How to hire a Bilingual Customer Service

How to hire a bilingual customer service, step by step

Here's a step-by-step bilingual customer service hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a bilingual customer service job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new bilingual customer service
• Step 8: Go through the hiring process checklist

What does a Bilingual Customer Service do?

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1. Identify your hiring needs

   The bilingual customer service hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine Employee vs Contractor Status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A bilingual customer service's background is also an important factor in determining whether they'll be a good fit for the position. For example, bilingual customer services from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of bilingual customer service salaries for various roles:

   Type Of Bilingual Customer Service	Description	Hourly Rate
   Bilingual Customer Service	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-18
   Customer Agent	A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies... Show More	$12-18
   Customer Service Representative	Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services... Show More	$12-19

   Show more

2. Create an ideal candidate profile

   Common Skills:

   • Data Entry
   • Strong Customer Service
   • Excellent Organizational
   • Excellent Interpersonal
   • Strong Computer
   • Technical Support
   • Customer Inquiries
   • Customer Care
   • Customer Satisfaction
   • Math
   • Outbound Calls
   • Work Ethic
   • Customer Accounts
   • Product Knowledge

   Check All Skills

   Responsibilities:

   • Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
   • Provide excellent customer service while ensuring all HIPPA guidelines are follow.
   • Handle high volume correspondence receive from both patients and providers, validate documents manually and support computerize filing system.
   • Verify and update patients demographics and insurance information as needed, send messages to facilities concerning patient medications and concerns.
   • Demonstrate superb organizational and multitasking abilities
   • Provide accurate first call solutions to any concern from providers and third party agencies according to HIPAA guidelines and ethical protocols.

   More Bilingual Customer Service duties

3. Make a budget

   Including a salary range in your bilingual customer service job description is one of the best ways to attract top talent. A bilingual customer service can vary based on:

   • Location. For example, bilingual customer services' average salary in louisiana is 41% less than in alaska.
   • Seniority. Entry-level bilingual customer services 33% less than senior-level bilingual customer services.
   • Certifications. A bilingual customer service with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a bilingual customer service's salary.

   Average bilingual customer service salary

   $15.57hourly

   $32,388 yearly

   ---

   Entry-level bilingual customer service salary

   $26,000 yearly salary

   Updated January 16, 2025

   Average bilingual customer service salary by state

   Rank	State	Avg. Salary	Hourly Rate
   1	Minnesota	$36,144	$17
   2	California	$35,536	$17
   3	New York	$34,467	$17
   4	Oregon	$34,142	$16
   5	Connecticut	$33,641	$16
   6	Illinois	$33,421	$16
   7	Wisconsin	$33,376	$16
   8	Maryland	$33,279	$16
   9	Colorado	$32,820	$16
   10	Michigan	$32,631	$16
   11	Ohio	$32,326	$16
   12	Arizona	$32,192	$15
   13	Indiana	$32,168	$15
   14	Nevada	$31,742	$15
   15	Utah	$31,432	$15
   16	North Carolina	$30,878	$15
   17	Kansas	$30,710	$15
   18	Missouri	$30,698	$15
   19	Texas	$30,691	$15
   20	Tennessee	$30,131	$14

   Average bilingual customer service salary by company

   Company

   Rank	Company	Average Salary	Hourly Rate	Job Openings
   1	Uline	$41,105	$19.76	35
   2	Thermo Fisher Scientific	$39,410	$18.95	26
   3	Berlin Packaging	$39,087	$18.79
   4	Oracle	$38,540	$18.53	62
   5	GEICO	$37,723	$18.14	45
   6	Sentry	$37,554	$18.05
   7	Radiac Abrasives	$37,405	$17.98
   8	Anheuser-Busch	$37,133	$17.85
   9	Intuitive Surgical	$36,903	$17.74	2
   10	USAA	$36,881	$17.73	23
   11	Beacon Hill Staffing Group	$36,802	$17.69	3
   12	University of Nebraska System	$36,640	$17.62
   13	NV Energy	$36,539	$17.57
   14	The Travelers Companies	$36,485	$17.54	21
   15	Pentagon Federal Credit Union (penfed Credit Union)	$36,215	$17.41
   16	Chewy	$36,130	$17.37	7
   17	Waste Connections	$36,047	$17.33	68
   18	Spectrum	$36,002	$17.31	22
   19	State Bar of Texas	$35,988	$17.30
   20	Planet Home Lending	$35,988	$17.30	3

4. Writing a Bilingual Customer Service Job Description

   A good bilingual customer service job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a bilingual customer service job description:

   Bilingual Customer Service job description example

   The Navarro Insurance Agency (representing Allstate Insurance Co.) seeks a Customer Service Rep. for our Avondale office. You must be highly coachable, forward thinking, computer literate, professional in appearance and bi-lingual to qualify. No insurance experience is required. We will train and educate the proper candidate. Customer Service Rep. will be responsible for answering MULTIPLE phone lines, taking client payments, handling incoming & outgoing mail and various other duties. Only those seriously committed to being a loyal member of a team oriented, forward thinking culture need apply
   Benefits
   
   Paid Holidays Paid Time Off (PTO) Team Building Activities Bonus Opportunities Sign On / Hiring Bonus
   
   Responsibilities
   
   Process customer policy change requests. Secure all Trailing Documents from customers. Handle all incoming claim calls from customers. Complete Evidence of Insurance requests. Develop new Financial Services opportunities. Document each customer contact in eAgent. Immediately greet all customers, entering the office, in a friendly and helpful manner. Take premium payments from customers. Treat each customer contact as a cross and up-sell opportunity including financial products. Verify phone numbers, addresses and email addresses with each customer contact and update customer information. Answer incoming phone calls on the first ring. Return all phone messages promptly. Thoroughly understand and follow all underwriting, rating and compliance requirements. Provide exceptional customer service. Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
   
   Requirements
   
   Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Possess an upbeat, positive and enthusiastic attitude. Be a great self-starter with a sense of urgency. Create relationships from a cold start. Be a fantastic presenter. Confident, self-starter who works well independently. Professional phone etiquette. Follow through and exceed current and prospective client expectations. Excellent Spelling and Grammar skills. Great Customer Service Skills. Acquire or currently possess a Property & Casualty insurance license. Bilingual, and highly proficient in both English and Spanish is REQUIRED .

   Copy This Example

   

5. Post your job

   There are a few common ways to find bilingual customer services for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your bilingual customer service job on Zippia to find and recruit bilingual customer service candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting bilingual customer services requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new bilingual customer service

   Once you've decided on a perfect bilingual customer service candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new bilingual customer service. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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