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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Boston, MA | $36,239 | $17.42 |
| 2 | San Ramon, CA | $35,603 | $17.12 |
| 3 | Seattle, WA | $35,453 | $17.04 |
| 4 | New York, NY | $34,216 | $16.45 |
| 5 | Stevens Point, WI | $33,373 | $16.04 |
| 6 | Chicago, IL | $32,406 | $15.58 |
| 7 | Houston, TX | $29,035 | $13.96 |
| 8 | Plymouth Meeting, PA | $28,361 | $13.64 |
| 9 | Atlanta, GA | $25,285 | $12.16 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $109,348 | $53 | - |
| 2 | Customer Service Senior Associate | $74,648 | $36 | - |
| 3 | Customs Consultant | $72,945 | $35 | - |
| 4 | Customer Care Consultant | $70,313 | $34 | - |
| 5 | Customer Service Executive | $69,583 | $33 | - |
| 6 | Customer Retention Representative | $61,893 | $30 | - |
| 7 | Service Specialist | $61,527 | $30 | - |
| 8 | Customer Service Representative Supervisor | $59,830 | $29 | - |
| 9 | Account Executive/Customer Service | $58,491 | $28 | - |
| 10 | Lead Agent | $57,617 | $28 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Capital Blue Cross | $35,422 | $17 | - |
| 2 | Miller First Insurance | $34,300 | $16 | - |
| 3 | Allied Solutions | $34,180 | $16 | 3 |
| 4 | Delta Dental of New Jersey and Connecticut | $34,040 | $16 | - |
| 5 | Blue Cross & Blue Shield of Mississippi | $33,934 | $16 | - |
| 6 | Trip Mate | $33,907 | $16 | - |
| 7 | MedBen | $33,893 | $16 | - |
| 8 | Blue Cross and Blue Shield of Kansas | $33,695 | $16 | 1 |
| 9 | Davis Vision | $33,396 | $16 | - |
| 10 | VSP Vision Care | $33,237 | $16 | - |
| 11 | DentaQuest | $32,889 | $16 | 1 |
| 12 | Humana Insurance Company | $32,881 | $16 | - |
| 13 | Automated Benefit Services, Inc. | $32,717 | $16 | - |
| 14 | Generali Travel | $32,692 | $16 | - |
| 15 | Regence BlueCross BlueShield of Oregon | $32,272 | $16 | - |
| 16 | Asurion | $31,844 | $15 | 1 |
| 17 | IAnet | $31,386 | $15 | - |
| 18 | BenefitVision | $31,345 | $15 | - |
| 19 | Florida KidCare | $30,828 | $15 | - |
| 20 | Rio National Insurance Services | $29,931 | $14 | - |