Customer Service Representative of BestResponse Intensive Crisis Center
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Buffalo, NY
FLSA Status: Non-Exempt Pay rate: $18.00 Schedule: Full Time and Part Time Available.Day/Weekend Shift, Evening, Evening/Weekend, Overnight, and Overnight/Weekend Shifts Available We're proud to offer competitive differentials to reward your commitment and specialized skills:
* Crisis Differential - Earn up to $2,500 annually
* Shift Differential - Earn an additional $1.00/hour for shifts from 4PM-12AM, and $1.50/hour for shifts from 12AM-8AM
* Language Differential - Bilingual? Let us know during the hiring process, you may be eligible to earn an extra $1.25/hour
POSITION RESPONSIBILITIES
* Greet all visitors that come to the office and notify appropriate staff of their arrival as applicable.
* Manage and maintain the waiting room area, including cleanliness and sanitation.
* Open and close the front office as needed.
* Manage the consumer arrival and departure process by check- in, schedule and reschedule appointments.
* Input and update consumer charts as needed or requested.
* Update insurance information by sending an email to Insurance Verification Team.
* Obtain paperwork for clients without insurance for sliding scale fee.
* Request and obtain payments for services.
* Performs filing, photocopying, general document creation, type letters, memos, and reports as needed.
* Meets agency Key Performance Indicators.
* Answer and route incoming phone calls.
* Receive and distribute interoffice mail, incoming faxes, postal mail, and deliveries.
* Monitor building cameras for unusual activity and report to supervisor as applicable.
* Monitors incoming faxes daily and forwards/scans appropriately.
* Completes registration and required paperwork for new consumers during same day access.
* Obtain Release of Information (ROIs) paperwork yearly and as needed for clients.
* Review and complete site specific reports on a regular scheduled basis.
* Schedule all telehealth services and send links requesting telehealth payments to clients
* Files and scans consumer documents into the EMR
* Completes daily scheduled audits (check in/no shows)
* Enter new clients & program participation into appropriate Electronic Medical Records Databases.
* Manages client transportation needs including Medicaid Answering Services (MAS) system as applicable.
* Prepare letters to request medical records and client authorizations and maintain a log of requests and record received per HIPAA compliance regulations.
* Sends Primary Care Physician (PCP) & other providers correspondence letters as well as outreach letters to current clients.
* Assigns, removes, and updates client encounters in EMR as needed.
* Maintains client confidentiality at all times following all agency and HIPPA policies.
* Completes all trainings required by the agency.
* Performs all other duties as assigned.
QUALIFICATIONS
* High School Diploma (or equivalency)
* At least 1 year of experience in a medical office or in customer service setting preferred.
* Bilingual preferred.
* Must have experience using basic office technology including the full Microsoft Suite (Word, Excel, Outlook, Teams), copiers, faxes, scanners, phones.
* Experience using Electronic Medical Records databases preferred.
* Ability to adapt and learn new programs.
* Ability to work flexible schedule, including evenings, weekends, and holidays.
* Must have ability to exercise empathy to be able to effectively and appropriately assist, either in person or by phone, all clients, especially individuals in crisis.
* Excellent communication skills and working relationships with all stakeholders in the agency.
* Experience with phone triaging skills, preferred.
* Ability to multi-task and be organized in a fast paced environment.
* Reliable transportation with ability to travel between sites as needed.
* Ability to maintain confidentially.
* Understanding of basic insurance terminology (copay, deductible, co-insurance, etc) preferred.
* Valid NYS Driver's License. (Float CSR only)
* Must have accredited NYS Defensive Driving course; or obtain within 15 days of hire and send certification of completion to Human Resources. (Float CSR only)
* Must maintain active NYS Defensive Driving course every 3 years and send a copy of the new certification of completion upon expiration. (Float CSR only)
* Must maintain valid vehicle inspection, registration, and insurance cards and send updated copies to Human Resources upon expiration. (Float CSR only)
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
Location
* BestResponse Intensive Crisis Center: 430 Niagara Street, Buffalo NY 14201
$18 hourly 8d ago
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Talent Acquisition Specialist
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Buffalo, NY
FLSA Status: Non-Exempt Pay range:$20-$22 an hour The Talent Acquisition (TA) Specialist will be responsible for management of the full pre-employment & onboarding process of all new hires to the agency including all employees, interns, volunteers, and independent contractors. Being the first impression of the agency, the TA Specialist plays a very important role in making sure each new hire has a seamless & positive onboarding experience. In addition, the TA Specialist will partner with all hiring managers to maintain clear communication regarding the onboarding process with their new hires. The TA Specialist will also attend career events and serve as a back-up to the Senior Talent Acquisition Specialists as needed.
POSITION RESPONSIBILITIES
* Manage the full new hire pre-employment & onboarding experience by keeping all new hires (employees, interns, volunteers, independent contractors, etc.) engaged through the process to the end, sending tasks for completion to new hires in a welcoming and timely fashion, as well as communicating with hiring managers & support partners regarding new hires.
* Maintain clear communication on next steps and requirements with all new hires & hiring managers.
* Finalize new hires on their start dates within the HR Management System thoroughly and efficiently.
* Build and analyze a vacancy report to be discussed in the Talent Acquisition Huddles regarding open positions.
* Organize new hire files to ensure all supporting documentation is included, accurate filing, and compliance with documentation retention.
* Manage and set up final new hire appointments prior to orientation to ensure compliance with regulatory requirements (including I-9 processing).
* Send completed new hire lists to various support teams within the agency to begin network assignment/equipment ordering process and scheduling.
* Process pre-employment requirements for all necessary internal transfers and maintain clear communication between the hiring manager and the employee.
* Identify, screen, and present qualified candidates to hiring managers (as needed and requested by the Talent Acquisition Manager).
* Respond to assigned web help desk tickets and complete all requests within a timely manner.
* Represent the agency at hiring events as requested by the Talent Acquisition Manager.
* Promote agency's Racial Equity and Inclusion concepts.
* Completes all trainings required by the agency.
* Performs all other duties as assigned.
QUALIFICATIONS
* Associates degree in Business or Human Resources with 1 year Human Resources/Recruiting/Onboarding or Office related experience -OR- High School diploma (or equivalency) with 3 years of Office Human Resources/Recruiting/Onboarding or Office related experience
* Ability to maintain confidentiality.
* Must have experience using basic office technology including the full Microsoft Suite (Word, Excel, Outlook, Teams), copiers, faxes, scanners, phones.
* Excellent communication skills with all levels of staff and stakeholders of the agency.
* Ability to establish and maintain good working relationships with all stakeholders in the agency.
* Excellent attention to detail.
* Knowledgeable of agency's programs and services.
* Ability to multi-task and remain organized in a fast paced environment.
* Reliable transportation with ability to travel between sites & to external events as needed.
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
$20-22 hourly 60d+ ago
Counselor for Community/Mobile Services (Buffalo travel)
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Buffalo, NY
Are you a committed, enthusiastic, caring, and licensed counselor ready to make a meaningful impact on the lives of others? We're inviting talented professionals like you submit an application to join our passionate team. At BestSelf Behavioral Health, our mission is to empower everyone to become their BestSelf and that absolutely includes our employees!
Have you heard about us?
At BestSelf Behavioral Health, we're redefining the world of mental health and wellness with our pioneering and comprehensive services. We're not just a mental health provider; we're mental health innovators. We believe in reimagining mental health and wellness solutions to provide the best care to our communities. Join us on a journey of personal and professional growth, where your passion for making a difference can truly shine and your expertise will play a pivotal role in creating more innovative, evidence-based strategies for well-being.
