Bilingual customer service jobs in Atlanta, GA - 3,684 jobs

Project Type: Mission-Critical / Data Center Our client is seeking an experienced CSA Superintendent to join a high-performing project team on a large-scale data center construction project in the Atlanta market. This role is ideal for a strong field leader with deep experience in civil, structural, and architectural (CSA) scopes within mission-critical or complex commercial construction environments. Key Responsibilities Lead and manage all CSA field operations including civil, concrete, structural steel, architectural finishes, and building envelope Coordinate daily activities with subcontractors, inspectors, and internal project teams Develop and maintain short-interval schedules to ensure milestones are met Enforce site safety standards and ensure compliance with OSHA and project-specific safety requirements Oversee quality control to ensure work is executed in accordance with contract documents and industry standards Collaborate closely with MEP and commissioning teams to support integrated project delivery Track manpower, productivity, and material deliveries to maintain schedule and budget objectives Participate in coordination meetings, inspections, and progress reporting Qualifications 8+ years of experience as a Superintendent, with a strong focus on CSA scopes Prior experience on data centers, mission-critical, or large-scale commercial projects strongly preferred Proven ability to manage multiple subcontractors and fast-paced construction environments Strong understanding of construction sequencing, scheduling, and quality control Excellent leadership, communication, and problem-solving skills Ability to read and interpret drawings, specifications, and schedules Proficiency with construction technology tools (Procore, Bluebeam, scheduling software a plus) What's Offered Long-term opportunity on a high-profile mission-critical project Competitive compensation package (salary, bonus, benefits) Opportunity to work with an elite project team on technically complex construction 📍 Project is based in Atlanta, GA. Local candidates or those willing to relocate are encouraged to apply.

We are always looking to expand our team with talented professionals who are ready to take their careers to the next level. As one of the largest and most successful privately held distributors of plumbing, piping, and HVAC/R products in the United States, we are seeking an experienced Customs Specialist to help us keep growing. If you are dedicated and ambitious, Sunbelt is an excellent place to grow your career! The Customs Specialist is responsible for ensuring Sunbelt Marketing's import activities fully comply with U.S. Customs and Border Protection regulations and applicable international trade laws. This role owns product classification accuracy, trade documentation, broker coordination, and customs recordkeeping, while supporting compliant duty optimization and efficient global trade operations. This role plays a critical part in maintaining compliance and participates in the administrative ownership of freight, customs & duties, and other inputs to landed cost, and requires a keen eye for detail, comfort in maintaining administrative records, and the ability to collaborate with multi-functional leaders. Duties & Responsibilities Customs Compliance & Trade Documentation · Prepare, review, and submit accurate import documentation; Maintain audit-ready customs records. · Maintain HTS classifications and Country-of-Origin determinations. · Monitor trade regulations and update internal procedures. Broker & Partner Coordination: · Act as primary liaison with customs brokers and freight forwarders. · Review broker filings and resolve discrepancies. · Coordinate with internal teams to support timely clearance. Duty Review & Risk Management: · Review duties, tariffs, and landed costs for accuracy; perform periodic internal audits. · Identify compliant duty optimization opportunities. Cross-Functional Support & Process Improvement: · Guide customs compliance policies. · Collaborate on certifications and trade agreement compliance. · Support continuous improvement initiatives. What We're Looking For · Bachelor's degree preferred; equivalent experience considered. · 5+ years of customs compliance or international logistics experience. · Demonstrated HTS and CBP documentation expertise. · Strong organizational, analytical, and communication skills. · Proficiency with Microsoft Office, Excel, ERP, and trade compliance systems. · Self-motivated and disciplined team player who exhibits a sense of urgency and focus on results. · Ability to creatively solve problems in a fast-paced environment. Why Join Us? · 5 Core Values - RESPECT, INTEGRITY, GENEROSITY, HUMILITY, HONESTY - guide everything we do! · Employee-Owned Company (ESOP) with comprehensive Benefits Package · Supportive and Inclusive Family-Oriented Culture · Community Involvement Initiatives, aka “Sunshine Days.”

The duties and responsibilities of this position consist of, but are not limited to, the following:Lead and develop a high-performing customs team focused on exceptional customer service and operational excellence. Recruit, train, and assign team mem Customs, Supervisor, Operations, Business Services, Benefits

Immediate need for a talented Customer Service Representative - Finance & Banking. This is a 12+ months contract opportunity with long-term potential and location in Atlanta GA (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 26-02427 Pay Range: $30 - $31/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: This role is hybrid, requiring a minimum of 3 days per week on-site. 6 weeks onsite training Flexibility to work overtime, including Saturdays and occasional holidays, is required. Investigative Resolution: Manage 50+ complex inbound inquiries daily, performing deep-dive investigations into merchant accounts to resolve fraud alerts and financial discrepancies. Risk Mitigation & Decisioning: Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends. High-Stakes De-escalation: Serve as a calm, empathetic voice for merchants facing stressful financial holds, turning difficult conversations into professional, resolution-based experiences. Strategic Documentation: Maintain meticulous records of investigations and actions taken, ensuring all steps meet internal Standard Operating Procedures (SOPs). Continuous Improvement: Collaborate with cross-functional teams to report new fraud trends and suggest optimizations for our risk detection tools. Key Requirements and Technology Experience: 2+ years of experience in a call center setting, focused on areas such as financial risk management, fraud prevention, payments/merchant service processing, banking operations, or fintech. Strong commitment to customer service and customer empathy. Demonstrated efficiency and a strong work ethic when handling inbound phone queues. Excellent prioritization skills to meet Service Level Agreements (SLAs) and performance metrics. Exceptional analytical and critical thinking abilities, with a keen eye for detail. Strong organizational skills, capable of managing multiple tasks simultaneously. High integrity and ethical standards in all work performance. Effective collaboration and teamwork skills. Eagerness to learn and adapt to new technologies and processes. Ability to efficiently navigate multiple systems and tools while assisting merchants in real-time. Proficiency with G-Suite and other relevant software applications-Experience with Salesforce, LexisNexis, or specialized Fraud platforms. Education: A bachelor's degree in finance, Accounting, Criminal Justice, or Risk Management is highly preferred Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

About Us A career-defining opportunity Habasit America, a subsidiary of the Swiss-based Habasit Group, has thrived for over 50 years thanks to our people and culture. We have seven locations across the US, including our regional headquarters in Suwanee, Georgia. At Habasit, we value quality, continuous improvement, and entrepreneurship-qualities that make this a great place to launch or grow your career. You won't just join any team-you'll be part of a highly collaborative, problem-solving group where your contributions truly matter. Habasit America is a leader in conveyor and power transmission belting, supporting companies you rely on daily. Our belting solutions can be found in businesses in every industry, from major food processing companies to the treadmill belts at your local gym. Whether you're building, designing, or selling, you'll help keep businesses in motion. Job Summary As a Customer Care Representative at Habasit, you will assist customers by processing orders, handling quotes, and resolving inquiries. You'll communicate regularly with customers to keep them updated on their orders and work with internal teams to address any challenges. Your role is key to ensuring smooth operations and maintaining customer satisfaction in our fast-paced industry. Essential Duties and Responsibilities Provide professional, friendly customer assistance and resolve inquiries or complaints. Process customer orders and quotes accurately and on time. Proactively communicate order status, lead times, and delays to customers. Address and resolve customer inquiries, such as out-of-stock situations or order discrepancies. Handle returns, generate RMAs, and process corrective orders when needed. Collaborate with internal teams, including production and shipping, to meet customer needs. Support sales teams by assisting with customer requests and providing updates. Identify opportunities to upsell or offer additional products to customers. Manage relationships with key customer accounts. Maintain thorough knowledge of company products, policies, and procedures. Benefits We Offer Medical insurance Dental insurance Vision insurance Tuition assistance Disability insurance Competitive 401(k) with 100% employer match up to a 6% contribution Gym membership reimbursement Generous number of paid time off (PTO) days A family-like atmosphere where your voice is heard A sense of accomplishment in your daily work Opportunities for promotions and career growth What You Need to Be Successful Preferred - High Competency with MS Word, Excel, PowerPoint, and CRM Applications Preferred - High Competency with customer service inquiries Preferred - Bachelor's Degree in Business Administration, Marketing, or a related field Preferred - 5 years experience in customer service, sales, and/or marketing Preferred - 2 years experience with ERP software We Are an Equal Opportunity Employer To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements/preferences listed represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Customer Service Representative . Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is pai Customer Service Representative, Customer Service, Representative, Retail, Service

