Coordinator jobs at Beth Israel Lahey Health

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. SummaryThe Residency and Fellowship Program Coordinator will support the ObGyn Department at Beth Israel Deaconess Medical Center in Boston, MA. The role may work a hybrid work schedule following three months of fully onsite training. Job Description:The Residency Fellowship Program Coordinator acts as the main point of contact for the residency program. The Program Coordinator supports the residency program in maintaining compliance with all ACGME Program requirements and will work as a team member of the Education Office to gain an understanding of all education programs. Essential Responsibilities: Provides administrative support and coordinates the training program. Works with Program Directors to maintain and prepare materials, interviews, selections, orientations, and evaluations processes. Understands and applies institutional program guidelines to coordinate compliance requirements and update program material. Coordinates all aspects of the recruitment process and facilitates application/interview selection process. Processes all required documentation including licenses, visas and credentialing. Maintains record on all trainees in accordance with established requirements. Oversees data collection and ensures the accuracy of program databases. Coordinates orientations and schedules meetings, functions and special events throughout the year. Coordinates the evaluation system to collect data and organize timely feedback. Coordinates affiliation agreements related to training programs and serves as a liaison between area hospitals. Assists with production of manuals and websites. Assists with changes and improvements to current technical tools and liaisons with IS to ensure the systems are accessible to users. Compiles all program documentation and appropriate statistical data. Develops, communicates, and revises schedules for rotations. Required Qualifications:High School diploma or GED required; Bachelor's degree preferred. 1-3 years related work experience required. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies:Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. Teamwork: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. Pay Range: $58,011. 00 USD - $78,075. 00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Division of Pulmonary, Critical Care, & Sleep Medicine at Beth Israel Deaconess Medical Center contains greater than 40 physicians and nurse practitioners who provide comprehensive care for patients with critical illness, chest, lung/airway conditions, and sleep-related disorders. Our division is a teaching practice for Harvard Medical School. This role will be located on our main campus in Boston, MA, and once fully trained, can work two days remotely. The anticipated hours will be 8:30am-5pm with flexibility. Job Description: The Residency Fellowship Program Coordinator acts as the main point of contact for the residency program. The Program Coordinator supports the residency program in maintaining compliance with all ACGME Program requirements and will work as a team member of the Education Office to gain an understanding of all education programs. Essential Responsibilities: Provides administrative support and coordinates the training program. Works with Program Directors to maintain and prepare materials, interviews, selections, orientations, and evaluations processes. Understands and applies institutional program guidelines to coordinate compliance requirements and update program material. Coordinates all aspects of the recruitment process and facilitates application/interview selection process. Processes all required documentation including licenses, visas and credentialing. Maintains record on all trainees in accordance with established requirements. Oversees data collection and ensures the accuracy of program databases. Coordinates orientations and schedules meetings, functions and special events throughout the year. Coordinates the evaluation system to collect data and organize timely feedback. Coordinates affiliation agreements related to training programs and serves as a liaison between area hospitals. Assists with production of manuals and websites. Assists with changes and improvements to current technical tools and liaisons with IS to ensure the systems are accessible to users. Compiles all program documentation and appropriate statistical data. Develops, communicates, and revises schedules for rotations. Required Qualifications: High School diploma or GED required; Bachelor's degree preferred. 1-3 years related work experience required. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies: Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. Teamwork: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. Pay Range: $58,011.00 USD - $78,075.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. 40hpw; Monday-Friday 8:00am-4:30pm:Assist the Director to ensure hospice referrals are processed timely and accurately. Implements workflows based on agency processes and policy. Partners with referral sources to provide customer support and to ensure all incoming referrals are appropriately coordinated. Supports department staff with day to day tasks and provides professional guidance. Essential Duties & Responsibilities including but not limited to:● Collaborates with clinical supervisors and director, supports daily intake processes to ensure new patient referrals are retrieved from intake portals, faxes, phone and email, and entered in the home health EMR timely and accurately. ● Evaluates medical records for referral appropriateness ● Demonstrates a solid understanding of the Medicare, Medicaid, and Private insurance environment and promotes coordination with the Business Office to identify and verify patient's insurance. ● Guides workflow processes to ensure accepted referrals are transitioned from intake to insurance verification/authorization and to scheduling timely and accurately in order to prevent delays in patient admission to service. ● Reviews and identifies diagnoses to determine Hospice eligibility based on the LCDs provided by CMS ● Collaborates with BID-Plymouth case management and palliative care to facilitate discharge to Hospice ● Elicits and gathers accurate and pertinent information regarding the patient's medical, psycho-social and environmental condition to accurately identify critical information needed to initiate the plan of care. ● Working knowledge of the skills and service provided by each member of the multidisciplinary team and the ability to relate these to identified patient needs ● Prioritizes referrals based on patient's needs and referral requests. ● Understands and integrates relevant hospice standards, regulations and practices to make decisions regarding appropriateness for care. ● Accepts and documents verbal