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Become A Bilingual Customer Service

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Working As A Bilingual Customer Service

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Bilingual Customer Service Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Bilingual Customer Service

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Bilingual Customer Service jobs

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Average Length of Employment
Customer Liaison 3.1 years
Service Dispatcher 2.9 years
Service Specialist 2.7 years
Service Associate 2.1 years
Representative 2.1 years
Customer Agent 2.0 years
Service Agent 2.0 years
Customer Assistant 1.9 years
Customer Advisor 1.9 years
Customer Associate 1.8 years
Home Agent 1.7 years
Top Employers Before
Cashier 7.8%
Manager 3.3%
Supervisor 2.9%
Teacher 2.4%
Teller 2.4%
Top Employers After
Cashier 3.1%
Supervisor 2.8%
Manager 2.8%
Agent 2.6%

Bilingual Customer Service Demographics

Gender

Female

67.4%

Male

30.1%

Unknown

2.5%
Ethnicity

Hispanic or Latino

54.3%

White

41.0%

Asian

3.4%

Black or African American

0.7%

Unknown

0.6%
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Languages Spoken

Spanish

87.2%

French

4.6%

Portuguese

3.6%

German

1.3%

Yoruba

0.7%

Japanese

0.7%

Korean

0.7%

Vietnamese

0.3%

Mandarin

0.3%

Arabic

0.3%

Italian

0.3%
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Bilingual Customer Service Education

Schools

University of Phoenix

12.7%

El Paso Community College

7.6%

Hillsborough Community College

7.6%

Miami Dade College

6.3%

South Texas College

5.1%

Middlesex County College

5.1%

Florida Atlantic University

5.1%

American InterContinental University

5.1%

Grand Canyon University

5.1%

Utah Valley University

3.8%

Georgia Perimeter College

3.8%

National University

3.8%

Johnson County Community College

3.8%

Everest College - Phoenix

3.8%

College of Southern Nevada

3.8%

Bryant and Stratton College

3.8%

Grand Rapids Community College

3.8%

Mesa Community College - Boswell

3.8%

University of Texas at Brownsville and Texas Southmost College

3.8%

University of Massachusetts - Boston

2.5%
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Majors

Business

29.4%

Accounting

7.4%

Health Care Administration

5.4%

Liberal Arts

4.3%

Criminal Justice

4.3%

Medical Assisting Services

4.3%

Graphic Design

4.3%

Nursing

3.7%

Management

3.7%

Psychology

3.7%

English

3.7%

Legal Support Services

3.3%

General Studies

3.0%

Education

3.0%

Political Science

3.0%

Human Resources Management

3.0%

Computer Science

2.7%

Communication

2.7%

Medical Technician

2.7%

Linguistics

2.3%
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Degrees

Other

36.1%

Bachelors

25.8%

Associate

19.5%

Masters

7.6%

Certificate

7.4%

Diploma

2.3%

License

0.6%

Doctorate

0.6%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Bilingual Customer Service

CustomerServiceSkillsBilingualCustomerInboundCallsInternetOutboundCallsDataEntryCustomerSatisfactionCreditCardPaymentsPhoneCallsCustomerInquiriesTechnicalSupportCustomerIssuesHighVolumeBillingQuestionsNewCustomersCustomerComplaintsAccountInformationMedicaidServiceCallsCustomerAccounts

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Top Bilingual Customer Service Skills

  1. Customer Service Skills
  2. Bilingual Customer
  3. Inbound Calls
You can check out examples of real life uses of top skills on resumes here:
  • Assisted customers in claims, answering all question consistently and displaying helpful attitude and exhibiting outstanding customer service skills.
  • Provide bilingual customer service to housing applicants/tenants Assist Housing maintenance staff with supply orders Offer sensitivity and compassion when handling complaints.
  • Conducted dependent eligibility audits by responding positively to inbound calls and thoroughly reviewing, scanning, and filing sensitive documents.
  • Investigated customers where about via internet.
  • Received inbound calls and make outbound calls.

Top Bilingual Customer Service Employers

Bilingual Customer Service Videos

A Day in My Life as a TEFL Teacher at Sanxin Bilingual School, China

Raising Bilingual Kids: Make it Part of Your Every Day Life

Bilingual Baby Computer? Day In The Life March 12th, 2013

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