Customer Support Representative
Bilingual customer service job in Baton Rouge, LA
Benefits: * Competitive salary * Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision insurance Benefits/Perks * Medical insurance * Dental insurance * Vision insurance * Vacation, paid time off * Company-paid training
* Employee discounts for Culligan in-home products
* Eligibility for annual recognition and training meetings/events
Job Summary
Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.
Responsibilities
* Extensive problem-solving, order processing, and helping to manage customer accounts
* Provide proactive sales support by developing close relationships with customers
* Schedule service and delivery orders
* Coordinate schedules with the service/operations team
* Contact customers for purposes of scheduling additional services or offering maintenance plans
* Refer unresolved customer grievances to designated departments for further investigation
Qualifications
* High school diploma or GED
* College degree
* Minimum of two years of customer service experience required
* Strong time management and project management skills
* Proficient in Microsoft Office (word, excel, outlook)
* Excellent communication skills, both written and verbal
About Culligan
As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
Compensation: $15.00 - $20.00 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
CSA
Bilingual customer service job in Addis, LA
Perform tasks involving physical labor at project sites. Under direct supervision of Site Manager, performs support to field efforts on general construction labor and maintenance tasks. RESPONSIBILITIES - Clean and prepare project sites to eliminate possible hazards.
- Operate small hand and power tools, decontamination of equipment.
- May be asked to operate on road and off road haul and water trucks.
- Handling of hazardous and non hazardous materials.
- Firewatch
Customer Service Product Specialist
Bilingual customer service job in Baton Rouge, LA
Customer Care Specialist (In Our Service Department)
This position involves providing outstanding customer service by answering phone calls in the service department, returning customer calls, and providing updates to customers with vehicles in service. Communication with Customers, Service Writers, and Managers to ensure customers are informed.
Responsibilities:
Answer incoming phone calls in the service department
Return customer calls promptly
Provide updates to customers with vehicles in service
Communicate effectively with service writers, customers, and managers to keep customers informed
Requirements:
Excellent communication skills
Ability to multitask
Strong attention to detail
Previous customer service experience is a plus
Benefits:
Competitive compensation
Opportunity for growth
Health insurance
401k plan
About the Company: Gerry Lane Buick is located in Baton Rouge, LA and is committed to providing excellent customer service and quality vehicles to our customers. Join our team and be a part of our success!
At Gerry Lane Enterprises, we strive to make every customer a customer for life. Our Louisiana dealerships have been proudly serving the Baton Rouge areas for many years. Our promise is to keep delivering the same top-notch service and value that our community has come to expect from all of our dealerships through the years.
Are you looking for a job that combines competitive pay with good culture? Have you been considering the automotive industry but don't know how to break in? Are you passionate about delivering a unique customer experience that creates a memorable and outstanding impression? If you answered yes to any of these questions, we want to talk to you.
NO EXPERIENCE REQUIRED - ON-THE-JOB PAID TRAINING WILL BE PROVIDED. Join our service team today!
What We Offer:
Competitive Compensation
Flexible Schedules
401K With Company Match
Vision / Dental / Health Insurance
Paid Training
Great Culture
Promote From Within!
Responsibilities
Build relationships & create customers for life. Assist them in staying updated when their vehicle is in our service department for repairs.
Know the in's & the out's of service offerings
Direct report to the Service Manager regarding status of customer vehicle.
Bring your ‘A game' & positive attitude with you every day
7:00 Am to 4:00 PM Monday through Friday
Qualifications
Be ready to hit the ground running
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Willing to submit to a pre-employment background check & drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyConsultant - Customer Training - Wavemark
Bilingual customer service job in Baton Rouge, LA
As a digitally automated clinical supply chain solution, Cardinal Health WaveMark Solutions leverages predictive modeling and automated inventory management - coupled with expert support services - to empower health systems' clinical and supply chain teams to optimize clinical workflows and improve efficiency. With WaveMark offerings in operating rooms, procedural labs, clinical labs and nursing units, hospitals gain enterprise visibility of their supply chain to support product availability, optimize clinical workflows, improve financial performance, and enhance patient safety. Using barcode and RFID technology, WaveMark links product usage to the patient record at the Moment Of Care (MOC), providing both inventory documentation and real-time product level insights to help protect patients from recalled or expired products.
**Job Summary:**
This individual is responsible for leading strategic training initiatives within hospital systems for WaveMark. This role involves partnering with hospital leadership to develop and execute enterprise-wide training strategies, delivering both onsite and virtual training sessions, and ensuring a seamless transition to customer success teams. The ideal candidate will have a strong background in healthcare training, strategic planning, and adult learning methodologies.
**Responsibilities:**
+ Facilitate strategy sessions with hospital leadership to assess training needs and align with organizational goals.
+ Develop and present comprehensive enterprise strategic training plans tailored to each healthcare organization.
+ Provide expert guidance on training best practices, change management, and implementation strategies.
+ Deliver Train-the-Trainer (TTT) programs onsite, equipping internal trainers with tools and techniques to deliver effective training.
+ Conduct and manage virtual training program and sessions using application platforms (e.g., Zoom, MS Teams).
+ Ensure training content meets the specific needs and supports the solution workflows within the hospital.
