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Better Business Bureau Overview

The Better Business Bureau, founded in 1912, is a private, nonprofit organization whose self-described mission is to focus on advancing marketplace trust, consisting of 106 independently incorporated ...
The staff at Better Business Bureau come from unusually diverse demographic backgrounds. The organization is 54.5% female and 38.4% ethnic minorities. Even though it has great demographic diversity, Better Business Bureau notably lacks in political diversity. It has an unusually high proportion of employees who are members of the Democratic Party, at 66.7%. Despite having coworkers who agree with each other about politics, employees at Better Business Bureau tend to have relatively short tenures. Staff members usually stay with the organization for 2.3 years.
Based in Virginia, Better Business Bureau is a key player in the government industry with 2,500 employees and an annual revenue of $215.0M.

The Organization’s Mission

BBB's mission is to be the leader in advancing marketplace trust.

Industry

Government

Revenue

$215.0M

Employees

2,500

Founded in

1912

Headquarters

Arlington, VA

Website

bbb.org

Organization Type

Nonprofit

Is This Your Company?

The Team At Better Business Bureau

Key People
  • Merle Sidener (founder)

Better Business Bureau Reviews

Zippia Official Logo

5.0

Zippia UserMarch 2021

5.0

Zippia Official LogoZippia UserMarch 2021

What Do You Like About Working There?

I like everything and benefits. Show More

What DON'T You Like About Working There?

There is nothing I don't like. Show More

What Are Your Favorite Benefits/Perks?

I like the 401k. Show More
Zippia Official Logo

3.0

Zippia UserFebruary 2021

3.0

Zippia Official LogoZippia UserFebruary 2021

What Do You Like About Working There?

The company and office was small. Show More

What DON'T You Like About Working There?

There wasn't room to grow. Show More

What Are Your Favorite Benefits/Perks?

Raises and Bonuses. Also being able to advance within the company. Show More
Zippia Official Logo

5.0

Zippia UserJanuary 2021

5.0

Zippia Official LogoZippia UserJanuary 2021

What Do You Like About Working There?

There was always something to do and look forward too, the larger tasks that I was assigned excited me and were a good challenge, after completion they I produced things that I could feel proud of. Show More

What DON'T You Like About Working There?

There wasn't much that I didn't like about working there. I was an intern and when I didn't have and larger tasks I primarily did some standard office work that could be tedious. Show More

What Are Your Favorite Benefits/Perks?

N/A Show More
Zippia Official Logo

5.0

Zippia UserMay 2019

5.0

Zippia Official LogoZippia UserMay 2019

What Do You Like About Working There?

It was an amazing experience. Everyone was so nice and professional. I gained amazing experience that will help me in the start of my professional career. Show More

What DON'T You Like About Working There?

I loved everything about working here! Nothing not to like. Show More

What Are Your Favorite Benefits/Perks?

Gaining experience for my future. Show More
Zippia Official Logo
Reddit UserNovember 2010
Zippia Official LogoReddit UserNovember 2010

BBB is a joke. I know of businesses managed by convicted felons (theft) that have civil cases pending against them for using schemes to change (fraudulently) contracts. Guess what rating the BBB gives them... A+. The expression "you don't shoot the cow if you want to continue to milk it," should be kept in mind when ever someone utilizes information from the BBB. It's the *GOOD* businesses that refuse to pay them their fees that are most hurt by the BBB. What a racket.

I guess that wasn't a question, but I feel I should respond anyway. You say you "know of businesses" managed by convicted felons. Since there are no specifics, I'll try to address that accusation as best as I can. First of all, was the theft business-related? Criminal convictions are difficult ethical areas to navigate when its not associated with their business. If it is business-related, we will report it if we know about it. If the business is so bad and has an A+, have you bothered to inform the BBB about it. I have been unaware of a company's past until a consumer told me about it and I was grateful. We kicked them out. As far as civil cases...if there's enough of them, we can suspend the company and present them for revocation before the board. On the other hand, LOTS of companies have civil cases. It depends on what the cases pertained to but to say a business is bad because they have civil cases against them is too incomplete. It's not only good businesses who refuse to pay us, but there are plenty of good business that are non-accredited. Something like 40% of the companies in the national BBB database have good or excellent ratings. They don't pay us a dime. I have personally spoken with companies that refuse to pay us. They say they don't believe in us and don't like us. I tell them, that's fine, but we're still going to report on them so make sure to answer their complaints and provide us with some very basic business information. They do and they often get A ratings. Some of them eventually become Accredited. Honestly, pay or don't. I don't care. I just want businesses to respond to their complaints filed by customers who felt they had no other options. There's no excuse to ignore those. Companies that do will get a bad rating.
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Better Business Bureau Rankings

Better Business Bureau is ranked #21 on the Best Government Companies to Work For in Virginia list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

Better Business Bureau Careers

On average, employees at Better Business Bureau stay with the company for 2.3 years. Employees most commonly join Better Business Bureau after leaving United States Army. When they leave Better Business Bureau, they most frequently get their next job at Wells Fargo.

Average Length of Employment

San Jose
2.5 years
StudentCity
2.4 years

Top Employers Before Better Business Bureau

AT&T
9.4 %

Top Employers After Better Business Bureau

Comcast
9.5 %
Target
6.8 %

Better Business Bureau Employee Demographics

9.8
Diversity Score
We calculated the diversity score of companies by measuring multiple factors, including the ethnic background, gender identity, and language skills of their workforce.

Better Business Bureau Employees Education

Of the 2,500 employees at Better Business Bureau, 7.7% attended ECPI University. Employees at Better Business Bureau most frequently majored in Business, and most employees’ highest level of education is a Bachelors.

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Better Business Bureau Employee Political Affiliation

Better Business Bureau employees are most likely to be members of the Democratic Party. The largest donation made to a political party by a Better Business Bureau employee was by Thomas Corrigan. Thomas Corrigan donated $2,000 to the Democratic Party.

Employee Political Donations

NameascdescJob TitleascdescPartyascdescDonationascdesc
Thomas CorriganReceptionist
Thomas Corrigan
Receptionist
Receptionist
Democratic Party
Democratic Party
$2,000Democratic Party
$2,000
Donald BoomershinePresident
Donald Boomershine
President
President
Republican Party
Republican Party
$1,155Republican Party
$1,155
Philip CatlettPresident
Philip Catlett
President
President
Democratic Party
Democratic Party
$1,000Democratic Party
$1,000
Mike ALNCo-Director
Mike ALN
Co-Director
Co-Director
Republican Party
Republican Party
$1,000Republican Party
$1,000
Cathy BrassCustomer Service Trainer
Cathy Brass
Customer Service Trainer
Customer Service Trainer
Democratic Party
Democratic Party
$860Democratic Party
$860
Adrian PilarskiSales Manager
Adrian Pilarski
Sales Manager
Sales Manager
Democratic Party
Democratic Party
$735Democratic Party
$735
Susan Adams LoydChief Executive Officer
Susan Adams Loyd
Chief Executive Officer
Chief Executive Officer
Democratic Party
Democratic Party
$500Democratic Party
$500
James BellingerPresident
James Bellinger
President
President
Republican Party
Republican Party
$425Republican Party
$425
Robert AndrewPresident/Chief Executive Officer
Robert Andrew
President/Chief Executive Officer
President/Chief Executive Officer
Republican Party
Republican Party
$300Republican Party
$300
Barbara McGinitySocial Worker
Barbara McGinity
Social Worker
Social Worker
Democratic Party
Democratic Party
$250Democratic Party
$250
Show More

Better Business Bureau Financial Performance

7.1
Performance Score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Revenue

$100M - $1B

Founded in

1912

Organization type

Nonprofit

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Better Business Bureau Competitors

Companydesc
Average Salarydesc
Millennia Holdings
Salary Range51k - 83k$65k$65,350

StudentCity

Salary Range38k - 80k$55k$55,413
Michigan Farm Bureau
Salary Range34k - 68k$49k$48,572

Lahr

Salary Range31k - 73k$48k$47,909
Small Business Administration
Salary Range32k - 66k$47k$46,610

National Hot Rod Association

Salary Range32k - 61k$45k$44,854
Long Beach Transit
Salary Range33k - 58k$44k$44,412

Plenty

Salary Range33k - 57k$44k$43,586
Santa Barbara County
Salary Range28k - 64k$43k$43,057

American Business Information

Salary Range32k - 56k$43k$43,052
$28k
$83k

Frequently Asked Questions about Better Business Bureau

When was Better Business Bureau founded?

Better Business Bureau was founded in 1912.

How many Employees does Better Business Bureau have?

Better Business Bureau has 2,500 employees.

How much money does Better Business Bureau make?

Better Business Bureau generates $215.0M in revenue.

What industry is Better Business Bureau in?

Better Business Bureau is in the government industry.

What is Better Business Bureau's mission?

Better Business Bureau's mission statement is "BBB's mission is to be the leader in advancing marketplace trust."

What type of company is Better Business Bureau?

Better Business Bureau is a nonprofit company.

Who are Better Business Bureau's competitors?

Better Business Bureau competitors include American Business Information, Blue Earth, Transmarine Navigation, Millennia Holdings, San Jose, National Lottery Commission, Plenty, Livingstone, StudentCity, National Hot Rod Association, Long Beach Transit, PEREZ Y CIA GROUP, Lahr, Irvine, Michigan Farm Bureau, Santa Barbara County, Weber County Library, Small Business Administration, May Group, Orange County Jail.

Who works at Better Business Bureau?

Merle Sidener (founder)

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Updated December 31, 2020

Zippia gives an in-depth look into the details of Better Business Bureau, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Better Business Bureau. The employee data is based on information from people who have self-reported their past or current employments at Better Business Bureau. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions, or for the results obtained from the use of this information. The data presented on this page does not represent the view of Better Business Bureau and its employees or that of Zippia.

Better Business Bureau may also be known as or be related to Better Business Bureau and International Association of Better Business Bureaus, Inc.