Hotel Operation Manager jobs at Best Western

Job Description The General Manager (GM) is primarily responsible for overseeing all aspects of the hotel in accordance with our vision and mission statement, and core values. The General Manager's responsibilities include the maximization of financial performance, guest satisfaction, and staff development within established quality standards. The General Manager is also responsible for the hiring and training of all hotel staff. As a leader, we're looking for a self-starter who understands the position requires 24-hour availability Compensation: $65,000 - $70,000 Responsibilities: Manage budgets, maximize revenue, and maintain financial and statistical records. Oversee daily operations, including room bookings, event planning, and maintenance. Handle guest complaints and queries, promoting exceptional customer service. Conduct daily check-ins with department teams and lead training meetings to uphold service standards. Recruit, train, mentor, and supervise hotel staff to create a high-performing, guest-focused team. Qualifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1 -3 years of previous experience as a hotel manager, assistant manager, or department manager preferred. Physical ability to lift and move up to 25 pounds occasionally. High school diploma or GED required; advanced education in hospitality preferred. Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). About Company Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.

Job DescriptionBenefits/Perks Competitive wages Thorough training on proper cleaning and disinfecting Career Growth Opportunities Fun and Energetic Environment Ongoing training Job Summary We are looking for a professional Hotel Maintenance to join our team. You will be responsible for taking care of our hotels infrastructure as well as repair projects. As the Hotel Maintenance , you should have experience with electrical, plumbing, and HVAC systems. You must be organized and committed to meeting health and safety standards at all times. Your primary goal is to ensure our hotel is safe and functional for guests and employees. Responsibilities Inspect hotel regularly to ensure it meets safety standards Arrange for routine maintenance in hotel rooms and public areas Undertake repair and maintenance projects without disturbing guests Communicate all problems and resolve them or make recommendations to upper management for resolution Qualifications Hotel maintenance or construction management experience preferred Ability to quickly diagnose the root cause of failures and suggest appropriate solutions In-depth knowledge of health and safety regulations Demonstrated ability to communicate effectively in person, via phone, and in writing with the site staff and internal partners, external vendors, and groups of residents

**Additional Information** Relocation Assistance Available **Job Number** 25197010 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Bacara Santa Barbara, 8301 Hollister Avenue, Santa Barbara, California, United States, 93117VIEW ON MAP (******************************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $75,000 - $99,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. **CORE WORK ACTIVITIES** **Supporting Management of Front Desk Team** - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Encourages and builds mutual trust, respect, and cooperation among team members. - Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. - Ensures employee recognition is taking place on all shifts. - Establishes and maintains open, collaborative relationships with employees. **Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals** - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. - Develops specific goals and plans to prioritize, organize, and accomplish your work. - Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. - Strives to improve service performance. - Collaborates with the Front Office Manager on ways to continually improve departmental service. - Communicates a clear and consistent message regarding the Front Office goals to produce desired results. - Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. **Ensuring Exceptional Customer Service** - Provides services that are above and beyond for customer satisfaction and retention. - Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Serves as a role model to demonstrate appropriate behaviors. - Sets a positive example for guest relations. - Displays outstanding hospitality skills. - Empowers employees to provide excellent customer service. - Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. - Provides feedback to employees based on observation of service behaviors. - Handles guest problems and complaints effectively. - Interacts with guests to obtain feedback on product quality and service levels. **Managing Projects and Policies** - Implements the customer recognition/service program, communicating and ensuring the process. - Ensures compliance with all Front Office policies, standards and procedures. - Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. **Additional Responsibilities** - Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. - Analyzes information and evaluating results to choose the best solution and solve problems. - Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. - Functions in place of the Front Office Manager in his/her absence. - Communicates critical information from pre- and post-convention meetings to the Front Office staff. - Participates in department meetings. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ _Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** Some Focus on Housekeeping **Job Number** 25179392 **Job Category** Rooms & Guest Services Operations **Location** Marina del Rey Marriott, 4100 Admiralty Way, Marina Del Rey, California, United States, 90292VIEW ON MAP (**************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $134,000 - $183,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Functions as the strategic business leader of the property's Rooms Operations, areas of responsibility include Front Office, Business Center, Recreation/Health Club and Housekeeping. Works with direct reports (e.g., department heads) to develop and implement departmental strategies and manages the implementation of the brand service strategy and brand initiatives. Verifies that Rooms Operations meet the brand's standards, targets customer needs, monitors employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. **CANDIDATE PROFILE** **Education and Experience** - 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR - 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. **CORE WORK ACTIVITIES** **Managing Profitability** - Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. - Analyzes service issues and identifies trends. - Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. - Works with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. **Managing Revenue Goals** - Monitors Rooms operations sales performance against budget. - Reviews reports and financial statements to determine Rooms operations performance against budget. - Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. - Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. **Leading Operations and Department Teams** - Functions as the strategic business leader of the property's Rooms Operations; areas of responsibility include Front Office, Business Center, Recreation/Health Club and Housekeeping. - Works with direct reports (e.g., department heads) to develop and implement departmental strategies. - Champions the brand's service vision for product and service delivery and verifies alignment amongst the Rooms leadership teams. - Develops systems to enable employees to understand guest satisfaction results. - Monitors employee satisfaction. - Communicates a clear and consistent message regarding departmental goals to produce desired results. - Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. - Performs other duties, as assigned, to meet business needs. **Managing the Guest Experience** - Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. - Responds to and handles guest problems and complaints. - Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. - Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. **Managing and Conducting Human Resources Activities** - Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. - Verifies that employees are treated fairly and equitably. - Verifies that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). - Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. - Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. - Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. - Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns. - Verifies that property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. - Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. - Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. These are material job duties of this position. Your background may have a direct, adverse, and negative bearing on the duties and responsibilities of this position potentially resulting in the withdrawal of a conditional offer of employment. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 25185815 **Job Category** Rooms & Guest Services Operations **Location** The US Grant a Luxury Collection Hotel San Diego, 326 Broadway, San Diego, California, United States, 92101VIEW ON MAP (************************************************************************************************************************************************************************************ **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $68,640 - $84,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. **CORE WORK ACTIVITIES** **Supporting Management of Front Desk Team** - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Encourages and builds mutual trust, respect, and cooperation among team members. - Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. - Ensures employee recognition is taking place on all shifts. - Establishes and maintains open, collaborative relationships with employees. **Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals** - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. - Develops specific goals and plans to prioritize, organize, and accomplish your work. - Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. - Strives to improve service performance. - Collaborates with the Front Office Manager on ways to continually improve departmental service. - Communicates a clear and consistent message regarding the Front Office goals to produce desired results. - Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. **Ensuring Exceptional Customer Service** - Provides services that are above and beyond for customer satisfaction and retention. - Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Serves as a role model to demonstrate appropriate behaviors. - Sets a positive example for guest relations. - Displays outstanding hospitality skills. - Empowers employees to provide excellent customer service. - Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. - Provides feedback to employees based on observation of service behaviors. - Handles guest problems and complaints effectively. - Interacts with guests to obtain feedback on product quality and service levels. **Managing Projects and Policies** - Implements the customer recognition/service program, communicating and ensuring the process. - Ensures compliance with all Front Office policies, standards and procedures. - Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. **Additional Responsibilities** - Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. - Analyzes information and evaluating results to choose the best solution and solve problems. - Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. - Functions in place of the Front Office Manager in his/her absence. - Communicates critical information from pre- and post-convention meetings to the Front Office staff. - Participates in department meetings. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Functions as the strategic business leader of the property's Rooms Operations, areas of responsibility include Front Office, Business Center, Recreation/Health Club and Housekeeping. Works with direct reports (e.g., department heads) to develop and implement departmental strategies and manages the implementation of the brand service strategy and brand initiatives. Verifies that Rooms Operations meet the brand's standards, targets customer needs, monitors employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience * 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR * 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Profitability * Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. * Analyzes service issues and identifies trends. * Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. * Works with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals * Monitors Rooms operations sales performance against budget. * Reviews reports and financial statements to determine Rooms operations performance against budget. * Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. * Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams * Functions as the strategic business leader of the property's Rooms Operations; areas of responsibility include Front Office, Business Center, Recreation/Health Club and Housekeeping. * Works with direct reports (e.g., department heads) to develop and implement departmental strategies. * Champions the brand's service vision for product and service delivery and verifies alignment amongst the Rooms leadership teams. * Develops systems to enable employees to understand guest satisfaction results. * Monitors employee satisfaction. * Communicates a clear and consistent message regarding departmental goals to produce desired results. * Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. * Performs other duties, as assigned, to meet business needs. Managing the Guest Experience * Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. * Responds to and handles guest problems and complaints. * Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. * Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities * Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. * Verifies that employees are treated fairly and equitably. * Verifies that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). * Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. * Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. * Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. * Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns. * Verifies that property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. * Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. * Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. These are material job duties of this position. Your background may have a direct, adverse, and negative bearing on the duties and responsibilities of this position potentially resulting in the withdrawal of a conditional offer of employment. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Functions as the strategic business leader of the property's Rooms Operations, areas of responsibility include Front Office, Business Center, Recreation/Health Club and Housekeeping. Works with direct reports (e.g., department heads) to develop and implement departmental strategies and manages the implementation of the brand service strategy and brand initiatives. Verifies that Rooms Operations meet the brand's standards, targets customer needs, monitors employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Profitability • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. • Analyzes service issues and identifies trends. • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. • Works with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals • Monitors Rooms operations sales performance against budget. • Reviews reports and financial statements to determine Rooms operations performance against budget. • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams • Functions as the strategic business leader of the property's Rooms Operations; areas of responsibility include Front Office, Business Center, Recreation/Health Club and Housekeeping. • Works with direct reports (e.g., department heads) to develop and implement departmental strategies. • Champions the brand's service vision for product and service delivery and verifies alignment amongst the Rooms leadership teams. • Develops systems to enable employees to understand guest satisfaction results. • Monitors employee satisfaction. • Communicates a clear and consistent message regarding departmental goals to produce desired results. • Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. • Performs other duties, as assigned, to meet business needs. Managing the Guest Experience • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. • Responds to and handles guest problems and complaints. • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. • Verifies that employees are treated fairly and equitably. • Verifies that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. • Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns. • Verifies that property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. • Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. These are material job duties of this position. Your background may have a direct, adverse, and negative bearing on the duties and responsibilities of this position potentially resulting in the withdrawal of a conditional offer of employment. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Ensures employee recognition is taking place on all shifts. • Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Strives to improve service performance. • Collaborates with the Front Office Manager on ways to continually improve departmental service. • Communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers employees to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to employees based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures compliance with all Front Office policies, standards and procedures. • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Functions in place of the Front Office Manager in his/her absence. • Communicates critical information from pre- and post-convention meetings to the Front Office staff. • Participates in department meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Encourages and builds mutual trust, respect, and cooperation among team members. * Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. * Ensures employee recognition is taking place on all shifts. * Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Develops specific goals and plans to prioritize, organize, and accomplish your work. * Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. * Strives to improve service performance. * Collaborates