+ Oversee the training process from initial planning through department-level kickoff.
+ Ensure smooth handoff to Customer Success teams with clear documentation and transition plans.
+ Monitor training effectiveness and provide post-professional training services as needed.
+ Travel to customer sites (hospitals and healthcare systems).
**Qualifications:**
+ Bachelor's degree in related field, or equivalent work experience preferred. Related degrees could be in Education, Healthcare Administration, Organizational Development.
+ Certification in training or instructional design (e.g., CPTD, ATD, Kirkpatrick) preferred.
+ 5+ years of experience in training, consulting, change management, organizational transformation or organizational development within healthcare preferred.
+ Experience with EHR systems (e.g., Epic, Cerner) or healthcare IT solutions preferred.
+ Strong understanding of adult learning principles and instructional design.
+ Proficiency in virtual training tools and Learning Management Systems (LMS).
+ Excellent facilitation, presentation, and communication skills.
+ Ability to manage multiple projects and stakeholders simultaneously.
+ Familiarity with healthcare operations, compliance, and clinical workflows.
+ Strategic thinker with a consultative approach.
+ Strong interpersonal and relationship-building skills.
+ Adaptable, proactive, and solution-oriented.
+ Comfortable working in fast-paced, dynamic environments.
+ Ability to travel 75% to customer sites (hospitals and healthcare systems)
+ Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.
**Anticipated salary range:** $67,500 - $105,930
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 11/17/25 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Call Center Representative/Appointment Confirmer
Bilingual customer service job in Baton Rouge, LA
Job DescriptionCall Center Representative/Appointment Confirmer $14-21 per hr! We are a multi million dollar Home Improvement Company looking for the Best of the Best to work our warm customer base. We are looking for money motivated career minded people to set free no obligation estimates for our sales staff. We also do events that generate a ton of follow up warm calling material. We spend 10's of thousands of dollars on internet inquiries that need to be followed up with no selling or cold calling... just appointment setting. If you are a phone pro, we want to talk to you! Many of our employees have been with us for years. If you have appointment setting experience or done phone work for collections, timeshares, Home Improvement or you're just awesome on the phone… Call us!
$14-$21
Incentives & Bonuses
Full/Part Time
Inbound & Outbound
No selling
Warm calling
AM/PM
Room for advancement
Apply now to join our growing team!
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Community Engagement Specialist
Bilingual customer service job in Baton Rouge, LA
At Wider Circle, we connect neighbors for better health. Wider Circle's groundbreaking Connect For Life(R) program brings communities and healthcare together in-person and on-line for health, wellness, and social activities that improve mental and physical health. We create webs of community circles by employing local and culturally competent engagement specialists whose hands-on approach is informed by a sophisticated analytics platform. We are on a mission to make the world a better place for older adults and disadvantaged communities.
Job Overview:
Wider Circle is seeking a passionate and dedicated Member Engagement Lead to play a vital role in our groundbreaking program, which connects neighbors for better health outcomes. The successful candidate will radiate confidence and empathy, establish trust with our members, and skillfully switch between one-on-one and group interactions. They will tirelessly utilize any means necessary to connect and engage with members, including in-person/virtual group events, home visits, and telephone outreach. As a Member Engagement Lead, they will be seen as a mentor to others in the organization, supporting and leading peer groups as needed. Join us in our battle against healthcare inequity.
Responsibilities
Build relationships with individuals and communities to promote health and wellness.
Conduct community-based outreach and education on healthcare services, disease prevention, and healthy lifestyles.
Advocate for member and community needs within healthcare systems and social services.
Establish partnerships with community-based organizations to broaden the range of support services available to our members.
Provide culturally appropriate health education on topics such as nutrition, chronic disease management, mental health, and preventative care.
Support individuals in understanding and navigating the healthcare system.
Organize workshops and informational sessions on healthcare topics.
Assist individuals in accessing medical care, insurance programs, and social services.
Help members close care gaps by scheduling appointments and reminders, assisting with paperwork, and understanding their treatment plans.
Identify barriers to healthcare (SDoH) and provide resources.
Connect individuals with social services, such as housing, food assistance, and employment support.
Document interactions in Wider Circle's digital systems in a timely manner.
Support Area Manager by assisting Specialists in their role, which can include training, shadowing or providing support to associates in need of assistance.
Ability to support membership and meet required standards with little supervision.
As needed, conduct in-home visits to meet with members that you are unable to reach to review their needs and discuss their access to care and/or close care gaps.
Physical Demands
Safely and consistently drive to public places up to 30 miles away from your home.
Frequently carry up to 30 pounds of supplies.
Comfortably stand and speak publicly, projecting your voice in indoor and outdoor spaces.
Sit, stand, and walk routinely during events to interact effectively with members.
Ability to sit for extended periods while conducting member outreach by phone.
See and hear well enough to interact with members in-person or by phone and respond to member questions.
Use a computer to view, enter, and update information in different systems.
Effectively communicate with members in-person or virtually.
Requirements
A strong passion for helping and serving others.
Outgoing personality and unwavering, positive attitude, with the ability to engage with others in-person and via phone or video conferencing.
A genuine interest in working with Medicare/DSNP/Medicaid populations and a commitment to building strong, supportive relationships.