BestSelf Behavioral Health offers several community and mobile services that encompass compassionate patient-centered mental health and medication therapy for a wide range of mental health challenges. Our Assertive Community Treatment (ACT) teams offer fully mobile community-based mental health services, with a focus on intensive care, crisis support, and outreach, using a multi-disciplinary approach. PROS (Personalized Recovery Oriented Services) empowers individuals to gain a better understanding of their mental health issues and develop coping skills to facilitate their recovery. It offers a variety of classes, counseling, medical treatment, and life skills training.
Programs Available:
OnTrack (430 Niagara Street, Buffalo, NY) - OnTrack is a Coordinated Specialty Care (CSC) treatment program serving adolescents and young adults who are within two years of experiencing the onset of psychosis. Our mission is to provide individualized care to keep young people on track with their goals for school, work and personal relationships. The team has the opportunity for creative and flexible engagement in the office and in the community, establishing collaborative relationships and creating new resources to support young people and families. Equity, inclusion, rapid access and self-determination are at the core of everything we do. Looking for a full time licensed Counselor.
ACT Renew, ACT Aspire (768 Delaware Ave, Buffalo, NY) and ACT Strive (90 E 4th St, Dunkirk, NY) - ACT (Assertive Community Treatment) is a program designed to deliver comprehensive and effective services to individuals who are diagnosed with SPMI and whose needs have not been well met by more traditional service delivery approaches. The nature and intensity of ACT services are developed through the person-centered service planning process and adjusted through the process of daily team meetings. The ACT Aspire team and ACT Renew team both serve ages 18+ in Erie County. The ACT Strive team serves 18+ in Chautauqua County. Full time Counselor, licensed preferred.
How will you inspire others to become their BestSelf?
A Counselor at BestSelf Behavioral Health works directly with individuals facing various mental health, substance use, or co-occurring challenges, employing evidence-based & trauma informed care practices. The Counselor will provide individual and group therapy, support services for families, and crisis counseling. They collaborate with interdisciplinary teams to perform comprehensive assessments, diagnosis, treatment planning, discharges, and appropriate client referrals.
In times of crisis, Counselors respond promptly and expertly, developing safety plans to ensure clients' well-being. Counselors will also embrace a harm reduction model to promote healthier choices and behaviors, fostering recovery, and growth. A Counselor at BestSelf can expect a workday that is dynamic, inspiring, and extremely rewarding.
If you meet the following criteria, apply today!
* Minimum Master's degree in Social Work, Mental Health Counseling, Marriage & Family Therapy, or CASAC-T/CASAC-P required.
* Professional licensure: LMSW, LMFT, MHC-P, CASAC, CRC, LMHC, LCSW preferred.
* Must have knowledge of a variety of common intervention techniques, common mental health diagnoses, substance use interventions and resources.
* Excellent communication skills.
* Must be familiar with community resources to be able to appropriately link clients.
* Minimum proficiency with Windows based software applications is required.
* Must have experience with Electronic Medical Records databases and basic computer skills.
* Must appreciate cultural diversity and be aware of cross cultural counseling issues.
* Valid Drivers License, vehicle in working condition (with valid inspection, registration, and insurance), ability to travel between sites, & Defensive Driving Course (only applicable for some of our community & mobile programs).
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Professional license/certification renewal reimbursement
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
Salary Range
* Determined based on education, level of licensure/certification, and experience.
* Increases given when new licensure obtained.
Unlicensed Counselors:
* 35 hours per week: $43,500-$51,986.53 per year full time or $23.91-$28.57 per hour part time
* 37.5 hours per week: $46,607.14-$55,699.85 per year full time or $23.91-$28.57 per hour part time
* 40 hours per week: $49,714.28-$59,413.17 per year full time or $23.91-$28.57 per hour part time
Licensed Counselors:
* 35 hours per week: $45,500-$57,961.99 per year full time or $25-$31.85 per hour part time
* 37.5 hours per week: $48,750-$62,102.13 per year full time or $25-$31.85 per hour part time
* 40 hours per week: $52,000-$66,242.27 per year full time or $25-$31.85 per hour part time
$49.7k-59.4k yearly 60d+ ago
Senior Counselor of ACT Aspire
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Buffalo, NY
FLSA Status: Exempt Salary Range: $48,000 - $56,000. Personalized salary reflecting your related experience and academic/credentialed background. The Senior Counselor works at a maximum level of independence and responsibility, often sharing responsibility for program operations with the Program Director. The majority of time is spent in direct client services, providing crisis and ongoing counseling and psychotherapy to new and ongoing clients.
ACT (Assertive Community Treatment) is a program designed to deliver comprehensive and effective services to individuals who are diagnosed with SPMI and whose needs have not been well met by more traditional service delivery approaches. The nature and intensity of ACT services are developed through the person-centered service planning process and adjusted through the process of daily team meetings. The ACT Aspire Team serves ages 18+ in Erie County.
RESPONSIBILITIES:
* Provide clinical supervision to assigned staff. May supervise student interns
* Reviews and signs treatment plans developed by program staff.
* Assigns new cases to staff according to client needs and staff skills.
* Conducts utilization review of client charts to determine completeness of chart, appropriateness of treatment, and medical necessity for continued care or recommendations for alternate care.
* Provides initial and ongoing assessments of clients, including client history, evaluation of problems, and formulation of diagnosis.
* Develops initial and ongoing treatment plans which describe the goals of treatment and the methods to be used.
* Provides individual, family and group counseling and psychotherapy to assist clients in achieving the goals of treatment.
* Assists clients with linkages to appropriate community resources to enhance treatment and recovery.
* With appropriate releases of information, communicates with others in client service systems to coordinate care. Such contract may include, but not limited to, primary care physicians, insurance companies and other service providers involved in the care of clients.
* Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
QUALIFICATIONS:
* Minimum Master's degree in Social Work, Mental Health Counseling, Marriage & Family Therapy, or CASAC-T/CASAC-P required.
* Professional licensure: LMSW, LMFT, MHC-P, CASAC, CRC, LMHC, LCSW preferred.
* Must have knowledge of a variety of common intervention techniques, common mental health diagnoses, substance use interventions and resources.
* Excellent communication skills.
* Must be familiar with community resources to be able to appropriately link clients.
* Minimum proficiency with Windows based software applications is required.
* Must have experience with Electronic Medical Records databases and basic computer skills.
* Must appreciate cultural diversity and be aware of cross cultural counseling issues.
* Valid Drivers License, vehicle in working condition (with valid inspection, registration, and insurance), ability to travel between sites, & Defensive Driving Course (only applicable for some of our community & mobile programs).
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Professional license/certification renewal reimbursement
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
$48k-56k yearly 60d+ ago
Resident Support Specialist
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Buffalo, NY
FLSA Status: Non-exempt Starting rate: $18.00 Hours: 4pm-12am and 12am-8am, Full Time and Part Time Status Renaissance Addiction Services: 920 Harlem Rd. West Seneca, NY 14224 The Resident Support Specialist (RSS) supports a trauma informed care residential environment, providing support and motivation to the residents in developing daily living skills. The Resident Support Specialist encourages participation in social, educational, vocational, psychiatric, and rehabilitative activities, as well as assists residents in learning community integration and provides exposure to supportive services.
POSITION RESPONSIBILITIES
* Assists in the orientation of newly admitted residents
* Provides a therapeutic milieu for residents, including development of daily living skills, prosocial behaviors, and taking accountability for behaviors that do not align with expectations of the program.
