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Become A Bilingual Customer Service

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Working As A Bilingual Customer Service

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Bilingual Customer Service Do At Sun Loan Company

* Provide excellent customer service to our customers in person and over the phone
* Receive and post payments
* Maintain and balance cash drawer daily
* Perform collections calls on delinquent accounts with dignity and respect to our customers and build solutions
* Make daily bank deposits
* Maintain compliance with policies and procedures
* Tax preparation (may vary by location)
* Network within the community to find and attract new business
* Work closely with other team members and Manager to obtain branch goals

What Does A Bilingual Customer Service Do At Sykes

* Effectively dealing with any issues and solving problems that arise on the phone with effective communication skills
* Consistently using multi-tasking skills to follow an internal process of understanding the issue and finding a solution to the issue while communicating with the customer
* Handing a large number of calls each day without losing enthusiastic voice and attitude
* Answering all calls promptly and efficiently
* Call Center – Bilingual Customer Service Rep – work at home
* Requirements
* To qualify for the position, you must be able to read, write and speak both English and Spanish fluently, be over 18 years of age and have at least a high school diploma or equivalent.
* In addition, the Bilingual Customer Service Rep must be available and willing to work at least one, preferably two weekend days each week

What Does A Bilingual Customer Service Do At General Dynamics Information Technology

* Follow defined Census program information, processes, and procedures.
* Handle inbound and outbound contacts in a courteous, timely, and professional manner.
* Adhere to Census approved scripts in conducting interviews and completing forms.
* Use frequently asked questions (FAQs) and help text to look up and provide information to inquiries.
* Enter data into desktop application to accurately capture all responses.
* Adhere to the Title 13 requirements for maintaining confidentiality of all Census data.
* Follow defined Census guidelines as they apply to completing Census forms.
* May be required to work some weekends.
* Overtime maybe required.
* Report problems that occur.
* Adhere to designated work schedule.
* Perform other related duties as assigned.
* Part-time, weekend, and night shifts available

What Does A Bilingual Customer Service Do At HCA, Hospital Corporation of America

* This non-clinical role supports patients, customers and internal stakeholders using a variety of interaction channels, including voice, email, chat, postal mail, and fax.
* Creates and maintains a positive customer experience in a patient centered, quality driven environment.
* Speaks with customers, patients and stakeholders in a pleasant and professional phone voice; Communicates appropriately and clearly with department leadership, co-workers and customers/patients
* Performs all components of call processing for inbound and outbound contacts; Documents calls in applicable system in a timely and accurate manner and as prescribed by current standards and policies
* Ensures performance and quality standards are met
* Is receptive to constructive feedback and coaching; Demonstrates the ability to be kind, compassionate, considerate, approachable, friendly and open minded
* Provides superior customer service to internal and external customers and patients;
* Supports the vision and strategy of the contact center, positively promotes the services offered, and elevates issues to contact center Leadership as appropriate
* Suggests ideas for positive changes to department policies and procedures
* Practices and adheres to "Code of Conduct"
* Maintains confidentiality and HIPAA compliance on all internal and external channels
* Easily adapts to changes in work environment or job assignment; Exhibits willingness to master new work routines and methods
* Complies with documented attendance/punctuality policies

What Does A Bilingual Customer Service Do At Tractor Supply Company

* Answer, log, and resolve all customer comments, inquiries, and concerns.
* Complete online sales, upsell, and resolve all online order issues/inquiries with customers calling into the Solutions Center.
* Follows through with any research or additional contact to ensure customer complaint or query is resolved.
* Partners with the Store or District Manager to ensure resolution to customer comments as needed.
* Provides product information and project information for how-to customers, which could include recommending products to purchase and/or their effective use.
* Professionally represents Tractor Supply Company and the Brand in each and every customer engagement

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How To Become A Bilingual Customer Service

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Bilingual Customer Service jobs

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Top Skills for A Bilingual Customer Service

CustomerServiceSkillsBilingualCustomerInboundCallsInternetOutboundCallsDataEntryCustomerSatisfactionCreditCardPaymentsPhoneCallsCustomerInquiriesTechnicalSupportCustomerIssuesHighVolumeBillingQuestionsNewCustomersCustomerComplaintsAccountInformationMedicaidServiceCallsCustomerAccounts

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Top Bilingual Customer Service Skills

  1. Customer Service Skills
  2. Bilingual Customer
  3. Inbound Calls
You can check out examples of real life uses of top skills on resumes here:
  • Assisted customers in claims, answering all question consistently and displaying helpful attitude and exhibiting outstanding customer service skills.
  • Provide bilingual customer service to housing applicants/tenants Assist Housing maintenance staff with supply orders Offer sensitivity and compassion when handling complaints.
  • Conducted dependent eligibility audits by responding positively to inbound calls and thoroughly reviewing, scanning, and filing sensitive documents.
  • Investigated customers where about via internet.
  • Received inbound calls and make outbound calls.

Top Bilingual Customer Service Employers

Bilingual Customer Service Videos

A Day in My Life as a TEFL Teacher at Sanxin Bilingual School, China

Raising Bilingual Kids: Make it Part of Your Every Day Life

Bilingual Baby Computer? Day In The Life March 12th, 2013

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