and regulations Experience: * Minimum of 2-4 years' experience in the CRA or Fair Lending field or related area of affordable housing and community development * Experience working for a performance driven organization, including leading initiatives with measured sales results Skills & Knowledge: * Strong knowledge of regulations that impact CRA or Fair Lending * Knowledge of laws pertaining to mortgage and/or deposits * High level sales and public relations skills * Excellent communication (verbal/written), public speaking and relationship building skills * Strong analytical and quantitative skills * Strong Excel skills for data analysis and reporting * Superior computer skills in Microsoft Office products, including Power Point * Strong leadership and project management skills * Self-motivated; able to work independently We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

Division: Asset Management Department: Berkshire Wealth Management Reports to: Managing Director & Chief Investment Officer, Wealth Management Status: Exempt/Officer Grade: 12 Salary Range: $80,083 - $170,031 Purpose/Objective: The VP, Compliance Officer - Asset Management will develop, strengthen, and maintain the compliance and regulatory processes for the Asset Management division. This position will provide leadership and strategy for the compliance and risk management of the Wealth Management (Trust department) business and the Berkshire Banc Investment Services business. The VP, Compliance Officer is also responsible for understanding and advising on the securities industry, investment management, regulatory rules, product suitability, and firm policies and procedures. Key Accountabilities: * Oversee the asset management compliance and testing programs. Develop and maintain department Policies and Procedures to ensure compliance with internal and regulatory requirements. Monitor to ensure adherence to these policies and procedures and identify potential risks. * Identify, assess, and effectively communicate new or changing regulatory issues and market trends. * Serve as the primary contact for internal audit, external audit, and regulatory examiners, including the preparation of workpapers and documents. Ensure implementation of audit and exam recommendations. * Monitor for risk exposure and other compliance issues; recommend appropriate level of action where exposure or risks are identified. * Effectively maintain internal vendor, risk management and compliance monitoring. Ensure updates are made as processes and systems change. * Collaborate with the management team regarding new business, administration, marketing, operations, client reporting, investments, and technology to create and refine policies and procedures that will adapt to an evolving work environment. Participate in the planning and establishment of compliance standards and controls as new technology is integrated. * Provide oversight to the internal bank controls that Berkshire Banc Investment Services and Berkshire Wealth Management is monitored on and adheres to. Review compliance testing and perform policy maintenance and make appropriate recommendations. * Provide direction and guidance to business associates on investment advisory and trust administration compliance issues, including fiduciary responsibility, advisory regulation, and permissible activities under firm policy, FDIC and state Trust regulations, state guidelines, and the Investment Advisers Act of 1940Maintain Regulatory Compliance Calendar. Attend corporate compliance and fraud team meetings. Present revised procedures and policies to corporate committees. * Foster a compliance centric culture and appropriate risk appetite for the business. Lead various compliance projects as requested. * Ensure compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Education: * Education in finance, business, legal or related. * Bachelor's degree required. Experience: * Subject matter expert with 7 plus years of experience in compliance and at least 5 years of compliance experience in the investment brokerage, bank and trust industries ensuring compliance with regulations. * Comprehensive understanding of operational risk, investment risk, regulatory risk, and related areas. * Knowledge of trust accounting and administration, financial advising and fiduciary practices for FDIC, SEC, and state regulated entities preferred. * Experience and success in interacting with auditors and regulators. Skills & Knowledge: * Broad knowledge of securities products, investment advisory services, brokerage offerings, and related regulatory requirements. * Understanding of fiduciary responsibilities and appropriate disclosure of conflicts of interest. * Comprehensive understanding of operational risk, investment risk, and regulatory risk. * Experience working with the FDIC, SEC and/or state regulators. * Familiarity with reporting requirements of banks and related compliance policies. * Strong ability to work independently and as a team member. * Solid business judgement and ability to effectively communicate and implement change. * Ability to communicate effectively and in a clear and concise manner, both verbally and in writing, with all levels within the organization. * Proficient in Microsoft Office products. * Some travel may be required. We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

Division: Retail Banking Department: Various - Branch Network Reports to: Financial Center Manager Status: Non-Exempt Grade: 5 Pay Range: $18.00 - $29.50 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: East Longmeadow, MA - 72 Shaker Rd Purpose/Objective: Identify customer needs to make needs-based sales and build customer loyalty. Consistently strives to satisfy customers by providing memorable customer experiences and champions digital engagement. Performs general operational duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as Bank's main point of customer contact; maintains working knowledge of established policies and operating procedures. Key Accountabilities: * Customer Service - 50% * Creates an exceptional client experience by demonstrating Berkshire Bank's "BeFIRST" values displaying energy and spirit to create a positive and collaborative work environment. * Excel at client service skills at all times to promote a positive brand image for Bank through face to-face communication and telephone etiquette. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business. * Establishes, develops, and retains relationships with existing and potential clients by offering and selling products and services to meet the client's needs * Demonstrates excellent client service skills, telephone etiquette and communication (verbal/written), abilities at all times to promote positive image for the Bank and build client loyalty. * Explains Bank policy and procedures to clients and resolves routine service concerns. * Is adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Planner and Salesforce. * Works with clients to refer partnership solutions such as Wealth, Insurance, Cash Management and Mortgage. * Is proficient in the digital banking space and can assist clients with adoption. * Client Service Line Duties - 50% * Executes an extensive variety of client transactions accurately and efficiently to build client relationships and trust in accordance with established Bank regulations, policies, and procedures. * Maintains working knowledge of all products offered by the Bank and corresponding regulations, policies, and procedures. * Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer daily within the prescribed balancing guidelines. * Acts as significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the client. * Assists in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments. * Provides back up to Financial Center Manager, Assistant Financial Center Manager, and Financial Center Supervisor as needed and facilitates and participates in branch staff meetings. * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act, if applicable (by exception only based on business need). Available to work Saturday hours and travel to nearby offices as required. Percentage of time spent on each area of key accountabilities will vary from branch to branch. Education: * High school diploma or equivalent * Banking courses a plus Experience: * Proven experience in a goal-oriented sales or customer service environment * Cash handling experience preferred * Sales experience preferred Skills & Knowledge: * Superior customer service skills * Strong communication (verbal/written) skills, with ability to conduct face-to-face interaction * Ability to identify customer needs and make appropriate sales * Basic computer skills * Interpersonal skills We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

Status: Exempt/Officer Grade: 9E Salary Range: $52,000 - $103,330 Pays base (within the salary range) + commission Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Pittsfield, MA - 99 North St Purpose/Objective: This position is responsible for soliciting and servicing a variety of residential mortgage loans. Interview applicants, collect financial data and documents, and make recommendations regarding the loan products that best meet the borrower's needs. Assist buyers in the purchase process through closing. Key Accountabilities: * Develop and expand internal and external referral sources. * Work closely with borrower(s) to secure all required information and loan documentation required for underwriting. * Submit applications and supporting documentation consistent with all state and federal regulatory and compliance guidelines. * Provide ongoing communication and updates to borrower(s) on the status of their loan request. * Provide all follow-up documentation as requested by underwriting/processing within a timely manner. * Follow up on all conditions to ensure timely loan closings and rates lock expirations are satisfied. * Cross-sell other bank products and work with appropriate business partners to deepen banking relationship. * Work to meet the credit needs of the communities the Bank serves, including helping low- to moderate-income residents acquire and remain in affordable housing. * Cultivate and maintain relationships with branch personnel within lending area. * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. Education: * Bachelor's degree preferred Experience: * Minimum of 5 years' experience in mortgage originations with a well-developed client base Skills & Knowledge: * Extensive knowledge of various loan products including: FHA, VA, and Mass Housing and portfolio lending * Knowledge of FNMA/FHLMC products and guidelines * Extensive knowledge of mortgage application procedures including disclosures, GFE, TIL, HMDA and RESPA requirements * Ability to work independently and be self-motivated * Effective written and verbal communication skills * Excellent sales and consulting skills * Strong interpersonal skills * Accuracy and attention to detail * PC literate (Word, Excel, e-mail and Internet) and ability to access and use online mortgage banking tools (credit bureaus, investor website, etc.) We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

Division: Retail Banking Department: Various - Branch Network Reports to: Branch Manager Status: Non-Exempt Grade: 7 Pay Range: $20.50 - $35.99 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Springfield, MA - 1363 Allen St Purpose/Objective: Assists the Financial Center Manager with growing the Bank by managing customer relationships, directing branch operations, supervising team members and while ensuring that the entire team is consistently providing excellent customer service. Key Accountabilities: * Educates clients on our products and services offered in the branches and digitally. Initiates, processes and closes various loans, including Consumer, Home Equities and Small Business. Is adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Builder and Salesforce. Works with clients to refer partnership solutions such as Wealth, Insurance, Cash Management and Mortgage. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business. Resolves routine and complex client issues or problems. Is proficient in the digital banking space and can assist clients with adoption. Ensures proper documentation and compliance for all new accounts and account maintenance. 