* Conducts periodic rounds of the facility, interacting with residents during free time
* Assist staff in crisis management as needed
* Provides resident transportation as assigned
* Covers phones and reception area as assigned
* Participate in staff meetings and in-service training when scheduled
* Assist in coordinating social and recreational activities
* Oversee residents with kitchen and laundry room use, assists with household chores, and assists with meal preparation, when needed
* Ability to maintain flexible work schedule, especially nights, weekends and holidays.
* Completes necessary documentation accordingly.
* Completes all trainings required by the agency.
* Performs all other duties as assigned.
QUALIFICATIONS
* Associates degree or equivalent in human service field and one year in a human service agency, or High school diploma or equivalency and two years full time paid experience in a human service agency or health care facility.
* Excellent communication skills using all methods.
* Ability to identify potential crisis situations, convey this information to supervisor in a timely and appropriate manner, and follow through with directions.
* Ability to maintain BestSelf HIPPAA confidentiality guidelines.
* Ability to utilize the computer for email, training and BestSelf Systems.
* Must be able to lift up to 15 pounds when handling materials and related tasks.
* Must be able to stand or sit for extended periods of time.
* A valid NYS drivers' license
* Must have Accredited NYS Defensive driving course; or obtain within 15 days of hire.
* Must maintain Active NYS Defensive Driving class every 3 years, upon expiration.
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Professional license/certification renewal reimbursement
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
$18 hourly 60d+ ago
Client Safety Specialist of BestResponse Intensive Crisis Center
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Buffalo, NY
FLSA Status: Non-Exempt Pay rate: $18.00 Schedule: Part Time Shift- Sunday, Monday, Saturday We're proud to offer competitive differentials to reward your commitment and specialized skills: * Crisis Differential - Earn up to $2,500 annually * Shift Differential - Earn an additional $1.00/hour for shifts from 4PM-12AM, and $1.50/hour for shifts from 12AM-8AM
* Language Differential - Bilingual? Let us know during the hiring process, you may be eligible to earn an extra $1.25/hour
SUMMARY OF DUTIES
The Client Safety Specialist works with site staff to keep the site welcoming, safe, and secure. Responsible for overseeing the safety and security of the site, waiting areas, and building grounds to ensure an inviting, supportive, and safe environment for staff and clients. The Client Safety Specialist is a member of the building team and coordinates activities with the team and with the various programs located at the site.
POSITION RESPONSIBILITIES
* Greet clients and visitors entering/exiting the building.
* Assist in the screening and routing or providing directions to clients and visitors, especially during check-in/check-out.
* Assist patients in adhering to clinic policies/procedures/rules (i.e., time slotting).
* Assist other staff in maintaining a stable and respectful environment.
* Supervise entryway and waiting areas to ensure waiting room rules are followed.
* Provide an inviting and comfortable environment in waiting areas.
* Uphold no soliciting and smoking rules for parking lot and entrance of clinic.
* Keep both site leadership & Client Safety Supervisor properly informed of any safety and security issues (i.e., loitering, suspected or witnessed medication diversion or the trafficking of illicit substances).
* Manage general upkeep of waiting areas (e.g. making coffee, organizing waiting areas, updating client bulletin boards) in order to maintain a clean, orderly environment.
* Patrol all areas directly outside of the building and parking lot with random checks throughout the day and complete frequent rounds of the interior of the site.
* Preparation of incident reports and participation in incident investigations as necessary
* Lead and coordinate response teams during emergency situations according to policies developed for the use of panic buttons and associated paging codes.
* Keep supervisor informed in a timely manner when emergency situations occur.
* Provide coverage to other sites as requested by supervisor.
* Completes all trainings required by the agency.
* Performs all other duties as assigned.
QUALIFICATIONS
* High School Diploma or GED.
* Some Peer support experience preferred.
* Must be able to collaborate effectively in a team environment.
* Must have excellent attention to detail and problem solving skills.
* Must be able to work evenings, weekends, and holidays.
* Must have reliable transportation when occasional need to travel to other sites occurs.
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
$18 hourly 60d+ ago
Provider Enrollment & HR Analyst
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Buffalo, NY
FLSA Status: Non-Exempt Starting Range: $24.50- $28.57 per hour Located at 899 Main St., Buffalo, NY 35 Hours Full-Time The Provider Enrollment & HR Analyst is responsible for preparing and submitting applications and supporting documentation for the purpose of enrolling individual physicians and physician groups with payers. The Provider Enrollment & HR Analyst also processes new applications, revalidations, and updates roster, performs confidential administrative tasks associated with the human resource management of the agency. The Provider Enrollment & HR Analyst will maintain HR files in accordance with all mandating guidelines. Builds and runs reports on an as needed basis. Works with multidisciplinary team to develop, track, and monitor quality & compliance indicators, staff in-services, mandatory and elective trainings, and quality improvement information.
POSITION RESPONSIBILITIES
Provider Enrollment
* Maintain updated knowledge of Provider Enrollment regulations and develop new/update existing procedure documentation.
* Collaborate with insurance carriers to ensure the team is enrolling new BestSelf programs by following the applicable requirements and enrollment procedures.
* Investigate new external electronic platforms used by insurance carriers and ensure the team is prepared to utilize efficiently and effectively.
* Receive and analyze all verified documentation for Providers and execute provider enrollment with carriers.
* Process new enrollments, revalidations, and making sure all providers are linked with their appropriate sites.
* Shares essential updates with providers and internal teams as necessary in weekly summary reports or other correspondence.
* Collaborate with the Billing team on enrollment issues to investigate and correct.
* Work closely and effectively with the Insurance Carriers and Providers.
* Correspond with providers and Program Directors as necessary.
* Establish a relationship with the carrier credentialing representative and keep up on any changes or updates with the carriers.
* Communicate with providers on any enrollment issues, needs and updates.
* Update Providers CAQH accounts.
HRIS
* Runs various audit reports on a determined frequency from the HRMS to ensure employee data and file documentation is compliant.
* Provide reports to HR management team, SMT and/or EMT as requested by the Talent Acquisition and HRIS Manager.
* Protects employee data by maintaining access rights to our employee databases and documents.
* Assists the Talent Acquisition & HRIS Manager in confidential tasks associated with Human Resource management of the agency.
* Enters, updates, and verifies data in HRMS as directed.
* Works closely with the other branches within the agency to provide a seamless employee experience as it relates to their career, wages, and benefits.
* Serve as a liaison between the agency and our HR systems in developing new processes and resolving any technology issues that may arise.
* Using state and national web sites, monitors license and other sanctions monthly.
* Develops and maintains mechanisms to track agency wide audit information, such as excel spread sheets and HR software.
* Promote agency's Racial Equity and Inclusion concepts.
* Builds and maintains an effective, professional, and positive working relationship with all levels of employees
* Provides timely, caring, and thorough employee service when employee inquiries are received.
* Provide support and guidance to the HRIS and Talent Acquisition teams as needed and as requested.
* Maintain confidentially and containment with to remain in compliance with HIPAA and protect employee information at all times.
* Completes all trainings required by the agency.
* Performs all other duties as assigned.
QUALIFICATIONS
* Bachelor's degree in Business or Human Resources and 2 years of HR related experience - OR- Associate's degree in Business or Human Resources and 4 years of HR related experience
* PLUS 2 years of experience with processing the full Provider Enrollment cycle.
* Strong knowledge working with report writing databases as well as common office technology/software including the use of the Microsoft Office Suite.
* Ability to maintain confidentiality
* Excellent communication skills with all levels of staff
* Efficient time management
* High attention to detail
* Understanding of the agency's programs and services
* Experience working with and full understanding of insurance carriers' processes.
