Top Bilingual Customer Service Skills

Below we've compiled a list of the most important skills for a Bilingual Customer Service. We ranked the top skills based on the percentage of Bilingual Customer Service resumes they appeared on. For example, 34.1% of Bilingual Customer Service resumes contained Customer Service as a skill. Let's find out what skills a Bilingual Customer Service actually needs in order to be successful in the workplace.

The six most common skills found on Bilingual Customer Service resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Bilingual Customer Service jobs:
  • Demonstrate the ability to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations.
  • Delivered excellent customer service and conducted home office advertising promotions while functioning as a backbone service company for parent companies.
  • Multifaceted Italian and English customer service role auditing and supervising six customer service representatives in Bulgaria ensuring accuracy and proficiency.
  • Improved customer's satisfaction in department by assisting with exceptional customer service and providing knowledge about products.
  • Provided customer service support regarding eligibility, assistance with fulfillment requirements, verification of supporting documentation.
  • Provided exceeding quality customer service in a fast paced call center environment utilizing multiple processing systems.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service and processed payments.
  • Demonstrated the ability to provide quality professional customer service in a high-volume, fast-paced work environment.
  • Provided both Spanish and English speaking clients with professional and friendly customer service via telecommunication.
  • Communicated company policies and procedures to customers while maintaining a high level of customer service.
  • Answered customers' questions and provided information on procedures while providing quality customer service.
  • Provided excellent customer service via telephone by answering questions about services to city residents.
  • Developed procedures and responsible for management of day to day customer service department activities.
  • Developed the ability to maximize the customer service experience, including pacifying furious customers.
  • Received numerous awards for providing outstanding customer service and exceeding quality assurance expectations.
  • Use professional telephone interaction on inbound calls to provide signature customer service.
  • Provided analysis and recommendations to upper management to improve customer service operations.
  • Managed 35 Customer Service Reps to achieved significant improvements in their productivity.
  • Provide exceptional customer service processing payments for T-Mobile updating customer account information.
  • Retail Customer Service Representative skilled in answering questions and resolving concerns quickly.

Show More

2. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Bilingual Customer Service jobs:
  • Processed credit card transactions and verified shipping information to complete orders.
  • Entered and updated information, processed orders, handled cash and credit card transactions, voids, refunds and exchanges.
  • Make collections call, credit card transactions over the phone as well as in person.
  • Processed credit card transactions over the phone and setting of payment plan arrangements.
  • Handled credit card transactions up to 10k and check transactions up to 50k
  • Handled customer cash or credit card transactions.
  • Assist drivers in finding attorneys Post bond for drivers Review all credit card transactions Assist plan holders with language barriers

Show More

3. Bilingual Customer

high Demand
Here's how Bilingual Customer is used in Bilingual Customer Service jobs:
  • Participated in hiring additional Bilingual Customer Service Representatives in screening resumes, interviewing, selecting candidates, and extending job offers.
  • Provided exceptional customer service by responding to all inbound customer calls and written correspondences including the Bilingual Customers.
  • Supervised and coordinated activities for bilingual customer service team members engaged in telephone calls for customers.
  • Provided bilingual customer assistance across all areas, including technical support, troubleshooting and scheduling.
  • Developed and implement policies and procedures to work with bilingual customer base effectively.
  • Manage and insure quality control of all bilingual customer service representatives.
  • Delivered efficient, professional, and thorough bilingual customer service.
  • Handle international customer accounts, and train bilingual customer representatives.
  • Provided outstanding bilingual customer service for inbound call center.
  • Worked as a part-time temporary bilingual Customer Service Representative.
  • Performed bilingual customer service through fast and accurate order processing
  • Hired, developed and supervised Bilingual Customer Service department.
  • Created procedures to accommodate bilingual customer-base more effectively.
  • Translated Spanish documents and oversaw bilingual customer inquiries.
  • Prepared and trained new bilingual Customer Service Specialist.
  • Lead bilingual customer relations for Canadian region.
  • Functioned as a bilingual customer service representative.
  • Provided excellent bilingual customer service for auto loans
  • Served as bilingual customer service representative.
  • Provided excellent bilingual customer service.

Show More

4. Data Entry

high Demand
Here's how Data Entry is used in Bilingual Customer Service jobs:
  • Call handling, providing account information while observing company/contract guidelines, performing data entry, account management and collections procedures.
  • Received numerous awards for customer satisfaction, accuracy in data entry, and timeliness.
  • Document all calls with regards to participant inquires accurately using Call Tracking System/data entry.
  • Suggested system enhancements to streamline and facilitate end user data entry and retrieval.
  • Performed data entry and participated in ongoing marketing and selling campaigns as assigned.
  • Performed accurately all data entry functions to reflect customer activity / transactions.
  • Utilized sound technical skills to effectively perform order data entry.
  • Verified accurate data entry included patient information and coded.
  • Performed data entry; documenting personal information.
  • Complete supporting paperwork and data entry as required
  • Demonstrated accurate and efficient data entry.
  • Answer inbound calls, data entry, research and problem solving, verify medical benefits, transfer calls to correct department.
  • Job also demanded data entry, call tracking, and sales; as well as any other duties requested by supervisor.
  • Used software tools including: Microsoft Word, Data Entry, Excel, Outlook, 10K Spoke with customers by phone.
  • Answered calls, walked clients through system/portal issues and various other situations, and data entry for applications mailed/faxed in.
  • Focused on data entry for mail orders for the North East division of Taylor Gifts in accordance with TSR compliance.
  • Verified checks, credit cards balances, data entry, and updated customers' balances via computer database system.
  • Reviewed files, served in data entry, and collaborated with attorneys, doctors, & insurance adjusters.
  • Retail and sales representative for: Dress Brand, Dillard: Data Entry, Wal-Mart and Craft Depot.
  • Enter COBRA data entry (such as processing election forms) and prepare transfer report for designated companies.

Show More

5. Technical Support

high Demand
Here's how Technical Support is used in Bilingual Customer Service jobs:
  • Provide technical support assistance on both calls and live chats simultaneously to assist beneficiaries with the MyMedicare.gov website
  • Provided billing information, technical support and wireless assistance to customers in English and Spanish interchangeably.
  • Logged customer events, resolved resolution tickets from system, providing technical support and repair coordination.
  • Provided technical support and systems navigation for independent agents as well as customers.
  • Provided customer escalation with unresolved technical support issues.
  • Navigated customer through basic website technical support.
  • Provided technical support and performed troubleshooting.
  • Provide initial phone support for 3Com's French Canadian customer base in areas of hardware repair or replacement and technical support.
  • Work with customers over the phone to provide information and technical support as well resolve issues related to their warranties.
  • Provide Technical Support for inbound and outbound callbacks to Verizon Wireless customers, setting trouble tickets for engineers review.
  • Provided effective and timely resolution on a range of customer inquiries, such as billing and technical support.
  • Provide premier customer service and first level technical support for Dow Jones Interactive and Reuters Business Briefing products.
  • Received incoming US/International bilingual calls (Spanish/English) regarding technical support for Online Merchant Services American Express website.
  • Provided technical support, billing, Sales and Customer Service assistance to DirecTV customers via phone and email.
  • Provided outbound emergency dispatching on all alarm priorities and administered technical support for inbound calls on alarm issues.
  • Handled all technical support and trouble shooting incoming calls pertaining to computers, cell phones and other electronic devices
  • Handle different kinds of customers and services, from identity theft to customer service to technical support.
  • Answer customer questions about bills, charges, contracts, technical support on phones, and service.
  • Answered 140 to 200 calls per day for voice mail, move service and technical support.
  • Provided cross-carrier technical support and troubleshooting assistance for a variety of mobile devices and smart phones.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. Phone Calls

high Demand
Here's how Phone Calls is used in Bilingual Customer Service jobs:
  • Provided administrative support by managing phone calls, compiling data, evaluating mail, replicating documents, and other clerical responsibilities.
  • Utilize effective communication and problem solving abilities to address incoming phone calls and customer inquiries.
  • Handled customer service phone calls to resolve customers concerns proficiently and efficiently.
  • Take phone calls, enter data into Excel, as well as data sheets, draft letters, memorandums, etc.
  • Provide exceptional customer service to clients by taking phone calls and assisting them with any issue or request they might have.
  • Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
  • Check accuracy of work completed by co-workers, such as adjustments and reviewing phone calls for quality control and accuracy.
  • Developed highly empathetic client relationships and earned reputation for exceeding outgoing phone calls with an increase by 45%.
  • Handled phone calls in English and Spanish locally and internationally; solved any problems with a one call resolution.
  • Answered 80/100 phone calls per day from policyholders, responding to inquiries, resolving problems and correcting policy errors.
  • Answered up to 50 - 70 phone calls per day from agents and insured concerning their car insurance policies.
  • Follow up and resolve all customer issues, e-mails, phone calls, obtain payment of outstanding invoices.
  • Manage incoming phone calls from customers to answer questions related to individual life insurance and annuity policies.
  • Manage customer service for our line of products through help desk, email, and phone calls.
  • Answer Spanish and English phone calls and responsible for acting as a liaison between customers and companies.
  • Answer all phone calls within a two minute wait time; to catch up on any work.
  • Answer phone calls and respond to customer requests, provide customers with product and service information.
  • Answered phone calls about tax payers accounts, Sent notices to taxpayers when accounts were delinquent.
  • Answered phone calls and assisted customers and agents, correspondence, updated databases, processed payments.
  • Answer incoming phone calls on behalf of client; provide accurate and appropriate information to callers.

