Bilingual Customer Service resume examples for 2025

Bilingual Customer Service resume format and sections

1. 1

   1. Add contact information to your bilingual customer service resume

   Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine. Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching). Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

   Bilingual Customer Service Resume Contact Information Example #1

   Dhruv Johnson

   d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

   Do you want to know more?

   How To Write The Perfect Resume Header
2. 2

   2. Add relevant education to your bilingual customer service resume

   Your resume's education section should include:

   • The name of your school
   • The date you graduated (Month, Year or Year are both appropriate)
   • The name of your degree

   If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

   Optional subsections for your education section include:

   • Academic awards (Dean's List, Latin honors, etc. )
   • GPA (if you're a recent graduate and your GPA was 3.5+)
   • Extra certifications
   • Academic projects (thesis, dissertation, etc. )

   Other tips to consider when writing your education section include:

   • If you're a recent graduate, you might opt to place your education section above your experience section
   • The more work experience you get, the shorter your education section should be
   • List your education in reverse chronological order, with your most recent and high-ranking degrees first
   • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

   Check More About Bilingual Customer Service Education

   Majors

   Business

   29.1%

   Criminal Justice

   6.1%

   General Studies

   5.9%

   Health Care Administration

   5.1%

   Show More

   Bilingual Customer Service Resume Relevant Education Example #1

   Certificate In Cosmetology 2008 - 2009

   Lane College Jackson, TN

   Bilingual Customer Service Resume Relevant Education Example #2

   High School Diploma 2014 - 2016

3. 3

   3. Next, create a bilingual customer service skills section on your resume

   Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

   Here are some tips to keep in mind when writing your resume's skills section:

   • Include 6-12 skills, in bullet point form
   • List mostly hard skills; soft skills are hard to test
   • Emphasize the skills that are most important for the job

   Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

   Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

   Example of skills to include on an bilingual customer service resume

   • Data Entry Skills.
      

     Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

   • Technical Support Skills.
      

     Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

   • Customer Care Skills.
      

     Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

   • Outbound Calls Skills.
      

     An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

   • Product Knowledge Skills.
      

     Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

   Top Skills for a Bilingual Customer Service

   Data Entry, 7.8%
   Strong Customer Service, 6.9%
   Excellent Organizational, 5.9%
   Excellent Interpersonal, 5.8%
   Other Skills, 73.6%
   See All Bilingual Customer Service Skills

   Not sure which skills are really important?

   3 Big Tips For Listing Skills On Your Resume
4. 4

   4. List your bilingual customer service experience

   The most important part of any resume for a bilingual customer service is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

   Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

   It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of bilingual customer services" and "Managed a team of 6 bilingual customer services over a 9-month project. "

   Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

   Don't have any experience?

   How To Show Your Experience On a Resume... Even When You Don't Have Any

   Work History Example # 1

   Bilingual Customer Service

   Pizza Hut

   • Managed operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involved in shipment transaction.
   • Answered all types of requests, or customer service related inquiries by phone or via email.
   • Researched complaints from clients on vendors and rectified the issue between both parties via oral and written communication.
   • Maintained regular communication with customers prior to departure to provide updated travel information including delayed departure and earlier flight availability.
   • Ensured a positive experience by effectively providing high quality, consultative customer service support to new and existing customers.

   Work History Example # 2

   Customer Relations Associate

   Domino's Pizza

   • Represented Domino's Pizza by wearing the uniform properly and exerting a professional atmosphere.
   • Provided exceptional customer service to members of fitness center through welcome/ survey emails, and calls.
   • Executed daily operations of troubleshooting internet issues and making reservations via phone and email.
   • Assisted fellow CCR's with any questions or problems they encountered.
   • Focused on positive customer interactions at two different restaurant locations.

   Work History Example # 3

   Bilingual Customer Service

   Bank of America

   • Performed due diligence in verifying caller identity, mitigating breaches of confidential information through pointed questions designed to maintain company integrity.
   • Trained new advocates in workout processes and served as a point of reference for current advocates.
   • Assisted customers with account information, financial software and technical troubleshooting.
   • Conducted leadership training sessions via classroom and web based to other managers to ensure consistency in all corporate communications.
   • Coordinated and facilitated departmental up training and communications to ensure consistency.

   Work History Example # 4

   Bilingual Customer Service

   AT&T

   • Served as the main point of contact for telecommunication personnel of Fortune 500 clients.
   • Performed extensive technical support for internet and computer issues for residential and business customers.
   • Assisted with troubleshooting of connectivity issues between computer(s), attached equipment, and communications equipment.
   • Helped customers with bill explanations, ordering products and services, and general telecommunication services.
   • Provided technical support for registration and technical support for internet services.

   Show More
5. 5

   5. Highlight bilingual customer service certifications on your resume

   Specific bilingual customer service certifications can be a powerful tool to show employers you've developed the appropriate skills.

   If you have any of these certifications, make sure to put them on your bilingual customer service resume:

   1. Certified Pharmacy Technician (CPhT)
   2. Certified Billing and Coding Specialist (CBCS)
6. 6

   6. Finally, add an bilingual customer service resume summary or objective statement

   A resume summary statement consists of 1-3 sentences at the top of your bilingual customer service resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

   Remember to emphasize skills and experiences that feature in the job description.

   Are you a recent grad?

   Read our guide on how to write a resume summary statement