Administrative Coordinator jobs at Beth Israel Lahey Health

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Provides a wide variety of administrative support for the Office of the Chief Academic Officer. Performs various administrative functions to support operations, resolve problems, and answer detailed questions, requiring in-depth knowledge of departmental programs, operations, and services, and hospital policies and procedures. Position provides direct support to two (2) Research Program Managers and the Vice President, Academic Strategy in addition to general office support. The Administrative Coordinator will collaborate closely with the Executive Assistant in supporting the Chief Academic Officer, including, but not limited to, vacation/out of office coverage. Involves extensive interaction with various populations, and not limited to, members of the research and academic community (clinicians, researchers, administrators, etc.); leadership support staff of Beth Israel Lahey Health and BILH organizations; and staff both internal and external to BIDMC. Job Description: Essential Responsibilities: 1. Screens telephone calls and access for high-level position(s) deciding which individuals need face to face meetings, which can be refer to other managers or when possible, resolves the situation. 2. Schedules and prepares for diverse and complex appointments, meetings and travel arrangements. 3. Oversees planning and preparation for committees. Distributes minutes, prepares agenda, materials and committee work. 4. Plans, coordinates and makes recommendations in preparation for high-profile programs and events for the department. 5. Independently composes and edits complex and sensitive correspondence, reports and documents for final approval by manager. 6. Compiles, analyzes and summarizes data from multiple sources to create detailed complex documents, reports and high-level presentations. 7. Completes department-specific responsibilities which are documented at the local level. Required Qualifications: 1. High School diploma or GED required. Associate's degree preferred. 2. 3-5 years related work experience required. 3. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies: Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $24.98 - $33.62 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Administrative Coordinator will support the Surgical Oncology Department at Beth Israel Deaconess Medical Center in Boston, MA. This is an on-site opportunity working Monday through Friday, 8:30am-5pm, with the opportunity to work one day remotely per week following six months of employment. The incumbent will support the Chief of the Division, as well as the nursing team and administrative leadership. Job Description:Provides support for leadership positions and a division or department by coordinating administrative work, projects and staff. Performs various administrative functions requiring in-depth knowledge of departmental programs, operations and services and hospital policies and procedures. Essential Responsibilities: Screens telephone calls and access for high-level position(s) deciding which individuals need face to face meetings, which can be refer to other managers or when possible, resolves the situation. Schedules and prepares for diverse and complex appointments, meetings and travel arrangements. Oversees planning and preparation for committees. Distributes minutes, prepares agenda, materials and committee work. Plans, coordinates and makes recommendations in preparation for high-profile programs and events for the department. Independently composes and edits complex and sensitive correspondence, reports and documents for final approval by manager. Compiles, analyzes and summarizes data from multiple sources to create detailed complex documents, reports and high-level presentations. Completes department-specific responsibilities which are documented at the local level. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 3-5 years related work experience required. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies:Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. Pay Range: $24. 98 - $33. 62The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Performs a variety of administrative tasks in support of the mission and goals of the division, focused on the practice of Lahey employed physicians deployed to hospitals outside LHMC. Job Description:Essential Duties & Responsibilities including but not limited to:1) Types correspondence, forms, reports, manuscripts or other materials that may require complex formatting. Prepares documents with stylized formats, lettering or graphics using specialized commercial software, such as desktop publishing or graphics packages. Proofreads and edits materials for grammar, punctuation and spelling. 2) Schedules meetings and maintains personal calendars for physicians, specialty site manager or director(s). Organizes conference calls and meetings, sometimes with large numbers of participants. Reserves meeting locations and equipment. Prepares meeting agenda and other materials. Prepares travel arrangements as needed. 3) Organizes and schedules conferences, seminars or other department sponsored programs or events. Coordinates all necessary arrangements: location, registration forms and fees, agenda, refreshments, materials and equipment. 4) Maintains departmental files, records and databases. Enters information from source documents into computer databases and/or spreadsheets, compiling, printing and distributing periodic reports, mailing labels and other information as needed. Maintains department reference library of books, journals and other materials. 5) Communicates regularly with BILH staff, patients and visitors and other customers. Interacts with others to provide, gather and disseminate information, maintaining confidentiality as appropriate. Independently researches and follows through on a wide variety of requests. 6) Receives and reconciles invoices, identifying and resolving delays, billing errors or discrepancies. 7) Prepares, routes and tracks administrative forms and documents. Routes materials for required authorizations and monitors receipt by final destination. Communicates with other hospital departments to resolve delays and errors. 8) Performs routine clerical duties, such as opening and sorting mail, photocopying materials and sorting, collating and distributing documents. 9) Facilitates problem solving, providing appropriate direction to others. Acts as a department resource to others for information and training. Minimum Qualifications:Education: High School diploma or GED required. Licensure, Certification, Registration: N/ASkills, Knowledge & Abilities: Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Experience: 1-2 years related work experience required. Pay Range: $23. 73 - $31. 