Bilingual Customer Service jobs at Beyond Finance

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About The Role Our Customer Success Team serves as the primary point of contact for valued customers enrolled in Beyond Finance's financial hardship programs. Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base. As a Retention Specialist, your primary responsibility will be to educate and assist clients who are facing financial hardship and exploring options to become debt-free. You will play a crucial role in retaining clients within the Beyond Finance financial hardship debt program. In this position, you will interact with clients primarily through inbound phone calls and be responsible for deescalating upset clients, empathizing with their financial difficulties, and helping them navigate the Beyond Finance program. Their primary focus is on our at-risk customers who are struggling with the use and/or value of their enrolled program, requiring creative problem solving to help them better realize and understand the value of their decision. Key Responsibilities: * Educate Clients: Provide comprehensive information about the Beyond Finance financial hardship debt program to clients, ensuring they have a clear understanding of the benefits, process, and available options. * Empathize and Deescalate: Display empathy and active listening skills to understand and deescalate upset clients, addressing their concerns and alleviating their stress regarding their financial situation. * Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly access and comprehend client information, including their current financial status and program progress. Maintain accurate and detailed records of all client interactions and program progress in the CRM system. * Analyze Financial Situation: Assess the client's current financial situation and determine the most appropriate options to help them achieve their goal of becoming debt-free. * Retain Clients: Collaborate with clients to develop customized solutions that align with their financial goals, and encourage them to remain in the Beyond Finance program. * Achieve Retention Goals: Meet or exceed retention targets and earn commissions based on your ability to enable clients to achieve their financial objectives. * Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs What We Look For * Required - Experience in Retention, Sales, or Collections * High school diploma or equivalent (Associate's or Bachelor's degree is a plus) * Ability to work in a fast-paced environment and handle high call volumes * Resilient and able to remain calm under pressure * Demonstrated ability to negotiate and deescalate client issues effectively * Tech saavy and proficiency with a Client Relationship Management system (CRM) * Strong customer focus and adaptability to different personality types * Strong verbal and written communication skills along with active listening * Supports team/department collaboration & inclusion * Troubleshooting and problem solving skills * Ability to multi-task, set priorities and manage time effectively * Willingness to adapt to a changing environment and learn about new financial solutions. #LI-ST1 The base salary range represents the low and high end of the anticipated salary range for this position. The actual base salary offered will depend on numerous factors including the individual's skills, experience, performance, and the location where work is performed. Base Pay Range $19-$20 USD Why Join Us? While you make a difference for others, we'll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer: * Considerable employer contributions for health, dental, and vision programs * Generous PTO, paid holidays, and paid parental leave * 401(k) matching program * Merit advancement opportunities * Career development & training And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization. Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.

Title: Customer Experience Associate, CX2 Reports to: Customer Experience Manager WHO WE ARE Wolf & Shepherd is designed to equip professionals to win in all aspects of their lives through comfortable fashionable footwear. The concept came from the problem professionals face, going to and from work in athletic shoes just to avoid the common discomfort found in a quality dress shoe. As a fast-growing lifestyle brand, we are on a mission to debunk the myth that classically styled shoes can't have modern technology comforts. WHAT WE NEED We are looking for a Customer Experience Associate, CX2 to assist in the all-important responsibilities of caring for our customers' needs, managing partners, building customer loyalty, and representing the brand. This role will be responsible for providing exceptional customer service while maximizing revenue within our sales environment. JOB TYPE This is a full-time, nonexempt position. TASKS & RESPONSIBILITIES Your responsibilities are inclusive of the following but are not limited to: Expertly address questions via phone, email and chat providing answers that are quick and easy to understand Assist Management in policy updates for the department based on current business needs Support the Customer Experience Associates during the department manager's absence Support management in process execution to monitor orders, inventory, return and exchanges Support department in addressing functionality issues and implementing process improvements Engage with customers by email, phone, and chat to answer product questions, resolve ordering issues, or to provide sizing guidance. Adopt the Wolf & Shepherd's voice and tone to convey our brand and personality, and ensure a pleasant customer experience. Collaborate with the Team to streamline our customer service processes and policies to ensure continuous improvement. Communicate customer feedback and insights to Management, to better understand trends and customer preferences. SKILLS & EXPERIENCE Must be highly organized with strong attention to detail. Strong verbal and written communication skills. Ability to maintain a friendly and professional demeanor in a fast paced environment. Must be knowledgeable and adhere to rules and regulations, while maintaining a kind and accommodating attitude. REQUIREMENTS & QUALIFICATIONS Minimum of 3 years of direct customer experience work. Strong knowledge of Excel, Shopify, Zendesk Strong interpersonal and communications skills, and independent work ethic. Excellent time management skills and organizational abilities. A positive, outgoing, high energy and entrepreneurial personality. PERKS & BENEFITS We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, benefits, and a competitive compensation package. Health, vision, and dental benefits program 401(k) plan Paid time off Sick pay Frequent free meals and snacks and company-sponsored gatherings Wolf & Shepherd shoes and more