Strong verbal and written communication skills to effectively engage with diverse community members.
Proactive approach to outreach, with the ability to take lead on community engagement initiatives.
Adaptability to a dynamic work environment and a willingness to learn and grow in the role.
You have experience working in a remote environment and excel at working autonomously.
You have flexible availability (outside of business hours) and reliable transportation when necessary.
3-5 years relevant experience.
Preferred Requirements
Associate or Bachelor Degree
3+ years of relevant community outreach, facilitation, or volunteer experience.
Healthcare experience.
Care Management experience.
Experience leading and supporting peers as needed.
Benefits
Compensation
As a venture-backed company, Wider Circle offers competitive compensation including:
Performance-based incentive bonuses
Opportunity to grow with the company
Comprehensive health coverage including medical, dental, and vision
401(k) Plan
Paid Time Off
Employee Assistance Program
Health Care FSA
Dependent Care FSA
Health Savings Account
Voluntary Disability Benefits
Basic Life and AD&D Insurance
Adoption Assistance Program
Training and Development
Starting salary: $18.25-$19.25
And most importantly, an opportunity to LOVE, LEARN, and GROW with us!
Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.
Auto-ApplyCall Center Representative - Baton Rouge, LA
Bilingual customer service job in Baton Rouge, LA
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center Representative - Baton Rouge, LA at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.
Your role in our mission
This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes.
* Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
* Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
* Adhere to the client's SLAs and consistently meet production targets
* Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
* Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
What we're looking for
* 2 or more years of customer service experience in any industry
* Knowledge of basic help desk software, computer software and Microsoft Office applications
* Strong problem-solving skills to bring inquiries to effective resolution
* Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
* Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
What you should expect in this role
* This position is based in Baton Rouge, LA.
* Participation in the Harver Assessment is required as part of the interview process.
* Video cameras must be on during interviews and initial orientation week.
* Employee Benefits & Perks:
* Health benefits (medical, dental, and vision) begin on Day 1 of employment.
* 401(k) with company match and additional benefits become available within the first few months.
* Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
* Career growth and advancement opportunities are encouraged and supported.
* A company-provided computer is supplied for work use.
#LI-ONSITE #LI-PP1
The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Licensed Insurance Customer Service - P&C license required
Bilingual customer service job in Baton Rouge, LA
Job Description
State Farm Agency, located in Baton Rouge, LA is currently looking for a talented, caring, professional to join our team as a Licensed Insurance Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.
Please read the requirements below before applying as only candidate that meet the following criteria will be considered:
1. Must have an active Property and Casualty Insurance license and/or Life and Health Insurance license.
2. Must have some insurance agency experience.
2. Must have the ability to commute to our Baton Rouge, LA office location, this is an in-office position.
If you must the above criteria and have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.
Responsibilities include but not limited to:
Answer phones and greet clients
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
As an Agent Team Member, you will receive...
Salary plus Bonus
Paid Holidays
Paid Time Off
Health Insurance
Retirement Plan
Valuable experience
Requirements
Property & Casualty and/or Life and Health insurance license
Insurance office experience
Must be able to work in office 8:30 - 5:00 a.m. Monday through Friday
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
Customer Support Representative
Bilingual customer service job in Baton Rouge, LA
Here at SUPREME HYDRATIONS LLC, we are one of the newest companies in our industry in the Capital City area. We're pleased to have a 3.8 Glassdoor rating from our employees. We are hiring an experienced Customer Service Agent to help us keep growing. If you're dedicated and ambitious, SUPREME HYDRATIONS LLC is an excellent place to grow your career. Don't hesitate to apply.
Requirements
Communicate with current and potential clients via telephone, email, online chat, or social media
Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
Maintain a courteous and calm manner at all times to de\-escalate stressful situations
Document personal information to create, update, or adjust customer accounts
Prepare call\-related information for purposes of auditing and reporting
Provide and respond to feedback about any aspect of the job or its duties
Suggest products and services to clients based on their requests and needs
Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
Qualifications
Undergraduate degree in business, sales, or related field of study preferred
Prior experience working in call centers or as an at\-home customer service agent
Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
Bilingual language skills a plus, especially Spanish, Mandarin, and French
Excellent verbal and written communication skills
Ability to remain calm and composed in a fast\-paced, high\-pressure environment
Good empathy and listening skills to de\-escalate situations and identify the underlying issues of a problem
Ability to stand or sit for extended periods of time
Familiarity with Automatic Call Distribution Phone System (ACD), caller ID, and auto\-dialing systems.
