Bertucci's-Janitorial
Bertucci's job in Waltham, MA
We're building our brand and are looking for employees to join the Bertucci's family! There's a fire inside of every Bertucci's. One of the things that make our company so distinctive is the brick oven at the center of each restaurant. Bricks have long been regarded as one of the strongest and most stable building materials throughout history. The 936 bricks that make up each one of our brick ovens are the cornerstone of our kitchen and the foundation of our authentic flavor. Individually, each of these bricks is strong and unique. Together, they insulate the environment that serves as both the backbone of our culture as an organization and the authenticity of our promise to our guests. That's why we need you. We're building our brand and are looking for employees to join the Bertucci's family and help us grow - brick by brick through innovation and excellence. We want to know what inspires the fire inside of you. Thank you again for your interest in Bertucci's! Responsible for overall cleanliness and sanitation of the restaurant. Primary responsibilities: Responsibilities may include but are not limited to the following: • Sweeping ashes, starting brick oven fires, cleaning and/ or vacuuming floor space, putting down chairs, dusting, cleaning restrooms, emptying trash, restocking cleaning supplies and toiletries, and keeping the Manager informed of all property faults • Sweeps and mops restaurant floors • Sweeps and vacuums carpets and floor mats • Polishes all brass items using the designated cleaning agent and equipment • Replaces light bulbs in light fixtures as needed according to operations • Removes trash from within the restaurant area and disposes of in the appropriate container • Picks up and disposes in a dumpster all trash from the parking lot and landscape area • Assisting other employees as needed
Requirements
Position Requirements: • Must be at least 18 years old
Additional Info
Benefits: • Great pay • Flexible Schedules • Medical & Dental Insurance • Short Term Disability Insurance • Vision Care Program • Paid Vacation • Direct Deposit • Tuition Assistance • Meal Discounts Bertuccis is an equal opportunity employer.
Bertucci's-Culinary Manager
Bertucci's job in Boston, MA
About US One of the things that make our company so distinctive is the brick oven at the center of each restaurant. Bricks have long been regarded as one of the strongest and most stable building materials throughout history. The 936 bricks that make up each one of our brick ovens are the cornerstone of our kitchen and the foundation of our authentic flavor. Individually, each of these bricks is strong and unique. Together, they insulate the environment that serves as both the backbone of our culture as an organization and the authenticity of our promise to our guests. The Culinary Manager (KM) is a high energy, passionate individual who will be responsible for all kitchen operations on an opening, mid or closing shift including supervision of a culinary team, made from scratch food preparation, safety and sanitation and all to ensure Absolute Guest Satisfaction. The KM is responsible for proper staffing, scheduling and staff development of all culinary team members. This role is also responsible for leading and managing all front of house activities during assigned shifts and must be able to lead all operational activities associated to the front of house.
Requirements
Primary responsibilities: • Selecting, scheduling, training, developing, mentoring, and leading a team of talented culinary professionals. • Continuously strives to develop all culinary team members by giving timely, honest, and ongoing coaching through one-on-ones and performance evaluations. • Adheres to the operational basics and standards with total commitment and passion: working with the entire culinary team accountable for maintaining proper culinary standards and expectations. • Maintaining high food quality through recipe adherence, accurate production planning, ensuring proper sanitation/safety standards, and service production time standards. • Drive and deliver sales and profitability through operational excellence including responsibility for food cost, labor costs, and kitchen supplies. Position Requirements: • Must have a minimum of 3 years of experience working in an upscale or polished casual full-service restaurant with annual sales of $2.5M plus. • Strong passion for culinary excellence and guest satisfaction both internal and external with the ability to transfer that passion to the entire culinary team through ongoing coaching. • Must be an actively engaged manager who will commit to unlocking employee potential to drive high performance. • Exceptional attention to detail and have the ability to hold others accountable to the high standards of exceptional service and food quality i.e. Absolute Guest Satisfaction. • Proven success working with corporate systems, methods, and processes that contribute to great execution and deliver bottom-line results. • Stable job history which demonstrates upward career progression. • Exceptional communication skills and fluent in English. • Must be able to stand and walk for periods of eight to ten hours in length each shift. • Must be able to reach, bend, balance, and transport various objects weighing up to 50 lbs repeatedly during a shift.
Additional Info
Preferred skills: • Culinary school background • Ability to understand or speak Spanish and/or Portuguese. Education: • High School Diploma or GED required • Associates or Bachelor's Degree preferred
Service Line / Cashier
Dedham, MA job
Job Description
All team members are responsible for giving customers a great first impression of The Halal Guys. When a customer arrives at The Halal Guys, they must always receive a warm and sincere welcome, and as they depart, they should receive a heartfelt thank you.
