Service Representative jobs at Bertelsmann

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. This is a remote position, but candidates must be within driving distance of the Frederick, MD Support Center, for meetings as needed. Handling incoming calls from individual customers, retail stores, and affiliates with questions concerning accounts. In addition, agents will assist with web purchases and sales to our customers. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Superstar candidates will be able to: Thoroughly understand and be able to navigate Microsoft programs. Handle incoming calls from customers, affiliates and retail stores for questions on rental accounts, tuition, payoff quotes, rental credit, and any problems related to rental accounts. Triage calls to determine where to direct the caller if the call is not a call center issue. Work scheduled shifts as required to meet call center needs. Participate in overtime as warranted. Maintain a friendly, professional, welcoming attitude toward the caller -- always remembering we are MAC ambassadors Read, study and become totally familiar with any training and promotional materials. Provide timely problem resolution for customers through research and/or assistance tickets requiring assistance from other supporting offices. Practice and present suggestive selling to customers on every eligible call to promote sales and services. About Music & Arts Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day. Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations. To join our band you'll need the following experience: High school diploma or GED required. Minimum two years' experience working in an office environment required. Call Center or multi-phone line experience Standout applicants will demonstrate: Superior analytical skills geared towards identifying exceptions, errors and systemic failure. Superior attention to detail and follow through. Proficiency required in Microsoft Outlook and Word. Intermediate understanding of Excel. Mathematical aptitude required. Superior written and verbal communication skills. Excellent phone and customer service skills. Superior organizational skills. Superior deductive reasoning and analytical skills. Vigilant with regard to the early recognition of system problems. Thorough testing and troubleshooting skills. Reliable attendance is required. Willingness to work seasonal overtime as required. Excellent time management and multi-tasking skills. Ability to maintain standards of conduct expected in a professional environment Ability to self-direct and consistently work in an independent environment when working remotely. Why Music & Arts? Here's just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Music & Arts offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. Pay Rate: $16.50/hr plus commission depending on location, background and experience. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐************ ext. 2862 or by sending an email to ***************************

Join Us in Fostering the Power of Music Education Nationwide! At Music & Arts, we are on a mission to transform lives through the power of music. Our dedication to music education is at the heart of everything we do, empowering educators to inspire the next generation of musicians. Through our flagship program, Be Part of the Music™, we equip educators with invaluable resources, completely free of charge, to elevate student engagement and retention in music. Come join the #1 School Services team in the nation as we continue to make a profound impact! Empower Music Educators from Day One As a Relationship Manager for Music & Arts, you'll play a pivotal role in nurturing, expanding, and forging new relationships with educators, administrators, and key influencers within your territory. Your goal? Cultivate a robust network of connections that champions music education at every level. Your influence will be immediate and enduring, as you deliver exceptional service and tailored solutions to meet educators' rental, repair, and product needs. What You'll Do Forge meaningful relationships with educators, administrators, and key influencers within your territory, anticipating their needs and providing unparalleled customer service to elevate their experience. Identify growth opportunities and develop strategic plans to expand our presence and deepen our relationships with educators, driving sales and fostering trust. Engage regularly with educators through both in-person and virtual meetings, staying attuned to their evolving needs while also participating in educator conferences and other relevant events. Execute daily and long-term tasks across your portfolio to sustain and boost sales, offering valuable insights to enhance both B2B and B2B2C experiences. Champion our Be Part of the Music initiative, raising awareness and facilitating access to its extensive educational resources. Collaborate with educators to devise strategies that enhance student participation and retention in music programs, enriching their overall educational journey. Provide dedicated support through recruitment, demonstrations, testing and fittings, and rental events, ensuring educators have the tools and assistance required to cultivate thriving music programs. Additional duties as assigned. About Music & Arts Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day. Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations. Why Join Us: Meaningful Mission: Make a tangible difference by contributing to a mission that celebrates the transformative power of music education. Endless Opportunities: Explore a dynamic and supportive work environment where your contributions are valued and recognized, with ample opportunities for growth and development. Passionate Community: Join a passionate community of music enthusiasts dedicated to making a positive impact in the lives of students and educators alike. Company Perks: Quick Reference Benefits include Dental, Vision, Medical, and Mental Health Services. Meaningful assistance programs like professional development and 401k with employer contribution. Paid time off includes sick and vacation time. Employee gear discounts and Gig Leave. Company vehicle Making a difference through volunteer community and charitable events. To Serve Our Educators and Join Our Team Minimum Requirements: Bachelor's degree in Music Education, Music Performance, Music Business, or Jazz Studies, or related discipline or equivalent experience Demonstrated knowledge of Band and/or Orchestral instruments, with previous experience being advantageous. Exceptional communication, presentation, and interpersonal skills, coupled with a genuine passion for music education. Proficiency in Microsoft Office suite, particularly Excel. Ability to travel, possessing a valid state driver's license and automotive insurance. Capable of lifting and/or moving up to 50 pounds. Flexibility in scheduling, including availability for evening work. What Really Excites Us Preferred Requirements: Previous experience working with educators and/or within the music industry. Fluency in Spanish, enabling effective communication with Spanish-speaking individuals. Ready to Make a Difference? If you're passionate about music education and eager to embark on a fulfilling journey where your impact can be felt, we invite you to join us at Music & Arts. Apply now and become a part of a team that is shaping the future of music education! Why Music & Arts? Here's just some of the rewards: Pay Rate: $40,000 - $55,000 annually plus commission depending on location, background, and experience. This position also includes a company vehicle. For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Music & Arts offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations. Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐************ ext. 2862 or by sending an email to ***************************.