Work for a leader in the custom packaging industry with an amazing culture and a collaborative team! Flexibility to work hybrid, 3 days in office and 2 days remote, after training. What will I do? As a Client Management Specialist, you will work closely with clients, suppliers, sales and internal teams to best meet client needs. This role assists with managing client product and business portfolios including creating client and supplier correspondence, processing orders, maintaining distribution spreadsheets, project tracking, research and managing budgets. The Client Management Specialist is the primary person responsible for following and managing an order from inception to payment. Communication, detail orientation, accountability, positivity, and time management are key to success. Ensure client portfolios and sales teams align to and emulate the company's policies, procedures, and behavioral expectations. Leading with quality and heart in every interaction. Communicate with sales agents, project managers, branch and corporate partners, clients, warehouse personnel and suppliers. Assist with initiating quotes in support of client product requests. Receive, process and place client orders including scheduling shipment of goods via land, air and or sea. Own and process Quality Management Standard documents - including ISO forms, Return Material Authorizations (RMA) and quality control action plans. Within the ERP system, capture of all supporting documentation for orders and portfolios included but not limited to freight invoices, inventory management documents and coordinate product receipt and release from location warehouse. Partner with Corporate Depts to ensure orders are processed for billing in a timely manner Requirements: Proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools - such as Microsoft Teams, Webex and Zoom. ERP (Enterprise Resource Planning) system experience required. Experience in a corporate sales and service environment is preferred. This role offers the opportunity to work a hybrid working model following training. Submit your resume today!

Customer Service Manager Our client is a leading visual solutions provider and looking for a Customer Service Supervisor to join their growing team. In this role you will be responsible for leading, mentoring, and managing an account management team to deliver exceptional client experiences, ensure successful execution of complex print and visual communication projects, and support long-term account growth. This role serves as a senior point of contact for key clients and plays a critical role in driving operational excellence, team development, and customer satisfaction. In this position, you will oversee projects from initial quoting through final delivery, ensuring all work meets quality standards, budget expectations, and delivery timelines. You will collaborate closely with sales, production, design, and logistics teams to streamline workflows, resolve challenges, and improve efficiency across departments. The ideal candidate brings 5+ years of leadership experience within commercial print, packaging, or the graphic arts industry, with a strong understanding of printing processes, substrates, and materials. Success in this role requires proven team leadership and mentoring skills, excellent communication abilities, proficiency with MIS/ERP and CRM systems.

ADP is hiring a Client Service Consultant. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help Client Service, Consultant, Service, Retail, Client

The Service Specialist assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for t Specialist, Service Manager, Service, Operations, Retail, Delivery, Management

Youll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technicians recommendations to the customer in easy-to-understand language and suggest up-sell opportuni Service Advisor, Customer Experience, Advisor, Vehicle, Automotive

** Receive, respond, and document Customer Requests related to Customer Support, and on label consumer product inquiries. Participate in the intake of Product Quality Complaints regarding all company products and ensure follow- up for all related documentation and customer follow-up. Communicate accurate and timely on label product information with a primary focus on Patients/Caregivers while handling HCP requests as appropriate. Major Accountabilities/Responsibilities: Receive incoming Customer Service requests and product complaint inquiries via telephone, e-mail, or fax, from patients, and caregivers regarding all company products Respond to on label product inquiries in a timely manner utilizing approved materials (e.g., Prescribing Information, and FAQs) Escalate appropriate inquiries including Adverse Event intake to the Science Partner and Medical Information colleagues Assist with inquiries concerning special promotions and/or information regarding specific product inquiries (e.g. product discontinuation, product availability) Document all incoming inquiries, and reports of Product Quality Complaints in the Enquiry Intake Database in accordance with applicable SOPs. Assist customers with Patient Assistance Programs questions or concerns Utilize advanced customer service skills to meet or exceed customer expectations Gather and share customer insights with leadership Maintain relevant product knowledge regarding company products Maintain knowledge of policies and procedures including Standard Operating Procedures, protocols, best practices, and FDA regulations Assist with goal of ensuring that all incoming calls are responded to promptly by phone and ≤ 2 days by written correspondence Minimum Experience/Skills Required Bachelor's Degree with a health care related background preferred Background in CNS, Immunology, Rare disease is helpful Minimum of 0-2 years clinical experience, with patient education or support responsibilities Experience in customer service or patient-facing roles Strong interpersonal and communication skills Experience in CRM systems JOB DESCRIPTION Advanced phone call handling techniques Ability to understand various customer social styles respond appropriately Proficiency in use of PC applications (e.g. Outlook, Microsoft applications) Ability to work effectively in a team environment. Ability to plan, organize, prioritize, and execute multiple tasks within assigned objectives. Position requires professional demeanor, team orientation, self-motivation, and ability to influence customers both externally and internally.