orders related to the initiation of services. Inputs initial information into the computer to begin the admission process. ● Communicates all referral information to the appropriate team for timely initiation of services. ● Responds to telephone requests for information and interprets services to callers. ● Uses information technologies including E-mail and EMR to process and track referrals and communicate with team members. ● Develops positive relationships for new and existing referral sources, including physician offices, hospitals and rehab facilities. ● Acts as a resource to referrers, staff, families and patients to develop solutions for excellent patient care. ● Develops and maintains relationships with referrers through telephonic contact and occasional meetings to ensure quality services. Communication ● Communicates with the physician regarding the patient's needs and obtains/receives physician's orders as required. ● Attends regular agency and team meetings as needed. ● Provides timely communication to Clinical Managers whenever there are unusual requests or complex situations/orders. ● Communicates with other disciplines on the care team and community providers to coordinate the care plan ● Practices confidentiality principles set by the agency and federal HIPAA guidelines. Documentation: ● Must have attention to detail when taking, processing and documenting referral requests throughout the intake process. ● Proficiency with common office software programs and ability to learn other software products including, but not limited to Epic . ● Completes documentation in accordance with agency timeliness policies. Professional Development: ● Maintains and updates clinical knowledge and skills based on current nursing practice. ● Adheres to departmental requirements for required training. ● Identifies specific learning needs and goals and collaborates with nursing leadership in developing a plan to meet them. Additional Duties: ● Participates in the weekend/holiday rotation as defined by BIDP as indicated. ● Participates in in-service programs; teaches and precepts other Beth Israel Deaconess-Plymouth Intake Coordinator personnel. Organizational Requirements:● Maintain strict adherence to the Continuing Care Confidentiality policy. ● Incorporate Continuing Care Standards of Behavior and Guiding Principles into daily activities. ● Comply with all BIDP and Continuing Care Policies. ● Comply with behavioral expectations of the Continuing Care Division. ● Maintain courteous and effective interactions with colleagues and patients (internal and external customers). . ● Demonstrate an understanding of the , performance expectations, and competency assessment. ● Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. ● Participate in departmental and/or interdepartmental quality improvement activities. ● Participate in and successfully completes Mandatory Education. ● Perform all other duties as needed or directed to meet the needs of the department. Minimum Qualifications:Education: ● Professional Nurse from a Graduate of National League for Nursing accredited school of nursing. Licensure, Certification& Registration: ● Registered Nurse licensed in the state of MAExperience: ● 3-4 years' experience in HospiceSkills, Knowledge &Abilities: ● Comprehensive knowledge of hospice services. ● Demonstrates excellent observation and problem solving/critical thinking skills. ● Well-developed verbal and written communication skills; essential computer skills to work with EMR. ● Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order. ● Self-directed and able to work with minimal supervision. ● Shows strong ability to organize and prioritize workload independently. Key Relationships:Title Nature of Relationship To Position123Scope/Impact Statement:Work Schedule: Indicate either Yes or No as appropriate. Hours of work may be subject to change based upon the needs of the business/department. On Call: NO Shift Rotation: NO Weekends: NOPhysical Requirements & Environment:For each category, select ONE option from choices below by placing an X in the space to the left of the entry. Mental and Visual Attentiona) The position requires basic mental and visual attention much or all of the timeb) The position requires periods of concentrated mental and visual attention. c) X The position requires a high degree of mental and visual concentration. Physical ExertionWeightd) X Nature of work requires lifting or moving light weight (up to 20 pounds). e) Nature of work requires lifting or moving medium weight (over 20 and up to 75 pounds). f) Nature of work requires lifting or moving heavy weight (over 75 pounds). Dexterityg) Flow of work and nature of duties require average manual coordination. h) Flow of work and nature of duties require above average manual coordination. i) X Flow of work and nature of duties require high manual coordination. Range of Motionj) X Responsibilities require average range of motion. k) Responsibilities require above average range of motion. l) Responsibilities require high range of motion. Physical Conditionsm) Performance of duties allows for variation in positioning and tasks. n) X Performance of duties requires remaining in position for prolonged periods of time. Repetitive Motiono) Responsibilities require occasional repetitive motion. p) X Responsibilities require frequent repetitive motion. q) Responsibilities require constant repetitive motion. Working Conditionsr) X Working conditions include minimal exposure to elements such as odor, noise, dust, chemicals, temperature extremes or airborne pathogens. s) Working conditions include occasional exposure to elements such as odor, noise, dust, chemicals, temperature extremes or airborne pathogens. t) Working conditions include continuous exposure to elements such as odor, noise, dust, chemicals, temperature extremes or airborne pathogens. Exposure to Hazardous Materialsu) X Performance of duties generally does not involve exposure to hazardous materials. v) Performance of duties occasionally involves exposure to hazardous materials. w) Performance of duties frequently involves exposure to hazardous materials. (Biohazardous) Patient Care Conditions (select ALL that are applicable)x) Responsibilities entail exposure to blood and body fluids; standard precautions must be used. y) Responsibilities include transporting, transfer and positioning of patients. z) Incumbent must be continuously prepared to prevent a patient fall. Sensory Requirements (select ALL that are applicable)aa) Performance of duties requires the ability to discern and identify colorsbb) Performance of duties requires the ability to discern sharp from dull and hot from coldcc) Performance of duties requires the ability to hear soft and loud noises Patient Care/Patient Contact Designation (check only one of the items listed below) Position has a direct impact upon health outcomes of the patient. X Position facilitates the process that may impact patient access to services. __ No patient care/contact, and does not facilitate the patient care process or directly impact health outcomes. This is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, requirements, duties and skills required of personnel so classified. Additional duties and responsibilities that are specific to the Department or Unit are identified and maintained by the Manager as an Addendum to the Job Description. Pay Range: $37. 