Bilingual customer service jobs in Galveston, TX - 1,173 jobs

Job Title: Customs Specialist About the Role We are seeking a detail-oriented and experienced Customs Specialist to join our growing team. In this role, you will be responsible for preparing and filing customs entries, ensuring compliance with U.S. Customs and Border Protection (CBP) regulations, and supporting our clients with accurate, timely documentation for import shipments. The ideal candidate is proactive, knowledgeable in customs regulations, and thrives in a fast-paced logistics environment. Key Responsibilities Prepare and submit accurate customs entries (including ISF, ABI, FDA, USDA, etc.) Review commercial documents for compliance with U.S. customs laws Classify products using the Harmonized Tariff Schedule (HTS) Communicate with CBP, carriers, freight forwarders, and clients as needed Track and monitor the clearance process to ensure timely release of cargo Maintain up-to-date knowledge on customs regulations, duty rates, and trade compliance Resolve customs holds, exams, and discrepancies Provide exceptional customer service to internal teams and external clients Qualifications 1-3+ years of experience as a Customs Entry Writer (or similar customs compliance role) Strong understanding of U.S. import regulations and customs documentation Experience with ACE/ABI systems Knowledge of HTS classification and PGA requirements Excellent communication and problem-solving skills High attention to detail and ability to multitask Customs Broker License is a plus, but not required Benefits Competitive salary based on experience 401(k) retirement plan with company match Health, dental, and vision insurance Paid time off (PTO) and paid holidays Opportunities for professional development and certification support Flexible work schedule / hybrid options (depending on experience) Friendly, supportive team culture

Deliver exceptional customer service through inbound and outbound calls. You'll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office. - - THIS IS N Customer Service, Call Center, Service, Retail, Customer

Assist advisor(s) in servicing clients including preparing financial plans, conducting investment research and completing trades and transactions as described by the advisor. Prepare and summarize client meetings by scheduling and confirming meetings Client Service, Associate, Registered, Service, Asset Manager, Financial Planning, Retail

We are looking for a dynamic and motivated Customer Service Representative who is passionate about delivering outstanding customer experiences. The Customer Service Representative is responsible for providing excellent customer support, ensuring a positive and efficient experience for our customers. This role involves interacting with customers through multiple communication channels (phone, email, chat), resolving inquiries, troubleshooting issues, and guiding customers through solutions. Responsibilities Provide timely and effective customer service through phone, email, and online chat channels. Resolve customer inquiries related to products, billing, services, and technical support. Accurately log and track customer interactions using the internal system. Troubleshoot and resolve customer issues, escalating complex cases as necessary. Offer product and service information, helping customers make informed decisions. Assist with onboarding new customers and explaining company policies and procedures. Collaborate with team members to improve customer experience and operational processes. Follow up with customers to ensure issues have been resolved to their satisfaction. Stay updated on company products, services, promotions, and any changes in procedures. Qualifications High school diploma or equivalent (Bachelor's degree preferred). Proven experience in a customer service role, preferably in the telecommunications or technology industry. Strong communication skills, both verbal and written. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in customer service software, CRM systems, and Microsoft Office Suite. Problem-solving skills and attention to detail. Positive attitude and a passion for helping people. Ability to work independently and as part of a team. If you're interested in this position, please apply with your updated resume.

A well-established industrial company is seeking a proactive and skilled Customer Service Representative to join their team. This role plays a key part in supporting customers and internal teams through exceptional communication, organization, and project management skills. The ideal candidate thrives in a fast-paced environment, is proactive, and can effectively manage multiple priorities. Location: Houston, TX Salary: $70,000-$80,000 Position Type: Direct Hire Responsibilities: Manage the full order process from receipt through fulfillment, ensuring accuracy and timeliness. Coordinate with internal departments - including sales, operations, and logistics - to ensure smooth order execution. Track and follow up on pending information or documentation to keep projects and orders moving forward. Prioritize workload and respond quickly to changing demands or urgent requests. Provide excellent customer service and maintain strong relationships with clients. Maintain detailed records and ensure all systems are updated accurately. Collaborate cross-functionally within the warehouse and office to resolve issues efficiently. Requirements: Minimum of 5 years of customer service or order management experience, ideally in a manufacturing, distribution, or industrial environment. Proven ability to prioritize tasks, manage time effectively, and stay organized in a fast-paced setting. Strong communication and problem-solving skills; able to think quickly and adapt. Experience with project management or coordinating multiple moving parts preferred. Industry experience in chemicals or chemical sales support is a plus but not required. Proficient in Microsoft Office and ERP/order management systems. Must be able to work fully on site and collaborate closely with team members across departments.

