Bilingual Customer Service Jobs in Barrington, IL

Customer Service Representative Responsible for maintaining sustainable customer relations and preparing all customer requests (i.e. solution selling, order entry, quotation, order status, sample requests, shipment tracking data, misc. requests, reporting and projects, daily internal and external follow-up on open items). This position will also share responsibility for managing customer projects and house accounts with the other members of the Sales Team. Primary Duties and Responsibilities Ability to develop and maintain relationships with assigned accounts which maintain customer satisfaction and goodwill toward SPG and its entire team members. Work directly with our sales staff on pricing, specifications, customer follow up and various other duties. Work closely with production, shipping and outside vendors on a daily basis to ensure the needs of our company and our customers are being fulfilled. Administer, support and complete all incoming requests from customers via phone, email, fax or mail. Process and acknowledge all orders received usually via phone, fax, EDI, e-mail or mail within a 24-hour period after receipt of the order. Advise customers and sales team members of order and new project status (on-time and late deliveries) and shipment tracking. Prepare quotations for new and existing products within 48 hours or less after receipt of an RFQ form. Ensure that all quotes and new orders reviewed more than 3 months prior are updated/re-quoted and approved prior to any new purchase order being entered into the system. Communicate significant problems concerning customer orders, quotes, projects or miscellaneous issues appropriately Follow all applicable ISO procedures. Cross train on all customers and markets. Completes other various duties as assigned or required by management. Job Qualifications Excellent communication skills via telephone, e-mail and written correspondence. Self-motivated, strong interpersonal and leadership skills. Ability to multi-task, manage time and prioritize tasks based on customer needs. Ability to maintain accuracy in a fast paced environment. Analytical aptitude; excellent problem solving skills. 3-5 years of customer service experience. (Manufacturing Experience Preferred) Computer literacy is a must (Microsoft Outlook, Excel, Word; Salesforce) Ability to work overtime on occasion, perhaps with short notice. College Degree Preferred

US-IL-Itasca Type: Full-Time # of Openings: 1 IL - Itasca Bruning Dr About the Role Responsible for covering both Inbound Customer Calls and National Dispatch Support. When handling inbound calls, responsible for ensuring that all servce calls are answered in a quick, timely manner, resolving the customer's request and providing a positive customer experience. When dispatching calls, responsible for monitoring the dispatch system to ensure the fastest response to a customer request, communicationg with field personnel to make certain the response time is met. Proactive communication with field and peers across multiple channels including email, chat, and phone is required. Must be able to multi-task, show initiative, and support team members. Your Impact - Answers a high volume of customer phone calls daily: Maintains minimum monthly average of calls per day in accordance with Department Goals. Completes incoming calls within average minimum published targets. Unavailable time not to exceed current published targets.- Ability to successfully handle more difficult call types associated with high value accounts: Demonstrates proficiency in handling calls associated with a National Accounts. Attains 98% accuracy by verification of all customer information consistent with Dispatch Standards. All Billable calls are entered in accordance with applicable procedures outlined in Dispatch Standards for business units. Verification and updates of customer email addresses are consistent with published targets. Procedures as outlined in Dispatch Standards are followed for Territory Unserviceable and Third Party Requests.- Administrative Duties are addressed in a timely manner: Time cards are completed accurately by due dates. Time off requests and forms are submitted in a timely manner as outlined by department rules. Reports to work on time daily. Performs Dispatcher duties as needed: - Provides customers updates on arrival times as needed. Monitors customer service requests and field dispatch statuses. Communicates with Service mgrs., technicians and customers. - Assists field managers with administrative functions. - Miscellaneous Emails - Triage, research, and forward emails, as needed.- Response Times - Monitor and follow up on response times for all branches.- Monitors all X branch boxes and scheduling them accordingly.- Monitors calls in jeopardy of missing SLA and reaching out to the on call manager.- Monitors tech's non- scheduled box a minimum of 2 times per shift. Watches for call types 1, 3 and X call types. Reviews and checks OFS notes to verify if immediate service is needed- Communicates with next shift on any open items.- Updates meters in accordance with current department policies.- Acts as backup for special projects from management/admin team.- Continuously monitors current Dispatch system to ensure every tech is assigned/dispatched to a call throughout the day. Seeks input from the manager as needed.- Reaches out proactively to technicians supporting after hours service to properly align resources to meet the customers SLA requirements. About You: The Skills & Expertise You Bring HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience. - Prior Dispatch or Call Taker Experience a Plus. - Strong PC Literacy and Data Entry Skills. - Ability to monitor and manage group E-Mail Boxes. - Strong non-technical customer support and communication skills. - Strong phone skills. Able to build customer rapport and minimize escalations. - Ability to fulfill customer expectations while monitoring operations and workflow in a timely manner. - Ability to Multi-Task in a Fast Paced Environment. - Demonstrates a willingness and is successful at working in a team environment. - Demonstrates a positive work attitude both internally and externally. - Responsible for covering the overnight shift, including weekend coverage. Company Overview About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020. Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at ************************************************************************** We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers. #CSA Posting Tags #LI-EF1 #PM20 PI85144e17713f-26***********5

