Information Technology Manager jobs at Beth Israel Deaconess Medical Center - 103 jobs

A leading cancer research institute in Boston seeks a Manager of Pharmacy Analytics and System Support to lead a team of analysts and ensure effective use of data to optimize pharmacy operations. This role involves overseeing technical issue resolution of pharmacy systems and ensuring compliance with regulatory requirements. The ideal candidate has a Bachelor's degree and extensive experience in data analytics and IT support within a healthcare setting, with strong leadership capabilities and proficiency in data tools. #J-18808-Ljbffr

Become a part of our caring community and help us put health first The IT Vendor Management Lead - Network, Telecom & Call Center Platforms is responsible for managing mission‑critical suppliers that support the company's enterprise connectivity, unified communications, call center operations, and network resiliency. This role oversees large carrier agreements, infrastructure services, and availability‑driven SLAs. The IT Vendor Management Lead ensures performance stability, manages operational escalations, and partners with Network Engineering, Voice Engineering, Infrastructure, and Customer Service leadership to optimize spending and improve service delivery. This position requires experience with telecom contract structures, carrier negotiations, hardware/software bundles, and platforms supporting large call center environments. Managed Supplier Portfolio This portfolio comprises leading telecom carriers, network equipment suppliers, and call center platforms. The composition of this portfolio is subject to change in response to evolving business requirements and organizational strategies. The individual in this role will oversee suppliers that deliver: Network, voice and telecom services Network infrastructure hardware and related services Call center and customer engagement platforms UCaaS (Unified Communications as a Service) Mobility services Enterprise carrier relationships and network resiliency solutions Key Responsibilities Serve as the primary strategic owner for assigned supplier relationships, ensuring alignment to enterprise technology, financial, operational, and risk objectives. Lead and mature supplier governance including quarterly business reviews (QBRs), executive business reviews, steering committees, and strategic roadmaps. Oversee contract strategy, including renewals, enterprise licensing, SaaS agreements, consumption models, pricing optimization, and SLA development. Partner closely with IT, Security, Finance, Legal, Architecture, and business leaders to drive alignment between business requirements and vendor capabilities. Lead escalations, risk mitigation, service remediation, and performance correction plans to ensure vendor accountability. Manage enterprise financials for assigned suppliers including cost optimization, forecasting, ROI, and long‑term investment planning. Maintain deep awareness of market trends, supplier risk, and competitive landscapes within portfolio. Influence executive stakeholders using strong communication, storytelling, and analytical reasoning. Contribute to vendor management maturation including frameworks, dashboards, and governance tools. Use your skills to make an impact Required Qualifications Bachelor's degree in supply chain management, business management, business administration or engineering or other related field 7+ years in IT vendor management, strategic sourcing, technology procurement, or related IT leadership roles. Experience in managing telecom carriers, network equipment suppliers, or call center platforms Deep understanding of UCaaS/CCaaS, network architecture basics, pricing models, and telecom operational SLAs. Proven experience partnering with product owners and engineering teams on SaaS roadmaps and cross‑functional adoption. Background negotiating enterprise SaaS agreements and multi‑cloud integration considerations. Strong executive presence with the ability to influence and present to VP/SVP levels. Proven history driving strategic negotiations, contract optimization, and supplier lifecycle management. Strong financial acumen and the ability to analyze, model, and communicate cost scenarios. Demonstrated ability to build collaborative relationships across cross‑functional teams. Strong problem‑solving, negotiation, and conflict resolution skills. Experience supporting large, matrixed organization with healthcare preferred but not required. Preferred Qualifications Familiarity with hardware lifecycle management, network support agreements, and infrastructure resilience requirements. Experience negotiating carrier contracts. Experience with Telecom Expense Management (TEM) providers Vendor management certifications (CVM, etc.) Commitment to ongoing professional development and staying current with industry best practices Experience operating in regulated environments (HIPAA, HITRUST, SOC2, SOX) Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision‑making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. WAH Internet Statement To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self‑provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi‑weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $115,200 - $158,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities. Application Deadline: 01-28-2026 About us Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our *************************************************************************** #J-18808-Ljbffr