94The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Administrative Associate will support the Healthcare Associates Department, our Primary Care Team, at Beth Israel Medical Center in Boston, MA. This is a fully onsite position, working Monday through Friday, 8am-4:30pm or 8:30am-5pm. Job Description:Provides a wide variety of secretarial and administrative responsibilities in support of directors or other leadership positions of a division or department. Performs various administrative functions to support operations, resolve problems and answer detailed questions, requiring in-depth knowledge of departmental programs, operations and services and hospital policies and procedures. Involves extensive interaction with diverse populations including the public and visitors, patients and families, medical practitioners and medical center staff. Essential Responsibilities: Answers telephones, schedules appointments and maintains calendars, organizes conference calls, makes travel arrangements as needed and prepares for meetings with large numbers of participants. Provides support to committees by planning, scheduling and organizing meetings and location, preparing the agenda and related materials, taking and distributing minutes. Assists in planning and coordinating programs, seminars and events for the department or division. Orders supplies and services and performs other related duties as assigned. Maintains department's or division's files and databases. Compiles periodic and ad hoc reports using data and information from multiple sources . Prepares complex documents and reports with graphics, detailed charts, graphs and stylized formatting for presentations. Composes and edits correspondence, reports and documents for final approval. Types and edits manuscripts and/or other documents which may include scientific, technical or specialized terminology and specialized formatting. Other duties as assigned by the department. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 3-5 years related work experience required. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies:Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. Pay Range: $22. 71 - $30. 57The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Administrative Associate will support the Chief of Urology and the Urology Division at BIDMC in the Longwood area of Boston, MA. , working 8am-4:30pm, Monday through Friday. Job Description:Provides a wide variety of secretarial and administrative responsibilities in support of directors or other leadership positions of a division or department. Performs various administrative functions to support operations, resolve problems and answer detailed questions, requiring in-depth knowledge of departmental programs, operations and services and hospital policies and procedures. Involves extensive interaction with diverse populations including the public and visitors, patients and families, medical practitioners and medical center staff. Essential Responsibilities: Answers telephones, schedules appointments and maintains calendars, organizes conference calls, makes travel arrangements as needed and prepares for meetings with large numbers of participants. Provides support to committees by planning, scheduling and organizing meetings and location, preparing the agenda and related materials, taking and distributing minutes. Assists in planning and coordinating programs, seminars and events for the department or division. Orders supplies and services and performs other related duties as assigned. Maintains department's or division's files and databases. Compiles periodic and ad hoc reports using data and information from multiple sources . Prepares complex documents and reports with graphics, detailed charts, graphs and stylized formatting for presentations. Composes and edits correspondence, reports and documents for final approval. Types and edits manuscripts and/or other documents which may include scientific, technical or specialized terminology and specialized formatting. Other duties as assigned by the department. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 3-5 years related work experience required. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies:Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. Pay Range: $22. 71 - $30. 57The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Provides administrative support for the department. Involves extensive interaction with diverse populations including the public, visitors, patients and families, and providers. **Job Description:** **Essential Responsibilities including but not limited to:** 1. Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person. Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority. 2. Types and prepares correspondence and documents according to quality standards. Proofreads and edits materials for grammar, punctuation and spelling. Drafts routine correspondence. Compiles and distributes reports and other information as needed. 3. Schedules appointments and meetings and maintains calendars and schedules for assigned staff. Assists in preparation for conferences, seminars and other department sponsored programs or events. Receives, records and prepares related materials and performs other related duties as assigned. 4. Provides positive and effective customer service that supports the operations of the department and medical center. 5. Prepares, routes and tracks routine administrative forms and documents. Routes materials for required authorizations and monitors receipt by final destination. Communicates with other hospital departments to resolve delays, problems and errors. 6. Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating and distributing documents. 7. Organizes and maintains department files, records and databases following established procedures. Enters information from source documents into databases and/or spreadsheets. 8. May also update patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. 9. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary. 10. Actively assists and supports licensed practitioners by queuing prescriptions for renewal. **Required Qualifications:** 1. High School diploma or GED required. 2. 0-1 years related work experience required. 3. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Social/Environmental Requirements:** + Work requires close attention to task for work to be accurately completed. Intermittent breaks during the workday do not compromise the work. + Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. + No substantial exposure to adverse environmental conditions **Health Care Status:** Facilitates patient care **Sensory Requirements:** Close work (paperwork, visual examination), Monitor Use, Visual monotony, Visual clarity **Physical Requirements:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time. Walking and standing are required only occasionally. This job requires constant sitting, Keyboard use, Endurance-working up to 3-4 hours without a break, frequent Power Grasping using one hand. There may be occasional Fine Manipulation using one hand. **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Provides administrative support for the department. Involves extensive interaction with diverse populations including the public, visitors, patients and families, and providers. **Job Description:** **Essential Responsibilities including but not limited to:** 1. Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person. Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority. 2. Types and prepares correspondence and documents according to quality standards. Proofreads and edits materials for grammar, punctuation and spelling. Drafts routine correspondence. Compiles and distributes reports and other information as needed. 