About Us Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Do you want to cultivate an inclusive environment that encourages free expression and civil discourse? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU! Location Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060. Department Information DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES: 1. Provides instruction in basic customer service skills, best practices, and behaviors that will help students succeed in service industry jobs 2. Ensures student mastery of the following learning outcomes by providing continual feedback and various methods of assessment measurements a. Learn how the brain works, good study habits, and personal learning responsibilities b. Identify both good and poor examples of customer service behaviors c. Learn to look at service from the customer's point of view d. Learn the definition of customer service, learn key factors in good customer service, and explore how customer service affects the customer experience e. Learn the definition of empathy and learn how it is used to improve customer service f. Learn the characteristics needed to be good in the role, the duties required of a customer service rep, and how to handle tense situations g. Learn the role of customer service in business h. Learn about ideal personal characteristics and traits and the importance of an appropriate appearance, and then reflect on their own strengths and weaknesses i. Learn about the importance of time management and how to

The Client Success Specialist is responsible for supporting the Client Success team activities, specifically generating ideas for revenue growth, creating presentations, sourcing and merchandising products. Ideally, the CSS helps the Client Success team grow their business and provide a top-notch client experience. PRIMARY RESPONSIBILITIES Collaborate with the Client Success Executive and/or Client Success Director on ways to increase revenue. Create solutions based on client needs, to include researching product and service information from suppliers, including costs, availability, and delivery schedule for designated accounts. Follow trends in the marketplace to best develop creative merchandise solutions. Manage projects within the Client Success team, coordinating multiple stakeholder groups to develop and execute deliverables. Participate in sales/supplier/client meetings to increase product and solutions knowledge. Create and design artwork for client orders and develop client proposals and presentations on an as needed basis in Adobe Illustrator and PowerPoint. Be people-oriented, client-focused, and assertive in developing client and supplier relationships. Qualifications SKILLS AND EXPERIENCE 2-3 years of B2B sales, inside sales or sales support experience. Experience in promotional products, PR, marketing services a plus. Familiarity with CRM systems such as NetSuite, Salesforce, Zoho etc. Microsoft Office proficiency required. Bachelor's degree preferred but applicable experience will be considered. Summit Competencies: Communication - listening to others and communicating in an effective manner, organizing and delivering information appropriately. Creativity - developing fresh ideas that provide solutions to all types of business challenges. Client-focused - building and maintaining excellent service to internal and external clients, always keeping the customer experience in mind. Initiative - identifying solutions without being prompted to do so, taking initiative, and moving forward without hesitation. Results-driven - focusing on results and desired outcomes and how best to achieve them, maintaining a personal sense of ownership and accountability. Teamwork - promoting cooperation and commitment within a team, to achieve common goals. Role Competencies: Problem-solving - applying critical thought and insight to make sense of the issue and recommend a solution that shows excellent analytical and problem-solving skills. Relationship-building - building constructive working relationships (internal and external) by fostering a high level of acceptance, cooperation, and mutual respect. Independent Action - taking strong initiative, exercised with an ability to use responsible decision-making and work collaboratively across all functional areas of Summit. Calm under Pressure - Remaining calm in stressful situations and handling confrontational situations with diplomacy, sound judgement, and professionalism. Attention to Detail - Managing multiple projects simultaneously, while maintaining superior attention to detail.

**Work Schedule Information:** The schedule expectation will be a 40-hour work week including the weekend (i.e., 24 hours onsite during weekday + 16 hours virtual on **weekend)** **About Us:** Costa coffee is a brand within the Coca-Cola portfolio. Costa is a total coffee company, dedicated to providing high-quality coffee products to our customers and Consumers in the Away from Home channel. We pride ourselves on our exceptional customer service. **Job Summary:** We are seeking a dedicated and detail-oriented Customer Service Coordinator to join our team. The ideal candidate will be responsible for logging service calls, follow up with service providers on ETA's and return trips, support technicians with Costa specific software and telemetry questions, supports customers and technicians with payment system support and is managing the execution from Preventative Maintenance programs. This role requires excellent communication skills, strong organizational abilities, technical background in our equipment and a proactive approach to problem-solving. **Key Responsibilities:** + - **Customer Support and Issue Resolution: ** - Act as the primary point of contact for our clients who require assistance with coffee machine operations, troubleshooting, or other inquiries. - Promptly respond to support requests via phone and email, ensuring timely resolution of customer issues. - Escalate complex issues to the appropriate technical teams or vendor partners, while maintaining regular communication with clients. - Monitor downtime on equipment and perform proactive outbound call to operators + **Technical Troubleshooting:** - Provide step-by-step guidance to clients to troubleshoot technical issues with coffee machines, including power, calibration, cleaning cycles, and error codes. - Diagnose recurring problems and collaborate with the technical and engineering departments to propose long-term solutions. - Identify issues remotely and determine whether onsite servicing is necessary, coordinating with field technicians as required. - Provide technical support to service technicians, involve oversees tech support in challenging cases + **Subject Matter Expert for Back-end support: ** + Manage Grid 2.0 for correct machine set up and reporting + Support technicians in commissioning and equipment set up + Escalate issues to the international helpline for resolution + Manage payment portal and payment devices, support technicians and the Swipe team in device set up for customers + Support master data updates from our equipment fleet and customer base + **Service provider SLA: ** - Monitor open service calls and work with service providers and a fast resolution from open calls within SLA guidelines. - Report on SLA performance per customer or service provider on a monthly basis - Review parts usage and provide data for supply chain to minimize service interruptions in the field - Continuously review processes and adapt based on the growth of the company, Create service bulletins and support documents in the form of videos, checklists or virtual refresher classes. - Process and review warranty claims with OEM's - Create WO's for service providers - monitor and execute PM schedules with our service providers - Travel to service providers for meetings, business reviews and development meetings + ** Sales Support Functions: ** - Support trade shows, customer field trials and market visits if needed - Support customer roll outs in liaison with the sales team, marketing, supply chain and Coca-Cola resources, support if needed with market visits **Qualifications:** + High school diploma or equivalent; a degree in business, service, engineering, or a related field is preferred. + Proven experience in customer service, field service operations and technical support from technicians and our customers + Excellent communication and interpersonal skills. + Strong organizational and multitasking abilities. + Computer skills to work with specific Costa software + Proficiency in Microsoft Office Suite and salesforce applications + Ability to work independently and as part of a team. + Attention to detail and a proactive approach to problem-solving. + Periodic travel required, ~10-15% **Skills** Customer Service; Technical Support; Troubleshooting The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States. Pay Range:$85,000 - $100,900 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage:7.5 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

The Yard Milkshake Bar Atlanta is looking for energetic and friendly Team Members to join our newest location in Atlanta, GA! We are located at 341 Marietta St NW - right in the heart of downtown Atlanta. Our ideal candidate is a self-starter, hard-working, and reliable. As one of our founding Team Members you will: · Dip, Mix, and Decorate some of the most popular and Instagrammable milkshakes in the country · Gain valuable real-world business, specialty food service and customer service experience · Work closely with other Team Members to ensure customers have a fantastic, fun and tasty experience when they visit The Yard Milkshake Bar. · Receive competitive compensation The Yard Team Members are expected to: · Demonstrate passion for serving your community, a willingness to clean often and comprehensively, physical stamina (our lines are long sometimes), and the ability to work in a fast-paced and detail-oriented environment · Familiarize themselves with our ice cream flavors and our specialty shake and sundae combinations, and to be able to enthusiastically make suggestions to and answer questions from our customers · Be available to work weekends and late nights during the Summer season · Provide consistent, world-class service to every single customer · Be reliable, honest, on time, and ready to hustle for every shift Job Types: Part-time Experience: serving: 1 year (Preferred) customer service: 1 year (Preferred) server: 1 year (Preferred) restaurant: 1 year (Preferred) Additional Compensation: Tips Store Discounts Hours per week: Less than 10 10-19 20-29 Schedule: Monday to Friday Weekends REQUIRED Day shift Night shift Benefit Conditions: None Work Remotely: No We can't wait to meet you!