35% * Assists Financial Center Manager in building/managing sales culture to achieve branch goals and Bank-wide initiatives. Bring out the best in the employees, by educating, coaching, developing, and training employees. Monitors quality and efficiency of client experience in the branch, including the Branch Consistency Standards. Communicates Bank policies, programs, and objectives. Takes on a leadership role in conducting staff meetings and morning huddles. Maintains awareness of Federal and state banking regulations and branch security program. May review and approve legal documents related to accounts. Stays abreast of new products, services, and promotions and educates and supports the entire branch team. 35% * Provides ongoing assistance in managing day-to-day branch operations; opens and closes the branch while ensuring adherence to security measures. Provides backup to the Branch Officer and/or client service line. Conducts and/or approves client transactions and exceptions as needed. Ensures the branch maintains a professional appearance and supply inventory levels. Reviews various branch reports; may oversee monthly branch audit process. 20% * Provides input for staff performance management. May recommend salary adjustments and transfers. Resolves routine personnel problems and provides support in counseling or disciplinary actions. Assists with interviewing potential candidates and in making hiring decisions. May manage time and attendance for staff. May also be responsible for weekly scheduling of branch staff as well as the monthly Saturday schedule. 10% * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. Available to work Saturday hours and travel to nearby offices as required. Education: * High school diploma or equivalent Experience: * 3-5 years of branch banking experience * Demonstrated ability in decision making, handling difficult situations, initiative, and leadership Skills & Knowledge: * Excellent customer service/sales skills * Decision making and problem-solving skills * Written/verbal communication skills * Ability to handle multiple tasks * Strong interpersonal skills * Supervisory/management skills We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************. Division: Retail Banking Department: Various Branch Network Reports to: Financial Center Manager Status: Non-Exempt Grade: 7 Location: 50-52 Main Street, Chatham, NY Purpose/Objective: Assists the Financial Center Manager with growing the Bank by managing customer relationships, directing branch operations, supervising team members and while ensuring that the entire team is consistently providing excellent customer service. Key Accountabilities: Educates clients on our products and services offered in the branches and digitally. Initiates, processes and closes various loans, including Consumer, Home Equities and Small Business. Is adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Builder and Salesforce. Works with clients to refer partnership solutions such as Wealth, Insurance, Cash Management and Mortgage. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business. Resolves routine and complex client issues or problems. Is proficient in the digital banking space and can assist clients with adoption. Ensures proper documentation and compliance for all new accounts and account maintenance. 35% Assists Financial Center Manager in building/managing sales culture to achieve branch goals and Bank-wide initiatives. Bring out the best in the employees, by educating, coaching, developing, and training employees. Monitors quality and efficiency of client experience in the branch, including the Branch Consistency Standards. Communicates Bank policies, programs, and objectives. Takes on a leadership role in conducting staff meetings and morning huddles. Maintains awareness of Federal and state banking regulations and branch security program. May review and approve legal documents related to accounts. Stays abreast of new products, services, and promotions and educates and supports the entire branch team. 35% Provides ongoing assistance in managing day-to-day branch operations; opens and closes the branch while ensuring adherence to security measures. Provides backup to the Branch Officer and/or client service line. Conducts and/or approves client transactions and exceptions as needed. Ensures the branch maintains a professional appearance and supply inventory levels. Reviews various branch reports; may oversee monthly branch audit process. 20% Provides input for staff performance management. May recommend salary adjustments and transfers. Resolves routine personnel problems and provides support in counseling or disciplinary actions. Assists with interviewing potential candidates and in making hiring decisions. May manage time and attendance for staff. May also be responsible for weekly scheduling of branch staff as well as the monthly Saturday schedule. 10% Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one s duties. Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. Available to work Saturday hours and travel to nearby offices as required. Education: High school diploma or equivalent Experience: 3-5 years of branch banking experience Demonstrated ability in decision making, handling difficult situations, initiative, and leadership Skills & Knowledge: Excellent customer service/sales skills Decision making and problem-solving skills Written/verbal communication skills Ability to handle multiple tasks Strong interpersonal skills Supervisory/management skills Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin

Division: Retail Banking Department: Various - Branch Network Reports to: Branch Manager Status: Non-Exempt Grade: 4 Salary Range: $17.00 - $26.55 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Worcester, MA - 560 Park Ave Purpose/Objective: Cultivate relationships with customers and promote the Bank's products and services by having conversations and referring to bankers. Recommend opportunities with our digital suite to help customers bank more conveniently. Performs a wide variety of customer service operations and general operational duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as the Bank's main point of client contact; maintains working knowledge of established policies and operating procedures. Makes customer referrals in defined areas. Key Accountabilities: * Client Service - 50% * Handles complex client issues while executing excellent customer service principles. * Excel at client service skills at all times to promote a positive brand image for Bank through face- to-face communication and telephone etiquette. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business. * Explains Bank policy and procedures to customers. * Assists clients with digital engagement and satisfaction. * Cross-sells and refers non-traditional Bank products e.g., insurance & investments to meet established goals. * Participate in outbound calling campaigns * Transaction Duties - 50% * Identify opportunities when processing transactions to meet clients' needs and refer opportunities to bankers * Executes an extensive variety of customer transactions in accordance with Bank policy and procedures. * Maintains working knowledge of all products offered by the Bank and corresponding policies and procedures. * Maintains working knowledge of all banking regulations. * Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer daily within the prescribed balancing guidelines. * Acts as significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the customer. * Assists in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments. May assist with branch capture of transaction work and cash letter reports as needed. * Provides back up and support to Branch Supervisor tasks as needed. * Available to work Saturday hours and travel to nearby offices as required. * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Education: * High school diploma or equivalent Experience: * Prior transaction or teller experience preferred * Prior customer service experience preferred * Cash handling experience Skills & Knowledge: * Customer service skills * Communication skills * Basic computer skills * Interpersonal skills We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

Division: Retail Banking Department: My Banker Reports to: VP, MyBanker Portfolio Manager Status: Exempt Grade: 9 Pay range: $52,000 - $87,568 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Worcester, MA - 386 Main St Purpose/Objective: Provides support to the MyBanker team. Works with MyBanker Team to service high value banking clients and assists with opening of accounts, portfolio management and administrative functions. Develops and maintains in depth knowledge of company products and services. Independently makes phone calls, as needed, for the servicing of checking, money market, commercial, consumer, mortgage, insurance, merchant services, cash management and wealth management. Maintains knowledge of the department functions, industry practices, and legal and regulatory requirements. Key Accountabilities: * Provides a high level of ongoing personalized, convenient and confidential customer service; coordinates account openings, loan documentation processing and ongoing account transactions to ensure quality service and to minimize any work for customers. * Works with the MyBanker and their clients to input financial information (i.e. tax returns, P&L, financials, and personal financial statements) and to identify referral and cross sell opportunity; processes account opening and servicing requests. Prepares and sends correspondence to clients as needed. Identify and maintains various databases and computer systems, ensuring that any account activity is properly recorded to maintain current and accurate information. * Performs a variety of portfolio management and compliance functions. Monitors client portfolios for adherence to Company policies and procedures, including loan agreements and terms. Assigns and maintains current risk ratings on customers. Takes appropriate action as necessary to correct deficiencies. Ensures adherence to Bank Secrecy, compliance, and all applicable regulations as it relates to customer identification and other compliance programs; coordinates with Compliance, Risk, Audit and other departments related to high interest rate, line of credit and other products and services offered to clients. Adheres to FDIC guidelines regarding retail and other transactions. Provides information to auditors, examiners and others as requested. Prepares management reports summarizing client activity, volume and profitability. * Coordinates information flow among internal departments, customers and others as necessary; communicates account status, procedural, administrative and other information; obtains and forwards required documents and information as required. Maintains strong business partnerships with other business lines including Wealth, Commercial, Insurance, Branch Operations and all Retail functions to ensure positive partnerships and working relations. * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. * Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. Education: * Bachelors or equivalent combination of education and work experience Experience: * 3+ years' experience in Banking/ lending environment Skills & Knowledge: * Ability to interact on a professional level with high value clients and top-level executives * Strong problem-solving abilities and superior follow up skills * Ability to multi-task, prioritize and organize * Highly detailed, organized & professional * Outstanding customer service skills, in person and over the telephone * Proficient in Microsoft Office Suite & knowledge We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

Division: Retail Banking Department: Call Center Reports to: Call Center Manager Status: Non-Exempt Grade: 6 Pay Range: $19.00 - $31.86 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Hybrid - Pittsfield, MA - 99 North St Purpose/Objective: Provides superior customer service and demonstrates desire to help responding to calls from both internal and external customers. Serves as the customer service telephone liaison for Berkshire Bank. Responds to inquiries, performs research to resolve issues, educates customers, and promotes Berkshire Bank's products and services. Identifies and offers new opportunities and solutions to meet customer's needs. Key Accountabilities: * Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. Performs PIN resets, Online Banking and e-Statement set up and check order requests. Compiles information from customer and files EFT complaints for reports of unauthorized electronic activity on accounts. Follows through with all customer issues and provides ongoing assistance as needed. Identifies customer needs and offers new opportunities to customers by cross selling or referring to appropriate business line to deepen customer relationships. Supports and participates in bank initiatives and sales campaigns. 45% * Researches and resolves customer issues; manages difficult situations. Follows up on all resolutions to ensure customer satisfaction. Identifies and escalates difficult customer situations to the appropriate party. Prepares customer correspondence as needed. 20% * Processes all applicable customer account documentation to ensure compliance with Bank policy. 10% * Stays abreast of products and service offered, applicable laws and regulations, and policies and procedures. Continually advances level of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat, and various other customer service requests. 10% * Provides back up Sr. Customer Support Specialist to help coach and mentor new team members as needed. 5% * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. 10% Education: * High School diploma Experience: * Minimum 1 year banking experience Skills & Knowledge: * Proficient with MS Office products (Word & Excel) and the Internet * Problem solving ability * Excellent customer service skills * Ability to work in team environment * Ability to multi-task We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