3. Schedules appointments and meetings and maintains calendars and schedules for assigned staff. Assists in preparation for conferences, seminars and other department sponsored programs or events. Receives, records and prepares related materials and performs other related duties as assigned. 4. Provides positive and effective customer service that supports the operations of the department and medical center. 5. Prepares, routes and tracks routine administrative forms and documents. Routes materials for required authorizations and monitors receipt by final destination. Communicates with other hospital departments to resolve delays, problems and errors. 6. Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating and distributing documents. 7. Organizes and maintains department files, records and databases following established procedures. Enters information from source documents into databases and/or spreadsheets. 8. May also update patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. 9. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary. 10. Actively assists and supports licensed practitioners by queuing prescriptions for renewal. **Required Qualifications:** 1. High School diploma or GED required. 2. 0-1 years related work experience required. 3. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Social/Environmental Requirements:** - Work requires close attention to task for work to be accurately completed. Intermittent breaks during the workday do not compromise the work. - Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. - No substantial exposure to adverse environmental conditions Health Care Status: Facilitates patient care **Sensory Requirements:** Close work (paperwork, visual examination), Monitor Use, Visual monotony, Visual clarity **Physical Requirements:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time. Walking and standing are required only occasionally. This job requires constant sitting, Keyboard use, Endurance-working up to 3-4 hours without a break, frequent Power Grasping using one hand. There may be occasional Fine Manipulation using one hand. **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Working under the direction of a nurse, this position contributes to the Hospital's mission by providing both clinical and administrative assistance on the unit. The clinical assistance involves performing basic procedures necessary to provide for the care, comfort and safety of patients. The administrative support involves keeping the patient care team informed by maintaining accurate and timely electronic medical records and acting as the unit coordinator as it pertains to non-clinical issues. This dual role staff position will have an impact on quality of care and patient satisfaction by providing for their physical and emotional needs and on patient and family member satisfaction by fielding requests and information to the patient care team and family members, providing the administrative support to ensure expedient patient throughput and acting as a central resource of the patient medical record. **Job Description:** **QUALIFICATIONS:** **Education/Experience** **Required:** + High School Diploma or G.E.D. + **Must have/be one of the following:** + Certified Nursing Assistant + Nursing student with completion of one medical-surgical clinical rotation + Three months clinical care experience + Graduate of the Winchester Hospital's Clinical Associate Training Program **Preferred:** At least one year of previous work experience in an administrative support role. **Other Skills/Knowledge:** **Required:** + For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team + Basic computer knowledge. + Excellent communication and customer service skills. **LICENSES, REGISTRATIONS, CERTIFICATIONS:** **Preferred:** Certified Nursing Assistant **LIFE SUPPORT CERTIFICATION REQUIRED:** Basic Life Support **POPULATION SPECIFIC REQUIREMENTS:** The population specific requirements differ based on the patients cared for on the unit: **Neonate** **Infant** **Children** **Adolescent (age 13 to 18)** **Adult** **Geriatric** **A4** **Intensive Care Unit** **OTHER JOB REQUIREMENTS:** **On-call:** N/A **Schedule requirements:** Based on department needs. Holiday rotation is required. **Travel requirements:** Based on department needs. May be asked to cover other units to meet business and patient needs. **REPORTING RELATIONSHIPS:** + Reports to the Nurse Manager. + Works under the direction of a nurse in the clinical role. + Does not supervise others **Clinical Associate** + Provides quality and safe patient care under the direction of a nurse, utilizing compassion, empathy, and respect to collaborate with a multi-disciplinary team to achieve expected outcomes. + Welcomes and orients patients, family members and significant others to the environment. + Contributes to meeting the patient's physical, emotional, cultural, and spiritual needs. + Observes patients and reports findings and/or concerns to nurse in a timely manner. + Demonstrates purposeful rounding and promptly responds to call lights to ensure patient safety and satisfaction. + Performs required tasks including but not limited to: + Assisting with activities of daily living + Repositioning and ambulating patients + Making an occupied and unoccupied bed + Assisting in transporting patients, beds, supplies and equipment + Collecting, labeling and transporting specimens + Retrieving and signing out blood products + Accurately performs point of care testing + Obtains vital signs and weights + Maintains accurate intake and output measurements + Removes Foley catheters and saline locks + EKGs + Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. + Sets up/breaks down rooms, ensuring expedient turnaround time. + Assists in post-mortem care in a respectful manner + Documents accurately, legibly and timely + Assists with procedures + Appropriately follows the chain of command and adheres to hospital policies and procedures. + Informs patients and family members throughout the patients' experience. + Communicates effectively with the healthcare team utilizing established handoff procedures. Gives and accepts respectful feedback to enhance teamwork. + Minimizes preventable harm events and consistently executes the infection control protocols. Incorporates the Culture of Safety tools in daily practice, adhering to quality and safety guidelines and communicating near-miss or potential risks. + Coordinates work schedule with departmental supervisor to provide coverage and maintain safe staffing levels. + Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. + Maintains appropriate supplies at the bedside and on the unit, addressing inventory issues in a timely manner. + Responds to equipment issues in a timely manner to ensure availability of equipment and to maximize its useful life. + Functions effectively in patient crisis situations and utilizes emergency resources. + Assists in preparation of patient for transport to appropriate level of care. + Maximizes patient throughput to minimize wait time. + Adheres to the Magnet standards of professional development and clinical practice. **Administrative Associate** + Provides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care. + Answers the phone for the unit, answering questions, directing calls to other team members and/or taking messages and expediently passing on information. + Greets patients, visitors, volunteers, clergy and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction. + Processes physician and other orders utilizing the electronic medical record and manual orders. Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from the nursing and medical staff. + Receives admittance information. Communicates expediently to the nursing staff to start the patient placement process and ensures the room is available for the patient. Assembles a medical chart for the patient. + Maintains accurate and complete medical charts for the patients, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate. + Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arranges ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs. + Prepares the patient record for discharge. Reviews the medical record and advises the nursing staff if forms are needed prior to discharge. Disassembles medical chart according to Health Information Management Department standards. + Prioritizes functions based on emergency situations. + Completes administrative/secretarial tasks in support of the nurse manager and the department, which may include but is not limited to data entry, simple letter typing, simple spreadsheet creation, other typing needs, minute taking, and sorting and triaging mail. + May follow up with staff on green sheets and other schedule issues, at the request of the Manager. + At the request of the Manager, may call-in staff during staffing shortages. + Answers the door bell and monitors people entering and leaving the unit. Contacts security and unit leadership about concerns and follows proper safety protocols. + Files and ensures the unit has an adequate supply of various required forms. + Maintain an adequate inventory of non-medical supplies for the unit. Oversees the office equipment and addresses equipment problems timely to maximize the unit's efficiency. **DEPARTMENT SPECIFIC JOB FUNCTIONS** The functions performed in the various nursing units may differ depending on the patient population. In the Clinical Associate role, staff are responsible to meet all applicable competencies. **PHYSICAL AND MENTAL REQUIREMENTS/CONDITIONS** + The employee needs to have the physical and mental abilities to perform the duties of the position listed above using the WE CARE behaviors. + It is anticipated that the employee will have contact with blood, bodily fluids or other potentially infectious materials while performing their job duties. + It is anticipated that employee will have contact with potentially hazardous chemicals while performing their job duties. + The list below is intended to describe the physical and sensory ability requirements of the position; however those requirements may vary, sometimes considerably, based on meeting patient and operational needs. While the physical requirements for this role differs significantly between the clinical and the administrative roles, both roles are considered an essential element of the position. **Pay Range:** $19.50 - $26.24 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Working under the direction of a nurse, this position contributes to the Hospital's mission by providing both clinical and administrative assistance on the unit. The clinical assistance involves performing basic procedures necessary to provide for the care, comfort and safety of patients. The administrative support involves keeping the patient care team informed by maintaining accurate and timely electronic medical records and acting as the unit coordinator as it pertains to non-clinical issues. This dual role staff position will have an impact on quality of care and patient satisfaction by providing for their physical and emotional needs and on patient and family member satisfaction by fielding requests and information to the patient care team and family members, providing the administrative support to ensure expedient patient throughput and acting as a central resource of the patient medical record. Job Description:QUALIFICATIONS:Education/ExperienceRequired:High School Diploma or G. E. D. Must have/be one of the following:Certified Nursing AssistantNursing student with completion of one medical-surgical clinical rotation Three months clinical care experience Graduate of the Winchester Hospital's Clinical Associate Training ProgramPreferred: At least one year of previous work experience in an administrative support role. Other Skills/Knowledge:Required: For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team Basic computer knowledge. Excellent communication and customer service skills. LICENSES, REGISTRATIONS, CERTIFICATIONS: Preferred: Certified Nursing Assistant LIFE SUPPORT CERTIFICATION REQUIRED: Basic Life Support POPULATION SPECIFIC REQUIREMENTS: The population specific requirements differ based on the patients cared for on the unit: NeonateInfantChildrenAdolescent (age 13 to 18) AdultGeriatric A4Intensive Care UnitOTHER JOB REQUIREMENTS:On-call: N/ASchedule requirements: Based on department needs. Holiday rotation is required. Travel requirements: Based on department needs. May be asked to cover other units to meet business and patient needs. REPORTING RELATIONSHIPS: Reports to the Nurse Manager. Works under the direction of a nurse in the clinical role. Does not supervise others Clinical AssociateProvides quality and safe patient care under the direction of a nurse, utilizing compassion, empathy, and respect to collaborate with a multi-disciplinary team to achieve expected outcomes. Welcomes and orients patients, family members and significant others to the environment. Contributes to meeting the patient's physical, emotional, cultural, and spiritual needs. Observes patients and reports findings and/or concerns to nurse in a timely manner. Demonstrates purposeful rounding and promptly responds to call lights to ensure patient safety and satisfaction. Performs required tasks including but not limited to:Assisting with activities of daily living Repositioning and ambulating patients Making an occupied and unoccupied bed Assisting in transporting patients, beds, supplies and equipment Collecting, labeling and transporting specimens Retrieving and signing out blood products Accurately performs point of care testing Obtains vital signs and weights Maintains accurate intake and output measurements Removes Foley catheters and saline locks EKGsMaintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. Sets up/breaks down rooms, ensuring expedient turnaround time. Assists in post-mortem care in a respectful manner Documents accurately, legibly and timely Assists with procedures Appropriately follows the chain of command and adheres to hospital policies and procedures. Informs patients and family members throughout the patients' experience. Communicates effectively with the healthcare team utilizing established handoff procedures. Gives and accepts respectful feedback to enhance teamwork. Minimizes preventable harm events and consistently executes the infection control protocols. Incorporates the Culture of Safety tools in daily practice, adhering to quality and safety guidelines and communicating near-miss or potential risks. Coordinates work schedule with departmental supervisor to provide coverage and maintain safe staffing levels. Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. Maintains appropriate supplies at the bedside and on the unit, addressing inventory issues in a timely manner. Responds to equipment issues in a timely manner to ensure availability of equipment and to maximize its useful life. Functions effectively in patient crisis situations and utilizes emergency resources. Assists in preparation of patient for transport to appropriate level of care. Maximizes patient throughput to minimize wait time. Adheres to the Magnet standards of professional development and clinical practice. Administrative AssociateProvides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care. Answers the phone for the unit, answering questions, directing calls to other team members and/or taking messages and expediently passing on information. Greets patients, visitors, volunteers, clergy and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction. Processes physician and other orders utilizing the electronic medical record and manual orders. Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from the nursing and medical staff. Receives admittance information. Communicates expediently to the nursing staff to start the patient placement process and ensures the room is available for the patient. Assembles a medical chart for the patient. Maintains accurate and complete medical charts for the patients, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate. Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arranges ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs. Prepares the patient record for discharge. Reviews the medical record and advises the nursing staff if forms are needed prior to discharge. Disassembles medical chart according to Health Information Management Department standards. Prioritizes functions based on emergency situations. Completes administrative/secretarial tasks in support of the nurse manager and the department, which may include but is not limited to data entry, simple letter typing, simple spreadsheet creation, other typing needs, minute taking, and sorting and triaging mail. May follow up with staff on green sheets and other schedule issues, at the request of the Manager. At the request of the Manager, may call-in staff during staffing shortages. Answers the door bell and monitors people entering and leaving the unit. Contacts security and unit leadership about concerns and follows proper safety protocols. Files and ensures the unit has an adequate supply of various required forms. Maintain an adequate inventory of non-medical supplies for the unit. Oversees the office equipment and addresses equipment problems timely to maximize the unit's efficiency. DEPARTMENT SPECIFIC JOB FUNCTIONS The functions performed in the various nursing units may differ depending on the patient population. In the Clinical Associate role, staff are responsible to meet all applicable competencies. PHYSICAL AND MENTAL REQUIREMENTS/CONDITIONSThe employee needs to have the physical and mental abilities to perform the duties of the position listed above using the WE CARE behaviors. It is anticipated that the employee will have contact with blood, bodily fluids or other potentially infectious materials while performing their job duties. It is anticipated that employee will have contact with potentially hazardous chemicals while performing their job duties. The list below is intended to describe the physical and sensory ability requirements of the position; however those requirements may vary, sometimes considerably, based on meeting patient and operational needs. While the physical requirements for this role differs significantly between the clinical and the administrative roles, both roles are considered an essential element of the position. Pay Range: $19. 50 - $26. 24The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area. According to established policies and procedures, provides general secretarial and clerical support for Hospital Departments. Schedules patient appointments and processes billing of patient charges. Supports the department in various clerical functions; answers phone, greets patients/visitors, processes physician orders, maintains patients medical chart, supports Nurse Manager, files, maintains inventory. KNOWLEDGE, SKILLS, AND ABILITIES: Required: High School Diploma with knowledge of computers and basic office practice. Preferred: 1 year of experience in an administrative role Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1.7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better. **Pay Range:** $19.50 - $26.24 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Description:Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area. Schedule: 24 hours/week, night shift, includes rotating weekends As part of the Patient Care Services team, this position performs the following functions, often simultaneously:Provides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care. Answers the phone for the unit, answering questions, directing calls to other team members and /or taking messages and expediently passing on information. Greets patients, visitors, volunteers, clergy and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction. Processes physician and other orders utilizing the electronic medical record and manual orders. Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from the nursing and medical staff. Receives admittance information. Communicates expediently to the nursing staff to start the patient placement process and ensures the room is available for the patient. Assembles a medical chart for the patient. Maintains accurate and complete medical charts for the patients, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate. Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arranges ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs. Prepares the patient record for discharge. Reviews the medical record and advises the nursing staff if forms are needed prior to discharge. Disassembles medical chart according to Health Information Management Department standards. . Completes administrative/secretarial tasks in support of the nurse manager and the department, which may include but is not limited to data entry, simple letter typing, simple spreadsheet creation, other typing needs, minute taking, and sorting and triaging mail. Files. Ensures the unit has an adequate supply of various required forms. Maintaining an adequate inventory of non-medical supplies for the unit. Oversees the office equipment and addresses equipment problems timely to maximize the unit's efficiency. QUALIFICATIONSEducation: Required: High School Diploma or equivalent Experience: Preferred: At least one year of previous work experience in an administrative support role. Other Skills/Knowledge:Required:Basic computer knowledge. Excellent communication and customer service skills. For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team. Preferred: Knowledge of basic medical terminology Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1. 7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better. Pay Range: $19. 50 - $26. 24The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Working under the direction of a nurse, this position contributes to the Hospital's mission by providing both clinical and administrative assistance on the unit. The clinical assistance involves performing basic procedures necessary to provide for the care, comfort and safety of patients. The administrative support involves keeping the patient care team informed by maintaining accurate and timely electronic medical records and acting as the unit coordinator as it pertains to non-clinical issues. This dual role staff position will have an impact on quality of care and patient satisfaction by providing for their physical and emotional needs and on patient and family member satisfaction by fielding requests and information to the patient care team and family members, providing the administrative support to ensure expedient patient throughput and acting as a central resource of the patient medical record. Job Description:QUALIFICATIONS:Education/ExperienceRequired:High School Diploma or G. E. D. Must have/be one of the following:Certified Nursing AssistantNursing student with completion of one medical-surgical clinical rotation Three months clinical care experience Graduate of the Winchester Hospital's Clinical Associate Training ProgramPreferred: At least one year of previous work experience in an administrative support role. Other Skills/Knowledge:Required: For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team Basic computer knowledge. Excellent communication and customer service skills. LICENSES, REGISTRATIONS, CERTIFICATIONS: Preferred: Certified Nursing Assistant LIFE SUPPORT CERTIFICATION REQUIRED: Basic Life Support POPULATION SPECIFIC REQUIREMENTS: The population specific requirements differ based on the patients cared for on the unit: NeonateInfantChildrenAdolescent (age 13 to 18) AdultGeriatric A4Intensive Care UnitOTHER JOB REQUIREMENTS:On-call: N/ASchedule requirements: Based on department needs. Holiday rotation is required. Travel requirements: Based on department needs. May be asked to cover other units to meet business and patient needs. REPORTING RELATIONSHIPS: Reports to the Nurse Manager. Works under the direction of a nurse in the clinical role. Does not supervise others Clinical AssociateProvides quality and safe patient care under the direction of a nurse, utilizing compassion, empathy, and respect to collaborate with a multi-disciplinary team to achieve expected outcomes. Welcomes and orients patients, family members and significant others to the environment. Contributes to meeting the patient's physical, emotional, cultural, and spiritual needs. Observes patients and reports findings and/or concerns to nurse in a timely manner. Demonstrates purposeful rounding and promptly responds to call lights to ensure patient safety and satisfaction. Performs required tasks including but not limited to:Assisting with activities of daily living Repositioning and ambulating patients Making an occupied and unoccupied bed Assisting in transporting patients, beds, supplies and equipment Collecting, labeling and transporting specimens Retrieving and signing out blood products Accurately performs point of care testing Obtains vital signs and weights Maintains accurate intake and output measurements Removes Foley catheters and saline locks EKGsMaintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. Sets up/breaks down rooms, ensuring expedient turnaround time. Assists in post-mortem care in a respectful manner Documents accurately, legibly and timely Assists with procedures Appropriately follows the chain of command and adheres to hospital policies and procedures. Informs patients and family members throughout the patients' experience. Communicates effectively with the healthcare team utilizing established handoff procedures. Gives and accepts respectful feedback to enhance teamwork. Minimizes preventable harm events and consistently executes the infection control protocols. Incorporates the Culture of Safety tools in daily practice, adhering to quality and safety guidelines and communicating near-miss or potential risks. Coordinates work schedule with departmental supervisor to provide coverage and maintain safe staffing levels. Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. Maintains appropriate supplies at the bedside and on the unit, addressing inventory issues in a timely manner. Responds to equipment issues in a timely manner to ensure availability of equipment and to maximize its useful life. Functions effectively in patient crisis situations and utilizes emergency resources. Assists in preparation of patient for transport to appropriate level of care. Maximizes patient throughput to minimize wait time. Adheres to the Magnet standards of professional development and clinical practice. Administrative AssociateProvides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care. Answers the phone for the unit, answering questions, directing calls to other team members and/or taking messages and expediently passing on information. Greets patients, visitors, volunteers, clergy and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction. Processes physician and other orders utilizing the electronic medical record and manual orders. Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from the nursing and medical staff. Receives admittance information. Communicates expediently to the nursing staff to start the patient placement process and ensures the room is available for the patient. Assembles a medical chart for the patient. Maintains accurate and complete medical charts for the patients, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate. Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arranges ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs. Prepares the patient record for discharge. Reviews the medical record and advises the nursing staff if forms are needed prior to discharge. Disassembles medical chart according to Health Information Management Department standards. Prioritizes functions based on emergency situations. Completes administrative/secretarial tasks in support of the nurse manager and the department, which may include but is not limited to data entry, simple letter typing, simple spreadsheet creation, other typing needs, minute taking, and sorting and triaging mail. May follow up with staff on green sheets and other schedule issues, at the request of the Manager. At the request of the Manager, may call-in staff during staffing shortages. Answers the door bell and monitors people entering and leaving the unit. Contacts security and unit leadership about concerns and follows proper safety protocols. Files and ensures the unit has an adequate supply of various required forms. Maintain an adequate inventory of non-medical supplies for the unit. Oversees the office equipment and addresses equipment problems timely to maximize the unit's efficiency. DEPARTMENT SPECIFIC JOB FUNCTIONS The functions performed in the various nursing units may differ depending on the patient population. In the Clinical Associate role, staff are responsible to meet all applicable competencies. PHYSICAL AND MENTAL REQUIREMENTS/CONDITIONSThe employee needs to have the physical and mental abilities to perform the duties of the position listed above using the WE CARE behaviors. It is anticipated that the employee will have contact with blood, bodily fluids or other potentially infectious materials while performing their job duties. It is anticipated that employee will have contact with potentially hazardous chemicals while performing their job duties. The list below is intended to describe the physical and sensory ability requirements of the position; however those requirements may vary, sometimes considerably, based on meeting patient and operational needs. While the physical requirements for this role differs significantly between the clinical and the administrative roles, both roles are considered an essential element of the position. Pay Range: $19. 