What does a bilingual customer service do?
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
Bilingual customer service responsibilities
Here are examples of responsibilities from real bilingual customer service resumes:
- Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
- Provide excellent customer service while ensuring all HIPPA guidelines are follow.
- Handle high volume correspondence receive from both patients and providers, validate documents manually and support computerize filing system.
- Verify and update patients demographics and insurance information as needed, send messages to facilities concerning patient medications and concerns.
- Demonstrate superb organizational and multitasking abilities
- Provide accurate first call solutions to any concern from providers and third party agencies according to HIPAA guidelines and ethical protocols.
- Follow HIPAA guidelines for the management of patient privacy and confidentiality.
- Conduct health assessments for Medicaid recipients and develop recommendations to help avoid future issues.
- Provide bilingual telephonic support to disease management patient program, conduct outreach and engagement of members into Medicaid/Medicare disease management program.
- Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.
Bilingual customer service skills and personality traits
We calculated that 8% of Bilingual Customer Services are proficient in Data Entry, Strong Customer Service, and Excellent Organizational. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Bilingual Customer Services that have these skills listed on their resume here:
- Data Entry, 8%
Call handling, providing account information while observing company/contract guidelines, performing data entry, account management and collections procedures.
- Strong Customer Service, 7%
Provide accurate account information and satisfactory solutions while navigating through multiple support applications to assist customers using strong customer service skills
- Excellent Organizational, 6%
Profile Articulate Goal-oriented Ability to learn quickly and apply information Diligent Self-motivated Resourceful Poised Excellent organizational skills Persuasive.
- Excellent Interpersonal, 6%
Communicated with irate customers using excellent interpersonal-communication skills.
- Strong Computer, 5%
Utilized organizational and strong computer skills to ensure that orders from the other customer service representatives were entered correctly for manufacturing.
- Technical Support, 5%
Provided comprehensive technical support to English and Spanish speaking customers of multiple businesses using expert interpersonal and intercultural communication skills.
Most bilingual customer services use their skills in "data entry," "strong customer service," and "excellent organizational" to do their jobs. You can find more detail on essential bilingual customer service responsibilities here:
Communication skills. To carry out their duties, the most important skill for a bilingual customer service to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Bilingual customer services often use communication skills in their day-to-day job, as shown by this real resume: "processed customer orders via data entry, employed excellent communication and interpersonal skills, achieved high levels of accuracy/efficiency. "
Customer-service skills. This is an important skill for bilingual customer services to perform their duties. For an example of how bilingual customer service responsibilities depend on this skill, consider that "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a bilingual customer service: "notified customers of recalls and assisted in scheduling appointments with dealerships to fix recalls. ".
Interpersonal skills. bilingual customer service responsibilities often require "interpersonal skills." The duties that rely on this skill are shown by the fact that "representatives should be able to create positive interactions with customers." This resume example shows what bilingual customer services do with interpersonal skills on a typical day: "people skills- progressive development of excellent interpersonal communication skills. "
Listening skills. Another common skill required for bilingual customer service responsibilities is "listening skills." This skill comes up in the duties of bilingual customer services all the time, as "representatives must listen carefully to ensure that they understand customers in order to assist them." An excerpt from a real bilingual customer service resume shows how this skill is central to what a bilingual customer service does: "achieve and exceed communicated quality standards as outlined in the quality assessment form. "
Patience. While "patience" is last on this skills list, don't underestimate its importance to bilingual customer service responsibilities. Much of what a bilingual customer service does relies on this skill, seeing as "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here is a resume example of how this skill is used in the everyday duties of bilingual customer services: "maintain a high level of professionalism patience and efficiency to minimize customer dissatisfaction and increase customer satisfaction. "
The three companies that hire the most bilingual customer services are:
- Public Consulting Group153 bilingual customer services jobs
- Conduent56 bilingual customer services jobs
- ICF44 bilingual customer services jobs
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Compare different bilingual customer services
Bilingual customer service vs. Customer agent
A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies. They help customers with their queries and complaints. It is their job to give customers a better understanding of the products. They answer questions with regards to their reservations. Sometimes, they also have sales roles. Oftentimes, they answer questions, process sales, provide information, and resolve problems.
There are some key differences in the responsibilities of each position. For example, bilingual customer service responsibilities require skills like "strong customer service," "excellent organizational," "excellent interpersonal," and "strong computer." Meanwhile a typical customer agent has skills in areas such as "troubleshoot," "us customs," "golf courses," and "customer relations." This difference in skills reveals the differences in what each career does.
Customer agents tend to make the most money working in the technology industry, where they earn an average salary of $32,547. In contrast, bilingual customer services make the biggest average salary, $33,646, in the insurance industry.The education levels that customer agents earn slightly differ from bilingual customer services. In particular, customer agents are 0.2% less likely to graduate with a Master's Degree than a bilingual customer service. Additionally, they're 0.0% less likely to earn a Doctoral Degree.Bilingual customer service vs. Customer service representative
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Each career also uses different skills, according to real bilingual customer service resumes. While bilingual customer service responsibilities can utilize skills like "social work," "credit card payments," "post sales," and "quality standards," customer service representatives use skills like "cleanliness," "pos," "sales floor," and "home health."
Customer service representatives earn a lower average salary than bilingual customer services. But customer service representatives earn the highest pay in the insurance industry, with an average salary of $34,074. Additionally, bilingual customer services earn the highest salaries in the insurance with average pay of $33,646 annually.customer service representatives earn similar levels of education than bilingual customer services in general. They're 1.6% less likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.Bilingual customer service vs. Associate customer service representative
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from bilingual customer service resumes include skills like "data entry," "strong customer service," "excellent organizational," and "excellent interpersonal," whereas an associate customer service representative is more likely to list skills in "inbound calls," "sales floor," "pos," and "credit card transactions. "
Associate customer service representatives earn the best pay in the finance industry, where they command an average salary of $37,473. Bilingual customer services earn the highest pay from the insurance industry, with an average salary of $33,646.Most associate customer service representatives achieve a similar degree level compared to bilingual customer services. For example, they're 1.0% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.Bilingual customer service vs. Customer service professional
A customer service professional is responsible for providing the highest customer service by responding to the customers' inquiries and concerns, resolving complaints, and updating the customers of goods and services for generating revenues and profitability to the company. Customer service professionals process order transactions, administering payment plans and adjusting service features in meeting customers' needs. A customer service professional should be highly communicative, as well as have excellent time-management skills in documenting customers' information on various software tools to maximize productivity and efficiency.
Types of bilingual customer service
Updated January 8, 2025