Become a part of our caring community and help us put health first The Associate Director, IT PMO is accountable for the overall effectiveness, maturity, and delivery outcomes of the Cybersecurity segment in the IT Project Management Office. This role provides strategic leadership for program and project delivery, leads PMO managers and senior practitioners, and supports establishing the operating model, standards, and rhythms that enable predictable, high‑quality execution of complex initiatives. The Associate Director partners closely with Portfolio Management, Finance, Cybersecurity, and Business Leadership to ensure approved initiatives are delivered successfully, interdependencies are actively managed, and delivery performance is transparent and aligned with enterprise objectives. The person in this role will have experience in security frameworks and regulatory compliance. This role does not own portfolio governance or demand decision‑making but is responsible for execution excellence once initiatives are approved. Key Competencies Enterprise program & project management leadership PMO strategy, operating model, and maturity development Executive communication & stakeholder influence People leadership and leadership‑of‑leaders Cross‑organizational dependency and risk management Financial and delivery performance management (in partnership) Change leadership and organizational enablement Key Responsibilities PMO Strategy & Operating Model Contribute to the PMO vision, strategy, and operating model to support enterprise delivery needs. Implement standardized program and project delivery practices, tools, and operating rhythms across assigned segments. Drive continuous improvement in delivery predictability, transparency, and value realization. Ensure PMO practices scale appropriately across diverse technologies and delivery models (Agile, Hybrid, Waterfall). Leadership & Talent Development Lead and develop PMO managers, program managers, project managers, and related delivery roles. Establish clear accountability, performance expectations, and career pathways across the assigned PMO segments. Build leadership capability within the PMO through mentoring, coaching, and succession planning. Foster a culture of accountability, transparency, collaboration, and continuous learning. Program & Project Delivery Oversight Provide executive oversight of complex programs and critical initiatives spanning multiple workstreams and teams. Ensure effective management of interdependencies, risks, issues, milestones, and delivery outcomes. Hold PMO leadership accountable for delivery performance, recovery actions, and risk mitigation. Serve as the escalation point for enterprise level delivery challenges and cross organizational conflicts. Ensure consistent application of program and project management methodologies, standards, and templates. Act as the escalation point for delivery risks, blockers, and complex interdependencies. Resource & Capacity Management Lead PMO resource planning and capacity management for assigned segments. Partner with portfolio leaders, and functional managers to align resources with approved initiatives. Assign practitioners based on capability, workload, and development needs. Portfolio Management Partner with finance and portfolio managers to support management of portfolio budgets and forecasts. Deliver executive‑level reporting on portfolio health, status, KPIs, and strategic alignment. Facilitate portfolio delivery meetings, steering committees, and executive reviews. Stakeholder & Executive Partnership Act as a trusted advisor to executives on portfolio delivery health, enterprise risks, and execution readiness. Partner with Portfolio Management, Finance, and Business Leadership to support execution of approved initiatives. Navigate complex stakeholder environments and resolve competing priorities affecting delivery. Reporting, Metrics & Transparency Define and oversee KPIs that measure delivery performance, program health, and PMO effectiveness. Ensure consistent, high‑quality executive reporting across programs and projects. Identify systemic risks, delivery trends, and opportunities for improvement across the enterprise. Use your skills to make an impact Required Qualifications 10 + years of progressive program and project management experience leading large-scale complex technical initiatives. 5+ years of people leadership experience, including managing managers and senior practitioners. 5+ years of managing large-scale cybersecurity initiatives, with familiarity in security frameworks (e.g., NIST, CIS) and regulatory compliance (HIPAA, PCI, SOC2) Bachelor's degree in information technology, computer science, or related field Demonstrated success leading large‑scale, multi‑year programs with significant cross‑organizational dependencies. Strong understanding of project and program management methodologies (Agile, Hybrid, Waterfall). Exceptional executive communication, leadership presence, and stakeholder management skills. Preferred Qualifications Master's degree in Business Administration or related field. PMP, PgMP, PMI-ACP, SAFe, Six Sigma, cybersecurity certifications. Experience with financial oversight and strategic initiative planning Experience leading PMOs within large enterprise or highly regulated environments. Knowledge of project management tools (ServiceNow, Jira, ADO, Office Suite of Products, etc…) Experience in highly regulated industries (healthcare, finance, government). Familiarity with cybersecurity tools and platforms (e.g., identity management, endpoint security, data protection) Additional Information Location Preference - IT hub locations: Louisville, KY; Tampa, FL; Dallas, TX; Boston, MA; New York City; or Washington, D.C. As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision‑making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self‑provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi‑weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $138,900 - $191,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities. Application Deadline: 01-25-2026 About us Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our *************************************************************************** #J-18808-Ljbffr

A leading health services company is seeking an Associate Director, IT PMO to oversee cybersecurity initiatives and drive program delivery. The ideal candidate will lead a team while managing interdependencies and risks across multiple projects. Applicants should have over 10 years of project management experience, with a focus on cybersecurity frameworks and strong leadership capabilities. This position offers a competitive salary and a robust benefits package in Boston, MA with an opportunity for remote work. #J-18808-Ljbffr

The Manager of Pharmacy Analytics and System Support is responsible for leading a team of data analysts and first-line systems support staff within the pharmacy department. This role ensures the effective use of data to optimize pharmacy operations, improve patient outcomes, and support decision-making. Additionally, the manager oversees the resolution of technical issues related to pharmacy systems, ensuring alignment with the department's goals of delivering safe, efficient, and high-quality patient care. This position requires a combination of leadership, technical expertise, and a deep understanding of pharmacy operations and regulatory requirements. Located in Boston and the surrounding communities, Dana‑Farber Cancer Institute is a leader in life‑changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high‑risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physicians/researchers, and we work with amazing partners, including other Harvard Medical School‑affiliated hospitals. Lead, mentor, and manage a team of pharmacy data analysts and first-line systems support staff, fostering a culture of collaboration, accountability, and continuous improvement. Oversee the development and delivery of pharmacy-specific data analytics projects, including medication utilization trends, inventory management, patient safety metrics, and operational efficiency reports. Manage the day-to-day operations of the first-line systems support team, ensuring timely resolution of technical issues related to pharmacy systems, such as electronic health records (EHR), pharmacy management systems, and automated dispensing systems. Collaborate with pharmacy leadership and clinical staff to identify data and technology needs, translating them into actionable plans for the team. Develop and implement processes, tools, and best practices to improve the efficiency and effectiveness of both data analytics and systems support functions within the pharmacy department. Ensure compliance with pharmacy-specific regulatory requirements, including HIPAA, DEA, and state board of pharmacy regulations, in all data and system-related activities. Prepare and present reports on team performance, project progress, and key insights to pharmacy leadership and other stakeholders. Act as a liaison between the pharmacy department and IT teams to ensure seamless integration and functionality of pharmacy systems. SUPERVISORY RESPONSIBILITIES Hires, develops, and manages staff to achieve organizational goals. Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures. Mentors staff, fosters career growth, and cultivates a positive and productive work environment. MINIMUM QUALIFICATIONS Bachelor's degree in Data Science, Pharmacy, Information Technology, Healthcare Administration, or a related field. Minimum of 5 years of experience in data analytics, IT support, or a related field, with at least 2 years in a leadership role, preferably in a pharmacy or healthcare setting. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Strong leadership and team management skills, with experience supervising technical staff in data analytics and IT support roles, preferably in a healthcare or pharmacy setting. Proficiency in data analytics tools and platforms (e.g., SQL, Python, R, Tableau, Power BI) and a solid understanding of data visualization and reporting best practices. Familiarity with pharmacy systems and technologies, such as electronic health records (EHR), pharmacy management systems, automated dispensing systems, and inventory management tools. Knowledge of pharmacy operations, including medication dispensing workflows, inventory management, and regulatory compliance requirements. Excellent problem-solving and critical-thinking skills, with the ability to analyze complex issues and develop effective solutions. Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical pharmacy staff and leadership. Proven ability to manage multiple priorities, meet deadlines, and adapt to changing business needs in a fast‑paced healthcare environment. Knowledge of data governance, data security, and compliance standards, particularly as they relate to HIPAA and patient privacy. Experience with project management methodologies and tools (e.g., Agile, Scrum, Jira, Trello) is a plus. At Dana‑Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana‑Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $133,800.00 - $151,200.00 #J-18808-Ljbffr