Candidates Applying For The Customer Support Professional Position Are Required To Pass A Background Check And Drug Screen. Assessments Are Also Given Before You Are Allowed To Enroll In A Certification Course. PC Requirements ⢠A desktop\/tower computer with a separate monitor is recommended. ⢠Dual boot machines, Netbooks, and Tablets are prohibited from use. ⢠All\-in\-One computers are not currently compatible with any client programs. ⢠Depending on what client program an agent chooses to service, the use of the Arise Secure Desktop (ASD) may be required. CPU Speed
Dual\-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better
Atom, Celeron, Pentium and Opteron processors are not permitted
Hard Drive
20 GB or more of available space 60 GB or more of total space
Memory
4 GB of RAM or better
Operating System
Windows 10 Windows 8\/8.1 not supported by some clients
Standard Connection and Speed
Hard\-wired connection (no wireless) Minimum 10 mbps download \/ Minimum 3 mbps upload
Maximum Latency Threshold
120 milliseconds (ms)
Monitor Recommendations
1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p)
Dual monitors may be required on some client programs
Mac Requirements ⢠Macs must have an Ethernet port ⢠MacBook Air and Mac USB\-C ports will not be supported ⢠Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows operating systems) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and\/or Windows or any questions related to it. CPU Speed
Intel Core i5 2.7 GHz processor or better
Hard Drive
20 GB or more of available space 60 GB or more of total space
Memory
4 GB of RAM or better
Operating System
MAC OS X 10.10 Yosemite or higher See page 2 for acceptable Windows operating systems
Standard Connection and Speed
Hard\-wired connection (no wireless) Minimum 10 mbps download \/ Minimum 3 mbps upload
Maximum Latency Threshold
120 milliseconds (ms)
Monitor Recommendations
1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p)
Dual monitors may be required on some client programs
Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all Opportunity Announcements carefully for details regarding such requirements.
Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued. Accessories, Software and Internet\/Phone Service Providers USB headset with microphone (required for Certification)
Logitech, Plantronics, Microsoft, or similar brands recommended.
Suggestions: ⢠Plantronics PLNAUDIO478 USB ⢠Logitech USB H570e ⢠Jabra UC VOICE 150
Hard\-wired Telephone and headset (required for Production\/Servicing)
Plantronics S12 or similar recommended
SOFTWARE Internet Explorer 11 on Windows 8 or 10
(Optional) Mozilla Firefox or Chrome for Windows
Certain client programs may require specific versions of Windows. Windows 8\/8.1 are not supported by some clients. Please see the Client Opportunity Announcement for details.
Windows Defender for Windows 8 or 10
Other security software may be incompatible and should be avoided. Technical support may be refused if your software configuration is not compatible with the Arise Platform or is determined to cause incompatibilities with client required servicing software.
Service Partners and their agents are responsible for maintaining the security and reliability of their equipment. The following items are considered security risks to the Arise Platform and, upon detection, may subject your business to the suspension or termination of its MSA or SOW: ⪠Malware infected software ⪠Virtualized Operating Systems (i.e.: VMWare, Parallels, etc.) ⪠Non\-Arise provided VPN software or Proxy settings ⪠TOR or other privacy software Accessories, Software and Internet\/Phone Service Providers (continued Hard\-wired broadband Internet service via DSL, Cable, or Fiber Optic connection
The use of wireless internet connections to access any Arise system at any time is prohibited, even if the connection is encrypted.
Connectivity to the Arise Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited.
Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted.
USB connected modems are not supported.
Hard\-wired land line telephone service
Unless stated otherwise in the Opportunity Announcement, most client programs are compatible with the following types of services: POTS (plain old telephone service), cable telephony, digital service, or VoIP through a physical hard phone, i.e. a tangible device that sits on your desktop.
The service should be connected directly from the wall to your telephone.
Softphones (an application that is installed on your computer) and cell phones are not permitted.
The servicing telephone line should not interface at any point with the computer.
All servicing telephone lines should not have voicemail, fax, or other features on the line (other than unlimited long distance, if necessary â please see page 7 for details ASD (Arise Secure Desktop)
The Arise Secure Desktop (ASD) is a tool designed to temporarily convert a PC into a âservicing stationâ for the client program a business will be servicing. The ASD provides a secure and streamlined environment which is optimized to successfully access the Arise Platform to service a client program.
Not all client programs require the use of an ASD so it is recommended that an agent review the review the Opportunity Announce in detail to see if an ASD will be needed. ⢠If the client program selected uses the ASD, all the information required for its use is contained within a USB flash drive and instructions that will be provided to the enrolled agent. ⢠Upon enrollment in a certification course for a client program, make sure to keep an eye out for an email with instructions on how to install the ASD.
The ASD is an additional operating system on a computer. It does not interact with an existing windows operating system. It is launched from a USB flash drive and does not install on a computer. Once the ASD is removed, no trace of it is left on the PC. AVG (Arise Virtual Gateway
AVG, the Arise Virtual Gateway, is a system that helps improve consistency and efficiency while centrally and seamlessly managing call routing.
Service Partners and agents have the option to use either a POTS line (plain old telephone service) or VoIP (aka digital telephone or cable telephony â please see page 5 for details) to service a client program. However, call centers and agents servicing client programs that route calls through the AVG system will need to be able to dial into the AVG (786) number. ⢠Service Partners and agents who do not have Miami area code phone numbers (305 or 786) will need to be able to dial long distance on their service lines which may result in long distance charges. For that reason, bulk or unlimited long\-distance service plans are recommended and available from most carriers to avoid per\-minute charges.
⢠A small number of client programs currently prohibit the use of VoIP while servicing and a POTS line will be required to service those programs. If the client program does not currently allow VoIP, agents will not be servicing on AVG.
Please be sure to review the Opportunity Announcement in detail to see if AVG is required on the client program you select.