Apply: Email your resume to ************** or call ************. Job Title: Member Care Coordinator Duration: 6 months (Contract to hire permanent) Location: Full-time remote, but training will be a few days onsite pay rate should align to conversion salary telephonic based role Pay Rate: $50K-$60K at the high end - Pay rate range 25.00 -30.00 on W2. BASIC FUNCTION: This position is responsible for conducting home health assessment, contacting identified members to inform and educate them on health care programs to address their personal health plan needs, engaging the member in discussion of adherence to personal health plans, responding to inquiries from members, and supporting the clinicians in the Medical Management department with their provider and member activities. ESSENTIAL FUNCTIONS: Responsible for home health assessments and system updates. Perform outreach and follow up attempts to members on their health care plan. Build relationships with members to encourage compliance with care plans and to alert the Case Manager quickly when issues arise. Inform and educate members on their program, may use supplied scripts. Complete records in system by performing data entry. Encourage member usage of our programs, including arranging appointments and additional member services (e.g., transportation). Generate appropriate correspondence and send to member manually, electronically, or telephonically. Conduct check-ins with members to review individual care plan goals. Maintain production requirements based on established department business needs. Provide support to the clinical team by performing the non-clinical functions (as identified by the business process) necessary to generate, manage, and close a case within the platform. Receive, analyze, conduct research and respond to telephone and/or written inquiries. Process information from member or provider to determine needs/wants and ensure customer questions have been addressed. Respond to customer or send to appropriate internal party. Notify help desk of system issues. Perform data entry function to update customer or provider information. Obtain required or missing information via correspondence or telephone. May serve as contact for the various groups regarding claims which involves conducting research, obtaining medical records/letters of medical necessity from TMG, reopen or initiate new cases as needed and refer case to clinicians. Support and maintain communications with various in-house areas regarding groups concerns, i.e.: Marketing, Provider Affairs, and SSD. Communicate and interact effectively and professionally with co-workers, management, customers, etc. Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies. Maintain complete confidentiality of company business Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested. JOB REQUIREMENTS: Bachelor of Social Work or Psychology OR LVN, LPN with 1 year experience in managed care systems OR RN OR 3 years care coordination for a state managed or waiver program OR 3 years managed care systems experience. Behavioral health experience in some capacity (acute inpatient or residential treatment settings preferred). Knowledge of medical terminology Experience coordinating member medical related needs, providing assistance to members, and analyzing member needs PC proficiency including Microsoft Office applications Customer service skills Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical issues Current state driver license, transportation, and applicable insurance Ability and willingness to travel

Waterway is now hiring Customer Service - Representatives at our Skokie location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear path to promotion, as well as perks and bonuses. Be part of a work culture that values you. The Customer Service - Representative offers and sells car wash services, memberships, and items in the store to meet customer needs and maximize satisfaction. Knowing our services and being able to make recommendations is a basic part of the job. The Customer Service - Associate will assist customers during their visit at the tunnel entrance/pay terminal, gas pumps, or in the store. Based on customer demand, the Customer Service Associate may rotate responsibilities, working inside or outside. If you are comfortable talking to customers, able to build relationships, and have a positive attitude - you would enjoy this job! Compensation: Average $19/hour (base hourly rate + sales bonus) Location: Waterway Carwash - Skokie location - 9208 Skokie Blvd. Skokie, IL 60077 Why Waterway? Perks and Discounts Flexible scheduling - Daytime, Evening, and Weekend shifts available. Tuition Assistance Program - up to $4,000 a year! Free Car Washes and Gas Discounts. Referral Bonus program. Recognized as a Top Workplace multiple years running. Advancement, Promotion, & Cross-Training Opportunities. Qualifications: Experience 6 months work experience in customer service, retail, or sales strongly preferred Additional Requirements Current and valid drivers' license; Professional demeanor, behavior, and appearance in accordance with company policy; Ability to perform all essential functions safely without endangering oneself or others; Ability to comply with local/State health code requirements for soda fountain and food service/sales; and Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable). Ability to complete all required trainings/certifications required to perform any of the required functions. Responsibilities: Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs. Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location. Car Washes - identify customer needs and present complimentary solutions. Clean Car Club memberships - identify customer wash frequency and needs, effectively present options and the benefits and value of membership. Additional purchase options - enthusiastically offer additional purchase options of retail merchandise or services in the convenience store. Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and, Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas. Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management. Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology. Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety. Other Functions Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers. Perform various transactional functions to meet customer demand and store staffing needs. Various other functions as identified and directed by management. Physical Requirements: Work Environment/Physical Demands Environmental - may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise. Physical - periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances. Vision and Hearing - Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment). Language - must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes. Cognitive - perform arithmetic calculations and operate data entry devices. Attendance - maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays. EEO Statement: If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (***********************). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.