Sr. Director, Global Supply Chain IT Solutions Department: IT, Global Supply Chain Reports To: VP, Global IT Solutions Travel: Up to 25% About the Role Hologic is seeking a Sr. Director, Global Supply Chain IT Solutions to lead the development and execution of our global supply chain IT roadmap. You'll drive transformative ERP and supply chain system implementations, optimize operations, and partner with senior leadership to deliver innovative technology at scale. Manage a talented IT team (15+), enable process excellence from sourcing through delivery, and ensure our customers receive the highest standard of service. Key Responsibilities Lead IT strategy and roadmap for global supply chain operations. Partner with business and regulatory leaders to drive digital transformation and continuous improvement. Oversee successful delivery of ERP (Oracle preferred) and advanced planning (Kinaxis Maestro, etc.) systems. Foster high performance, talent growth, and strong engagement across the IT team. Ensure process optimization, system reliability, and stakeholder satisfaction. What You Bring 15+ years' IT leadership experience, ideally in regulated/global environments. Proven track record with large-scale ERP and supply chain system implementations. Deep knowledge of supply chain processes and advanced planning tools. Exceptional people leadership, collaboration, and communication skills. BS/BA required; MBA and consulting background preferred. Ready to lead and innovate on a global stage? Our Commitment: Successful candidates must meet the qualifications listed above and be able to perform essential job functions. Hologic is committed to providing reasonable accommodations for qualified individuals with disabilities in compliance with the Americans with Disabilities Act (ADA)and applicable state laws. If you require assistance or an accommodation during the application or interview process, or in the workplace, please contact us at ************************* . Hologic, Inc. is proud to be an Equal Opportunity Employer, inclusive of disability and veterans. #J-18808-Ljbffr

A global healthcare intelligence company located in Boston seeks a seasoned business development professional to drive client engagements and revenue growth. The successful candidate will bring over 10 years of experience in sales, demonstrate expertise in hunting for new clients, and possess exceptional negotiation skills. This role requires strong strategic thinking and the ability to build long-term client relationships while achieving sales targets. #J-18808-Ljbffr