Show More

7. Spanish Speaking Customers

high Demand
Here's how Spanish Speaking Customers is used in Bilingual Customer Service jobs:
  • Developed & maintained relationships with all Spanish speaking customers due to being only bilingual representative in entire division.
  • Teach Wireless workshops Communicate effectively with Spanish speaking customers about products, services and promotions.
  • Translated internal communications and conducted follow-up calls with Spanish speaking customers.
  • Provided comprehensive customer service and support for Spanish speaking customers.
  • Provided customer service to external Spanish speaking customers.
  • Utilize Spanish to communicate effectively with Spanish speaking customers
  • Conducted Retention functions for Spanish speaking customers.
  • Managed English and Spanish speaking customers simultaneously.
  • E-mailed and communicated with Spanish speaking customers.
  • Answered and returned calls for English and Spanish speaking customers in order to answer questions and assist in credit loan applications.
  • Provided excellent customer service to both English and Spanish speaking customers regarding the lecture of their current and former phone bills.
  • Assisted Spanish Speaking customers with inquiries on Federal Student loans, verified students school statuses, input information in CLASS database.
  • Assist Spanish speaking customers with inquiries on their phone bill, payment arrangement, explanation of new products and services.
  • Provided quality customer service to English and Spanish speaking customers inquiring about the availability of products or status of orders.
  • Received and or placed telephone calls to Spanish speaking customers regarding customer banking questions, inquiries and requests.
  • Handled high volume of incoming calls from Spanish speaking customers responding to radio spots marketing mortgage loan solutions.
  • Translated for all Spanish speaking customers and executed services that included money transfers, check cashing and payroll advances
  • Resolve customer issues and complaints in an inbound call center environment for both English and Spanish speaking customers.
  • Served English speaking and Spanish speaking customers by determining requirements; answering billing and many other inquiries.
  • Assisted Spanish speaking customers navigate kiosks who were seeking birth certificates, death certificates and general information.

Show More

8. Billing Questions

high Demand
Here's how Billing Questions is used in Bilingual Customer Service jobs:
  • Resolve customer's technical and billing questions while maintaining high quality standards and overall customer satisfaction.
  • Assist customers with billing questions and negotiate acceptable payment arrangements.
  • Handled customers inquiries, complaints, billing questions and payment extensions/service request as well as offering and setting up payment agreements.
  • Answered technical questions, billing questions, and resolved complaints, for English, Spanish and some Portuguese speaking customers.
  • Handled customer inquiries, complaints, billing questions, payments, extension/service requests for Southern California Edison Electric Co.
  • Handled incoming calls from policy holders and provided assistance with their inquiries, payments, billing questions and claims.
  • Processed phone endorsements, cancellations and answered billing questions on a daily basis to comply with customers requests.
  • Handle customer inquiries, and complaints, billing questions and service requests, in both English and Spanish.
  • Handle customer inquiries, complaints, billing questions and various service requests regarding their mortgage loans.
  • Educated customers on billing questions and issues, such as non- pay, and disconnects.
  • Provide customer service to customers with billing questions and technical problems with the phones.
  • Handle customer inquiries, complains, billing questions and payment extensions / service request.
  • Answer billing questions Take orders by telephone and handle correspondence from customer and representatives.
  • Review Billing questions and make recommendations to English and Spanish speaking VZW customers.
  • Assisted customers with billing questions and issued orders for new services and moves.
  • Assist with billing questions, extensions on accounts, pay agreements and credits.
  • Job responsibilities included taking leak orders, service orders also answering billing questions.
  • Answered incoming calls for AT&T, answered customers billing questions.
  • Resolved a variety of customer inquires such as technical and billing questions.
  • Escalate problems to the supervisor if necessary and answer any billing questions.

Show More

9. Outbound Calls

high Demand
Here's how Outbound Calls is used in Bilingual Customer Service jobs:
  • Demonstrated time management and organization to accurately resolve client issues and track interactions while maximizing availability for inbound and outbound calls.
  • Provided outstanding customer service via incoming/outbound calls as well as written correspondence.
  • Performed outbound calls to survey customers and/or scheduled services when necessary.
  • Make outbound calls and/or generate letters to obtain additional account information.
  • Handle inbound and outbound calls discussing benefits, scheduling appointments and completing applications for members of a wide variety of insurances.
  • Responded to Inbound/ Outbound calls and documented customer's inquiries in Customer Satisfaction Contact Database, using Word and Excel.
  • Handle assigned accounts where they provide coverage for both inbound and outbound calls for the purpose of selling client products.
  • Provide positive, individualized customer care for hundreds of customers each week, as taking inbound and making outbound calls
  • Resolve complex issues that required making outbound calls to doctor's office, inquiring about member's medical plan.
  • Worked in a face paced environment taking inbound calls and making outbound calls updating customers on their insurance claims.
  • Handled in and outbound calls, informed patients of outstanding Medical and Ems bills establishing to collect payment full.
  • Answer incoming calls and making outbound calls in call center environment for potential customers interested in auto financing.
  • Conduct outbound calls to welcome members, respond to voice messages, conduct surveys, etc.
  • Answer incoming/placing outbound calls to claimants to provide updates status on their Social Security Disability Claims.
  • Performed outbound calls to remind the patients of the date and time for the appointment.
  • Make all assigned outbound calls, handle drops and perform all daily duties as assigned.
  • Manage 200 bilingual inbound/outbound calls a day on average, in compliance with HIPAA laws.
  • Answered inbound and performed outbound calls with patients, attorneys, doctors and insurance companies.
  • Make outbound calls to customers to verify the facts of loss for the claim.
  • Verify customer policy insurance, file claim, and take inbound & outbound calls.

Show More

10. Customer Accounts

high Demand
Here's how Customer Accounts is used in Bilingual Customer Service jobs:
  • Analyzed and investigated customer accounts, prepared reports and provisioned customer and company records.
  • Received recognition for retaining customer accounts and increasing account upgrades.
  • Disputed unauthorized transactions and placed stop payments on customer accounts.
  • Excelled at resolving inquiries into customer accounts effectively and efficiently.
  • Answer incoming telephone inquiries regarding customer accounts.
  • Installed/Deferred accounts and deposits within current policies and procedures as needed to cancel any further action to customer accounts.
  • Tasked with making financial decisions to protect/collect revenues and adjusts customer accounts and possibly, achieve a sale quota.
  • Notate customer accounts with brief detailed description of problem and steps taken to resolve issue while maintaining call control.
  • Establish, manage & record customer accounts, use computer data to keep customers up to date records.
  • Responded to 70 + call per day, resolution of billing and update customer accounts.
  • Provided updates to service management system database as required keeping track of all customer accounts.
  • Process phone payments to credit customer accounts or to make past due accounts current.
  • Assist customers with information regarding CPS Energy services and customer accounts utilizing SAP software.
  • Handled inbound calls for home insurance checks for escrow accounts/related issues with customer accounts.
  • Answered inbound call inquiries regarding customer accounts and payments for AT&T.
  • Opened an average of 5 customer accounts daily and recorded account information.
  • Updated customer accounts to keep accurate and current in the database system.
  • Handle adjustments on customer accounts pertaining to the bill and payments made.
  • Reviewed customer accounts and performed correct procedure to aid with customer inquiries.
  • Manage inbound and outbound calls concerning customer accounts in Spanish and English.

Show More

11. High Call Volume

high Demand
Here's how High Call Volume is used in Bilingual Customer Service jobs:
  • Achieve performance standards in a high call volume average of 80 calls per day and maintaining a high level of professionalism.
  • Assisted in handling high call volumes of calls concerning Medicare Advantage plans, and Medicare Part D (prescription) plans.
  • Utilize advanced computer technology to handle high call volumes to eliminate customer hold times.
  • Manage high call volume by reducing call time without compromising customer value and experience.
  • Maintained high call volume of 300-380 calls daily inbound and outbound calling.
  • Work in a fast paced, cooperative, high call volume environment.
  • Answered to extremely high call volume with no time between calls.
  • Experienced in a high call volume with incentive based call center.
  • Answer calls in a high call volume fast paced call center.
  • Managed a high call volume from both Spanish and English customers.
  • Translated for English speaking CSR's during high call volumes.
  • Provide excellent customer service, dealing with high call volume.
  • Handled high call volume on a multiple phone line.
  • Work well under pressure and high call volumes.
  • Fast paced call center with high call volume.
  • Answered calls swiftly in a high call volume.
  • Received inbound calls from both English and Spanish speaking banking customers at a busyhigh call volume call center.
  • Rectified billing issues, processed refunds, and accomplish customer satisfaction High Call Volume environment.
  • Call center Received various calls from several clients at high call volume.

Show More

12. Customer Complaints

high Demand
Here's how Customer Complaints is used in Bilingual Customer Service jobs:
  • Communicated directly with customers by phone and electronically email to resolve customer complaints.
  • Used procedures/Doorways system to assist customer inquiries and resolve customer complaints.
  • Conducted investigations into customer complaints and ensured appropriate resolutions were achieved.
  • Resolved complex customer complaints and inquiries within policy and time-frame.
  • Resolved customer complaints regarding Select Comfort products and services.
  • Handled customer complaints regarding billing statements and data overages.
  • Evaluated and resolved customer complaints by presenting solutions.
  • Resolved customer complaints and examined alternatives for resolution.
  • Maintained enthusiasm while resolving customer complaints.
  • Worked with and resolved customer complaints
  • Assisted with escalated customer complaints.
  • Call Center Environment providing customer care in areas of high bill resolution, bill management and customer complaints and fraud report.
  • Enter customer complaints into SAP, and review order status and update customers on shipment status for their orders.
  • Resolved customer complaints by issuing gift card or by working with Store Managers to ensure clients were satisfied.
  • Manage orders, confirm product availability, notify shipment, and direct any customer complaints or returns.
  • Handled escalated customer complaints where I provided customers with a satisfactory solution to their concern or issue.
  • Assist in the registration and activation process and also handle customer complaints and issues as well.
  • Documented customer complaints as well as compliments in reference to their experience with Best Buy.
  • Answer phones, make appointments and resolve customer complaints in a professional and expedient manner.
  • Resolved customer complaints or issues involving product and service in an efficient and timely manner.

Show More

13. Internet

high Demand
Here's how Internet is used in Bilingual Customer Service jobs:
  • Review and approve internet based orders per management guidelines.
  • Assisted customers/new customers with placing orders for internet/cable/phone service.
  • Provided help with online/Internet banking troubleshooting.
  • Handled inbound calls and escalation calls to the point of resolution from both business and consumer accounts dealing with internet services.
  • Entered all produce and product orders into the system that came from fax, phone, internet or walk in customers.
  • Initiate or cancel sales orders, and obtain details of complaints/discrepancies via telephone, fax, email and /or internet.
  • Use of computer systems and programs such as: Word, Excel, Internet Explorer, DOS and Microsoft Outlook.
  • Team player Skills Used Internet search Logged calls within AUX time Multitasking Active listening Type 30-45 wpm Windows Communicating effectively
  • Provided resources to clients in order to apply for discount programs on internet, utility bills, cell phones.
  • Assisted customer with troubleshooting, billing, service inquiries for local, wireless, internet and VoIP service.
  • Will take bilingual inbound calls; take orders of products for customers and payments Trouble shoot, access Internet
  • Assisted current and new customers with their video, internet, home phone, and home security needs.
  • Handled inbound phone calls and internet money transaction for +1,000 customers located in the United States and Canada.
  • Assist customers with information on their accounts whether internet service, mobile phone or satellite dish accounts.
  • Utilized Microsoft Word, Excel, Outlook Express, and the Internet to effectively perform job responsibilities.
  • Conduct first level troubleshooting to resolve cable and internet service problems prior to transferring to technical representative.
  • Provide high volume customer support to consumers via telephone or Internet (instant messaging or email).
  • Educated and sold customers on Home Products such as, Internet, cable, and wireless products.
  • Provided customer service for AT&T local telephone service, long distance, and Internet.
  • Used the internet and inter-department files to research and to be able to answer customer inquiries.

Show More

14. New Accounts

high Demand
Here's how New Accounts is used in Bilingual Customer Service jobs:
  • Research customer existing account information to add to new accounts and consumer credit information.
  • Strengthen relationship with established portfolio of distributors and new accounts.
  • Processed business transactions in connection with activation of new accounts.
  • Contributed to an 8% sales increase in 2004 by activating new accounts, verified credit check, service activation and changes
  • Offered quality customer care by taking payments, opening new accounts, and providing detailed information for billing questions that arose.
  • Handle enrollments for new accounts (promote and sell services) as well as general billing inquiries and retention calls.
  • Opened new accounts, Closed accounts, transferred services, took payments, disconnected services as well as reconnected services.
  • Manage card members accounts; address and name change, taking applications for new accounts, request replacement cards.
  • Prepared and processed service orders for maintenance requests, on new accounts installations and ensured the follow-up procedures.
  • Compile information about new accounts, enter account information into computers, and file related forms or contracts.
  • Train and counsel agents on new accounts, providing them with information and tools to be successful.
  • Assisted customers with billing, taking payments, opening new accounts, emails and faxing.
  • Set up new accounts, resolved issues and concerns in a timely and professional manner.
  • Placed orders and sales, opened new accounts, and delivered issues and returns.
  • Process payments, open new accounts, resolve any problem on customers' accounts.
  • Resolved billing issues, opened new accounts and offered new products and services.
  • Interpreted for Spanish clients who open new accounts or applied for financial loans.
  • Selected to compile database of contact information for leads for new accounts.
  • Establish new accounts for residential, small, and large commercial customers.
  • Enrolled customers to new accounts, as well as canceling customers accounts.

Show More

15. Payment Arrangements

average Demand
Here's how Payment Arrangements is used in Bilingual Customer Service jobs:
  • Investigated financial inquiries, negotiated payment arrangements, documented information, explained processes and procedures, and ensured accuracy.
  • Confirm and negotiate payment arrangements; research any discrepancies handling accounts with speed and accuracy while maintaining professionalism.
  • Negotiated payment arrangements and completed financial statement forms; processed payments for residential and commercial accounts.
  • Assisted patients and insurance representatives to resolve accounts and negotiated payment arrangements.
  • Provided price quotes and established payment arrangements according to departmental guidelines.
  • Conciliated delinquent account balances with customers by making payment arrangements.
  • Used negotiation skills to establish reasonable payment arrangements.
  • Handled various portfolios for credit cards and assisted customers with credit checks, payments, credit limit increase and payment arrangements.
  • Helped set up payment arrangements and established coverage changes, added new drivers to plans and updated existing coverage information.
  • Assist customers with their bills, power outage, outside lights, start/stop/transfer service, and also make payment arrangements.
  • Assisted customers with payments, payment arrangements, and setting up trouble calls for Southern California Edison Electric Company.
  • Assisted with Spanish and English speaking customers on billing inquiries, payment arrangements, extensions, and service issues.
  • Created and explained payment arrangements for customers with low income and customers unable to make their monthly payments.
  • Researched and provided thorough analysis of taxpayers' accounts looking for refunds or payment arrangements.
  • Called customers in reference to past due accounts, reviewed accounts and made payment arrangements.
  • Assisted customers with billing inquiries, set payment arrangements, closed accounts, and documented.
  • Processed payments, request for refunds and set up payment arrangements over the phone.
  • Provided billing details, payment options, and payment arrangements to avoid disconnections.
  • Contacted customers with past due accounts to attain payments or payment arrangements.
  • Encouraged payment from patient through credit card, check or payment arrangements.

Show More

16. Medicaid

average Demand
Here's how Medicaid is used in Bilingual Customer Service jobs:
  • Answer Inbound calls from Medicare/Medicaid customers inquiring about their plan benefits, assist with locating medical/dental providers and answer enrollment questions.
  • Assisted Medicaid clients with insurance coverage, Primary caregiver information, gave detailed coverage and eligibility, scheduled transportation.
  • Call Center Arrange Medical Transportation Confirm Medicaid Eligibility Data entry Skills Used Bilingual (Spanish)
  • Conducted health assessments for Medicaid recipients and developed recommendations to help avoid future issues.
  • Run programs and conduct membership reconciliation for Medicaid product.
  • Provide customer service to Medicaid clients who needs medical transportation
  • Educate Medicaid and Chip members regarding rights and responsibilities
  • Received inbound calls scheduling transportation for members on Medicaid
  • Determined if consumer was eligible for Medicaid.
  • Assist Medicaid members with non-emergency medical transportation.
  • Provided customer service to Medicaid users.
  • Translate Medicare/Medicaid equipment rental contracts.
  • Assisted members that participated with Medicaid choose a primary care physician, and select the proper medical assistance that was needed.
  • Answered incoming calls and assess client needs; provided information and screening for the MAP, Medicaid and CHIP.
  • Preformed related duties assisting inbound Medicaid calls; primary physician changes, demographic and resolutions with plan benefits.
  • Help moms to enroll new born on Illinois Health Connect insurance through a new Medicaid Pilot Program.
  • Helped find recipients local Health and Human Service Commissions office for questions regarding Medicaid and other services.
  • Perform eligibility and benefits checks for clients on Medicaid, Medicare and private insurance.
  • Assist consumers with enrollment process into Medicaid/Qualified Health Plans for the state of Connecticut.
  • Scheduled medical and dental appointments for Children under the Texas Health Steps Medicaid project.

Show More

17. Medicare

average Demand
Here's how Medicare is used in Bilingual Customer Service jobs:
  • Interact with customers to provide information in response to inquiries received via telephone from Medicare participating and non-participating members.
  • Communicate appropriate Medicare enrollment periods and evaluate evidence for compliance with certain special circumstances such as Disability SEP.
  • Performed simple terminations when Beneficiaries employer coverage had terminated to update Medicare coverage to primary insurance.
  • Helped explain beneficiaries' benefits and coverage guidelines for Medicare coverage.
  • Educated beneficiaries on Medicare benefits and policies with professional manner.
  • Provide mail-order pharmacy services to medicare recipients.
  • Assisted Medicare beneficiaries and providers.
  • Receive Plan B Medicare based customer and provider inquiries via phone, fax, mail and e-mail, while verifying entitlement.
  • Helped beneficiaries enroll or dis-enroll from their Medicare Prescription Plan (PDP) or a Medicare Advantage Plan (MA/MA-PDP).
  • Assist with customer(s) inquiry regarding Medicare coverage, claim information, and services offered and enroll in drug plans
  • Received inbound calls from customers to assist them with all enrollment activities for all Medicare products offered by Florida Blue.
  • Explained to callers what method of payment Medicare used to pay on services received and what was their responsibility.
  • Required to meet Medicare Open Enrollment training before being assigned to a team in both English and Spanish.
  • Assisted customers 65 years of age and older with Medicare benefits and enrollment process for prescription coverage.
  • Provided customer service over the phone to individuals interested in the new Affordable Care Act and Medicare.
  • Provided information related to industry and government changes, i.e., Medicare, FDA and JCAHO.
  • Receive inbound calls from members and providers regarding claim status, and Medicare supplemental benefit information.
  • Retrieve Health Information (1-800-Medicare) for Medicare Beneficiaries via computer in both English and Spanish.
  • Informed and enrolled beneficiaries into various Medicare Advantage Plans / Supplemental Insurance Plans/ Prescription Drug Plans.
  • Verified documents patients received and explained in great detail claim, Medicare, billing information.

Show More

18. Health Care

average Demand
Here's how Health Care is used in Bilingual Customer Service jobs:
  • Answered and assisted with inbound Spanish speaking calls for Medicare, the Federal Market Place programs and Affordable Health care Act/programs.
  • Schedule customers to attend Medicare, Florida Health Care Plans, and/or approaching Medicare seminars based on their necessities.
  • Worked with members, providers, and internal departments to resolve health care discrepancies with pharmacy and doctor offices.
  • Maintain a close relationship with the service providers and solve any issues related to the senior health care plan.
  • Provide excellent customer service to patients, staff and community health care providers while handling a high volume of calls
  • Fielded incoming calls and assisted callers with Dependent Eligibility Reviews guidelines for health care coverage per employer's requirements.
  • Assess client's health care needs and assists clients in selecting the health plan of their choice.
  • Assessed clients' health care needs and assist clients in choosing a health plan.
  • Collect data and submit health care enrollment applications, refer to other agencies.
  • Educate callers on Access Health Connecticut Marketplace and the Affordable Health Care Act
  • Assisted with physician billing and claims processing and health care collections.
  • Work with Health Care Flexible Spending Accounts and Dependent Care accounts.
  • Completed reports from each health care provider as needed.
  • Call center representative, providing client-approved pharmaceutial information to patients and health care providers.
  • Worked with vendors and track all trips to make sure health provider protocols are follow correctly to each health care provider.
  • Explained health care product to inbound phone callers, and assisted the callers in obtaining localmedical provider information and appointments.
  • Acted as trusted advisor and educator on health care related inquiries.
  • Educated customers on insurance-related health care issues by demonstrating a thorough knowledge of all Humana products.

Show More

19. Customer Information

average Demand
Here's how Customer Information is used in Bilingual Customer Service jobs:
  • Entered customers information into database for new cable service, gathered and verified all required customer information for tracking purposes.
  • Managed multiple software programs and tasks simultaneously to retrieve customer information and provided accurate feedback and resolutions.
  • Update customer information received from the customer loyalty surveys and process customer complaints and/or compliments.
  • Handled delicate customer information such as social security numbers, Credit card and checking information.
  • Record potential feedback or services to management by collecting customer information and analyzing customer needs.
  • Help fellow agents locate customer information efficiently and provide information on any client updates.
  • Utilize computerize system to search and access customer information in our records management systems.
  • Verify customer information on account is correct and update as necessary using computer screens
  • Maintain accurate call records in database to provide current updated customer information.
  • Utilize multiple software applications to retrieve and relay relevant customer information.
  • Retrieved and documented customer information while listening intently to the customer.
  • Utilized in-house software for entering new customer information into database.
  • Maintained confidentiality during service requests while managing sensitive customer information.
  • Updated & maintained communication with processors with revised customer information.
  • Entered and updated customer information into a computer database.
  • Recorded all customer information and call history information.
  • Entered or transferred customer information into computer database.
  • Collected and typed customer information into computer database.
  • Update customer information and provide alarm history.
  • Recorded customer information and processed insurance claims.

Show More

20. Trouble Shooting

average Demand
Here's how Trouble Shooting is used in Bilingual Customer Service jobs:
  • Enrolled and assisted with user id/password resets, navigation, and basic inter-net and browser trouble shooting for successful log-in.
  • Handled inbound calls for cellular phone customers, answered questions pertaining to billing, trouble shooting, and sales.
  • Resolve challenging customer issues including device-related trouble shooting, billing, service inquiries, sales and more.
  • Trouble shooting the equipment and making sure it would work correctly for the customer.
  • Assisted with billing and payments, trouble shooting service, installation, and complains.
  • Place orders, assist with existing order inquiries, website trouble shooting, rewards
  • Answer questions from costumers and resolve any trouble shooting pertaining to products.
  • Assisted customers with trouble shooting their devices and phone services.
  • Resolved data-related issues including MMS and WAP/GPRS trouble shooting.
  • Resolved customer issues with trouble shooting and programming equipment.
  • Assisted existing customers with trouble shooting issues.
  • Applied trouble shooting and problem solving techniques.
  • Assisted in trouble shooting any electrical problems.
  • Trouble shooting credit card processing terminals.
  • Trouble shooting of charging stations.
  • Trouble shooting problems with appliances.
  • Assist customers with new orders, billing, over the phone Payments, Trouble Shooting, Claims, Upsell additional items.
  • Assisted, through the help desk option of the program, with online applications, trouble shooting, among other services.
  • Cable and Telephone Repair Trouble Shooting, Handle calls in a time efficient way by using my tools in the correct manner
  • Resolved problems and performed trouble shooting to users of Acer, Gateway, E-machine computers and telephones via phone and email.

Show More

21. Customer Interactions

average Demand
Here's how Customer Interactions is used in Bilingual Customer Service jobs:
  • Documented customer interactions and followed up, if necessary
  • Log customer interactions and transactions.
  • Keep records of customer interactions details of inquiries, complaints, or comments, as well as actions taken.
  • Take new orders, process payments, schedule repairs, and keep records of customer interactions or transactions.
  • Keep records of customer interactions and transactions, record details of inquiries, comments and complaints.
  • Handled in-bound calls Ensured complete and efficient customer interactions Average Handle Time and Quality
  • Maintained records of customer interactions or transactions, recorded details of inquiries, complaints, or comments.
  • Trained new hire staff on customer interactions

Show More

22. Customer Questions

average Demand
Here's how Customer Questions is used in Bilingual Customer Service jobs:
  • Demonstrate excellent online customer service etiquette and strong customer relationship skills when responding to customer questions and concerns.
  • Responded to Customer Questions and Concerns via telephone regarding their benefits, referral and Authorizations.
  • Provided guidance to Customer Service Representatives in the resolution of difficult customer questions and/or problems.
  • Provided excellent customer service by answering customer questions about their orders.
  • Answered phones and attended to customer questions effectively and efficiently.
  • Handle inbound phone calls that consist of troubleshooting account problems, answering customer questions, tracking and entry of orders/returns.
  • Follow up, address and resolve internal/external Customer questions and problems ensuring the highest level of Customer satisfaction.
  • Answered customer questions and concerns, offering suggestions and recommendations to ensure needs were met and exceeded.
  • Handled customer questions, complaints and shipping inquiries with the highest degree of courtesy and professionalism.
  • Served as point-of-contact for co-workers and office staff in responding to customer questions and concerns.
  • Responded to customer questions in any of 12 states, each with unique guidelines.
  • Answered customer questions regarding medical equipment and the company's scope of services.
  • Answered 80+ calls daily dealing with customer questions, inquiries, and complaints.
  • Take inbound calls for credit card and helped with the customer questions.
  • Research and resolve a wide variety of customer questions or issues.
  • Answered customer questions surrounding policy, claims and billing issues.
  • Answer customer questions and qualified referrals to our sales team.
  • Answered customer questions regarding billing including open-c, service problems.
  • Answered customer questions and queries within a call center environment.
  • Handled customer questions and requests with knowledge and professionalism.

Show More

23. Appropriate Departments

average Demand
Here's how Appropriate Departments is used in Bilingual Customer Service jobs:
  • Act as intermediary between customer and appropriate departments to ensure customer satisfaction.
  • Obtained accident descriptions and directed calls to appropriate departments.
  • Communicate order inquiry and routing with appropriate departments.
  • Identify member/provider issues and refers to appropriate departments.
  • Route referrals and prior authorizations to appropriate departments.
  • Redirect inbound calls to appropriate departments efficiently.
  • Referred customers to appropriate departments and supervisors.
  • Directed customer calls to appropriate departments.
  • Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support.
  • Verified system problems (IR), notified the appropriate departments and followed-up to ensure compliance.
  • Coordinate work requests with appropriate departments and service centers; informs customers of actions taken.
  • Trained corporate office operator and assisted in transferring calls to the appropriate departments.
  • Assisted in troubleshooting with claims and directed issues to appropriate departments.
  • Screened all incoming calls and transferred to the appropriate departments.
  • Document customer concerns and forward complaint trends to appropriate departments.
  • Directed clients to main claims and appropriate departments.
  • Transfer calls to appropriate departments.
  • Route clients to appropriate departments.
  • Guide customers to appropriate departments.
  • Approved or denied loan applications, processed paperwork and notated in the system Transferred calls to appropriate departments

Show More

24. Telephone Calls

average Demand
Here's how Telephone Calls is used in Bilingual Customer Service jobs:
  • Conducted outbound telephone calls to customers handling highly confidential information.
  • Answered incoming telephone calls handling customer service for Payroll Company.
  • Provided office reception and screened incoming telephone calls.
  • Received telephone calls pertaining to accounts, balance, transfers, late fees, and other calls related to information services.
  • Answer customer questions and concerns via email and telephone calls from Unites States, Canada, and Mexico.
  • Answered over a 100 telephone calls daily regarding tracking of shipments and scheduling courier pick up.
  • Provide excellent customer service while handling routine and non-routine customer telephone calls and email inquiries.
  • Obtain client information by answering telephone calls;interviewing clients, and verifying information.
  • Answer all incoming telephone calls in a professional, helpful and courteous manner.
  • Receive and respond to telephone calls from customers in the claims call center.
  • Initiated all collection activities such as telephone calls, letters, and emails.
  • Answer inbound telephone calls to resolve clients mortgage/banking insurance queries.
  • Placed telephone calls or arrange conference calls as instructed.
  • Received telephone calls from the United States.
  • Assisted with customer service telephone calls.
  • Answered telephone calls and assisted walk-in clients, always giving customers accurate information.
  • Attended telephone calls from distributors with any paperwork or explanation that they need.
  • contract assignment) Answered customer/patient telephone calls; processed member and/or provider information and addressed member inquiries.

Show More

25. Appropriate Changes

average Demand
Here's how Appropriate Changes is used in Bilingual Customer Service jobs:
  • Confirmed that appropriate changes were made to resolve customers problems During inbound/outbound calls and or physically in store.
  • Check to ensure that appropriate changes were made to resolve customers' billing issues or deleting plans.
  • Address customer's inquiries and resolve problems to ensure that appropriate changes are made.
  • Check to ensure that appropriate changes were made to resolve customer problems.
  • Make appropriate changes in computer system and patients chart.
  • Recorded customer information for office records and made appropriate changes upon receipt of ticketing, cancellation and other pertinent information.

Show More

26. Accurate Information

average Demand
Here's how Accurate Information is used in Bilingual Customer Service jobs:
  • Escalate unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution.
  • Recorded specific and accurate information for internal reporting of specific products and customer issues.
  • Research and respond to external policyholder requests with timely and accurate information.
  • Meet and exceed customer expectations by providing accurate information regarding their accounts.
  • Provided accurate information and assistance to Spanish/English speaking taxpayer accounts.
  • Provide customers with accurate information regarding service options and pricing.
  • Communicated accurate information to customers to ensure satisfaction.
  • Clarified inaccurate information and explained the application process.
  • Created service request by entering accurate information on the SRMT automated system by performing query function to obtain the information.
  • Managed inventory, order requests, and forecasting levels in order to provide the customer with accurate information.
  • Verify beneficiary's information and provide them with accurate information on their benefits, status on claims etc.
  • Answer general to complex customer inquiries via telephone and provide accurate information regarding all bank products.
  • Answer inquires by clarifying desired information: Researching, locating, and providing accurate information.
  • Used Knowledge Base help guide to ensure the customer received accurate information on each call.
  • Toggle between 8-12 computer screens to provide accurate information while tracking phone calls as well.
  • Focused on accurate information and correct grammar in every email reply to our customers.
  • Utilized multiple resources at once to retrieve the most accurate information for the client.
  • Reported detailed and accurate information to lenders, MMI s partners and government agencies.
  • Navigated and performed various searches with given resources to provide accurate information to patients.
  • Take accurate information from customers to transfer, initiate, & cancel service.

Show More

27. Customer Care

average Demand
Here's how Customer Care is used in Bilingual Customer Service jobs:
  • Deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence.
  • Answer incoming calls to the Customer Care Center following established insurance policies and procedures (English and Spanish).
  • Awarded Customer Care Incentive Award two months in a row for consistently meeting call quality and scheduled adherence metrics.
  • Worked within a team environment to carry out a full range of customer care and quality assurance functions.
  • Used proper telephone etiquette as well as customer care practices while working with customers and their accounts.
  • Advocated on company's behalf resolving more complex customer care inquiries, such as hotel experience satisfaction.
  • Provide customer care via email and chat and solve concerns to current customers regarding there service.
  • Aligned Customer Care strategies with corporate vision, goals, business operations, and markets.
  • Maintained a commitment of customer care and ensuring that the customer's needs are met.
  • Assisted the Customer Care Refunds department in processing refunds and calculating totals.
  • Handle basic customer care tactics and contribute to additional projects as assigned.
  • Provide positive, customer care for hundreds of customer each day.
  • Maintained knowledge of current products and services enabling quality customer care.
  • Provided English and Spanish customer care call center in 3 states
  • Adhere to Customer Care Metrics and Quality Assurance Program.
  • Delivered excellent customer care while handling customer's needs.
  • Managed a team of 25 customer care representatives.
  • Participate in training of Customer Care Representatives and Medifast employees.
  • Answer English and Spanish calls in order to assist customers with their debt cancellation programs in a inbound customer care setting.
  • Assisted the customer care inbox with answering customer related inquiries, when the help was needed.

Show More

28. Problem Resolution

average Demand
Here's how Problem Resolution is used in Bilingual Customer Service jobs:
  • Ensured customer satisfaction, promptly repaired trust, located resources for problem resolution and designed best-option solutions.
  • Demonstrated a keen product and services knowledge and completed follow-up to ensure successful problem resolution.
  • Provided customer service to foreign vendors and facilitated problem resolution regarding payment issues.
  • Provided first level support and problem resolution along with excellent customer service.
  • Utilized problem resolutions and superior client servicing techniques to resolve customer issues.
  • Facilitated problem resolution between management and ExPat customers.
  • Used every resource available for problem resolution.
  • Give appropriate information to answer questions, took over calls for CSR locate resources for problem resolution and design best-option solutions.
  • Provided problem resolution for balance inquiries, fraud alerts, lost or stolen cards, incorrect balances, transaction disputes.
  • Diagnose problems using active listening and various sources to rapidly lead callers to problem resolution.
  • Acted as a patient advocate to facilitate problem resolutions in a timely and courteous manner.
  • Process customer requests including payments, balance transfers, special situations and problem resolution.
  • Make outgoing calls, as necessary, to notify agent of inquiry/ problem resolution.
  • Use a systematic approach for problem resolution and drove for results.
  • Handle incoming calls by processing orders and providing problem resolution.
  • Assisted clients with problem resolution regaining customer's loyalty.
  • Calmed irate callers and located resources for problem resolution.
  • Initiate and submit incident tickets for problem resolution.
  • Answered calls, data entry and problem resolution.
  • Assisted customers in problem resolution as needed.

Show More

29. Product Information

average Demand
Here's how Product Information is used in Bilingual Customer Service jobs:
  • Answered customer questions regarding insurance product information, benefits, claims resolution, eligibility and billing questions.
  • Provided excellent customer service by answering customer inquiries, solving problems, and providing accurate product information.
  • Provided customers with product information, pricing, availability, product servicing and warranty.
  • Answered inbound calls/customer inquiries regarding shipment status or product information.
  • Answered an average of 65 calls per day to solve problems and provide new product information for a credit company.
  • Assisted customers with product information, selection, requests for pricing and availability, account information and order placement.
  • Offer product information and knowledge to customers for their home, wireless, internet and satellite services.
  • Handled inquiries where to send claims, benefits, product information from Clients/Members and Providers.
  • Assisted customers with general billing and product information for telephone, internet and satellite services.
  • Assist customers with returns, shipping status, product information, and product inventory.
  • Provided full product information (price, stock, safety, promotions etc.)
  • Handled customer concerns with shipping and product information in both English and Spanish.
  • Provide customers with detailed product information in their language of choice.
  • Provided product information to clients both in English and Spanish.
  • Assist with placement of orders and product information.
  • Provide accurate and up to date product information.
  • Set appointments, gave product information.
  • Provided customer's with product information.
  • Answer a multi-phone line system; assist customers with product information and services provided, also promoting new products and services.
  • Update customer product information as requested Process payments Met or exceeded any and all metrics required.

Show More

30. Spanish Calls

low Demand
Here's how Spanish Calls is used in Bilingual Customer Service jobs:
  • Delivered excellent Customer Service with also receiving Spanish calls and complaints.
  • Handled call volume in call center environment, process customer's payments, handled Spanish calls and solved customer's problems.
  • Call center Elwood Staffing cf Answer calls for multiple companies, takes messages, schedule appointments, translate Spanish calls.
  • Take English and Spanish calls and persuade people to take the survey and read everything in verbatim.
  • Received Spanish calls regarding alarm system, help them understand the usage and explained the benefits.
  • Translated all incoming Spanish e-mails to English for staff, and handled all incoming Spanish calls.
  • Answer phones, help customers with child support questions, translate with Spanish calls.
  • Handle Spanish calls, including for Product Lines with which I was unfamiliar.
  • Assisted management with interpreting documents and did call quality assessment for Spanish calls.
  • Received both English and Spanish calls for U.S. Department of Labor information center.
  • Receive incoming English and Spanish calls and address customers and bankers concerns.
  • Work closely with Quality Assurance Supervisor to grow and develop Spanish calls.
  • Handled both English and Spanish calls/ calls for other accounts as well.
  • Worked in the Spanish Dept Handling Spanish calls inbound and outbound.
  • Answered English and Spanish calls regarding the online Apple Store.
  • Answer multiple English and Spanish calls in call center.
  • Assisted with Spanish calls on the Loan Service Department.
  • Answer a number of Spanish calls per month.
  • Handled English as well as Spanish calls.
  • Assist triage nurse with Spanish calls.

Show More

31. Insurance Companies

low Demand
Here's how Insurance Companies is used in Bilingual Customer Service jobs:
  • Communicated with the insurance companies in order to help customers meet requirements to avoid policy cancellations.
  • Communicate with doctor's offices and insurance companies regarding patient information and transportation updates.
  • Interacted with insurance companies/agents to insure clients' information was properly updated.
  • Billed insurance companies for original estimate and for supplement estimates.
  • Communicate between insurance companies regarding total loss claims.
  • Performed collections with insurance companies.
  • Trained in 84 different insurance companies' policies and script guidelines for underwriting process, both in English and Spanish.
  • Represented several insurance companies, including, but not limited to, Progressive, Nationwide, Farmers, and USAA.
  • Added new medical insurance information to patient visits; sent out electronic and/or hard claims to insurance companies.
  • Handled various plans of routine and medical vision benefits for several insurance companies and employer groups.
  • Respond to telephone inquiries from beneficiaries, attorneys, employers and other insurance companies.
  • Followed up with customer service representatives from various insurance companies on claim status.
  • Posted payments to customer's accounts toward their mortgage and to insurance companies.
  • Communicated with other departments and insurance companies in order to process claim adjustments.
  • Assist with patient concerns regarding services rendered and processed claims with insurance companies.
  • Obtain approvals from insurance companies and send notifications via email to dispatchers.
  • Worked on a 30-day report premium obtainment from insurance companies and agencies.
  • Conduct proper adjustments when necessary, file appeals to insurance companies.
  • Worked with various Insurance companies to file glass and accident claims.
  • Received payments and entered payments from buyers and insurance companies.

Show More

32. Sales Goals

low Demand
Here's how Sales Goals is used in Bilingual Customer Service jobs:
  • Utilized bilingual skills to create effective two way dialogue * Scheduled daily and monthly sales goals * Inventory control of office supplies
  • Awarded for 3 consecutive years as one of the most improve service representative exceeding sales goals in California.
  • Meet company goals, such as: handle time, quality, adherence and sales goals.
  • Achieved sales goals and service performance requirements of 45% and greater amount through sales.
  • Exceeded sales goals during 4 consecutive years ($5 Millions/year).
  • Opened new bank accounts and exceeded quarterly sales goals by 100%.
  • Trained and motivated team members to reach and surpass sales goals.
  • Maintained monthly department stats and sales goals on a consistent basis.
  • Prepare team metrics for monthly sales goals and performance.
  • Meet department sales goals and quality assurance standards.
  • Maintain sales goals & quality numbers monthly.
  • Meet and exceed sales goals every month.
  • Managed and exceeded monthly company sales goals.
  • Required to meet daily and weekly sales goals
  • Drive sales goals and achieve monthly quotas.
  • Instructed large teams on improving customer service quality, achieving/surpassing all company established sales goals, and increasing workproductivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Increased quarter sales of products and services that suited customers needs and surpassed weekly sales goals by 10%
  • Meet sales goals and customer satisfactiongoals every month.

Show More

33. Customer Orders

low Demand
Here's how Customer Orders is used in Bilingual Customer Service jobs:
  • Received customer orders-Answer phone line-Assist client with issues-Cashier responsibilities-Food preparation
  • Processed customer orders/changes according to established policies and procedures.
  • Gathered order information and placed customer orders.
  • Processed customer orders using specific computer software.
  • Maintained customer orders or refunds in the customer database, and made necessary updates to records, if needed.
  • Administer all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly.
  • Accepted customer orders by phone and assisted walk-in customers with purchases of construction materials.
  • Place customer orders for shoes, clothing, health foods and beverage companies.
  • Manage, quote, and process all customer orders for South American clientele.
  • Processed customer orders, returns, missing, damaged and short shipped items.
  • Process and input all customer orders and check computer for product availability.
  • Answer questions, confirm customer orders, receive and send emails.
  • Make sure customer orders are paid before processing the orders.
  • Processed customer orders and payments via the phone.
  • Received, reviewed and handled customer orders.
  • Coordinate and process customer orders.
  • Enter distributor/customer orders (from phone, fax, or written) into company electronic order system, full time.
  • Played a key role in enhancing companies service profiles through the proactive management of customer orders.
  • Placed customer orders via telephone Maintained order database to prevent any discrepancies Light warehouse work for distribution of merchandise
  • Respond to customer inquiries Handle and resolve customer request and concerns Assist with customer orders

Show More

34. Special Projects

low Demand
Here's how Special Projects is used in Bilingual Customer Service jobs:
  • Handled assigned responsibility for special projects/tasks specific to departmental needs
  • Participate in special projects as requested by management.
  • Perform regular special projects for my superiors such as conducting weekly non-conformance evaluations, coaching's, and supervisor call-backs.
  • Assist management with special projects to provide CFO with accuracy of all delinquent accounts and recovered payments.
  • Recruited for special projects, such as determining opportunities and strategies to improve personnel stress levels.
  • Helped with payroll and special projects given by senior management to complete by a certain deadline...
  • Provided coaching and assisted with special projects assigned by the Support Center Supervisor.
  • Assisted as phone trainer and collaborated on Special Projects as requested by management.
  • Complete special projects as requested by Management or Director in specified time frame.
  • Perform outreach via phone calls to applicants / members for special projects.
  • Assist call center management with assign special projects on as-needed basis.
  • Handle special projects for conventions that we have every 3-4 months.
  • Assisted management with special projects and reports on a weekly basis.
  • Served as project team member of several special projects, i.e.
  • Completed special projects on time as requested by management.
  • Worked on and completed special projects before deadline.
  • Worked on special projects for special distributors.
  • Participated in focus groups and special projects.
  • Participated in special projects like launching of Webchat Program and also placed in advanced departments for bilingual help.
  • Participated in, and, completed special projects by assigned deadlines.

Show More

35. Personal Information

low Demand
Here's how Personal Information is used in Bilingual Customer Service jobs:
  • Completed and delivered service form to appropriate queue and manipulated personal information appropriately.
  • Tracked customers' personal information in the internal computer database.
  • Utilize several databases to quickly provide accurate, personal information.
  • Performed personal information updates on a variety of accounts.
  • Handled confidential financial and personal information tactfully.
  • Updated personal information in existing database.
  • Handled the task of verifying personal information, to make sure that I'm speaking to the Head of case.
  • Follow all security measures and make sure that the customer is properly identified before giving out personal information.
  • Assist members in Benefit card request as well as personal information updates in the software systems.
  • Protect customer s personal information from other parties who weren t authorized to obtain information.
  • Process real estate, financial, medical, legal, and other sensitive personal information.
  • Documented client's personal information and finances to send to mortgage investors and lenders.
  • Escalate any issues in regards taxes and personal information changes to the correct department.
  • Verify the caller with personal information in order to proceed with the call.
  • Assisted in changing rates, loan amounts, and updating personal information.
  • Updated credit card and personal information, credited accounts when necessary.
  • Updated customers personal information for shipping or credit card reasons.
  • Answer member questions as well as update personal information.
  • Guided clients through the regulated prequalification process by accurately and thoroughly gathering and updating personal information.
  • Crossed trained in the Escalation Department handled escalated calls and filed fraud dispute, updated customers personal information using Experian.

Show More

36. Verizon

low Demand
Here's how Verizon is used in Bilingual Customer Service jobs:
  • Provided customers with new offers and/or promotions offered by Verizon Wireless.
  • Resolve issues impacting different wireless devices for Verizon Wireless customers.
  • Provide customer service to inbound calls from Verizon Wireless customers and Direct or Indirect Sales Associates.
  • Answer calls from customer and answer any questions regarding their Verizon Wireless account.
  • Maintain working knowledge of all equipment and services provided by Verizon Wireless.
  • Assisted with overall help about any inquiries they had about Verizon Wireless.
  • Take inbound calls for Verizon Wireless and AT&T wireless customers.
  • Answered calls in English and Spanish to assist Verizon Wireless customers.
  • Provide customer service for Verizon Wireless customers in Spanish and English.
  • Handled escalated calls from Verizon and MetroPCS customers.
  • Accepted inbound calls for Verizon wireless.
  • Sprint, Verizon to AT&T) and activating devices.
  • Outsource call center for Verizon Wireless handling inbound calls for new activations and extending service agreements for existing customers.

Show More

37. Computer System

low Demand
Here's how Computer System is used in Bilingual Customer Service jobs:
  • Use my bilingual skills to accurately transcribe customers information into our computer system integrated for credit card applications.
  • Utilized multiple computer systems simultaneously for orders and refunds.
  • Experienced using several computer systems and software.
  • Operate multiple computer systems effectively and efficiently.
  • Check billing information into computer system
  • Answer incoming call inquiries in Spanish and in English to assist customers with updating personal identifiable information in CRM computer system.
  • Process orders from a multitude of different computer systems with high level of multitasking and attention to detail.
  • Input information into the computer system, and handled grievances that customers had with the service or product.
  • Identify, research, and resolve customer issues using the computer system, research billing issues.
  • Obtain initial loss information from agents, insureds and claimants and enter into computer system.
  • Used severely computer systems on a two screen computer to effectively assist each customer.
  • Use various computer systems/screens (20 or more) simultaneously to process service orders.
  • Assisted in training new customer service representatives in phone ethics and computer system skills.
  • Comfort and familiarity with computer systems and willingness to adapt to new technologies.
  • Entered, updated and retrieved information from a variety of computer systems.
  • Register new patients in computer system; set up medical record charts.
  • Restore interrupted service via computer systems once past due payments are processed.
  • Post payments to the computer system per establish guidelines and monthly schedules.
  • Responded to complex incoming claim calls and logged data into computer system.
  • Identified, corrected and advised on operations issues with client computer systems.

Show More

38. Customer Grievances

low Demand
Here's how Customer Grievances is used in Bilingual Customer Service jobs:
  • Communicated unresolved customer grievances to appropriate department for investigation
  • Referred unresolved customer grievances for further investigation, following up by notifying customers of claim investigation results and any planned adjustments.
  • Transferred information between service provider and customer to ensure great communication *Refer unresolved customer grievances to designated departments for further investigation.
  • Refer unresolved customer grievances to designated departments for further investigation or notify them of claim investigation results and/or any planned adjustments.
  • Assisted customers with billing and technical issues as well as assisted with unresolved customer grievances to designated departments for further investigation.
  • Refer unresolved customer grievances to designated departments Review insurance policy terms to determine whether a particular loss is covered by insurance.

Show More

39. Company Policies

low Demand
Here's how Company Policies is used in Bilingual Customer Service jobs:
  • Create and send correspondence in accordance to performance expectations and company policies, product specifications and procedures.
  • Interpreted company policies and procedures in addition to the distributor compensation plan.
  • Perform Disciplinary actions as needed for members not acquiring company policies.
  • Assist both English, and Spanish speaking guests to place orders, and answer general questions about company policies and procedures.
  • Answer Assist Line, used by co-workers to assist them with any questions regarding orders, company policies and irate callers.
  • Informed customers of company policies and provided options, as well as approved exceptions for customers, depending on circumstance.
  • Perform all job responsibilities in compliance with company policies, including company's code of conduct and governmental regulations.
  • Advised and assisted customer by explaining company policies and procedures, and negotiate contract terms and conditions.
  • Acquire job skills and responsible to learn company policies and procedures to complete routine tasks.
  • Resolved a variety of customer issues by applying correct customer service techniques and company policies.
  • Apply acquired job skills and company policies and procedures to complete assigned tasks.
  • Trained and supervised agents on concepts, practices and procedures of company policies.
  • Respond to the most commonly asked questions in accordance with company policies.
  • Communicated company policies and procedures to the public in English and Spanish.
  • Maintained up to date knowledge of company policies and followed them.
  • Provide support to other teammates with questions about company policies or procedures
  • Adhered to structured company policies and sales strategies for service excellence.
  • Learn company policies and key information about retail energy in Texas.
  • Maintained basic knowledge of quality work instructions and company policies.
  • Answer all questions for members concerning company policies.

Show More

40. Spanish Speaking Clients

low Demand
Here's how Spanish Speaking Clients is used in Bilingual Customer Service jobs:
  • Received sales orders and established communication w/Latin American and Spanish speaking clients.
  • Managed credit accounts, addressed concerns and granted requests of English and Spanish speaking clients for over a year.
  • Schedule medication shipments for Spanish speaking clients referred to me by teammates in need of Spanish language interpretation.
  • Assisted the tax professional with Spanish speaking clients, along with making calls to them as needed.
  • Performed transactions and handled problems of both English and Spanish speaking clients, over the phone.
  • Assisted Spanish speaking clients with filing homeowner claims and dealing with difficult circumstances and crisis.
  • Handled 100+ calls per day from customers which included Spanish speaking clients as well.
  • Handle inbound calls set appointments helped resolve customer issues helped all Spanish speaking clients
  • Assisted English and Spanish speaking clients with child support inquiries and pending cases.
  • Translate paper work to out Spanish speaking clients, via phone.
  • Assist Spanish speaking clients in all aspects of account management.
  • Served as main contact for all Spanish speaking clients.
  • Provided customer service for English and Spanish speaking clients.
  • Assist Spanish speaking clients with translations and interpretation services.
  • Assisted Spanish speaking clients from around the nation.
  • Translated for and assisted all Spanish speaking clients.
  • Worked with English and Spanish speaking clients.
  • Accept phone calls from Spanish speaking clients.
  • Provide translation for Spanish speaking clients.
  • Assisted Spanish speaking clients with their insurance needs Made deposits for the insurance agent

Show More

41. Hipaa

low Demand
Here's how Hipaa is used in Bilingual Customer Service jobs:
  • Followed HIPAA guidelines for the management of patient privacy and confidentiality.
  • Provide accurate first call solutions to any concern from providers and third party agencies according to HIPAA guidelines and ethical protocols.
  • Follow HIPAA and other State privacy guides lines In order to protect member private information.
  • Handled RX claims for Medicare eligible participants while implying HIPAA and billing for monthly premiums.
  • Adhere to Privacy Act and Health Insurance Portability & Accountability Act (HIPAA).
  • Communicated Protected Health Information to a diverse consumer base while maintaining (HIPAA).
  • Key points were to follow compliance and HIPAA standards with every call.
  • Followed HIPAA Privacy Rules with patients before providing any information.
  • Verify the HIPAA law before any information is given.
  • Maintained confidentiality and all other aspects of HIPAA compliance.
  • Practice secure communication with very confidential information and claims processing when administering participants pretax plans by abiding by the HIPAA law
  • Verified customers eligibility following Hipaa guidelines, and reissued identification cards for customers
  • Date Entry Able to maintain confidentiality and adhere to HIPAA requirements

Show More

42. Hippa

low Demand
Here's how Hippa is used in Bilingual Customer Service jobs:
  • Maintain strict confidentiality of member information in performance of job functions in accordance to the HIPPA Rules and Regulations.
  • Handled incoming calls in a proficient and courteous manner, as well as following HIPPA privacy guidelines.
  • Submit sample request forms, per verifying all information under the medical guidelines and HIPPA Laws.
  • Provide excellent customer service while ensuring all HIPPA guidelines are followed.
  • Comply with all HIPPA and CMS regulations.
  • Enforce HIPPA rules and regulations.
  • Protect customers information by following HIPPA regulations.
  • Maintain compliance and HIPPA Regulations Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed.
  • Collected and verified client's information according to HIPPA Aenean ac interdum nisi.
  • Contract) Taking inbound calls Updating information on soonercare applications Followed HIPPA regulations

Show More

43. Potential Customers

low Demand
Here's how Potential Customers is used in Bilingual Customer Service jobs:
  • Maintained a positive customer relationship with current, inactive and potential customers.
  • Utilized scripted prompts to assist potential customers to fulfill their auto glass repair and replacement needs.
  • Build and maintain effective relationship with potential customers with auto lease accounts & military loans.
  • Assist our sales department with getting samples processed and shipped to potential customers.
  • Call potential customers and close the sale for products.
  • Inform and assist potential customers with account set-up information.
  • Receive calls from both English and Spanish potential customers.
  • Offered and explained various banking services to potential customers.
  • Engage in 'seeding' projects to attract potential customers.
  • Answered inquiries from current and potential customers.
  • Performed multi lined inbound and outbound phone calls to current and potential customers of Platinum Visa Cards.

Show More

44. Billing Complaints

low Demand
Here's how Billing Complaints is used in Bilingual Customer Service jobs:
  • Resolved customers' service and billing complaints by reviewing policy information for accuracy.
  • Resolve customers' service or billing complaints by performing activities such as Health Plan referral, HICS Escalation or ARC Escalations.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise or giving credit for products not received.
  • Resolved billing complaints by performing activities such as changing monthly package, adjusting bills and package reship.
  • Referred unresolved customer grievances to designated department for further investigation in an effort to resolve customer's service and billing complaints.
  • Resolve customer service or billing complaints by taking the necessary actions and referred unresolved grievances to appropriate individuals or departments.

Show More

45. Quality Standards

low Demand
Here's how Quality Standards is used in Bilingual Customer Service jobs:
  • Maintain performance and quality standards based on established call center metrics including turn-around times.
  • Meet department productivity and quality standards striving one-call resolution of customer issues.
  • Meet or exceed departmental production and quality standards (telephonic and written) required for a level I representative.
  • Displayed knowledge of principles and processes for providing customers quality standards of service.
  • Achieve and exceed communicated quality standards as outlined in the Quality Assessment form.
  • Process claims according to specified procedures and quality standards.
  • Exceeded company sales goals and quality standards.
  • Maintain production and phone quality standards.
  • Key highlights Consistently exceed call quality standards on regular audits of customer service calls.

Show More

46. Customer Loyalty

low Demand
Here's how Customer Loyalty is used in Bilingual Customer Service jobs:
  • Developed, executed and managed strategic initiatives to drive customer retention and customer loyalty.
  • Developed exceptional aptitudes building strong bonds of customer loyalty and acted as the consultant and bridge between members and the organization.
  • Recognized bells of churn; ensured that network and device experience met brand expectations and lead to customer loyalty.
  • Committed to provide excellent customer service, build productive relations, resolve complex issues and maintain customer loyalty.
  • Researched, analyzed, and settled all customer billing disputes to encourage customer loyalty and regular payment schedule.
  • Possessed exceptional ability to build productive relationships, rapport; resolved complex issues and win customer loyalty.
  • Handle customer issues and provide reliable and friendly customer service while creating customer loyalty.
  • Meet phone upgrade, price plan and data sales goals to grow customer loyalty.
  • Build customer loyalty by placing follow- up calls to patient who reported accounts issues.
  • Assisted in training seasoned representatives with tactics on de-escalating callers and finding paths to obtain resolution, building strong customer loyalty.
  • Prevented account disconnections and used company resources effectively to reinforce customer loyalty. "

Show More

47. Product Knowledge

low Demand
Here's how Product Knowledge is used in Bilingual Customer Service jobs:
  • Demonstrated high attention to detail and product knowledge in handling complex issues related to time-sensitive travel benefits.
  • Demonstrated advanced product knowledge and the ability to solve customer issues and demonstrated a positive attitude.
  • Provide Bilingual assistance to non-English speakers * Provide product knowledge, pricing, and availability information
  • Assisted customers with questions and product knowledge and activated services along with their purchase of a new vehicle.
  • Assist new hires in getting familiar with product knowledge and guide them with any service call inquiries.
  • Completed required training of product knowledge, call sequencing, and adherence standards for calls.
  • Retain a broad base of product knowledge to readily assist English and Spanish speaking clients.
  • Attend and complete company designated training classes to gain and continually increase product knowledge.
  • Attend training sessions to keep updated on product knowledge and new devices.
  • Obtain basic product knowledge to ensure information provided to customers is accurate.
  • Facilitate English and Spanish speaking clients and provide product knowledge.
  • Drive sales throughout exemplification of strong service and product knowledge.
  • Utilize product knowledge to augment sales and resolve customer objections.
  • Educate customers in product knowledge and use.
  • Completed sign projects in a timely manner while providing quality work and product knowledge.

Show More

48. External Customers

low Demand
Here's how External Customers is used in Bilingual Customer Service jobs:
  • Interacted professionally and effectively with internal/external customers and suppliers with questions, concerns and issues relating to billing.
  • Worked in collaboration with internal and external customers to ensure appropriate standards are outlined and implemented.
  • Assisted a diverse array of internal and external customers with timely account information requests.
  • Maintain knowledge of the company's products, policies and procedures to accurately provide assistance to both internal and external customers.
  • Provide friendly helpful, proactive service to all internal and external customers via email, phone, fax and mail.
  • Receive and respond to a high volume of telephone inquiries from internal and/or external customers.
  • Service internal and external customers as it relates to sales orders and customer inquiries.
  • Served as a resource for internal and external customers for information and problem solving.
  • Provided prompt, accurate and excellent customer service to internal and external customers.
  • Interact with internal and external customers to handle a variety of functions.
  • Track and report results to other departments and external Customers.
  • Provide customer service via phone to internal & external customers.
  • Answer incoming calls from external customers.
  • Analyzed, clarified and resolve intermediate policy and account relatedquestions/transactions from internal and external customers.
  • Call monitoring to build customer loyalty Excellent communication skills with external customers.
  • Establish relationships and maintain consistent communication with both internal/external customers.
  • Assisted internal and external customers navigate through Cingular entities.
  • Communicate orally and in writing with interal & external customers.

Show More

49. Customer Problems

low Demand
Here's how Customer Problems is used in Bilingual Customer Service jobs:
  • Resolve all customer problems and complaints and initiate timely resolution methods when necessary.
  • Investigated and troubleshoot customer problems and provided speedy resolutions.
  • Coordinated between several company departments to resolve customer problems.
  • Investigate customer problems as indicated.
  • Research and resolve customer problems that require in-depth research and provide written explanations of research problems.
  • Track and document inbound support requests and ensure proper notation of customer problems.
  • Take ownership of customer problems and solve them within level of authority.
  • Team player, with a genuine interest resolving customer problems.
  • Show products, educate consumers and solve customer problems.
  • Offered solutions to customer problems.
  • Helped & trouble shoot customer problems with their water heaters Negotiated settlements with customers.
  • Resolve customer problems in a timely manner Fax documents to proper companies

Show More

50. Company Products

low Demand
Here's how Company Products is used in Bilingual Customer Service jobs:
  • Answer technical and non-technical questions regarding company products.
  • Provide basic technical support for customers on a wide range of company products, resolving issues at a 90% rate.
  • Developed knowledge of company products such Auto, Fire, Life, State Farm Bank, and services.
  • Maintained working knowledge of all company products, services and promotions to always guarantee customer satisfaction.
  • Receive calls from customers and resolve any issues with company products, services, and billing.
  • Educated customers who face consequences from the IRS about company products that provides tax relief.
  • Positioned calls in order to up-sell company products, plans, and promotions.
  • Maintain working knowledge of all company products, services and promotions.
  • Remain current in company products, promotions, and pricing.
  • Assess patient needs and promote company products and service.
  • Answer general questions regarding company products and services.
  • Developed knowledge of company products and services.
  • Take monthly inventory on 1300 company products.
  • Promote and cross sell company products.
  • Offer company products and services.
  • Assist customers in obtaining knowledge of company products and services and other agencies information to aide with paying utility bills.
  • Submit referrals for Kansas Bar Association Memorized entire line of company products & services.

Show More

20 Most Common Skill for a Bilingual Customer Service

Customer Service41.1%
Credit Card Transactions5.5%
Bilingual Customer5.3%
Data Entry4.9%
Technical Support4.6%
Phone Calls4.5%
Spanish Speaking Customers4.3%
Billing Questions3.9%

Typical Skill-Sets Required For A Bilingual Customer Service

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
34.1%
34.1%
2
2
Credit Card Transactions
Credit Card Transactions
4.6%
4.6%
3
3
Bilingual Customer
Bilingual Customer
4.4%
4.4%
4
4
Data Entry
Data Entry
4.1%
4.1%
5
5
Technical Support
Technical Support
3.8%
3.8%
6
6
Phone Calls
Phone Calls
3.7%
3.7%
7
7
Spanish Speaking Customers
Spanish Speaking Customers
3.5%
3.5%
8
8
Billing Questions
Billing Questions
3.2%
3.2%
9
9
Outbound Calls
Outbound Calls
3.1%
3.1%
10
10
Customer Accounts
Customer Accounts
2.8%
2.8%
11
11
High Call Volume
High Call Volume
2.1%
2.1%
12
12
Customer Complaints
Customer Complaints
1.9%
1.9%
13
13
Internet
Internet
1.8%
1.8%
14
14
New Accounts
New Accounts
1.8%
1.8%
15
15
Payment Arrangements
Payment Arrangements
1.6%
1.6%
16
16
Medicaid
Medicaid
1.3%
1.3%
17
17
Medicare
Medicare
1.3%
1.3%
18
18
Health Care
Health Care
1.3%
1.3%
19
19
Customer Information
Customer Information
1.3%
1.3%
20
20
Trouble Shooting
Trouble Shooting
1.2%
1.2%
21
21
Customer Interactions
Customer Interactions
1%
1%
22
22
Customer Questions
Customer Questions
0.9%
0.9%
23
23
Appropriate Departments
Appropriate Departments
0.8%
0.8%
24
24
Telephone Calls
Telephone Calls
0.8%
0.8%
25
25
Appropriate Changes
Appropriate Changes
0.8%
0.8%
26
26
Accurate Information
Accurate Information
0.7%
0.7%
27
27
Customer Care
Customer Care
0.7%
0.7%
28
28
Problem Resolution
Problem Resolution
0.7%
0.7%
29
29
Product Information
Product Information
0.7%
0.7%
30
30
Spanish Calls
Spanish Calls
0.6%
0.6%
31
31
Insurance Companies
Insurance Companies
0.6%
0.6%
32
32
Sales Goals
Sales Goals
0.6%
0.6%
33
33
Customer Orders
Customer Orders
0.5%
0.5%
34
34
Special Projects
Special Projects
0.5%
0.5%
35
35
Personal Information
Personal Information
0.5%
0.5%
36
36
Verizon
Verizon
0.5%
0.5%
37
37
Computer System
Computer System
0.5%
0.5%
38
38
Customer Grievances
Customer Grievances
0.5%
0.5%
39
39
Company Policies
Company Policies
0.5%
0.5%
40
40
Spanish Speaking Clients
Spanish Speaking Clients
0.5%
0.5%
41
41
Hipaa
Hipaa
0.4%
0.4%
42
42
Hippa
Hippa
0.4%
0.4%
43
43
Potential Customers
Potential Customers
0.4%
0.4%
44
44
Billing Complaints
Billing Complaints
0.4%
0.4%
45
45
Quality Standards
Quality Standards
0.4%
0.4%
46
46
Customer Loyalty
Customer Loyalty
0.4%
0.4%
47
47
Product Knowledge
Product Knowledge
0.4%
0.4%
48
48
External Customers
External Customers
0.4%
0.4%
49
49
Customer Problems
Customer Problems
0.4%
0.4%
50
50
Company Products
Company Products
0.4%
0.4%

78,858 Bilingual Customer Service Jobs

Where do you want to work?