Stevens Industries is looking for a customer-oriented service representative. A customer relations specialist, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. ESSENTIAL FUNCTIONS: Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers File customer concern report tickets File engineering concern report tickets Handle all customer returns and replacement units Be able to multi-function with ongoing emails and phone calls Attend open order meeting with the operations team Attend customer concern report meeting with the quality team Requirements Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of personalities Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree BENEFITS: Highly competitive salary and bonus structure On-Demand Pay - Access your earned pay prior to payday 100% Company-Paid Employee Health Insurance, Life Insurance, & Disability Insurance Competitive Paid Time Off Plan plus 9 Paid Holidays 200% Company 401(K) Match Annual Profit-Sharing Bonuses Company Stock Options Dental & Vision Insurance Health Savings Account with Company match On-site Childcare for Employees' Children and Grandchildren Educational Assistance Plan Additional Employee Perks such as fitness club reimbursement, retail discounts, company apparel, special employee events and meals, and more Recognized as one of the fastest growing furniture and cabinet manufacturers in the United States, Stevens Industries, Inc. is a world-class manufacturer of wood and laminated products. We're dedicated to innovation, technological advancement, and beauty in functionality. Founded in 1956 and 100% employee owned, we credit our achievements to a focused path and our talented, passionate employee owners. Stevens Industries, Inc. and Tot Mate Central is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

The Land Trust Company is part of the Fidelity National Financial (FNF) umbrella, a Fortune 500 company. For over 100 years the Land Trust company has been servicing the needs of consumers in Illinois to ensure real estate ownership benefits while minimizing risks. The Land Trust Company is introducing a new product to the Indiana, Illinois and Florida marketplaces that offer greater services to clients whose buying factors are online privacy and fraud protection. Role Description This is a full-time, on-site position for a Customer Service Specialist at The Land Trust Company, located in Chicago, IL. The Customer Service Specialist will be responsible for managing incoming calls and appointments with potential clients, guiding them through a scripted process, and collecting the necessary information to establish a new trust. The role offers the potential to advance into a Customer Service Manager position as the team expands, contingent upon the candidate demonstrating the qualifications and earning consideration for the managerial role. Qualifications Customer Support, Customer Service, and Customer Experience skills Phone Etiquette Proven track record of ensuring customer satisfaction Excellent communication and interpersonal skills Ability to multitask and prioritize in a fast-paced environment Experience in real estate or title insurance is a plus Minimum of high school diploma; additional certification in customer service is preferred Compensation The compensation range outlined below is flexible and will vary based on the candidate's skill set and qualifications. Highly qualified candidates may also be eligible for performance-based bonus compensation.

Customer service Representative Duration: 12 Months Contract Shift Label: 1st Shift 8:00 AM - 5:00 PM Monday, Tuesday, Wednesday, Thursday, Friday Shift Comments: During initial training phase employee will work 8:30am-5pm. After training employee full shift will be 9:30am-6pm. Overview Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience.