The Director of Business Application Platforms serves as the strategic and technical leader for Dana-Farber Cancer Institute's enterprise application ecosystem, with a primary focus on Workday and UKG. This role defines and executes the technical vision, architecture, and delivery strategy to ensure platforms are secure, scalable, and aligned with institutional goals. By establishing governance frameworks and architectural standards, the Director of Business Application Platforms drives consistency, resilience, and performance across critical business systems. The position collaborates closely with cross-functional teams and IT leadership to enhance process maturity in areas such as development, release management, and change control. This is a high-impact, hands‑on leadership opportunity ideal for an experienced enterprise systems architect with a strong background in SaaS platforms and navigating the complexities of regulated environments. This is an exciting time to join the DFCI Business Applications team as we drive critical digital transformation initiatives that power our entire organization. With cutting‑edge platforms like Workday and UKG at the core, the team is shaping the future of how business processes and technology intersect. There's a unique opportunity to influence key enterprise systems, lead innovation in automation and integrations, and collaborate across diverse teams to deliver high‑impact solutions. Join us to be part of a dynamic, fast‑growing environment where your expertise directly accelerates organizational success and growth. Located in Boston and the surrounding communities, Dana‑Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high‑risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School‑affiliated hospitals. Primary Duties and Responsibilities Strategic Platform Leadership Define and execute the long‑term technical strategy for the Workday, UKG and related platforms to align with enterprise goals in HR, Finance, Supply Chain, and Workforce Management. Drive architectural decisions that ensure platform scalability, performance, and adaptability to changing business and regulatory requirements. Enterprise Integration and Automation Lead architecture and integration design to ensure scalable, secure, and efficient cross‑system connectivity. Establish architectural standards and integration frameworks to ensure resilience, scalability, and reusability across the business application ecosystem. Application Innovation and Optimization Drive platform innovation through Workday Extend, Prism, and automation to streamline workflows and unlock business value. Continuously assess platform performance and enhancement opportunities, driving system optimization through configuration, custom development, and adoption of newly released functionality. Technical Team and Capability Development Build and mentor a high‑performing technical team with strong focus on application development, integration, and platform support. Define and communicate clear expectations, provide regular constructive feedback, and evaluate performance against objectives. Oversee team's compliance with organizational policies and procedures. Monitor work for efficiency, effectiveness, and quality. Work with senior management and Human Resources to address performance issues, as appropriate. Promote and foster a healthy and productive work environment within the team and with groups across the Institute. Stakeholder Engagement and Governance Establish governance, performance metrics, and compliance standards to ensure data integrity and operational excellence. Serve as a strategic advisor to business and IT leaders, translating requirements into actionable, value‑driven solutions. Knowledge, Skills and Abilities Proven ability to define and execute technical strategy for enterprise business applications in complex, matrixed stakeholder environments. Deep understanding of cloud‑based SaaS platforms, with a strong focus on ERP architecture, integrations, security, and performance. Experience developing technical governance models, solution architecture frameworks, and integration strategies across multiple enterprise systems. Experience establishing and managing technical support models, including incident management, root cause analysis, release management, and change control processes. Excellent verbal and written communication skills with the ability to present complex technical concepts to non‑technical stakeholders and executive leadership. Minimum Job Qualifications Bachelor's Degree required in a relevant field. 10 years of experience in technical leadership roles within software engineering or IT, ideally in healthcare or other highly regulated, complex environments. Hands‑on experience with Workday, UKG, or comparable enterprise platforms such as Oracle, SAP, or PeopleSoft. Proven expertise in software development practices, cloud‑based technologies, DevOps methodologies, system integration, and cybersecurity principles. License/Certification/Registration Required: None Supervisory Responsibilities: Yes This role has direct leadership responsibility for a team of technical developers for the Workday and UKG platforms. The Director will oversee hiring, coaching, performance management, resource allocation, and professional development, while fostering a high‑performing, collaborative, and customer‑focused team culture. Patient Contact: None At Dana‑Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana‑Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $183,600.00 - $208,400.00 #J-18808-Ljbffr

A leading healthcare organization in Boston is seeking a Director of Business Application Platforms to lead the enterprise application ecosystem focused on Workday and UKG. The ideal candidate will define the technical strategy, drive innovations in application integration, and mentor a high-performing technical team. With 10 years in IT leadership, expertise in cloud-based platforms, and strong communication skills, this position offers a critical role in shaping future technology initiatives at the organization. #J-18808-Ljbffr

The IT Manager will manage IT staff and the BSM help desk by providing technical advice and oversight for network applications for both new and existing systems at BSM. Duties and Responsibilities Resident SME for information technology and solutions Manage help desk through support ticket generation, tracking and resolution Coordinating activities with technology vendors and supporting technology contractors to design, setup or troubleshoot systems Maintain organized records of company technology related documents, software licenses and computerized equipment Continuously strive to improve the company computerized systems with a focus on quality, timeliness and cost-awareness Administrative ad hoc review of reports and management of records Adopt corporate policies and standard operating procedures (SOPs) and develop plant specific SOPs for all IT activities Act as system administrator for plant systems Create and perform training with employees on IT related topics (account security, application troubleshooting, new user training, etc.) Manage quality change controls, CAPAs, deviations, events related to IT Other duties as assigned Regulatory Responsibilities Monitor and control security of company computerized systems, assess 21 CFR Part 11 compliance and respond with necessary corrective actions Ensure BSM IT/IS systems are operating efficiently and in compliance with FDA regulations and BSM approved procedures Supervisory Responsibilities Oversee day to day activities and training of the IT group Provide leadership to maintain and improve BSM technology Provide guidance and mentorship to IT technicians Experience Four (4) years related technology experience or combination of education and work experience One (1) year experience in cGMP and/or FDA regulated industry IT related certifications preferred Education Bachelor's degree or equivalent education and experience Knowledge, Skills & Abilities Proficient in MS Office applications (including Word, Excel, Powerpoint and Outlook), Windows OS, basic networking devices Familiarity with Active Directory, Azure, MS Exchange, MS Teams is required Knowledge of RJ45 wiring required Good customer service skills Familiarity with databases and SQL software is preferred Well-organized Proficient at troubleshooting Attention to detail while executing multiple tasks, maintaining accurate records and files Ability to manage timelines to meet assigned goals Maintain control and confidentiality of documents and information Demonstrated effective management of small teams Ability to communicate in a professional manner and work in a fast-paced environment Physical Requirements Use of standard office equipment with or without reasonable accommodation(s) Ability to remain stationary for prolonged periods of time Walk between work areas Lift up to 10lbs. frequently and up to 50 lbs. occasionally Perform low voltage wiring and wire running in confined areas