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Pest Control Service Specialist
Bilingual customer service job in Baton Rouge, LA
Apply Description
Job: Pest Control Service Specialist
Rate: $18-24/hr ++
New-employee Bonus
Founded in 2013, ClearDefense Pest Control (CDPC) arrived on the scene with a goal to do things a better way. Since then, CDPC has been using its top-of-the-line equipment and green methods to provide top-quality service. These factors have led to immense growth, opening a world of opportunity. CDPC currently serves 20+ markets and is rapidly expanding. Come join our team and start your career with a company with great growth opportunity!
We are hiring and willing to train inexperienced applicants (paid training)
High-commission opportunities
Large biweekly bonuses, seasonal bonuses, and annual bonuses
Up to 17 PTO days per year
Paid holidays
Health and Retirement benefits offered
iPad provided
Qualified technicians may drive work vehicles to and from work
Advancement in operations and sales management are available to qualified employees.
Ongoing development through continual training
40-hour work weeks, Monday through Saturday
Opportunity The Pest Control Service Specialist utilizes integrated pest-management techniques to prevent and control pest populations while maintaining the utmost in customer service. The technician will work synergistically with the sales team in timely treatments as well as bringing on new accounts. Requirements and Qualities
Ambitious and hard working
Excellent communication skills
Good character and work ethic
Growth minded
High degree of attention to detail
Excellent customer-service skills
Ability to lift and carry up to 50 pounds
Ability to pass background check and drug screen
Valid driver's license and clean driving record
Certifications are a plus!
Must be 18 years of age
Benefits
Up to 17 PTO Days
Paid Holidays
Health Benefits
Retirement Benefits: 401K
Financial Wellness Program
Tuition reimbursement for qualified candidates
ClearDefense Pest Control provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
***Contact office to identify ACTIVE or PASSIVE hiring state***
***PLEASE FORWARD YOUR RESUME VIA EMAIL***
Customer Service
Bilingual customer service job in Baton Rouge, LA
Fashion Stop Llc in Baton Rouge, LA is looking for one customer service to join our 12 person strong team. We are located on 8143 Florida Boulevard. Our ideal candidate is a self-starter, punctual, and reliable.
Benefits
We offer many great benefits, including free early access to your pay through Homebase.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Qualifications
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
We are looking forward to receiving your application. Thank you.
Call Center Customer Service Rep (Technical Support) 142439
Bilingual customer service job in Baton Rouge, LA
As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.
Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.
Job Description
Apply at:
************************************************************************************* Expanded=true&organization=2**********1&portal=**********1
then search for job number 142439
At Cox, we connect people to the things they love. Now we'd like to connect you to a career opportunity you'll love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to Serve, Solve and Sell.
We offer...
• If hired for this position between August 31, 2015 through December 31, 2015, you will be eligible to receive a
$1,000 sign-on bonus
(paid in accordance with established program guidelines.)
•
Competitive wages
with potential for additional financial incentives for motivated team members!
•
FREE Internet
and other Cox discounted services
•
Medical, Dental, and Vision Benefits first day!
• Casual, yet energetic and engaging work environment
• Retirement Benefits including
401(K) and Pension
• Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
• Tuition Assistance provided
• High degree of commitment to our communities including volunteer opportunities
•
Career Advancement Opportunities
across the Cox family of companies
A Technical Support Representative is part of a supportive, service-oriented team that:
• Exceeds our customer's expectations by providing top notch customer service.
• Engages in real-time troubleshooting with customers to resolve technical issues.
• Educates residential Cox customers about the use of products and additional service opportunities.
• Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.
Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company:
•
Integrity
- We do business with honesty and integrity. We meet or exceed the highest ethical standards in all of our business activities. We can be trusted to do what we say we will do. We Live Cox Values.
•
People
- Our employees are our most important asset. They set us apart. We invest in their continuous development and recognize their contributions to our success.
•
Diversity
- Diversity of cultures and ideas makes us stronger; it is a core Value at Cox. We value different approaches, thinking perspectives and people.
•
Customers
- Our customers are our lifeblood. They depend on us to provide reliable, quality products and outstanding service at every opportunity. We count on employees to do the right thing for our customers.
•
Community
- Communities connect us to the people we serve. We are leaders and responsible citizens in the communities where we live and work. At the heart of our Values we support youth, education and environmental sustainability.
Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve.
We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Cox Communications Ranks 17 on the 2015 DiversityInc Top 50 Companies for Diversity
Cox Ranked in Top 10 for Diversity Councils
Keep reading to learn more about the role and to apply to join the Cox Communications team NOW!
Primary Responsibilities and Essential Functions
• Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products.
• Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.
• Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.
• Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
• Keep customer informed about progress by checking the status of work orders in customer record system.
• Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
• Other duties as assigned.
Qualifications
Qualifications
Minimum
• High school graduate or GED or equivalent work experience.
• 6 months work experience providing service directly to customers.
• 6 months experience using a computer in a work or non-work setting.
• Eligibility to work in the United States.
Preferred
• 6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues.
• 6 or more months experience working in a position that requires meeting sales goals.
• Keen aptitude for helping customers and a customer experience focus.
• 1 to 2 years of work experience in a customer service role, not specific to just Call Center.
• Enthusiastic and personable, with the ability to adapt and thrive in constant change.
• Previous telecommunications experience.