Delivering Passion with Every Shipment! Established in 2001, Apex Logistics International has become a top dependable solution for those seeking expertise in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries across six continents, 42 offices, 2,500+ dedicated employees, and consistent, dependable services, Apex continues to grow rapidly and deliver passion worldwide. In 2021, Apex joined the Kuehne+Nagel Group and together have become the Number 1 Global Air Freight Forwarder. To coordinate the transportation of international shipments and prepare international trade documentation for clients import shipments. Ensure compliance with US import requirements on behalf of client and Apex. Coordinate all activities necessary to transport international shipments with contracted cartage agents, airlines, and contracted Customs bonded facilities. Responsible for dispatching cartage agents, interfacing with US Customs and coordinate Customs entry clearance activities. BASIC DUTIES / RESPONSIBILITIES Prepare international trade documents; e.g. Air waybills, Ocean/Truck Bills of Lading, Commercial Invoices, Certificates of Origin, In-Bond Documents, Customs Entry documents, Delivery Orders for company shipments. Dispatch & coordinate cartage agents in various US locations for pick-up of clients' e Commerce import shipments at arriving airlines. Dispatch & coordinate cartage agents in various US locations for post Customs clearance delivery of clients' e Commerce shipments. Ensure compliance with US import requirements for efficient movement of clients' eCommerce products. Perform proactive measures to ensure logistics and regulatory requirements are met in advance of importing eCommerce products Coordinate all activities necessary to transport clients' import shipments with contracted cartage agents, airlines and company bonded facilities. Performs daily follow up of clients' import shipments to ensure Customs clearance is obtained for U.S. import shipments, Coordinates with foreign clients', airlines, US Customs, gateway clearance points, clients' customer service, the consignee and external vendor agents, concerning shipments that are either held or delayed. Provides proactive notification of shipment status to clients' customer service. Resolve all issues on service inquiries related to the clients' import shipments. Maintains up to date specific knowledge of U.S. Import requirements (Customs & Border Protection, FDA, etc.), specific transportation industry knowledge and general knowledge of other federal regulatory agencies. Payment of duties and fees on behalf of our clients Process §321 import consolidations Prepare all necessary documents for data entry submission to US Customs Verify eligibility for trade programs including NAFTA, CAFTA-DR, GSP, CBI, Chapter 98, etc. Ensure that all entries are filed on time and freight delivered in a timely manner in accordance with our company and customer expectations Monitor Liquidation Notices Follow up on customs clearance, other government agency and resolving related issues. Communication with inter office staff and customers. Customs entry auditing. Prepare ACE and ITRAC reports. Develop business relationships with US Customs & clients. Stay abreast of all import laws and regulation changes to ensure compliance. Provides HTS classification for import shipments and any other government agency requirements Functions as the liaison and coordinates all shipping activities with eCommerce clients. Assists the client in logistic planning and coordinates the movement of large and/or complex shipments. Creates and provides reports of shipping activity and client billing. Maintains and ensures regulatory integrity of import records for seven years. Assist company to implement compliance processes for the purpose of adhering to corporate polices and relevant regulations, including but not limited to the US Customs Regulations. Audit import entries, including verification of classification, valuation, country of origin, commercial invoice requirements, Incoterms, documentation, and other government agency requirements. Coordinate responses to Customs inquires and other Customs correspondence including CF28, CF29, CF19, CF4647, voluntary tenders, Protests and Post Entry Adjustments. Maintain client and import shipment files ensuring hard copy and electronic copies maintained. Other duties as requested. JOB REQUIREMENTS Two years college / equivalent. One (1) to Two (2) years Customs Brokerage experience, Or, two (2) to three (3) years administrative experience in US import and international shipping/documentation requirements. Broad general knowledge of Federal regulations regarding Import requirements. Must be able to type minimum of 35 WPM. Knowledge of Customs entry and international transportation of goods preferred. Ability to multi-task, customer service skills, attention to detail, time management, effective analytical, human relations, professional written and oral communications skills and attendance punctuality required. Experience with MS Office Suite (Word, PowerPoint, Excel & Outlook) required.

The role of CRM Systems Specialist with our client is a dynamic role that manages and maintains the firm's CRM operating system as well as provide operational support to the firm's financial advisors and clients. CRM Duties and Responsibilities: General system/program management. Optimize utilization of the CRM. Develop and modify CRM best practices and workflows as needed. Automate business development workflows. Create custom reports for executive or administrative needs. Manage CRM integrations to 3rd party platforms. Operational Duties and Responsibilities: Prepare and complete account opening paperwork. Link and maintain client accounts in the firm's systems. Perform regular account maintenance (e.g., Name/address changes, beneficiary information, reporting statements, trustee, etc.). Assist clients with transaction requests (move money, deposit checks, and complete wire requests). Work with custodians to ensure successful receipt of ACAT and Non-ACAT transfers. Open and service pledged accounts. Communicate with clients, custodians, and other vendors. CRM-Specific Skills: Ability to learn software and databases (Tamarac CRM). Advanced knowledge in building various queries. Able to manage mass upload/download capabilities across various client segments. Ability to create custom fields & dashboards. Ability to manage CRM integrations to outside platforms. Working knowledge of CRM business development workflows. Working knowledge of CRM marketing lists/campaigns. Working knowledge of family units within CRM. Other Skills: Highly proficient in Excel, and other Microsoft Suite applications. Strong problem solving and decision-making ability. Ability to manage multiple tasks and priorities simultaneously. Excellent communication skills, both written and oral. Strong interpersonal and relationship-building skills. Highly organized with strong attention to detail. Ability to collaborate with a team and work independently.