* Familiarity with NCQA standards and how to apply them.
* Proficient with basic computer systems, networks, and software applications, such as the Microsoft Office Suite (Outlook, Word, and Excel).
Benefits include:
* Generous paid time
* Multiple health insurance options
* Employee referral bonus
* Tuition Reimbursement
* Clinical license renewal reimbursement
$24.5-28.6 hourly 60d+ ago
Program Director of Sweet Home Children's Clinic
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Amherst, NY
FLSA Status: Exempt Salary Range: $61,500 - $64,500 Personalized salary reflecting your related experience and academic/credentialed background SUPERVISORY RESPONSIBILITIES * This position is responsible for the oversight of all program and administrative staff. Supervisory responsibilities of these direct reports include consistent coaching, feedback, & development, review & approval of timecards, completing performance reviews & development plans, administration of personnel policies, scheduling, and leading regular staff meetings & supervision, monitoring training compliance, hiring new staff and related functions. Provides clinical supervision to program staff.
POSITION RESPONSIBILITIES
* Monitors and manages program operation to assure delivery of services within contracted levels in accordance with available resources within budgetary guidelines.
* Assures maintenance of physical plant and compliance with health and safety guidelines.
* Maintains program activities in compliance with BestSelf, Erie County, New York State, Medicaid and/or other regulatory agencies.
* Monitor programmatic data to ensure productivity expectations are met and completion/accuracy of all records is maintained (i.e. billing, progress notes, service)
* Coordinates program's relationship with other agencies and community resources.
* Completes and monitors completion of chart audits to ensure accuracy of all record keeping.
* Participates in all relevant agency meetings and committees.
* Provides leadership in developing and maintaining a clinically sound treatment program, which responds to the needs of the client population.
* Meets agency Key Performance Indicators.
* Develops and ensures implementation of treatment team meetings.
* Leads team in following agency standardization and processes.
* Provides direct services to clients based on programmatic need.
* Lead and facilitate coaching sessions and 1:1's, ensuring staff continuously develop the competencies and skills required for their roles.
* Design and implement learning experiences for onboarding new and transferred employees, ensuring they are equipped to meet departmental needs and enhance team performance.
* Maintains client confidentiality at all times following all agency and HIPPA policies.
* Completes all trainings required by the agency.
* Performs all other duties as assigned.
QUALIFICATIONS
* Master's Degree and Qualified Health Professional (QHP) certification (LMSW, LCSW, LMHC or CASAC) and two (2) years of relevant direct service experience.
* Must have at least one (1) year of experience in a supervisory role.
* 2 years of experience working with children & families preferred.
* This role requires flexibility, including evening hours and occasional weekends, based on operational needs.
* Must have knowledge of clinical supervision practice, relevant community resources and mental health treatment system structure, common mental disabilities, basic behavior theory and principles of psychiatric rehabilitation, multi-disciplinary team methodology, common psychotropic medications, and direct service delivery methods and theory.
* Ability to maintain records and prepare reports.
* Minimum proficiency with Windows based software applications is required.
* Must have excellent communication skills.
* Must have experience with Electronic Medical Records databases and basic computer skills.
* Must appreciate cultural diversity and be aware of cross-cultural counseling issues.
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Quarterly productivity bonus up to $2,000 per quarter
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Professional license/certification renewal reimbursement
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
$61.5k-64.5k yearly 28d ago
Director of Development
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Buffalo, NY
FLSA Status: Exempt Salary Range: $65,000-$70,000 per year. Personalized salary reflecting your related experience and academic/credentialed background. Located at 899 Main Street, Buffalo, NY. The Director of Development will support and contribute to the revenue generation efforts at BestSelf Behavioral Health with a primary focus on grant research, writing, and management. This role will oversee the development and submission of grant proposals to foundations, corporations, and government agencies, as well as manage grant reporting and compliance. The Director will also provide strategic direction for the organization's fundraising campaigns, including capital initiatives, donor cultivation, and corporate/foundation partnerships.
SUPERVISORY RESPONSIBILITIES
This position is responsible for the oversight of team members within the Development and Grants team members. Supervisory responsibilities of these direct reports include consistent coaching, feedback, & development, review & approval of timecards, and completing performance reviews & development plans.
POSITION RESPONSIBILITIES
* Lead all grant-related efforts, including identifying new funding opportunities, researching potential funders, developing compelling proposals, managing deadlines, and preparing reports in collaboration with program and finance staff with the assistance of the Assistant Director of Grants Management.
* Collaborate with members of the Executive and Senior Leadership teams across the agency to integrate grant development strategy into the organization's broader fundraising initiatives.
* Develop and maintain a comprehensive grant calendar, ensuring timely submissions and compliance with grant guidelines and reporting requirements.
* Oversee the day-to-day management of grant-funded projects and capital campaign activities, including prospect tracking, grant stewardship, and outcome reporting.
* Oversee the maintenance of the donor database ensuring that contacts are up-todate. These will include foundations, corporations, government agencies, and individual donors.
* Work with internal stakeholders to gather program data, financial information, and impact narratives to support high-quality grant submissions.
* Lead grants team members and delegate writing or administrative tasks related to grant tracking, submissions, and database management.
* Lead grants team members in maintaining the system for tracking grant success rates, funding trends, and outcome metrics.
* Contribute to external communications related to grant achievements and organizational impact stories in collaboration with marketing staff.
* Participate in fundraising and specific campaign committees and be able to provide updates on progress and new opportunities to various stakeholders.
* Continuously research and implement best practices in grant development and nonprofit fundraising strategy.
* Assist in supporting the BestSelf Foundation and Foundation board.
* Assist the Marketing leadership in strategic planning.
* Completes all trainings required by the agency.
* Performs all other duties as assigned.
QUALIFICATIONS
* Minimum 7 years of experience in fundraising, with at least 3 years focused on grant development and writing with a minimum of 1-3 years of experience in a supervisory role.
* Bachelor's degree required; CFRE and/or Master's degree in a related field (e.g., nonprofit management, public administration, communications) preferred.
* Strong record in achieving fundraising and grant revenue goals.
* Must have excellent communication skills using all methods.
* Strong organizational skills with a high level of attention to detail and the ability to meet strict deadlines.
* Ability to manage projects independently while collaborating effectively with internal teams and vendors.
* Must be able to lift up to 15 pounds when handling materials and related tasks.
* Occasional travel may be necessary for events and to agency locations.
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Professional license/certification renewal reimbursement
* Career growth and advancement opportunities
* We look forward to telling you more!
$65k-70k yearly 60d+ ago
Outreach Specialist of Homeless Services
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Buffalo, NY
FLSA Status: Non-Exempt Pay rate: $21-23 per hour (Personalized salary reflecting your related experience and academic/credentialed background) 35 Hours Per Week The Outreach Specialist provides rehabilitative and supportive interventions to Homeless Services Program clients. Assesses client's capacity for independent community living, formulates individual service plans, and works to effectively broker, link to, and monitor client participation in needed services. Develops effective formal and informal support networks. Provides outreach response in order to effectively perform duties. Operates at a high level of independence and responsibility under supervision of the Outreach Team Leader.
POSITION RESPONSIBILITIES
* Perform outreach, engagement, intake, assessment and service linkage activities.
* Participates in case follow up and discharge planning.
* Works as a member of a multidisciplinary team and with the client to develop/enhance independent living skills, effective interpersonal communications, advocacy and negotiating skills in order to achieve client goals and objectives.