Travel Agents are responsible for creating and booking travel itineraries for clients. The most successful Travel Agents are able to use networking and marketing to establish connections with their clients. Some general responsibilities could include: We are looking for true Entrepreneurs! Roles & Responsibilities Research, Create, and Execute exceptional itineraries for clients Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs Complete ongoing training to earn and maintain certification to book travel Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations Review budgets, and plan trips according to clients budget constraints Create promotional materials to utilize Monitor restrictions on travel that come and go Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc) Effectively communicate with clients pre/post travel Handle issues that may arise during the bookings and/or travel for clients Network with tour operators regarding packages that you can possibly offer to clients Part Time or Full time Requirements Must be at least 18years of age, and be authorized to work within the US. Must be able to effectively communicate with clients (strong sales background a plus) Must have a smartphone with internet access, laptop recommend but not required Personal travel experience is a huge plus, however not required Previous experience in customer service or hospitality also a plus, but not required Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Customer Experience Representative for Solace, you will be supporting our patients and advocates via phone, email, and chat. Through feedback and action, you'll also be supporting our team in getting people the help they need on their healthcare journey. In this role, you will work with our clients and advocates, supporting them in numerous ways. From appointment confirmations to in-depth troubleshooting, to coming up with creative solutions that resolve any issues that our clients and advocates encounter. You will also work with our new clients to support them during their first experiences with us, while sharing and tracking feedback so that we can make Solace a world-class experience for all of our users. About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions-and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare-and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We're intense, and we like it that way. Read more in our Wall Street Journal funding announcement here . What You'll Do Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience Use the resources we supply to provide world-class CS to our clients and advocates Help us to gather and track feedback in order to work toward the constant improvement of our customer's experience and our platform Build strong relationships with our clients and advocates, helping them feel heard and understood Take action based on the feedback you receive by reporting issues and sharing detailed notes Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat What You Bring to the Table Empathy is your superpower, and you're confident working through the toughest of conversations, whether by phone, email, or chat You're detail-oriented and understand that sometimes the smallest details make the biggest difference You know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances, thriving while learning new tasks You are a natural troubleshooter. You know what questions to ask to get to the root of any issue, and have enough tech experience to walk someone through basic issues with their browser or phone You are a creative problem solver and won't hesitate to lean on your team for help when necessary, but will execute confidently when called upon You are more than comfortable giving and receiving feedback You thrive on ensuring great outcomes for every person you interact with You enjoy and embrace interacting with people from all walks of life in order to ensure they're getting the health care they deserve You're comfortable forming quick bonds during your contact with our clients, and thrive under the pressure of resolving complex issues, even when those clients are upset You're flexible and willing to jump in and assist with anything when called upon If you see something that's not quite right or that is causing friction, you are not shy about reporting the trouble and help suggest a solution You're a team player with a “get it done” mentality, ready to contribute meaningfully to your team's success Compensation Hourly compensation for the role $21/hr - $26/hr Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