Team Members should perform the following tasks with exemplary grace, thoroughness, efficiency, diligence and style:
Understand thoroughly and articulate with enthusiasm the details of The Halal Guys' food menu and beverages
Anticipate what the customer wants and does not want
Know how and when to provide what the customer needs, wants and does not yet know they want, tactfully and with confidence
Take the extra step to turn good service into great service and make it an experience each customer will remember
Teach and lead other members of the service team
Act as the consummate host, always looking for ways to exceed our customer's expectations
Maintain the cleanliness and neatness of the restaurant.
Responsibilities:
Accurately and efficiently completes all sales transactions
Ensure each customer receives outstanding hospitality in a friendly environment
Greeting customers courteously and explain the menu; knowledge of products
Portioning, plating and saucing orders to store standards
Assisting all team members with various daily duties and prep work
Ringing up orders, checking and expediting orders and maintain cleanliness of own station and certain areas of the restaurant
Maintain guest relations in the dining room, troubleshoot any problems that may arise during service
Promote the bran at catering and special events
Requirements:
Excellent phone etiquette
Reliable transportation to and from work
Positive, honest, patient and encouraging demeanor
Energetic, super friendly and a proactive team player
Ability to lift, bend, stoop, walk and perform other physical tasks for hours
Food Prep / Dishwasher (BOH)
Dedham, MA job
Job Description
All team members are responsible for giving customers a great first impression of The Halal Guys. When a customer arrives at The Halal Guys, they must always receive a warm and sincere welcome, and as they depart, they should receive a heartfelt thank you.
Team Members should perform the following tasks with exemplary grace, thoroughness, efficiency, diligence and style:
Understand thoroughly and articulate with enthusiasm the details of The Halal Guys' food menu and beverages
Anticipate what the customer wants and does not want
Know how and when to provide what the customer needs, wants and does not yet know they want, tactfully and with confidence
Take the extra step to turn good service into great service and make it an experience each customer will remember
Teach and lead other members of the service team
Act as the consummate host, always looking for ways to exceed our customer's expectations
Maintain the cleanliness and neatness of the restaurant.
Responsibilities:
Dishwashing and cleaning of the restaurant
Handling procedures per The Halal Guys standards
Prepares all food items according to The Halal Guys SOP manual
Assumes 100% responsibility for quality of products served
Knows and complies with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures
Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period
Maintains a clean and sanitary work station area, including tables, shelves, grills, fryers, rice cooker, and refrigeration equipment
Handles, stores and rotates all products properly
Assists in food prep assignments during off-peak periods as needed
Closes the kitchen properly and follows the closing checklist for kitchen stations; assists others in closing the kitchen
Attends all scheduled team member meetings and brings suggestions for improvement
Performs other related duties as assigned by the kitchen manager or manager-on-duty
Requirements:
Efficiency and speed
Organization
Ability to perform well in a fast-paced work environment
Focused on quality and pride in work
Always a team player
Reliable transportation to and from work
Positive, honest, patient and encouraging demeanor
Energetic, super friendly and a proactive team player
Ability to lift 30 - 50 lbs regularly, bend, stoop, walk and perform other physical tasks for hours
Dish/Prep
Shrewsbury, MA job
All team members are responsible for giving customers a great first impression of The Halal Guys. When a customer arrives at The Halal Guys, they must always receive a warm and sincere welcome, and as they depart, they should receive a heartfelt thank you.
Team Members should perform the following tasks with exemplary grace, thoroughness, efficiency, diligence and style:
Understand thoroughly and articulate with enthusiasm the details of The Halal Guys' food menu and beverages
Anticipate what the customer wants and does not want
Know how and when to provide what the customer needs, wants and does not yet know they want, tactfully and with confidence
Take the extra step to turn good service into great service and make it an experience each customer will remember
Teach and lead other members of the service team
Act as the consummate host, always looking for ways to exceed our customer's expectations
Maintain the cleanliness and neatness of the restaurant.