* Works to develop and maintain support networks including family, significant others/gatekeepers and other service providers.
* Intervene in crisis or pre-crisis situations to limit and contain problems.
* May work with individuals harmful to themselves or others.
* Must be able to work flexible hours including some evenings and weekends as needed
* Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
* Completes all trainings required by the agency.
* Performs all other duties as assigned.
QUALIFICATIONS
* Bachelors degree in human service field and 1 years of experience working in a human service capacity and/or mental health field -OR- Associates Degree in human service field and 2 years of experience working in a human service capacity and/or mental health field -OR- High school diploma or equivalency and 3 years of experience working in a human service capacity and/or mental health field
* Knowledgeable of the dynamics of homelessness.
* Knowledge of common mental disabilities.
* Knowledge of basic theories of human behavior and principles of psychiatric rehabilitation.
* Knowledge of human service/community resources.
* Ability to communicate effectively, both orally and in writing.
* Ability to maintain records and prepare reports in accordance with agency requirements.
* Ability to work effectively with individuals and related service systems.
* Ability to problem solve effectively.
* Has good organizational skills.
* Must be able to lift up to 10 pounds occasionally.
* Valid NYS Driver's License.
* Must have accredited NYS Defensive Driving course; or obtain within 15 days of hire and send certification of completion to Human Resources.
* Must maintain active NYS Defensive Driving course every 3 years and send a copy of the new certification of completion upon expiration.
* Must maintain valid vehicle inspection, registration, and insurance cards and send updated copies to Human Resources upon expiration.
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Professional license/certification renewal reimbursement
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
$33k-43k yearly est. 60d+ ago
Forensic Interviewer at Child Advocacy Center
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Buffalo, NY
FLSA Status: Exempt Starting Range: $22-$24 per hour (Personalized salary reflecting your related experience and academic/credentialed background) 35 Hours Per Week Provides consistent, high quality forensic interviewing and advocacy to the abused children seen at the Lee Gross Anthone Child Advocacy Center. To communicate the results of the interview as indicated and act as an effective member of the multidisciplinary team.
RESPONSIBILITIES:
* Assist with investigative interviews of children by conducting forensic/investigative interviews at the request of the CAC in a manner consistent with the Erie County Child Abuse Protocol. Demonstrate ability to quickly establish rapport with children and teens, and to utilize protocols based on best practice standards for children of all ages and ability. Conduct interviews in a manner that is respectful of the child's culture and abilities, and in a way that maximizes the young person's ability to fully and accurately describe what has occurred.
* Document results of the interview in a timely manner using the format and standards required by CAC policy. Assist in reviewing formats used nationally to assure that the CAC maintains a best practice approach.
* Communicate interview results accurately and clearly in multidisciplinary and/or forensic settings. Offer court testimony and documentation as required.
* As needed, provided advocacy, information and referrals, supportive counseling and linkage to NYS Office of Victim Services to clients seen at CAC.
* Attend case review meetings and CAC staff meetings.
* Assist in peer review, mentoring of forensic interviewers, and community/regional trainings. Assist with the training and implementation of child abuse protocols.
* Maintain a high level of professional excellence and credible reputation among the various constituent organizations involve in the multidisciplinary team and CAC. Actively pursue new learning in all areas related to the position and be proactive in disseminating the information to others. As resources permit, actively participate in State Chapter meetings, peer review, conference and workshops to maintain a high level of professional skill.
* As schedule of interviews and related events permits, assist with other organizational projects including fundraising, training, mentoring, and other related duties.
* Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
REQUIRED KNOWLEDGE AND SKILLS:
* Excellent verbal and written communication skills.
* Demonstrated excellence in team work and multidisciplinary coordination.
* Current Act 33/34 and any other required clearances in place.
* Able to commit to out-of-town training in forensic interviewing.
QUALIFICATIONS:
* MA degree plus 2 years' experience interviewing children from abusive/dysfunctional life settings.
OR
* BA/BS degree plus 4 years' experience may be substituted for MA degree
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Professional license/certification renewal reimbursement
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
$26k-33k yearly est. 10d ago
Marketing and Communications Specialist
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Buffalo, NY
FLSA Status: Non-Exempt Salary Range: $20-$22 an hour The Marketing & Communications Specialist The Marketing & Communications Specialist plays a key role in advancing BestSelf's mission by supporting marketing, public relations, and internal communication initiatives. This entry-level role is designed for a motivated, detail-oriented professional who is eager to grow into a career in public relations and communications. The Marketing & Communications Specialist will manage projects independently while collaborating closely with internal teams and external vendors. Responsibilities span public relations, marketing campaigns, internal communications, event logistics, and essential operational support.
POSITION RESPONSIBILITIES
* Draft, edit, and distribute press releases, media advisories, newsletters, and other written materials.
* Support press conferences and agency events, including logistics, internal coordination, and preparation of materials.
* Assist with media outreach, interview scheduling, and coverage tracking.
* Explore and apply AI tools to support writing, research, and campaign efficiency.
* Serve as the first point of contact for internal teams requesting marketing or communications support.
* Assist with intake meetings, develop input briefs, and help build marketing and communication plans.
* Support campaign execution by coordinating deliverables with the marketing and communications team, ensuring consistency with brand standards.
* As needed, provide logistics and communications support for press conferences, community-facing events, and other agency-or vendor-led initiatives.
* Coordinate details such as scheduling, vendor communication, collateral, SWAG, and internal department support.
* Manage committee logistics such as rosters, scheduling, agenda preparation, and follow-up.
* Manage sponsorship requests and database. Coordinate the deliverables for approved sponsorships.
* Support internal communication initiatives, including agency-wide updates, newsletters, campaigns, and recognition efforts.
* Assist with meeting logistics, scheduling, calendar management, and preparation of reports or presentations.
* Manage ordering, inventory, and distribution of marketing materials and promotional items (SWAG), including vendor coordination, deliveries, and pick-ups.
* Support the content manager with social media and digital content scheduling as needed.
* Completes all trainings required by the agency.
* Performs all other duties as assigned.
QUALIFICATIONS
* 1-3 years of experience in public relations, marketing, communications, or related roles.
* A bachelor's degree in communications, public relations, marketing, or a related field is preferred; relevant experience or internships are considered.
* Excellent communication skills using all methods.
* Strong organizational skills with a high level of attention to detail and the ability to meet strict deadlines.
* Ability to manage projects independently while collaborating effectively with internal teams and vendors.
* Familiarity with digital marketing platforms, project management systems, and AI-assisted content creation tools preferred.
* Must be able to lift up to 15 pounds when handling materials and related tasks.
* Occasional travel may be necessary for events and to agency locations.
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Professional license/certification renewal reimbursement
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
$20-22 hourly 60d+ ago
Residential Registered Nurse Supervisor
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Buffalo, NY
Starting Range: $65,000-$70,000, Personalized salary reflecting your related experience and academic/credentialed background. FLSA Status: Exempt Locations: Lighthouse Women's Residence- 244 Hempstead Ave, Buffalo, N 14215 and Renaissance Addictions Services- 920 Harlem Rd, West Seneca, NY14224
SUMMARY OF DUTIES:
The Residential RN Supervisor for Lighthouse and Renaissance Addiction Services is responsible for all professional nursing duties as required. The Residential RN Supervisor provides training and supervision to other nursing staff, including licensed practical nurses and any on-call or part-time registered nurses. The Residential RN Supervisor is responsible for compliance to regulations, policies and procedures. The Residential RN Supervisor will ensure the continuity of care within the maintenance medication programs. The Residential RN Supervisor will maintain clear communication with pharmaceutical contacts to work toward improving medication access. The Residential RN Supervisor will oversee and/or coordinate insurance communications to obtain prior authorizations and any other communication as necessary. The Residential RN Supervisor must be willing to allocate time to multiple clinics.