Are you ready to join a fast-paced and high-growth company where your customer service skills will truly shine? We are looking for a dynamic Customer Service Representative (CSR) to be the cornerstone of our customer interactions. In this role, you will be essential in delivering top-notch service that makes a lasting impression on our customers. Your responsibilities will include handling phone calls, addressing inquiries, processing orders, and resolving issues, all while working closely with our Shipping Department and supporting our inside & outside sales representatives. Key Responsibilities: Process Orders Efficiently: Manage quotations, sales orders, and purchase orders with precision. Ensure all details, including ship dates, instructions, information and pricing, are accurately confirmed. Customer Interaction: Serve as the primary contact for customer inquiries and complaints. Address issues with professionalism and resolve problems effectively, ensuring a positive customer experience. Order Management: Handle inbound calls and emails promptly. Provide detailed product and service information, process orders, returns, and exchanges accurately. Collaboration: Work closely with various internal departments to ensure seamless shipment of orders and overall customer satisfaction. Record Keeping: Maintain accurate customer records and communication logs in our ERP system to ensure consistent and high-quality service. What We Need From You: Experience: At least 2 years in a customer service role within a fast-paced and dynamic organization. Skills: Exceptional communication skills, both verbal and written. Proficiency in Microsoft Office Suite. Attributes: A positive "can-do" attitude, strong multitasking abilities, excellent time management, and meticulous attention to detail. Mindset: Critical thinking and problem-solving abilities, with a focus on meeting and exceeding customer needs. Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* We look forward to working with you. Beacon Hill. Employing the Future (TM)