Job DescriptionAt WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Senior IT Support Technician to play a critical role in creating a world-class employee experience. We believe that in order to build the world's best product, our IT team must relentlessly enable employees to do their best work without friction. While much of this role will focus on solving employee problems, we're looking for someone who believes great IT is about preventing problems, not just reacting to them. You'll provide high-impact support across a broad portfolio of hardware and software tools, collaborate with engineering teams to solve root causes, and help drive the success of high-profile meetings and events. If you're highly technical, people-oriented, proactive, and can't stand seeing the same problem twice, this role might be for you.RESPONSIBILITIES: Deliver expert-level support to employees across a wide range of hardware and software systems, making those employees want to work with you every time they have an issue Serve as a trusted advisor to employees and advocate for them, ensuring they are equipped with the right tools and processes to do their best work unencumbered Proactively identify and address trends in support issues, collaborating with IT leadership and engineering to reduce friction and incident rate Support and configure IT infrastructure including our network, security stack, identity & access management, and device management systems Lead small projects and contribute to large ones Partner with cross-functional teams to support employee onboarding/offboarding and ensure seamless tech experiences across the employee lifecycle Maintain documentation for internal IT processes, tools, and troubleshooting steps, and contribute to knowledge-sharing across the team Provide top tier service to VIPs and executives Host and manage high profile internal and external events, including occasional after hours work QUALIFICATIONS: 2+ years of IT experience in a fast-paced, high-growth environment Technical degree in Information Technology, Engineering, Computer Science, Cybersecurity, or a related field Strong understanding of device management platforms (e.g., Jamf, Iru, Intune) and enterprise tools like Google Workspace, Okta, and Slack Proven ability to communicate effectively and clearly to colleagues up and down the org chart Comfortable supporting both hardware (laptops, peripherals, AV setups) and software (SaaS platforms, authentication, endpoint security) Experience supporting and configuring network and infrastructure systems Ability to work independently and prioritize multiple tasks, while contributing to a collaborative team culture Evidence of self-initiated growth and development Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success. The U.S. base salary range for this full-time position is $70,000 - $120,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements. Learn more about WHOOP .

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Senior IT Support Technician to play a critical role in creating a world-class employee experience. We believe that in order to build the world's best product, our IT team must relentlessly enable employees to do their best work without friction. While much of this role will focus on solving employee problems, we're looking for someone who believes great IT is about preventing problems, not just reacting to them. You'll provide high-impact support across a broad portfolio of hardware and software tools, collaborate with engineering teams to solve root causes, and help drive the success of high-profile meetings and events. If you're highly technical, people-oriented, proactive, and can't stand seeing the same problem twice, this role might be for you.RESPONSIBILITIES: Deliver expert-level support to employees across a wide range of hardware and software systems, making those employees want to work with you every time they have an issue Serve as a trusted advisor to employees and advocate for them, ensuring they are equipped with the right tools and processes to do their best work unencumbered Proactively identify and address trends in support issues, collaborating with IT leadership and engineering to reduce friction and incident rate Support and configure IT infrastructure including our network, security stack, identity & access management, and device management systems Lead small projects and contribute to large ones Partner with cross-functional teams to support employee onboarding/offboarding and ensure seamless tech experiences across the employee lifecycle Maintain documentation for internal IT processes, tools, and troubleshooting steps, and contribute to knowledge-sharing across the team Provide top tier service to VIPs and executives Host and manage high profile internal and external events, including occasional after hours work QUALIFICATIONS: 2+ years of IT experience in a fast-paced, high-growth environment Technical degree in Information Technology, Engineering, Computer Science, Cybersecurity, or a related field Strong understanding of device management platforms (e.g., Jamf, Iru, Intune) and enterprise tools like Google Workspace, Okta, and Slack Proven ability to communicate effectively and clearly to colleagues up and down the org chart Comfortable supporting both hardware (laptops, peripherals, AV setups) and software (SaaS platforms, authentication, endpoint security) Experience supporting and configuring network and infrastructure systems Ability to work independently and prioritize multiple tasks, while contributing to a collaborative team culture Evidence of self-initiated growth and development Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success. The U.S. base salary range for this full-time position is $70,000 - $120,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements. Learn more about WHOOP .

The Director of IT Services serves as the leader of the infrastructure and service management divisions of the technology department within a growing and innovative Community Health Center. This role includes responsibility for managing day-to-day help desk operations, participating in and ensuring delivery of IT projects, implementation of IT Service Management (ITSM) best practices and standard operating procedures, and ensuring seamless function of critical IT infrastructure. This newly developed position at Caring Health Center is responsible for the technology infrastructure (network, servers, systems and their usability) and ensures best in class IT Service Management delivery for approximately 400 end users. Through internal staff members and managed service providers, the Infrastructure Operations, Service and Project Manager ensures the performance and integrity of existing servers, network infrastructure, telephony and end user hardware while planning and delivering on continuous improvements, upgrades, enhancements and ensuring continuity of mission critical infrastructure, systems, applications and end point device usability. This role is expected to not only oversee the technology infrastructure and service management, but be particularly adept at project management and delivery, with responsibility to deliver on multiple, concurrent, mission critical projects at any given time utilizing both internal and outsourced resources. Minimum Requirements: * Bachelor's degree or equivalent and relevant industry-specific certifications are required. Relevant certifications for this role are project management (PMP), ITIL, ITSM, etc. * Project Management certification and/or a proven and very strong track record in successful project execution, with a particular preference for Agile project management methodologies. * 10+ years of experience in a technology related field * 5+ years of staff supervision or leadership, preferably within a healthcare organization and preferably with a mentor/coach leadership philosophy. * Knowledge of contracting, budgeting and managing a combination of internal and outsourced resources as part of a project team. * Demonstrated ability to create, publish, evaluate and improve on standard operating procedures, especially as it relates to IT service management, hardware life cycle management, service level agreements and identity management with a strong emphasis on ITSM and ITIL Best Practices. * Advanced knowledge of Infrastructure Technology, specifically, VMWare, Fortinet/gate, Extreme, SDWan, GSuite and/or MS 365, Cyber EDR, SOC and SIEM management and best practices for support, maintenance and quality assurance of system operation, stability and uptime. * Advanced knowledge of trouble shooting, implementation/configuration, and design required Principle Responsibilities and Duties: * Manages, prioritizes and delivers on projects while over-seeing the daily work of the infrastructure and help desk teams * Responsible for research, planning, acquisition, and design of new or upgraded hardware technologies and recommended modifications as necessary, in collaboration with the CIO * Leverages internal subject matter experts and external MSPs to manage networking, systems engineering, and cybersecurity projects as designated by the CIO; Ensures the delivery of all projects on time, within originally scoped budget and in line with KPI's identified at the initiation and acceptance of each project * Ensures and plans for business continuity and implements and oversees daily routines for back up, infrastructure alerts and disaster recovery/response * Serves as a key lead, in partnership with outsourced Security Operations Center, for all cyber security EDR deployment, virus detection, breach detection and security incident responses * Works as a liaison to the MSP for any escalated engineering request unable to be solved by internal technicians * Implements ITSM best practices to streamline help desk and support processes, ensuring timely and consistent resolution of technical issues * Crafts and ensures adherence to service level agreements in delivering best-in-class technical support to the organization * For any escalated issues, provides or advises high-level technical support requiring administrative permissions and access to restricted systems, including third-party vendors and relevant external requests * Oversees ticketing system, delegates tickets as needed, supports analysts in ticket completion as needed, and analyzes trends to improve service delivery and performance * Together with Engineering staff, produces documentation of inventory, LAN, WAN, Server and other Infrastructure Architecture and ensures the appropriate life cycle tracking, recommending renewals, upgrades and purchases to the CIO * Supports mission-critical infrastructure and help desk after hours as necessary * Assists in the investigation of new technologies that will improve workflow, processing speeds, and services related to infrastructure and mission critical business systems * Represents the organization with a positive, professional attitude when communicating with staff, patients, and visitors * Works collaboratively with others, leads as a mentor/coach with good humor and recognition of how to help each individual team member come to work every day with a joyful and productive attitude * Supervises and supports team members, fostering development through mentoring, training, and coaching * Performs other related duties as assigned Salary Ranges from $115,000 -$130,000

Job Description The Director of IT Services serves as the leader of the infrastructure and service management divisions of the technology department within a growing and innovative Community Health Center. This role includes responsibility for managing day-to-day help desk operations, participating in and ensuring delivery of IT projects, implementation of IT Service Management (ITSM) best practices and standard operating procedures, and ensuring seamless function of critical IT infrastructure. This newly developed position at Caring Health Center is responsible for the technology infrastructure (network, servers, systems and their usability) and ensures best in class IT Service Management delivery for approximately 400 end users. Through internal staff members and managed service providers, the Infrastructure Operations, Service and Project Manager ensures the performance and integrity of existing servers, network infrastructure, telephony and end user hardware while planning and delivering on continuous improvements, upgrades, enhancements and ensuring continuity of mission critical infrastructure, systems, applications and end point device usability. This role is expected to not only oversee the technology infrastructure and service management, but be particularly adept at project management and delivery, with responsibility to deliver on multiple, concurrent, mission critical projects at any given time utilizing both internal and outsourced resources. Minimum Requirements: Bachelor's degree or equivalent and relevant industry-specific certifications are required. Relevant certifications for this role are project management (PMP), ITIL, ITSM, etc. Project Management certification and/or a proven and very strong track record in successful project execution, with a particular preference for Agile project management methodologies. 10+ years of experience in a technology related field 5+ years of staff supervision or leadership, preferably within a healthcare organization and preferably with a mentor/coach leadership philosophy. Knowledge of contracting, budgeting and managing a combination of internal and outsourced resources as part of a project team. Demonstrated ability to create, publish, evaluate and improve on standard operating procedures, especially as it relates to IT service management, hardware life cycle management, service level agreements and identity management with a strong emphasis on ITSM and ITIL Best Practices. Advanced knowledge of Infrastructure Technology, specifically, VMWare, Fortinet/gate, Extreme, SDWan, GSuite and/or MS 365, Cyber EDR, SOC and SIEM management and best practices for support, maintenance and quality assurance of system operation, stability and uptime. Advanced knowledge of trouble shooting, implementation/configuration, and design required Principle Responsibilities and Duties: Manages, prioritizes and delivers on projects while over-seeing the daily work of the infrastructure and help desk teams Responsible for research, planning, acquisition, and design of new or upgraded hardware technologies and recommended modifications as necessary, in collaboration with the CIO Leverages internal subject matter experts and external MSPs to manage networking, systems engineering, and cybersecurity projects as designated by the CIO; Ensures the delivery of all projects on time, within originally scoped budget and in line with KPI's identified at the initiation and acceptance of each project Ensures and plans for business continuity and implements and oversees daily routines for back up, infrastructure alerts and disaster recovery/response Serves as a key lead, in partnership with outsourced Security Operations Center, for all cyber security EDR deployment, virus detection, breach detection and security incident responses Works as a liaison to the MSP for any escalated engineering request unable to be solved by internal technicians Implements ITSM best practices to streamline help desk and support processes, ensuring timely and consistent resolution of technical issues Crafts and ensures adherence to service level agreements in delivering best-in-class technical support to the organization For any escalated issues, provides or advises high-level technical support requiring administrative permissions and access to restricted systems, including third-party vendors and relevant external requests Oversees ticketing system, delegates tickets as needed, supports analysts in ticket completion as needed, and analyzes trends to improve service delivery and performance Together with Engineering staff, produces documentation of inventory, LAN, WAN, Server and other Infrastructure Architecture and ensures the appropriate life cycle tracking, recommending renewals, upgrades and purchases to the CIO Supports mission-critical infrastructure and help desk after hours as necessary Assists in the investigation of new technologies that will improve workflow, processing speeds, and services related to infrastructure and mission critical business systems Represents the organization with a positive, professional attitude when communicating with staff, patients, and visitors Works collaboratively with others, leads as a mentor/coach with good humor and recognition of how to help each individual team member come to work every day with a joyful and productive attitude Supervises and supports team members, fostering development through mentoring, training, and coaching Performs other related duties as assigned Salary Ranges from $115,000 -$130,000

