Bilingual Customer Service Jobs in Miami, FL

Intake and Eligibility Specialist Overview: Under the guidance of the Unit Supervisor, this role is responsible for assessing callers' needs, guiding them through the Medicaid eligibility process, and ensuring timely and supportive service. Key Responsibilities: Conduct intake, screening, and eligibility checks for Medicaid-related services. Assist callers with Medicaid applications, including collecting forms and necessary documents. Coordinate with the Department of Children and Families (DCF) and CARES teams to ensure smooth application processing. Track application progress, update records, and provide support throughout the process. Participate in outreach to increase awareness of Medicaid services and resources. Requirements: Bachelor's or Associate's degree in human services or related field with 2+ years of experience (or high school diploma/GED with 4+ years of relevant experience). Strong communication skills, attention to detail, and the ability to handle sensitive situations. Proficiency in Microsoft Office and ability to type 45+ WPM. Bilingual (English/Spanish) Require. MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at *****************

Nadapayments is building the ultimate platform for credit card surcharging - from taking payments at the point of sale and online, to sending out payment links and creating payment plans, our unified payments acceptance solution is designed to save businesses money while streamlining their payments processes. Processing over 1 billion a year in payments, our customers reduce their credit card processing fees by 85%, which amounts to mid five figures a year. This significant cost reduction has contributed to our exponential growth, with more businesses choosing Nadapayments as their preferred payments solution provider. Founded in 2019, Nadapayments powers small and medium-sized businesses in America and enables billions of dollars in payments each year. Over the years, our platform has expanded its offerings and improved its technology, positioning us as a leader in the payment processing industry. Our dedication to innovation and exceptional customer service has been recognized by both our clients and industry experts. Nadapayments continues to grow at an increasingly large scale, more than doubling its revenue run rate in the first half of 2024. As we maintain this momentum, our team is committed to building a solid foundation for future growth, investing in talent and technology to ensure we continue delivering top-notch solutions for our clients. About the Role: As a Customer Support Coordinator at Nadapayments, you will play a pivotal role in providing exceptional support to both our internal operations team and our external customers. You will be a key point of contact for our sales teams, helping to streamline processes and enhance customer satisfaction through effective onboarding and training. Your contributions will be crucial in maintaining and updating our internal knowledge base to keep our team informed and efficient. Key Responsibilities: Internal Support: Assist the internal operations team by providing the necessary tools and information to ensure smooth day-to-day functioning. Customer Support: Address and resolve customer inquiries and issues promptly, ensuring high levels of customer satisfaction. Sales Team Collaboration: Work closely with the sales team to fulfill their support requests and help streamline customer acquisition and retention strategies. Customer Onboarding: Facilitate the onboarding process for new customers, ensuring they are fully integrated and comfortable with our systems. Customer Training: Conduct training sessions for new customers, educating them on how to effectively use Nadapayments' platforms and services. Knowledge Base Management: Create, update, and maintain an internal knowledge base, ensuring all team members have access to accurate and current information. Qualifications: Proven experience in customer support or a similar role, preferably in the payment processing or fintech industry. Strong understanding of customer service practices and sales support processes. Excellent communication and interpersonal skills, with the ability to interact effectively with both internal teams and external clients. Experience in conducting training sessions and onboarding new users to technology platforms. Ability to manage multiple tasks simultaneously and meet tight deadlines. High level of proficiency in CRM software and MS Office, with a general aptitude for learning new software and systems. What We Offer: A dynamic work environment with opportunities for professional growth and advancement. Competitive salary and benefits package. PTO Fully covered Health, Dental & Vision Supportive team culture focused on achieving mutual success and delivering outstanding customer service.

About the Company: Playbypoint is at the forefront of the racquet sports industry, providing innovative enterprise software solutions that transform how clubs, players, and coaches operate and enhance their game. As we continue to expand our reach and develop our product offerings, we're looking for a dedicated Customer Support Representative to join our team. If you have a passion for technology, sports, and delivering excellent customer service, this role offers an exciting opportunity to contribute significantly to a dynamic industry. Job Description: As a Customer Support Representative at Playbypoint, you will be a key player in ensuring that every customer experience is outstanding. You'll assist our clients in leveraging our platform to its fullest potential, providing top-notch support and ensuring their complete satisfaction. Your role will be crucial in guiding our clients through our intuitive software, making every interaction a smooth and enjoyable journey. Key Responsibilities: Engage with customers across a variety of channels, including live chat, email (tickets), phone, and screen shares, to provide responsive and thorough support. Help customers navigate and maximize the benefits of our software solutions, including providing training and practical tips. Resolve any software-related issues, offering timely and effective solutions or alternatives. Work closely with our development team to address and resolve complex technical issues, ensuring continuous product improvement. Maintain detailed and accurate records of all customer interactions, support requests, and actions taken. Continuously develop and refine customer support practices to enhance our service quality. Gather and communicate customer feedback to our product development team to help drive future enhancements. Qualifications: Fluent in English; proficiency in Spanish is a significant plus. Experience in customer or technical support; familiarity with SaaS environments preferred. Skilled in using help desk software and remote support tools; experience with Zendesk or Intercom is highly beneficial. Exceptional problem-solving skills and the ability to multitask effectively in a fast-paced environment. Excellent communication skills, both written and verbal. A positive, empathetic attitude combined with the ability to be coachable and collaborative. Proactive and adept at taking initiative and adapting to evolving situations. What We Offer: A competitive salary and benefits package, including bonus potential. Comprehensive health insurance plans: Medical, dental, and vision, with shared costs. An amazing company culture that values transparency and collaboration, and encourages having fun while we work! Additional Information: This position is based at our Miami office. Visa sponsorship for this role is currently not available. Join Us: Are you driven by innovation and passionate about delivering cutting-edge solutions? We're eager to meet you! Join Playbypoint and play a crucial role in shaping the future of racquet sports. Apply today and be part of a team that's committed to excellence in both products and service!