with the Front Office Manager on ways to continually improve departmental service. * Communicates a clear and consistent message regarding the Front Office goals to produce desired results. * Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. * Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. * Serves as a role model to demonstrate appropriate behaviors. * Sets a positive example for guest relations. * Displays outstanding hospitality skills. * Empowers employees to provide excellent customer service. * Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. * Provides feedback to employees based on observation of service behaviors. * Handles guest problems and complaints effectively. * Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies * Implements the customer recognition/service program, communicating and ensuring the process. * Ensures compliance with all Front Office policies, standards and procedures. * Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities * Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. * Analyzes information and evaluating results to choose the best solution and solve problems. * Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. * Functions in place of the Front Office Manager in his/her absence. * Communicates critical information from pre- and post-convention meetings to the Front Office staff. * Participates in department meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

**Additional Information** **Job Number** 25151677 **Job Category** Event Management **Location** Renaissance Esmeralda Resort & Spa Indian Wells, 44400 Indian Wells Lane, Indian Wells, California, United States, 92210VIEW ON MAP (*************************************************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Bonus Eligible:** Y **JOB SUMMARY** Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all china, glass, and silver prior to use. Checks in with guests to verify satisfaction. Sets tables according to type of event and service standards. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day. Supports compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance. **CANDIDATE PROFILE** Education and Experience - High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. OR - If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. **Preferred** - Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills. **CORE WORK ACTIVITIES** **Management of Event Operations associated with Banquets, Event Services** - Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. - Leads shifts and actively participates in the servicing of events. - Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.). - Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies. - Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental). - Attends pre-event/pre-convention meetings as needed to understand group needs. - Communicates critical information to the Banquet, Event Services and Event Technology teams. - Conducts room function inspections prior to each event to ensure the room is set according to specifications. - Delegates tasks to ensure room sets are "on time" and meet Event Management Standards. - Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores. - Maintains attendance log for Banquet, Event Service and Event Technology employees. - Manages departmental inventories and assets including par levels and maintenance of equipment. - Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs). - Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits. - Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor. - Practices and executes brand specific meeting services program per Brand Standard (Redcoat Program, PlumPerfect Program, etc.) - Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction. - Works with Event Planning team to verify flawless delivery of events. **Leading Teams in Day-to-Day Activities Holding Teams to High Work Standards while Modeling those Standards** - Verifies knowledge and understanding of OSHA regulations are up to date. - Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. - Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. - Participates in the development and implementation of corrective action plans. **Providing Exceptional Customer Service** - Encourages employees to provide excellent customer service within guidelines. - Handles guest problems and complaints, seeking assistance from manager as necessary. - Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from manager as necessary. - Meets and greets guests. - Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction. **Assisting in Human Resource Activities** - Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. - Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews. - Supports training when appropriate. - Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. - Schedules employees to ensure shift coverage and meet business demands and productivity goals. The hourly pay range for this position is $27.40 to $37.02. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Ensures employee recognition is taking place on all shifts. • Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Strives to improve service performance. • Collaborates with the Front Office Manager on ways to continually improve departmental service. • Communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers employees to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to employees based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures compliance with all Front Office policies, standards and procedures. • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Functions in place of the Front Office Manager in his/her absence. • Communicates critical information from pre- and post-convention meetings to the Front Office staff. • Participates in department meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Encourages and builds mutual trust, respect, and cooperation among team members. * Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. * Ensures employee recognition is taking place on all shifts. * Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Develops specific goals and plans to prioritize, organize, and accomplish your work. * Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. * Strives to improve service performance. * Collaborates with the Front Office Manager on ways to continually improve departmental service. * Communicates a clear and consistent message regarding the Front Office goals to produce desired results. * Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. * Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. * Serves as a role model to demonstrate appropriate behaviors. * Sets a positive example for guest relations. * Displays outstanding hospitality skills. * Empowers employees to provide excellent customer service. * Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. * Provides feedback to employees based on observation of service behaviors. * Handles guest problems and complaints effectively. * Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies * Implements the customer recognition/service program, communicating and ensuring the process. * Ensures compliance with all Front Office policies, standards and procedures. * Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities * Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. * Analyzes information and evaluating results to choose the best solution and solve problems. * Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. * Functions in place of the Front Office Manager in his/her absence. * Communicates critical information from pre- and post-convention meetings to the Front Office staff. * Participates in department meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years' experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Managing Banquet Operations • Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props). • Applies knowledge of all laws, as they relate to an event. • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. • Adheres to and reinforces all standards, policies, and procedures. • Maintains established sanitation levels. • Manages departmental inventories and maintains equipment. • Schedules Event Services staff to forecast and service standards, while maximizing profits. • Assists team in developing lasting relationships with groups to retain business and increase growth. Participating in and Leading Banquet Teams • Sets goals and delegates tasks to improve departmental performance. • Conducts monthly department meetings with the Banquet team. • Applies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trends. • Acts as a liaison to the kitchen staff. • Leads shifts and actively participates in the servicing of events. Executing Event Services Operations and Maintaining Inventories • Attends pre-event meetings as needed to understand group needs. • Establishes consistent standards for meeting room sets and VIP meeting room sets. • Conducts function room inspections prior to each function to verify the room is set according to specifications. • Maintains cleanliness and sanitation standards in all event operation areas. • Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event. • Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers). • Coordinates routine maintenance to verify a quality meeting facility. • Resolves issues and/or suggest alternatives to previous arrangements if necessary. • Attends and participates in all pertinent meetings. • Leads shifts and actively participates in the servicing of events. • Verifies function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. Verifying and Providing Exceptional Customer Service • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Encourages employees to provide excellent customer service. • Verifies employees understand expectations and parameters. • Strives to improve service performance. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Reviews comment cards and guest satisfaction results with employees. Conducting Human Resources Activities • Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures. • Observes service behaviors of employees and provides feedback to individuals. • Monitors progress and leads discussion with staff each period. • Participates in the development and implementation of corrective action plans. • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. • Attends and participates in all pertinent meetings. • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. • Conducts associate performance appraisals and provides feedback as needed. • Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns. • Observes service behaviors of associates and provides feedback to individuals. • Communicates performance expectations in accordance with job descriptions for each position. • Verifies property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Brings issues to the attention of supervisor and/or Human Resources as necessary. • Verifies associates understand expectations and parameters. • Delegates tasks to verify room sets are “on time” and meet Event Service Standards. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 2 years' experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Managing Banquet Operations * Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props). * Applies knowledge of all laws, as they relate to an event. * Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. * Adheres to and reinforces all standards, policies, and procedures. * Maintains established sanitation levels. * Manages departmental inventories and maintains equipment. * Schedules Event Services staff to forecast and service standards, while maximizing profits. * Assists team in developing lasting relationships with groups to retain business and increase growth. Participating in and Leading Banquet Teams * Sets goals and delegates tasks to improve departmental performance. * Conducts monthly department meetings with the Banquet team. * Applies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trends. * Acts as a liaison to the kitchen staff. * Leads shifts and actively participates in the servicing of events. Executing Event Services Operations and Maintaining Inventories * Attends pre-event meetings as needed to understand group needs. * Establishes consistent standards for meeting room sets and VIP meeting room sets. * Conducts function room inspections prior to each function to verify the room is set according to specifications. * Maintains cleanliness and sanitation standards in all event operation areas. * Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event. * Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers). * Coordinates