Travel Agents are responsible for creating and booking travel itineraries for clients. The most successful Travel Agents are able to use networking and marketing to establish connections with their clients. Some general responsibilities could include: We are looking for true Entrepreneurs! Roles & Responsibilities Research, Create, and Execute exceptional itineraries for clients Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs Complete ongoing training to earn and maintain certification to book travel Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations Review budgets, and plan trips according to clients budget constraints Create promotional materials to utilize Monitor restrictions on travel that come and go Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc…) Effectively communicate with clients pre/post travel Handle issues that may arise during the bookings and/or travel for clients Network with tour operators regarding packages that you can possibly offer to clients Part Time or Full time Requirements Must be at least 18years of age, and be authorized to work within the US. Must be able to effectively communicate with clients (strong sales background a plus) Must have a smartphone with internet access, laptop recommend but not required Personal travel experience is a huge plus, however not required Previous experience in customer service or hospitality also a plus, but not required Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. PHIL's B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation. The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading! Position Overview PHIL is seeking a Client Engagement Specialist to play a vital role in ensuring timely prescription processing and supporting positive patient and customer outcomes. In this role, you will review and resolve prescription-level issues, collaborate with cross-functional teams, and provide direct support to manufacturer partners through email, ticketing systems, and client meetings. Reporting to the Client Engagement leadership team, you will be responsible for managing tickets, building strong client relationships, and delivering exceptional service through timely communication, clear reporting, and proactive education. Responsibilities: Review and resolve script-level tickets to ensure proper processes are followed; correct and reprocess as needed. Monitor and manage the support ticket queue to ensure timely resolution of incoming issues. Serve as the first-line point of contact for manufacturer partners, providing real-time updates and proactive support via phone, email, and virtual meetings. Contact internal and external stakeholders to move scripts forward in the processing workflow. Lead and participate in client operational meetings to address escalations, share updates, and resolve challenges. Identify and escalate high-risk scripts and troubleshoot problems in collaboration with internal teams. Partner with Client Engagement leadership to evaluate processes, identify efficiencies, and drive scalable improvements. Support onboarding and training of internal stakeholders and new employees to ensure workflow consistency. Accurately document customer interactions, issues, and resolutions in CRM and ticketing systems. Collaborate with Client Engagement leadership to evaluate and improve existing processes and procedures. Identify scalable process improvements to drive efficiency and standardization. Provide feedback on recurring issues and suggest updates to support documentation, FAQs, or internal workflows. Represent the Client Engagement team in both internal and external meetings, including client discovery sessions and cross-functional initiatives, to ensure alignment, share insights, and advocate for customer needs. Support other functions to address the needs of the business and customers as needed Qualifications: Bachelor's degree or equivalent experience. Active Pharmacy Technician license required in the state of residence. Minimum 2+ years of client-facing support experience in healthcare or technology, with strong communication and problem-solving skills. Demonstrated ability to collaborate cross-functionally to resolve script-level and client-level issues efficiently. Strong analytical thinking with the ability to identify patterns and root causes in workflows. Excellent written and verbal communication skills, with a focus on clarity, empathy, and professionalism. Adaptable and proactive problem-solver with a collaborative, team-first mindset. Background in pharmacy or healthcare operations preferred. Experience with Lean, Six Sigma, or other process improvement methodologies (preferred). Prior experience as a pharmacy technician, including use of proprietary systems to process prescriptions (preferred). Benefits Ground floor opportunity with one of the fastest-growing startups in health-tech Fully remote working environment supported in these states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MD, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV Competitive compensation (commensurate with experience) Full benefits (medical, dental, vision) 401(k) contribution opportunity PHIL Inc. is an equal-opportunity employer.