As a Registered Private Client Associate you will play an integral role in the success of the branch. You will assist in administering, marketing and growing client relationships, working closely with our Financial Advisors (“FAs”) to enhance and grow their business Responsibilities Assisting in the delivery and execution of financial plans, supporting branch leadership and covering additional teams and PCAs as needed will be crucial to this position You will also help develop and maintain client relationships by organizing and implementing productivity-based campaigns You may be asked to perform operational responsibilities as well Able to compose effective client correspondence in accordance with established policies and procedures Initiative - Proactively utilizing available technology and tools to support efficient and effective time management; Able to assist FAs in organizing and implementing productivity-based campaigns; Knowledgeable, in accordance with established policies, of all firm technology necessary to provide quick responses to FA and client inquiries Building Relationships - Connecting with others in a way that fosters trust and creates collaborative relationships; Able to anticipate potential issues and/or problems and alert respective FA and/or Branch Management as necessary Requirements: High School diploma; Associate's or Bachelor's degree preferred Series 7 required and series 66 a plus Fluency in English and Spanish Able to work effectively in a fast paced, deadline-oriented environment Strong attention to detail Able to work effectively as part of a team High ethical standards

Reports to: Technical Customer Service Manager Number of direct reports: 0 Travel: 5% Schedule: Onsite (No Remote option available) Internal Stakeholders: Sales, Engineering, Quality and Operations External stakeholders: Distributors, Service Dealers, OEMs, and End users Summary: Dometic Marine's facility in Pompano Beach, FL manufactures heating, ventilation, air-conditioning and refrigeration systems for sport fishing, pleasure boats, and commercial markets. Provide technical advice to internal and external customers concerning proper application, installation, and operation of Dometic core air conditioning and refrigeration equipment. Possess a complete understanding of Dometic warranty policy as it applies to the equipment and customers that are supported. Customer contact will be by phone, email, and in-person. Listen with patience, read carefully, speak clearly and display empathy for the customer. Main responsibilities: · Provide accurate technical assistance on Dometic core air conditioning and refrigeration products. · Provide explanation of warranty process, collect complete information required and enter into system. · Maintain well organized notes of each call. · Follow through to ensure customer issue is resolved. · Communicate to Quality and Engineering when a trending problem is recognized. · Plan and execute activities to expand and strengthen knowledge of Dometic product and processes. · Assist with field service and technical training sessions as required Qualifications and experience: · High School graduate or equivalent · 1 - 2 years of manufacturing or field service of air conditioning and refrigeration equipment · Comfortable with computers and navigating programs · EPA Clean Air 608 Type I and II certificate · Preferred to have a good knowledge of basic air conditioning operation · Sound logic skills for working through diagnostics Behavioral requirements: · Strong written and verbal communication skills · Exemplary standards of ethics, integrity, and accountability · High attention to detail and strong organizational skills · Patience and people skills to calm aggravated customers Dometic overview: Dometic Group operates in the retail industry and manages the manufacturing, sales, and service of products for the outdoor market. The product range is broad and includes portable coolers, grills, air conditioning systems, tents, batteries, and solar energy solutions for mobile, outdoor lifestyles. The business is a global company and customers include retailers of outdoor products as well as consumers and manufacturers of vehicles and boats. The Dometic Group was founded in 2001 and is headquartered in Stockholm, Sweden. Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us. Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Join Our Sparkling Team as a Customer Experience Coordinator! Are you passionate about delivering dazzling customer experiences? Do you shine in a dynamic environment where your communication skills and attention to detail make a real impact? If so, we want YOU to be a part of our brilliant team! Job Overview: This role involves engaging with qualified leads to provide guidance and support in their purchase decisions. Key Responsibilities: Work with warm leads to help them make purchase decisions, resulting in a 20% increase in sales conversions. Build strong relationships with potential customers, understand their needs, and recommend suitable products, leading to a 15% growth in customer retention. Negotiate and close sales deals, process online orders, and update CRM systems like Hubspot, streamlining operations and improving efficiency by 25% Requirements: Excellent Work Ethic: Dedicated and committed to delivering high-quality work consistently. Proficient in English: Strong written and verbal communication skills, essential for effective collaboration and client interactions. Outstanding Interpersonal Skills: Ability to interact effectively with team members and clients. Willing for relocation to Boynton Beach FL. About Us: Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we've been the highest-rated online diamond store, proudly holding thousands of 5-star reviews. Why Join Us? Job Stability: Over 35 years of market success, offering long-term security. Work with a luxury brand that values customers - 3,000+ 5-Star Reviews on Trustpilot. Be part of a growing, innovative company in the fine jewelry industry. Competitive opportunities for skill development and career advancement. Terms Compensation: $40,000.00 - $50,000.00 per year (base on experience and evaluation, we are flexible) M-F, weekends off Full Time (Dayshift) 5 Paid Vacation Days (after one year of employment) Paid Legal Holidays (that fall on business days): New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, etc. 401K (eligible after six months of employment) Access to Health Insurance with Company Contribution