routine maintenance to verify a quality meeting facility. * Resolves issues and/or suggest alternatives to previous arrangements if necessary. * Attends and participates in all pertinent meetings. * Leads shifts and actively participates in the servicing of events. * Verifies function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. Verifying and Providing Exceptional Customer Service * Sets a positive example for guest relations. * Interacts with guests to obtain feedback on product quality and service levels. * Responds to and handles guest problems and complaints. * Encourages employees to provide excellent customer service. * Verifies employees understand expectations and parameters. * Strives to improve service performance. * Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. * Reviews comment cards and guest satisfaction results with employees. Conducting Human Resources Activities * Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures. * Observes service behaviors of employees and provides feedback to individuals. * Monitors progress and leads discussion with staff each period. * Participates in the development and implementation of corrective action plans. * Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. * Attends and participates in all pertinent meetings. * Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. * Conducts associate performance appraisals and provides feedback as needed. * Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns. * Observes service behaviors of associates and provides feedback to individuals. * Communicates performance expectations in accordance with job descriptions for each position. * Verifies property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. * Brings issues to the attention of supervisor and/or Human Resources as necessary. * Verifies associates understand expectations and parameters. * Delegates tasks to verify room sets are "on time" and meet Event Service Standards. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

**Additional Information** **Job Number** 25195013 **Job Category** Event Management **Location** JW Marriott Anaheim Resort, 1775 South Clementine Street, Anaheim, California, United States, 92802VIEW ON MAP (******************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $71,000 - $95,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 2 years' experience in the event management, food and beverage, or related professional area. **CORE WORK ACTIVITIES** **Managing Banquet Operations** - Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props). - Applies knowledge of all laws, as they relate to an event. - Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. - Adheres to and reinforces all standards, policies, and procedures. - Maintains established sanitation levels. - Manages departmental inventories and maintains equipment. - Schedules Event Services staff to forecast and service standards, while maximizing profits. - Assists team in developing lasting relationships with groups to retain business and increase growth. **Participating in and Leading Banquet Teams** - Sets goals and delegates tasks to improve departmental performance. - Conducts monthly department meetings with the Banquet team. - Applies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trends. - Acts as a liaison to the kitchen staff. - Leads shifts and actively participates in the servicing of events. **Executing Event Services Operations and Maintaining Inventories** - Attends pre-event meetings as needed to understand group needs. - Establishes consistent standards for meeting room sets and VIP meeting room sets. - Conducts function room inspections prior to each function to verify the room is set according to specifications. - Maintains cleanliness and sanitation standards in all event operation areas. - Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event. - Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers). - Coordinates routine maintenance to verify a quality meeting facility. - Resolves issues and/or suggest alternatives to previous arrangements if necessary. - Attends and participates in all pertinent meetings. - Leads shifts and actively participates in the servicing of events. - Verifies function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. **Verifying and Providing Exceptional Customer Service** - Sets a positive example for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. - Responds to and handles guest problems and complaints. - Encourages employees to provide excellent customer service. - Verifies employees understand expectations and parameters. - Strives to improve service performance. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Reviews comment cards and guest satisfaction results with employees. **Conducting Human Resources Activities** - Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures. - Observes service behaviors of employees and provides feedback to individuals. - Monitors progress and leads discussion with staff each period. - Participates in the development and implementation of corrective action plans. - Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. - Attends and participates in all pertinent meetings. - Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. - Conducts associate performance appraisals and provides feedback as needed. - Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns. - Observes service behaviors of associates and provides feedback to individuals. - Communicates performance expectations in accordance with job descriptions for each position. - Verifies property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. - Brings issues to the attention of supervisor and/or Human Resources as necessary. - Verifies associates understand expectations and parameters. - Delegates tasks to verify room sets are "on time" and meet Event Service Standards. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. We are seeking an experienced IT professional who embodies Hyatt's core values of Respect, Integrity, Humility, Empathy, Creativity, and Fun. The ideal candidate is proactive, service-oriented, and committed to delivering seamless technology experiences that enhance guest satisfaction and support operational excellence. The Area IT Manager oversees technology operations for Alila Napa Valley (on-site 80%) and Andaz Napa Valley (on-site 20%). This role ensures reliable IT infrastructure, security, and support while aligning with corporate standards and property needs. Why Work With Us: * Competitive salary and benefits package * Paid time off from date of hire * Medical, dental, and vision insurance * 12 free nights at Hyatt hotels worldwide + colleague rates * $1,000 annual wellness/education reimbursement * A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate Be part of a team committed to delivering personalized, elevated service in one of Napa Valley's most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Responsibilities: * Manage all computer hardware, software, and network infrastructure for both properties. * Develop and maintain IT budgets, including procurement of technology-related items. * Ensure compliance with corporate IT policies and security protocols. * Provide hands-on technical support and troubleshooting for property teams. * Coordinate system upgrades, installations, and preventive maintenance. * Liaise with corporate IT and vendors for system integration and issue resolution. * Train property staff on technology systems and best practices

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. The Assistant Food and Beverage Manager will oversee the food and beverage areas within the hotel. Responsibilities may include scheduling, forecasting and training, ensuring compliance with federal, state and local laws as well as all operating procedures. This person may also coordinate special events at the hotel. The Assistant Food and Beverage Manager must have strong communication and analytical skills. Food and Beverage cost control experience is helpful. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. **Qualifications:** + Minimum of 2 years as F&B Management preferred + Wine/beverage knowledge in an upscale environment preferred + Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader + Salary range of $68,640.00 to $70,000.00 per year **Primary Location:** US-CA-Carmel **Organization:** Carmel Valley Ranch **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Food and Beverage **Req ID:** CAR005406 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

We are seeking an enthusiastic Assistant Rooms Manager at our 148-room boutique property in the heart of Culver City. This key leadership role provides shift oversight of **Front Desk, Housekeeping, Guest Services, and Event Setup** , ensuring exceptional guest experiences while driving operational excellence. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. We're looking for professionals who can quickly perpetuate a culture that embraces great design and superlative service. We want people who have a passion for exceptional hotel service, and who best express that belief in an atmosphere of spontaneity and authenticity. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. The responsibilities of the Assistant Rooms Manager would include assisting in overseeing any area in the Rooms Division. This can include the Front Office staff, Guest Services, Housekeeping/Laundry, and Reservations; included but not limited to: + Accurately compute the daily income of the hotel by verifying that all guest accounts are correct and in balance by the following morning. + Maximize customer service satisfaction in the absence of departmental management by supervising all departments in accordance with the standards of Hyatt. + Oversee overnight housekeeping colleagues. + Effectively deal with guests, other departments and team members. **May be required to work overnight shifts.** _The salary range for this position is $56,800 to $79,400. This is the pay range for this position that the Shay Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education._ **Qualifications:** + Minimum of one-year Front Office supervisory experience at a luxury lifestyle hotel (typically with Hyatt) + Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds. + Strong leadership presence with the ability to coach, counsel, and inspire teams. + Strong track record of colleague engagement, with the ability to motivate and inspire teams. + High energy, entrepreneurial spirit, and a guest-centric mindset. + Service oriented style with excellent presentation, communication, and interpersonal skills. + Hotel/Hospitality degree an asset. + Clear concise written and verbal communication skills in English. Spanish language skills a plus. + Must be proficient in Microsoft Word and Excel, with strong organizational and administrative skills. **Primary Location:** US-CA-Culver City **Organization:** The Shay **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Hotel Operations **Req ID:** CUL000130 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

We are seeking an enthusiastic Assistant Rooms Manager at our 148-room boutique property in the heart of Culver City. This key leadership role provides shift oversight of Front Desk, Housekeeping, Guest Services, and Event Setup, ensuring exceptional guest experiences while driving operational excellence. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. We're looking for professionals who can quickly perpetuate a culture that embraces great design and superlative service. We want people who have a passion for exceptional hotel service, and who best express that belief in an atmosphere of spontaneity and authenticity. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. The responsibilities of the Assistant Rooms Manager would include assisting in overseeing any area in the Rooms Division. This can include the Front Office staff, Guest Services, Housekeeping/Laundry, and Reservations; included but not limited to: * Accurately compute the daily income of the hotel by verifying that all guest accounts are correct and in balance by the following morning. * Maximize customer service satisfaction in the absence of departmental management by supervising all departments in accordance with the standards of Hyatt. * Oversee overnight housekeeping colleagues. * Effectively deal with guests, other departments and team members. May be required to work overnight shifts. The salary range for this position is $56,800 to $79,400. This is the pay range for this position that the Shay Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.