How To Become A Bilingual Customer Service: What It Is and Career Path

Q: How much does a bilingual customer service representative make?

A bilingual customer service representative makes $35,640 a year ($17.41 an hour). The range for a bilingual customer service representative falls between $31,434 and $40,327 a year. Salary ranges can vary widely depending on many important factors, including education, training, company, and the number of years you have spent in the profession.

Q: What are the job responsibilities of a customer service representative?

A customer service representative answers questions or requests from customers or the public. They help resolve any problems the customer may have through various channels depending on the company. These can include answering phone calls, interacting face to face, email, live chat, or social media.

Q: What does a bilingual agent do?

A bilingual agent provides customer service in English and a second language. The responsibilities and day-to-day duties of a bilingual and monolingual agent are very similar. However, a bilingual agent is expected to communicate in the preferred language of the customer.

Q: What is a bilingual CSR?

Bilingual CSR is a bilingual customer service representative who provides standard customer service duties in English or a foreign language depending on the customer's needs. Bilingual customer service representatives, like monolingual customer service representatives, answer any field questions or concerns.

Q: What is bilingual customer service?

Bilingual customer service is providing excellent customer service in English or a foreign language, depending on the customer's needs. It is the duty of a bilingual customer service associate to provide a simple, prompt, and fast customer service experience to clients in a professional way by being diplomatic, tactful, and patient.

What is a bilingual customer service and how to become one

Updated January 8, 2025

4 min read

A bilingual customer service specializes in responding to customers using English or another foreign language. He/She assists customers by addressing any inquiries, concerns, or issues that they have in their preferred language. He/She also sells products, processes refunds or payments, and conducts surveys. Aside from this, he/she recommends supplementary products or services that may suit the customer's needs. Furthermore, he/she builds a relationship with customers to promote sales or create a client base. Also, he/she records details of inquiries, reviews, complaints, and transactions.

Employers require a minimum of a high school diploma or its equivalent, with prior experience in a related role. Applicants must be proficient in two languages (English and any foreign language) professionally. You must also possess customer service, communication, attention to detail, computer, and listening skills. Bilingual customer services earn an average salary of $29,749 per year, which is about $14.3 per hour. It ranges from $23,000 to $37,000.

ScoreBilingual Customer ServiceUS Average

Salary

2.5

Avg. Salary $32,388

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

8.4

Race

American Indian and Alaska Native 0.62%

Asian 4.57%

Black or African American 12.19%

Hispanic or Latino 28.12%

Unknown 4.92%

White 49.58%

Gender

female 69.18%

male 30.82%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a bilingual customer service

Explore bilingual customer service education requirements

Most common bilingual customer service degrees

Bachelor's

35.4 %

High School Diploma

25.6 %

Associate

21.1 %

Start to develop specific bilingual customer service skills

Skills	Percentages
Data Entry	7.82%
Strong Customer Service	6.87%
Excellent Organizational	5.86%
Excellent Interpersonal	5.83%
Strong Computer	5.33%

Complete relevant bilingual customer service training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New bilingual customer services learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a bilingual customer service based on U.S. Bureau of Labor Statistics data and data from real bilingual customer service resumes.

Research bilingual customer service duties and responsibilities

Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
Provide excellent customer service while ensuring all HIPPA guidelines are follow.
Handle high volume correspondence receive from both patients and providers, validate documents manually and support computerize filing system.
Verify and update patients demographics and insurance information as needed, send messages to facilities concerning patient medications and concerns.

Prepare your bilingual customer service resume

When your background is strong enough, you can start writing your bilingual customer service resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a bilingual customer service resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable bilingual customer service resume templates

Build a professional bilingual customer service resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your bilingual customer service resume.