Why work with us? The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint. Employees enjoy a plethora of benefits to include: A diverse, inclusive, professional work environment Flexible work schedules Company match on 401(k) Competitive Paid Time Off policy Generous Employer contribution for health, dental and vision insurance Company paid short term and long term disability insurance Paid Maternity and Paternity Leave Tuition reimbursement Company paid life insurance Employee Assistance program Wellness programs Fun employee and company events Discounts on travel insurance Who are we? Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following: CSA: US travel insurance brand for retail and lodging partners. Learn more here. Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here. GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here. Iris, Powered by Generali: identity and digital protection solution. Learn more here. Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here. What you'll be doing. Job Summary: The Lead, Customer Experience (CX Lead) is responsible for leading the Generali Global Assistance/Europ Assistance - North America CX Program and team. As a customer advoca CXte, the CX Lead will manage, conduct, and coordinate all processes of our CX program across all business lines. Reporting to the VP of Marketing & Customer Experience, this role focuses on deploying and maintaining a solid CX Program while engaging all key stakeholders across the organization. From software management to customer feedback analysis, to customer journey management, to ‘clopping' (close the loop), the CX lead will play a critical and high impact role within the organization. The CX Lead will also be the voice of CX internally interacting closely with Commercial and Operations Teams, the CX Head Office team, and Internal Communication. Principal Duties and Responsibilities: Customer Experience Strategy and Implementation: Build a comprehensive customer experience strategy, in collaboration with Customer Experience Head Office team Serve as a key liaison on all customer matters and collaborate on global initiatives Lead implementation of customer experience framework in order to reach best-in-class customer experience (Listen Act Culture adoption, B1 language, differentiated value proposition) NPS and voice of customer: Ensure adequate coverage of B2B2C/ B2C / B2B NPS across Business Lines; further deploy surveys as required Regularly follow and report NPS results and key pain points. Analyze, compare, suggest improvements, and monitor actions Enhance link between customer feedback, complaints management and operations partnering with operations teams Contribute to the NPS global community Assess and recommend customer feedback management tool/software Customer journey: Be the sponsor of customer journey in all new projects in the company Work closely with claims and operations to insure the best new process in claims Identify opportunities for continuous improvement based on customer feedback Customer centricity culture: Create company-wide culture of customer success Drive company-wide definition of customer success metrics and measurement Collaborate with business lines on infusing customer feedback into product development Create company-wide customer feedback loop (Close the Loop) Stakeholder and Team Management: Establish and build strong and effective cross-functional internal partnerships to align with Company values, standards, goals, and initiatives Collaborate with EA Group and drive strategy in synergy and by championing NA business within the Group Train and develop staff to ensure alignment of departmental activities with organizational goals and objectives. Set goals, assess performance, and share regular feedback towards ensuring development at a fast pace Required / Desired Knowledge, Experiences and Skills: Minimum of 4 years of experience in Customer Experience Marketing roles Experience managing a dynamic, multi-location team Expertise in creating various types of content such as blogs, infographics, videos, guides, email campaigns etc. Editorial mindset with an ability to understand and strategize based on audience preferences Effective organization and time management skills. Self-motivated, with ability to manage multi-projects simultaneously, including, tasks from both marketing and commercial teams Excellent organizational skills and ability to influence and motivate cross-functional teams to get complex projects delivered on-time Ability to collaborate with all areas of the organization Proficient in MS Office and Content Management Software (e.g., Wordpress) Proficient in Adobe Creative Cloud: Illustrator, InDesign, Photoshop, PremierePro Expertise with social media platforms (LinkedIn, Facebook, Twitter, YouTube etc. Experience with Google Analytics Excellent analytical and project management skills Excellent written, oral, and interpersonal skills Strategic orientation, critical thinker, and problem-solver Preferred: Health care industry, travel industry, services or insurance industry experience preferred but not a must Education/Certifications: High School Diploma or Equivalent (GED) required. BA/BS in Marketing, related field, or equivalent work experience. Where you'll be doing it. This is a hybrid role based out of our Pembroke Pines, FL office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week. When you'll be doing it. While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need. Apply today to begin your next chapter. Don't meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company's Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.