Division: Commercial Department: Commercial Products Reports to: SVP, Cash Management Team Leader Status: Exempt/Officer Grade: 10 Salary Range: $55,588 - $118,103 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Pittsfield, MA or Manchester, VT Purpose/Objective: The AVP, CMO develops new business and sells cash management services and solutions to existing and new commercial, and small business customers to solidify existing relationships and obtain new ones. The CMO meets, consults, assesses needs and makes recommendation for effective sales strategies and services. The CMO will meet and present proposals to prospective and existing customers. CMMO is responsible for upselling cash management to existing clients and referring cash management clients to other business lines within the Bank. The CMO also assists in responding to RFP's. The AVP, CMO works closely with the commercial lending team to solidify existing relationships and obtaining new ones by reviewing activity and recommending appropriate products and services. The AVP, CMO is responsible for assisting Cash Management Team Lead with special projects as needed. Recommends effective strategies and identifies cross selling opportunities to customers. Key Accountabilities: * Identifies and develops new business opportunities within assigned markets to grow the department and meet revenue objectives. Prepares and presents written cash management proposals to larger corporate customers and prospects. The CMO may present in person to boards or heads of companies. The CMMO cross sells to other business lines and works closely with commercial lending staff. 25% * Supports and actively calls on new and existing business that the commercial lenders and branches identify and refer. In many cases, joint calls are arranged with the branch manager or commercial relationship managers. The CMO supports Commercial Loan, Small Business and Branch Officers in all phases of the cross-sale referral program. 25% * The CMO provides superior service, support and customer resolution for municipal and cash management customers, including: preparing RFPs, agreement preparation and execution, (and other investment options) and relationship pricing. 20% * Acts as SME for cash management products and services. Assist in educating peers, internal partners, and branch personnel regarding the value of cash management for their clients. * Assist with special projects as needed. 10% * Extensive travel may be required to meet with clients and/or to attend business line meetings. * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Education: * BA degree preferred or equivalent work experience. Experience: * 3+ years cash management sales experience * 5+ years sales experience selling bank products with demonstrated results Skills & Knowledge: * High level sales and public relations * Excellent verbal/written communication skills * Understanding of cash flow, fraud prevention and payments * Strong computer skills * Exceptional presentation and public speaking sales skills We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

Status: Exempt/Officer Grade: 9E Salary Range: $52,000 - $103,330 Pays base (within the salary range) + commission Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Springfield, MA - 19 Harrison Ave Purpose/Objective: This position is responsible for soliciting and servicing a variety of residential mortgage loans. Interview applicants, collect financial data and documents, and make recommendations regarding the loan products that best meet the borrower's needs. Assist buyers in the purchase process through closing. Key Accountabilities: * Develop and expand internal and external referral sources. * Work closely with borrower(s) to secure all required information and loan documentation required for underwriting. * Submit applications and supporting documentation consistent with all state and federal regulatory and compliance guidelines. * Provide ongoing communication and updates to borrower(s) on the status of their loan request. * Provide all follow-up documentation as requested by underwriting/processing within a timely manner. * Follow up on all conditions to ensure timely loan closings and rates lock expirations are satisfied. * Cross-sell other bank products and work with appropriate business partners to deepen banking relationship. * Work to meet the credit needs of the communities the Bank serves, including helping low- to moderate-income residents acquire and remain in affordable housing. * Cultivate and maintain relationships with branch personnel within lending area. * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. Education: * Bachelor's degree preferred Experience: * Minimum of 5 years' experience in mortgage originations with a well-developed client base Skills & Knowledge: * Extensive knowledge of various loan products including: FHA, VA, and Mass Housing and portfolio lending * Knowledge of FNMA/FHLMC products and guidelines * Extensive knowledge of mortgage application procedures including disclosures, GFE, TIL, HMDA and RESPA requirements * Ability to work independently and be self-motivated * Effective written and verbal communication skills * Excellent sales and consulting skills * Strong interpersonal skills * Accuracy and attention to detail * PC literate (Word, Excel, e-mail and Internet) and ability to access and use online mortgage banking tools (credit bureaus, investor website, etc.) We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