Catch Vibe Voice is a forward-thinking communications and client-engagement firm dedicated to delivering exceptional business solutions. We focus on helping organizations elevate their outreach, strengthen customer relationships, and expand their market influence through innovative strategies and personalized support. Our team is driven by excellence, collaboration, and a commitment to creating lasting value for our clients. As we continue to grow, we are seeking talented individuals who share our vision and ambition. Job Description We are seeking a motivated and detail-oriented Client Service Associate to join our team in Houston, TX. This role is essential to ensuring seamless communication, efficient problem resolution, and a positive experience for our clients. The ideal candidate excels in a structured environment, maintains strong organizational habits, and brings a solution-oriented approach to each task. Responsibilities Serve as a primary point of contact for client inquiries and support requests. Maintain accurate documentation, records, and updates within internal systems. Coordinate with internal teams to ensure timely resolution of client needs. Develop a strong understanding of client accounts and provide tailored assistance. Uphold company standards by delivering consistent, professional communication. Identify opportunities to improve processes and enhance client satisfaction. Qualifications Strong verbal and written communication skills. High level of professionalism and confidentiality. Ability to multitask, prioritize, and manage time effectively. Detail-oriented with strong organizational abilities. Problem-solving mindset with a commitment to high-quality service. Ability to work independently and collaboratively within a team. Additional Information Competitive salary ($49,000 - $54,000 per year). Professional growth and advancement opportunities. Supportive and structured work environment. Skill development and ongoing training. Stable full-time position with long-term potential.

Who we are: Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. Who we are looking for: Cornerstone Servicing is seeking a Customer Care Representative with a servant's heart to support our customers' needs. This individual will require strong time management skills, organization and a good work ethic while supporting the needs of our customers. Compensation: $20-24/hr Location: Onsite in Houston, TX Key Responsibilities: Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts Place Outbound calls to welcome new customers along with contacting those with 30-60 day past due accounts Answer customer inquiries, complaints, or concerns Customer service de-escalation with prompt and effective response Strong attention to detail Strong note taking skills - effective written communication Strong verbal communication skills What you'll need to be successful: High School Diploma or equivalent 2+ years experience call center/phone experience Minimum 2 years related mortgage experience a plus, but not required Must have high level of integrity and professionalism Must have experience using Microsoft Office Suite Working knowledge of Microsoft Office products Bilingual in Spanish a plus What we offer: Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus. What to do next: If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Support customers at critical moments while building a career with long-term potential. Contribute to a positive, people-focused culture within a globally scaled energy organization. This role offers meaningful work, professional development, and clear pathways for growth. Primary Services is looking for a Customer Service Representative to support a large, well-established organization in the energy sector. This role sits within a high-volume customer operations environment where service quality and accuracy directly impact customer experience and business performance. As a Customer Service Representative, you will serve as a key point of contact for customers, supporting both inbound and outbound interactions while partnering with internal teams to resolve issues efficiently. Responsibilities Answer inbound customer calls related to billing, account updates, and online portal access. Make outbound calls to follow up on customer requests and assist with issue resolution. Process payments, refunds, and service-related tickets accurately and in a timely manner. Route new and renewal sales inquiries to the appropriate internal teams. Provide professional, accurate, and customer-focused support across all interactions. Collaborate with Care, Billing, and Sales teams to resolve customer issues efficiently. Meet defined performance metrics, including quality standards, average handle time, and service levels. Share customer feedback and insights to support process improvement and retention initiatives. Manage customer communications through email and chat channels in addition to phone support. Qualifications 1-3 years of call center or customer service experience required. Experience within the retail energy industry or regulated utility markets preferred. Ability to type at least 40 words per minute while navigating multiple systems. Proficiency with Microsoft Outlook, Word, Excel, and CRM platforms. Experience handling billing inquiries, payments, or account servicing preferred. Ability to manage a high-volume workload with consistent accuracy. Availability for occasional overtime based on business needs. Authorization to work in the United States without sponsorship.

