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Bilingual customer service representatives play a crucial role in connecting businesses with a diverse customer base. As of October 2025, the average salary for this position is approximately $32,388 annually. Salaries can vary significantly based on factors such as location, experience, and industry. For example, representatives in states with high demand for bilingual support, like California and New York, often earn more than their counterparts in other regions.
Experience also plays a vital role in determining salary. Entry-level positions typically start around $15.57 per hour, while those with several years of experience can earn significantly more. Additionally, specialized roles within larger organizations may offer higher compensation, reflecting the value of bilingual skills in enhancing customer satisfaction.
For job seekers, understanding the salary landscape can aid in negotiating pay and evaluating job offers. Resources like Zippia provide valuable insights into salary estimates and trends, helping candidates make informed career decisions. Explore various job listings to find opportunities that align with your skills and salary expectations.
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The highest-paying states for bilingual customer services are Alaska, Washington, and Wyoming. The lowest average bilingual customer service salary states are West Virginia, Arkansas, and Mississippi.
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Wyoming | $36,297 | $17.45 |
| 2 | North Dakota | $33,846 | $16.27 |
| 3 | Minnesota | $36,133 | $17.37 |
| 4 | Alaska | $42,807 | $20.58 |
| 5 | New Hampshire | $33,741 | $16.22 |
| 6 | Ohio | $32,533 | $15.64 |
| 7 | Vermont | $35,312 | $16.98 |
| 8 | Michigan | $32,684 | $15.71 |
| 9 | Wisconsin | $33,550 | $16.13 |
| 10 | Washington | $37,189 | $17.88 |
| 11 | Iowa | $31,387 | $15.09 |
| 12 | Indiana | $32,335 | $15.55 |
| 13 | Montana | $32,097 | $15.43 |
| 14 | Illinois | $33,350 | $16.03 |
| 15 | Massachusetts | $35,205 | $16.93 |
| 16 | Pennsylvania | $32,792 | $15.77 |
| 17 | Arizona | $32,128 | $15.45 |
| 18 | New Jersey | $34,820 | $16.74 |
| 19 | Delaware | $33,321 | $16.02 |
| 20 | Kentucky | $30,306 | $14.57 |
| 21 | Connecticut | $33,644 | $16.18 |
| 22 | South Dakota | $30,676 | $14.75 |
| 23 | Oregon | $34,186 | $16.44 |
| 24 | Nevada | $31,800 | $15.29 |
| 25 | Tennessee | $29,846 | $14.35 |
| 26 | New York | $34,509 | $16.59 |
| 27 | Kansas | $30,905 | $14.86 |
| 28 | District of Columbia | $36,277 | $17.44 |
| 29 | California | $35,837 | $17.23 |
| 30 | Utah | $31,420 | $15.11 |
| 31 | Colorado | $32,769 | $15.75 |
| 32 | North Carolina | $30,634 | $14.73 |
| 33 | Missouri | $30,618 | $14.72 |
| 34 | Rhode Island | $31,123 | $14.96 |
| 35 | Maryland | $33,208 | $15.97 |
| 36 | New Mexico | $29,469 | $14.17 |
| 37 | Texas | $29,515 | $14.19 |
| 38 | West Virginia | $27,493 | $13.22 |
| 39 | Nebraska | $28,957 | $13.92 |
| 40 | Alabama | $29,176 | $14.03 |
| 41 | Mississippi | $27,033 | $13.00 |
| 42 | South Carolina | $28,619 | $13.76 |
| 43 | Maine | $26,810 | $12.89 |
| 44 | Idaho | $29,295 | $14.08 |
| 45 | Florida | $28,575 | $13.74 |
| 46 | Virginia | $30,612 | $14.72 |
| 47 | Oklahoma | $26,022 | $12.51 |
| 48 | Georgia | $28,526 | $13.71 |
| 49 | Louisiana | $25,245 | $12.14 |
| 50 | Arkansas | $27,396 | $13.17 |
| 51 | Hawaii | $29,069 | $13.98 |
The highest-paying cities for bilingual customer services are Minneapolis, MN, Corona, CA, and New York, NY.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Minneapolis, MN | $36,144 | $17.38 |
| 2 | Corona, CA | $35,536 | $17.08 |
| 3 | New York, NY | $34,467 | $16.57 |
| 4 | Portland, OR | $34,142 | $16.41 |
| 5 | Hartford, CT | $33,641 | $16.17 |
| 6 | Chicago, IL | $33,421 | $16.07 |
| 7 | Madison, WI | $33,376 | $16.05 |
| 8 | Baltimore, MD | $33,279 | $16.00 |
| 9 | Colorado Springs, CO | $32,820 | $15.78 |
| 10 | Lansing, MI | $32,631 | $15.69 |
| 11 | Columbus, OH | $32,326 | $15.54 |
| 12 | Phoenix, AZ | $32,192 | $15.48 |
| 13 | Indianapolis, IN | $32,168 | $15.47 |
| 14 | Las Vegas, NV | $31,742 | $15.26 |
| 15 | West Valley City, UT | $31,432 | $15.11 |
| 16 | Greensboro, NC | $30,878 | $14.85 |
| 17 | Wichita, KS | $30,710 | $14.76 |
| 18 | Columbia, MO | $30,698 | $14.76 |
| 19 | El Paso, TX | $30,691 | $14.76 |
| 20 | Knoxville, TN | $30,131 | $14.49 |
Bilingual Customer Services are the most in-demand in these five cities:
A bilingual customer service's salary ranges from $26,000 a year at the 10th percentile to $39,000 at the 90th percentile.

| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $39,000 | $3,250 | $19 |
| 75th Percentile | $36,000 | $3,000 | $17 |
| Average | $32,388 | $2,699 | $16 |
| 25th Percentile | $29,000 | $2,417 | $14 |
| 10th Percentile | $26,000 | $2,167 | $13 |
The highest paying types of bilingual customer services are customer service expert, customer service executive, and customer service professional.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Agent | $31,834 | $2,653 | $15.30 | 211,832 |
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
| Customer Service Professional | $46,620 | $3,885 | $22.41 | 251,374 |
| Customer Service And Billing | $32,444 | $2,704 | $15.60 | 205,689 |
| Customer Service Consultant | $37,471 | $3,123 | $18.02 | 225,026 |
| Customer Service Technician | $36,757 | $3,063 | $17.67 | 282,953 |
Top companies hiring bilingual customer services now:
Bilingual customer service salaries at Uline and Thermo Fisher Scientific are the highest-paying according to our most recent salary estimates. In addition, the average bilingual customer service salary at companies like Berlin Packaging and Oracle are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Uline | $41,105 | $19.76 |
| 2 | Thermo Fisher Scientific | $39,410 | $18.95 |
| 3 | Berlin Packaging | $39,087 | $18.79 |
| 4 | Oracle | $38,540 | $18.53 |
| 5 | GEICO | $37,723 | $18.14 |
| 6 | Sentry | $37,554 | $18.05 |
| 7 | Radiac Abrasives | $37,405 | $17.98 |
| 8 | Anheuser-Busch | $37,133 | $17.85 |
| 9 | Intuitive Surgical | $36,903 | $17.74 |
| 10 | USAA | $36,881 | $17.73 |
| 11 | Beacon Hill Staffing Group | $36,802 | $17.69 |
| 12 | University of Nebraska System | $36,640 | $17.62 |
| 13 | NV Energy | $36,539 | $17.57 |
| 14 | The Travelers Companies | $36,485 | $17.54 |
| 15 | Pentagon Federal Credit Union (penfed Credit Union) | $36,215 | $17.41 |
| 16 | Chewy | $36,130 | $17.37 |
| 17 | Waste Connections | $36,047 | $17.33 |
| 18 | Spectrum | $36,002 | $17.31 |
| 19 | State Bar of Texas | $35,988 | $17.30 |
| 20 | Planet Home Lending | $35,988 | $17.30 |
The average bilingual customer service salary varies across industries:
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Insurance | $33,646 | $16.18 |
| 2 | Health Care | $33,458 | $16.09 |
| 3 | Finance | $33,282 | $16.00 |
| 4 | Technology | $33,224 | $15.97 |
| 5 | Telecommunication | $33,119 | $15.92 |
| 6 | Retail | $31,806 | $15.29 |
| 7 | Professional | $30,238 | $14.54 |
The average bilingual customer service salary has risen by $4,719 over the last ten years. In 2014, the average bilingual customer service earned $27,669 annually, but today, they earn $32,388 a year. That works out to a 11% change in pay for bilingual customer services over the last decade.
Compare bilingual customer service salaries for cities or states with the national average over time.
Compare bilingual customer service salaries for individual cities or states with the national average.
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $32,400 | $15.57 | +3.1% |
| 2024 | $31,400 | $15.08 | +2.8% |
| 2023 | $30,500 | $14.67 | +2.5% |
| 2022 | $29,700 | $14.29 | +1.8% |
| 2021 | $29,200 | $14.04 | +1.8% |
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Ttec | Bilingual Customer Service and Sales Representative-Spanish-English-Remote | Tempe, AZ | 06/29/2025 | $33,392 |
| Ttec | Bilingual Customer Service Representative-Japanese | San Francisco, CA | 06/29/2025 | $43,827 |
| Ttec | Bilingual Customer Service Representative-Spanish | McAllen, TX | 06/29/2025 | $37,566 |
| TTEC | Bilingual Customer Service Representative-Spanish | Las Vegas, NV | 06/29/2025 | $37,566 |
| Ttec | Bilingual Customer Service Representative-Spanish English-Remote | New York, NY | 06/29/2025 | $41,573 |
| Carringtonres | Bilingual Customer Service Specialist, I | Westfield, IN | 06/29/2025 | $41,740 |
| Carringtonres | Bilingual Customer Service Specialist, I | Plano, TX | 06/29/2025 | $41,740 |
| Teletech Services Corporation | Bilingual Customer Service Representative-Spanish | McAllen, TX | 06/29/2025 | $37,566 |
| Teletech Services Corporation | Bilingual Customer Service Representative-Japanese | San Francisco, CA | 06/29/2025 | $43,827 |
| Teletech Services Corporation | Bilingual Customer Service and Sales Representative-Spanish-English-Remote | Bristol, CT | 06/29/2025 | $33,392 |
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