Client Service Associate is responsible for enhancing the client experience by servicing clients and providing operational support to Financial Advisors and NewEdge Wealth. As a Client Service Associate, you will interface with clients and prospective clients, anticipate their needs, resolve their problems, and follow through to provide exceptional service. This individual will also perform administrative and operational duties to support our collaborative team in their daily business practices (e.g., client meetings, on-boarding new clients, marketing, etc.) and be the driver of firm initiatives. Duties/Responsibilities: Relationship Management Educate clients on account services and capabilities (e.g., how to read statements/confirms, how to use Online Services, paperless options, etc.) Collect appropriate documentation to set up new (domestic and international) accounts and services Leverage various communication channels to keep in touch with clients Process account service requests and ensure appropriate documentation Wealth Strategy Gather financial profile data to support wealth strategy discussions Use eMoney and other software to produce solution options Investment Solutions Input orders within appropriate system and complete associated paperwork, if registered As a registered representative, discern appropriate trade activity to compliment the portfolio strategy, and to raise funds for cashiering activities Review daily branch reports and alerts and process accordingly Assist in the preparation of marketing and review reports Practice Management Maintain contact management systems with up-to-date key client information Provide team with up-to-date calendar including daily, weekly, and monthly activities Understand risk awareness and regulatory knowledge Talent Management Proactively develop self to continuously improve knowledge, skills and credentials Communicate development needs Assist with on-boarding new members to the firm Required Skills/Abilities: 2-5 years of client service experience International Wealth Management experience preferred Series 7 and 66 licensed preferred or willingness to acquire a license while on the job Excellent skills in Microsoft Office Suite Excellent written and verbal communication skills Highly organized with great attention to detail Excellent interpersonal skills, including being polished, courteous, professional, and patient Ability to work in a fast-paced environment Possesses exceptional multi-tasking skills and strong time-management Experience with Microsoft Office Suite (Word, Excel) Who We Are: EdgeCo Holdings' is made up of several affiliated companies including AmericanTCS and NewEdge Capital Group that have been providing a suite of technology and support services to financial intermediaries and their clients, including full-service retirement plan administration, wealth management, brokerage, advisory, and trust and custody solutions for over four decades. NewEdge Capital Group provides best-in-class technology-enabled solutions and support services to financial advisors and their clients. Comprised of NewEdge Wealth, NewEdge Advisors, and NewEdge Securities, they have over $30 billion in client assets and support over 300 financial advisors servicing several thousand households, family offices and institutions comprising more than 75,000 client accounts. What We Offer: Compensation will be comprised of a base salary and an opportunity to qualify for bonus(es) or commissions. EdgeCo Holdings benefit package includes health, dental, vision, short-term disability, long-term disability, life insurance, PTO and 401(k) match (after applicable waiting periods). Applications will be accepted on an ongoing basis.

The Customer Service Coordinator plays a crucial role in supporting the client interaction process and ensuring the smooth execution of our comprehensive financial planning services. This position requires a detail-oriented and client-focused individual who can manage documentation, coordinate processes, and maintain effective communication aligned with our brand values. Provides advance assistance to the President & Vice President under minimal supervision. Handles complex situations and conflicts. Makes independent plans and organizes work schedules according to team's overall mission and goals. Manages daily activities including responding to requests and inquires. Demonstrates professionalism needed to handle sensitive and confidential matters. Relieves President & Vice President of some administrative details.

About the Company: Grant Cardone Enterprises (GCE) is the global leader in business education, consulting, and management, empowering small businesses worldwide. Founded by renowned business expert Grant Cardone, GCE has helped companies scale for over 30 years. Through online programs, workshops, one-on-one coaching, and large-scale events, Grant's proven strategies have helped over 2 million businesses achieve 10X growth. Today, GCE spans business education, investment, private equity, philanthropy, and technology development. About the Role: We are seeking a Customer Support Specialist for Events to join our team. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. You will be responsible for ensuring a seamless experience for our event attendees, from registration through to post-event follow-up, and will play a key role in making sure every aspect of our events runs smoothly. Responsibilities: Attendee Support: Serve as the primary point of contact for event attendees, addressing inquiries via email, phone, and live chat. Resolve any issues related to event registration, ticketing, and event logistics. Event Registration Management: Assist with the management of event registrations, including making updates to attendee information, processing changes to tickets, and ensuring attendees are properly registered for the right events. Pre-Event Communication: Send out event reminders, updates, and any relevant materials to attendees before events. Ensure all event-related communications are clear, accurate, and timely. Onsite Event Support: Assist with onsite attendee check-in and registration, ensuring a smooth experience at the event venue. Post-Event Follow-Up: Follow up with attendees after events to gather feedback, provide post-event materials, and ensure that all issues are addressed. Data Entry & Reporting: Maintain accurate records of attendee communications, registration status, and feedback. Provide detailed reports to the event team regarding attendee satisfaction and any recurring issues. Collaboration: Work closely with internal teams, including marketing, logistics, and event coordination, to ensure all event information is consistent and up-to-date. Technical Support: Troubleshoot any technical issues attendees may experience with online event platforms, ensuring a smooth digital experience. Customer Service Excellence: Provide a high level of service to both internal stakeholders and event attendees, ensuring all inquiries are addressed in a timely and professional manner. Required Skills: Exceptional Communication Skills: Ability to clearly and effectively communicate with event attendees, ensuring their experience is seamless and positive. Strong Organizational Skills: Capable of managing multiple tasks simultaneously and handling a high volume of inquiries. Problem-Solving Ability: Ability to remain calm under pressure and resolve issues quickly and efficiently. Detail-Oriented: Strong attention to detail, ensuring all customer inquiries are accurately documented and responded to. Customer Service Focused: A passion for helping others and providing excellent service. Tech-Savvy: Comfortable using event platforms and software such as Google Docs, Excel, and CRM tools. Experience with event management tools like Eventbrite, Zoom, or similar platforms is a plus. Preferred Skills: 1+ years of experience in customer service or event support. Experience working with event registration systems and handling customer inquiries related to event logistics. Bachelor's degree in Communications, Business, or a related field is preferred. Additional Details: Location: Must reside in the Miami area (within 30 minutes of our Aventura office). Travel: Flexibility to travel and work weekends as required for onsite event support. Visa Sponsorship: We do not sponsor visas. Why Join Us? At Grant Cardone Enterprises, you'll be part of a fast-growing company with a mission to 10X the success of businesses worldwide. We offer a dynamic and entrepreneurial work environment where you'll have opportunities to grow, learn, and contribute to the success of high-profile events. Grant Cardone Enterprises is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions, including hiring, promotion, and discipline, will be based on merit and business needs. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, age, disability, or any other legally protected status.

Customer Success Specialist (Onboarding & Implementation) Type: Direct Hire Our client is seeking a professional, motivated resource to join their onboarding & implementation team. This role would report up to the Chief Sales Officer and provides immense opportunity for growth and hands on mentorship. This resource will be responsible for providing clients with timely and effective training to get them properly set up with their products and services. Main Responsibilities: Guides clients through the implementation process, answering questions as needed regarding setup and utilization of the software Trains clients on using the software Maintains a schedule with clients for training sessions and ensures on time for sessions Identifies issues during the implementation process and escalates to proper team to resolve Documents and updates customer interactions in CRM Other related duties as assigned Required Skills/Abilities: High school diploma required; IT or Communications degree preferred 2+ years in a customer-facing or customer service role Ability to build rapport with clients Ability to prioritize Positive and professional demeanor Excellent written and verbal communication skills Excellent problem-solving skills JavaScript knowledge is preferred IT and Networking knowledge is a plus Proficient with Microsoft Office Suite or related software. Experience working with technology products Nice-to-Haves: Basic technical skills (e.g., connecting to Wi-Fi or Ethernet) Coding knowledge (JavaScript, JSON, CSV exports) Bilingual skill Familiarity with Google Calendar IT or Communications Degree IT background

Who We Want: Are you driven and competitive yet still interested in making a difference in the world? This is an excellent opportunity to become part of a successful, fast growing healthcare tech company that is revolutionizing emergency medical care for children and adults on a national/ international level. Who We Are: Pediatric Emergency Standards Inc. is the innovator of the award-winning Handtevy Pediatric Resuscitation System. The Handtevy System is a fully integrated, cloud-based workflow management software program for pre-hospital (EMS) and hospital healthcare providers to be used to treat the critically ill or injured patient. We empower healthcare providers to rapidly and accurately respond to emergent calls with ease while reducing medical error and improving quality of care for all patients. Responsibilities : We are seeking a highly motivated and customer-focused Support Specialist to join our dynamic team. This role requires a blend of technical expertise and excellent customer service skills to provide top-tier support to our clients. The ideal candidate will troubleshoot technical issues, resolve customer inquiries, and deliver an exceptional customer experience across all interactions. Key Responsibilities: Customer Support: Serve as the first point of contact for customers, addressing both technical and general inquiries through phone and email in a prompt and professional manner. Technical Troubleshooting: Diagnose and resolve technical issues related to software, hardware, and network connectivity. Escalate complex problems to the appropriate internal teams when necessary. Bonus for experience with SaaS products and Mobile apps Knowledge Management: Document all interactions, troubleshooting steps, and resolutions in Handtevy's ticketing system (Freshdesk). Product Education: Guide customers through the features of products, providing step-by-step assistance to ensure they can maximize the value of the tools and services. Collaborative Problem-Solving: Work closely with other departments such as IT, Customer Success, and Clinical to ensure a seamless customer experience. Continuous Learning: Stay up-to-date with the company's product updates, new releases, and emerging technologies to provide accurate and informed support. Education/Skills Required: Bachelor's Degree preferred Knowledge of (prior use preferred) of; MS Office (Word, Excel, PowerPoint & Outlook), Salesforce Self-motivated with a desire to achieve results Professional demeanor and exceptional phone presence Aptitude to learn quickly, apply your learning and grow professionally Active listener and articulate communicator Ability to understand customer needs and respond with empathy and patience. Highly organized with excellent time management skills Written communication skills We are an Equal Opportunity Employer and a Drug-Free Workplace

Call Centre Executive In-Bound calls Kantar Media Coral Way Miami USA As people increasingly move across channels and platforms, Kantar Media's data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. Working with panel and first-party data in over 80 countries, we have the world's fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners. Our Service and Installation Execs no selling are the key relationship holders between Kantar and our US panel members; walking panellists through the install process, delivering an excellent level of service and supplying important support to the panel. The Service and Installation Execs will work closely with Operations colleagues and those from other functions to ensure a seamless client-centric service for our Panel. Tasks & Responsibilities Work remotely with panel members to install and maintain metering equipment and software in panel homes. Provide outstanding customer service and be part of a professionally minded team that delivers a standout experience for our panel members. Make outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering. Perform interactive tests and quality checks. Capture information from about the equipment in the panel members homes and update a central database. Educate and encourage panel members in the correct use and care of the metering equipment. Accurately log and report panel home activity as required. Collaborate with others to maintain accurate stock levels of metering equipment. Collaborate with Continuous Improvement (CI) agents to identify and address areas for improvement in the service. Provide support on ad hoc projects and initiatives. Conduct validation checks to identify any issues with data held against a home that could impact data processing. Work with the wider team to ensure SLA's (Service Level Agreements) and project deadlines are met. Working some evenings and weekends as part of the standard working week required. The skills & experience needed Communication - Excellent relationship building and communication skills with internal stakeholders and panel members. Innovative with a continuous improvement mindset Customer service and problem solving - must have a polite and professional manner with a positive attitude towards problem solving. Collaboration - Team player who is happy to lend a hand when needed. Proactive, self-motivator with the ability to work autonomously when needed. Understanding of TV and associated technology desirable but not essential Some weekend working required - one weekend shift in four - and flexibility around shift timings is essential. Problem solving - ability to work in a fast-paced environment with demonstratable experience of working to deadlines. Ability to perform tasks efficiently with a high level of accuracy. Good organisational and administrative skills with a focus on work being correctly prioritised and completed in a timely manner. Ability to multitask with a flexible attitude to work. Fluent English essential; fluent Spanish desirable What's in it for you We provide a highly competitive benefits package! Medical plans with comprehensive, affordable coverage for a range of health services Health Savings Account/FSA Dental, Vision and benefits to cover unique healthcare needs Wellness Program 401k with matching Tuition Reimbursement, Commuter benefits Unlimited PTO

Ultimate Staffing is actively seeking a dedicated Customer Care Coordinator to join their client's dynamic team in Miami. This role offers an exciting opportunity for individuals passionate about delivering exceptional customer service and ensuring customer satisfaction. Onsite Location: Kendall, FL -Local candidates only will be considered. Responsibilities: Respond promptly and professionally to customer inquiries through various communication channels. Maintain accurate and up-to-date customer records and interactions. Collaborate with team members to ensure smooth operations and excellent customer experiences. Adapt to diverse customer situations, providing effective solutions and support. Ensure all customer interactions align with the company's standards and policies. Provide feedback on customer interactions to improve the overall service process. Maintain a positive and polite attitude when interacting with customers. Requirements: High School diploma or equivalent required. Strong communication and interpersonal skills. Ability to work effectively in a team-oriented environment. Proficiency in using computer applications and customer service software. Previous experience in a customer service role is a plus. Work Hours: Monday to Friday. Benefits: Ultimate Staffing Services is looking forward to receiving applications from motivated individuals ready to contribute to a positive customer care environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Our client is seeking to hire a number of Client Associates or Registered Client Associates to join their Private Wealth Team. Your role: Provide support to the Financial Advisor to cultivate and enhance new and existing client relationships Executing money movement transactions Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances Providing support for client account information o Onboard and maintain client accounts, Accept or enter unsolicited orders Supporting the Financial Advisors marketing strategy Qualifications High School Diploma, Bachelors degree preferred Active FINRA Series 7 & 66, or willingness to obtain these within 6 months Native or professional fluency in Spanish is required 2+ years of industry experience Experience with BSA/AML Regulations within the financial services industry preferred Detail orientated with superior organizational skills and ability to prioritize Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) Strong time management skills Team player with the ability to collaborate with others

As a Senior Registered Client Associate you will play an integral role in the success of the branch. You will assist in administering, marketing and growing client relationships, working closely with our Financial Advisors (“FAs”) to enhance and grow their business Responsibilities Assisting in the delivery and execution of financial plans, supporting branch leadership and covering additional teams and PCAs as needed will be crucial to this position You will also help develop and maintain client relationships by organizing and implementing productivity-based campaigns You may be asked to perform operational responsibilities as well Able to compose effective client correspondence in accordance with established policies and procedures Initiative - Proactively utilizing available technology and tools to support efficient and effective time management; Able to assist FAs in organizing and implementing productivity-based campaigns; Knowledgeable, in accordance with established policies, of all firm technology necessary to provide quick responses to FA and client inquiries Building Relationships - Connecting with others in a way that fosters trust and creates collaborative relationships; Able to anticipate potential issues and/or problems and alert respective FA and/or Branch Management as necessary Requirements: High School diploma; Associate's or Bachelor's degree preferred Series 7 required and series 66 a plus Fluency in English and Spanish Able to work effectively in a fast paced, deadline-oriented environment Strong attention to detail Able to work effectively as part of a team High ethical standards

About the Company Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing the industry's best and most respected insurance agencies to deliver a top-notch service and claims experience. But Responsive is more than just our name-It's a promise to make auto insurance simple, affordable, and hassle-free. We regularly ask our employees, agents, and customers for feedback. It's how we make good on our mission: to continue raising the bar for service in auto insurance. About the Role As an Underwriting Customer Service Team Leader, you will supervise the underwriting and customer service team, ensuring that all processes are conducted efficiently and effectively. You will plan, organize, supervise and evaluate the performance of the team. You will develop, implement and monitor work plans to achieve Company's business priorities. This role requires the team leader to continually work to improve work processes, procedures and tools applicable to team responsibilities in order to achieve Company goals. You will manage the quality assurance to ensure customer service standards are met and underwriting processes are performed within approved Company underwriting guidelines. You will provide leadership to create and foster a high performing, positive, service-oriented work environment. The ideal candidate will possess strong organizational, time management and conflict resolution abilities. Responsibilities Leads the team to achieve or exceed goals and objectives. Communicates job expectations clearly. Plans and monitors results, including coaching, supporting, and providing constructive feedback to employees. Demonstrates a continuous capacity to learn, adapt, and innovate as business conditions and needs change. Identifies business issues and opportunities. Determines the financial and operational breadth of the opportunity and then creates systems or processes to address the situation. Follows through by building support for recommended solutions and then the necessary documentation and change requests to implement these solutions. Builds our team by recruiting, selecting, and training employees in a safe and secure work environment. Manage employee work schedules including assignments, training, vacations and paid time off. Contributes to the creation of strategic goals by gathering pertinent business, financial, service, and operations information. Maintains quality service by establishing and implementing customer service standards, analyzing and resolving quality and customer service challenges, and recommending process improvements. Appropriately communicates information through department meetings, one-on-one meetings, and appropriate communication. Develops critical skillsets of their team as well as assisting their team with career development goals. Handles customer and agent escalations. Contributes to business goals, performance metrics, and effectively uses tools and technology. Supports workload surges and/or catastrophe operations to include working significant overtime during designated catastrophe events. Partners with internal resources to facilitate operations. Qualifications Bachelor's degree or equivalent underwriting work experience. Required Skills Demonstrated leadership abilities. Must be a team-oriented individual to work with clients, other team members, and internal partners. Availability to work, when appropriate, after hours and on the weekend. Excellent verbal and written communication skills. Bilingual English / Spanish verbal and written. Current Florida 2-20 Resident General Lines license or ability to obtain within initial 90 days. Demonstrated knowledge of Microsoft Office products. Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization. Strong analytical and problem-solving skills. Ability to learn new technologies. Pay range and compensation package This full-time position is open to experienced candidates with compensation and job responsibilities based on experience and skill set. This job is located onsite in Plantation, Florida. Applicants must be willing to complete tasks outside of formal job requirements. A generous benefits package is offered. The Responsive Offer In addition to a friendly, collaborative environment, we offer a competitive benefits package, training, and ongoing growth opportunities including: 401(k) Medical, dental & vision, including free preventative care Wellness & mental health programs Health savings accounts with company contributions & life insurance options Paid time off Holiday pay Paid & unpaid sick leave where applicable, as well as short & long-term disability FMLA leave Diverse, inclusive & welcoming culture Career development How to Apply Use the “Apply” button at the top of the page to upload a cover letter explaining your interest in this position and a current resume and complete the application process. The Responsive Culture: At Responsive, we know we're only as good as our people, which is why we value integrity and humility. We also give our employees the freedom to make common-sense decisions and offer new opportunities for growth and movement across all our departments. You'd join a dynamic team of people who are: Adaptable: As the industry evolves, we embrace change instead of simply coping with it. New approaches and technologies? No problem. Collaborative: We accept personal responsibility and accept feedback from one another. We give and take suggestions respectfully and transparently. Engaged: We're curious and motivated to humbly serve our fellow team members and customers. We're open to new training opportunities and recognize that putting good ideas into action provides value to our customers. Data-Driven: To protect our capital and stakeholders while boldly seizing market opportunities, we make decisions after we collect and analyze facts. We also use data to learn lessons from both our successes and our mistakes. Equal Opportunity Statement Thank you for your interest in The Responsive Auto Insurance Company. The Responsive Auto Insurance Company is proud to be an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

JOB TITLE: CLIENT SERVICES SPECIALIST The Client Services Specialist serves as a customer-focused professional dedicated to providing exceptional service and support to clients at Onboard Logistics Group. This role bridges the gap between clients and the internal operations team, ensuring seamless communication, timely updates, and resolution of service-related issues. DUTIES AND RESPONSIBILITIES: Serve as the primary point of contact for day-to-day client interactions. Provide updates on shipment statuses, timelines, and any potential disruptions. Respond promptly to client inquiries via email, phone, or other communication channels. Ensure all required shipping documents (e.g., bills of landing, customs declarations) are accurate and provided to clients on time. Collaborate with Freight Coordinators, Customs Brokers, and other internal teams to address client needs. Track shipments and proactively inform clients of any delays or issues. Work with internal teams to resolve operational problems, such as lost or damaged goods, and communicate resolutions to clients. Assist in maintaining client profiles, including service preferences, billing details, and special instructions. Support the onboarding of new clients by ensuring smooth handoffs from Sales or Account Management. Monitor client satisfaction by gathering feedback and identifying areas for improvement. Suggest improvements to processes that enhance the client's experience. Work with Account Managers to ensure clients' long-term needs are met. Provide input on potential upselling opportunities or additional services that benefit clients. EDUCATION REQUIREMENTS: High school diploma or general education degree (GED) required. QUALIFICATIONS: One to three years of related experience and/or training, or equivalent combination of education and experience required. Knowledge of logistics and freight forwarding processes, including air, ocean, and multimodal transport. Previous experience with systems similar to CargoWise is highly preferred. Proficiency in logistics systems, CRM tools, and basic data tracking. Proficient computer skills with MS Word, Excel, and PowerPoint Strong interpersonal and communication skills for effective client interaction. Problem-solving skills to handle service disruptions or escalations. Attention to detail to ensure documentation accuracy and timely delivery of services. Ability to learn quickly; self-motivated; high energy; strong work ethic Ability to work with minimal supervision. Strong organizational and time management skills to prioritize tasks and meet deadlines Ability to adapt to change and work in a fast-paced, dynamic environment. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Occasionally required to stand, walk, climb, balance, bend, stoop, kneel or crawl. Continually required to sit and utilize hand and finger dexterity Frequently required to talk or hear While performing the duties of this job, the noise level in the work environment is usually moderate The employee must occasionally lift and /or move more than 20 pounds . Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Onboard Logistics is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Only candidates with US Work Authorization will be considered. Job Summary: Exercises technical expertise and knowledge of functions, policies and procedures while performing Letter of Credit transactions such as issuances, negotiations, and payments. In addition, same expertise and knowledge should be applied to transactions related to Documentary Collections. Primary Responsibilities: Carefully reads and follows instructions and/or documents to determine disposition of items, this includes issuance, payment, and negotiation. When necessary, coordinates with Account managers for proper processing of instructions. Following procedures inputs information in the Letters of Credit/Documentary Collections system verifying that all information provided is accurate, complete, and follows the applicable regulations and the Uniform Customs and Practices for Documentary Credits (UCP 500) for Letters of credit and International Chamber of Commerce (I.C.C.) Publication No. 522 for Documentary Collections. Follow up on instructions and documents provided by the Account Manager and keep files up to date. Makes sure that the names of all buyers, beneficiaries, assignees of assignments of proceeds and transferees, as well as the names of all vessels, planes and transportation companies appearing in all letters of credit and documentary collections processed by the department must without exception, be scanned against the OFAC list and other lists according to the Bank Secrecy Act policies and procedures of the bank. Knowledge of ACH Process. Verifies that all work has been processed correctly. Prepares and process check payments and fund transfer when necessary or requested. Prepares and sends correspondence either via regular mail or courier. May use SWIFT and/or e-mail to obtain and transmit information to customers, agencies and/or vendors. Performs necessary research and investigations and/or assists supervisor in finding information to process work. Keeps control of any new instructions or amendment received. Properly report discrepancies to the interest parties and act according to policies and procedures to correct any problem that may have arisen. When necessary, do the corresponding traces and follow up according to procedures. Reconcile and investigate any differences encountered in the reports and/or system. Perform functions related to wire transfer transactions. Validate and process payments, such as swifts, wire transfers and bank to bank requests. Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. Education and Experience: Two years of college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Language Skills: Speak, read, and write English and Spanish. Ability to read and interpret documents such as regulations, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Other Skills and Abilities: Computer literate with basic knowledge of standard word processing, spreadsheet, and database programs. Equal Opportunity/Affirmative Action Employer, M/F/V/D Search for this job, NO EMPLOYMENT AGENCIES, HEAD HUNTERS, EXECUTIVE SEARCH FIRMS OR REPRESENTATIVE CALLS PLEASE.