REPORTING RELATIONSHIPS:
The Residential RN Supervisor for Lighthouse and Renaissance receives clinical and administrative supervision from the Program Director. The Residential RN Supervisor provides supervision to all other Nurses.
REPORTING RELATIONSHIPS:
The Residential RN Supervisor for Lighthouse and Renaissance receives clinical and administrative supervision from the Program Director. The Residential RN Supervisor provides supervision to all other Nurses.
RESPONSIBILITIES:
Completes health histories and nursing assessments for each client.
Coordinates linkage for medical services as needed.
Observes urine sample collection.
Offers group sessions on maintenance medication.
Provides consultation about HIV/hepatitis screening.
Provides training on medical issues to clinical staff.
Dispenses IM injections.
Supervises all other CD nursing staff within the agency.
Audits client charts regularly to ensure compliance to protocols.
Obtains prior authorizations from insurances as needed.
Seeks and/or provides coverage when other CD nurses are off.
Maintain communication with pharmaceutical companies regularly.
Communication with venders to ensure receiving best possible outcomes.
Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
REQUIRED KNOWLEDGE AND SKILLS:
Must have strong knowledge of nursing functions, including mental health medications as well as maintenance medications.
Must be knowledgeable on protocols for maintenance medications.
Must be knowledgeable about communicable disease transmission.
Must have strong interpersonal skills and be able to relate to clients and staff both individually and in group settings.
Ability to speak Spanish desirable.
May be required to participate as member of on-call team.
Supervisory experience desirable.
QUALIFICATIONS:
Graduated from an accredited school of professional nursing, a bachelor's degree preferred, plus a license to practice as a registered professional nurse in New York State or possession of a temporary permit.
Four years of experience, at least three of which must have been in mental health, substance abuse treatment, or perinatal health care setting.
AND
A valid NYS drivers' license.
Automobile in good working order.
Must have Accredited NYS Defensive driving course; or obtain within 15 days of hire.
Must maintain Active NYS Defensive Driving class every 3 years, upon expiration.
If driving one's own vehicle, must maintain valid inspection and automobile insurance.
Must provide proof of insurance upon hire and when requested
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Professional license/certification renewal reimbursement
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
$65k-70k yearly 60d+ ago
Victim Advocate of the Child Advocacy Center
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Buffalo, NY
FLSA Status: Non-Exempt Pay Rate: $19.00 (Monday-Friday) The Victim Advocate of the Child Advocacy Center works within a Multi-Disciplinary Team. The caseload consists of primary and secondary victims of child sexual abuse and severe physical abuse, and is shared by the team members. The Victim Advocate assists clients by providing information and referrals based on an assessment of client and family need, advocacy throughout the investigative process, supportive counseling and linkage to the NYS Office of Victim Services.
POSITION RESPONSIBILITIES
* Works independently with clients to provide crisis and supportive counseling, provides assessments of needs and linkages to services.
* Provides information and linkage to NYS Office of Victim Services.
* Develops and maintains a working knowledge of community resources and makes appropriate referrals.
* Provides empathy and compassion and adheres to all standards of client confidentiality.
* Communicates effectively and functions in a collaborative manner within all levels of the multi-disciplinary team.
* Participates in case review, staff meetings, supervisions and other team meetings.
* Maintains appropriate data and case documentation for all assigned cases.
* Consistently demonstrates professional behaviors and leadership skills that are in support of the mission and philosophy with the Child Advocacy Center and the larger organization.
* Assures that quality services identified are delivered, acts as an advocate on client's behalf/request with other members of the multi-disciplinary team.
* Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
* Manage Community Coordination and Intake of all runaway youth intakes coming from Buffalo Police Child Abuse Unit.
* Requires understanding of child abuse and the legal and family court systems.
* Must be able to perform duties in an independent and efficient manner.
* Must possess knowledge of and ability to provide crisis intervention strategies effectively.
* Completes all trainings required by the agency.
* Performs all other duties as assigned.
QUALIFICATIONS
* A bachelor's degree in one of the following listed fields: social work, psychology, counseling, or community mental health or related field AND one-year experience in providing supportive services or a master's degree in one of the above listed fields may be substituted for one year of experience.
* Requires understanding of child abuse and the legal and family court systems.
* Must be able to perform duties in an independent and efficient manner.
* Must possess knowledge of and ability to provide crisis intervention strategies effectively.
* Valid NYS Driver's License.
* Automobile in good working order.
* Must maintain active NYS Defensive Driving course every 3 years and send a copy of the new certification of completion upon expiration.
* Must maintain valid vehicle inspection, registration, and insurance cards and send updated copies to Human Resources upon expiration.
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Professional license/certification renewal reimbursement
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
$19 hourly 10d ago
Senior Talent Acquisition Specialist
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Buffalo, NY
FLSA Status: Non-Exempt Range of Pay: $22-24.75 per hour. Located in Buffalo, NY 35 Hours Full Time The Senior Talent Acquisition (TA) Specialist will actively and proactively recruit, identify, and screen quality talent for the agency's hiring needs. The Senior Talent Acquisition Specialist will positively promote our agency, programs, benefits, and positions to ensure all candidates understand why BestSelf Behavioral Health is such a great place to work. The Senior Talent Acquisition Specialist will partner with all assigned hiring managers to keep an accurate report of current vacancies in order to hire and maintain sufficient levels of staffing. In addition, the Senior Talent Acquisition Specialist will attend career events and serve as the back-up to the Talent Acquisition Specialist & Talent Acquisition Manager as needed.
RESPONSIBILITIES
* Effectively and proactively recruit talent through multiple sourcing opportunities that include attending job fairs, monitoring online sources, and developing advertisement in partnership with the marketing team.
* Works with all hiring managers to acquire top level talent.
* Identify, screen, and present qualified candidates to hiring managers.
* Present offers and communicate clearly the next steps in the process for all new hires & internal transfers.
* Maintain clear communication on next steps and requirements with all new hires & hiring managers.
* Build and maintain relationships with Colleges/Universities and other typical sources of Recruiting.
* Manage the internal career spotlight process in collaboration with the Marketing team.
* Assists all hiring managers to ensure all open positions are posted and filled within a timely manner.
* Works in collaboration with Senior Management teams to ensure the correct amount of open positions is reflected in their organization chart.
* Develop recruiting ideas and strategize with the Marketing team to increase candidate flow.
* Provide regular updates to hiring managers regarding the status of their openings.
* Supports the Talent Acquisition Specialist in the onboarding process as requested by the Talent Acquisition Manager.
* Represent the agency at hiring events as requested by the Talent Acquisition Manager.
* Promote agency's Racial, Equity, and Inclusion concepts.
* Completes all trainings required by the agency.
* Performs all other duties as assigned.
QUALIFICATIONS
* Bachelor's degree and at least 2-3 years of recruiting experience
* Efficiency working with common office technology/software including the use of the Microsoft Office Suite
* Ability to maintain confidentiality.
* Must have experience using basic office technology including the full Microsoft Suite (Word, Excel, Outlook, Teams), copiers, faxes, scanners, phones.
* Excellent communication skills with all levels of staff and stakeholders of the agency.
* Ability to establish and maintain good working relationships with all stakeholders in the agency.
* Excellent attention to detail.
* Knowledgeable of agency's programs and services.
* Ability to multi-task and remain organized in a fast paced environment.