Fiducient Advisors provides tailored and personalized investment consulting services to clients such as retirement plan sponsors, endowments and foundations, private clients, and financial institutions. We operate with over 200 professionals nationwide, supporting our distinct purpose of helping clients prosper. The Client Service Associate role is a valuable part of the overall level of service and communication provided to clients, Consultants, custodian firms and money managers, working on the clients' behalf to help them achieve their investment goals, no matter how big or small. The position assumes responsibility for supporting the firm's Institutional Investment Consultants in the areas of account administration, client servicing, trading and consulting projects. Responsibilities: Act as a liaison between custodians and clients by maintaining client records and authorized signers, managing recurring distributions, opening accounts, preparing Standing Letters of Authorization, etc. Assist clients or Consultants with processing and facilitating money movements, including wires, electronic funds transfers, journals, DTC (Depository Transfer Check) of securities, ACAT (Automated Customer Account Transfer) and non-ACAT transfers in a timely manner while abiding by the Company's Compliance policies Draft investment trade paperwork on behalf of clients as it relates to Mutual Funds, Alternative Assets, Separately Managed Accounts, etc. in accordance with the Company's Compliance policies Support clients in completing paperwork for Hedge Fund and Private Equity subscription agreements in accordance with the Company's Compliance policies Uphold superior client service standards by providing timely follow-up, proactive communication and by being a knowledgeable resource for clients and colleagues Conducting outreach to build and maintain strong relationships with our client-base and identify firm services and solutions, such as digital, online access and cash management offerings, that support our clients' needs Sustain effective communication with firm colleagues from other departments by maintaining and updating client records and activities in the CRM, shared folders and process workflows Collaborate with peers on accomplishing operational and administrative duties; running reports, responding to general client requests, etc. Support Institutional Consultants with daily business practices including portfolio administration, client audit requests, telephone coverage, coordination of client meetings and special projects Required Education, Professional & Technical Experience Bachelor's Degree or relevant work experience 1-3 Years in Investment Consulting or Financial Industry Experience Proficiency in Microsoft Suite Broad investment knowledge including experience with mutual funds, investment managers, 401(k) and/or Defined Benefit Plan administrative procedures preferred Basic understanding of cash flow objectives Previous CRM, Advent Axys, Adobe and custodial portal experience is a plus Essential Traits Thoughtful ability to establish rapport and build relationships. Exceptional communication in a public setting with notable writing and presentation skills. Adaptability when priorities shift and able to work independently. Sound judgment and problem-solving skills. Innovative, curious, and enthusiastic. Detail-oriented with a high level of accuracy and organization. Ability to cultivate and develop inclusive and equitable working relationships to support a sense of belonging. Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism. Work Environment & Travel Requirements This role may travel up to 5% of the time for training and or business/events. This role offers a hybrid work model with three days in one of our professional office environments and two days remotely. Physical Job Expectations The physical job expectations described here are representative of those that must be met by an associate to successfully perform the essential functions of this job: Must be able to remain in a stationary position for up to 8 hours. Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information. The person in this position may at times need to move throughout the building to access different areas. Ability to move equipment weighing up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform their primary responsibilities. What We Offer (Summary Highlights) A workplace that welcomes authenticity and practices acceptance for what makes each of us different. We are committed to educating our team, growing as a firm, and taking intentional actions related to diversity, equity, belonging and inclusion. We strive to be active participants of change in and outside our industry. Paid Time Off Generous PTO with optional rollover Personal/Sick Time 10 Holidays with additional half days off for specific holidays throughout the year Summer Perks Bereavement Time -inclusive time off for a loved one, unborn child, or pet. Employer Paid Parental, Personal and Family leaves. Professional Development Day for eligible exams Work Life Convenience Benefits Exclusive Wellness Benefit Programs from VirginPulse, Care.com, Torchlight, Real Appeal, Peloton and more KindBody - Family & Fertility Assistance Wellness Reimbursement Program Professional Development Designation reimbursement Employee Referral Program Employee Resource Groups, Mentorship Program & New Hire Cohort 401K Plan with company match Cell Phone Reimbursement Program Fiducient Advisors is a CFA Institute DEI Signatory. As a signatory, we commit to six Code Principals that seek to drive DEI progress in a meaningful way that can be measured. The six principles focus on pipeline, talent acquisition, promotion and retention, leadership, influence, and measurement. Fiducient Advisors is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state, or local law. The company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It is expected that all employees are aware of this policy and that they create an environment that is sensitive and respectful to all individuals. We are committed to upholding a workplace that welcomes authenticity and practices acceptance for what makes each of us different. We are committed to educating our team, growing as a firm, and taking intentional actions related to diversity, equity, equality, belonging and inclusion. We strive to be active participants of change in and outside our industry.

LaSalle Network has partnered with a well-known company in the Deerfield area. They are seeking a professional and friendly Customer Service Representative to join their team. As the first point of contact for visitors and callers, this team member, plays a crucial role in creating a positive and welcoming impression for the company. This opportunity is 100% onsite in Lincolnshire, IL. Customer Service Representative Responsibilities: Research and/or tracking of an order Contacting vendors for pricing, order status and tracking Expediting a pick on an order or any other distribution request Estimated delivery dates or lead times on products Updates and status of repair orders Building solid relationships with other internal departments and vendors Evaluation of current processes for improvement and work on recommendations with management Working as a team to manage daily workflow Handling escalated customer issues when necessary Answering emails and incoming calls from internal customers as needed Customer Service Representative Requirements: High School Diploma or equivalent 2+ years of Customer Service Experience Proficient in Microsoft Office applications Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders Excellent organizational and creative problem-solving skills Excellent typing and data entry skills Demonstrated resourcefulness with critical attention to detail History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines Demonstrated ability to quickly learn new systems and processes and put them into practical use If you feel that you meet the qualifications and requirements for the Customer Service Representative position, please apply today! Thank you, Emily Schacht Team Lead LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: ******************************************************************************************************** LNVPJK

