Beverage server job description

The Beverage Server strive to provide the guest with the perfect guest experience every time. To promote the restaurant and featured items and be knowledgeable about activities in other outlets. To serve is to sell and to sell is to serve.
Job Description
Key Job FunctionsComply with all occupational health and safety standards Maintain established service standards Correctly prepare and present checks Opening, closing and side duties as per restaurant systems Ongoing cleanliness Clear tables Personal preparation - Be on time (arrive 10 min before shift), be in correct, clean uniform and be prepared to work Instruct guests on payment procedures Run food and drinks Attend staff meetings/training sessions as scheduled
Deliver Passionate & Engaging Service to our GuestsYou will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model:Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest's name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Build solid relationship with your ColleagueTreat colleagues with respect and dignity Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcomes feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed Treat people with respect; Keeps commitments; Inspires the trust of others; Work with integrity and ethically; Uphold organizational values.Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

Track record of delivering exceptional guest or client experience Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.Strong communication skills Listens and gets clarification; Responds well to questions.Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.Appropriate professional appearance and demeanor MICROS - Food & Beverage POS System a plus Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs Louisiana Responsible Vendor's Permit required

Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to loud.

Additional Job Description

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match 401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

The incumbent in this part-time position is responsible for providing prompt and courteous service to all guests, including taking orders, suggestive selling, serving beverages, and clearing tables. This position is instrumental in creating an environment and executing service that blows our guests away. Servers must continually seek opportunities to create memorable experiences by anticipating needs, exceeding expectations, and building relationships.
Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

* Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
* Takes customer drink orders, serves drinks and collects monies in a courteous and efficient manner.
* Adheres to food and beverage policies and State Liquor Laws.
* Completes all required set-up duties on time.
* Keeps station clean at all times.
* Promotes positive customer relations.
* Responsible for the receipt of monies and settlement of guests checks.
* Performs all other related and compatible duties as assigned by the Food and Beverage Manager.

NON-ESSENTIAL FUNCTIONS:

* Attend seminars when needed.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High school diploma or equivalent required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

* Must have valid Food Handlers Card, Liquor License, and Gaming Badge when working.
* Must have good oral communication skills.
* Interpersonal skills must include a positive, friendly and outgoing attitude, common courtesy towards others and the ability to deal successfully with stressful situations.
* Must be able to lift up to ten (10) pounds frequently throughout shift.
* Must be willing to work a flexible schedule.
* Must have the ability to withstand noisy and smoke filled environments.
* Must be able to sit 20% of shift and walk 80% of shift.

Additional Details

DISCLAIMER:

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).

Options

A Cocktail Server is responsible for serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability\.
**What will I be doing?**

As a Cocktail Server, you would be responsible for serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Respond to guest requests in a timely, friendly and efficient manner
+ Ensure knowledge of menu and restaurant promotions and specials
+ Take guest beverage and/or food orders and input orders in appropriate point\-of\-sale system
+ Retrieve and deliver food and beverage orders in a timely manner
+ Replenish beverages and ensure guest satisfaction throughout the meal service
+ Serve alcoholic/non\-alcoholic beverages in accordance with federal, state, local and company regulations
+ Ensure serving station is well\-stocked at all times

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!

**Job:** _Bars and Restaurants_

**Title:** _Beverage Server \- Washington Hilton_

**Location:** _null_


**EOE/AA/Disabled/Veterans**