The Assistant Director of Technology Services will support the Director of IT in leading the organization's technology operations, strategic planning, and team management. This role serves as second-in-command and often assumes Director responsibilities in their absence. Program Specific Essential Duties and Responsibilities: Leadership & Management • Assist the Director of Technology Services in planning and managing improvements that align with organizational goals • Supervise IT support staff and manage the daily help desk engagement with FHCW staff • Act as Director of Technology Services in their absence, making critical decisions as needed Operations & Projects • Oversee daily IT operations including infrastructure, applications, and support services • Lead major technology projects and initiatives from planning through implementation • Ensure IT service delivery meets organizational needs and SLAs • Coordinate cross-functional technology projects with other departments Technical Oversight • Evaluate and recommend new technologies, systems, and solutions • Ensure security, compliance, and disaster recovery protocols are maintained • Oversee system upgrades, implementations, and maintenance • Monitor IT performance metrics and implement improvements • Act as an escalation point for IT staff and problem resolution Staff Development • Recruit, train, and mentor IT staff • Conduct performance evaluations and professional development planning • Foster a collaborative and innovative team culture Vendor & Stakeholder Management • Manage relationships with technology vendors and service providers • Communicate IT initiatives and issues to the Director of Technology Services • Serve as liaison between IT and other business units Qualifications and Education Requirements: One of the following combinations of education and employment experience must be met in order to be considered for the position: Education And/Or Experience • Bachelor's degree in Computer Science, Information Technology, or related field • Master's degree preferred • 7-10+ years of IT experience • 3-5+ years in IT management or leadership roles • Proven track record of managing complex projects and teams • Strong leadership and people management abilities • Excellent communication and interpersonal skills • Strategic thinking and problem-solving capabilities • Knowledge of current IT systems, infrastructure, and security practices • Project management expertise (PMP certification often preferred) Position reports directly to the Director of IT EOE

Job Description The Assistant Director of Technology Services will support the Director of IT in leading the organization's technology operations, strategic planning, and team management. This role serves as second-in-command and often assumes Director responsibilities in their absence. Program Specific Essential Duties and Responsibilities: Leadership & Management • Assist the Director of Technology Services in planning and managing improvements that align with organizational goals • Supervise IT support staff and manage the daily help desk engagement with FHCW staff • Act as Director of Technology Services in their absence, making critical decisions as needed Operations & Projects • Oversee daily IT operations including infrastructure, applications, and support services • Lead major technology projects and initiatives from planning through implementation • Ensure IT service delivery meets organizational needs and SLAs • Coordinate cross-functional technology projects with other departments Technical Oversight • Evaluate and recommend new technologies, systems, and solutions • Ensure security, compliance, and disaster recovery protocols are maintained • Oversee system upgrades, implementations, and maintenance • Monitor IT performance metrics and implement improvements • Act as an escalation point for IT staff and problem resolution Staff Development • Recruit, train, and mentor IT staff • Conduct performance evaluations and professional development planning • Foster a collaborative and innovative team culture Vendor & Stakeholder Management • Manage relationships with technology vendors and service providers • Communicate IT initiatives and issues to the Director of Technology Services • Serve as liaison between IT and other business units Qualifications and Education Requirements: One of the following combinations of education and employment experience must be met in order to be considered for the position: Education And/Or Experience • Bachelor's degree in Computer Science, Information Technology, or related field • Master's degree preferred • 7-10+ years of IT experience • 3-5+ years in IT management or leadership roles • Proven track record of managing complex projects and teams • Strong leadership and people management abilities • Excellent communication and interpersonal skills • Strategic thinking and problem-solving capabilities • Knowledge of current IT systems, infrastructure, and security practices • Project management expertise (PMP certification often preferred) Position reports directly to the Director of IT EOE Monday-Friday; 8:30am -5:00pm

The Assistant Director of Technology Services will support the Director of IT in leading the organization's technology operations, strategic planning, and team management. This role serves as second-in-command and often assumes Director responsibilities in their absence. Program Specific Essential Duties and Responsibilities: Leadership & Management • Assist the Director of Technology Services in planning and managing improvements that align with organizational goals • Supervise IT support staff and manage the daily help desk engagement with FHCW staff • Act as Director of Technology Services in their absence, making critical decisions as needed Operations & Projects • Oversee daily IT operations including infrastructure, applications, and support services • Lead major technology projects and initiatives from planning through implementation • Ensure IT service delivery meets organizational needs and SLAs • Coordinate cross-functional technology projects with other departments Technical Oversight • Evaluate and recommend new technologies, systems, and solutions • Ensure security, compliance, and disaster recovery protocols are maintained • Oversee system upgrades, implementations, and maintenance • Monitor IT performance metrics and implement improvements • Act as an escalation point for IT staff and problem resolution Staff Development • Recruit, train, and mentor IT staff • Conduct performance evaluations and professional development planning • Foster a collaborative and innovative team culture Vendor & Stakeholder Management • Manage relationships with technology vendors and service providers • Communicate IT initiatives and issues to the Director of Technology Services • Serve as liaison between IT and other business units Qualifications and Education Requirements: One of the following combinations of education and employment experience must be met in order to be considered for the position: Education And/Or Experience • Bachelor's degree in Computer Science, Information Technology, or related field • Master's degree preferred • 7-10+ years of IT experience • 3-5+ years in IT management or leadership roles • Proven track record of managing complex projects and teams • Strong leadership and people management abilities • Excellent communication and interpersonal skills • Strategic thinking and problem-solving capabilities • Knowledge of current IT systems, infrastructure, and security practices • Project management expertise (PMP certification often preferred) Position reports directly to the Director of IT EOE Monday-Friday; 8:30am -5:00pm

The Assistant Director of Technology Services will support the Director of IT in leading the organization's technology operations, strategic planning, and team management. This role serves as second-in-command and often assumes Director responsibilities in their absence. Program Specific Essential Duties and Responsibilities: Leadership & Management • Assist the Director of Technology Services in planning and managing improvements that align with organizational goals • Supervise IT support staff and manage the daily help desk engagement with FHCW staff • Act as Director of Technology Services in their absence, making critical decisions as needed Operations & Projects • Oversee daily IT operations including infrastructure, applications, and support services • Lead major technology projects and initiatives from planning through implementation • Ensure IT service delivery meets organizational needs and SLAs • Coordinate cross-functional technology projects with other departments Technical Oversight • Evaluate and recommend new technologies, systems, and solutions • Ensure security, compliance, and disaster recovery protocols are maintained • Oversee system upgrades, implementations, and maintenance • Monitor IT performance metrics and implement improvements • Act as an escalation point for IT staff and problem resolution Staff Development • Recruit, train, and mentor IT staff • Conduct performance evaluations and professional development planning • Foster a collaborative and innovative team culture Vendor & Stakeholder Management • Manage relationships with technology vendors and service providers • Communicate IT initiatives and issues to the Director of Technology Services • Serve as liaison between IT and other business units Qualifications and Education Requirements: One of the following combinations of education and employment experience must be met in order to be considered for the position: Education And/Or Experience • Bachelor's degree in Computer Science, Information Technology, or related field • Master's degree preferred • 7-10+ years of IT experience • 3-5+ years in IT management or leadership roles • Proven track record of managing complex projects and teams • Strong leadership and people management abilities • Excellent communication and interpersonal skills • Strategic thinking and problem-solving capabilities • Knowledge of current IT systems, infrastructure, and security practices • Project management expertise (PMP certification often preferred) Position reports directly to the Director of IT EOE

Key Responsibilities: * Senior Resource: Serves as a subject-matter expert with deep knowledge of Cupid, related non-Epic products/applications, and the supported operational processes. Within standard protocols, independently manages the design, build/configuration, testing and ongoing support of Epic Cupid application areas. * Business Solutions: Applies a consultative approach, engages internal subject-matter experts in operations to understand current and anticipated needs. Conducts technology and operations analysis to identify root causes of complex problems. Presents recommendations to senior team members or management as appropriate. Advises operations on executing changes. Monitors ongoing processes and effectiveness of solutions. * Triage/Troubleshooting: Participates in analyzing tickets and requests to identify need for project-based work. Leads or investigates and resolves complex tickets or requests that cross-supported applications encompass a broader process, or are difficult to initially define. Resolves more advanced issues related to vendor peripheral device support. * Builds/Configurations: Performs advanced configuration or customization to address business or clinical needs. Modifies builds incorporating significant edits, whole new functionality, numerous cross-application integrations, complex logic, creation of new templates. Records decisions and applicable business rules and prepares or may assist in preparing user documentation. Performs or leads unit system, integrated, and specialty application testing. * Integrations: Manages the implementation of supported core application changes with third party, Epic-eligible vendors and/or internal proprietary applications to ensure integration. Assesses integration requirements for the supported core Epic applications to meet needs of the project. Coordinates Epic integration requirements for non-Epic applications with appropriate IT team in conjunction with vendor support. Maintains, upgrades, and tests associated third party integrations. * Upgrades/Maintenance: Participates in upgrades by owning release notes that impact multiple areas within the supported applications and that require coordination across teams. Communicates major milestones to project team and customers. Escalates to manager as appropriate. Creates, maintains, and updates integrated test scripts with each upgrade. Performs ongoing advanced system maintenance. * Communications, Leadership & Professional Development: Participates in presentations or updates to leadership. Engages in ongoing communications with multiple teams related to supported application and operational processes. As a subject matter expert, provides feedback to management on policies, procedures, and best practices. Manages project work, ensuring completion according to schedule and coordinates with assigned project managers. May present at national forums, attend Epic related conferences and trainings. Minimum Qualifications Education: * Bachelor's degree preferred. An associate's degree with an additional 2 years of experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a Bachelor's degree. Experience: * 3-5 years of experience directly involved in Epic application support and implementation performing builds in Cupid. Demonstrated experience performing moderately complex builds. * Experience as a super-user of an Electronic Health Records systems generally, if not Epic specifically. Licensure/ Certifications: * Epic - Cupid certification required. Certification in a second and/or specialty applications highly preferred. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.