Cook's Direct, Inc., located in Woodridge, Illinois, is a distributor and the reselling leader of commercial kitchen supplies and equipment for large volume foodservice operations. Our employees strive to provide the best products and most knowledgeable response to our customers. This is a hybrid position - 2 days at home and 3 days in the office. We are seeking a Customer Service Representative who is a detail-oriented, energetic individual. You will be working directly with our customers and our sales team. You will be responsible for answering customer calls and emails, placing orders, following up on orders, providing customers with quotes, order information and interacting with the sales team. Responsibilities Handle inbound and outbound customer interactions promptly and professionally. Resolve customer inquiries, complaints, and issues efficiently and accurately. Completing quotes for the sales team. Document customer interactions and transactions in MS Business Central. Escalate complex or unresolved issues to appropriate departments or supervisors. Follow up with customers to ensure their issues are resolved and their satisfaction is met. Meet or exceed individual and team performance targets and KPIs. Collaborate with team members to improve customer experience and service delivery. Skills/Requirements Proven experience in a customer service role Previous experience with order entry and handling product returns Strong organizational and multitasking abilities Self-motivated and extremely detail oriented Excellent problem-solving skills Empathy and patience in dealing with customer inquiries Basic math skills for handling transactions and billing inquiries Strong verbal and written communication skills Proficiency in Microsoft Office Suite and CRM software High School diploma or equivalent BENEFITS Cook's Direct offers competitive salaries Health, Dental and Vision benefits package 401(k) Bonus program Cook's Direct Inc. provides a competitive compensation package, a great working environment, work from home option on Monday and Friday and a full line of competitive benefits including medical, dental, life, AD&D, LTD, 401(k), and vacation time. If you are interested, so are we. Please apply! Cooks Direct is committed to creating a diverse environment and is proud to provide equal employment opportunities in all employment practices. We will honor your experiences, perspectives, and unique identity. Powered by JazzHR PIaae31b26b33e-26***********1

Gage Diamonds, located in Chicago's River North neighborhood, is a premier retailer of engagement rings, wedding bands, fine jewelry, and designer watches. They are committed to revolutionizing the bridal and fine jewelry shopping experience by offering transparent financing options and a diverse range of products, including natural diamonds, lab-grown diamonds, and moissanites. Gage Diamonds advocates for inclusivity and transparency in an industry historically shrouded in secrecy. Role Description This is a full-time on-site role for a Customer Service Specialist at Gage Diamonds in Chicago, IL. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience on a daily basis. Qualifications Customer Support, Customer Service, and Customer Experience skills Strong phone etiquette Experience in ensuring customer satisfaction Ability to handle various customer inquiries and issues effectively Excellent interpersonal and communication skills Attention to detail and problem-solving skills Prior experience in the jewelry or retail industry is a plus High school diploma or equivalent required

Who we are: Welcome to BookedBy, an industry-leading business management solution and scheduling software for salons, spas, and barbershops everywhere. BookedBy - with headquarters in Austin, TX - features more than 100 employees across three continents and powers thousands of locations worldwide with top brands such as Sport Clips Haircuts, Diesel Barbershop, Perfect Look, Sharkey's Cuts for Kids, Hairzoo, and more. Founded in 2011, BookedBy's scheduling platform has more than 60 million bookings annually and enters an exciting growth phase into other service-based businesses. Job Description: BookedBy is looking for a Customer Service Representative, that is fluent in Spanish and English, to help prospective and existing customers effectively see the value and utilize the BookedBy software. This role will be focused on driving customer satisfaction, retention, and success through excellent service and strategic support. Building strong relationships and fostering long-terms customer loyalty is at the center of this role. The Customer Success Representative will act as a liaison between the customer and the company, ensuring that the product meets the customer's needs, addressing any issues, and providing timely solutions. Key Responsibilities: Provide on-going onboarding, training, coaching, and day to day support of BookedBy solution. Advocate for customers by capturing feature requests and feedback. Proactively contact customers post-implementation. Building and maintaining strong customer relationships. Identifying upselling and cross-selling opportunities. Analytical mindset, comfortable working with sales data and leveraging insights to drive sales performance improvements. Work closely with training and marketing to support the development of bilingual resources and materials for use in the sales process and for partners. Ability to communicate customer feedback and questions effectively to the product team. You will work closely with our partners and internal teams to streamline processes, provide bilingual support, and contribute to the overall success of our partnerships and customer satisfaction. Qualifications: Fluent in English and Spanish (both written and verbal) is required. 3+ year of experience working in a customer facing role. Exceptional communication and presentation skills, with the ability to influence potential lead opportunities. Excellent organizational skills, with the ability to prioritize and manage multiple tasks and projects simultaneously. Bonus points for: Salon/Beauty industry experience. Retail experience. Experience with virtual training platforms. Software experience- Point of Sale knowledge. Familiarity with Salesforce. What we offer: We offer roles in an energetic, dynamic, and global environment with great opportunities to grow and take on new challenges. Our growth is continuous - which gives endless potential to evolve with the company. Medical Insurance Paid Time Off Flex Work Schedule: In-person Monday-Thursday, Flex days Friday

Complaints Representative 12-month contract Shift - Mon-Fri 9:30 am - 6:00 pm Responsibilities Provides customer services relating to sales, sales promotions, installations, and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws. Develop organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. Qualifications At least 1 - 3 years of customer service work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work SAP experience preferred

Our Client Advisory Associates are interested in immersing themselves in the areas of advanced data analytics and modeling, with an eye towards solving client problems. A successful Client Advisory Associate will possess Requirements A deep desire to serve clients by helping them interpret the outcomes of advanced analytics Ensure the security, confidentiality, and integrity of client information for yourself and team A genuine interest in using our proprietary analytical and visualization tools (Pareto IntelligenceTM) to solve client problems. While needing to be adept at technology use, they need not hold a technology specific degree nor desire to become a computer programmer A need to innovate and translate client ideas and feedback into enhancements to our suite of tools Requirements Education - A bachelor's degree in data Analytics, Economics, Management Information Systems, Finance, Accounting, or other related degrees 5 to 7 years of combined Consulting and Data Analytics experience Complex Problem Solving - Ability to identify and solve problems by reviewing related information, evaluating options and implementing solutions Critical Thinking - Ability to use logic and reason to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Deductive Reasoning - Ability to apply general rules to specific problems to produce answers that make sense Inductive Reasoning - Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated information or events) Quantitative and Analytical Skills - Ability to apply quantitative and statistical analysis techniques to unstructured problems Strong Communication Skills - Ability to clearly and concisely communicate information and ideas orally and in writing Quality Assurance - Ability to perform systematic self-review to ensure work product is accurate and satisfies its intended purpose Environment - Ability to thrive in an entrepreneurial environment, where continuous learning and new challenges go hand in hand Convey Health Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage individuals from all backgrounds to apply.

Are you experienced in stellar customer service and have exposure to the automotive industry? Our company provides payment plans for customers purchasing vehicle service contracts from car dealers across the U.S. and Canada. We are looking for someone who will go above and beyond to delight our customers and dealers by empathizing with their unique situations and communicating clearly, both verbally and in writing. This person will effectively and calmly diffuse difficult situations, consistently demonstrate attention to detail, and strive to improve our internal processes. Fluency in Spanish and/or French is required. This is an in-office role, Monday through Friday. If you're ready to contribute to a dedicated team and enhance customer experiences, we'd love to hear from you! RESPONSIBILITIES: Handle customer calls regarding general inquiries, invoices, payments, and other questions. Use the company's web system to identify, research, and resolve customer issues. Promptly process new business and manage one or more administrator accounts. Collaborate with the team to meet mid-month and end-of-month deadlines. Establish and maintain strong relationships with administrators and dealers through effective communication. QUALIFICATIONS: Customer service experience and good communication skills. Fluency in speaking and writing Spanish OR French Exposure or experience working in the automotive industry Polished, professional, and motivated Great organization and written/verbal communication abilities to solve inter-departmental problems. Patient and self-motivated, can work and explain financial information to customers COMPENSATION: Up to $45,000 depending on experience.

When you join RB Global you will be part of a diverse, global team that is focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision. The People Services Specialist is accountable for delivery of intake/escalated tier HR guidance and solutions to People Leaders and Employees across North America. Incumbent will partner and collaborate closely with all People Team Centers of Excellence for matters requiring COE expertise. The role requires both tactical and excellent execution in a dynamic and demanding environment, that ensures a “one team all in” continuity. The focus is on delivering People services ensuring a strong commitment to internal customer service, quality, and ongoing process improvement. Responsibilities Triage incoming People Service Center tickets and emails; research and resolve requests that come into the Center in a timely and efficient manner. Deliver day to day hands on works for wide range of People Team spectrum including onboarding, HR policy, immigration, HR systems questions and cyclical People initiatives/ programs. Work as a foundational subject matter expert in all areas of HR and other functions supported by shared services (i.e. payroll, equity, benefits, etc.) Responsible for maintaining the data accuracy/integrity of various people systems and tools. Ensures that HR processes, policies and tools are applied consistently to contribute to business goals. Analyze requests and escalate issues to various People Team workgroups when service center unable to resolve and serve as liaison with People Team COE to ensure case resolution. Other duties and special projects as assigned Qualifications Bachelor's degree or combination of education and equivalent work experience required 2 years of active HR experience required