• Strong computer skills and be able to navigate through multiple screens.
Additional Information
Your Career At Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ************
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Licensed Insurance Customer Service
Bilingual customer service job in Hammond, LA
Job Description
Welcome to Penzato Insurance Agency, a trusted cornerstone of the Hammond, Louisiana community. We are actively seeking a dedicated Insurance Customer Service Representative to join our vibrant team on-site. In this role, you'll be a vital link between our agency and our clients, ensuring their needs are met with efficiency and a positive attitude. Your primary responsibility will be to deliver high-quality service to our customers, addressing their inquiries and resolving any issues that arise. At Penzato Insurance, we believe in fostering a welcoming atmosphere where our clients feel valued and informed. We take pride in our deep local roots and are looking for someone who shares our commitment to unparalleled service and community connection. If you are ready to make a difference, thrive in a supportive environment, and bring a positive, inviting approach to your work every day, we invite you to apply and become a part of our Penzato family!
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Retirement Plan
Hands on Training
Career Growth Opportunities
Appreciation Lunches
Family Focus
Home and work life balance
Team building events
Paid Holidays
Business casual
Monthly Bonus opportunity
Responsibilities
Customer Interaction: Answering phones, Greet and assist clients warmly, ensuring a positive experience with every interaction.
Policy Assistance: Provide detailed information regarding insurance policies and assist clients with their inquiries.
Problem Resolution: Address and resolve client issues and concerns promptly and efficiently.
Assist clients with any necessary updates to their existing insurance plans.
Data Management: Accurately update and maintain client records in the system.
Feedback Gathering: Collect client feedback to help improve the service and products offered by the agency.
Backup the sales team with inspections, underwriting issues etc
Requirements
Must have a Property and Casuality License
Educational Background: High school diploma or equivalent is required; a degree in business or a related field is a plus.
Experience: Previous experience in a insurance customer service is preferred.
Communication Skills: Strong verbal and written communication skills are essential for effective client interaction.
Problem-Solving: Ability to handle challenging situations and resolve customer issues smoothly.
Organizational Skills: Excellent time management and organizational abilities to manage multiple tasks efficiently.
Computer Skills: Proficiency in using Microsoft Office Suite and customer relationship management software.
Customer Focus: A genuine desire to assist customers and ensure their satisfaction with the company's services.
Teamwork: Capability to work collaboratively within a team environment and support team objectives.
Operations Staff - Raising Cane's River Center
Bilingual customer service job in Baton Rouge, LA
ASM Global has immediate openings for Part-Time Operations Staff at the Raising Cane's River Center. This labor-intensive role is a great opportunity for anyone looking for a part-time work with non-standard hours.
The successful candidate is someone who can be a team player and is willing to contribute to the effort it takes for a large facility to host major entertainment events. The operations team plays a critical role in preparing the facility for various types of events, which may include concerts, trade shows, ceremonies, or banquets.
The main responsibility of this position involves heavy labor and various duties designed to ensure the day-to-day operations of the facility are met.
Other Responsibilities May Include:
Setting-up and removing event layouts, which may include moving chairs, walls, barricades, staging, tables, other furnishings and equipment.
Performs physical labor including carrying, lifting, and assembly event items.
Loading/unloading delivery trucks, transporting trash and waste to proper disposal area and replenishing supplies.
Perform light maintenance repairs to event setup and cleaning equipment using hand and power tools.
Operate forklifts, scissor, vertical, and boom lifts, and other motorized vehicles properly.
May operate specialized facility tools with training at the directions of a supervisor.
Minor housekeeping or cleaning duties when necessary
Other duties as assigned
Requirements:
Must be at least 18 years old
Must have high school diploma or GED
Must be able to pass a background check
Maintains a professional appearance
Ability to work flexible hours, including nights, weekends and holidays.
Ability to lift up to 50 to 75 lbs.
Walk long distances / stand for extended periods of time.
Climb Stairs and push/pull heavy objects.
ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor
Auto-ApplyCard Services Specialist I
Bilingual customer service job in Baton Rouge, LA
Card Services Specialist I The Debit Card Specialist is responsible for supporting daily operations related to debit card services, including processing card orders, monitoring card stock inventory, dispute resolution, fraud monitoring, and resolving member inquiries. The role requires meticulous attention to detail, exceptional member service skills, and knowledge of payment processing regulations such as Regulation E. Supports the management of the debit card portfolio through reporting, and day-to-day activities of the Card Services department. Performs a variety of duties to provide members with the use of their debit cards in a trouble-free environment. Ensure all critical department deadlines are met and maintained. Assists with monitoring ATM fleet daily for optimal performance. _________________________________________________________________________ ESSENTIAL FUNCTIONS:
Process daily exceptions and related transactions, settlements and posting files along with periodic reconciliations
Investigate and resolve cardholder disputes in compliance with Regulation E and internal policies
Assist members with card issues, including lost/stolen cards, transaction inquiries, and fraud claims
Monitor card activity for suspicious transactions and escalate fraud cases as appropriate
Perform maintenance on member accounts including reissues, limit updates, and escalations
Coordinate with card networks, processors, and vendors to resolve processing issues
Maintain detailed and accurate documentation of cardholder interactions and dispute cases
Educate members and staff on card features, setup of services, and card safety tips
Stay current with industry changes, fraud trends, and compliance requirements
Participate in projects, system upgrades, and ongoing training related to debit card services
Ensure compliance with internal policies and procedures, federal regulations, and audit requirements
Monitor and maintain card stock inventory
Maintain knowledge of each phase of the dispute and chargeback process
Act as an advocate for members and identify all viable solutions to remedy claims in the member's favor with minimal losses to the Credit Union
Responsible for ensuring all service requests are handled within expected SLA
Maintain a thorough knowledge of current rules and regulations relating to banking and payment card industry and credit union compliance including BSA/AML
Support daily operations with ad hoc requests for research and analysis
Assist with maintaining department manuals and procedures
Maintain comprehensive and in-depth knowledge of Credit Union policies and procedures
Identify areas that need improvement and make recommendations for enhancements
_________________________________________________________________________ EDUCATION and EXPERIENCE:
College degree in a business, or related field
1-3 years experience in banking or Credit Union
Knowledge of Regulation E and dispute resolution
Proficiency in Microsoft Office Suite (Excel, Outlook, and Word)
Ability to navigate multiple computer service applications simultaneously
Strong analytical, organizational, and problem-solving skills
Familiarity with card processing platforms and banking systems
KEY COMPETENCIES:
Delivery of timely and accurate information
Ability to work in an open office environment with interruptions
Analytical and critical thinking skills needed to resolve issues
Strong presentation, verbal, and written communication skills
Ability to work independently, and in a team environment with many different levels of organization
Ability to work in an open office environment with interruptions
Highly organized and detail oriented
Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
__________________________________________________________________________________ WORK ENVIRONMENT: May require occasional overtime or weekend availability during fraud spikes, audits, or to ensure dispute regulation timelines are met. PHYSICAL REQUIREMENTS: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in an emergency. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable, and timely attendance. OTHER REQUIREMENTS: Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.
Customer Service Agent
Bilingual customer service job in Port Allen, LA
Job DescriptionOur dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You'll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!Compensation:
$40,000 - $75,000 yearly
Responsibilities:
Make accurate modifications to consumer policies depending on the information supplied
Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools
Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
Validate client insurance coverage and present policyholders with proof of insurance documents
We believe in having a work-life balance and freedom for you and your family! Own your own schedule and your own time!
We equip agents with cutting-edge technology and a comprehensive product portfolio that makes closing the sale simple and easy
We offer five different income streams, including stock shares to reward your enterprising efforts (your income is not limited)
We provide a health benefit plan for you and your family
We will train, mentor, and coach you the entire way. We use one-on-one mentorship
We have leads sent directly to your phone
No cold calling, No door knocking, No relying on referrals only
Qualifications:
Must have high school diploma or GED equivalent
Previous customer service experience required for this position
Must have knowledge of Microsoft Office and customer relationship management software
Knowledge of insurance products and policy schedules is preferred
Excellent active listening, interpersonal, and communication skills
Strong communication skills, you can work anywhere in the country, but you have to be plugged into your mentor (your mentor does not succeed unless you do)
No felonies
Willing to get an insurance license
Be motivated! This is a commission-based position, and you can earn it if you put in the work
Trainable
Coachable
Applicants must have a strong work ethic, be driven to succeed, and be willing to go above and beyond to achieve above-average results.
Must be willing to work for the income you expect to make in your first year.
About Company
We help people by providing affordable final expense, whole life, term, and IUL policies. We work with thousands of agents to reach as many people as possible across the country. We are focused on the things that matter. We never spend time or energy worrying about things that don't either get us closer to our goals or help us accomplish our objectives. Our objectives are to help people by offering affordable final-expense products and to build up agents to be as successful as possible.
We believe that just because something has always been done a certain way doesn't mean it's the best way. As a company, we are always looking for new ways to innovate and solve problems to continue working towards our desired results. As a company and as individuals, we strive to operate at the highest moral standards. In the business, we work hard to do right by the people we serve.
Service Execution Specialist
Bilingual customer service job in Gonzales, LA
If you are an energetic Customer Service Professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in Gonzales, LA, you will be responsible for facilitating and coordinating of all service projects and ensure customer satisfaction from request of quotation to delivery by being involved in each step of the process from start to finish.
IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:
Be responsible for parts order execution and entry including price review, delivery, release and work scope/planning activities
Works closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates
Transacts basic buying and planning responsibilities using AXIOM and Oracle systems
Ability to facilitate technical question and answers between customers, Emerson engineering resources and other stakeholders
Communicate with the sales channel and service center team while simultaneously ensuring that expectations and commitments are met consistently and within acceptable time frames
Source, procure and expedite parts and materials needed and forecast needs for peak periods
Enter orders accurately and efficiently into database systems for tracking, inventory, history, etc.
Issue Purchase Orders and Work Orders while properly adhering to policy guidelines
Negotiate with vendors and suppliers to assure the best price for required delivery and research/develop sources and alternatives when vital
Remain up to date on all progress of service projects and negotiate delivery prior to order entry and advising sales channels/customer of delays
Adhere to all safety, quality, company rules and regulations and participate in Safety, Quality and Activities Committees
Be responsible for personal safety and fellow team member safety while maintaining excellent housekeeping standards
WHO YOU ARE:
You build and deliver solutions that meet customer expectations, effectively communicate in various settings, and stayed productive and aligned with your goals. You align words and actions to model reliability. You understand the importance and interdependence of internal customer relationships. You stay aligned with your goals and stay productive.
FOR THIS ROLE, YOU WILL NEED:
High School Graduate/GED
Excellent written and verbal communication skills
Strong customer service, time management, problem solving, organizational, interpersonal and multi-tasking abilities
Technically savvy with MS Office Suite (Word, Excel, PowerPoint, Access, etc.)
Legal authorization to work in the United States
PREFERRED QUALIFICATIONS THAT SET YOU APART:
Associate's or Bachelor's Degree in a related field
Prior experience with process controls, technical, industrial, mechanical, manufacturing or related industries
Experience with a Relational Database Management System (such as Oracle)
OUR OFFER TO YOU:
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
Auto-ApplyCustomer Care Specialist - Service Business Development
Bilingual customer service job in Gonzales, LA
Ross Downing Auto Group
Service BDC Customer Care Representative
Job Description: Ross Downing is seeking a dependable representative for our Business Development call center. This person will be the liaison between our company and its current/ potential customers. This role will highlight the continuation of customer satisfaction throughout our dealership. See below for details:
Available shifts:
(I) 7:30-4:30
(II) 8:00-5:00
(III)8:30-5:30
(IV)9:00-6:00
Part Time opportunities available as well*
Responsibilities:
· Answer customer care phone calls, emails, and internet inquiries.
· Make outbound calls to create new business or maintain loyal business.
· Set at minimum 20 appointments per day.
· Keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken.
· Build customer relationships and advise customers on services.
· Direct calls to appropriate individuals and departments.
· Enter data through multiple software programs including XTime, DealerTrack, Vin Solutions, GM Global, Microsoft Teams, and warranty companies.
· Meet daily and monthly goals (inbound & outbound calls, scheduling)
· Learn, reference, and apply product knowledge information to assist customers.
· Strategically assist in curating a schedule for Service Advisors.
· Assist in obtaining and assigning loaner vehicles to customers for all Ross Downing Automotive facilities.
· Complete multiple retention lists and manufacturer campaigns to maintain customer relationships.
· Update customer records as needed.
· Provide excellent customer experience.
Preferred Qualifications:
· Microsoft office proficient.
· Ability to type 60 words per minute.
· Ability to maintain professionalism through phone contact.
· Customer Service background.
· Strong communication skills.
· Must be able to pass a background check.
Starting Pay: $11-$12 per hour plus bonus opportunities.
Customer Care Specialist - Service Business Development
Bilingual customer service job in Gonzales, LA
Ross Downing Auto Group
Service BDC Customer Care Representative
Job Description: Ross Downing is seeking a dependable representative for our Business Development call center. This person will be the liaison between our company and its current/ potential customers. This role will highlight the continuation of customer satisfaction throughout our dealership. See below for details:
Available shifts:
(I) 7:30-4:30
(II) 8:00-5:00
(III)8:30-5:30
(IV)9:00-6:00
Part Time opportunities available as well*
Responsibilities:
· Answer customer care phone calls, emails, and internet inquiries.
· Make outbound calls to create new business or maintain loyal business.
· Set at minimum 20 appointments per day.
· Keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken.
· Build customer relationships and advise customers on services.
· Direct calls to appropriate individuals and departments.
· Enter data through multiple software programs including XTime, DealerTrack, Vin Solutions, GM Global, Microsoft Teams, and warranty companies.
· Meet daily and monthly goals (inbound & outbound calls, scheduling)
· Learn, reference, and apply product knowledge information to assist customers.
· Strategically assist in curating a schedule for Service Advisors.
· Assist in obtaining and assigning loaner vehicles to customers for all Ross Downing Automotive facilities.
· Complete multiple retention lists and manufacturer campaigns to maintain customer relationships.
· Update customer records as needed.
· Provide excellent customer experience.
Preferred Qualifications:
· Microsoft office proficient.
· Ability to type 60 words per minute.
· Ability to maintain professionalism through phone contact.
· Customer Service background.
· Strong communication skills.
· Must be able to pass a background check.
Starting Pay: $11-$12 per hour plus bonus opportunities.
Auto-ApplyCall Center Representative/Appointment Confirmer
Bilingual customer service job in Denham Springs, LA
Job DescriptionCall Center Representative/Appointment Confirmer $14-21 per hr! We are a multi million dollar Home Improvement Company looking for the Best of the Best to work our warm customer base. We are looking for money motivated career minded people to set free no obligation estimates for our sales staff. We also do events that generate a ton of follow up warm calling material. We spend 10's of thousands of dollars on internet inquiries that need to be followed up with no selling or cold calling... just appointment setting. If you are a phone pro, we want to talk to you! Many of our employees have been with us for years. If you have appointment setting experience or done phone work for collections, timeshares, Home Improvement or you're just awesome on the phone… Call us!
$14-$21
Incentives & Bonuses
Full/Part Time
Inbound & Outbound
No selling
Warm calling
AM/PM
Room for advancement
Apply now to join our growing team!
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