Bilingual customer service demographics and statistics in the US
Bilingual customer service demographics research summary. Zippia estimates bilingual customer service demographics and statistics in the United States by using a database of 30 million profiles. Our bilingual customer service estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about bilingual customer services after extensive research and analysis:
- There are over 438,521 bilingual customer services currently employed in the United States.
- 69.2% of all bilingual customer services are women, while 30.8% are men.
- The average bilingual customer service age is 40 years old.
- The most common ethnicity of bilingual customer services is White (49.6%), followed by Hispanic or Latino (28.1%), Black or African American (12.2%) and Unknown (4.9%).
- In 2022, women earned 97% of what men earned.
- 7% of all bilingual customer services are LGBT.
- Bilingual customer services are 55% more likely to work at private companies in comparison to public companies.
On this page
Bilingual customer service demographics by:
Bilingual customer service gender statistics
69.2% of bilingual customer services are women and 30.8% of bilingual customer services are men.
- Female, 69.2%
- Male, 30.8%
Bilingual customer service gender ratio
| Gender | Percentages |
|---|---|
| Female | 69.2% |
| Male | 30.8% |
Bilingual customer service gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$33,776
Female income
$32,822
Bilingual customer service gender ratio over time
This data breaks down the percentage of men and women in bilingual customer service positions over time. Currently, 69.2% of bilingual customer services are female.
Bilingual customer service gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 29.18% | 70.82% |
| 2011 | 29.04% | 70.96% |
| 2012 | 30.49% | 69.51% |
| 2013 | 30.92% | 69.08% |
| 2014 | 31.41% | 68.59% |
| 2015 | 31.30% | 68.70% |
| 2016 | 31.85% | 68.15% |
| 2017 | 32.27% | 67.73% |
| 2018 | 30.99% | 69.01% |
| 2019 | 30.57% | 69.43% |
| 2020 | 31.19% | 68.81% |
| 2021 | 30.82% | 69.18% |
Bilingual customer service related jobs gender ratio
We compared bilingual customer services with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Bilingual Customer Service | 31% | 69% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Bilingual customer service demographics by race
The most common ethnicity among bilingual customer services is White, which makes up 49.6% of all bilingual customer services. Comparatively, 28.1% of bilingual customer services are Hispanic or Latino and 12.2% of bilingual customer services are Black or African American.
- White, 49.6%
- Hispanic or Latino, 28.1%
- Black or African American, 12.2%
- Unknown, 4.9%
- Asian, 4.6%
- American Indian and Alaska Native, 0.6%
Bilingual customer service race
| Bilingual customer service race | Percentages |
|---|---|
| White | 49.6% |
| Hispanic or Latino | 28.1% |
| Black or African American | 12.2% |
| Unknown | 4.9% |
| Asian | 4.6% |
| American Indian and Alaska Native | 0.6% |
Bilingual customer service race and ethnicity over time
See how bilingual customer service racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Bilingual customer service race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 56.98% | 12.45% | 3.86% | 24.17% |
| 2011 | 56.70% | 12.74% | 4.00% | 24.04% |
| 2012 | 55.90% | 12.62% | 3.81% | 24.90% |
| 2013 | 56.25% | 12.45% | 3.97% | 24.57% |
| 2014 | 55.63% | 12.39% | 4.29% | 24.76% |
| 2015 | 55.01% | 12.14% | 4.07% | 25.87% |
| 2016 | 54.13% | 12.63% | 4.31% | 25.77% |
| 2017 | 55.04% | 12.05% | 4.28% | 25.59% |
| 2018 | 54.86% | 11.63% | 4.45% | 25.97% |
| 2019 | 54.46% | 11.82% | 4.25% | 26.49% |
| 2020 | 51.90% | 11.22% | 4.40% | 27.10% |
| 2021 | 49.58% | 12.19% | 4.57% | 28.12% |
Bilingual customer service wage gap by race
According to our data, asian bilingual customer services have the highest average salary compared to other ethnicities. Black or african american bilingual customer services have the lowest average salary at $33,489.
| Ethnicity | Salary |
|---|---|
| Unknown | $33,527 |
| White | $33,825 |
| Black or African American | $33,489 |
| Asian | $34,301 |
| Hispanic or Latino | $33,746 |
Average bilingual customer service age
See how the average age of bilingual customer services varies based on ethnicity and gender.