Division: Retail Banking Department: Various - Branch Network Reports to: Branch Manager Status: Non-Exempt Grade: 6 Salary Range: $19.00 - $31.86 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Springfield, MA - 220 Westfield St Purpose/Objective: Identify customer needs to make needs-based sales and build customer loyalty. Consistently strives to satisfy customers by providing memorable customer experiences and digital engagement. Supervise all Customer Service Associate (CSA) and Universal Banker positions to ensure the efficient and effective operation of the Customer Service line. Duties may include assigning workflow, training CSAs, monitoring customer experience, and ensuring programs are in conformance with established procedures. Coach CSA and UB to relationship building opportunities, including new deposit accounts for customers. Key Accountabilities: * Client Service (Teller) Line Supervision and Operations - 40% * Coordinates CSA and UB activities, manages scheduling, and assigns duties. * Responsible for daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments. * Monitors and maintains branch cash levels and prepares related reports. * Works with CSAs to resolve more complex transactions, correct errors, and in assist with difficult client requests. * Provides significant input for the preparation of CSA's performance review. * Resolves routine and complex personnel problems; provides input to Branch Officer on performance management issues and/or disciplinary actions. * Responsible for oversight and timely completion of all CSAs new hire training, as well ongoing compliance training. * Oversees the execution of daily banking procedures as related to the CSA line and ATM. * Responsible for oversight of the teller line audit process. Ensures compliance of teller line with all related banking regulations, procedures, reporting, and record- keeping. * Assists Financial Center Manager and/or Assistant Financial Center Manager with the coaching and development of staff. * Responds to off-hours branch alarm and ATM calls as required. * Teller (Customer Service Line) Duties - 30% * Executes an extensive variety of client transactions in accordance with Bank policy and procedures. * Maintains working knowledge of all products offered by the Bank and corresponding policies and procedures. Maintains working knowledge of all banking regulations. * Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer with a high degree of accuracy. * Acts as significant deterrent of loss to Bank via robbery and fraud by following procedures and regulations and knowing the client. * Client Service and Relationship Development - 30% * Build and expand client relationships using relationship building tools. * Participate in outbound calling to identify sales and service opportunities. * Handles complex client issues while executing excellent client service principles. * Navigates clients through digital services such as online and mobile banking. * Demonstrates excellent telephone etiquette, communication abilities, and client service skills to promote positive image for Bank. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business. Promotes and maintains excellent level of client service from all CSAs. * Maintains cooperative and productive work atmosphere. Explains Bank policy and procedures to clients. * Responsible for cross-selling and referral goals for bank (such as lending solutions) and non-traditional bank products (e.g. insurance & investments). * Establishes new services, such as debit cards, electronic services, and deposit accounts for clients. * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act, if applicable (by exception only based on business need). Available to work Saturday hours and travel to nearby offices as required. Percentage of time spent on each area of key accountabilities will vary from branch to branch. Prerequisites: * Must have more than 1 year (CSA) Teller experience. * Must meet minimum required balancing requirements for CSA. * Must possess supervisory skills - Financial Center Manager will be required to provide specific examples where employee contributed in areas of staff supervision and training. Financial Center Manager must provide written recommendation explaining details and setting specific examples of the employee's abilities and experience with supervision, training, and operational skills. Education: * High school diploma or equivalent * Banking courses Experience: * More than 1 year Teller experience * Customer service experience * Supervisory experience * Demonstrated ability to work well with co-workers and provide direction and support * Supervisory Skills Skills & Knowledge: * Demonstrated superior customer service skills * Strong communication skills * Solid computer skills * Strong interpersonal skills * Can work in flexible ("cross-trained") environment We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

Division: Retail Banking Department: Various - Branch Network Reports to: Regional Manager Status: Exempt/Officer Grade: 10 Salary Range: $65,000 - $90,000 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: 2 Harvard Street, Brookline, MA Purpose/Objective: Leverage your leadership and communication skills to grow the Bank through our products and services and maintain operational excellence while ensuring an exceptional client experience as the leader of your financial center. Key Accountabilities: * Develops Business: educates clients on products/services and advises appropriately based on needs, capitalizes on cross-selling opportunities. Promotes business development by contacting and calling on existing or potential clients to solicit business and promote products/services. Provides leadership and coaching to all team members in order to achieve quarterly branch goals via team meetings, in-branch campaigns and teller referrals. Refers business to other departments through the Company's SalesForce referral system. Represents Bank in appropriate community organizations and lives the company's corporate social responsibility values. Attends Chamber and outside events as a Bank representative for networking opportunity. Is an active and supportive member of all internal committees, programs, and initiatives. 40% * Manages Financial Center Sales & Operations: stays abreast of new products/services/promotions. Educates and trains staff, maintains awareness of Federal/state banking regulations. Ensures team executes Financial Center Consistency standards and provides an exceptional client experience. Excel at client service skills at all times to promote a positive brand image for Bank through face to-face communication and telephone etiquette. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business. Promotes process improvement and expense control initiatives. Ensures proper appearance of branch, maintenance of equipment, appropriate inventory/supply levels. Ensures branch/staff conformity and adherence to compliance, security and operations policies and procedures to ensure operational excellence. 25% * Performs Supervisory Duties: coaching, performance management and people development, salary adjustments, transfers, resolves personnel problems, advises, and counsels subordinates, delegates workload, conducts team meetings. Ensures staff is highly skilled, cross-trained as needed, and motivated to meet financial center goals and objectives. 20% * Serves as part of Loan Origination Process: answers client inquiries, collects information, processes loan applications (i.e. Consumer, Mortgages (referred), Home Equity, & Small Business Loans), performs loan closings where applicable. 10% * Responds to Routine Legal Issues: Powers of Attorney, estates, trusts. 5% * Lives Berkshire Bank's Be FIRST values and is a champion of corporate social responsibility and ethical standards. Utilizes client service skills to determine and meet client needs and performs more complex or unusual client operations. * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. Available to work Saturday hours and travel to nearby offices as required. Financial Center Manager or AVP, Financial Center Manager level is designated based on a combination of many factors, as well as individual branch needs and individual manager performance and capabilities. Quantitative Factors: * Deposit Size * Staff Size * Transaction Volume and Complexity * Customer/Business Development * Staff Development & Performance Management * Staff Retention Evaluated Factors: * Financial Center Efficiency * Financial Center Audit Results * Customer Experience Rating * Overall Financial Center Performance * Manager's Overall Performance Education: * Associate's Degree preferred or equivalent work experience Experience: * 5 years of experience in branch banking * Supervisory experience Skills & Knowledge: * Customer service/sales skills * Problem solving ability * Strong communication skills * Ability to handle multiple tasks * Technically proficient in operations & procedures We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

Division: Retail Banking Department: Various - Branch Network Reports to: Financial Center Manager Status: Non-Exempt Grade: 5 Pay Range: $18.00 - $29.50 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Boston, MA - 61 Brookline Ave Purpose/Objective: Identify customer needs to make needs-based sales and build customer loyalty. Consistently strives to satisfy customers by providing memorable customer experiences and champions digital engagement. Performs general operational duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as Bank's main point of customer contact; maintains working knowledge of established policies and operating procedures. Key Accountabilities: * Customer Service - 50% * Creates an exceptional client experience by demonstrating Berkshire Bank's "BeFIRST" values displaying energy and spirit to create a positive and collaborative work environment. * Excel at client service skills at all times to promote a positive brand image for Bank through face to-face communication and telephone etiquette. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business. * Establishes, develops, and retains relationships with existing and potential clients by offering and selling products and services to meet the client's needs * Demonstrates excellent client service skills, telephone etiquette and communication (verbal/written), abilities at all times to promote positive image for the Bank and build client loyalty. * Explains Bank policy and procedures to clients and resolves routine service concerns. * Is adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Planner and Salesforce. * Works with clients to refer partnership solutions such as Wealth, Insurance, Cash Management and Mortgage. * Is proficient in the digital banking space and can assist clients with adoption. * Client Service Line Duties - 50% * Executes an extensive variety of client transactions accurately and efficiently to build client relationships and trust in accordance with established Bank regulations, policies, and procedures. * Maintains working knowledge of all products offered by the Bank and corresponding regulations, policies, and procedures. * Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer daily within the prescribed balancing guidelines. * Acts as significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the client. * Assists in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments. * Provides back up to Financial Center Manager, Assistant Financial Center Manager, and Financial Center Supervisor as needed and facilitates and participates in branch staff meetings. * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act, if applicable (by exception only based on business need). Available to work Saturday hours and travel to nearby offices as required. Percentage of time spent on each area of key accountabilities will vary from branch to branch. Education: * High school diploma or equivalent * Banking courses a plus Experience: * Proven experience in a goal-oriented sales or customer service environment * Cash handling experience preferred * Sales experience preferred Skills & Knowledge: * Superior customer service skills * Strong communication (verbal/written) skills, with ability to conduct face-to-face interaction * Ability to identify customer needs and make appropriate sales * Basic computer skills * Interpersonal skills We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

Division: Corporate Strategy Department: Enterprise PMO Reports to: FVP, Enterprise Strategic Project Management Status: Exempt/Officer Grade: 10 Salary Range: $55,588 - $118,103 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Hybrid within MA, CT, RI Purpose/Objective: The Strategic Project Manager is a key role within the Strategic Projects Management Office responsible for delivering complex and strategic projects on time, on budget, and that the original business value is realized. This role requires a project management professional with an understanding of Banking Operations and IT. The Strategic Project Manager will provide overall direction and project leadership by defining the scope, setting critical successful factors, assigning necessary resources, assessing, and controlling risk, communicating with stakeholders, executing against an agreed plan, delivering the technology, product, or service, and assessing the success of the project overall. Key Accountabilities: * Function as a strategic partner to senior stakeholders to advance business topics pertaining to strategy. * Support strategic initiative development from ideation through implementation pertaining to key strategic initiatives, including project management responsibilities, as needed. * Facilitate the definition of project missions, goals, tasks, and resource requirements for strategic projects. * Participate in the management of the strategic project portfolio, ensuring on-time, to-budget, and to-specification delivery of prioritized IT initiatives aligned with business priorities. * Build and maintain strong relationships with business representatives and stakeholders. Understand who the client is and what their needs are. Provide realistic expectations and help establish specific customer satisfaction standards and actively monitor client satisfaction. * Enhance project management knowledge, skills, tools and techniques, including scope definition, requirements capture, plan development, risk management, effective communication, decision making, and problem solving. * Understand Corporate and Department goals and translate into effective enterprise initiatives, services and capabilities. * Establish robust performance measurement frameworks including key performance indicators, milestones, and any other relevant metrics. Monitor project progress and performance, identifying issues, and opportunities for improvement. * Prepare executive and board level presentations and project status reports to executive leadership providing recommendations for course corrections as needed. * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Education: * Minimum Bachelor's degree or equivalent work experience required * MBA or PMI-PMP preferred Experience: * 8 years' experience managing complex strategic projects or initiatives across the banking or consulting industry * Demonstrated experience and understanding of the project lifecycle, defining, planning, controlling, monitoring executing, and familiarity with established project management tools and techniques * Strong experience working with waterfall and agile methodologies * Experience working with third party vendors / implementation providers and navigating through SOW in partnership with Procurement, Legal, and Third-Party Risk Management * Ability to present complex data analysis in a simplified manner to drive action and results Skills & Knowledge: * Process-oriented; analytical, quality-oriented thought process and execution * Excellent written, communications and presentation skills * Ability to create business cases with supporting analysis and prepare board and executive level presentations * Knowledge in analyzing and creating Business Requirements, Project Plans, Project Schedules, and associated project materials * Hands-on experience with tools relating to project management and portfolio reporting (Microsoft Project, collaboration software, etc.) * ServiceNow knowledge a plus * Project Server, Excel, PowerPoint skills required * Ability to work cooperatively and effectively with all levels of staff * Agile and amenable to change and shifting priorities * Works well under tight timelines without sacrificing quality of work We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.

Division: Retail Banking Department: Various - Branch Network Reports to: Branch Manager Status: Non-Exempt Grade: 4 Salary Range: $17.00 - $26.55 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Westfield, MA - 31 Court St Purpose/Objective: Cultivate relationships with customers and promote the Bank's products and services by having conversations and referring to bankers. Recommend opportunities with our digital suite to help customers bank more conveniently. Performs a wide variety of customer service operations and general operational duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as the Bank's main point of client contact; maintains working knowledge of established policies and operating procedures. Makes customer referrals in defined areas. Key Accountabilities: * Client Service - 50% * Handles complex client issues while executing excellent customer service principles. * Excel at client service skills at all times to promote a positive brand image for Bank through face- to-face communication and telephone etiquette. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business. * Explains Bank policy and procedures to customers. * Assists clients with digital engagement and satisfaction. * Cross-sells and refers non-traditional Bank products e.g., insurance & investments to meet established goals. * Participate in outbound calling campaigns * Transaction Duties - 50% * Identify opportunities when processing transactions to meet clients' needs and refer opportunities to bankers * Executes an extensive variety of customer transactions in accordance with Bank policy and procedures. * Maintains working knowledge of all products offered by the Bank and corresponding policies and procedures. * Maintains working knowledge of all banking regulations. * Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer daily within the prescribed balancing guidelines. * Acts as significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the customer. * Assists in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments. May assist with branch capture of transaction work and cash letter reports as needed. * Provides back up and support to Branch Supervisor tasks as needed. * Available to work Saturday hours and travel to nearby offices as required. * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Education: * High school diploma or equivalent Experience: * Prior transaction or teller experience preferred * Prior customer service experience preferred * Cash handling experience Skills & Knowledge: * Customer service skills * Communication skills * Basic computer skills * Interpersonal skills We endeavor to make this site accessible to any and all users. Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at ********************.