* Reliable transportation with ability to travel between sites & to external events as needed.
Benefits include:
* Generous paid time
* Multiple health insurance options
* Employee referral bonus
* Tuition Reimbursement
* Clinical license renewal reimbursement
$22-24.8 hourly 60d+ ago
Peer Specialist of BestResponse Crisis Center
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Buffalo, NY
FLSA Status: Non-Exempt Pay range: $17.33 - $20.00 per hour Personalized salary reflecting your related experience and academic/credentialed background. Available Shifts: 4pm-12am and 12am-8am We're proud to offer competitive differentials to reward your commitment and specialized skills:
* Crisis Differential - Earn up to $2,500 annually
* Shift Differential - Earn an additional $1.00/hour for shifts from 4PM-12AM, and $1.50/hour for shifts from 12AM-8AM
* Language Differential - Bilingual? Let us know during the hiring process, you may be eligible to earn an extra $1.25/hour
SUMMARY OF DUTIES
Peer Services are an array of services and support systems provided to families raising a child or young adult up to age 21 who is experiencing social, emotional, addiction, or behavioral health challenges in their home, school, community, and/or placement. Peer support services are provided by a trained and credentialed Peer Specialist who is uniquely qualified to work with families based on their personal lived experience parenting a child with similar needs and the specialized training they receive. This service provides a structured, strength-based relationship between a credentialed peer and the parent/caregiver for the benefit of the child/youth. The purpose of this service is to support the parent/caregiver and enhance their skills so they can promote positive youth functioning and their child's ability to live successfully in their community.
POSITION RESPONSIBILITIES
* Provides outreach and information, engagement, bridging and transition support, self-advocacy, community connections and natural supports, parent skill development and promotion of family driven practice
* Provides individual and family advocacy on site, at satellite sites, in the field or in the home
* Refers children/families to ancillary services
* Runs family education and support groups
* Meets agency Key Performance Indicators.
* Represents the program at collaborative interagency meetings
* Promote a culture of wellness and serve as a positive role model to support participants in maintaining optimal health.
* Participates in interdisciplinary team meetings and discussions
* Maintains and disseminates information on community resources
* Maintains records in an accurate and timely fashion in accordance with regulations.
* Maintains client confidentiality at all times following all agency and HIPPA policies.
* Attends trainings as required for obtaining full peer certification and/or obtaining recertification of full peer credentials.
* Completes all trainings required by the agency.
* Performs all other duties as assigned.
QUALIFICATIONS
* High School Degree or equivalency
* Provisional or full peer certification required.
* 2 years of experience working with children & families preferred
* Must be able to demonstrate lived experience as the parent or primary caregiver who has navigated multiple child serving systems on behalf of their child(ren) with social, emotional, developmental, health and/or behavioral healthcare needs
* Ability to work collaboratively as part of a comprehensive team
* Must have experience and/or be willing to learn and often use basic office technology including Microsoft Word, Outlook, & Teams, copiers, phones.
* Excellent written and communication skills
* Outstanding interpersonal skills.
* Ability to work flexible schedule, including evenings, weekends, and holidays.
* Works to create a safe environment that respects and empowers participants to feel a sense of pride in their culture and beliefs they identify with.
* Valid NYS Driver's License.
* Must have accredited NYS Defensive Driving course; or obtain within 15 days of hire and send certification of completion to Human Resources.
* Must maintain active NYS Defensive Driving course every 3 years and send a copy of the new certification of completion upon expiration.
* If utilizing personal vehicle, must maintain valid vehicle inspection, registration, and insurance cards and send updated copies to Human Resources upon expiration.
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Professional license/certification renewal reimbursement
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
$29k-34k yearly est. 60d+ ago
Clinical Internship
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Buffalo, NY
The Intern duties are respective to the level of education and requirements set forth by each school's individual program. Intern will have the opportunity to gain field experience relevant to the degree they are seeking. RESPONSIBILITIES:
* Utilize independent judgment, strong initiative and decision making skills
* The position is required to maintain confidential information in accordance with the HIPPA, Information Security Policy, BestSelf Protocols and Procedures.
* Expected to communicate in a courteous manner at all times
* Responsible for the completion of tasks and/or projects in timely manner
* Performs other related duties as assigned
REQUIRED KNOWLEDGE AND SKILLS:
* Must possess good oral and written communication skill
* Must possess adequate computer skills.
* Must appreciate cultural diversity and be aware of cross cultural issues.
* Requirements for knowledge and skills are individual to each program and position interns are placed in and will be further discussed with supervisors upon placement.
PLACEMENT SCHEDULE:
For Fall (August/September Start)- Submit application by May 1st
May 1st is the last day applications will be accepted for Fall semester
For Winter/Spring (January start)- Submit application by October 15th
October 15th is the last day applications will be accepted for Winter/Spring semester
For Summer (May/June start)- Submit application by March 1st
March 1st is the last day applications will be accepted for Summer Semester
Please note night and weekend placements are limited-if your availability is restricted to these hours we recommend submitting your application as soon as possible.
$29k-38k yearly est. 60d+ ago
Registered Nurse of BestResponse Intensive Crisis Center
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Buffalo, NY
FLSA Status: Exempt Range: $60,000 to $63,000 per year. Personalized salary reflecting your related experience and academic/credentialed background. Schedule: Evening, Evening/Weekend, Overnight, and Overnight/Weekend Shifts Available. Available shifts: 4pm-12am and 12am-8am
We're proud to offer competitive differentials to reward your commitment and specialized skills:
* Crisis Differential - Earn up to $2,500 annually
* Shift Differential - Earn an additional $1.00/hour for shifts from 4PM-12AM, and $1.50/hour for shifts from 12AM-8AM
* Language Differential - Bilingual? Let us know during the hiring process, you may be eligible to earn an extra $1.25/hour
POSITION RESPONSIBILITIES
* Administers and documents administration of medications in case record.
* Venipuncture for lab work as ordered by providers.
* Assures accuracy and completeness of all case notes.
* Conducts health monitoring quarterly for program recipients to include (but not limited to):
* Adult BMI Screening
* Generic Health Monitoring (BP, R, Temp, etc.)
* Tobacco use screening and smoking cessation counseling
* Assures communicable disease risk assessments is done on all admitted consumers
* Assists and recommends medical follow-up for individuals who have not had a physical exam within one year, assessment for need of physical exam and assists with scheduling of physical exam by medical provider.
* Provides age appropriate medical screening and preventive interventions to adults and older adults.
* Requests prior authorizations for medications.
* Provides health monitoring service groups for minimum of 30 - 60 minutes
* Assists in linkage to PCP, Health Home, or other community resources.
* Through releases of information, communicates with community resources such as personal care physicians, insurance companies, and others involved in client care.
* Works closely with staff consulting psychiatrists or providers.
* May supervise student interns.
* Maintains inventory of on-site store medications in compliance with NYS regulations.
* Properly disposes of medical waste in compliance with NYS standards.
* Completes all trainings required by the agency.
* Performs all other duties as assigned.
QUALIFICATIONS
* Associates degree from an accredited school for professional nursing and four (4) years of paid work experience as a professional nurse -OR- Bachelor's degree in professional nursing
* Valid NYS licensure as a Registered Nurse.
* 2 years of experience working with children & families preferred.
* Experience in mental health or substance use disorder treatment setting preferred.
* Ability to work successfully in a team setting and fast paced environment.
* Excellent communication skills.
* Venipuncture skills preferred.
* Knowledge of motivational interviewing techniques preferred.
* Valid NYS Driver's License.