At Amegy Bank, people and culture are at the heart of everything we do. "Everyone counts" isn't just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank-Here, you grow. We're seeking a motivated and client-focused Client Relationship Associate to join our dynamic Houston Regional Commercial Lending Group in Northwest Crossing / Houston, TX. In this role, you will play a key part in supporting relationship managers, ensuring exceptional client service, and helping drive business growth through operational excellence and proactive client engagement. This role offers the opportunity to build meaningful client relationships, support commercial lending operations, and grow professionally in a collaborative, fast-paced environment. If you are passionate about community involvement, teamwork, and helping others achieve their financial goals, we'd love to connect with you! Key Responsibilities: Provide daily support to Loan Officers in managing their loan portfolios efficiently. Perform administrative and clerical tasks related to loans, deposits, and account servicing. Process loan renewals and modifications in alignment with portfolio requirements. Contact clients to obtain updated financial statements, credit reports, and income verification. Review submitted documents to ensure they meet the bank's compliance and documentation standards. Open and close accounts, update signer information, and perform notary services as needed. Monitor and manage reporting exceptions, including collateral, financial, material, and deposit-related items. Follow up on missing documentation such as signature cards, insurance policies, and financial statements. Coordinate filing, correspondence, scheduling, and other portfolio-related tasks to maintain smooth operations. Assist with loan processing, closing, and post-closing monitoring to support business development efforts. Report to customer inquiries and assist with electronic file preparation and report maintenance. Perform additional duties and special projects as assigned. Required Qualifications: High school diploma or equivalent required; a combination of education and relevant experience may be considered. Minimum 2 years of experience in banking, loan operations, portfolio management, deposits, or account servicing. Commercial and/or corporate lending experience is preferred. Solid understanding of banking operations, loan documentation, loan systems, and portfolio management, including renewals and modifications. Familiarity with banking principles, compliance standards, and regulatory requirements. Excellent interpersonal and customer service skills with strong verbal and written communication abilities. Proven ability to respond to client inquiries promptly and professionally. Skilled in reviewing, processing, and auditing client documentation and financial information. Strong analytical and problem-solving skills with attention to detail. Capable of generating and interpreting reports to support portfolio and client management. Ability to multitask and manage shifting priorities while supporting relationship managers and clients. Proficient in Microsoft Office Suite, particularly Word and Excel; experience with banking software systems is a plus. Employee Benefits: At Amegy Bank, our mission is to create value for our customers, communities, employees, and shareholders. We recognize the vital role you play in our success as a team member. Our benefit plans are crafted to safeguard your health and well-being, as well as that of your family, while supporting your career growth. Medical, Dental, and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance. Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts. Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays. 401(k) plan with company match and Profit Sharing. Mental Health benefits including coaching and therapy sessions. Tuition Reimbursement for qualifying employees. Employee Ambassador preferred banking products. Competitive compensation in line with work experience. Amegy Bank, a division of Zions Bancorporation (ZION), is listed on the S&P 500 and NASDAQ Financial 100 indices.