50 - $26. 24The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Description:Join Anna Jaques Hospital (AJH), a distinguished not-for-profit community hospital nestled in the picturesque coastal community of Newburyport, Massachusetts. Since 1884, AJH has been a cornerstone of healthcare excellence in the Merrimack Valley, North Shore, and Southern New Hampshire regions, renowned for our commitment to high-quality care and exceptional patient satisfaction. Located just 35 miles northeast of Boston, AJH offers the perfect blend of a supportive community hospital environment and the vast opportunities that come with being part of Beth Israel Lahey Health, one of the largest healthcare systems in the region. As a member of our team, you'll be part of a network of over 39,000 caregivers and staff dedicated to providing extraordinary care to more than 1. 7 million people from 150+ cities and towns across Eastern Massachusetts and Southern New Hampshire. Discover a rewarding career at AJH, where you can make a meaningful impact within a close-knit community while advancing your professional growth within a thriving healthcare system. Are you ready to become a part of our dynamic team?Office Coordinator - 40hrs/wk, DaysThe Office Coordinator provides excellent customer service performing clerical tasks related to assisting providers and patients within the medical office. Greets patients in a professional courteous manner at all times. Updates patient information including demographics, insurance updates and making necessary changes. Performs all front-office duties including, but not limited to: Check-in and check-out of patients, answering telephones, scheduling appointments, and collecting co-payments at time of check-in. Accurately records all patients seen at the time of service, cancelling or no-showing appointments within the schedule each day to insure accuracy in patient/provider schedule. Minimum EducationHigh school diploma or equivalent Minimum Work ExperienceA minimum of one year similar experience in a medical administrative role preferred Communication:Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others. Required Skills:Must be capable of following established policies and procedures within the medical office. Must have a working knowledge of third party payer guidelines. Excellent communication skills. Benefits working at Anna Jaques Hospital:Tuition ReimbursementCareer Development and OpportunitiesFree On-Site ParkingDiscounts/Savings on various businesses. Health and Wellness activities Apply today and learn more Pay Range: $19. 05 - $25. 64The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Administrative Assistant III will support the Pulmonary, Critical Care and Sleep Medicine Department at Beth Israel Deaconess Medical Center in Boston, MA. This role is 100% onsite, working Monday through Friday, 8:30am-5pm. Job Description: Provides administrative support to physicians in their clinical, academic, research and leadership roles. Essential Responsibilities: Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary. Maintains physician's administrative and clinical calendars. Types correspondence, manuscripts and documents that may require complex formatting. Composes routine correspondence. Transcribes letters and patient notes as needed for physicians and/or facilitates notes and letters in CCC system. Composes routine correspondence. Prepares and distributes materials for meetings and committees. Actively assists and supports licensed practitioners by queuing prescriptions for renewal and performing the initial review of medication listings for accuracy in the electronic medical record (Web OMR). Required Qualifications: High School diploma or GED required. Associate's degree preferred. 3-5 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Competencies: Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. Pay Range: $21.63 - $29.11 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The BIDMC Cardiovascular Medicine Division is committed to providing high-quality care to our patients, promoting the educational mission of academic medicine and advancing state-of-the-art research in cardiovascular medicine. The Division, which is an integral part of BIDMC's Cardio Vascular Institute, includes some of the most highly-regarded cardiovascular experts in the world, and it is their exemplary patient care, teaching and research combined with the support of dedicated clinical and administrative that make possible the Division's many accomplishments. This role is located fully onsite in Boston, Monday - Friday from 6:30am - 3:00pm. Job Description: Provides administrative support to physicians in their clinical practice, academic and research roles. Essential Responsibilities: Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary. Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol. Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or others documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports. Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls. Obtains authorization for radiologic exams as needed. Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI. Participates in and is responsible for special projects and process improvement initiatives as requested. Required Qualifications: High School diploma or GED required. Associate's degree preferred. 1-3 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications: Healthcare experience. Competencies: Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. Pay Range: $21.00 - $28.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Provides administrative support for the department. Involves extensive interaction with diverse populations including the public, visitors, patients and families, and providers. **Job Description:** **Essential Responsibilities including but not limited to:** 1. Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person. Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority. 2. Types and prepares correspondence and documents according to quality standards. Proofreads and edits materials for grammar, punctuation and spelling. Drafts routine correspondence. Compiles and distributes reports and other information as needed. 3. Schedules appointments and meetings and maintains calendars and schedules for assigned staff. Assists in preparation for conferences, seminars and other department sponsored programs or events. Receives, records and prepares related materials and performs other related duties as assigned. 4. Provides positive and effective customer service that supports the operations of the department and medical center. 5. Prepares, routes and tracks routine administrative forms and documents. Routes materials for required authorizations and monitors receipt by final destination. Communicates with other hospital departments to resolve delays, problems and errors. 6. Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating and distributing documents. 7. Organizes and maintains department files, records and databases following established procedures. Enters information from source documents into databases and/or spreadsheets. 8. May also update patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. 9. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary. 10. Actively assists and supports licensed practitioners by queuing prescriptions for renewal. **Required Qualifications:** 1. High School diploma or GED required. 2. 0-1 years related work experience required. 3. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Social/Environmental Requirements:** - Work requires close attention to task for work to be accurately completed. Intermittent breaks during the workday do not compromise the work. - Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. - No substantial exposure to adverse environmental conditions Health Care Status: Facilitates patient care **Sensory Requirements:** Close work (paperwork, visual examination), Monitor Use, Visual monotony, Visual clarity **Physical Requirements:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time. Walking and standing are required only occasionally. This job requires constant sitting, Keyboard use, Endurance-working up to 3-4 hours without a break, frequent Power Grasping using one hand. There may be occasional Fine Manipulation using one hand. **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Provides administrative support for the department. Involves extensive interaction with diverse populations including the public, visitors, patients and families, and providers. Job Description:Essential Responsibilities including but not limited to: 1. Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person. Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority. 2. Types and prepares correspondence and documents according to quality standards. Proofreads and edits materials for grammar, punctuation and spelling. Drafts routine correspondence. Compiles and distributes reports and other information as needed. 3. Schedules appointments and meetings and maintains calendars and schedules for assigned staff. Assists in preparation for conferences, seminars and other department sponsored programs or events. Receives, records and prepares related materials and performs other related duties as assigned. 4. Provides positive and effective customer service that supports the operations of the department and medical center. 5. Prepares, routes and tracks routine administrative forms and documents. Routes materials for required authorizations and monitors receipt by final destination. Communicates with other hospital departments to resolve delays, problems and errors. 6. Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating and distributing documents. 7. Organizes and maintains department files, records and databases following established procedures. Enters information from source documents into databases and/or spreadsheets. 8. May also update patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. 9. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary. 10. Actively assists and supports licensed practitioners by queuing prescriptions for renewal. Required Qualifications:1. High School diploma or GED required. 2. 0-1 years related work experience required. 3. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Social/Environmental Requirements:• Work requires close attention to task for work to be accurately completed. Intermittent breaks during the workday do not compromise the work. • Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. • No substantial exposure to adverse environmental conditions Health Care Status: Facilitates patient care Sensory Requirements:Close work (paperwork, visual examination), Monitor Use, Visual monotony, Visual clarity Physical Requirements:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time. Walking and standing are required only occasionally. This job requires constant sitting, Keyboard use, Endurance-working up to 3-4 hours without a break, frequent Power Grasping using one hand. There may be occasional Fine Manipulation using one hand. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Support Assistant will provide support to the department, as a resource to patients and staff in the area, and will perform EVS/housekeeping services, room turn over and other various tasks to support the clinical staff. This is a full time position onsite at Beth Israel Deaconess Medical Center in Boston, MA. The hours for this role will be 7:30am-4pm. Job Description:The Support Assistant role is responsible for performing daily cleaning tasks related to procedure room turn over, Pre & Post area admission set-up and discharge cleaning/turnover, equipment cleaning and project cleaning in an assigned area. Responsible for the transporting of patients and related transport functions as well as supporting clinical staff to improve lab workflow & productivity. Essential Responsibilities: Completes work from previous shift. Reports all incomplete assignments and maintenance issues. Performs the Seven Step Cleaning Procedure, daily cleaning, discharge cleaning, discharge bed making, cath labs, EP labs and Holding area cleaning, between case cleaning, upholstery, wall, and glass care. Performs stat orders such as discharges, spills, floods, and responds to hospital emergencies. Cleans up all organic body waste (i. e. blood, sputum, and urine) as instructed by the team leader or supervisor. Cleans patient equipment including: IV poles, commodes, monitors and cables, specialty equipment, stretchers, wheel chairs, and cardiac chairs. Assists in manpower support for moves, special set-ups and any other occasion when a larger than normal group is needed. Collects solid and contaminated waste. Seals boxes used for contaminated waste in the area where the waste is generated. Delivers boxes after sealing to the designated areas and delivers it to the compactor area. Delivers solid waste to compactor area. Transports dirty medical instruments to Central Processing. Keeps cleaning products legibly and accurately labeled. Reports low supply of inventory to supervisor and/or team leader. Keeps housekeeping cart clean, stocked and orderly. Reports any malfunctioning equipment to supervisor and/or team leader. Delivers soiled mops, cleaning cloths, and linen to designated area. Transports patients between areas by wheelchair, stretcher, bed,, etc. Assists Nursing staff in moving the patient between bed or chair and the transportation vehicle. Assists with patient discharge and patient transfer by escorting, carrying luggage, etc. Transports deceased patients to morgue. Required Qualifications:High School diploma or GED required. 0-1 years related work experience required. Requires the ability to read, write and understand English. Requires ability to learn medical center/unit routines, procedures and practices. Requires the ability to prioritize competing tasks, a positive, helpful demeanor, and the ability to work as part of a team. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner. Physical Nature of the Job:Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving. Pay Range: $17. 85 - $24. 02The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Job Description:Requirements: Education - High School Degree or GEDExperience: A minimum of 1 year of experience in a high-volume customer service-related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled