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Bilingual customer service skills for your resume and career

Updated January 8, 2025

4 min read

Bilingual customer service example skills

Below we've compiled a list of the most critical bilingual customer service skills. We ranked the top skills for bilingual customer services based on the percentage of resumes they appeared on. For example, 7.8% of bilingual customer service resumes contained data entry as a skill. Continue reading to find out what skills a bilingual customer service needs to be successful in the workplace.

15 bilingual customer service skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how bilingual customer services use data entry:

Call handling, providing account information while observing company/contract guidelines, performing data entry, account management and collections procedures.
Call Center Arrange Medical Transportation Confirm Medicaid Eligibility Data entry Skills Used Bilingual (Spanish)

2. Strong Customer Service

Here's how bilingual customer services use strong customer service:

Provide accurate account information and satisfactory solutions while navigating through multiple support applications to assist customers using strong customer service skills
Provided strong customer service with the highest degree of courtesy and telephone etiquette in entered information accurately into database.

3. Excellent Organizational

Here's how bilingual customer services use excellent organizational:

Profile Articulate Goal-oriented Ability to learn quickly and apply information Diligent Self-motivated Resourceful Poised Excellent organizational skills Persuasive.
Utilize excellent organizational skills to handle multiple duties simultaneously in a fast-paced, time sensitive work environment.

4. Excellent Interpersonal

Here's how bilingual customer services use excellent interpersonal:

Communicated with irate customers using excellent interpersonal-communication skills.
Provided individualized customer service to all retail patrons; used excellent interpersonal and communication skills to provide assistance and customer service.

5. Strong Computer

Here's how bilingual customer services use strong computer:

Utilized organizational and strong computer skills to ensure that orders from the other customer service representatives were entered correctly for manufacturing.
Assisted individuals with insurance coverage- Developed strong computer skills including Microsoft Office software- Provided excellent customer service experience

6. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how bilingual customer services use technical support:

Provided comprehensive technical support to English and Spanish speaking customers of multiple businesses using expert interpersonal and intercultural communication skills.
Provide technical support assistance on both calls and live chats simultaneously to assist beneficiaries with the MyMedicare.gov website

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7. Customer Inquiries

Here's how bilingual customer services use customer inquiries:

Educated customers regarding benefit entitlements in pension and health plans resulting in the resolution of over 70 customer inquiries daily
Responded to customer inquiries regarding products and services; acted as interdepartmental liaison to assist with problem/issue resolution.

8. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how bilingual customer services use customer care:

Offered quality customer care by taking payments, opening new accounts, and providing detailed information for billing questions that arose.
Call Center Environment providing customer care in areas of high bill resolution, bill management and customer complaints and fraud report.

9. Customer Satisfaction

Here's how bilingual customer services use customer satisfaction:

Provided effective customer satisfaction by assisting customers with purchasing wireless devices and qualifying them with what best suited their wireless needs.
Facilitated the transmission of information between several departments within the operation, to ensure punctual resolution and customer satisfaction.

10. Math

Here's how bilingual customer services use math:

Conducted Math tutorials inside the University for students taking up College Algebra and Trigonometry for the University Mathematics and Statistics Organization.
Demonstrated excellent verbal and written communication skills along with practical math, reading and comprehension.

11. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how bilingual customer services use outbound calls:

Demonstrated time management and organization to accurately resolve client issues and track interactions while maximizing availability for inbound and outbound calls.
Provided outstanding customer service via incoming/outbound calls as well as written correspondence.

12. Work Ethic

Here's how bilingual customer services use work ethic:

Managed large volume of customer communications from home-based work environment, demonstrating integrity and work ethic under minimal supervision.
Promoted to Inside Sales position during company restructuring after continued success in all assigned activity and showing highly dedicated work ethic.

13. Customer Accounts

Here's how bilingual customer services use customer accounts:

Analyzed and investigated customer accounts, prepared reports and provisioned customer and company records.
Received recognition for retaining customer accounts and increasing account upgrades.

14. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how bilingual customer services use product knowledge:

Demonstrated high attention to detail and product knowledge in handling complex issues related to time-sensitive travel benefits.
Demonstrated advanced product knowledge and the ability to solve customer issues and demonstrated a positive attitude.

15. Patients

Here's how bilingual customer services use patients:

Verified and updated patients demographics and insurance information as needed, sent messages to facilities concerning patient medications and concerns.
Handle high volume correspondence received from both patients and providers, validate documents manually and support computerized filing system.

5 Bilingual Customer Service resume examples

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List of bilingual customer service skills to add to your resume

The most important skills for a bilingual customer service resume and required skills for a bilingual customer service to have include:

Data Entry
Strong Customer Service
Excellent Organizational
Excellent Interpersonal
Strong Computer
Technical Support
Customer Inquiries
Customer Care
Customer Satisfaction
Math
Outbound Calls
Work Ethic
Customer Accounts
Product Knowledge
Patients
Customer Service

Social Work
Computer System
Telephone Calls
Dependability
Customer Loyalty
Basic Math
Customer Support
Inbound Phone Calls
Call Handling
Customer Interaction
Health Insurance
Delinquent Accounts
Problem Resolution
Credit Card Payments
Quality Standards
Customer Complaints

HIPAA
Medicaid
Medicare
Quality Customer Service
Customer Orders
Telephone Inquiries
Process Payments
Payment Arrangements
Customer Grievances
Customer Issues
Customer Problems
Scheduling Appointments
Billing Inquiries
Technical Issues
Billing Issues
Hippa

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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