Join Us in Fostering the Power of Music Education Nationwide! At Music & Arts, we are on a mission to transform lives through the power of music. Our dedication to music education is at the heart of everything we do, empowering educators to inspire the next generation of musicians. Through our flagship program, Be Part of the Music™, we equip educators with invaluable resources, completely free of charge, to elevate student engagement and retention in music. Come join the #1 School Services team in the nation as we continue to make a profound impact! Empower Music Educators from Day One As a Relationship Manager for Music & Arts, you'll play a pivotal role in nurturing, expanding, and forging new relationships with educators, administrators, and key influencers within your territory. Your goal? Cultivate a robust network of connections that champions music education at every level. Your influence will be immediate and enduring, as you deliver exceptional service and tailored solutions to meet educators' rental, repair, and product needs. What You'll Do Forge meaningful relationships with educators, administrators, and key influencers within your territory, anticipating their needs and providing unparalleled customer service to elevate their experience. Identify growth opportunities and develop strategic plans to expand our presence and deepen our relationships with educators, driving sales and fostering trust. Engage regularly with educators through both in-person and virtual meetings, staying attuned to their evolving needs while also participating in educator conferences and other relevant events. Execute daily and long-term tasks across your portfolio to sustain and boost sales, offering valuable insights to enhance both B2B and B2B2C experiences. Champion our Be Part of the Music initiative, raising awareness and facilitating access to its extensive educational resources. Collaborate with educators to devise strategies that enhance student participation and retention in music programs, enriching their overall educational journey. Provide dedicated support through recruitment, demonstrations, testing and fittings, and rental events, ensuring educators have the tools and assistance required to cultivate thriving music programs. Additional duties as assigned. About Music & Arts Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day. Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations. Why Join Us: Meaningful Mission: Make a tangible difference by contributing to a mission that celebrates the transformative power of music education. Endless Opportunities: Explore a dynamic and supportive work environment where your contributions are valued and recognized, with ample opportunities for growth and development. Passionate Community: Join a passionate community of music enthusiasts dedicated to making a positive impact in the lives of students and educators alike. Company Perks: Quick Reference Benefits include Dental, Vision, Medical, and Mental Health Services. Meaningful assistance programs like professional development and 401k with employer contribution. Paid time off includes sick and vacation time. Employee gear discounts and Gig Leave. Company vehicle Making a difference through volunteer community and charitable events. To Serve Our Educators and Join Our Team Minimum Requirements: Bachelor's degree in Music Education, Music Performance, Music Business, or Jazz Studies, or related discipline or equivalent experience Demonstrated knowledge of Band and/or Orchestral instruments, with previous experience being advantageous. Exceptional communication, presentation, and interpersonal skills, coupled with a genuine passion for music education. Proficiency in Microsoft Office suite, particularly Excel. Ability to travel, possessing a valid state driver's license and automotive insurance. Capable of lifting and/or moving up to 50 pounds. Flexibility in scheduling, including availability for evening work. What Really Excites Us Preferred Requirements: Previous experience working with educators and/or within the music industry. Fluency in Spanish, enabling effective communication with Spanish-speaking individuals. Ready to Make a Difference? If you're passionate about music education and eager to embark on a fulfilling journey where your impact can be felt, we invite you to join us at Music & Arts. Apply now and become a part of a team that is shaping the future of music education! Why Music & Arts? Here's just some of the rewards: Pay Rate: $40,000 - $55,000 annually plus commission depending on location, background, and experience. This position also includes a company vehicle. For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Music & Arts offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations. Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐************ ext. 2862 or by sending an email to ***************************.

We will be holding bi-weekly training classes through the week of December 22nd, so apply today to start the process, and you can potentially be a part of our exceptional team in as soon as a week. What we do: * Work in a virtual blended outbound/inbound call center environment where you will talk about topics that matter and raise funds for great organizations such as St. Jude Children's Research Hospital, March of Dimes, American Center for Law and Justice, and many more . * Our positions all require sales, whether it be selling memberships, products, or services. We offer: * Full-Time Night shift set schedules that enable you to take time off for the things that are important to you. * Part-Time Night shift schedules are offered on a limited basis. * Monday-Friday Night shift schedule to start. A weekend day will be required, and when that will begin, will be determined by the program you select when signing up for a training class. * Virtual Paid Training * Rewards & Recognition Programs * Weekly Pay & Bonus potential with access to your pay at anytime! * Benefits available for Full-time employees including Medical, Dental, Vision, and 401k Other Requirements: * Computer skills such as the ability to copy and paste, toggle between browsers, and do basic troubleshooting. * A willingness to learn, as we believe in owning your own success. * A Home office, or dedicated quiet place to work, that is free from noise and distractions. * Identity Verification. On the first day of training, you will be required to bring a current, valid photo ID with you to complete this process. * Passing Background Check. If your background check is not back by the time we are ready for phone time there may be a disruption in your training. * Exceptional conversational skills and the ability to multi-task. InfoCision. Work Happy. Live Happy. Salary: $12.50 per hour Work Location: Remote Hardware/Software Requirements: Equipment is NOT provided and a Technology Check is Required as part of the Recruitment process Windows PC/Laptop: * Minimum 14" monitor/screen. Dual monitors are recommended, but not required. * Windows 11 ONLY * At least 8GB of RAM (Must have at least 6GB usable RAM) * Intel or AMD Processor * Google Chrome (Current Version). Firefox, Internet Explorer, and Microsoft Edge are not compatible. * Windows Defender antivirus and Firewall must be turned ON. All other antivirus applications must be uninstalled as they are not compatible (McAfee, Norton, Avast, etc) * Ping per InfoCision client for Windows PC's must not exceed 80ms max round trip. Internet: * United States based High-speed internet only. No cloud-based internet, VPN's, satellite, cellular services, or hotspots are accepted (T-Mobile, Starlink, etc) * Minimum of 50 Mbps download speed and 10 Mbps upload speed. * ISP must be Stable and located within the United States and its territories. * We require a hard-wired connection, using an Ethernet cable or LAN cable, to your router/modem. We recommend a Cat5 (Category) Ethernet cord or higher. Telephone: * A cell phone (preferred) or landline is required as that is how you will receive your "Pin call", or multi-factor authentication call, that is required to access our corporate network. The calls you make/take will not come through your phone. Miscellaneous: * Web cam * External speakers or sound on your computer * External Wired Mouse * USB Wired Headset (wireless headsets are NOT compatible). The headset must have a Single USB connection without a 3.5 mm (headphone jack) connection. Below are examples of what works and what does not. *