Male
Female
Bilingual customer service age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Bilingual customer service age breakdown
The average age of bilingual customer services is 40+ years years old, representing 49% of the bilingual customer service population.
Bilingual customer service age breakdown
| Bilingual Customer Service Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Bilingual customer service educational attainment
The most common degree for bilingual customer services is bachelor's degree, with 35% of bilingual customer services earning that degree. The second and third most common degree levels are high school diploma degree at 26% and high school diploma degree at 21%.
- Bachelor's, 35%
- High School Diploma, 26%
- Associate, 21%
- Diploma, 8%
- Other Degrees, 10%
Bilingual customer services by degree level
| Bilingual customer service degree | Percentages |
|---|---|
| Bachelor's | 35% |
| High School Diploma | 26% |
| Associate | 21% |
| Diploma | 8% |
| Other Degrees | 10% |
Bilingual customer service jobs you might like
Bilingual customer service wage gap by degree level
According to the data, bilingual customer services with a Master's degree earn more than those without, at $36,739 annually. With a Bachelor's degree, bilingual customer services earn a median annual income of $35,582 compared to $33,036 for bilingual customer services with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $36,739 |
| High School Diploma or Less | $32,139 |
| Bachelor's Degree | $35,582 |
| Some College/ Associate Degree | $33,036 |
Bilingual customer service employment statistics
Most bilingual customer services work for a private in the professional industry.
Company size where bilingual customer services work
Below, you can see the size of companies where bilingual customer services work.
Bilingual customer service jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 12% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 41% |
Bilingual customer service jobs by company type
Employees with the bilingual customer service job title have their preferences when it comes to working for a company. For instance, most bilingual customer services prefer to work at private companies over public companies.
Bilingual customer service jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 42% |
| Private | 55% |
| Government | 2% |
Bilingual customer service jobs by industry
The most common industries for bilingual customer services are professional, finance and technology.
Bilingual customer service industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 20% |
| Professional | 14% |
| Finance | 12% |
| Technology | 10% |
| Retail | 7% |
| Insurance | 7% |
| Telecommunication | 5% |
| Health Care | 4% |
| Media | 3% |
| Manufacturing | 3% |
| Internet | 2% |
| Transportation | 2% |
| Government | 2% |
| Utilities | 2% |
| Hospitality | 2% |
| Automotive | 1% |
| Construction | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
| Energy | 1% |
Bilingual customer service turnover and employment statistics
Bilingual customer service unemployment rate over time
The unemployment rate for bilingual customer services between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Bilingual customer service unemployment rate by year
| Year | Bilingual customer service unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average bilingual customer service tenure
The average bilingual customer service stays at their job for 1-2 years, based on the 11,392 bilingual customer services resumes in Zippia's database.
Bilingual customer service tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 33% |
| 1-2 years | 38% |
| 3-4 years | 12% |
| 5-7 years | 11% |
| 8-10 years | 3% |
| 11+ years | 3% |
Bilingual customer service LGBT ratio compared to similar jobs
Review the percent of bilingual customer services that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Money Order Clerk | 5.53% | 82,034 |
| Medicaid Specialist | 6.73% | 73,368 |
| Bilingual Customer Service | 7.19% | - |
| Document Scanner | 8.60% | 3,124 |
| Credit Processor | 8.99% | 11,088 |
| Library Aide | 11.16% | 40,987 |
| Personnel Associate | 15.31% | 709 |
Similar bilingual customer service jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Money Order Clerk | 5.53% | 82,034 |
| Medicaid Specialist | 6.73% | 73,368 |
| Document Scanner | 8.60% | 3,124 |
| Credit Processor | 8.99% | 11,088 |
| Library Aide | 11.16% | 40,987 |
| Personnel Associate | 15.31% | 709 |
Foreign languages spoken by bilingual customer services
The most common foreign language among bilingual customer services is Spanish at 86.2%. The second-most popular foreign language spoken is French at 5.5% and Portuguese is the third-most popular at 2.8%.
- Spanish, 86.2%
- French, 5.5%
- Portuguese, 2.8%
- German, 1.0%
- Italian, 1.0%
- Other, 3.5%
Bilingual customer service languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 86.2% |
| French | 5.5% |
| Portuguese | 2.8% |
| German | 1.0% |
| Italian | 1.0% |
| Other | 3.5% |