Department: Maintenance - Central Contract Months:12 Salary Range: $45,000.00 - $55,000.00 Academic Year: [[fiscal Year]] This position is part of the FMO Administrative Services team that supports Facilities, Maintenance & Operations (FMO) as essential personnel. The Call Center and Data Support agents work in a contact center environment performing call center operations as the initial point-of-contact for all schools and auxiliary facilities' maintenance concerns. The department provides a range of specialized support services that consist of maintenance service requests, work order confirmations, payroll processing, purchase requisitions, and special project data entry. Coordinates with other departments, vendors, schools, and community stakeholders providing information in response to general inquiries ensuring delivery of excellent customer service. MAJOR DUTIES & RESPONSIBILITIES 1. Receives and evaluates FMO calls and concerns to create maintenance notification service requests according to priority level. Track and document maintenance work order requests. 2. Conducts and provides in-office and remote support for emergency response communication during business hours and after hours for inclement weather and unforeseen emergent events. 3. Assists leadership team with follow-up and settlement of customer inquiries/concerns. 4. Process payroll for FMO departments and assists with all payroll-related concerns. 5. Creates purchase requisitions/ shopping carts for FMO including emergency requests and all monthly and miscellaneous orders for Custodial Operations. MAJOR DUTIES & RESPONSIBILITIES CONTINUED N/A EDUCATION High School Diploma or GED WORK EXPERIENCE 1 to 3 years SKILL AND/OR REQUIRED LICENSING/CERTIFICATION SAP, Time Clock Plus, Microsoft Office, CISCO Finesse, Office equipment (computer, copier, etc.), SharePoint LEADERSHIP RESPONSIBILITIES No supervisory or direct people management responsibilities. May provide occasional work guidance, technical advice, and training to staff. WORK COMPLEXITY/INDEPENDENT JUDGMENT Work involves the application of moderately complex procedures and tasks that are quite varied. Independent judgment is often required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an "as needed" basis. BUDGET AUTHORITY No budget development activity is required. PROBLEM SOLVING Decisions are made on routine matters affecting few individuals and usually within the confines of the job's own department. Specific job activities and results are typically reviewed closely. There are limited requirements for developing new ideas or changes in methods, procedures, or services. IMPACT OF DECISIONS Follows rules and procedures. Decisions can have major impact to HISD operations. COMMUNICATION/INTERACTIONS Information sharing - gives and receives information such as options, technical direction, instructions, and reporting results. Interactions are mostly with customers, direct supervisors, colleagues within Call Center and Data Support department, and other district-wide personnel CUSTOMER RELATIONSHIPS Takes routine or required customer actions to meet customer needs. Responds promptly and accurately to customer complaints, requests for information, and coordinates appropriate follow-up. May handle escalated issues. WORKING/ENVIRONMENTAL CONDITIONS Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Ability to carry and/or lift less than 15 pounds. Houston Independent School District is an equal opportunity employer.

Customer Service Agent - Remote Data Entry Clerk This is your opportunity to start a long-lasting profession with unlimited opportunity. Find the freedom you've been looking for by taking a moment to complete our online application. Benefits: Excellent weekly pay Safe work environment Multiple shifts are readily available from early morning to night and no experience is needed. You will have sufficient opportunity for growth Part-time readily available - select the days you want to work A dedication to promote from within Responsibilities: Must be able to perform duties with or without sensible accommodation Perform all other responsibilities as appointed Assist in developing a positive, professional and safe workplace Qualifications: No experience, Willing to train Ability to work within recognized turnaround times Must have outstanding interpersonal skills and the ability to arrange simultaneous tasks Ability to translate and apply company policies and procedures Excellent verbal and written communication skills Ability to work both independently and within a team environment Ability to remain organized, regard to detail, follow directions and multi-task in a professional and efficient way

Job Description We are looking for a number of Customer Centre Representatives. You will be working for an industry leader in the BPO space and helping their clients. We are expecting a large number of applicants, so please be patient with us, and will revert as soon as we can. Requirements As part of the day-to-day operations, the associates will be expected to perform the following: Manage customer accounts for their end-to-end service activation. Informing customers about the process scheduling of appointments and service activation Effective and efficient use of all relevant systems to access information and provide relevant solutions for the customer Engage customers by utilizing effective questioning techniques to identify issues Time management and the ability to prioritize workloads to meet targets Meet all productivity and quality performance measures related to the role To be successful you will have: Proven experience working in a fast-paced call center or customer service environments Customer-centric and should be committed to improving customer experience. Possess effective problem-solving skills and have the ability to deliver timely resolution. Ability to work under pressure and handle difficult customers. Ability to communicate effectively with customers, Field Technicians, and Personnel from other parts of the business. Analytical and technical skills (e.g. database, telecommunication systems), technically appropriate communication skills, clear understanding of all processes/work instructions, and an understanding of network and products specific to the role Excellent listening skills, being able to listen effectively and understand customers' issues. Benefits About Us We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at *******************************. Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

