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Become A Bilingual Customer Service

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Working As A Bilingual Customer Service

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,898

    Average Salary

What Does A Bilingual Customer Service Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Bilingual Customer Service

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Bilingual Customer Service?

Bilingual Customer Service Jobs

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Bilingual Customer Service Career Paths

Bilingual Customer Service
Spanish Interpreter Interpreter Case Manager
Account Manager
5 Yearsyrs
Case Manager Assistant Director Office Manager
Business Office Manager
8 Yearsyrs
Customer Care Representative Driver Branch Manager
Center Manager
6 Yearsyrs
Legal Assistant Office Manager Account Manager
Client Services Manager
7 Yearsyrs
Account Manager Property Manager Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Account Manager Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Service Representative Account Manager Account Executive
District Sales Manager
7 Yearsyrs
Legal Assistant Specialist Business Analyst
Information Technology Manager
8 Yearsyrs
Technical Support Specialist Technical Support Manager Customer Support Manager
Manager, Custom Support And Services
5 Yearsyrs
Specialist Case Manager Program Manager
Product Manager
7 Yearsyrs
Office Manager General Manager Account Executive
Regional Sales Manager
9 Yearsyrs
Customer Care Representative Member Service Representative Branch Manager
Relationship Manager
6 Yearsyrs
Medical Assistant Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Office Manager Account Manager Account Executive
Sales Manager
5 Yearsyrs
Technical Support Specialist Operations Manager Territory Manager
Sales/Marketing
5 Yearsyrs
Medical Assistant Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Specialist Security Officer Technician
Service Manager
7 Yearsyrs
Service Representative Account Executive Operations Manager
Site Manager
7 Yearsyrs
Case Manager Program Manager General Manager
Territory Manager
7 Yearsyrs
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Do you work as a Bilingual Customer Service?

Help others decide if this is a good career for them

Average Length of Employment
Customer Agent 2.0 years
Top Employers Before
Cashier 10.8%
Teller 6.0%
Manager 2.8%
Internship 2.5%
Volunteer 2.5%
Server 2.4%
Teacher 2.3%
Supervisor 2.1%
Waitress 2.0%
Secretary 1.9%
Clerk 1.9%
Top Employers After
Cashier 4.9%
Teller 4.3%
Specialist 3.4%
Supervisor 3.2%
Manager 2.5%
Agent 2.4%
Internship 2.4%
Volunteer 2.4%

Do you work as a Bilingual Customer Service?

Bilingual Customer Service Demographics

Gender

Female

67.1%

Male

30.0%

Unknown

2.9%
Ethnicity

Hispanic or Latino

55.4%

White

32.0%

Black or African American

6.2%

Asian

4.3%

Unknown

2.1%
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Foreign Languages Spoken

Spanish

85.0%

French

6.3%

Portuguese

2.8%

German

1.1%

Italian

1.0%

Arabic

0.6%

Chinese

0.5%

Japanese

0.5%

Mandarin

0.4%

Korean

0.4%

Russian

0.3%

Hungarian

0.1%

Yoruba

0.1%

Albanian

0.1%

Carrier

0.1%

Slovak

0.1%

Hebrew

0.1%

Swahili

0.1%

Vietnamese

0.1%

Hmong

0.1%
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Bilingual Customer Service Education

Schools

University of Phoenix

19.5%

El Paso Community College

8.5%

South Texas College

8.2%

Miami Dade College

6.2%

University of Texas at El Paso

5.4%

Ashford University

4.2%

Georgia State University

4.0%

American InterContinental University

4.0%

San Antonio College

4.0%

Hillsborough Community College

4.0%

Houston Community College

3.7%

Central Piedmont Community College

3.4%

Grand Canyon University

3.4%

Brigham Young University

3.1%

Pima Community College

3.1%

University of Texas at Brownsville and Texas Southmost College

3.1%

Johnson County Community College

3.1%

Liberty University

3.1%

University of Arizona

3.1%

University of South Florida

2.8%
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Majors

Business

28.4%

Criminal Justice

6.6%

Health Care Administration

5.8%

Nursing

4.7%

Medical Assisting Services

4.5%

Accounting

4.5%

Psychology

4.4%

General Studies

4.3%

English

3.8%

Computer Science

3.8%

Communication

3.6%

Education

3.3%

Management

3.3%

Human Resources Management

3.1%

Political Science

2.9%

Graphic Design

2.7%

Liberal Arts

2.6%

Marketing

2.6%

Linguistics

2.5%

Finance

2.4%
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Degrees

Bachelors

32.7%

Other

32.5%

Associate

16.0%

Masters

7.8%

Certificate

7.3%

Diploma

2.5%

License

0.6%

Doctorate

0.6%
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How Would You Rate The Salary Of a Bilingual Customer Service?

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Top Skills for A Bilingual Customer Service

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  1. Customer Service Representatives
  2. Phone Calls
  3. Bilingual Customer
You can check out examples of real life uses of top skills on resumes here:
  • Participated in hiring additional Bilingual Customer Service Representatives in screening resumes, interviewing, selecting candidates, and extending job offers.
  • Handled customer service phone calls to resolve customers concerns proficiently and efficiently.
  • Provide bilingual customer service to housing applicants/tenants Assist Housing maintenance staff with supply orders Offer sensitivity and compassion when handling complaints.
  • Provided billing information, technical support and wireless assistance to customers in English and Spanish interchangeably.
  • Resolved numerous business functions on a day-to-day basis; including customer inquiries, information requests.

How Would You Rate Working As a Bilingual Customer Service?

Are you working as a Bilingual Customer Service? Help us rate Bilingual Customer Service as a Career.

Top Bilingual Customer Service Employers

Jobs From Top Bilingual Customer Service Employers

Bilingual Customer Service Videos

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Raising Bilingual Kids: Make it Part of Your Every Day Life

Bilingual Baby Computer? Day In The Life March 12th, 2013

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