* Must have accredited NYS Defensive Driving course; or obtain within 15 days of hire and send certification of completion to Human Resources.
* Must maintain active NYS Defensive Driving course every 3 years and send a copy of the new certification of completion upon expiration.
* Must maintain valid vehicle inspection, registration, and insurance cards and send updated copies to Human Resources upon expiration.
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Quarterly productivity bonus up to $2,000 per quarter
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Professional license/certification renewal reimbursement
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
Location
* BestResponse Intensive Crisis Center: 430 Niagara Street, Buffalo NY 14201
$60k-63k yearly 60d+ ago
IPS Employment Specialist of Franklin PROS
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Buffalo, NY
FLSA Status: Non-Exempt Starting Range: $23.91-$28.57 35 Hours Full Time The IPS Employment Specialist develops competitive job opportunities in the community for individuals with mental illness. These jobs will be permanent in nature, competitive and pay at least minimum wage. They will be jobs that are available for anyone and not set aside for individuals with a disability. They will facilitate the successful utilization of job readiness training and job retention services for consumers of Vocational, ACT, and PROS Programs and build new relationships with potential employers in the community.
RESPONSIBILITIES:
* Assists consumers in obtaining and maintaining competitive employment
* Engages with community employers
* Provides unlimited support/coaching to consumers to assist them in achieving the outcome of employment success
* Assist consumers with resume writing, interview skills and job searching
* May transport consumers to and from interviews
* Assist/Job Coach consumers onsite at their place of employment
* Provides benefits counseling
* Provides consumers with accurate information regarding disclosure to employers
* Completes vocational assessment and updates consumer profile on a regular basis.
* Completes weekly and monthly performance indicators and records data
* Provides unlimited support for follow along employment services
* Acts as a liaison between employer and consumer as needed
* Reports data to NYESS or to agency designee for reporting purposes
* Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
REQUIRED KNOWLEDGE AND SKILLS:
* Requires basic knowledge of psychiatric rehabilitation, vocational development, assessment, and placement techniques.
* Must have excellent communication, presentation and networking skills as well as computer skills.
* Must be goal directed, organized and able to work independently.
* Must have a working familiarity with community resources.
QUALIFICATIONS:
* Bachelor's degree in relevant educational, business, communication, vocational or human services and one-year experience.
OR
Associate Degree with relevant educational, business, communication, vocational or human services and two years' experience.
AND
* A valid NYS drivers' license.
* Automobile in good working order.
* Must have Accredited NYS Defensive driving course; or obtain within 15 days of hire.
* Must maintain Active NYS Defensive Driving class every 3 years, upon expiration.
* If driving one's own vehicle, must maintain valid inspection and automobile insurance.
* Must provide proof of insurance upon hire and when requested.
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Professional license/certification renewal reimbursement
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
$23.9-28.6 hourly 2d ago
Counselor for School Based Services
Bestself Behavioral Health 4.0
Bestself Behavioral Health job in Akron, NY or remote
Newly hired Counselors in certain clinics/programs will be eligible for up to $5,000 in a sign-on/retention bonus! Further details regarding eligibility & payments will be provided in the hiring process. Are you a committed, enthusiastic, caring, and licensed counselor ready to make a meaningful impact on the lives of others? We're inviting talented professionals like you submit an application to join our passionate team. At BestSelf Behavioral Health, our mission is to empower everyone to become their BestSelf and that absolutely includes our employees!
We have a variety of schedules available. Part time includes any hours between 18-34 hours per week) & full time includes 35, 37.5, or 40 hours per week. Schedule may vary based on program but are typically Monday-Friday. Some programs may require evening and weekend availability (if that interests you, please let us know when we contact you!). Hybrid between in office and remote work may be an option for many of our programs.
Have you heard about us?
At BestSelf Behavioral Health, we're redefining the world of mental health and wellness with our pioneering and comprehensive services. We're not just a mental health provider; we're mental health innovators. We believe in reimagining mental health and wellness solutions to provide the best care to our communities. Join us on a journey of personal and professional growth, where your passion for making a difference can truly shine and your expertise will play a pivotal role in creating more innovative, evidence-based strategies for well-being. One in four adults faces mental health challenges annually. BestSelf Behavioral Health provides comprehensive services, including Individual and Group Therapy Medication Management, Peer Support, Psychiatric Rehabilitation, and Targeted Case Management. Through several comprehensive and integrated therapy techniques, we will address various needs such as anxiety, depression, stress, and major life changes. Additionally, we will provide Dialectical Behavior Therapy to support those impacted by substance use or gambling addiction.
How will you inspire others to become their BestSelf?
A Counselor at BestSelf Behavioral Health works directly with individuals facing various mental health, substance use, or co-occurring challenges, employing evidence-based & trauma informed care practices. The Counselor will provide individual and group therapy, support services for families, and crisis counseling. They collaborate with interdisciplinary teams to perform comprehensive assessments, diagnosis, treatment planning, discharges, and appropriate client referrals.
In times of crisis, Counselors respond promptly and expertly, developing safety plans to ensure clients' well-being. Counselors will also embrace a harm reduction model to promote healthier choices and behaviors, fostering recovery, and growth. A Counselor at BestSelf can expect a workday that is dynamic, inspiring, and extremely rewarding.
If you meet the following criteria, apply today!
* Minimum Master's degree in Social Work, Mental Health Counseling, Marriage & Family Therapy, or CASAC-T/CASAC-P required.
* Professional licensure: LMSW, LMFT, MHC-P, CASAC, CRC, LMHC, LCSW preferred.
* Must have knowledge of a variety of common intervention techniques, common mental health diagnoses, substance use interventions and resources.
* Excellent communication skills.
* Must be familiar with community resources to be able to appropriately link clients.
* Minimum proficiency with Windows based software applications is required.
* Must have experience with Electronic Medical Records databases and basic computer skills.
* Must appreciate cultural diversity and be aware of cross cultural counseling issues.
* Valid Drivers License, vehicle in working condition (with valid inspection, registration, and insurance), ability to travel between sites, & Defensive Driving Course (only applicable for some of our community & mobile programs).
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Up to $5,000 sign on bonus* (further details regarding eligibility & payments will be provided in the hiring process)
* Opportunity to increase leadership development by coaching & developing interns
* Intern supervisors eligible for stipends at the conclusion of each semester
* Quarterly productivity bonus up to $6,220 per year (with a potential to go even higher)
* Community stipend per pay (applicable to our defined community & mobile programs)
* Language stipend per pay (if fluent in another language that supports our clients)
* Shift stipend (applicable to our residential programs)
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Professional license/certification renewal reimbursement
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
Locations
* Various schools in Alden, NY and Akron, NY
Salary Range
* Determined based on education, level of licensure/certification, and experience.
* Increases given when new licensure obtained.
Unlicensed Counselors:
* 35 hours per week: $43,500-$51,986.53 per year full time or $23.91-$28.57 per hour part time
* 37.5 hours per week: $46,607.14-$55,699.85 per year full time or $23.91-$28.57 per hour part time
* 40 hours per week: $49,714.28-$59,413.17 per year full time or $23.91-$28.57 per hour part time
Licensed Counselors:
* 35 hours per week: $45,500-$57,961.99 per year full time or $25-$31.85 per hour part time
* 37.5 hours per week: $48,750-$62,102.13 per year full time or $25-$31.85 per hour part time
* 40 hours per week: $52,000-$66,242.27 per year full time or $25-$31.85 per hour part time
$49.7k-59.4k yearly 60d+ ago
Learn more about BestSelf Behavioral Health, Inc. jobs
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