We will be holding bi-weekly training classes through the week of December 22nd, so apply today to start the process, and you can potentially be a part of our exceptional team in as soon as a week. What we do: * Work in a virtual blended outbound/inbound call center environment where you will talk about topics that matter and raise funds for great organizations such as St. Jude Children's Research Hospital, March of Dimes, American Center for Law and Justice, and many more . * Our positions all require sales, whether it be selling memberships, products, or services. We offer: * Full-Time Night shift set schedules that enable you to take time off for the things that are important to you. * Part-Time Night shift schedules are offered on a limited basis. * Monday-Friday Night shift schedule to start. A weekend day will be required, and when that will begin, will be determined by the program you select when signing up for a training class. * Virtual Paid Training * Rewards & Recognition Programs * Weekly Pay & Bonus potential with access to your pay at anytime! * Benefits available for Full-time employees including Medical, Dental, Vision, and 401k Other Requirements: * Computer skills such as the ability to copy and paste, toggle between browsers, and do basic troubleshooting. * A willingness to learn, as we believe in owning your own success. * A Home office, or dedicated quiet place to work, that is free from noise and distractions. * Identity Verification. On the first day of training, you will be required to bring a current, valid photo ID with you to complete this process. * Passing Background Check. If your background check is not back by the time we are ready for phone time there may be a disruption in your training. * Exceptional conversational skills and the ability to multi-task. InfoCision. Work Happy. Live Happy. Salary: $10.00 per hour Work Location: Remote Hardware/Software Requirements: Equipment is NOT provided and a Technology Check is Required as part of the Recruitment process Windows PC/Laptop: * Minimum 14" monitor/screen. Dual monitors are recommended, but not required. * Windows 11 ONLY * At least 8GB of RAM (Must have at least 6GB usable RAM) * Intel or AMD Processor * Google Chrome (Current Version). Firefox, Internet Explorer, and Microsoft Edge are not compatible. * Windows Defender antivirus and Firewall must be turned ON. All other antivirus applications must be uninstalled as they are not compatible (McAfee, Norton, Avast, etc) * Ping per InfoCision client for Windows PC's must not exceed 80ms max round trip. Internet: * United States based High-speed internet only. No cloud-based internet, VPN's, satellite, cellular services, or hotspots are accepted (T-Mobile, Starlink, etc) * Minimum of 50 Mbps download speed and 10 Mbps upload speed. * ISP must be Stable and located within the United States and its territories. * We require a hard-wired connection, using an Ethernet cable or LAN cable, to your router/modem. We recommend a Cat5 (Category) Ethernet cord or higher. Telephone: * A cell phone (preferred) or landline is required as that is how you will receive your "Pin call", or multi-factor authentication call, that is required to access our corporate network. The calls you make/take will not come through your phone. Miscellaneous: * Web cam * External speakers or sound on your computer * External Wired Mouse * USB Wired Headset (wireless headsets are NOT compatible). The headset must have a Single USB connection without a 3.5 mm (headphone jack) connection. * Below are examples of what works and what does not. *

Location Note: This is a hybrid or remote role. Work hours are Monday-Friday, 10:30am-7:00pm EST. Open to candidates in the following US states: Massachusetts, New York, Michigan, Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Washington. The Purpose of Your Role: We are seeking an outgoing, highly motivated individual to join our company as part of our Service Center team. This individual will work in a team-oriented environment while acting as the point of contact for our clients' participant inquiries relating to employee benefits, including 401(k), Flexible Spending Account and COBRA Plans. The ideal candidate will be committed to providing superior customer service while being self-motivated to learn industry material to grow within Sentinel. What you'll bring to Sentinel: Customer-centric attitude and commitment to doing what is right for our participants Positive and fun perspective to your daily interactions Team player and continuous learner - you share your knowledge with your team and our participants and are always looking to further your own knowledge Ability to both provide and accept feedback and apply that feedback to better your work process. Openness to new learning opportunities and desire to grow within the company Quick learner, able to multitask, comfortable working in multiple applications What you'll be responsible for: Respond to our clients via telephone and electronic inquiry tools for multiple lines of business. Use problem solving skills to assist participants with their requests. This will entail applying knowledge of the industry, our systems and processes, and all other available resources to provide complete and accurate solutions to our participants. Act as the face of Sentinel to our participants, knowing that each interaction you have is an opportunity to demonstrate our superior level of quality service. Serve as a liaison between participants and various internal departments by building relationships About you: We are looking for innovative thinkers to drive our business forward-someone with an entrepreneurial spirit, customer focus, drive, determination, and the strength of character to challenge the status quo. The financial services industry is forever changing and we are looking for someone who is flexible and willing to embrace change. Preferred qualifications: Participant facing customer service experience A sincere interest in working within/ learning about the financial service industry A passion for customer service Team-oriented attitude and ability to work well with others towards common goals Nice to haves: Experience in benefits administration, human resources, investment services, and/or other related fields is preferred A Bachelor's degree is preferred but not required What you'll be part of: Joining our company means becoming part of something special. We're driven by a mission to excel in our industry and within our team, supported by people who truly care about our organization. Sentinel was recently recognized by The Boston Globe as a Top Place to Work in 2020 and 2023. In 2021, 2022, 2023 and 2024, Sentinel earned a Top Workplace USA Award from Energage. At Sentinel, we welcome people from diverse experiences, backgrounds, and perspectives - and we wouldn't have it any other way. So even if you don't meet every single requirement, please consider applying if you like what you see. Our priority is to find talented individuals who enrich our team culture, contribute with enthusiasm, and are passionate about what they do. Sentinel is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know. Some of our Benefits: PTO (vacation, sick, personal time bank) FTO (Flexible time off for vacation, sick, and personal time) after 2 years of service 12 Paid Holidays (10 stated and 2 floating holidays) 2 Community Volunteer Days 5 Summer Half Days Medical, Dental, Vision Life Insurance LTD & STD Retirement Plan with 4% Employer Match Parental Leave See What We Stand For: **************************************************** Who we are: Sentinel Group proudly serves nearly 5,000 clients throughout the U.S. For 35+ years, we've remained devoted to positively impacting the lives of our people, our clients and our communities. With a 9-year average associate tenure among our 265 professionals, our team's commitment to excellent service has positioned Sentinel as the only provider who makes benefits EASY: easy for your people; easy for your business; and easy for you. Our ultimate goal is to help companies and their employees prepare for their future health, wealth and retirement needs. Whether it's through retirement plans, group health insurance, reimbursement accounts or financial planning, we engineer simple solutions and continuously strive to make them better. Our in-house experts - and their commitment to excellence - define who we are. Sentinel is also one of the largest employee benefits firms in Massachusetts (Boston Business Journal) and was named a 2022 Retirement Plan Adviser of the Year in the Mentorship category (PLANADVISER Magazine).