Job DescriptionBenefits: Competitive salary Employee discounts Paid time off Training & development The Customer Service Agent is responsible for accurately taking customer orders, entering them into the system, and serving as a primary point of contact between customers, sales, and operations. This role is critical to execution qualityerrors directly impact margins, inventory, and customer satisfaction. The ideal candidate is detail-oriented, calm under pressure, and understands the pace and urgency of wholesale produce distribution. Key Responsibilities Order Entry & Customer Support Receive customer orders via phone, email, text, or WhatsApp Accurately enter orders into the ERP system with correct items, pack sizes, quantities, pricing, and delivery dates Confirm order details with customers when needed to avoid errors Handle same-day changes, add-ons, substitutions, and cancellations Customer Communication Serve as a professional, responsive contact for assigned customers Communicate product availability, substitutions, shortages, and delivery updates Escalate pricing, credit, or exception issues to sales or management promptly Maintain a service-first mindset while enforcing company processes Coordination with Internal Teams Work closely with sales to ensure orders align with customer pricing and agreements Coordinate with warehouse and logistics teams on pickup and delivery timing Communicate discrepancies, backorders, or system issues immediately Accuracy, Documentation & Process Maintain high order accuracy standards Follow SOPs for order cut-off times, confirmations, and changes Document customer communications and special instructions Support traceability, food safety, and compliance requirements Required Qualifications 13 years of customer service, order entry, or administrative experience Strong attention to detail and organizational skills Ability to multitask in a fast-paced, time-sensitive environment Clear and professional communication skills Basic computer proficiency (ERP, email, spreadsheets) Ability to work early hours and handle daily order deadlines Preferred Qualifications Experience in wholesale produce, food distribution, or logistics Bilingual (English/Spanish) strongly preferred Familiarity with pack sizes, counts, and produce terminology Experience with ERP or order management systems Core Competencies Accuracy under pressure Customer-first communication Reliability and accountability Team collaboration Process discipline

Thv Insurance Agency Llc in Houston, TX is looking for 3 customer service representatives to join our strong team. We are located on 14405 Walters Rd Ste 144 Houston TX 77014. Our ideal candidate is attentive, punctual, and hard-working. Benefits Base Salary Bonus PTO Paid Holidays Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Support Sales Team with services customers may have Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers Bilingual in English and Vietnamese We are looking forward to receiving your application. Thank you.

Travel has reopened worldwide. Our company is in need of Remote Travel Consultants across the US to book travel for leisure, business, wedding, and sports travel. If you have customer service or sales experience along with a charming and creative personality this is the perfect opportunity for you. Join our team of agents and create awesome vacation packages. All high spirited and positive individuals welcome to apply. Full -Time or Part- Time Flexible Schedule-Work From Anywhere NO Experience needed Full Training provided Earn Your Travel Certification Must be willing to learn and coachable Must have Computer/Laptop with internet access.

Currently only offering part-time hours. Monday & Wednesday evenings and weekends required. Busy Midtown fine dining restaurant seeking motivated and focused individual to contribute to a team that is driven by achieving excellence in every aspect of their work. It is crucial that you be able to represent the restaurant with professionalism, confidence & kindness. Qualifications · Positive attitude and stays calm under pressure · Detail oriented and organized with a great work ethic · Excellent phone and communication skills · Ability to think critically · Effectively manage reservations · Proficient at multi-tasking · Must be available Thursdays - Sundays Duties · Effectively book the restaurant in a way to maximize space and guest experience · Maintain company standards during times of high volume · Explain menu items and other restaurant information as requested · Maintain knowledge of current dining options, menu items, VIP guests and their preference, and general restaurant/company information · Maintain high level of detail and professionalism · Ability to work independently for periods of time · Complete daily administration tasks · Must be able to charm the most high maintenance guests · Holidays required We offer a tight knit family, a professional environment, and the opportunity to help create truly incredible experiences for our guests. Potential for future full time employment and benefits. Work schedule Other Benefits Employee discount