Lumina Agency Inc is a forward-thinking company committed to professionalism, organization, and exceptional client experience. We believe that a well-structured front office is essential to the success of any organization. Our team values clear communication, reliability, and a polished work environment where every individual contributes to a positive and productive workplace. Job Description We are seeking a Customer Acquisition Expert to join our Atlanta team. This role is ideal for a motivated professional who thrives in a results-oriented environment and enjoys building meaningful connections with potential customers. As a Customer Acquisition Expert, you will play a key role in expanding our client base by executing acquisition strategies, engaging new prospects, and supporting long-term growth initiatives. This position offers clear advancement opportunities and exposure to strategic business development practices. Key Responsibilities Execute customer acquisition strategies aligned with company growth objectives Identify and engage prospective customers through direct outreach and relationship-building efforts Maintain accurate records of interactions and progress within internal systems Collaborate with internal teams to refine messaging and improve acquisition performance Monitor results and contribute insights to optimize outreach and conversion processes Represent the company professionally in all customer-facing interactions Qualifications Strong communication and interpersonal skills Ability to work independently while contributing effectively to a team environment Results-driven mindset with attention to detail and organization Problem-solving abilities and adaptability in a fast-paced setting Professional demeanor and strong work ethic Willingness to learn and grow within a structured career path Additional Information Competitive salary ($52,000 - $56,000 annually) Clear growth and advancement opportunities Ongoing training and professional development Supportive and performance-driven work environment Stable full-time position with long-term career potential

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Atlanta, 635 Airport So. Pkwy, College Park Division: Air & Sea Job Posting Title: Customer Service Agent, Warehouse Time Type: Full Time Summary As a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing support related to warehouse operations. Your primary responsibility will be to serve as the main point of contact for customers, providing exceptional service and fostering positive relationships. Duties and Responsibilities * Respond promptly and professionally to customer inquiries via phone, email, or in-person visits. * Provide accurate information regarding order status, inventory availability, and shipping schedules. * Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner. * Collaborate with internal teams to address customer issues effectively. * Assist customers with placing orders, tracking shipments, and processing returns or exchanges. * Ensure orders are accurately entered into the system and fulfilled according to customer specifications. * Maintain accurate records of customer interactions, transactions, and inquiries. * Generate reports and summaries as needed to track customer service metrics and performance. * Identify root causes of customer issues and implement solutions to prevent recurrence. * Proactively address potential problems to ensure a seamless customer experience. * Develop a deep understanding of DSV's warehouse services, capabilities, and offerings. * Educate customers on product features, benefits, and value propositions. * Collaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests. * Communicate customer feedback and insights to relevant stakeholders for continuous improvement. * Strive to exceed customer expectations by delivering exceptional service and building strong relationships. * Solicit feedback from customers and implement enhancements to improve overall satisfaction. Educational background / Work experience * Some college coursework or a degree in business administration, logistics, or a related field is preferred. * 2-3 years of experience in customer service roles, preferably in the transportation, logistics, or warehousing industry. * Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous. Skills & Competencies * Strong interpersonal and communication skills, both verbal and written. * Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment. * Problem-solving and conflict resolution skills. * Attention to detail and accuracy in data entry and record-keeping. * Familiarity with Microsoft Office suite (Word, Excel, Outlook). Preferred Qualifications * Experience in warehouse or logistics operations. * Knowledge of transportation and supply chain management concepts. * Certification or training in customer service or related areas. Language skills * Fluent in English (oral and written) Computer Literacy * Proficient in using computer systems, including warehouse management systems (WMS) and customer relationship management (CRM) software. * Familiarity with Microsoft Office suite and other business software applications. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay is: $17.00 - $22.75 / Hourly. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! POSITION OVERVIEW With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community. This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin). URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. Essential Duties and Responsibilities AdTech team operational and client account support. Process and analyze usage reports from platform, agency and OEM contracts. Support the development of a reporting repository for Media Performance projects. Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels. Coordinate with internal teams to ensure services are activated and running smoothly. Act as main point of contact for questions or concerns from active clients and users. Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research. Coordinate with internal teams to ensure services are activated and running smoothly. Qualifications - Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required: Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations Data management skills (SQL or Access is nice to have) Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc. MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business Experience being a process creator/innovator Ability to ask relevant, thoughtful questions, take initiative, critical thinker Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices Presentation skills: Ability to conduct professional presentations with various levels of leadership Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed. Preferred: Campaign analytics background Account management background Digital automotive marketing experience Accounting, billing and reporting knowledge Automotive media, Insertion Order, product/service usage reporting EDUCATION and/or EXPERIENCE: Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis. Minimum of 3 years related work experience required Digital marketing/agency experience required WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.