We are seeking a customer-focused and detail-oriented Benefits/Application Services Representative to join our team. In this role, you will assist employees, retirees, and participants with benefit-related inquiries and the completion of benefits forms and applications. You will ensure accurate processing of benefit elections, changes, and documentation while maintaining compliance with company policies and regulatory requirements. The ideal candidate will have prior experience working with benefits forms and providing clear, professional support to participants. This is a 4.5 month contract to hire, benefits eligible after 90 days and hybrid flexibility potential after 6 months.Responsibilities: Serve as the primary point of contact for employees and participants regarding benefits forms, applications, and enrollment processes. Assist participants with completing, submitting, and updating benefits forms, including health, dental, vision, retirement, and other plan documents. Review benefits forms for accuracy, completeness, and compliance with policies and regulations. Enter, update, and maintain benefit information in HRIS or benefits administration systems. Provide clear explanations of benefits policies, procedures, and eligibility requirements. Respond to participant questions via phone, email, and in-person in a timely and professional manner. Coordinate with HR, benefits administrators, and insurance carriers to resolve discrepancies and ensure proper processing. Generate and distribute benefit-related correspondence, reports, and documentation. Assist with annual enrollment, open enrollment, and special benefits projects. Maintain strict confidentiality of all participant information. $20 - $30 an hour

We are seeking a friendly, customer-focused Call Center Representative to handle inbound and/or outbound customer calls with professionalism and efficiency. The ideal candidate will be able to communicate effectively, resolve customer issues, and maintain a positive customer experience in a fast-paced environment. This is a 4.5 month contract to hire, eligible for hybrid flexibility after 6 months.Responsibilities: Answer incoming customer calls and respond to inquiries regarding products, services, or billing. Make outbound calls to follow up on customer inquiries, conduct surveys, or support sales initiatives. Resolve customer concerns efficiently and accurately, escalating complex issues to the appropriate department when necessary. Maintain up-to-date knowledge of products, services, policies, and procedures. Document all interactions accurately in the CRM or call center software. Meet or exceed individual and team performance metrics (e.g., call handling time, customer satisfaction). Adhere to call scripts, quality standards, and company policies. Collaborate with team members and other departments to ensure a seamless customer experience. $22 - $28 an hour

We are seeking a Call Center Representative to join our customer service team. In this role, you will be the first point of contact for customers, providing exceptional service and support via phone, email, or chat. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to resolve customer issues efficiently and professionally. This role is fully onsite in Rockville MD for the 1st 6 months. Hybrid flexibility after the initial 6 month period This role is a contract to hire with the salary being $24-28/hr Responsibilities: Answer inbound calls and respond to customer inquiries in a timely, courteous, and professional manner Resolve product or service problems by clarifying the customer's complaint, determining the cause, and identifying the best solution Provide accurate, valid, and complete information using internal systems and resources Document customer interactions, issues, and resolutions in the CRM system Escalate complex issues to the appropriate department or supervisor when necessary Follow communication procedures, guidelines, and policies Meet personal and team performance targets such as call handling time, quality assurance, and customer satisfaction Requirements: 1+ year of experience in a call center environment Strong verbal and written communication skills Ability to multi-task, prioritize, and manage time effectively Associates Degree or Bachelors Degree highly preferred $24 - $28 an hour

We are seeking a friendly, customer-focused Call Center Representative to handle inbound and/or outbound customer calls with professionalism and efficiency. The ideal candidate will be able to communicate effectively, resolve customer issues, and maintain a positive customer experience in a fast-paced environment. This is a contract until March 2026.Responsiibilities: Answer incoming customer calls and respond to inquiries regarding products, services, or billing. Make outbound calls to follow up on customer inquiries, conduct surveys, or support sales initiatives. Resolve customer concerns efficiently and accurately, escalating complex issues to the appropriate department when necessary. Maintain up-to-date knowledge of products, services, policies, and procedures. Document all interactions accurately in the CRM or call center software. Meet or exceed individual and team performance metrics (e.g., call handling time, customer satisfaction). Adhere to call scripts, quality standards, and company policies. Collaborate with team members and other departments to ensure a seamless customer experience. $24 - $28 an hour

Americas Test Kitchen (ATK) is seeking a customer-focused Product Manager, Content Engagement to help shape the future of how millions of home cooks engage with our digital content ecosystem, from recipes and video to equipment reviews and taste tests. In this role, youll collaborate across Digital Content, Design, Engineering, Marketing, and Data to build and optimize engaging, intuitive, and inspiring content experiences across our web and mobile platforms. Youll bring together creativity, data, and product rigor to make our trusted test kitchen content easier to discover, enjoy, and return to every day. Responsibilities * Lead the roadmap for how ATKs core content (recipes, reviews, taste tests, and videos) comes to life across our digital platforms. * Partner with design, engineering, and content strategy teams to create user experiences that deepen engagement, retention, and member satisfaction. * Translate audience insights, usage data, and business objectives into clear priorities and measurable outcomes that drive your team's success. * Drive discovery and experimentation, from concept validation and user research to prototype testing and iteration. * Write clear user stories and acceptance criteria; ensure work is well-scoped, feasible, and aligned to user and business goals. * Partner with analytics to define and monitor key metrics, and use data to inform iterative improvements. * Stay ahead of trends in digital media, storytelling, and video to identify new opportunities for innovation. * Work closely with other PMs to ensure a cohesive experience across the ATK ecosystem, including Search & Discovery, Classes, and Membership. * Communicate progress, learnings, and results with clarity to stakeholders across the organization. Skills Needed * Excellent communication and collaboration skills; able to partner with creative, technical, and business teams alike. * Strong analytical mindset and comfort using data to drive decisions, run experiments, and measure impact. * Solid understanding of user experience principles, content design, and interaction patterns for mobile and web. * Experience working with agile development teams, including backlog management, sprint planning, and iterative delivery. * Passion for crafting meaningful, consumer-facing content experiences that help users achieve their goals. * Ability to balance multiple workstreams and dependencies while staying focused on outcomes over output. * Comfort with ambiguity and making thoughtful trade-offs between user needs, business goals, and technical constraints. * Enthusiasm for food, storytelling, and learning, and a desire to make cooking more approachable, joyful, and rewarding for home cooks everywhere. Qualifications * 5+ years of product management experience, ideally with a focus on consumer-facing digital products. * Experience building or optimizing content-driven experiences in media, publishing, or entertainment. * Experience building for mobile apps, responsive web design, and CMS/content management workflows. * Proven success collaborating effectively with cross-functional partners (engineering, design, editorial, marketing, data). * Bachelors degree or equivalent practical experience. This position is located in our Boston, MA office in the Seaport district. It is the expectation that the person in this role will work a hybrid schedule of 3 days per week (Tuesday, Wednesday & Thursday) in the office and 2 days per week remotely. Salary Range: $110,000-$120,000 The range provided is based on what we reasonably expect to pay for this job as of the time of posting. The actual salary offered will be determined based on multiple factors, including but not limited to the candidates relevant experience, job-related knowledge, skills, geographical location, and other job-related factors permitted by law. Americas Test Kitchens Digital Product Management Team Our team is responsible for digital product development at Americas Test Kitchen. We want to understand our customers inside and out, and help them utilize our digital platform to become better cooks. We value working collaboratively, asking for help when needed, saying yes to trying new things, helping one another succeed, and prioritizing our members in everything we do. Success requires trust and risk-taking, so we practice and seek radical candor from our teammates (+ have a lot of fun together and eat well!). About Americas Test Kitchen The mission of Americas Test Kitchen (ATK) is to empower and inspire confidence, community, and creativity in the kitchen. Founded in 1992, the company is the leading multimedia cooking resource serving millions of fans with TV shows (Americas Test Kitchen, Cook's Country, and Americas Test Kitchen: The Next Generation), award-winning magazine (Cooks Illustrated) and limited-edition newsstand issues, cookbooks, a podcast (Proof), FAST channels, short-form video series, and the ATK Essential Membership for digital content. Based in a state-of-the-art 15,000-square-foot test kitchen in Bostons Seaport District, ATK has earned the trust of home cooks and culinary experts alike thanks to its one-of-a-kind processes and best-in-class techniques. Fifty full-time (admittedly very meticulous) test cooks, editors, and product testers spend their days tweaking every variable to find the very best recipes, equipment, ingredients, and techniques. Learn more at

America's Test Kitchen helps millions of home cooks create foolproof recipes with confidence. As Senior Manager, Analytics, you'll play a key role in understanding what makes our community tickfrom their first recipe search to becoming devoted long-term subscribers. Your insights will directly influence how we grow our digital subscription business and serve our passionate cooking community better. The person in this role will be an important contributor to the Research, Analytics & Data team and its mission to drive ATK's growth by providing data-driven insights and recommendations to the organization. The position will report to the Director of Research, Analytics & Data and be based in Boston, MA. You'll execute analytical projects and contribute to cross-functional initiatives while collaborating with stakeholders across a variety of functions. The ideal candidate will have experience with driving growth in a subscription-based business. Day-to-Day Fuel growth in America's Test Kitchen's Digital Subscription business by delivering insights around consumer behavior, including: * Contribute to the development of predictive models for churn and retention * Help identify leading indicators for downstream engagement * Support pricing optimization efforts through customer segment analysis * Analyze what content and features resonate most with different audience segments * Examine the customer journey across ATK's TV shows, digital platforms, and print magazines to optimize cross-channel engagement * Contribute insights on what drives home cooks to become loyal, long-term subscribers Execute analytical projects: * Translate business problems into analytical questions, working with stakeholders to refine requests into clear, answerable questions * Identify the data that best addresses business needs, determining what questions to ask of the data to uncover root causes and opportunities * Partner with others as needed to obtain and manipulate data from our cloud data warehouse and other sources * Analyze the data using statistical methods and exploratory techniques * Present findings and recommendations to stakeholders Contribute to cross-functional projects: * Work with project teams to apply data in design, execution, and success measurement * Identify and document data collection requirements that are critical for measuring success, then partner with Engineering to ensure successful implementation * Explore data to identify trends, anomalies, or opportunities, formulating hypotheses and designing analyses to test them * Support the prioritization of initiatives for the Research, Analytics & Data team's roadmap Prepare and deliver recurring reports: * Create and maintain dashboards and reports that track key business metrics * Act as a resource, helping others in the organization benefit from data-driven decision-making What You Bring to the Team Required: * 7-9 years of experience in applying data & analysis to drive customer growth, customer loyalty, or similar organizational objectives * Strong analytical problem-solving skills with ability to ask insightful questions that uncover root causes and identify opportunities * Hands-on technical experience with modern data platforms and analytics tools: * Proficiency in SQL for querying and manipulating data in cloud data warehouses (Snowflake, Google BigQuery, Amazon Redshift, or Databricks) * Experience creating clear, compelling visualizations and dashboards using modern platforms (Tableau, Looker, Power BI, or similar) * Ability to synthesize data from across a variety of sources and customer touchpoints * Ability to translate data into actionable recommendations * Ability to work collaboratively with stakeholders from a variety of functional areas within an organization * Strong communication and presentation skills, including the ability to explain complex analysis to diverse audiences Preferred: * Experience with subscription products (apps, web & print) * Media industry experience across a variety of media channels (TV, video, social media, email) * Experience with transforming large amounts of data to support further analysis or data loads to 3rd party systems * Python or R for statistical analysis * Familiarity with data architecture or data modeling concepts This position is located in our Boston, MA office in the Seaport district. It is the expectation that the person in this role will work a hybrid schedule of 3 days per week (Tuesday, Wednesday & Thursday) in the office and 2 days per week remotely. Budgeted Salary: $80,000-$110,000 The range provided is based on what we reasonably expect to pay for this job as of the time of posting. The actual salary offered will be determined based on multiple factors, including but not limited to the candidates relevant experience, job-related knowledge, skills, geographical location, and other job-related factors permitted by law. About Americas Test Kitchen The mission of Americas Test Kitchen (ATK) is to empower and inspire confidence, community, and creativity in the kitchen. Founded in 1992, the company is the leading multimedia cooking resource serving millions of fans with TV shows (Americas Test Kitchen, Cook's Country, and Americas Test Kitchen: The Next Generation), award-winning magazine (Cooks Illustrated) and limited-edition newsstand issues, cookbooks, a podcast (Proof), FAST channels, short-form video series, and the ATK Essential Membership for digital content. Based in a state-of-the-art 15,000-square-foot test kitchen in Bostons Seaport District, ATK has earned the trust of home cooks and culinary experts alike thanks to its one-of-a-kind processes and best-in-class techniques. Fifty full-time (admittedly very meticulous) test cooks, editors, and product testers spend their days tweaking every variable to find the very best recipes, equipment, ingredients, and techniques. Learn more at

America's Test Kitchen (ATK) is seeking a hands-on VP, Engineering to lead our entire software development organization and to help drive the next phase of our digital platform strategy. This critical leadership role is focused on cultivating technical excellence, organizational maturity, and high-impact delivery, across our website, app, and digital subscription and MarTech platforms. The successful candidate will be a seasoned leader who thrives on mentoring and coaching engineering leaders and managers, developing a strong, scalable organizational structure, and ensuring our technical strategy directly enables ATK's business growth goals. This is a newly created role that will report to the Chief Product and Technology Officer. Core Leadership Responsibilities Organizational and People Leadership: * Mentor and Coach Leaders: Provide direct coaching and professional development to engineering leaders to strengthen their technical, strategic, and people leadership skills. * Scale the Organization: Strategically plan for the growth and structure of the 20-25 person engineering team, ensuring appropriate role clarity, accountability, and career paths. * Drive Engineering Excellence: Instill best practices for software development, quality, scalability, and performance across all engineering teams. * Cultivate Culture: Foster a collaborative, inclusive, and high-performance culture that values ownership, continuous improvement, and thoughtful risk-taking. Technical Strategy and Execution: * Executive Technical Leadership: Define and articulate the long-term technical vision and roadmap for ATK's core digital platforms, with a core emphasis on both the MarTech and subscription technology stack and customer-facing website and app capabilities. * Strategic Alignment: Partner closely with Marketing, Product, Design and Content leaders to translate ambitious business objectives into clear, achievable technical strategies and project plans. * Delivery Oversight: Ensure effective, predictable, and high-quality delivery of all major engineering initiatives across the organization using modern project management methodologies. * Technical Governance: Oversee the architecture, security, and integration of all new tools and features, establishing standards for data integrity and system reliability. Skills and Experience Required Strategic Leadership & Coaching: * Proven Leadership: 5+ years in a senior engineering leadership role (Director or VP) managing organizations of 20+ engineers, including managing other managers/leaders. * Coaching Expertise: Demonstrated track record of successfully mentoring, coaching, and developing engineering management talent. * Organizational Design: Experience structuring and scaling a software team for efficiency and sustainability. Domain Expertise & Technical Acumen: * MarTech/Subscription: Deep, hands-on understanding of the modern MarTech landscape. * Execution Management: Exceptional program and project management skills for large, cross-functional initiatives (spanning multiple systems and teams). Expertise with tools like Jira or similar. * Communication & Influence: Superior ability to communicate complex technical strategies clearly and confidently to executive leadership and translate business needs for technical teams. * Cloud Infrastructure: Familiarity with cloud infrastructure and operations. Qualifications: * Bachelor's degree in Computer Science, Engineering, or equivalent professional experience. * 10+ years of progressive experience in software development * Experience in customer-facing websites and apps in a product technology environment. Location: This position can be based in our Boston, MA headquarters or is open to qualified remote applicants. Salary Range: $240,000 - $260,000 The range provided is based on what we reasonably expect to pay for this job as of the time of posting. The actual salary offered will be determined based on multiple factors, including but not limited to the candidates relevant experience, job-related knowledge, skills, geographical location, and other job-related factors permitted by law. About Americas Test Kitchen: The mission of Americas Test Kitchen (ATK) is to empower and inspire confidence, community, and creativity in the kitchen. Founded in 1992, the company is the leading multimedia cooking resource serving millions of fans with TV shows (Americas Test Kitchen, Cook's Country, and Americas Test Kitchen: The Next Generation), award-winning magazine (Cooks Illustrated) and limited-edition newsstand issues, cookbooks, a podcast (Proof), FAST channels, short-form video series, and the ATK Essential Membership for digital content. Based in a state-of-the-art 15,000-square-foot test kitchen in Bostons Seaport District, ATK has earned the trust of home cooks and culinary experts alike thanks to its one-of-a-kind processes and best-in-class techniques. Fifty full-time (admittedly very meticulous) test cooks, editors, and product testers spend their days tweaking every variable to find the very best recipes, equipment, ingredients, and techniques. Learn more at

America's Test Kitchen (ATK) is seeking a hands-on Principal Software Engineer to be a critical technical leader across our digital platforms and help drive the execution of our technical vision. This high-impact role is focused on designing and implementing complex, scalable solutions across our website, app, and digital subscription and MarTech platforms, ensuring technical excellence and high-impact delivery. The successful candidate will be a deep technical expert and a pragmatic architect who thrives on directly building solutions, technical mentoring, setting technical standards, and ensuring our architectural strategy directly enables ATK's business growth goals. This is a newly created role that will report to the Chief Product and Technology Officer. Core Technical Responsibilities Technical Capabilities: * Drive Architectural Excellence: Define and implement robust, scalable, and secure architecture for core components of ATK's digital platforms, with a focus on high-traffic websites, mobile applications, and high-volume MarTech systems. * Hands-on Development: Act as a lead engineer on complex, cross-functional projects, writing high-quality, performant code, and setting the standard for engineering best practices. * Technical Guidance and Mentoring: Provide technical mentorship, code reviews, and architectural guidance to multiple development teams, helping to elevate the technical skill and maturity of the entire organization. * Establish Standards: Define and promote engineering best practices, design patterns, quality standards, and consistent application of security principles across the software development lifecycle. Strategic Alignment and Execution: * Technical Vision Translation: Partner closely with Engineering Leaders, Product Managers, and other stakeholders to translate ambitious business objectives into clear, well-defined, and achievable technical designs and implementation plans. * Cross-System Integration: Oversee the technical integration and design of complex features spanning multiple systems (e.g., CMS, Subscription Billing, MarTech tools). * Performance and Reliability: Lead initiatives to optimize system performance, scalability, and reliability, ensuring our platforms can support continuous traffic and user growth. * Technology Evaluation: Research, evaluate, and recommend new technologies, tools, and platforms that can provide a strategic advantage or improve engineering efficiency. Skills and Experience Required Deep Technical Expertise & Influence: * Expert Software Development: 8+ years of progressive, hands-on experience in software development, with at least 2-3 years operating in a Principal or Staff-level capacity. * Architectural Design: Proven experience designing and successfully launching large-scale, distributed web applications and APIs. * Platform Proficiency: Expert-level knowledge with

America's Test Kitchen (ATK), a pioneering brand in food media, is seeking a Vice President of Marketing to serve as the steward of the companys brand identity and voice across all consumer touchpoints. This leader will be responsible for defining and evolving brand positioning, shaping product messaging, and ensuring consistent, compelling consumer-facing communications. Partnering closely with senior leadership, Content and Product teams, this role will set the strategic foundation for how our brand is experienced, while collaborating with the Growth Marketing division to ensure cohesive marketing impact. Key Responsibilities * Brand Strategy & Positioning * Define and evolve company brand positioning, product positioning, and narrative across platforms. * In partnership with company leadership, develop and refine mission statements, taglines, brand tenants and brand architecture to align with company vision and audience needs. * Creative, Messaging & Campaign Leadership * Oversee consumer-facing marketing communications strategy, ensuring alignment across channels. * Lead development of brand copy, creative concepts, marketing video production, and social media strategies that drive engagement and strengthen brand equity. * Ensure a consistent brand voice and visual identity across all consumer touchpoints, including apps, websites, email, social, TV, streaming, print, audio, experiential & partnerships * Develop and execute tentpole marketing campaigns: Create, implement and oversee campaigns aligned with the companys overall business objectives- inclusive of holiday stunts, product launches, theme weeks, partnership activations, and new content releases * Enhance creative operations, supporting the scaling of campaigns by identifying workflow efficiencies, infrastructure enhancements, and communication tools that deliver the greatest possible marketing impact. Develop brand guidelines, brand books and other documentation to educate colleagues and reinforce brand principles throughout the organization. * Cross-Functional Collaboration * Partner with the Growth Marketing team on integrated campaigns, ensuring brand consistency across performance-driven initiatives. * Collaborate with Product, Programming, and Editorial teams to align brand messaging with content strategy and product experiences. * Ideate and activate on brand partnerships in conjunction with business development and sponsorship team leads * Serve as a brand thought partner to executives, providing insights and frameworks that inform company priorities. * Team Leadership * Lead and mentor a high-performing brand marketing team spanning creative, social, design, copy, video and campaign strategy functions * Foster a culture of collaboration, innovation, and accountability within the marketing organization. Qualifications * 10+ years of experience in brand marketing, ideally within media, D2C subscription, or consumer-facing digital industry, with 5+ years in a leadership position. * Proven success in developing brand positioning, messaging frameworks, and creative strategies that drive measurable impact. * Deep understanding of multiplatform storytelling and how to adapt messaging across emerging and traditional channels. Digitally-savvy strategist with experience spanning mobile, search, social, email, streaming, web, app, tv, direct mail and retail environments. * World-class leadership, communication & interpersonal skills, capable of inspiring colleagues and articulating complex concepts in a clear and concise manner. * Creative thinker with the ability to translate strategy into compelling consumer experiences. * Experience leading and developing creative and social media teams, spanning video and non-video formats * Ability to synthesize relevant research & insights to formulate data-driven approaches to brand positioning and drive overall performance improvement in company KPIs This position is located in our Boston, MA, office in the Seaport district. It is the expectation that the person in this role will work a hybrid schedule of 3 days per week (Tuesday, Wednesday, and Thursday) in the office and 2 days per week remotely. Salary Range $200,000 - 242,000 The range provided is based on what we reasonably expect to pay for this job as of the time of posting. The actual salary offered will be determined based on multiple factors, including but not limited to the candidates relevant experience, job-related knowledge, skills, geographical location, and other job-related factors permitted by law. About Americas Test Kitchen The mission of Americas Test Kitchen (ATK) is to empower and inspire confidence, community, and creativity in the kitchen. Founded in 1992, the company is the leading multimedia cooking resource serving millions of fans with TV shows (Americas Test Kitchen, Cook's Country, and Americas Test Kitchen: The Next Generation), magazines (Cooks Illustrated and Cooks Country), cookbooks, a podcast (Proof), FAST channels, short-form video series, and the ATK Essential subscription for digital content. Based in a state-of-the-art 15,000-square-foot test kitchen in Bostons Seaport District, ATK has earned the trust of home cooks and culinary experts alike thanks to its one-of-a-kind processes and best-in-class techniques. Fifty full-time (admittedly very meticulous) test cooks, editors, and product testers spend their days tweaking every variable to find the very best recipes, equipment, ingredients, and techniques. Why Americas Test Kitchen We're passionate about cooking, and about creating the best place to work. We're small enough for your ideas to make a big impact, and large enough to offer you opportunities to grow professionally at any stage of your career. We want you to take risks and make mistakes that's how innovation happens in our test kitchen, in our offices, and in life. We at Americas Test Kitchen believe food media can be a powerful force for social change. We are passionate about building an inclusive workforce that represents many different cultures, backgrounds, abilities, identities, and perspectives. We welcome your application.

Americas Test Kitchen is seeking an organized and detail oriented Production Project Manager to oversee the logistics, coordination, and execution of marketing video projects. This role is integral to supporting our in-house video marketing team by ensuring smooth production workflows. The ideal candidate is a strong project manager and/or production coordinator with experience in planning and executing video logistics and has a deep understanding of short-form video production. We are looking for someone that thrives in a creative environment and enjoys bringing ideas to life using visuals, audio and motion. A passion for food media is a plus. Key Responsibilities Production Project Management * Support the Supervising Producer, Marketing Video in optimizing and maintaining end-to-end video production processes, including pre-production, shoot production and post-production phases. * Maintain and optimize production timelines, project management tools, and asset management systems to ensure timely delivery of all video marketing assets across multiple platforms. * Serve as the central point of contact for all in-house marketing video production needs, streamlining communication between culinary, creative and social teams. * Collaborate with producers who own day-to-day project delivery; provide operational support, oversight, and escalation management when needed. * Document and refine production processes, identifying opportunities to improve efficiency, consistency, and clarity across the team * Facilitate pre-production logistics, including shoot planning, call sheets, and coordination with internal resources * Maintain video team gear inventory tracking and organization * Handle legal/compliance issues such as copyright, appearance releases, and proper licensing of music or footage. Qualifications * 3-5 years of production or project management experience, ideally in a content-driven environment (social, lifestyle, or food media preferred). * Strong organizational and problem-solving skills and experience managing production calendars, workflows, resources, and deliverables across multiple stakeholders. * Demonstrated ability to streamline processes, document workflows, and identify opportunities to improve team efficiency. * Familiarity with social-first content workflows and short & mid-form video production. * Excellent communication skills and the ability to thrive in a collaborative, cross-functional environment and translate creative direction into actionable project plans and timelines. * Working knowledge of production workflows, including asset tracking and pre- and post-production processes * Proficiency in project management software (e.g., Wrike, Notion, Asana, Monday). * A passion for food, cooking, and ATKs mission is strongly preferred. This position is located in our Boston, MA office in the Seaport district. It is the expectation that the person in this role will work a hybrid schedule of 3 days per week (Tuesday, Wednesday & Thursday) in the office and 2 days per week remotely. Salary Range: $63,500 - $70,000 The range provided is based on what we reasonably expect to pay for this job as of the time of posting. The actual salary offered will be determined based on multiple factors, including but not limited to the candidates relevant experience, job-related knowledge, skills, geographical location, and other job-related factors permitted by law. About Americas Test Kitchen The mission of Americas Test Kitchen (ATK) is to empower and inspire confidence, community, and creativity in the kitchen. Founded in 1992, the company is the leading multimedia cooking resource serving millions of fans with TV shows (Americas Test Kitchen, Cook's Country, and Americas Test Kitchen: The Next Generation), award-winning magazine (Cooks Illustrated) and limited-edition newsstand issues, cookbooks, a podcast (Proof), FAST channels, short-form video series, and the ATK Essential Membership for digital content. Based in a state-of-the-art 15,000-square-foot test kitchen in Bostons Seaport District, ATK has earned the trust of home cooks and culinary experts alike thanks to its one-of-a-kind processes and best-in-class techniques. Fifty full-time (admittedly very meticulous) test cooks, editors, and product testers spend their days tweaking every variable to find the very best recipes, equipment, ingredients, and techniques. Learn more at

The American Theatre Guild is looking for a customer service driven Patron Service Representative, looking to join a fun and passionate team. We are a non-profit national Broadway presenter dedicated to providing the experience of live theatre to foster passion, inspire creativity and empower youth within our communities. We are a relatively small office with a fun, business-casual environment. The Patron Service Representative will ensure that customer service for every patron is excellent. Benefits Include: PTO days, 10 paid holidays, paid parental leave after one year, SIMPLE IRA contributions and generous employer contributions to health, dental, and vision insurance premiums. In addition, ATG also offers professional development assistance and a flexible schedule. Duties/Responsibilities: Assisting patrons with ticketing needs (exchanging tickets, purchasing additional tickets, etc.) Printing and mailing tickets to patrons on a timely basis Managing incoming and outgoing-campaign calls Inputting data into databases as directed Assisting in the recording of ticket sales, revenue and income data, and sales reports Required Skills/Abilities: A desire to provide excellent customer service to our patrons Experience with Microsoft Office, G Suite, and general computer skills Exceptional organizational skills Accuracy and attention to detail Flexibility in an often-changing work environment Familiarity with professional theatre terms and a love for the theater Physical Requirements: The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard for up to 8 hours a day This position requires working indoors with controllable environmental conditions and temperature. This position requires the employee to talk and hear. Requires face-to-face discussions with individuals and teams, opportunity to make decisions without supervision, mistakes are not easily correctable and have serious consequences that impact the results of co-workers, customers or the company. Vision abilities required by this job include close vision. Employee will spend prolonged hours in front of computer screens Come be a part of our extraordinary team! The American Theatre Guild is an Equal Opportunity Employer. ATGuild does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, marital status, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job description The American Theatre Guild is looking for a customer service driven Patron Service Representative, looking to join a fun and passionate team. We are a non-profit national Broadway presenter dedicated to providing the experience of live theatre to foster passion, inspire creativity and empower youth within our communities. We are a relatively small office with a fun, business-casual environment. The Patron Service Representative will ensure that customer service for every patron is excellent. Benefits Include: PTO days, 10 paid holidays, paid parental leave after one year, SIMPLE IRA contributions and generous employer contributions to health, dental, and vision insurance premiums. In addition, ATG also offers professional development assistance and a flexible schedule. Duties/Responsibilities: Assisting patrons with ticketing needs (exchanging tickets, purchasing additional tickets, etc.) Printing and mailing tickets to patrons on a timely basis Managing incoming and outgoing-campaign calls Inputting data into databases as directed Assisting in the recording of ticket sales, revenue and income data, and sales reports Required Skills/Abilities: A desire to provide excellent customer service to our patrons Experience with Microsoft Office, G Suite, and general computer skills Exceptional organizational skills Accuracy and attention to detail Flexibility in an often-changing work environment Familiarity with professional theatre terms and a love for the theater Physical Requirements: The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard for up to 8 hours a day This position requires working indoors with controllable environmental conditions and temperature. This position requires the employee to talk and hear. Requires face-to-face discussions with individuals and teams, opportunity to make decisions without supervision, mistakes are not easily correctable and have serious consequences that impact the results of co-workers, customers or the company. Vision abilities required by this job include close vision. Employee will spend prolonged hours in front of computer screens Come be a part of our extraordinary team! The American Theatre Guild is an Equal Opportunity Employer. ATGuild does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, marital status, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients. YOUR TASKS * Create deliveries daily and monitor order processing. * Monitor stock availability to ensure timely order clearance. * Support account and purchasing team to troubleshoot order issues. * Manage inventory updates, promotional planning, customer return cases, and inbound planning. * Coordinate return shipments (e.g., create return labels). * Communicate with customers on order status and expected delivery dates. * Prepare and maintain status reports for client, management, and internal communications. * Oversee customer accounts to ensure SLAs are met. * Assist the Account Manager in providing data, advice, and resolving problems. * Continuous involvement and support with departmental process improvements. * Participate in business reviews with the customer. * Work closely with operations to ensure program requirements are met. YOUR PROFILE * At least two years of Customer Service experience. * At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required. * High School Diploma or equivalent; college degree preferred. * Must display initiative and flexibility to work in a fast-paced, changing environment. * Microsoft Office experience in PowerPoint and Power BI * 3PL, Supply Chain, Logistics or similar experience preferred WE OFFER * Medical, Dental, Vision, Life Insurance, and Disability Pay. * 401(k) with company matching up to 6%. * Paid Time Off, including paid holidays. * Flexible Spending Accounts. * Voluntary benefits such as legal and financial assistance, pet insurance, and more. * Employee Assistance Program. * Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. * Commuter benefits. * Employee engagement activities.