The Call Center Representative is responsible for providing timely and professional customer service to incoming phone calls specifically for appointment scheduling. The Call Center Rep will answer incoming calls for lab results, refill requests and schedule patient appointments, manage the provider's schedules in all medical departments according to set protocol of each department and direct all incoming calls of the call system in a manner that will enhance corporate image and increase customer satisfaction. In occasion to serve as back up for Front Desk staff shortage by performing any front office duties under the direction of the Site Supervisor. QUALIFICATIONS: * High School Diploma or GED. * Bilingual- English/Spanish is required. * Able to work a flexible schedule. * Previous experience in a Medical Setting preferred. * Ability to manage multiple phone lines and incoming calls in timely manner. * Ability to read and interpret documents, such as policies, procedure manuals, and reports. * Data entry proficient. * Experience with Electronic Medical Records Systems Preferred * Minimum of 2 years Healthcare Call Center experience or 2 years of Customer Service Call Center experience. * Professional and Positive attitude and able to communicate with all levels of management and more importantly with our patients. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Responsible for answering incoming calls in a courteous and professional manner, address questions and route calls accordingly. * Takes all incoming calls, facilitates patient needs, and documents all communication into the chart. * Always ensure patient confidentiality. * Schedule all appointments for all departments and clinics based on approved protocol for each department's registration area into the Practice Management System. * Responsible in assisting and maintaining the patients' demographic information and insert new/updated clinical and administrative documentation in charts. * Ensures that all patients inquiries are advised on the sliding fee scale and makes adjustments accordingly. * Gathers third party payment information, records charges, and bills patients for services provided as indicated on the encounter form. * Processes the charge entry into the Electronic Medical Records system. * Schedule all incoming phone appointments using specific protocols for each department/ provider with a high degree of accuracy. * Verify via the telephone all patient information including demographic, insurance and payment balance according to policy and instruct patients accordingly in preparation of their appointment such as the need to come in early if they need to be put on the sliding fee scale, what payment method are accepted and reminders of co-payment need to be paid at the time of service for privately insured patients. * Receives requests from pharmacy or other providers and contacts patients with messages, to include scheduling of appointments, lab orders, or other needs, and complete documentation. * Assists with lab callbacks or other clerical/phone tasks. * Addresses incoming calls for lab results and schedules follow up appointments according to directions of provider. * Alerts Site Supervisor of any pending patient requests for refills, lab results, or any other requests that have not been addressed by clinical staff or providers in a timely manner outlined by the "Telephone Triage Guide". * Provides excellent internal/external customer service. * Performs other duties as assigned. * All Health Center staff members have emergency and disaster response responsibilities. Participates in all safety programs which may include assignment to an emergency response team.

This position is responsible for scheduling Covery wellness services, as well as greeting and assisting every guest that enters the facility in the manner trained by Covery. Direct all efforts toward guest satisfaction, the achievement and maintenance of Covery at The Houstonian standards and profit maximization. The Covery Client Specialist should have previous experience working in an upscale or luxury service or retail environment. This person should have a professional and friendly demeanor and have a passion for providing caring hospitality. The Covery Client Specialist has exceptional written and verbal communication skills in English. Being bilingual is a plus, but not a requirement. This employee has an impeccable work ethic and a commitment to exercising integrity in every interaction. They will comply with company policies and standards and will take extra care to protect the privacy of our Covery clients. Having some knowledge of medical terminology is desired. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism. ESSENTIAL JOB FUNCTIONS • Adhere to all Houstonian policies and procedures. • Perform all guest activities in cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction. • Work collaboratively within Covery and with other departments of The Houstonian Hotel, Club & Spa. • Report to work on time, in a clean and pressed uniform. Good personal hygiene and grooming should be evident. Employees should look professional and have no noticeable odor of smoke, body odor, perfume, food, etc. • Adhere to a professional relationship with clients of Covery. Discussion of internal matters of any sort with clients is not permitted. • Answer Covery phone calls and assist with questions and requests for assistance. Respond to emails and voicemails within one business day, sooner if possible. • Schedule all Covery wellness services (via telephone and in person) in a friendly and efficient manner. • Promote and sell additional services by listening to the needs of each guest and making suggestions that are appropriate to their situation. • Promote and sell all retail items via telephone and in person. • Ensure that Covery clients have properly completed all required paperwork prior to receiving any services or treatments. • Comply with all HIPAA standards and maintain absolute confidentiality for every client. • Maintain work areas in a neat and clean manner at all times, including all public areas and individual workstations. • Participate in maintaining and on-going organization of the retail areas of the Front Lobby. • Meet and greet each guest as they enter The Spa. Verify the guest's schedule and orient the guest to the Covery facilities and other amenities, obtain payment method upon exit. • Have expert-level knowledge of all Covery services, prices, apparatus, and facilities. Be familiar with the rest of The Houstonian Campus offerings, particularly those of The Club. • Confirm all guest appointments via phone, e-mail, or in person within allocated time given. • Assist Covery guests throughout their visit. Specific tasks may include giving tours of Covery, answering questions, explaining wellness treatments and their benefits, and escorting the guest to the specific areas. • Inform managers of any issues or concerns that are brought to your attention by a guest. Make notes in the client's file of any previous issues or other information that will be beneficial to providers on future visits. • Assist and support other team members / departments as needed. • Perform administrative duties including filing, ordering and restocking supplies, assisting with marketing promotions, and other duties as directed by management. • Participant in applicable training sessions, learning new techniques to be used in the performance of the job. • Attend staff meetings. • Consistently clock in and out for shifts and breaks. • Report any maintenance problems to Engineering and to Covery management. • Works in a safe and hygienic manner at all times. • Any other tasks as required by management. Qualifications KNOWLEDGE AND SKILLS • At least one year working in an upscale or luxury service or retail environment. • Computer proficiency including Microsoft Office Suite including Outlook, Word, and Excel and the ability to learn appointment booking and lead generation software. • Ability to communicate and collaborate within The Houstonian's culture of diversity, inclusion and respect. This manager will treat others with dignity and respect and exhibit conduct that reflects inclusion all times • Hands on, Team-Oriented work ethic. • Exceptional verbal and written communication skills in English • High ethics and integrity • Able to provide luxury-level service to members and guests at all times • Hours required: Scheduled days and hours vary based on departmental needs. Must be able to work evening or weekends occasionally LICENSES AND/OR CERTIFICATIONS • CPR/AED Certified PHYSICAL JOB REQUIREMENTSMust be able to meet the following minimum physical requirements for at least an eight-hour shift: • Physical Stamina: Sit for extended periods of time, see and read a computer screen and printed matter with or without vision aids, enter data into computer, operate standard office equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone, stoop, reach overhead, grasp, push, pull, move or lift up to 30 lbs. on an occasional basis. • Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers. • Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions. • Literacy: Must be able to produce, read and understand reports, including security, incident and police reports. Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports. • Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Part-Time Command Center Operator at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Part-Time Command Center Operator to join our Security team. Under general supervision, the Command Center Operator is responsible for the surveillance of all security and television monitors on the facility and surrounding grounds, monitoring all access control systems and the dispatching of response personnel. Acts as liaison between the facility and clients, ensuring all clients' requirements are met and facility rules, regulations and policies are adhered to. Essential Duties and Responsibilities Include the following: Monitor all surveillance and access control equipment contained by the facility. Investigate/Dispatch on all safety and security-related incidents. Follow-up all incidents with written reports and recommendations. Establish and maintain effective working relationships with all entities who maintain business offices on facility. Maintain records and compile reports for management on an as needed basis. Work irregular schedule to ensure command center camera operator coverage for all events and day-to-day activities scheduled in the facility, as required. May perform other duties as assigned. Supervisory Responsibilities Not Applicable. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Engage in decisions related to camera (CCTV) operation and investigation in a prompt and decisive manner during crisis situations. Work independently, exercising judgment and initiative. Maintain an effective working relationship with clients, employees, contract security, public safety officials, patrons, and others encountered in the course of employment. Follow oral and written instructions and communicate effectively with others in both oral and written form. Maintain and handle confidential information. Education and/or Experience At least one (1) year related experience and/or training required. Skills and Abilities Good written, verbal and computer skills. Ability to organize, prioritize, and direct contract security according to tenant requests and deadlines. Ability to work effectively under pressure during major/on-going events. The ability to remain focused and produce accurate results with first responders and/or investigators standing by. Remain flexible and adjust to situations as they occur. Work in a fast-paced environment. Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays. Computer Skills Operate standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, MS Word and PowerPoint, CCTV and Security Systems. Other Qualifications Be licensed to operate a motor vehicle in the United States. Possess any appropriate licenses as required by the State. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to move around NRG Park to include NRG Stadium, NRG Center, NRG Arena, NRG Astrodome, and NRG Park property. To talk to and interact with tenants, contractors, guests, and staff. This position may be required to work inside or outside of the building, as needed by events. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. To Apply Please include a recent copy of your resume with a cover letter and salary requirements as part of your application. How To Apply Only the first 150 resumes received will be considered. Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department *************. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor