Sales and Service Representative
Bilingual Customer Service Job 22 miles from Holtsville
Join the Crystal Clean Team as a Route Sales & Service Representative!
Are you a driven, customer-focused professional looking for a dynamic career in a thriving industry? Crystal Clean (CC) is seeking passionate individuals to join our growing team as a Route Sales & Service Representative (SSR). As a leader in the environmental waste services sector, we offer competitive compensation, outstanding benefits, and ample opportunities for career advancement.
Why Crystal Clean?
At Crystal Clean, we pride ourselves on being more than just a company-we're a community. By joining us, you'll become part of a forward-thinking organization that values its employees and strives for excellence in everything we do. Enjoy the perks of working for a leading firm while contributing to a cleaner, greener future.
What You'll Do:
Drive Sales Growth: Implement effective sales strategies to expand our business with new and existing customers.
Deliver Top-Notch Service: Provide essential services at customer facilities, including parts washing units and waste drum pickup, using our state-of-the-art equipment.
Ensure Safety and Efficiency: Adhere to all safety guidelines, inspect your vehicle and equipment, and align work orders to minimize travel time.
Cultivate Relationships: Develop and maintain strong relationships with customers, pursue additional services, and generate new business opportunities.
Achieve Goals: Meet sales quotas and contribute to overall revenue growth.
What We're Looking For:
Strong Communicator: Excellent communication skills with a keen attention to detail.
Customer-Focused: Ability to engage effectively with customers and colleagues.
Tech-Savvy: Proficient in operating various equipment, including electronic devices and truck gear.
Experienced: Route sales experience is a plus, but not required.
Certified: High School diploma or equivalent, with a Class B CDL, Med Card, Airbrake, and HAZMAT certifications.
Physical Requirements:
Lift materials weighing up to 80lbs regularly.
Handle and maneuver drums of waste/product, sometimes exceeding 400lbs.
Complete a pre-employment physical and drug screening.
Work Environment:
Diverse work settings with varying noise levels.
Frequent physical activity including bending, lifting, and climbing.
Why You'll Love Working Here:
Competitive Salary: Attractive compensation package with performance incentives.
Comprehensive Benefits: Health, dental, vision, and more.
Career Growth: Opportunities for professional development and career advancement.
Inclusive Culture: We value diversity and strive to reflect the communities we serve.
Apply Today!
If you're ready to make a meaningful impact with a leader in environmental services, apply now to become a Route Sales & Service Representative at Crystal Clean. Together, we'll drive innovation, deliver exceptional service, and create a cleaner, safer world.
Crystal Clean LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Facility Attendant, Customer Service
Bilingual Customer Service Job 29 miles from Holtsville
US-NY-Locust Valley Type: part time or full time # of Openings: 2 Locust Valley
Graduates/Students/Retirees all welcome to apply
Facility Attendant - Customer Service
For compliance purposes for NYS transparency, the expected salary range is $16.00 - $20.00. Compensation will be based on experience and other factors permitted by law.
Facility Attendant- Customer Service: Great opportunity to work in our building materials supply area, answering questions, cutting lumber, assisting customers with loading purchases, handling inventory.
At RBS, you will have:
Amazing people to work with that help you succeed.
Work/life balance with a culture of kindness and respect.
Company-hosted family events.
Rewarding careers with supportive management.
Participation in philanthropic activities in the community.
Professional Development | On-site & virtual training
Stability from our long history of success and growth.
Superior benefits including 401K, Med/Dent/Rx, LTD, Life, Ancillary benefits, Flex Spending, discounts & more
The opportunity to grow your career and move up the ladder!
Riverhead Building Supply is an Equal Opportunity Employer that respects the worth and dignity of all employees.
EOE, including but not limited to disability and veteran status.
For more info, please call ************.
Facility Attendant -Customer Service
Responsibilities
JOB DESCRIPTION
Facility Attendant -Customer Service
Responsibilities include:
Answering questions and advising customer in selection of building materials and supplies.
Cutting lumber, and related materials to size requested by customer.
Assisting customers in loading purchased materials into customer's vehicle.
Marking prices on merchandise or price stickers, according to pricing guides.
Straightening materials on display to maintain safe and orderly conditions in sales areas.
Covering exposed materials, when required, to prevent weather damage.
Counting material and recording totals on inventory sheets.
Participates in special projects, as necessary and weekend availability required.
Qualifications
Facility Attendant -Customer Service
Entry Level position. Heavier lifting required, knowledge of building materials helpful. Bi-lingual a plus. Must be available weekends.
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Ecommerce Customer Service Agent
Bilingual Customer Service Job 13 miles from Holtsville
Beauty by Imagination (BBI) seeks a full-time ecommerce Customer Service Agent (CSA) to provide a fulfilling customer experience to direct consumers of its premium haircare products across multiple ecommerce sites. This key role will act as a liaison between BBI's brands and current and potential customers. The CSA will play a strategic role in converting new users into customers, and increasing customer satisfaction, loyalty and retention. The CSA will efficiently and effectively manage customer inquiries and concerns, keeping customer satisfaction at the core of every decision and behavior. The ideal candidate is an excellent communicator and problem solver who is passionate about creating an exceptional customer experience.
PRIMARY RESPONSIBILITIES
Ensure every customer inquiry from every touch point (phone, email, chat) receives a knowledgeable, friendly, swift and effective response
Resolve all customer-related inquiries and issues accurately and efficiently
Via a deep understanding of BBI's mission and product lines, offer personalized recommendations and suggest product substitutions as needed
Communicate potential problems and opportunities, relevant customer feedback, and issue escalation to help the organization continuously improve customer service
Identify and report possible website errors and technical problems
Manage and respond to product reviews and questions on site
Support the Customer Service Manager in implementing customer service policies and procedures
As needed, enter phone orders into the store platform accurately and efficiently
Support the Customer Service Manager as needed
REQUIRED SKILLS & EXPERIENCE
Proven experience providing customer service support in an ecommerce environment
Previous experience as a live chat agent, preferably for multiple brands
Working knowledge of customer service software, databases and tools (Zendesk and Zendesk Chat, for example)
Familiarity with Microsoft Outlook and NetSuite and/or Shopify a plus
Customer service orientation and positive attitude
Proficiency in English
Outstanding written and verbal communication skills along with active listening
Ability to multi-task, set priorities and manage time effectively and with little oversight
Strong organizational and problem-solving skills
High level of accuracy and attention to detail
Flexibility and responsiveness to continually changing and sometimes unpredictable contact volume
Customer Service Representative
Bilingual Customer Service Job 33 miles from Holtsville
Russell Tobin's client is hiring a Customer Service Representative in Port Washington, NY
Employment Type: Contract
Pay rate:
English-speaking: $17.50/hr
French-speaking: $20.00/hr
Responsibilities:
Answers incoming calls and processes orders.
Resolves customer complaints, and troubleshoots issues to determine the best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Luxottica's Customer Service standards.
Owns follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
Takes inbound phone calls for up to 90% of assigned shifts.
Performs all other duties as assigned.
Requirements:
High school diploma
1+ year(s) of experience working in customer service, hospitality or call center environment
Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
Strong verbal and written communication skills
Demonstrated listening and comprehension skills
A clear team player with strong interpersonal skills
Ability to maintain composure when dealing with difficult customer situations
Excellent time management skills - must be able to prioritize tasks efficiently
Strong PC skills including MS Office; Word and Excel
Ability to navigate information systems and the internet
Preferred Requirements:
Higher education degree
Previous experience using SAP
Previous experience in the optical industry, full knowledge of Luxottica's optical products, and a strong command of the industry language
Bilingual French
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Customer Service Representative
Bilingual Customer Service Job 32 miles from Holtsville
MedXwaste.com, based in West Haven, CT, specializes in healthcare waste management, compliance services, paper shredding, hard drive destruction, and product destruction. With a focus on environmental responsibility and safety, we provide a comprehensive range of waste management solutions.
Role Description
We are seeking a detail-oriented Bookkeeper/Customer Service Representative to join our team. This dual role will involve managing financial records and providing exceptional customer service to our clients. The ideal candidate will be organized, proactive, and possess strong communication skills.
Key Responsibilities:
Bookkeeping:
Maintain accurate financial records, including accounts payable and receivable.
Prepare and process invoices, receipts, and payments.
Assist with reconciliation
Assist with budget preparation and financial forecasting.
Customer Service:
Serve as the first point of contact for customer inquiries via phone & email
Provide information about services, resolving issues in a timely manner.
Work with dispatcher to create customer schedules
Maintain customer records and update information in our software
Collaborate with other departments to address customer needs and concerns.
Follow up with customers to ensure satisfaction and retention.
Qualifications:
Proven experience in bookkeeping or accounting, preferably in a similar role.
Strong customer service skills with a friendly and professional demeanor.
Excellent organizational skills and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
High school diploma required; associate degree in accounting or related field preferred.
Customer Service Representative
Bilingual Customer Service Job 24 miles from Holtsville
:
Onyx Packaging Corporation offers full-service custom design and manufacturing of secondary packaging across a variety of industries nationwide. As a dynamic and fast-growing business, we are looking for motivated, responsible and energetic individuals to join our team and help contribute to the growth and success of our organization. We are proud of our culture - one built on the ideology that everyone is valued, respected and encouraged to shape the future of our dynamic organization. Founded as a family business in 1976, we remain true to our original values of unparalleled service, quality and commitment to excellence in everything we do.
Role Description: Customer Service Representative / Account Management
The Customer Service Representative will represent Onyx Packaging to the customer and act as a critical liaison between the customer, sales and operations teams. As a CSR, you will be tasked with answering product and service questions, processing orders, preparing quotes and fulfilling customer needs to ensure complete costumer satisfaction. You will have constant communication internally, with customers and with vendors. Once familiar with the company's policies and procedures the customer service representative will be responsible to oversee a portfolio of assigned customers.
Job Responsibilities:
· Complete requests for quotes and orders
· Provide backup for other functions
· Manage orders with vendors and customers
· Manage customer portals
· Serve as lead point of contact for customers
· Additional responsibilities as needed
· Communicate progress of orders
Hours, Pay, Benefits and More
· Permanent Location: Syosset, NY
· Hours: Full-time Mon-Fri 9:00am - 5:00pm
· Salary: $65,000 - $70,000 + Bonus
· Benefits: Medical, Dental, Vision, Life, 401k, PTO, Paid Holidays
Position Requirements
· Excellent verbal and written communication skills
· Service orientation: Makes extra effort to satisfy customer and company needs
· Strong Time Management Skills
· Positive attitude and the ability to work well in a team environment
· Solid experience with Microsoft Office (particularly Excel)
· NetSuite experience a plus
Client Services
Bilingual Customer Service Job 36 miles from Holtsville
Client Service Representative
About Platinum Filings:
Platinum Filings is a global leader in due diligence, corporate, and compliance services for industry professionals. Specializing in the searching, filing, and retrieval of public records nationwide and globally, we serve leading law firms, corporations, and financial institutions with disruptive speed and efficiency. At the core of our services are innovation and excellence, backed by proprietary technology that is shaping the future of our industry.
Why Join Platinum Filings?
Build a career that builds you.
With over a decade of fast growth, Platinum Filings is one of the U.S.'s fastest-growing companies. Here, we offer more than jobs; we provide a platform to ignite your passion, build expertise, and chart a path toward professional excellence. Our team-driven culture is founded on collaboration, quality, and innovation, with a high-energy, action-packed, and supportive office environment. We have zero turnover and hire only the best, ensuring a culture where team members thrive and exceed expectations.
Your Role as Client Service Representative:
As a vital member of our Valley Stream, NY office, you will play a critical role in ensuring a first-class client experience. You'll handle a variety of responsibilities, including:
Processing corporate filings, lien research requests, and other orders.
Responding to client inquiries via phone and email.
Preparing quotes, processing orders, and working with our fulfillment teams.
Providing essential support in resolving client issues to maintain exceptional client satisfaction.
This role is diverse, challenging, and rewarding, with full training and support to help guarantee your success and growth within Platinum Filings.
What We're Looking For:
Education & Experience: Bachelor's degree, current college enrollment with evening classes, or equivalent work experience.
Skills: Strong writing abilities, command of the English language, and proficiency in Microsoft Office Suite.
Attributes: Exceptional multitasking skills, a positive attitude, strong interpersonal skills, and the ability to handle stressful situations with poise, understanding, and tact.
What We Offer:
Benefits: Comprehensive package including 401(k) matching, health, dental, and life insurance, paid time off, parental leave, Flexible Savings Accounts, volunteer time off, free snacks, and gym membership reimbursement.
Work Environment: A collaborative, supportive atmosphere that values work-life balance.
Growth Opportunities: Extensive training, mentoring, and clear paths for professional advancement within the company.
If you're ready to embark on an exciting career path with one of the industry's top companies, we'd love to hear from you!
Customer Service Documentation Coordinator
Bilingual Customer Service Job 34 miles from Holtsville
Liberty Global Logistics is a New York-based logistics company. Come join our growing team!
The Customer Service Documentation Coordinator will manage the terminal operations and documentation processes for all international & domestic cargo shipments utilizing various modes of transport for a dynamic organization. This role is responsible for managing all data relevant to all bookings and communication between LGL and customers (both commercial and military), tracking and tracing of all cargo and documentation, all terminal reports, EDI for specific cargo types, and communication with agents and managing all relevant information regarding commercial bills of lading and manifests.
Duties and Responsibilities:
Booking Process for Commercial & Military cargoes
Create bookings for commercial customers/maintain bookings database
Ensure bookings are properly conveyed to internal and external parties via the cargo trackers
Review On Ground reports and Release Lists for accuracy after creation
Assist in managing the OTO process with the support of the Assistant Customer Service Manager
Create, Update and Maintain Cargo Tracker Reports for every voyage
Keep track of booking modification emails that come in and update cargo tracker if necessary and alert appropriate team members when applicable
Required Delivery Date (RDD) maintenance for all Military bookings to ensure we are meeting customer requirements
Cargo Tracking and Tracing
Daily review of bookings and on ground inventories to ensure cargo is being delivered against bookings
Interface with customers on estimated arrivals to the ports for all units
Requesting VGMs from customers and updating the Cargo Tracker
Interface with customers to ensure titles/documents for customs clearance are sent timely
Cargo Inventory Management
Responsible for receiving inventory and loaded reports to terminals and distributing to internal departments
Ensure all discrepancies are resolved and 100% cargo inventory is maintained
Customers and Agents Liaison
Liaise with agents (domestic and overseas) for the purpose of information flow and accuracy
Create and send notice of arrivals to agents and customers
Respond to Customer inquiries
Documentation & EDI
Ensure all relevant EDI for all Military Liner moves happen timely and accurately per the Universal Service Contract (USC)
Create and distribute Bills of Lading to customers and agents
Request Shipping Instructions
OEM EDI transactional updates
Work with Accounting to track Customer payments
Complete any port specific documentation sheets required, as deemed necessary
Maintain dock receipts for all cargoes from all US ports per voyage
Maintain Consignee contacts per vessel for all military cargoes
All aspects of Customs clearance and submission
Container Royalty Funds
Competencies:
The following competencies are essential to perform this job successfully:
• Communication-ability to speak clearly and persuasively in positive or negative situations, while always maintaining a profession tone, demonstrates excellent verbal and written skills.
• Planning/organizing-prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Ability to work independently.
• Teamwork - Thrives in a team-oriented environment, understands the role of other departments and the importance of a positive working relationship. Works according to the “One Team” concept.
• Quality management-the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. Utilizes root cause analysis to solve document process gaps and failures resulting in improvements.
• Problem solving-identify and resolve problems in a timely manner and gathers and analyzes information skillfully.
Education, Training & Experience
This position requires an undergraduate degree or equivalent experience in a similar position. Maritime experience is preferred but not required. Hazmat experience is preferred, but not required. Intermediate to advanced Excel skills are required.
Salary range: $50,000 - $60,000
The Company is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The Company will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation, and training.
Client Services Representative
Bilingual Customer Service Job 40 miles from Holtsville
Monte Financial Group, LLC is a fee-only financial planning and investment advisory firm based in Guilford, Connecticut. Our expanding team of eleven operates across two business segments: Wealth Management and Asset Management. We are currently looking for a Client Service Associate to join our Wealth Management division and contribute to our continued growth and success.
Job Summary
As a Client Service Associate, you will be a part of the firm's Wealth Management team. This position is onsite, located at our Guilford, CT office. Responsibilities will include supporting the firm's Wealth Advisors by responding to client inquires, completing client onboarding and account maintenance tasks, and developing quality relationships with our custodians.
Key Accountabilities
Deliver exceptional client service by addressing client needs and concerns effectively, supporting clients throughout their financial journey, and ensuring a high level of client satisfaction.
Prepare all custodian paperwork for new clients/accounts and interface with custodians to ensure accurate set-up and transfer of assets. This includes account maintenance, such as trustee changes, account registration changes, etc.
Respond to all client correspondence and inquiries in a timely and professional manner, ensuring clear and effective communication.
Work closely with custodian operations teams to accurately execute account administration and transaction processing, addressing any issues or discrepancies promptly.
Maintain and update all relevant client information in the CRM and document management systems, ensuring accuracy and confidentiality.
Stay informed about industry regulations and compliance requirements to ensure all client interactions and account processes meet legal and firm standards.
Qualifications
Highly organized with exceptional attention to detail and the ability to support multiple advisors.
Responsive and effective communicator, both verbally and in writing.
Uphold strong ethical standards with a steadfast commitment to maintaining the confidentiality of sensitive client and firm information.
Tech-savvy with proficiency to quickly learn new tools, platforms, and software.
Capable of working both independently and as part of a team.
Flexible and adaptable to tight deadlines and evolving client needs.
Education, Experience, Licenses & Designations
BA/BS degree
3+ years of administrative or client service experience, preferably in financial services
Proficient in Microsoft Office
Call Center Customer Service Representative
Bilingual Customer Service Job 19 miles from Holtsville
We are building a team of MEDICAL BILLERS and ADMINISTRATIVE TALENT that want to learn and grow as a medical biller and customer service professional.
Key Responsibilities:
Efficiently manage and collect receivables on medical insurance claims from insurers.
Utilize our software to track, document, and process claims activities.
Communicate with insurance companies via phone and email to resolve billing issues.
Send out appeal letters from our extensive library to address denied or underpaid claims, ensuring proper payment.
Maintain accurate records of all collection and appeal activities.
Job Requirements
Previous experience in business or medical office settings, particularly in billing or accounts receivable.
Responsible and mature mindset.
Strong reading and communication skills.
Ability to meet deadlines.
High attention to detail and accuracy.
What We Offer:
Competitive Pay: Hourly rates based on your experience.
Health Care Benefits: Comprehensive health insurance coverage.
401k Plan: Secure your future with our 401k program.
Paid Time Off: 14 days of PTO to rest and recharge.
Training: Thorough training to ensure your success.
Work-Life Balance: Enjoy a 40-hour workweek with no weekend hours.
Customer Support Representative
Bilingual Customer Service Job In Holtsville, NY
- Job Description **Customer Support Representative** Contract: Holtsville, New York, US Salary: $17.00 Per Hour Job Status: Expired **This Job is no longer accepting applications** **Title:**IT Customer Service Representative (100% remote)
**Location:**Holtsville,NY 11742
**Duration:** 03+ months **Job duties:**
* Provides assistance to customers during all phases of the inventory process.
* Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
* Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
* Prepares and enters required client information/requests into department's database to document customer interaction and resolution.
* Works under close supervision to answer questions regarding company products and services.
* Directs callers to appropriate resources
* Escalates complex questions to more senior representatives
**Requirements:**
* HS Diploma and College background required.
* Light IT background preferred.
* Prior customer service experiences a must.
* Excellent communications skills.
* Computer literate; exposure to Windows environment.
* Worked remote previously preferred
* Flexible availability (especially weekends) a plus
**Privacy Overview**
CookieDurationDescription
Customer Success Coordinator - Hiring Now!! 3+ Roles to be filled IMMEDIATELY!!
Bilingual Customer Service Job In Holtsville, NY
Job Description: How you will do it Provide support to Customer Success Manager for successful execution of customer's inventory events. This includes, but is not limited to: Upload store address listing to the OMIS database Create and release ALL work order(s) (minimum 10 days before ship)
Create and release documentation for printing (IDs, IPWs, Client-specific flyers)
Create/Update Region Validity File (if applicable)
Create/Update District Validity File (if applicable)
Create/Update Store Validity File and upload
Post inventory schedule to the LAN and Customer Support Schedule
Maintain all schedules and manage schedule changes. That often means updating the store changes in multiple places (validity file, schedule on LAN, work order, possible new files) for just a single store date change.
Engage client re: questions/requests (missing equipment, missing supplies,)
Facilitate last minute client requests (recall/update/create work orders, update schedules, create documentation)
Follow up on late/lost shipments to customer
Create and submit client invoices to Client billing department
Follow up with client on missing equipment (not returned to Client)
Equipment Forecasting - Post a years' worth of work orders for all clients
What we look for • Minimum 2 years of experience in office/business environment
• Proficient in Microsoft Office, specifically Excel
• Ability to multitask, be agile, manage multiple projects
• Ability to learn processes, internal software, quickly and efficiently
BIA Customer Service Agent (personal lines)
Bilingual Customer Service Job 28 miles from Holtsville
As a member of the Arbella Insurance Group, Bearingstar is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 million in premium. Bearingstar possesses a dynamic culture that has an independent agency feel along with the strength and resources of a large parent company. This allows us to offer competitive salaries, bonus above commission, excellent benefits, and great training and development programs.
We are currently searching for Customer Service Agents to join us in our Fairfield, Connecticut location. The ideal candidate will have experience with Personal lines of Insurance and a CT Property and Casualty license is required to perform this role.
The Customer Service Agent will act as the agency representative to our clients, fellow professionals, the public and the general business community. Provide counsel & advice on new and/or additional insurance needs, explaining coverages & types of policies. Identify risk exposures, qualifying potential prospects. Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders. Act as the first line of contact in the reporting and assignment of claim information for designated policyholders. Resolve general customer inquiries.
We offer a “home-town” insurance setting with all the benefits of a corporation including competitive salary plus commission and incentive opportunity, medical, dental, 401k and retirement plans, plus more.
Experience within the Personal Lines insurance industry is a plus, and a Connecticut Property & Casualty insurance license is required to perform this position. Customer Service and some Sales skills are a must.
The ideal candidate will have excellent interpersonal, oral and written communication skills. We are looking for a self-starter who can work independently as well as being a team player.
Reservation Agent
Bilingual Customer Service Job 32 miles from Holtsville
A landmark of gracious hospitality and first-class service on Long Island, New York, the elegant and historic Garden City Hotel welcomes guests into spacious and luxurious guest rooms and suites, and delights with an array of new dining experiences, including Red Salt Room by David Burke. Explore all that our iconic address has to offer in the heart of picturesque Garden City.
We pride ourselves on our meticulous attention to detail and relentless drive towards success. We are looking for Hospitality Professionals to help us reinforce the standards that historically make us one of the best in the business.
We currently have a career opportunity available for an experienced Hotel Reservation Sales Agent.
Responsibilities include, but are not limited to:
Reservations Sales Agents play a leading role in generating revenue for the hotel.
You will field nearly all inquiries for transient reservations and must convert as many of these calls as possible into confirmed reservations.
After quoting rates appropriate to specific requests, you must obtain agreement from the caller and confirm a reservation.
You must be able to follow sell strategy as determined by revenue management; listen and communicate effectively with a wide range of callers; close the sale; and input detailed information into the property management system (Opera), accurately and efficiently.
You are responsible for handling group blocks and inputting rooming lists, selling gift certificates, processing travel agent commissions, and proper coding of market segments and corporate accounts.
The position is also responsible for providing overall reservations support for the hotel.
Requirements:
Prior experience in a travel agency or hotel (Front Desk/Reservations).
Excellent customer service and telephone communications skills are a must.
Must be able to handle high telephone call volume, and respond to a high volume of email correspondence.
Must be organized, detailed and have excellent follow up skills.
Must have computer skills; GDS and hotel property management system experience is preferred.
Must maintain a positive attitude and tone of voice while communicating with all callers.
Must be flexible with schedules and able to work holidays and weekends.
Benefits:
Group Health Insurance Plans (Medical, Dental, Vision)
Company Paid Life Insurance
Alfac Supplemental Short Term Disability, Accident Advantage and Cancer Care Plans
Long Term Disability
401k Retirement Savings Plan
Paid Vacation Days and Paid PTO Days
Please submit resume for consideration.
EOE/M/F/D/V
Job Type: Full-time
Pay: From $20.00 per hour
Client Engagement Specialist
Bilingual Customer Service Job 32 miles from Holtsville
is 100% onsite in our Roslyn, NY office**
General Summary: Assist the Underwriting department in meeting clients' needs and work closely with both Underwriting and Marketing to strengthen client relationships.
Essential Duties & Responsibilities:
Immediately respond to Quick Quotes by calling and emailing prospective physician quotes and answer any follow-up questions
Increase hit ratio and provide weekly report to VP of Underwriting
Re-engage any partial or incomplete eAPP to completion
Increase eAPP hit ratio and report data monthly
Increase customer retention by collaborating with the underwriters and Marketing to ensure direct insureds are kept up-to-date on new products or services
Collaborate with Marketing and Underwriting to formulate strategies as to how EmPRO can improve the overall experience for customers connecting with EmPRO via Quick Quote, eAPP or via phone
Facilitate positive reviews/testimonials from clients
Track and report on client interactions and engagement metrics
Assist in new business development to grow broker book of business
Attend marketing and professional association conferences as needed
Assist in managing specific accounts to monitor client's needs and overall business relationship satisfaction
Work with Marketing team to enhance EmPRO presence by giving feedback from clients and conferences.
Monitor new business emails and respond to such inquiries from voicemail or email
All other duties deemed appropriate
Education & Qualifications:
Must have college degree; field of study preferred in Marketing, Communications, Business
Must have at least one year of strong customer service experience
Must be able to travel locally as needed
Must be able to travel overnight to conferences approximately 5 times per/year
Must dress in professional business attire at all client-facing events. Although not all inclusive, includes clothing that is neat, clean, and tidy in appearance, suits, sports jackets, dresses, blouses and shirts with ties
Strong ability to work with varied personalities while maintaining a cooperative, courteous and professional relationship (with insureds and brokers)
Must be proficient in Microsoft Office Suite
Must demonstrate ability to learn and be comfortable on different platforms such as eOasis, Tableau
Must be detail-oriented and have good organizational skills
Ability to effectively communicate with others in a professional manner
Ability to function in a professional office environment and utilize standard office equipment
The actual compensation for this position will be determined by experience and other factors permitted by law.
Reservationist
Bilingual Customer Service Job 17 miles from Holtsville
Benefits:
Competitive salary
Flexible schedule
Training & development
Job Title: Reservationist Position Type: Full-time/Part-time The Northport Hotel is a premier destination offering exceptional accommodations and world-class dining in a charming and historic setting. We pride ourselves on delivering personalized guest experiences and creating memorable stays for every guest.
Job Summary:
The Reservationist is responsible for managing guest reservations efficiently and courteously, providing a seamless booking experience, and ensuring all guest needs are met. The ideal candidate will have excellent communication skills, attention to detail, and a passion for delivering outstanding customer service.
Key Responsibilities:
Manage guest reservations: Handle all incoming phone calls, emails, and online inquiries related to room and dining reservations.
Provide information: Offer detailed information about our dining options, and available menus.
Maximize bookings: Identify opportunities to upsell and promote special offers or upgrades to enhance the guest experience.
Input reservations: Accurately enter reservations into the Open Table system, ensuring all guest preferences and special requests are noted.
Coordinate with departments: Work closely with the restaurant teams to ensure smooth communication of guest arrivals and requests.
Resolve guest inquiries: Address any questions or concerns from guests related to their reservations promptly and professionally.
Follow hotel policies: Ensure all reservations are made in accordance with hotel policies, including cancellation and modification terms.
Qualifications:
Previous experience in a reservationist, or customer service role (hospitality industry experience preferred).
Experience with OpenTable or other restaurant reservation systems preferred.
Strong communication skills, both written and verbal.
High attention to detail and the ability to multitask in a fast-paced environment.
Friendly, professional, and a team player with a passion for hospitality.
Flexibility to work shifts, including evenings, weekends, and holidays.
Benefits:
Competitive hourly wage or salary (depending on experience)
Employee discounts on dining and accommodations
Opportunities for career growth within the hotel
A supportive and dynamic work environment
How to Apply:
If you are passionate about hospitality and enjoy helping guests create unforgettable experiences, we encourage you to apply.
Compensation: $20.00 - $22.00 per hour
The Northport Hotel is a brand new boutique hotel in the heart of historic Northport NY. We offer 26 luxury rooms that feature 5 star amenities and a service experience to match. We are proud to be the home of our 170 seat casual fine dining restaurant serving lunch, brunch, pre theater and dinner 7 days per week. We are guided by our mission and vision statements to provide extraordinary guest experiences to all who visit us. To do this we are looking for team members that love to serve others, work in a team first environment and enjoy continually striving to be the best to join the team. If you feel you can make a positive impact on each guest who visits the hotel, we would like to speak to you. We offer competitive wages & benefits, clear vision on our why we are who we are, respect for each and every team member, training and an inclusive environment.
Client Engagement Specialist
Bilingual Customer Service Job 34 miles from Holtsville
We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.
We started our journey by providing smart and simple payment processing tools and products but haven't stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.
Our mission is to give companies the tools they need to change the future of their business.
Job Summary
In this role, you will be required to interact with customers and clients and be able to identify and troubleshoot all issues. This position will perform all technical support and customer service activities for partners and merchant clients including; professional communication, troubleshooting technical issues related to payment authorizations, batching, clearing, and settlement remote technical support for various payment terminals and payment gateways, along with assisting other customer service functions and triaging issues between other company departments. This position will report directly to the Client Engagement Manager.
Requirements
Responsibilities & Duties
Independently assist merchants/agents with any issues that arise, including questions regarding authorizations, batches, clearing, settlement, deposits analysis within company proprietary software, the TSYS and Fiserv platform, and a dozen other 3rd party applications.
Build gateway profiles to enable merchants to accept credit cards through an EMV payment terminals and card not present method using their knowledge of the business to determine the correct program as well as appropriate encryption keys
Use critical thinking skills to troubleshoot technical issues by researching issues using the knowledge learned during training and on the job expertise to determine the root cause of the issue
Work independently and within the team to collaborate and solve various technical issues throughout the day
Provide expertise customer service to existing clients over the phone and email
Train merchants on using payment applications (EMV and Virtual Gateways) and company software platforms (CurvPOS and Curv Payment Gateway)
Guide merchants through PCI compliance program
Understand activities and duties of all company departments and use this knowledge to resolve technical issues
Show initiative and take lead over new projects that are assigned to the support team, some examples of this include application of new pricing updates for merchants, new terminal software updates and updating PCI information for all merchants
Other duties as assigned.
Skills/Competencies
Extremely detail oriented
Ability to multi-task
Good interpersonal skills
Strong communication skills
Strong relationship building skills
Influencing skills
Build solutions/problem solver
Qualifications / Experience Required
6+ months of relevant experience
Spanish speaking a plus
Proficient in Microsoft Word/Excel
Education Requirements
· High School Degree
· College degree preferred
PM22
Salary Description Starting at $60,000
Client Engagement Specialist
Bilingual Customer Service Job 34 miles from Holtsville
> Client Engagement Specialist Client Engagement Specialist Description We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time. We started our journey by providing smart and simple payment processing tools and products but haven't stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.
Our mission is to give companies the tools they need to change the future of their business.
**Job Summary**
In this role, you will be required to interact with customers and clients and be able to identify and troubleshoot all issues. This position will perform all technical support and customer service activities for partners and merchant clients including; professional communication, troubleshooting technical issues related to payment authorizations, batching, clearing, and settlement remote technical support for various payment terminals and payment gateways, along with assisting other customer service functions and triaging issues between other company departments. This position will report directly to the Client Engagement Manager.
Requirements **Responsibilities & Duties**
* Independently assist merchants/agents with any issues that arise, including questions regarding authorizations, batches, clearing, settlement, deposits analysis within company proprietary software, the TSYS and Fiserv platform, and a dozen other 3rd party applications.
* Build gateway profiles to enable merchants to accept credit cards through an EMV payment terminals and card not present method using their knowledge of the business to determine the correct program as well as appropriate encryption keys
* Use critical thinking skills to troubleshoot technical issues by researching issues using the knowledge learned during training and on the job expertise to determine the root cause of the issue
* Work independently and within the team to collaborate and solve various technical issues throughout the day
* Provide expertise customer service to existing clients over the phone and email
* Train merchants on using payment applications (EMV and Virtual Gateways) and company software platforms (CurvPOS and Curv Payment Gateway)
* Guide merchants through PCI compliance program
* Understand activities and duties of all company departments and use this knowledge to resolve technical issues
* Show initiative and take lead over new projects that are assigned to the support team, some examples of this include application of new pricing updates for merchants, new terminal software updates and updating PCI information for all merchants
* Other duties as assigned.
**Skills/Competencies**
* Extremely detail oriented
* Ability to multi-task
* Good interpersonal skills
* Strong communication skills
* Strong relationship building skills
* Influencing skills
* Build solutions/problem solver
**Qualifications / Experience Required**
* 6+ months of relevant experience
* Spanish speaking a plus
* Proficient in Microsoft Word/Excel
**Education Requirements**
· High School Degree
· College degree preferred
PM22
Salary Description Starting at $60,000
Reservationist
Bilingual Customer Service Job 27 miles from Holtsville
Transdev in Bridgeport, CTis hiring a Reservationistto intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: + Competitive compensation package of $18.00/hour
+ Comprehensive health, dental, and vision insurance offerings
+ Retirement savings (401K) plan
+ Paid time off and sick days
+ Opportunities for professional growth and advancement.
Key Responsibilities:
+ Answer customer calls and input ride information using a computerized scheduling system.
+ Enter new customer information and changes into the system.
+ Data entry into spreadsheets and databases.
+ Communicate late vehicle service and verifying "No Shows" with customers.
+ Resolve service-related complaints.
+ Create daily route maps of the reservations for the drivers.
+ Other duties as required.
Qualifications:
+ High school diploma or GED required.
+ 2 years reservationist or customer service experience.
+ Computer literate
+ Excellent communication and listening skills.
+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
+ Must be able to work shifts or flexible work schedules as needed.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
+ Work environment will be a combination of both indoors and outdoors.
Transdev US is the largest private sector operator of multiple modes of transit in the United States, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 300 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. **************************
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants:Please Click Here for CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 3720
Pay Group: QQP
Cost Center: 150
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at ************************* or watch an overview video.
Client Experience Specialist
Bilingual Customer Service Job 39 miles from Holtsville
Tilebar is a rapidly expanding company that is revolutionizing the tiles industry in the United States through the implementation of cutting-edge technology, innovative practices, and a distinctive product line. Our aim is to reshape the way homeowners shop for tiles and home decor. With an ambitious vision to become the leading player in the multi-billion dollar tiles market, we are seeking a highly motivated and detail-oriented Client Experience Specialist to join our dynamic team. In this role, you will play a vital part in our growth trajectory.
Our Client Experience team members handle all inbound and outbound contacts from our clients efficiently, and thoroughly via voice, email, live chat, messaging, and social media. They act as subject matter experts in all areas within the Customer Relations department. Client Experience Specialist support their peers and management by taking front line and escalated client contacts and see matter through to resolution. Providing a best-in-class experience for all clients.
Essential Duties & Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Responds to clients in an efficient, friendly, and professional manner over the phone, email, social media, or messaging channels
Demonstrate and uphold department and company guidelines, policies and procedures
Displays a positive attitude and work with integrity
Exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively
Demonstrates required skills; adapts to new technologies; troubleshoots technological problems
Manages difficult or emotional client situations; responds promptly to client needs; solicits client feedback to improve service; responds to requests for service and assistance; meets commitments. Can balance out the best interest of client and company
Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; selects and uses appropriate communication methods
Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
Builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet client objectives
Dependable and reliable, follows schedule and instructions, responds to management direction; takes responsibility for own actions
Shows initiative taking independent actions and calculated risks; asks for and offers help when needed
Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions
Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly
Can maintain a high level of professionalism despite any challenging situations that may arise
Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
Education: High School Diploma or equivalent required
Experience Minimum (1-3) years of relevant work experience within the Customer Service and Contact Center environment is required.
Experience or relevant work experience in the Tile, Natural Stone, Textile, Furniture, Building Materials, Interior Design, or e-Commerce industries is strongly preferred
Knowledge of, and experience with, Microsoft Suite, Sales Pad, Magento, Zendesk systems a plus
Exceptional problem-solving and math skills
Benefits:
401(k) and company match program
Health, Dental and Vision insurance
TeleHealth Program
Disability insurance
Employee assistance program
Flexible spending account
Life insurance
Paid time off and Personal days
Free daily lunch
The salary range for this position is $20 to $24 per hour. Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
At Soho Studio LLC/TileBar, we are committed to fostering a workplace that embraces and celebrates diversity, equity, and inclusion. We believe that a diverse and inclusive workforce not only enhances our ability to innovate and succeed but also creates a more enriching and supportive environment for our employees.
Soho Studio LLC/TileBar is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, age, disability, or veteran status.