About Convatec Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit **************************** Position Overview: To provide client service support to the Account Management teams. Collect medical documentation and information to setup new clients of 180 Medical. Key Responsibilities: Contact clients to set up medical supply orders Handle incoming phone calls from clients regarding orders & customer service issues Request Medicare documentation on Medicare clients Contacts HH agencies to coordinate sending supplies Make entries as appropriate in Medtrack an internal Microsoft Access database Place orders in Medtrack Change orders in Medtrack Support Team Supervisor on miscellaneous projects Obtain verbal authorization for supplies from facilities Suspense auditor to obtain Plan of Cares and chart notes when needed Verifying insurance for existing customer insurance changes Performs follow up phone calls to clients after initial shipment Verifies that client files are complete and all necessary documentation is in place All other duties as assigned. Qualifications/Education: Must have a high school diploma, college degree preferred, not required. Six months to one year related experience and/or training; or equivalent combination of education and experience. Typing: 35-40 wpm with 40 (adjusted) highly recommended Possess medical administrative skills Good communication skills with professionals in clinics and hospitals Sales experience preferred Ability to reason, problem solve, and think outside the box Multi-task a variety of issues Good organization skills and can prioritize tasks Proficient in Microsoft Office programs Good attention to detail Reliable/dependable Flexible and adaptable to changes in environment and industry Team Player; work well with others Dimensions: Physical Demands Regularly required to sit, stand, walk, and occasionally bend and move about the facility. Infrequent light physical effort required. Occasional lifting up to 10 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions Work performed in an office environment, Special Factors This role can be performed remotely. Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at ********************. Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Already a Convatec employee? If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: Join Job Duck as a Client Experience Specialist and become the trusted first point of contact for a compassionate Family Law practice. In this role, you will guide prospective clients through their first steps with care and professionalism, ensuring every call and message is handled promptly and thoughtfully. You will shape the client journey by answering calls, gathering screening information, qualifying leads, and scheduling consultations, enabling attorneys to focus on advocacy while you deliver a smooth intake experience. This position is ideal for a detail‑oriented communicator who thrives in a service‑driven environment, stays calm under pressure, and enjoys helping people through sensitive moments . If you value accuracy, empathy, and teamwork, you will flourish here and grow alongside a supportive firm that treats you like family. • Salary Range: $1,150 to $1,220 USD Responsibilities include, but are not limited to: Follow intake scripts to gather client information for screening and document all details accurately in Clio Grow Uphold confidentiality, privacy standards, and firm policies in all communications and records Screen and qualify leads according to firm criteria and escalate appropriately to attorneys or team members In the future support light podcast related tasks such as sharing episode links with clients on LinkedIn and basic outreach Schedule consultations and manage calendar holds while confirming preparation details for the legal team Maintain up to date client records, notes, and statuses to ensure visibility and continuity across the team Answer incoming calls as the primary first point of contact and deliver a reassuring, professional client experience Collaborate with attorneys and staff to refine intake questions, scripts, and qualification criteria Reach out to contact form inquiries via email and track follow ups through CRM workflows Coordinate with Uma VoIP and internal tools to ensure clear call routing and reliable connectivity Monitor call volume and response times, proactively flagging urgent matters or trends that impact the client journey Requirements: Required Skills • Excellent verbal and written communication • Strong client service orientation with empathy and discretion • Detail‑oriented data entry and documentation in CRM systems • Time management and prioritization in a fast paced environment • Comfortable handling sustained call volume with professionalism • Proficiency with VOIP systems and cloud-based tools • Ability to follow structured intake workflows and qualify leads • Collaborative mindset with proactive problem solving • Integrity and respect for confidentiality and sensitive information • Interest in Family Law and helping people navigate difficult situations Practice Area: • Family Law Location: • Remote Time Zone: • Mountain Standard Time Colorado Language: • English only with a clear and neutral accent Call Volume: • 16 to 30 client calls per day Software and Tools: • CRM: Clio and Clio Grow • VOIP: Uma VoIP • Communication: Google Chat Work Shift: 8:00 AM - 5:00 PM [MST][MDT] (United States of America) Languages: English Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

Job DescriptionDescription Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support. We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience. You will handle inquiries related to our products and services, resolve issues efficiently, and maintain a high level of professionalism, empathy, and patience. Job: On site Location: Minneapolis, MN Pay Range: $900 - $1250 per week Key Responsibilities Answer customer inquiries via phone, email, and chat in a friendly and professional manner. Resolve customer issues and complaints efficiently, ensuring customer satisfaction and retention. Document customer interactions, feedback, and resolutions in our database accurately and promptly. Provide product and service information to customers, assisting them in making informed decisions. Collaborate with team members to improve service delivery and customer experience. Skills, Knowledge and Expertise High school diploma or equivalent; additional qualifications in customer service or related fields are a plus. Proven experience in customer service or a similar role, demonstrating exceptional communication skills. Excellent verbal and written communication skills, with a strong ability to listen and empathize with customers. Strong problem-solving skills, with the capacity to remain calm under pressure and address conflicts effectively. Ability to multi-task, managing several inquiries simultaneously while maintaining service quality. Familiarity with customer relationship management (CRM) systems and practices is preferred. Benefits Health Insurance: Comprehensive medical, dental, and vision coverage. Retirement Plan: 401(k) with company matching. Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay. Professional Development: Opportunities for training, workshops, and career advancement. Employee Assistance Program (EAP): Access to mental health and wellness resources.

Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success. Job Description At Vuori, we uphold three Core Values: creating exceptional products, fostering strong relationships, and leading extraordinary lives. These values, combined with our commitment to happiness, drive our mission to provide outstanding customer experiences. As a Customer Service Agent at Vuori, you'll be at the heart of our Customer Experience team, playing a vital role in building lasting customer relationships and delivering top-tier service. In this position, you will primarily handle customer inquiries through email and chat, addressing concerns with a solutions-oriented and positive approach. You'll collaborate with your team, support new hire training, and help resolve and deescalate customer issues. What you'll get to do: Deliver exceptional customer service via email, text, and chat, responding to inquiries with clarity, empathy, and professionalism. Handle escalated issues with a solutions-driven mindset, ensuring a timely and empathetic resolution. Support the onboarding and training of new team members across various tiers (1, 2, and 3). Contribute to continuous improvement by providing feedback on processes, shortcuts, and customer interaction guidelines. Assist with various support channels, including: Refund Requests CS Returns Retail Support CS Help Work alongside the Supervisor to assist with additional tasks as needed. Participate in team meetings, providing valuable input to enhance service quality and team collaboration. Take on additional projects and tasks as assigned. Qualifications Who you are: Bachelor's degree, or 1 year of equivalent work experience in lieu of a degree. Strong passion for delivering exceptional customer experiences. Well-organized with the ability to manage both personal and team progress. Skilled in understanding and responding to customer emotions. Leads by example, demonstrating attention to detail while supporting team members. Excellent interpersonal, written, and verbal communication skills. Proficiency in Spanish is a plus. Strong conflict resolution skills, with the ability to manage challenging or emotional situations with professionalism and empathy. Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems. Additional Information Our investment in you: At Vuori, we're proud to offer the following to our employees: Health Insurance Savings and Retirement Plan Employee Assistance Program Generous Vuori Discount & Industry Perks Paid Time Off Wellness & Fitness benefits The hourly range for this role is $18/hr - $23/hr. Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.