00 - $80. 00The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Surgical Coordinator is a critical position that has a major impact on direct patient care and the financial success of the practice and organization. This position entails coordinating patient care, all clinic and surgical scheduling functions, and coordinating Workers' Compensation claims for a busy Spine surgeon practice at New England Baptist Hospital in Boston. Candidate should possess good computer & communication skills. The candidate schedules surgeries and works with various departments within the hospital. Collaborates with our OR scheduling team, Pre-Screening Unit, Medical Records, and a variety of specialties. Provides patients with preoperative teaching materials for surgeries done on the Main Campus and other ASC locations as needed. Works with payors and case managers for Workers Compensation cases in negotiating, obtaining fee agreements, and coordinating and facilitating all appointments. Functions in the physician's office to ensure the efficient management of the daily surgical schedule and Workers' compensation cases. Job Description: Pay Range: $23.73 - $42.52 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: This position oversees the daily operations of WellnessWorks, which is an umbrella program that provides exercise and educational opportunities for individuals with Parkinson's Disease (PD) and their family members. Beth Israel Deaconess Medical Center has a well-renowned PD Center of Excellence. The center received grants from the Parkinson's Foundation in support of various programs, including "Calling All Artists", which brings together artists with PD for education and support. The exercise programs under WellnessWorks include Rock Steady Boxing, Tai Chi, Yoga, and more. Education and support programs include an orientation program, "Learn the Ropes", a group for women with PD, and programs geared towards adult children whose parents have PD. Responsibilities for this WellnessWorks Assistant Coordinator position include regular communication with patients and instructors, in addition to maintaining enrollment, registration, and payment for the various above-described exercise programs and support groups. Participation in a multi-disciplinary team, designing flyers to market the programs, maintaining and analyzing systematized records of participant surveys, and assisting in the facilitation of a weekly off-site support group for care partners of individuals with PD are also aspects of this position. This position includes an opportunity to work collaboratively on publishing research relevant to the impact of wellness programs on health and wellbeing for the participants. Qualified candidates will be able to be work creatively, independently, problem solve, advocate for patients, and multi-task, as well as having proficiency in Microsoft Excel, attention to detail, and exemplary interpersonal communication skills. Much of the work can be done remotely. **Job Description:** **Essential Responsibilities:** 1. Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person. Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority. 2. Types and prepares correspondence and documents according to quality standards. Proofreads and edits materials for grammar, punctuation and spelling. Drafts routine correspondence. Compiles and distributes reports and other information as needed 3. Schedules appointments and meetings and maintains calendars and schedules for assigned staff. Assists in preparation for conferences, seminars and other department sponsored programs or events. Receives, records and prepares related materials and performs other related duties as assigned. 4. Organizes and maintains department files, records and databases following established procedures. Enters information from source documents into databases and/or spreadsheets. 5. Prepares, routes and tracks routine administrative forms and documents. Routes materials for required authorizations and monitors receipt by final destination. Communicates with other departments to resolve delays, problems and errors. 6. Monitors and maintains standard office equipment and supply inventory. Orders supplies and requests equipment repairs as needed. Communicates with hospitals support service departments to request needed services. 7. Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating and distributing documents. 8. Provides positive and effective customer service that supports the operations of the department. **Required Qualifications:** 1. High School diploma or GED required. Associate's degree preferred. 2. 1-3 years related work experience required. 3. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Competencies:** 1. **Decision Making:** Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. 2. **Problem Solving:** Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. 3. **Independence of Action:** Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. 4. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. 5. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 7. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 8. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally **Pay Range:** $21.00 - $28.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Description:The Hospice Volunteer Coordinator plans, organizes, all hospice volunteer activities; promotes program objectives and standards for the department, consistent with Beth Israel Lahey Health at Home (BILHAH) goals. Assists in developing policies in collaboration with the Director of Quality and Compliance and with the Executive Director of Hospice and Palliative Care as indicated. Implements policies and procedures. Minimum Qualifications: Education:A college degree in human services or related field is preferred Ability to supervise, coordinate and evaluate volunteer services. Ability to oversee a group of individuals providing volunteer time and who will be considered staff members Licensure, Certification & Registration: Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order. Must be able to travel throughout the service area. Experience:One year of hospice, healthcare, volunteer management and/or related experience. Skills, Knowledge & Abilities:Understands hospice philosophy. Ability to effectively communicate utilizing a variety of means including public speaking and writing press releases and newsletters. Strong computer skills and proficiency in Word and Excel programs. Pay Range: $21. 15 - $31. 25The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: Oversees and facilitates the daily operations of an outpatient clinical practice with the commitment of providing excellent customer service to patients, families and visitors. Plans and organizes the work of support staff, coordinates and prioritizes work flow, implements appropriate systems and procedures to maintain service standards and acts as a resource to clinicians and staff. Job Description:Essential Responsibilities: Plans and oversees work assignments and schedules for front desk and clinical support areas to meet daily operational needs. Monitors procedures to ensure efficient processing of work including time of service, referral management, pre-registration and visit ticket entry.Monitors provider's schedules to ensure that staff maximizes opportunities for efficient patient scheduling and timely patient flow.Oversees referral management and billing processes and may provide staff education. Act as a resource for clinicians and staff. Provides regular revenue cycle and volume reports to Manager/Director.Implements and oversees quality assurance processes and systems in collaboration with the Manager/Director.Provides ongoing feedback to Manager regarding training needs, staff performance and process improvement . May provide feedback to Manager in the performance review process for staff.Required Qualifications:High School diploma or GED required. Associate's degree preferred.3-5 years related work experience required.Experience in a clinical/healthcare setting.Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $24.98 - $33.62The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: Oversees and facilitates the daily operations of an outpatient clinical practice with the commitment of providing excellent customer service to patients, families and visitors. Plans and organizes the work of support staff, coordinates and prioritizes work flow, implements appropriate systems and procedures to maintain service standards and acts as a resource to clinicians and staff. Job Description:Essential Responsibilities: Plans and oversees work assignments and schedules for front desk and clinical support areas to meet daily operational needs. Monitors procedures to ensure efficient processing of work including time of service, referral management, pre-registration and visit ticket entry.Monitors provider's schedules to ensure that staff maximizes opportunities for efficient patient scheduling and timely patient flow.Oversees referral management and billing processes and may provide staff education. Act as a resource for clinicians and staff. Provides regular revenue cycle and volume reports to Manager/Director.Implements and oversees quality assurance processes and systems in collaboration with the Manager/Director.Provides ongoing feedback to Manager regarding training needs, staff performance and process improvement . May provide feedback to Manager in the performance review process for staff.Required Qualifications:High School diploma or GED required. Associate's degree preferred.3-5 years related work experience required.Experience in a clinical/healthcare setting.Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $24.98 - $33.62The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Oversees and facilitates the daily clinical support operations of an outpatient clinical practice with the commitment of providing excellent customer service to patients, families and visitors. Plans and organizes the work of clinical support staff, coordinates and prioritizes work flow, implements appropriate systems and procedures to maintain service standards and acts as a resource to clinicians and staff. Job Description:Essential Responsibilities: Plans and oversees work assignments and schedules for the clinical support areas to meet daily operational needs. Monitors procedures to ensure efficient processing of work including time of service, charge entry, supply management, etc.Oversees orientation, training and ongoing competency program for practice assistants and medical assistants.Contributes to recommendations and decisions related to patient care issues and general practice issues. Makes recommendations on how resources can be used differently and/or more effectively.Communicates with providers and other health care team members to ensure the continuity of care and the coordination of services. Assists in the process of implementing new services.Implements and oversees quality assurance processes and systems in collaboration with the manager.Works closely with management and staff from other clinical areas to ensure clear lines of communication around regulatory compliance issues. Ensures compliance training and support in preparation for regulatory compliance reviews, i.e. Joint Commission, CMS and others.Provides ongoing feedback to manager regarding training needs, staff performance and process improvement . Provides feedback to manager in the performance review process for staff.Required Qualifications:High School diploma or GED required.3-5 years related work experience required.Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.Preferred Qualifications:Phlebotomy Certificate.Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Age based Competencies:Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $24.98 - $33.62The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Surgical Services Coordinator will support the Orthopedics Department at Beth Israel Deaconess Medical Center in Boston, MA. The schedule for this opening is Monday through Thursday 8am-4:30pm, and Friday 7:30am-4pm. This role has the potential for hybrid work schedule once the probationary period ends and/or the incumbent is fully trained and comfortable with the position. Job Description:Provides support for leadership positions and a division or department by leading and coordinating administrative work, projects and staff. Performs various administrative functions requiring in-depth knowledge of departmental programs, operations and services and hospital policies and procedures. Essential Responsibilities: Screens telephone calls and access for high-level position(s) deciding which individuals need face to face meetings, which can be refer to other managers or when possible, resolves the situation. Schedules and prepares for diverse and complex appointments, meetings and travel arrangements. Oversees planning and preparation for committees. Distributes minutes, prepares agenda, materials and committee work. Plans, coordinates and makes recommendations in preparation for high-profile programs and events for the department. Independently composes and edits complex and sensitive correspondence, reports and documents for final approval by manager. Compiles, analyzes and summarizes data from multiple sources to create detailed complex documents, reports and high-level presentations. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 3-5 years related work experience required. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies:Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. Pay Range: $26. 51 - $34. 98The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Philanthropy Coordinator (Metro Boston) provides administrative support including calendar management, preparing presentations, and attending meetings. Serves as a central staff member in major gifts, supporting the major gift officers by managing small cultivation events, managing call lists and actions, managing all prospect activity in Raiser's Edge, running metrics reporting, and coordinating with major gift officers on prospect activity. Also responsible for maintaining revenue Projections. Job Description: Primary Responsibilities: 1. Handles all scheduling and work with meeting space, food services, sometimes with large numbers of participants. Prepares meeting materials. Reserves meeting locations and equipment. Prepares meeting agenda and other materials. Prepares travel arrangements as needed. Records and distributes meeting notes. (essential) 2. Answers telephone, takes accurate messages or directs call to appropriate person. Handles written communication with internal and external parties, maintains files. Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority. (essential) 3. Coordinate with Philanthropy Central Services teams for data requests, prospect research, gift acknowledgment and stewardship activities. (essential) 4. Provides general administrative support to the Philanthropy Office when needed at the discretion of the hiring manager (essential) 5. May perform research as needed and regular screenings of prospect lists. (essential) 6. May represent the office and the hospital at events when needed (essential) 7. Assists with Philanthropy database requests through Mojo, including new record creation, prospect visits, contact reports, moves management, and proposal data. May be responsible for running weekly metric reports for Director of Philanthropy. (essential) 8. Coordinates invitation production, mailing, and response tracking, coordinates the flow of information regarding events, which may include small dinners, galas, golf tournaments, and other cultivation events within the Philanthropy Office, performs administrative and other responsibilities as needed, and travels as necessary to events. (essential) Required Qualifications: 1. Bachelor's degree required. 2. 1-3 years related work experience required. 3. Ability to travel, occasional evening and weekend work, and to adjust to other needs of the department. 4. Individual judgment and knowledge of fundraising strategy is essential. 5. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies: 1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. 2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. 3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. 4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. 5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 8. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner. Social/Environmental Requirements: 1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. 2. Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities. 3. No substantial exposure to adverse environmental conditions 4. Health Care Status: NHCW: No patient contact.- Health Care Worker Status may vary by department Sensory Requirements: Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity > 20 feet, Visual clarity feet, Conversation, Telephone. Physical Requirements: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally This job requires frequent sitting, Keyboard use. There may be occasional walking, standing. Pay Range: $50,000.00 USD - $70,000.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Coordinator for Philanthropy External Relations (ER) provides high-level administrative and project support to the leader of the External Relations function and the broader team. Key responsibilities include calendar management, expense processing, preparation of agendas, presentations, and briefings, as well as note-taking and follow-up from meetings. This role serves as a central member of the ER team, supporting colleagues through the coordination of small cultivation events, project management and tracking, and metrics reporting. The Coordinator also assists with the administration and project management of the Transformational Gifts team and collaborates across teams to ensure alignment on key External Relations initiatives. The ideal candidate will demonstrate strong organizational, communication, and writing skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Occasional attendance and support at philanthropic events will be required. Job Description:Primary Responsibilities: 1. Handles all scheduling and work with meeting space, food services, sometimes with large numbers of participants. Prepares meeting materials. Reserves meeting locations and equipment. Prepares meeting agenda and other materials. Prepares travel arrangements as needed. Records and distributes meeting notes. (essential)2. Answers telephone, takes accurate messages or directs call to appropriate person. Handles written communication with internal and external parties, maintains files. Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority. (essential)3. Coordinate with Philanthropy Central Services teams for data requests, prospect research, gift acknowledgment and stewardship activities. (essential)4. Provides general administrative support to the Philanthropy Office when needed at the discretion of the hiring manager (essential)5. May perform research as needed and regular screenings of prospect lists. (essential)6. May represent the office and the hospital at events when needed (essential)7. Assists with Philanthropy database requests through Mojo, including new record creation, prospect visits, contact reports, moves management, and proposal data. May be responsible for running weekly metric reports for Director of Philanthropy. (essential)8. Coordinates invitation production, mailing, and response tracking, coordinates the flow of information regarding events, which may include small dinners, galas, golf tournaments, and other cultivation events within the Philanthropy Office, performs administrative and other responsibilities as needed, and travels as necessary to events. (essential) Required Qualifications:1. Bachelor's degree required. 2. 1-3 years related work experience required. 3. Ability to travel, occasional evening and weekend work, and to adjust to other needs of the department. 4. Individual judgment and knowledge of fundraising strategy is essential. 5. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies:1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. 2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. 3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. 4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. 5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 8. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner. Social/Environmental Requirements:1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. 2. Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities. 3. No substantial exposure to adverse environmental conditions4. Health Care Status: NHCW: No patient contact. - Health Care Worker Status may vary by department Sensory Requirements:Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity >20 feet, Visual clarity feet, Conversation, Telephone. Physical Requirements:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally This job requires frequent sitting, Keyboard use. There may be occasional walking, standing. Pay Range: $50,000. 00 USD - $70,000. 00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Summary: This position oversees the daily operations of WellnessWorks, which is an umbrella program that provides exercise and educational opportunities for individuals with Parkinson's Disease (PD) and their family members. Beth Israel Deaconess Medical Center has a well-renowned PD Center of Excellence. The center received grants from the Parkinson's Foundation in support of various programs, including "Calling All Artists", which brings together artists with PD for education and support. The exercise programs under WellnessWorks include Rock Steady Boxing, Tai Chi, Yoga, and more. Education and support programs include an orientation program, "Learn the Ropes", a group for women with PD, and programs geared towards adult children whose parents have PD. Responsibilities for this WellnessWorks Assistant Coordinator position include regular communication with patients and instructors, in addition to maintaining enrollment, registration, and payment for the various above-described exercise programs and support groups. Participation in a multi-disciplinary team, designing flyers to market the programs, maintaining and analyzing systematized records of participant surveys, and assisting in the facilitation of a weekly off-site support group for care partners of individuals with PD are also aspects of this position. This position includes an opportunity to work collaboratively on publishing research relevant to the impact of wellness programs on health and wellbeing for the participants. Qualified candidates will be able to be work creatively, independently, problem solve, advocate for patients, and multi-task, as well as having proficiency in Microsoft Excel, attention to detail, and exemplary interpersonal communication skills. Much of the work can be done remotely. Job Description:Essential Responsibilities: Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person. Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority. Types and prepares correspondence and documents according to quality standards. Proofreads and edits materials for grammar, punctuation and spelling. Drafts routine correspondence. Compiles and distributes reports and other information as needed Schedules appointments and meetings and maintains calendars and schedules for assigned staff. Assists in preparation for conferences, seminars and other department sponsored programs or events. Receives, records and prepares related materials and performs other related duties as assigned. Organizes and maintains department files, records and databases following established procedures. Enters information from source documents into databases and/or spreadsheets. Prepares, routes and tracks routine administrative forms and documents. Routes materials for required authorizations and monitors receipt by final destination. Communicates with other departments to resolve delays, problems and errors. Monitors and maintains standard office equipment and supply inventory. Orders supplies and requests equipment repairs as needed. Communicates with hospitals support service departments to request needed services. Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating and distributing documents. Provides positive and effective customer service that supports the operations of the department. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 1-3 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $21. 00 - $28. 26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Practice Coordinator oversees and facilitates the daily operations of a physician practice. He/She plans and organizes the work of support staff, maintains service standards and acts as a resource to providers, other clinicians, and overall practice staff. Serves as a role model for promoting excellent care with compassion, maintaining effective workflows and interacting with patients, families and other colleagues. Job Description:Principal Duties and Responsibilities1. Acts as a lead person in the daily operations of the office. Oversees the daily task of the Practice ensuring problem resolution of issues as they occur. Works to effectively improve and maintain patient access. 2. Responsible for the coordination of coverage to ensure that the office is adequately staffed and running effectively at all times. May maintain providers' vacation, CME and coverage schedules in addition to staff time off schedules. 3. In coordination with either the Group Practice Manager or Director, implements and monitors office policies, procedures and protocols. 4. Provides ongoing feedback to Group Practice Manager/Director regarding training needs, staffing issues and process improvement initiatives. May contribute to the performance feedback of other staff in the practice as the Practice Manager/Director's request. 5. Assures proper maintenance of the office, including ordering equipment, services and supplies. Monitors invoices for accuracy and timely payment. Maintains close contact with Hospital departments, outside vendors and property management to ensure the equipment and site are safe and in working condition. 6. Participates in the training of new administrative and clinical staff. May work with the Practice Manager/Director to participate in the selection of candidates for open positions. 7. Coordinates the onboarding process for both temporary and regular staff, including but not limited to scheduling Epic training, obtaining IT acces, ID badges and site access. Also, coordinates the offboarding process when a temporary or regular employee leaves the practices to ensure access is terminated and MAPS/Hospital property is returned. 8. Monitors the revenue cycle process to ensure compliance with data collection and entry, co-payment management, charge entry, referrals, etc. Responds to patient inquiries about billing issues 9. Assist the Practice Manager/Director and/or physician leadership in the preparation and management of the practice budget. 10. May analyze variances, and identify revenue opportunities. May lead and participates in staff meetings and attends departmental specific meetings across MAPS and/or the hospital. Organizational Responsibilities1. Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital's mission statement, code of ethics, and standards of conduct. 2. Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy. Recognizes and respects each patient's right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and may be grounds for immediate dismissal. 3. Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality. 4. Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area. 5. Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan. 6. Adheres to Bloodborne Pathogen Exposure Control plan including consistent use of safety devices as designed to prevent sharp injuries. Patient Safety1. When taking a telephone order, writes the order on the Doctor's Orders, reads the order back to the MD and document as a TORB. 2. When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB. 3. Uses only accepted abbreviations when documenting in the medical record. 4. Uses two unique patient identifiers prior to treatment or patient transport. 5. Adheres to Safe Injection Practices i. e. never reuses needles, cannulae and syringes. 6. Complies with Isolation Precautions including standard precautions; i. e, dons and removes appropriate personal protective equipment (PPE) as required by specific patient precautions. 7. Consistently complies with the hospital's Hand Hygiene Policy, i. e. cleans hands before every patient contact (even if gloves are worn), before donning sterile gloves for aseptic task, after handling body fluids, after every patient contact, and after contact with patient's environment. 8. Participates in EHS's TB program. 9. Participates in hospital's annual seasonal vaccine program (vaccination or declination completed). KNOWLEDGE, SKILLS, AND ABILITIES REQUIREDHigh School diploma or GED required. 3-5 years related work experience required. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Experience working in a medical or customer service setting preferred. Knowledge of medical terminology preferred WORKING CONDITIONS 1. Job requires physical stamina; many hours/day on the feet. 2. All staff are expected to cross train and help each other when needed. Job requires some weekends and evenings. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. Pay Range: $23. 73 - $31. 94The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Practice Coordinator oversees and facilitates the daily operations of a physician practice. Will plan and organize the work of support staff, maintains service standards and acts as a resource to providers, other clinicians, and overall practice staff. Serves as a role model for promoting excellent care with compassion, maintaining effective workflows and interacting with patients, families and other colleagues. Job Description:Primary Responsibilities:Acts as a lead person in the daily operations of the office. Oversees the daily task of the Practice ensuring problem resolution of issues as they occur. Works to effectively improve and maintain patient access. Responsible for the coordination of coverage to ensure that the office is adequately staffed and running effectively at all times. May maintain providers' vacation, CME and coverage schedules in addition to staff time off schedules. In coordination with either the Group Practice Manager or Director, implements and monitors office policies, procedures and protocols. Provides ongoing feedback to Group Practice Manager/Director regarding training needs, staffing issues and process improvement initiatives. May contribute to the performance feedback of other staff in the practice as the Practice Manager/Director's request. Assures proper maintenance of the office, including ordering equipment, services and supplies. Monitors invoices for accuracy and timely payment. Maintains close contact with Hospital departments, outside vendors and property management to ensure the equipment and site are safe and in working condition. Participates in the training of new administrative and clinical staff. May work with the Practice Manager/Director to participate in the selection of candidates for open positions. Coordinates the onboarding process for both temporary and regular staff, including but not limited to scheduling Epic training, obtaining IT acces, ID badges and site access. Also, coordinates the offboarding process when a temporary or regular employee leaves the practices to ensure access is terminated and MAPS/Hospital property is returned. Monitors the revenue cycle process to ensure compliance with data collection and entry, co-payment management, charge entry, referrals, etc. Responds to patient inquiries about billing issues Assist the Practice Manager/Director and/or physician leadership in the preparation and management of the practice budget. May analyze variances, and identify revenue opportunities. May lead and participates in staff meetings and attends departmental specific meetings across MAPS and/or the hospital. Required Qualifications:High School diploma or GED required. 3-5 years related work experience required. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Experience working in a medical or customer service setting preferred. Knowledge of medical terminology preferred. Must be able to demonstrate both a willingness and competency to train, mentor and guide others assigned practices. Experience with computer systems and web based applications is needed. EPIC experience is a plus Must be certified in CPR. Phlebotomy skills helpful. Pay Range: $23. 73 - $31. 94The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Surgical Coordinator is a critical position that has a major impact on direct patient care and the financial success of the practice and organization. This position entails coordinating patient care, all clinic and surgical scheduling functions, and coordinating Workers' Compensation claims for a busy Spine surgeon practice at New England Baptist Hospital in Boston. Candidate should possess good computer & communication skills. The candidate schedules surgeries and works with various departments within the hospital. Collaborates with our OR scheduling team, Pre-Screening Unit, Medical Records, and a variety of specialties. Provides patients with preoperative teaching materials for surgeries done on the Main Campus and other ASC locations as needed. Works with payors and case managers for Workers Compensation cases in negotiating, obtaining fee agreements, and coordinating and facilitating all appointments. Functions in the physician's office to ensure the efficient management of the daily surgical schedule and Workers' compensation cases. Job Description: Pay Range: $23. 73 - $42. 52The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction. **Job Description:** **Essential Responsibilities:** 1. Facilitates patient flow through the unit. Coordinates admissions with admitting, nursing staff and admission facilitator. Assists providers and ensures availability of needed supplies. Obtains and communicates information for requested tests and procedures. Coordinates registration process for established protocols. 2. Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice. Greets and directs patients, families, visitors and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors. 3. Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input. Serves as a point person for resolution of IS issues. 4. Maintains basic competency in trouble shooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies and outside purchases. Coordinates special purchase for patient care needs (e.g. specialty beds). Ensures that all equipment in the unit is adequately maintained. Maintains equipment logs. Performs/monitors activities related to JCAHO. 5. Manages the unit based patient valuable program. Investigates lost belongings, maintains tracking logs and provides detailed summary as requested. Reports unresolved losses to Operations Coordinator. **Required Qualifications:** 1. High School diploma or GED required. Associate's degree preferred. 2. 0-1 years related work experience required. 3. Prior customer service experience. 4. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. **Preferred Qualifications:** 1. Previous administrative experience in a healthcare setting. **Competencies:** 1. **Decision Making:** Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. 2. **Problem Solving:** Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. 3. **Independence of Action:** Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. 4. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. 5. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 7. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 8. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Patient Coordinator will support the Spine Center at New England Baptist Hospital. The anticipated schedule will be Monday-Thursday 8:30am - 5pm, Friday 8am - 4:30pm, however could adjust based on facility needs. Job Description: PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS: 1. Scheduling /Pre-registration Responsible for scheduling outpatient appointments for the assigned department according to scheduling protocol. Communicates clearly and appropriately with patients, while demonstrating respect, courtesy, and sensitivity. Pre-registration: Responsible for pre-registration of patients, patient interviews, and updating the hospital computer system with accurate information. Interviews patients by phone to obtain all required information for hospital records and billing system. Pre-registers all patients at the time of scheduling according to department policies. Answering telephones/voicemail, scheduling, changing, and canceling appointments in a professional and timely manner (Under supervision and guidance) 2. Patient Management Performs functions including various modes of communication and responding to patient, physician offices, insurance companies and other NEBH departments. Follows HIPAA guidelines while maintaining confidentiality of all protected health information. Resolving patient concerns if possible, minimizing hold time and escalates issues to management as needed. (Under supervision and guidance) 3. Administrative Liaison between the department and other offices, departments Process inbound faxes according to department protocol. Responsible for document scanning as needed 4. Teamwork Work cooperatively with fellow employees to solve problems and help make the department function smooth and efficiently Help cover coworkers for time off 5. Other Performs other department job duties as needed to promote excellent patient experience and clinic efficiency. Assists other Administrative staff with duties QUALIFICATIONS Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Ability to communicate clearly and effectively in written English with internal and external customers. Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner. Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Additional PREFERRED Qualifications/Skills : Basic knowledge of Microsoft Office programs - Word and Excel Ability to multi-task Excellent verbal and written communication skills Basic knowledge of Medical Terminology Previous healthcare related experience EDUCATION High School diploma or equivalent. Associate's Degree preferred. Pay Range: $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Hybrid based role with a physical location in Boston, MA. Clinical Forms Coordinator Assists with time sensitive clinical forms projects initiated through quality incentives in the department and throughout shared services. Will be support a wide variety of functions related to the medical record forms approval process and other administrative functions. Job Description: Responsibilities: Participates in Medical Record Forms Committee meetings arranging agendas, schedules, and clinical forms' user participation. Supplies templates, tools, and guidance for the development of standardized electronic, paper, and web-based medical record forms. Provides support to clinical form users. Creates and modifies forms using Word, Excel, Adobe, and Acrobat as needed. Updates the Master Forms Catalogue monitoring entry and data accuracy, and providing support to system-wide user groups. Provides liaison communication between several services (Clinical, Legal, Corporate Compliance, and Community Benefit) to ensure completion of forms. Creates Epic careforms, smartphrases, and smartlists for clinical user groups as needed. Monitors existing clinical forms to ensure they meet regulatory and medical safety standards. Fulfills Epic data integrity expectations. Additional Responsibilities: Works with clinical documentation, Health Care Quality, and Medication Safety representatives to identify and resolve clinical data collection inadequacies. Participates in plain language review initiatives. Minimum Qualifications:*Education: High School diploma or GED required.*Experience: 1-4 years related work experience required.Skills, Knowledge & Abilities: Advanced skills with Adobe Acrobat · Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, Access and other web-based applications. Will produce complex documents, perform analysis and maintain databases. Knowledge of Medical terminology ***This position is fully on site at 20 Overland Street Boston MA*** Pay Range: $47,840.00 USD - $64,386.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled