Working at Beyond Finance

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I previously came from a 10-year career with Verizon Wireless before the big-tech layoffs and spent the last 9 months searching for a new job as work from home, after several fall-throughs Beyond reached out to me with the opportunity to work for them remotely and set expectations of a 4-6 week training period. This 6 week expectation were 7 hour days M-F for a total of 10 days in training, 10 days in nesting and then transition to production. The training regimen for this company is abhorrent, the material is outdated, training environments were not utilized appropriately, they wished us to follow strict scripting guidelines but not sound as if we were scripted, and their quality assurance metrics were so unfair that there was no room for improvement despite acknowledging areas of opportunity and trying to work on them in different interactions. There were so many separate contradictions regarding what training expectations were versus the examples provided during agent shadowing, that I repeatedly voiced concerns about what example we were supposed to follow, in addition to this, I advised the IT team of concerns regarding security of systems as everyone was to use the same login information with MFA as the differential. As someone who prided on the security practices lawded by Verizon including changing passwords every 6 months as well as using MFA verification, and CPNI training to protect client data from being exposed, there were many areas of concern for me regarding the training practices and lack of appropriate handling of those trainings within a sandbox/training environment. We were encouraged to use live accounts but told not to touch/change anything in said accounts and even doing sandbox reviews, the system submitted changes despite not approving or submitting those changes, resulting in multiple requests to the IT or Helpdesk teams for assistance. The management felt very stringent and non-flexible when it came to acknowledging a learning environment, during the course of my training I experienced equipment failure that had me out for 2 days (half day when the incident happened, full day for awaiting replacement, half day getting set back up and back into working), which resulted in being forced to participate in 2 weeks of training again citing 'not enough experience during x-time'. How do 2 days of equipment failure equate to two more weeks of training only to be told that even with that training you aren't doing a good enough job to be

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Leadership is biased and unqualified

Provide the opportunity for improvement instead of judgement in the moment.

STARS interview format.

Lower than standard

Lack of diverse demographics overall.

Not Applicable regarding this job

I feel bad when I have to get the customers off at the end of their payment.. Then I am told to ask them for more money for two months in excess of what their contract says

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Provide very little training, expect tou to learn on the fly while speaking with clients and when you ask questions, you get penalilized

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