Responsibilities:
Dishwashing and cleaning of the restaurant
Handling procedures per The Halal Guys standards
Prepares all food items according to The Halal Guys SOP manual
Assumes 100% responsibility for quality of products served
Knows and complies with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures
Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period
Maintains a clean and sanitary work station area, including tables, shelves, grills, fryers, rice cooker, and refrigeration equipment
Handles, stores and rotates all products properly
Assists in food prep assignments during off-peak periods as needed
Closes the kitchen properly and follows the closing checklist for kitchen stations; assists others in closing the kitchen
Attends all scheduled team member meetings and brings suggestions for improvement
Performs other related duties as assigned by the kitchen manager or manager-on-duty
Requirements:
Efficiency and speed
Organization
Ability to perform well in a fast-paced work environment
Focused on quality and pride in work
Always a team player
Reliable transportation to and from work
Positive, honest, patient and encouraging demeanor
Energetic, super friendly and a proactive team player
Ability to lift 30 - 50 lbs regularly, bend, stoop, walk and perform other physical tasks for hours
General Manager
Dedham, MA job
Job Description
The face of our brand. An enlightened leader who works with and through their team to achieve the highest standards: 100% performance, 100% of the time at 100% volume of business. Responsible for the recruiting, selection, development, performance, and retention of all personnel. Manages inventory, food quality, controllable costs, and financial results. Accountable for our customers' complete and utter satisfaction in their dining experience by empowering team members to react positively. Hospitality-focused FIRST in every instance while maintaining a constant presence on the floor.
Responsibilities:
Communicates the long-term vision, sets the daily morale of the team, and leads by example
Acts as a Brand Ambassador in the local community & effectively builds relationships
Coaches team members to provide consistent execution & exemplary service
Confidently handles customer complaints, concerns, and service issues with grace
Ensures that Management team follows all store policies and procedures
Responsible for completion of all administrative duties, paperwork, and cash handling
Guarantees completion of all daily food safety checklists and proper food handling, FIFO
Monitors all equipment and maintains preventative maintenance and ensures timely repairs
Ensures completion of inventories, staff meal documentation, prep and waste control
Maintains immaculate cleanliness and perfect organization of all areas of the restaurant
Certifies and delivers team member and Management evaluations in a timely manner
Resolves potential team member conflicts in a professional and confidential manner
Fully skilled in every position and able to train or work a station at a moment's notice
Requirements:
Positive and encouraging demeanor
Energetic, super friendly and a proactive team player
Able to work and manage the team in a fast-paced environment
Numbers- and detail-oriented
Proficiency at all levels, including recipe knowledge, service standards, sanitation practices, FOH and BOH management functions
3+ years' experience as a General Manager (or equivalent position) in a restaurant, fast-casual / quick service restaurant preferred
Ability to lift, bend, stoop, walk and perform other physical tasks for hours
Host/Take Out Associates - Braintree (South Shore Place)
Braintree Town, MA job
The Host/Take Out Associate is responsible for greeting and seating guests in a friendly and personalized manner upon arrival into the restaurant. This person must maintain attentive and courteous communication with guests and answer the phone and all questions in a polite manner. This position handles take-out for our guests; ensures all take-out guidelines, specifications, quality, and service standards are met. The Host presence at the front desk is required at all times to extend an appropriate welcome, farewell, and a sincere invitation for our guests' return.
DUTIES & RESPONSIBILITIES:
* Greet guests in a warm and friendly manner as they arrive at the restaurant.
* Seat guests efficiently, manage seating chart, and ensure optimal flow of diners.
* Provide accurate wait times and monitor waiting list.
* Manage reservations using OpenTable.
* Answer incoming calls and respond to guest inquiries courteously.
* Receive, process, and manage takeout and delivery orders.
* Assemble and package orders paying attention to packaging techniques to avoid spills, leaks, or damage during transportation.
* Process payments for takeout orders, including cash, credit/debit, and digital payment methods.
* Ensure accurate cash handling and proper reconciliation of sales at the end of each shift.
* Perform other duties and tasks as assigned.
HOH Shift Supervisor- Framingham
Framingham, MA job
Under the supervision and in the absence of another HOH manager in the restaurant, the Shift Supervisor is responsible for supervising HOH operations in the restaurant by providing information and assistance to hourly staff, assuring that team members are following company policies and procedures, upholding the company's policies for Food Safety & Sanitation, and providing outstanding guest/customer service. When a HOH Shift Supervisor is scheduled with a manager, he/she will perform the job duties assigned to him/her by the manager on duty except for the restricted tasks noted below which the Shift Supervisor is not authorized to perform.
DUTIES & RESPONSIBILITIES:
In the absence of a senior HOH manager, leads restaurant HOH shift and HOH Department team members to ensure excellent restaurant operations including opening and closing duties.
