Bilingual customer service job description

The Navarro Insurance Agency (representing Allstate Insurance Co.) seeks a Customer Service Rep. for our Avondale office. You must be highly coachable, forward thinking, computer literate, professional in appearance and bi-lingual to qualify. No insurance experience is required. We will train and educate the proper candidate. Customer Service Rep. will be responsible for answering MULTIPLE phone lines, taking client payments, handling incoming & outgoing mail and various other duties. Only those seriously committed to being a loyal member of a team oriented, forward thinking culture need apply
Benefits



Paid Holidays
Paid Time Off (PTO)
Team Building Activities
Bonus Opportunities
Sign On / Hiring Bonus



Responsibilities



Process customer policy change requests. Secure all Trailing Documents from customers. Handle all incoming claim calls from customers. Complete Evidence of Insurance requests. Develop new Financial Services opportunities. Document each customer contact in eAgent. Immediately greet all customers, entering the office, in a friendly and helpful manner. Take premium payments from customers. Treat each customer contact as a cross and up-sell opportunity including financial products. Verify phone numbers, addresses and email addresses with each customer contact and update customer information. Answer incoming phone calls on the first ring. Return all phone messages promptly. Thoroughly understand and follow all underwriting, rating and compliance requirements. Provide exceptional customer service. Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.



Requirements



Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Possess an upbeat, positive and enthusiastic attitude. Be a great self-starter with a sense of urgency. Create relationships from a cold start. Be a fantastic presenter. Confident, self-starter who works well independently. Professional phone etiquette. Follow through and exceed current and prospective client expectations. Excellent Spelling and Grammar skills. Great Customer Service Skills. Acquire or currently possess a Property & Casualty insurance license. Bilingual, and highly proficient in both English and Spanish is REQUIRED .

Pilot Company is the 10th largest privately held company in North America with more than 28,000 team members. As the industry-leading network of travel centers, we have more than 950 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division is a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958, we are proud to be family owned and consider our team members to be part of the family. Our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Do you enjoy developing relationships and providing excellent customer service? Do you have a passion for being to 'go to' person? Are you bilingual, speaking both English and Punjabi? If so, Pilot would like to hire a Customer Sales Support team member to develop and maintain relationships with customers, whose fleet sizes are greater than 60 vehicles, and support the activities of Pilot Flying J’s (PFJ) outside sales representatives.

Provide support for customers whose fleet size is greater than 60 vehicles by developing customer relationships over the phone, with the goal of growing accounts and increasing PFJ revenue.

Plan customer phone calls by defining the objective and preparing questions to move the customer toward the sales objective.

Assist Sales team with account planning, developing the value proposition, managing accounts towards SMART goals and non-administrative customer preparation.

Execute deals and provide analysis and reporting for outside sales representatives and sales leadership project initiatives
Assist the Credit department in preparing for and resolving customer issues Develop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs Collaborate with Sales team to identify business opportunities Perform administrative functions for customers and outside sales team Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level Ensure all activities are in compliance with rules, regulations, policies, and procedures
High school diploma or equivalent certificate required Bachelor’s degree or a minimum two years’ experience in sales support preferred Intermediate Microsoft Office skills Intermediate skills with a CRM (preferred Salesforce), PRS leads and other company software preferred Must be bilingual, speaking Punjabi and English
Nation-wide Medical Plan/Dental/Vision Employee Fuel Discount 401(k) and Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Weekly Pay Team Member Fuel Discount All your information will be kept confidential according to EEO guidelines


By submitting your interest in this job, you agree to receive text notifications with additional steps to complete your job application. You will receive up to 6 messages from the number "63879". Message & data rates may apply. Please refer to our privacy policy for more information.

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member (Bilingual Spanish). We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities


Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day.



As an Agent Team Member, you will receive...


Hourly pay plus/bonus Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office

Compensation: $12-$15 per hour


Requirements


Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Bilingual - Spanish required Property & Casualty license (must be able to obtain) Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process.

This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

UR2022


PI194536660