Customer Service Agent - Remote Data Entry Clerk This is your opportunity to start a long-lasting profession with unlimited opportunity. Find the freedom you've been looking for by taking a moment to complete our online application. Benefits: Excellent weekly pay Safe work environment Multiple shifts are readily available from early morning to night and no experience is needed. You will have sufficient opportunity for growth Part-time readily available - select the days you want to work A dedication to promote from within Responsibilities: Must be able to perform duties with or without sensible accommodation Perform all other responsibilities as appointed Assist in developing a positive, professional and safe workplace Qualifications: No experience, Willing to train Ability to work within recognized turnaround times Must have outstanding interpersonal skills and the ability to arrange simultaneous tasks Ability to translate and apply company policies and procedures Excellent verbal and written communication skills Ability to work both independently and within a team environment Ability to remain organized, regard to detail, follow directions and multi-task in a professional and efficient way

Rochester, Michigan OneStream Software LLC Benefits Offered Vision, Medical, Dental, Life, 401K Employment Type Full-Time ABOUT THE JOB Our company mission statement reads as follows, "Every customer will be a reference and a success with OneStream Software." At the center of this mission statement, are our Customer Success Representative (CSR). CSR's focus on customer relationship retention and optimization. Each CSR is responsible for multiple customer accounts; the number depending on such factors as the size of the customer or seniority of the CSR. The CSR will be responsible for day-to-day customer success activities spanning from the initial stages of onboarding to continued engagement and retention. The CSR will have an in-depth understanding of each customer's overall business requirements and act as a consultant to determine how the various OneStream Marketplace solutions and features can meet their needs. The CSR will also partner with other OneStream teams on initiatives that address customer needs, product utilization, and improving departmental efficiency to help meet company goals. The CSR team is an integration of functions and activities of Marketing, Sales, Professional Services, Training, and Support. They are the primary point of contact for customers and must stay in close contact with the customer's evolving needs. Sometimes referred to as a Customer Advocate, the CSR gives voice to our customer's feedback, reviews and assesses their project progress, and offers recommendations based on results. CSR's ensure the highest level of customer satisfaction and return on investment while enhancing the customer experience. To be successful in this role, you must be passionate about customer success, flexible, and adaptive to change. RESPONSIBILITIES Manager Customer Relationships: Ensuring customer growth, satisfaction, and retention within the assigned portfolio of accounts (demand generation, on-boarding and/or customer success focused). Build, maintain, and execute on account plans for each assigned account and coordinate appropriate internal resources for delivery. Drive close collaboration with implementation partner during the launch phase to facilitate successful handover to support. Attend key design review sessions, review project milestones, attend key project management sessions. Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline. Develop strong relationships with all key decision makers and influencers across each customer in your portfolio. Uncover and mitigate any risk that threatens each customer's growth, satisfaction, or renewal; conceive and execute risk mitigation plans. Schedule stakeholder calls. Educate both new and established customers on general OneStream functionalities and best practices as well as new features as they become available. Collaborate effectively with the Sales organization to close incremental revenue and secure long-term renewals. Serve as a customer advocate while effectively collaborating with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering and Finance. Keep management informed of progress and obstacles related to customer accounts, seeking feedback as necessary and responding appropriately to improve work performance and optimize customer success. Become an expert on OneStream product solutions as well as customer use cases and use this knowledge to identify and solve customer pain points through adoption of new OneStream products and features. Our customers are fanatical about our service, product, and team. It is your responsibility to build and maintain that customer experience for all customers in your portfolio. Educate customers on any new XF MarketPlace solutions and material on OneStream Academy. Use customer management tools to track customer communication, issues and metrics. Technical Expertise: Champion customer enhancement requests by confirming the details and requirements of the enhancement and clearly articulating those details to the appropriate teams. Maintain thorough knowledge of OneStream product solutions, features, and target markets and keep up with continuous product releases by participating in formal and informal trainings. Work closely with product and engineering teams to ensure customer feedback is being incorporated into development decisions. Demonstrate a willingness to quickly learn new tools and applications, product solutions, rules and regulations and business best practices. Advance Internal Initiatives: Support initiatives that address customer needs, product utilization, and improving team efficiencies to help meet company goals. Collaborate with other internal teams such as Sales, Marketing, and Knowledge Management to provide subject matter expertise as new products and services are rolled out to customers. Provide feedback to Product Management and Engineering regarding customers' emerging or unmet product needs. Enhance team efficiencies through knowledge sharing activities, mentoring new hires and assisting other team members. QUALITIES OF A SUCCESSFUL CANDIDATE Formal Education and Certification Four-year college degree in fields such as (but not limited to) Accounting, Business, Finance, Information Systems, or CIS, or equivalent work experience Knowledge and Experience Two to three years of experience in the software industry. Demonstrated experience as successful Account Manager or Customer Success Representative supporting multiple customers and following up on all their needs. Demonstrated experience in identifying and mapping the customer org structure with ability to bridge turnover at any level of the organization. Personal, adaptable, and flexible with the ability to work successfully in a high-energy, fast paced, rapidly changing environment is necessary; must be able to multi-task and manage multiple projects, processes, programs, and procedures simultaneously while working under pressure to meet deadlines, organizational goals and initiatives. Extensive experience working in a team-oriented, collaborative environment. Ability to effectively operate independently or in a team environment. Ability to present ideas in business-friendly and user-friendly language. Outstanding MS Office skills, specifically with Excel. Personal Attributes Strong leadership skills. Excellent interpersonal and communication skills. Exceptional listening skills. Strong organizational and planning skills. Highly self-motivated and directed. Keen attention to detail. Proven analytical, evaluative, and problem-solving abilities. Exceptional customer service orientation. Able to exercise independent judgment and problem-solve. High stress tolerance. OneStream Software is an Equal Opportunity Employer.

