Working at Better Business Bureau

Nothing. They are a joke. Used to be the BBB stood for consumer integrity. No more. Anybody can pay enough money with them and get a superior review. Do not trust them.

I like everything and benefits.

There is nothing I don't like.

I like the 401k.

The company and office was small.

There wasn't room to grow.

Raises and Bonuses. Also being able to advance within the company.

There was always something to do and look forward too, the larger tasks that I was assigned excited me and were a good challenge, after completion they I produced things that I could feel proud of.

There wasn't much that I didn't like about working there. I was an intern and when I didn't have and larger tasks I primarily did some standard office work that could be tedious.

N/A

It was an amazing experience. Everyone was so nice and professional. I gained amazing experience that will help me in the start of my professional career.

I loved everything about working here! Nothing not to like.

Gaining experience for my future.

I guess that wasn't a question, but I feel I should respond anyway. You say you "know of businesses" managed by convicted felons. Since there are no specifics, I'll try to address that accusation as best as I can. First of all, was the theft business-related? Criminal convictions are difficult ethical areas to navigate when its not associated with their business. If it is business-related, we will report it if we know about it. If the business is so bad and has an A+, have you bothered to inform the BBB about it. I have been unaware of a company's past until a consumer told me about it and I was grateful. We kicked them out. As far as civil cases...if there's enough of them, we can suspend the company and present them for revocation before the board. On the other hand, LOTS of companies have civil cases. It depends on what the cases pertained to but to say a business is bad because they have civil cases against them is too incomplete. It's not only good businesses who refuse to pay us, but there are plenty of good business that are non-accredited. Something like 40% of the companies in the national BBB database have good or excellent ratings. They don't pay us a dime. I have personally spoken with companies that refuse to pay us. They say they don't believe in us and don't like us. I tell them, that's fine, but we're still going to report on them so make sure to answer their complaints and provide us with some very basic business information. They do and they often get A ratings. Some of them eventually become Accredited. Honestly, pay or don't. I don't care. I just want businesses to respond to their complaints filed by customers who felt they had no other options. There's no excuse to ignore those. Companies that do will get a bad rating.

BBB Accredited Businesses pay a fee to be accredited and that is what funds the BBB. Any person you've ever heard say that is actually telling the truth.

Alas, no. We have to sign an agreement not to do that. However, if the company's tactics are horrible, it will prompt me to look into them and find out just how bad they are. But no, I never mention where I work.

We do try to keep tabs on the owners of those companies. If the owner changes the company's name, rebrands, etc., we try to link their reports. With companies that are stationary, it's a little easier. With mobile companies, like stormchaser construction businesses that bounce around, change names, phone numbers and locations, use aliases and whatever else they can do to evade scrutiny, they are a bit harder to track. We still try to tie reports together as best we can, but often those people are even able to evade law enforcement. If that is the case, and we can't definitively link companies together (we just have suspicions) we will publish "alerts" about the type of business practices they are using, letting people know that they should watch out for a particular type of behavior and then check up on the company before agreeing to do business. On the occasions that those tactics seem to do little to suppress the owner's unscrupulous behavior, we will contact consumer protection agencies such as State Attorneys General, District Attorneys offices or even the police to stop them. We frequently work with news organizations and consumer protection agencies to thwart bad practices. If it gets that far, we sometimes have to wait a long time while the government agencies build cases against them. They want a conviction too, and they are very busy, obviously, so they have to do a lot of leg work to actually stop a business. I wish it was quicker, but it often isn't. Sometimes, we don't even know a company has restarted and really rely on customers to provide us as much information as possible to help us make those connections. I hope we get most of them, but I couldn't guarantee it. Also, if you have some suggestions about how to make those efforts better or more complete, the BBB would welcome them. Truly.

Actually, if he worked for the company he complained against, we wouldn't handle the complaint at all. We would refer the complainant to the US Dept of Labor or the EEOC. They're two of the most common phone numbers we give out. The BBB handles consumer complaints. I'm not sure what happened there. We should not have been involved in any way. When we get a lot of employee complaints, we are sometimes compelled to look into the other business practices of the company. When there are several employee issues, it is usually a sign of a business's financial distress. I've never known us to go prodding though. It's usually very discrete. I would still tell your brother in law to contact the Equal Employment Opportunity Commission, whether or not the business is BBB Accredited or not.

They made a mistake in accrediting a fake business that called itself HAMAS after the terrorist group. It should obviously have never been accredited and I don't have any idea how it even got through their screening process. Once they realized it, they removed the company from their records and refunded the person who signed up the fake company. The damage was well done by that point and screen shots were taken and posted on the internet. ABC got hold of the story and went on from there.