* Ensures the restaurant is organized and staffed as designated by the existing written schedule prepared by management through proper job assignments, break rotation, and delegation of tasks. Ensure all staff clock in at the start of their shift and clock out at the end.
* Assists with the staffing of the restaurant including participating in hiring process (Reviewing candidates in ATS, setting up interviews, calling reference checks, setting up training).
* Manages job assignments, break rotation and delegation of tasks during shift.
* Handles team member relations issues and concerns when manager on duty. Communicates any issues or concerns on shift to Senior Management. Properly escalates issues and concerns. Can act as a witness in documentation meetings for minor disciplinary issues.
* Provides support and assistance to hourly team members on point of sale and kitchen display system.
* Coordinates and conducts excellent customer service to encourage Return of Guest (ticket times, food presentation).
* Assists team members as needed to provide hospitality to guests (table visits, refires, etc.). Handles guest complaints during the shift, taking prompt and appropriate action to resolve problems. Properly escalate issues to GM/Chef as appropriate.
* Responsible for following and enforcing Company standards, protocols and policies including, without limitation: safety, sanitation, and respectful workplace. Must promptly report guest incidents and team member incidents to Senior Management and report on company systems (ex. HelpDesk) via company policies.
* Adheres to Company operational guidelines, including without limitation, food specifications, ticket time obligations, sanitation procedures, food quality and facility walkthroughs.
* Helps with and may conduct Legal Sea Foods training such as Service and Sanitation, Menu, Fish, and POS for new hires.
SKILLS & COMPETENCIES:
* Must be able to perform under pressure in a high-volume restaurant setting.
* Must be able to handle guest incidents/complaints.
* Must be articulate and well versed in areas necessary to handle sanitation inspections/walk-throughs.
* Must be knowledgeable of Legal Sea Foods menus, policies, and procedures. Especially Allergy Policies.
* Must be well versed in Point of Sale and Kitchen Display Systems.
* Excellent interpersonal and communication skills.
* Leads by example and demonstrate good judgment.
* Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness.
Job Description
All team members are responsible for giving customers a great first impression of The Halal Guys. When a customer arrives at The Halal Guys, they must always receive a warm and sincere welcome, and as they depart, they should receive a heartfelt thank you.
Team Members should perform the following tasks with exemplary grace, thoroughness, efficiency, diligence and style:
Understand thoroughly and articulate with enthusiasm the details of The Halal Guys' food menu and beverages
Anticipate what the customer wants and does not want
Know how and when to provide what the customer needs, wants and does not yet know they want, tactfully and with confidence
Take the extra step to turn good service into great service and make it an experience each customer will remember
Teach and lead other members of the service team
Act as the consummate host, always looking for ways to exceed our customer's expectations
Maintain the cleanliness and neatness of the restaurant.
Purpose of Position:
The line cook is an extremely important position to our success. Speed and efficiency are imperative to the smooth operation of the kitchen and the satisfaction of our guests. Speed is needed to successfully complete all tasks, while efficiently and consistently assuring 100% guest satisfaction. The line cook will be provided with high quality products and necessary tools and equipment to complete daily duties.
Responsibilities:
Prepares all food items according to The Halal Guys SOP manual
Assumes 100% responsibility for quality of products served
Knows and complies with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures
Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period
Maintains a clean and sanitary work station area, including tables, shelves, grills, fryers, rice cooker, and refrigeration equipment
Handles, stores and rotates all products properly
Assists in food prep assignments during off-peak periods as needed
Closes the kitchen properly and follows the closing checklist for kitchen stations; assists others in closing the kitchen
Attends all scheduled team member meetings and brings suggestions for improvement
Performs other related duties as assigned by the kitchen manager or manager-on-duty
Requirements:
Efficiency and speed
Organization
Ability to perform well in a fast-paced work environment
Focused on quality and pride in work
Always a team player
2+ years of restaurant experience, specifically grill
Reliable transportation to and from work
Positive, honest, patient and encouraging demeanor
Energetic, super friendly and a proactive team player
Ability to lift 30 - 50 lbs regularly, bend, stoop, walk and perform other physical tasks for hours
Busser - Braintree (South Shore Place)
Braintree Town, MA job
The Busser is responsible for bussing, clearing, and re-setting tables. Other responsibilities include but are not limited to maintaining the cleanliness of the restaurant and assisting guests as needed. The Busser directly reports to the FOH Manager or Manager on Duty.
* Clears away dishes from guests.
* Wipes down tabletops and chairs and re-sets tabletops with place settings.
* Inspects and cleans carpet and other flooring when debris/liquid is detected.
* Responds to guests questions and makes recommendations as appropriate.
* Set up and maintain side work including but not limited to setting up tables at the beginning or end of shift.
* Carries trays back to dishwasher, unloads and wipes trays clean.
* Scrapes and stacks dishes. Returns dirty dishes, silverware to the dishwashing area, sorting and placing them in a prescribed area in preparation for washing.
* Stocks stations with roll ups and place mats.
* Checks restrooms for cleanliness.
* Respond to any guests additional request and assists servers with their tables as needed.
* Inspects floor for debris, spills and sweeps/dries as necessary.
* Other duties as required or assigned by Management.
Bertucci's-Prep / Portion
Bertucci's job in Boston, MA
We're building our brand and are looking for employees to join the Bertucci's family! There's a fire inside of every Bertucci's. One of the things that make our company so distinctive is the brick oven at the center of each restaurant. Bricks have long been regarded as one of the strongest and most stable building materials throughout history. The 936 bricks that make up each one of our brick ovens are the cornerstone of our kitchen and the foundation of our authentic flavor. Individually, each of these bricks is strong and unique. Together, they insulate the environment that serves as both the backbone of our culture as an organization and the authenticity of our promise to our guests. That's why we need you. We're building our brand and are looking for employees to join the Bertucci's family and help us grow - brick by brick through innovation and excellence. We want to know what inspires the fire inside of you. Thank you again for your interest in Bertucci's! Prepare food products for use by the cooks and food servers.
Requirements
Primary responsibilities: Responsibilities may include but are not limited to the following: • Retrieves food products and equipment from appropriate area of storage • Prepares protein according to standard recipes by seasoning, grilling and cutting into appropriate portions as designated, and storing properly for anticipated usage • Prepares food products according to anticipated business and ensures minimum spoilage by storing surplus food products in appropriate storage area and retrieving as needed for business demands as designated and in accordance with state/local health regulations • Prepares food products according to safety policies designated • Demonstrates correct use of foot equipment and utensils • Wipes up spills on counter and floor as necessary in order to prevent falls • Maintains sanitary work area as defined by State/ Local Health Department guidelines by cleaning food service equipment and utensils as necessary throughout preparation of food items • Wipes immediate work area as necessary after preparation of food items • Maintains food, equipment and utensils in an orderly manner • Performs additional duties as requested or needed by other employees. • Posts and implements daily food preparation assignments for all kitchen personnel in designated posted areas
Additional Info
Position Requirements: • Must be at least 18 years old • Good communication skills • Some heavy lifting (up to 50lbs) • Must exert well-paced mobility for the duration of shift with lifting, stooping and bending • Hand dexterity and coordination required Benefits: • Great pay • Flexible Schedules • Medical & Dental Insurance • Short Term Disability Insurance • Vision Care Program • Paid Vacation • Direct Deposit • Tuition Assistance • Meal Discounts Bertuccis is an equal opportunity employer.
Shift Leader
Boston, MA job
Job Description
The shift lead position is the first step an hourly team member takes towards becoming a manager. One may not always be leading a shift, but as a certified shift leader, the individual will be expected to always be thinking like shift leader. The individual has been chosen for this position based on their leadership qualities as well as the skills they have shown management on a daily basis. Successful shift leading will directly lead to be eligible to become a manager within the THG organization.
Purpose of Position:
Supports the Management team while ensuring all team members perform to the highest standards - 100% performance, 100% of the time at 100% volume of the business
Assists the Management team with inventory control, food quality, controllable costs and financial results
Shift leaders are accountable for every guest's complete satisfaction in their dining experience by empowering team members to react positively and by being hospitality focused FIRST in every instance - while maintaining a constant presence on the floor
Responsibilities:
Enriches each Guest's experience by effectively building relationships while on the floor
Oversees the entire operations of the restaurant while leading the shift
Confidently handles guest's complaints and service issues with grace and focus… finds solutions
Works on increasing sales… in-store, delivery and catering
Shares responsibilities with fellow managers to follow and complete all manager checklists
Shares all office administration duties (cash handling, loss prevention, audits, etc…)
Able to operate all Revel POS functions and troubleshoot when needed
Monitors restaurant equipment and ensures it is kept in good repair
Manages labor in store to ensure hourly labor is within parameters to meet budget
Monitors food waste and inventory… resolves ALL food quality issues
Directs and follows up with team members to ensure that daily checklists are being completed
Follows Manager Travel Path
Leads team in maintaining the highest cleanliness and organization standards
Utilizes development journals to OWN the training, cross-training, and development of the team
Challenges themselves to becoming better everyday
Partners with Managers to recruit, interview, hire and retain a team of top performers
Helps lead the entire team to excel at hospitality, productivity and performance
Requirements:
Ability to work when needed to support the managers, the team and the brand
Attendance is key; the store must open on time and close when scheduled - when you are scheduled to do either, you will be required to be in store as any other manager
Maintain confidentiality to and with your Management team; what is talked about within your Management team must be in complete confidentiality
Expected to reach the MIT binder, train based on its standards and be certified in all positions in the store; this includes the team member handbook and shift running
Positive, honest, patient and encouraging demeanor
Reads and communicates effectively in English in both verbal and written communications
Energetic, super friendly and a proactive team player
Able to work and manage the team in a fast-paced environment
Proficiency at all levels, including recipe knowledge, service standards, sanitation practices, FOH and BOH management functions
Ability to lift, bend, stoop, walk and perform other physical tasks for hours
Kitchen Manager - Logan Airport
Boston, MA job
Member of the BOH management team compensated on an hourly basis that assists the other managers with the shift execution of culinary and kitchen operations in a manner consistent with the Company's Core Values, policies, specifications, Food Safety & Sanitation, and quality assurance to promote the finest guest and employee experience. The KM models and acts in accordance with Legal Sea Foods policies and standards.
DUTIES & RESPONSIBILITIES:
* In the absence of a senior BOH manager, leads restaurant BOH shift and BOH Department employees to ensure excellent restaurant operations including opening and closing duties.
* Handles employee relations issues/concerns and guest complaints during shift when the BOH manager on duty is not present.
* Assists with the staffing of the restaurant including participating in hiring process.
* Manages job assignments, break rotation and delegation of tasks during shift when manager on duty is not present.
* Responsible for necessary ordering of product in the absence of the BOH manager on duty.
* As opener/closer, responsible for compliance with all food safety and sanitation matters.
* Adheres to Company operational guidelines, including without limitation, food specifications, ticket time obligations, sanitation procedures, allergy procedures, food quality walkthroughs etc.
* Assists with the preparation/completion of paperwork required to operate the restaurant.
* Assists with recordkeeping duties in the restaurant including adding employees to systems, ensuring employees are punched in while performing work, and maintaining accurate employee personnel files.
* Responsible for following and enforcing Company standards, protocols and policies including, without limitation: safety, sanitation, and respectful workplace.
FOH Shift Supervisor- Harborside
Boston, MA job
The Shift Supervisor is responsible for supervising FOH operations in the restaurant by providing information and assistance to hourly staff; assuring that associates are following company policies and procedures, upholding the company's policies for Food Safety & Sanitation, and providing outstanding guest/customer service.
DUTIES & RESPONSIBILITIES:
* Leads restaurant FOH shift and FOH Department employees to ensure excellent restaurant operations including opening and closing duties.
* Ensures the restaurant is organized and staffed as designated by the existing written schedule prepared by management through proper job assignments, break rotation, and delegation of tasks. Makes floor plans and determines breaks for FOH staff.
* Ensures all staff clock in at the start of their shift.
* Manages job assignments, break rotation and delegation of tasks during shift.
* Handles employee relations issues and concerns when the manager on duty is not present. Communicates any issues or concerns on shift to Senior Management. Properly escalates issues and concerns.
* Provides support and assistance to hourly associates on point of sale and reservations issues.
* Coordinates and conducts excellent customer service to encourage Return of Guest.
* Assists associates as needed to provide hospitality to guests (table visits, refires, etc). Handles guest complaints during the shift, taking prompt and appropriate action to resolve problems. Includes the ability to reasonably utilize comp/promo items for guest recovery. Properly escalates issues to GM/Chef as appropriate.
* Responsible for following and enforcing Company standards, protocols and policies including, without limitation: safety, sanitation, and respectful workplace.
* Responsible for timely and accurate completion and reconciliation of all financial transactions and operating point of sale terminals according to established cash handling guidelines.
* Helps with and may conduct Legal Sea Foods training such as Service and Sanitation, Menu, Fish, and POS for new hires.
Bertucci's-Foodserver / Waitstaff
Bertucci's job in Boston, MA
We're building our brand and are looking for employees to join the Bertucci's family! There's a fire inside of every Bertucci's. One of the things that make our company so distinctive is the brick oven at the center of each restaurant. Bricks have long been regarded as one of the strongest and most stable building materials throughout history. The 936 bricks that make up each one of our brick ovens are the cornerstone of our kitchen and the foundation of our authentic flavor. Individually, each of these bricks is strong and unique. Together, they insulate the environment that serves as both the backbone of our culture as an organization and the authenticity of our promise to our guests. That's why we need you. We're building our brand and are looking for employees to join the Bertucci's family and help us grow - brick by brick through innovation and excellence. We want to know what inspires the fire inside of you. Thank you again for your interest in Bertucci's! Server: Responsible for serving our customers according to Bertucci's Service philosophy and guidelines. Requires providing hospitality by responsiveness to guest needs - answering any questions and following up regarding food, drinks, etc. This includes taking orders, transmitting orders to the kitchen, ensuring that prepared orders meet high standards before serving to our guests, attending to the customer in a speedy, friendly and proper fashion, and correctly collecting and processing payment (including cash out at end of shift.)
Requirements
Primary responsibilities: Responsibilities may include but are not limited to the following: • Set-up and break-down of the dining room and service stations, clearing and resetting tables, a series of side work assignments, and general cleaning of the work area • Constantly keeping areas- tables, floor, chairs, service station clean, neat and organized • Assist other employees as needed • Pre-bus tables • Courteously greets customers and informs of current food promotions and specials, answers questions and makes suggestions regarding food and beverages • Visually inspects all products in order to ensure all garnishes are added appropriately and all food products are eye-appealing as designated • Removes dirty dishes as needed between courses and at the end of the meal and returns them to the dishwashing area • Reports all food and service complaints to the manager • Stocks silverware, small containers, food products/ garnishes, condiments, and various items
Additional Info
Position Requirements: • Must be at least 18 years old • Some heavy lifting (25-30lbs) • Ability to work well under pressure • Ability to remain to stand and active for a 9-hour shift • Ability to communicate (Speak, read and write English) • Able to work well in a fast-paced environment Preferred skills: • Sales skills • Responsible alcohol service • Proper cash handling Benefits: • Great pay • Flexible Schedules • Medical & Dental Insurance • Short Term Disability Insurance • Vision Care Program • Paid Vacation • Direct Deposit • Tuition Assistance • Meal Discounts Bertuccis is an equal opportunity employer.
Dishwasher - Braintree (South Shore Place)
Braintree Town, MA job
As a dishwasher, you will be an essential part of our kitchen team, responsible for maintaining a clean and organized kitchen environment. Responsibilities: * Proper use, care, and maintenance of the dish machine * Keep a clean supply of dishware, glassware, and silverware as well as an adequate supply of utensils for the kitchen
* Properly dispose of kitchen waste and recycling, keeping disposal areas clean and organized
* Perform various maintenance clean-up functions, such as general cleaning & sanitizing
* Minor interior and exterior maintenance (snow and ice removal, trash removal)
* Follow all safety and sanitation procedures to maintain a safe working environment
* Other related duties assigned by Management
Kitchen Manager -Greater Boston
Boston, MA job
Member of the BOH management team compensated on an hourly basis that assists the other managers with the shift execution of culinary and kitchen operations in a manner consistent with the Company's Core Values, policies, specifications, Food Safety & Sanitation, and quality assurance to promote the finest guest and employee experience. The KM models and acts in accordance with Legal Sea Foods policies and standards.
DUTIES & RESPONSIBILITIES:
* In the absence of a senior BOH manager, leads restaurant BOH shift and BOH Department employees to ensure excellent restaurant operations including opening and closing duties.
* Handles employee relations issues/concerns and guest complaints during shift when the BOH manager on duty is not present.
* Assists with the staffing of the restaurant including participating in hiring process.
* Manages job assignments, break rotation and delegation of tasks during shift when manager on duty is not present.
* Responsible for necessary ordering of product in the absence of the BOH manager on duty.
* As opener/closer, responsible for compliance with all food safety and sanitation matters.
* Adheres to Company operational guidelines, including without limitation, food specifications, ticket time obligations, sanitation procedures, allergy procedures, food quality walkthroughs etc.
* Assists with the preparation/completion of paperwork required to operate the restaurant.
* Assists with recordkeeping duties in the restaurant including adding employees to systems, ensuring employees are punched in while performing work, and maintaining accurate employee personnel files.
* Responsible for following and enforcing Company standards, protocols and policies including, without limitation: safety, sanitation, and respectful workplace.
Line Cook
Shrewsbury, MA job
All team members are responsible for giving customers a great first impression of The Halal Guys. When a customer arrives at The Halal Guys, they must always receive a warm and sincere welcome, and as they depart, they should receive a heartfelt thank you.
Team Members should perform the following tasks with exemplary grace, thoroughness, efficiency, diligence and style:
Understand thoroughly and articulate with enthusiasm the details of The Halal Guys' food menu and beverages
Anticipate what the customer wants and does not want
Know how and when to provide what the customer needs, wants and does not yet know they want, tactfully and with confidence
Take the extra step to turn good service into great service and make it an experience each customer will remember
Teach and lead other members of the service team
Act as the consummate host, always looking for ways to exceed our customer's expectations
Maintain the cleanliness and neatness of the restaurant.
Purpose of Position:
The line cook is an extremely important position to our success. Speed and efficiency are imperative to the smooth operation of the kitchen and the satisfaction of our guests. Speed is needed to successfully complete all tasks, while efficiently and consistently assuring 100% guest satisfaction. The line cook will be provided with high quality products and necessary tools and equipment to complete daily duties.
Responsibilities:
Prepares all food items according to The Halal Guys SOP manual
Assumes 100% responsibility for quality of products served
Knows and complies with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures
Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period
Maintains a clean and sanitary work station area, including tables, shelves, grills, fryers, rice cooker, and refrigeration equipment
Handles, stores and rotates all products properly
Assists in food prep assignments during off-peak periods as needed
Closes the kitchen properly and follows the closing checklist for kitchen stations; assists others in closing the kitchen
Attends all scheduled team member meetings and brings suggestions for improvement
Performs other related duties as assigned by the kitchen manager or manager-on-duty
Requirements:
Efficiency and speed
Organization
Ability to perform well in a fast-paced work environment
Focused on quality and pride in work
Always a team player
2+ years of restaurant experience, specifically grill
Reliable transportation to and from work
Positive, honest, patient and encouraging demeanor
Energetic, super friendly and a proactive team player
Ability to lift 30 - 50 lbs regularly, bend, stoop, walk and perform other physical tasks for hours
$6.75 per hour - $6.75 per hour plus tips. Our Winning Family Starts With You! Check out these great benefits! * Flexible schedules to help you balance other life commitments (school, childcare, family care, etc.) * Free Employee Meal! * Weekly pay * Anniversary pay
* Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire)
* Paid Family and Medical Leave (up to 2 weeks after 1 year of service)
* Medical/dental insurance
* Ongoing training to build critical skills for current and future roles
* Discounts on cellphones, travel, electronics & much more!
* 401(k) savings plan (Company match after 1 year of service)
* Management career advancement opportunities (50%+ of our managers are promoted from hourly positions!)
And much more! Because at Olive Garden, We're All Family Here!
One key to our success is the high standards we set for ourselves and each other. That includes placing the health and safety of our team members and guests as a top priority. We are committed to the highest safety and sanitation practices, including ensuring team member wellness and maintaining clean restaurants.
As a busser, you play an essential role in delighting and serving our guests while keeping our restaurants spotless, sanitized and safe. Our bussers ensure the dining room is always clean, disinfected and an inviting atmosphere for our guests to enjoy. As a busser, you will assist our servers in providing excellent service to ensure guest satisfaction, as well as a firm commitment to the highest safety and sanitation standards.
We'd love to welcome you home as the newest member of the Family!
#MyOliveGardenFam
Server - Braintree (South Shore Place)
Braintree Town, MA job
The Server position is responsible for enhancing the guest experience by recommending and serving food and beverages according to Legal Sea Foods' high-quality standards. The Server is one of the primary contacts that a guest has, interacts directly with guests to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately. The Server must always maintain a friendly and attentive demeanor.
DUTIES & RESPONSIBILITIES:
* Greet guests warmly, take their food and beverage orders.
* Explain menu items, ingredients, and preparation methods to guests. Ask about allergies.
* Enter food and beverage orders into POS system accurately.
* Provide attentive and personalized service, anticipating guests' needs.
* Check on guests during their meals to ensure satisfaction and address requests/concerns.
* Refill drinks, clear plates, and reset tables.
* Assist with tidying tables, clearing leftovers, setting up stations, and maintaining a pleasant dining area.
* Handle guest complaints or concerns professionally and bring issues to management when necessary.
* Present bills to guests and process payment transactions accurately and quickly.
* Participate in pre-shift meetings and training sessions as required.
* Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.