Job DescriptionDescription Job Title: Customer Service Agent Job Type: Full-Time We are seeking a highly motivated and dedicated Customer Service Agent to join our growing team. In this role, you will be the first point of contact for our customers, providing them with a high level of service and support that reflects our company's commitment to excellence. Your main objective will be to assist customers with their inquiries, resolve issues promptly, and ensure their overall satisfaction. Key Responsibilities Respond to customer inquiries via phone, email, and chat in a timely manner. Troubleshoot customer issues and provide effective solutions. Maintain accurate records of customer interactions and transactions. Provide product and service information to customers. Handle difficult customer interactions with professionalism and empathy. Identify opportunities for upselling and cross-selling. Skills, Knowledge and Expertise High school diploma or equivalent; further education is a plus. Proven experience in customer service or a similar role. Excellent verbal and written communication skills. Strong problem-solving abilities. Ability to work in a fast-paced environment and handle multiple tasks. Proficiency in using CRM software and Microsoft Office Suite. Benefits Opportunities for professional growth and career development. Collaborative and innovative work environment. Paid time off and comprehensive benefits package.

Customer Service Agent - Remote Data Entry Clerk This is your opportunity to start a long-lasting profession with unlimited opportunity. Find the freedom you've been looking for by taking a moment to complete our online application. Benefits: Excellent weekly pay Safe work environment Multiple shifts are readily available from early morning to night and no experience is needed. You will have sufficient opportunity for growth Part-time readily available - select the days you want to work A dedication to promote from within Responsibilities: Must be able to perform duties with or without sensible accommodation Perform all other responsibilities as appointed Assist in developing a positive, professional and safe workplace Qualifications: No experience, Willing to train Ability to work within recognized turnaround times Must have outstanding interpersonal skills and the ability to arrange simultaneous tasks Ability to translate and apply company policies and procedures Excellent verbal and written communication skills Ability to work both independently and within a team environment Ability to remain organized, regard to detail, follow directions and multi-task in a professional and efficient way

CAN Capital is seeking a highly skilled problem solver, with a keen eye for detail, who is passionate about providing world\-class customer care to small business customers in a friendly and courteous manner. The Customer Service Representative will provide information to customers in response to inquiries about products and services along with explaining how to use account features and solve customer portal problems. The customer service representative will receive, document, and resolve customer complaints while building customer loyalty. This is a hybrid position that requires office presence in Marietta, GA two days per week. Responsibilities: Professionally handle incoming requests from customers and ensuring that the customers are attended to promptly and all their challenges are resolved without delay, via phone and email. Listen and respond to customers' needs and concerns with empathy, building rapport and creating a strong bond and relationship with the customer. Thoroughly and efficiently gather customer information, access, and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. Ensure that all policies and procedures, code of conduct and guidelines are strictly complied with. Make every interaction matter in pursuit of resolving customer issues on the first contact, elevating customer satisfaction, and building loyalty. Establish and promote cordial relationships with customers. Maintain a balance between company policy and customer benefit in decision\-making. Escalate customer matters to designated departments for further investigation. Provide translation assistance to other departments as needed. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience. Process customer requests and account changes according to established department policies and procedures. Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken, into specified databases. Requirements Qualifications Associate degree or higher is preferred. 2\-4 years of Customer Service experience in financial services industry and\/or Business to Business. Strong communication and listening skills are required. Verbal and written fluency in Spanish is desired Intermediate proficiency with MS Office products: Teams, Outlook, Word and Excel. Salesforce (or other Customer Relationship Management) and Confluence (or similar) software experience is preferred. Ability to use, understand and use digital technology and information effectively is required. Excellent customer service skills: communicating clearly, with empathy, adaptability, positive attitude, self\-control\/ patience, taking responsibility, effective listening, time management, willingness to improve, pro\-active problem solving. Good organization, prioritization and attention to detail. Must possess excellent multi\-tasking skills and be able to function under pressure. Ability to calculate figures and amounts such as discounts, balances, and percentages. Ability to solve practical problems and deal with a variety of subjects in a dynamic environment Demonstrates characteristics such as flexibility, adaptability, responsive to coaching and feedback. Ability to be productive in a hybrid environment. Intellectual curiosity and drive to learn and grow. Continuous improvement mindset (ability to identify and communicate opportunities for improvements to processes). Benefits Ready to love where you work? At CAN Capital, we believe your career should come with more than just a paycheck-it should bring purpose, flexibility, and benefits that truly matter. From a fun, high\-energy culture to day\-one health coverage and a 401(k) with company match, we've built an environment where your growth, health, and engagement come first. ✅ Hybrid work & flexibility ✅ Generous PTO and Holidays ✅ Day\-one health benefits ✅ 401(k) with company match ✅ Comprehensive health and financial protection coverage for you & your family Join us and experience a culture built on energy, collaboration and leadership that values team members. 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About Us Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day. Some of our benefit offerings include: Medical, Dental, and Vision Insurance Life Insurance Flexible Spending Accounts (FSA) Accident, Hospital, Indemnity Insurance Short Term Disability (STD) and Long-Term Disability (LTD) Insurance Employee Assistance Program (EAP) 401(k) Plan Employee Stock Ownership Plan (ESOP) Tuition Reimbursement Paid Holidays Paid Time Off (PTO) Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle) Referral Bonus Quarterly lunches Daily fresh fruit Office Starbucks Coffee/Latte/Espresso Machine And a lot more! About The Position The Account Servicing Specialist (30 Days) will be responsible for servicing auto loan accounts that are 30-60 days delinquent and documenting all collection activities utilizing loan servicing software. Essential Responsibilities: Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA). Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures. Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan. Accurately and professionally document account information and collection activities. Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers. Other duties as assigned. Essential Requirements: 3+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry. Effective communication, negotiation, and problem-solving skills. Ability to read, interpret and apply federal, state, and local collections regulations. Ability to interact with customers in a professional, tactful, and sensitive manner. Ability to thrive in a fast-paced work environment and to work independently and as part of a team. Available to work a flexible work schedule and overtime as needed. High School Diploma or GED. Salary: $20.00 - $25.00 per hour + Bonus #VHP Veros Credit, LLC is an equal opportunity employer. **This Organization Participates in E-Verify Keywords: Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble

About Us Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day. Some of our benefit offerings include: Medical, Dental, and Vision Insurance Life Insurance Flexible Spending Accounts (FSA) Accident, Hospital, Indemnity Insurance Short Term Disability (STD) and Long-Term Disability (LTD) Insurance Employee Assistance Program (EAP) 401(k) Plan Employee Stock Ownership Plan (ESOP) Tuition Reimbursement Paid Holidays Paid Time Off (PTO) Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle) Referral Bonus Quarterly lunches Daily fresh fruit Office Starbucks Coffee/Latte/Espresso Machine And a lot more! About The Position The Account Servicing Specialist - FPD/Recourse is responsible for servicing auto loan accounts defaulting on the first contractual payment or shortly after account origination (typically 3-6 months). Essential Responsibilities: Act as an intermediary between customers and dealers to research, substantiate, and resolve contract and vehicle concerns. Conduct outbound calls and answer inbound calls through both an auto-dialer and telephone system. Effectively negotiate with customers to obtain firm commitments for payment. Perform investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing). Initiate and monitor repossession efforts to recover collateral. Maintain satisfactory work efforts on multiple queues based on specified requirements. Meet and/or exceed daily and monthly goals. Perform other duties as assigned. Comply with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA). Essential Requirements: 3+ year(s) of experience in the consumer lending collections field, preferably in the subprime auto industry. Effective communication, negotiation, and problem-solving skills. Ability to read, interpret and apply federal, state, and local collections regulations. Ability to interact with others in a professional, tactful, and sensitive manner. Ability to thrive in a fast-paced work environment and to work independently and as part of a team. Available to work a flexible work schedule and overtime as needed. High School Diploma or GED. Salary: $17.00 - $22.00 per hour + Bonus #VHP Veros Credit, LLC is an equal opportunity employer. **This Organization Participates in E-Verify Keywords: Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble

About Us Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day. Some of our benefit offerings include: Medical, Dental, and Vision Insurance Life Insurance Flexible Spending Accounts (FSA) Accident, Hospital, Indemnity Insurance Short Term Disability (STD) and Long-Term Disability (LTD) Insurance Employee Assistance Program (EAP) 401(k) Plan Employee Stock Ownership Plan (ESOP) Tuition Reimbursement Paid Holidays Paid Time Off (PTO) Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle) Referral Bonus Quarterly lunches Daily fresh fruit Office Starbucks Coffee/Latte/Espresso Machine And a lot more! About The Position The Account Servicing Specialist (Pre 30's) will be responsible for servicing auto loan accounts that are less than 30 days delinquent and documenting all collection activities utilizing loan servicing software. Essential Responsibilities: Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA). Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures. Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan. Accurately and professionally document account information and collection activities. Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers. Other duties as assigned. Essential Requirements: 1+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry. Effective communication, negotiation, and problem-solving skills. Ability to read, interpret and apply federal, state, and local collections regulations. Ability to interact with customers in a professional, tactful, and sensitive manner. Ability to thrive in a fast-paced work environment and to work independently and as part of a team. Available to work a flexible work schedule and overtime as needed. High School Diploma or GED. Salary: $17.00 - $22.00 per hour + Bonus #VHP Veros Credit, LLC is an equal opportunity employer. **This Organization Participates in E-Verify Keywords: Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble

About Us Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day. Some of our benefit offerings include: Medical, Dental, and Vision Insurance Life Insurance Flexible Spending Accounts (FSA) Accident, Hospital, Indemnity Insurance Short Term Disability (STD) and Long-Term Disability (LTD) Insurance Employee Assistance Program (EAP) 401(k) Plan Employee Stock Ownership Plan (ESOP) Tuition Reimbursement Paid Holidays Paid Time Off (PTO) Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle) Referral Bonus Quarterly lunches Daily fresh fruit Office Starbucks Coffee/Latte/Espresso Machine And a lot more! About The Position The Account Servicing Specialist - FPD/Recourse is responsible for servicing auto loan accounts defaulting on the first contractual payment or shortly after account origination (typically 3-6 months). Essential Responsibilities: Act as an intermediary between customers and dealers to research, substantiate, and resolve contract and vehicle concerns. Conduct outbound calls and answer inbound calls through both an auto-dialer and telephone system. Effectively negotiate with customers to obtain firm commitments for payment. Perform investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing). Initiate and monitor repossession efforts to recover collateral. Maintain satisfactory work efforts on multiple queues based on specified requirements. Meet and/or exceed daily and monthly goals. Perform other duties as assigned. Comply with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA). Essential Requirements: 3+ year(s) of experience in the consumer lending collections field, preferably in the subprime auto industry. Effective communication, negotiation, and problem-solving skills. Ability to read, interpret and apply federal, state, and local collections regulations. Ability to interact with others in a professional, tactful, and sensitive manner. Ability to thrive in a fast-paced work environment and to work independently and as part of a team. Available to work a flexible work schedule and overtime as needed. High School Diploma or GED. Salary: $17.00 - $22.00 per hour + Bonus #VHP Veros Credit, LLC is an equal opportunity employer. **This Organization Participates in E-Verify Keywords: Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble