Bilingual customer service jobs in Oklahoma - 1,298 jobs
Customer Service Representative - Norman, OK
Advanced Call Center Technologies 4.1
Bilingual customer service job in Norman, OK
Call Center Representative - Agent
Reports To: Operations Supervisor Department: Operations FLSA Status: Non-exempt
CustomerService Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. CustomerService Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.
Essential Duties and Responsibilities:
Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds quickly and effectively to customer questions.
Multi tasks to document while speaking with the consumer.
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients' specific quality standards.
Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Promotes positive interactions with others through effective communication with customers and team members. This includes real-time interaction with leaders for coaching and feedback, verbal engagement with customers, and collaboration with team members and escalation departments. These interactions may be face-to-face as required by business needs.
Regular, predictable, and reliable attendance is critical to success in this role.
Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Other duties as requested by management
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Data Entry Accuracy - Good attention to detail and basic computer skills
Communication Skills - Clear communication with employees and customers
Background Check - Must be able to successfully pass a criminal background check
Education and/or Experience:
High School Diploma or GED required
Previous call center experience or assisting customers preferred
Computer Skills:
To perform this job successfully, an individual must have knowledge of:
Good typing skills
Ability to navigate multiple computer screens and applications
~CB
ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.
$22k-27k yearly est. 2d ago
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Customer Service Associate
Ace Mart 3.9
Bilingual customer service job in Tulsa, OK
Job Title: CustomerService Associate - Help Power the Foodservice Industry
Reports to: Assistant Store Manager / Store Sales Manager
Classification: Hourly / Non-Exempt
Are you a relationship-builder who thrives in a fast-paced, customer-focused environment? At Ace Mart Restaurant Supply, our CustomerService & Sales Associates are trusted partners to chefs, restaurateurs, and foodservice pros. Your positive attitude, attention to detail, and ability to guide customers toward the right products make a real impact on their success-and ours.
This is more than a retail job. It's a people-first, solution-oriented role at the front lines of the foodservice industry.
What We Offer:
Work-Life Balance: Enjoy Sundays off to rest and recharge.
Employee Discounts: Save on a wide range of professional kitchen equipment and supplies.
Learning & Growth: Gain product knowledge and industry insight through hands-on training and mentorship.
Paid Time Off: Take the time you need with vacation and sick leave.
Comprehensive Benefits: Medical, dental, vision, and life insurance after 60 days.
Financial Security: Participate in our matching 401k program and plan for the future.
What You Will Do:
Deliver a standout customer experience by greeting every customer with energy, positivity, and a service-first mindset-whether in person, by phone, or via email.
Build lasting customer relationships by engaging in genuine conversations, earning trust, and becoming a go-to resource for restaurant and foodservice professionals.
Guide purchasing decisions by listening carefully, identifying customer needs, and recommending the right equipment and supplies to support their success.
Drive in-store sales by confidently promoting featured items, offering cross-sell suggestions, and ensuring customers leave with solutions-not just products.
Follow up with intention by checking in with customers post-purchase and using follow-through to turn one-time buyers into repeat business.
Support seamless service by offering carry-out assistance, coordinating deliveries, and stepping in to solve problems with professionalism and urgency.
Maintain a clean and organized store that invites customers to browse, with well-stocked shelves, clear displays, and a polished presentation.
Collaborate with a high-energy team by sharing product knowledge, supporting teammates, and participating in ongoing training to grow your impact.
What You Will Need:
A People-First Mindset: Friendly, helpful, and customer-focused in every interaction.
Sales Savvy: Confident recommending and selling products that fit customer needs.
Strong Communication: Clear, professional communication in person, by phone, and through email.
Time Management: Able to multitask, prioritize, and stay organized during peak store hours.
Physical Stamina: Stand and walk for extended periods, lift up to 50 lbs. regularly, and use computers/registers comfortably.
Education & Experience: High school diploma or equivalent preferred. Prior retail, sales, or foodservice experience is a plus-but we'll train the right person.
Join us as a Food Enthusiast & CustomerService Specialist and become an essential part of our team dedicated to delivering an exceptional experience to our valued customers. Ace Mart Restaurant Supply is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. Your culinary passion and customer-focused approach will help us continue to create a haven for food enthusiasts.
$20k-25k yearly est. 2d ago
Customer Service Representative
Blackhawk Industrial 4.1
Bilingual customer service job in Broken Arrow, OK
is located onsite in Broken Arrow, Oklahoma*** WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The CustomerService Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The CustomerService Representative communicates and coordinates with suppliers and Account Managers, while providing quality customerservice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customerservice.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customerservice or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for a CX Customer Experience (Acco Customer Experience, Accounts Receivable, Representative, Account Manager, CustomerService, District Manager, Manufacturing, Retail
$28k-38k yearly est. 2d ago
Customer Service Representative
Carstar
Bilingual customer service job in Norman, OK
The CustomerService Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.
DUTIES / RESPONSIBILITIES
Greets all walk-in customers in a professional and courteous manner.
Answer and directs all phone traffic in a polite, courteous and cheerful manner.
Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
Explain CARSTAR's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
Educate customers on CARSTAR's CSI/NPS survey (kept informed, customerservice, quality of repair and on-time delivery).
Schedule and record appraisal and delivery appointments.
Update and maintain the store scheduler with Office Manager.
Collect and record payment for completed repairs; may perform some A/R.
File repair order paperwork accurately or record in CARSTAR management system.
Provide customers with CARSTAR's warranty information (5-Year and Limited Lifetime).
Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
Maintain the front office and customer reception areas.
Attend daily release meetings.
Other duties as assigned.
EXPERIENCE / SKILL REQUIREMENTS
2+ years of customerservice experience required, preferably in a retail setting.
HS diploma or GED equivalent required; college degree preferred.
Excellent customerservice, communication and negotiation skills. Able to relate well to a diverse customer base.
Call center sales experience (or equivalent sales experience) preferred.
Highly organized; ability to handle multiple concurrent assignments.
Proficient with Microsoft Office and POS/management systems.
Strong attention to details.
Punctual and professional appearance.
Ability to receive direction and work well with others.
Valid driver's license and insurable driving record.
PHYSICAL REQUIREMENTS
Essential physical requirements include:
Ability to stoop, bend and kneel, squat, kneel and pulling
Extended periods of kneeling, bending, squatting and stooping
Carry and lift heavy objects (up to 50lbs)
Standing, sitting and walking
Performing repetitive motions
WORK ENVIRONMENT
Exposure to:
Paint, fumes and particles
Dirt / Dust
Chemicals / Toxins
Varying heat / cold
Intermittent noise
All duties, responsibilities and experience are subject to change by location
$24k-32k yearly est. 2d ago
Customer Relations Representative - State Farm Agent Team Member
Austin Brown-State Farm Agent
Bilingual customer service job in Broken Arrow, OK
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$28k-36k yearly est. 2d ago
Customer Service Representative
AEG 4.6
Bilingual customer service job in Tulsa, OK
CustomerService Representative - Ascension St. John Sportsplex (FC Tulsa Training Facility) Department: Guest Services / Facility Operations Reports To: Operations Manager Employment Type: Part-Time or Full-Time (Event-Based) About Ascension St. John Sportsplex
Ascension St. John Sportsplex, part of the FC Tulsa Training Facility, is Tulsa's premier multi-sport and entertainment complex. The Sportsplex hosts a wide variety of tournaments, leagues, and community events throughout the year, providing a vibrant and family-friendly atmosphere for athletes and guests alike.
This is a rare opportunity to combine operational leadership with community impact, joining a dedicated team committed to delivering exceptional service and experiences across Tulsa's leading sports and entertainment destination.
Position Summary:
The CustomerService Representative is the face of Ascension St. John Sportsplex, responsible for providing excellent guest service, assisting with event operations, and ensuring all visitors have a positive and efficient experience. This position supports front desk operations, responds to guest inquiries, manages facility check-ins, and coordinates with event staff to ensure smooth daily operations.
The ideal candidate is personable, organized, and thrives in a fast-paced, sports-driven environment.
Key Responsibilities:
Greet guests, teams, and visitors in a professional and friendly manner.
Serve as the first point of contact for phone calls, emails, and in-person inquiries.
Assist with player, coach, and team check-ins for tournaments, leagues, and facility rentals.
Manage cash and card transactions for entry fees, concessions, or merchandise sales.
Maintain a clean, organized, and welcoming front desk and lobby area.
Provide event and facility information to guests, including schedules and directions.
Support event staff with operational needs such as registration, signage, or setup.
Communicate effectively with management and coworkers to ensure consistent service delivery.
Uphold facility policies and help maintain a safe and enjoyable atmosphere for all participants.
Requirements:
High school diploma or equivalent required; some college coursework preferred.
Previous customerservice, front desk, or hospitality experience preferred.
Excellent communication and interpersonal skills.
Strong attention to detail and ability to multitask in a busy environment.
Basic computer proficiency and comfort using scheduling or POS systems.
Willingness to work evenings, weekends, and holidays as required by event schedules.
Positive, team-oriented attitude and professional demeanor.
Reliable transportation and punctual attendance are essential.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
Do you have prior customerservice, hospitality, or front desk experience?
Have you previously worked in a sports or recreation facility?
Are you comfortable working evenings, weekends, and holidays as required by event operations?
How would you describe your approach to providing excellent customerservice in a fast-paced environment?
$27k-34k yearly est. 2d ago
Customer Service Representative
Barracuda Staffing, Inc.
Bilingual customer service job in Tulsa, OK
We are currently looking to fill a CustomerService Representative position with a company in Tulsa, OK. Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy solving problems and creating positive customer experience CustomerService Representative, CustomerService, Representative, Customer Experience, Retail, Staffing
$24k-32k yearly est. 2d ago
Member Service Representative Teller
AA2It
Bilingual customer service job in Oklahoma City, OK
1SLBJP00002458 Title - Member Service Rep *Candidate MUST have credit union and/or banking experience as a Member Service Representative. *MUST Meet all the criteria in Job Description. **Credit Check required** Manager must review before offer made** No Bankruptcy, No Collections
**Candidate Must be able to work with minimal supervision
**Self-sufficient
**Work well with other team members
Purpose: Serve as a liaison between the member and the credit union. Provides account information, opens new accounts and handles member's daily credit union needs. This position requires the candidate to be service-oriented, detail-oriented, self-motivated, able to work with minimal supervision and be able to perform a variety of tasks in accordance with credit union procedures. Maintaining all member information in a secure manner is a must.
Duties and Responsibilities:
• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient and accurate service in the processing of transactions.
• Respond to member requests, concerns and questions as they are presented i.e. email, phone calls, walk-ins, member relationship software, call center tickets, etc. in a professional and timely manner.
• Assist members with their plastic card related issues including mailing cards, if necessary.
• Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information for membership.
• Promote credit union products and services based on member's needs.
• Perform account maintenance on member accounts when requested, with proper documentation/authorization.
• May perform the following teller duties, as a Backup Teller: receive checks and cash for deposit, verifies amount, and examines checks for endorsements. This includes loan payments and processing credit card payments. Cashes checks and pays out money after verification of signatures and member balances. Places holds on accounts for uncollected funds in accordance with policies and procedures. Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
• Promote and explain other credit union services as needed.
• Answer telephones; provide members with information as requested.
• Ensure propriety and confidentiality of members' information.
• Ensure compliance with policies and procedures, rules and regulations including but not limited to the Bank Secrecy Act, the Patriot Act and the Office of Foreign Assets Controls.
• Other duties as assigned.
Experience:
• Minimum 2 years of customer/member service with a credit union or bank; required
• Previous cash handling experience; required
• Client/DNA core experience, a plus
Knowledge, Skills and Abilities:
• Perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Strong oral and written communication skills; ability to speak and write clearly and effectively
• Capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public.
• Perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
• Effectively handle multiple, simultaneous, and changing priorities.
• Capable of exercising highest level of discretion on both internal and external confidential matters.
For submission; kindly share your resume with answers:
Q1: How many years of customer/member service with a credit union or bank you have
Q2: How many years of cash handling experience; required
Q3: How many years of Client/DNA core experience,
Q4: How far you live and how will you commute daily to 205 Industrial Blvd, Sugar Land TX
Q5: For submission; kindly share MM/DD of Birth (no year)
$20k-28k yearly est. 2d ago
Member Service Representative (Full-Time) - Oklahoma City
Navy Federal Credit Union 4.7
Bilingual customer service job in Oklahoma City, OK
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications:
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customerservice, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: 13100 N. Pennsylvania Ave, Suite B, Oklahoma City, OK, 73134
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at .
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
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Media IP Limited. All rights reserved. Used under license.
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and
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Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$26k-32k yearly est. 4d ago
Customer Retention Representative
Cox Holdings, Inc. 4.4
Bilingual customer service job in Oklahoma
Company
Cox Communications, Inc.
Job Family Group
Sales
Job Profile
Customer Retention Rep - CCI
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
Hourly pay rate is $15.00. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $16,584.00.
Job Description
Customer Retention and Sales Representative
Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative.
The Customer Retention and Sales Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 7am - 10pm, Mon - Fri and 8am - 8pm, Sat. We have a shift bid process that you will go through before you are finished with the training program.
Compensation includes a full-time hourly base rate of at least $15.00 per hour plus monthly targeted commissions of $1,700 with 3 times earning potential on commission. Employees also receive a ramp period of up to 2 months to adjust to commission earnings. As part of a customer loyalty-driven team, there is a variable targeted total compensation of $51,600 ($24.81 per hour), while high earners (the top 10%) reach an average annual compensation of just over $67,187.50 ($32.30 per hour). Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets.
You must live within the area of Oklahoma City, OK.
What You'll Do
You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us.
You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services.
Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs.
You'll upsell, cross-sell, and work to retain every customer with whom you interact.
You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course)
You'll use our customer database to tailor solutions and help customers understand their billing.
What's In It For You?
How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here:
First, there's Cox's highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who “get you”. At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.
Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.
Who You Are
You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order.
Qualifications:
Minimum
High school diploma, GED, or relevant work experience
Effective communication skills
Excellent computer skills
Demonstrated ability to multi-task
Excellent interpersonal skills to work effectively with teams
Excellent ability to persuade others through indirect influence
Ability to seek out opportunities and take initiative with little or no direction
Demonstrated capacity to thrive in a high-change, often ambiguous business environment
Ability to establish customer relationships in a fast-paced environment
Preferred
Experience in the telecommunications industry
1+ years in a sales quota or retention environment
2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Join the Cox family of businesses and make your mark today!
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
$51.6k-67.2k yearly Auto-Apply 42d ago
Customs Expert (64965)
DrÄXlmaier Industrial Solutions
Bilingual customer service job in Duncan, OK
Objective of job:
Determines preferential status of parts produced by Draexlmaier in Americas region under various applicable trade agreements.
Responsible for yearly value reconciliation with CBP.
Assist with tariff classification of materials use in production and parts produced by Draexlmaier within Americas.
Created internal procedures to ensure customs compliance.
Principal Activities:
Assess and verify product country of origin in accordance with applicable regulations and USMCA requirements
Review and analyze product documentation, bills of materials, and manufacturing processes to determine origin eligibility
Determines qualification under UMSCA rules of origin, of parts produced by Draexlmaier in Americas region, as well as qualification under other Free Trade agreements signed by USA
Determines qualification under trade agreements signed by Mexico and Nicaragua, of parts produced by Draexlmaier in each of these countries
Collaborate with suppliers and internal teams to obtain supporting origin documentation and certifications
Maintain accurate COO data in compliance systems and ensure timely renewal of supplier declarations
Creates origin documentations for various trade agreements signed by USA, Mexico and Nicaragua
Submits origin information to external customer's portals
Provides guidance to Draexlmaier's suppliers within Americas region in regards to free trade agreements topics
Provides support to the supplier solicitation team with topics such as clarifying regulations and suppliers inquiries
Prequalification analyzes for new projects
Determines impact on parts' qualification status of various changes in the supply chain (relocalization of suppliers, changes of production sites, so)
Analyzes reasons for non-qualification, identifies measures to change the qualification status and work with internal and external stakeholders to implement
Creates periodically statistics related to preferential status of parts produced by Draexlmaier within Americas region, preferential status of materials used in production and duty payment
Performs customs duty analyses and identifies opportunities for duty reductions
Assists with tariff classification activities
Responsible for annual reconciliation filing with US customs
Creates and implements internal procedures and work instructions within customs department to ensure compliance with the customs regulations and other governmental agencies, and with Draexlmaier internal policies and procedures
Answers CBP requests for information
Conduct internal reviews and audits, identifies non-compliance and propose corrective actions
Provides support to the customs operation team
Monitoring of customs regulations changes and propose changes to internal procedures or new procedure to align
Provides support to other departments regarding planning of new supply chains
Participates in the development of internal manuals related to import and export requirements
Participates in the selection and implementation of new IT Tools
Job Requirements:
Bachelors Degree preferred not required. Area of study: Free Trade Agreement, Origin Calculations, USHTS Classif. Certification.
3 to 5 years of Free Trafe Agreement & Commodity Classif. experience.
6 to 8 years of Customs Operations.
6 to 8 years of Customs compliance topics including export control.
3 to 5 years of Supplier solicitation and origin calculations preferred.
3 to 5 years of General Rules of Interpretation (GRI) and Harmonized Tariff Schedule (HTS)
We are looking forward to your application.
Company / Legal Entity: DAA Dräxlmaier Automotive of America LLC., Org-Code: F-AM63
$35k-77k yearly est. 9d ago
Customer Retention Representative
Cox Enterprises 4.4
Bilingual customer service job in Oklahoma City, OK
Company Cox Communications, Inc. Job Family Group Sales Job Profile Customer Retention Rep - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly pay rate is $15.00. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $16,584.00.
Job Description
Customer Retention and Sales Representative
Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative.
The Customer Retention and Sales Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 7am - 10pm, Mon - Fri and 8am - 8pm, Sat. We have a shift bid process that you will go through before you are finished with the training program.
Compensation includes a full-time hourly base rate of at least $15.00 per hour plus monthly targeted commissions of $1,700 with 3 times earning potential on commission. Employees also receive a ramp period of up to 2 months to adjust to commission earnings. As part of a customer loyalty-driven team, there is a variable targeted total compensation of $51,600 ($24.81 per hour), while high earners (the top 10%) reach an average annual compensation of just over $67,187.50 ($32.30 per hour). Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets.
You must live within the area of Oklahoma City, OK.
What You'll Do
* You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us.
* You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services.
* Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs.
* You'll upsell, cross-sell, and work to retain every customer with whom you interact.
* You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course)
* You'll use our customer database to tailor solutions and help customers understand their billing.
*
What's In It For You?
How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here:
* First, there's Cox's highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
* Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who "get you". At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.
* Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.
Who You Are
You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order.
Qualifications:
Minimum
* High school diploma, GED, or relevant work experience
* Effective communication skills
* Excellent computer skills
* Demonstrated ability to multi-task
* Excellent interpersonal skills to work effectively with teams
* Excellent ability to persuade others through indirect influence
* Ability to seek out opportunities and take initiative with little or no direction
* Demonstrated capacity to thrive in a high-change, often ambiguous business environment
* Ability to establish customer relationships in a fast-paced environment
Preferred
* Experience in the telecommunications industry
* 1+ years in a sales quota or retention environment
* 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Join the Cox family of businesses and make your mark today!
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
$51.6k-67.2k yearly Auto-Apply 40d ago
Professional Services Veterinarian Oklahoma City OK
Idexx Laboratories 4.8
Bilingual customer service job in Oklahoma
Professional Services Veterinarian
As a Professional Services Veterinarian you will consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing; and promote customer satisfaction and loyalty. Represent IDEXX to customers and academia. Partner with Sales Force and collaborate with internal teams, providing technical support to sales and marketing, technical training, market trials and other applicable technical activities.
This role can be based in Oklahoma City or Tulsa, OK
In this role you will:
Consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing.
Represent IDEXX to customers and academia which may include hosting seminars and continuing education sessions on company products to key influencers at Veterinary Hospitals, University and Veterinary Schools, etc.
Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing medical support to sales and marketing, technical medical training, market trials, and other applicable activities.
Proactively support the company's products through assisting with, creating and reviewing technical materials and presenting technical medical subjects to a variety of audiences. May assist and write technical medical documents and/or provide input and approval oversight on marketing and field selling materials.
Provide support to IDEXX Training Department, creating written materials, presentations, and conducting training sessions as appropriate.
Assure compliance with all lDEXX SOP's and procedures relative to product questions/concerns, client records and administrative responsibilities.
Handle customer (veterinary and end-user) questions providing technical medical advice and following through on product complaints.
Adhere to and model the IDEXX Purpose & Guiding Principles.
Perform other duties as assigned.
What you will need to succeed:
DVM degree or equivalent.
Advanced degree or board certification preferred.
Typically, 5-8 years of experience in the Veterinary Industry and/or in Veterinary Practice
Licensed to practice in at least one state a plus.
Solid knowledge of current topics and issues in clinical veterinary medicine.
Strong business acumen, including specific knowledge of products and services sold.
Seasoned business and medical professional.
Excellent communication and interpersonal skills with the ability to influence others effectively and appropriately.
Strong facilitator, able to resolve conflict through mutual understanding and respect.
Excellent customerservice and business relationship-building skills required.
Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns.
Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment.
High integrity and honesty to keep commitments to Employees, Customers, and the Company.
Goal oriented, with drive, initiative and passion for business and team excellence.
Ability to organize and prioritize.
Have a service-oriented attitude.
Computer proficiency in Microsoft PowerPoint, Excel, and Word
Able to accommodate extensive travel up to 75% (four days in the field, one day work from home)
Company vehicle provided
Hold a valid driver's license
Extended hours may be required.
This position can be based in Oklahoma City or Tulsa, OK
What you can expect from us:
Annual Salary $140,000-160,000 based on experience
Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Why IDEXX?
We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let's pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
No unsolicited Employment Agency resumes are accepted.
#LI-CFO
#LI-REMOTE
$39k-62k yearly est. Auto-Apply 60d+ ago
Part-Time Ramp and Customer Service Agent
Envoy Air Inc. 4.0
Bilingual customer service job in Lawton, OK
Come and work for Envoy Air, an American Airlines Group Company, at Lawton-Fort Sill Regional Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customerservice.
We are hiring immediately, with no experience required!
Pay rate: $13.23/hr
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy
401(k) program upon hire (depending on the workgroup, employer contributions to your 401(k) are available after one year) which allows you to start saving for your future
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level
Both full-time and part-time positions available
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert
What you will be doing!
Do you find joy and satisfaction in helping people? As a CustomerService Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet them and provide a seamless check-in and ticketing experience
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
18 years or older
High school diploma, GED, or international equivalent
Ability to pass a pre-employment drug screen and background check
Authorized to work in U.S. without sponsorship
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
#EnvoyOut
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$13.2 hourly Auto-Apply 9d ago
Customer Relations Specialist
Beyond Acquisitions 4.1
Bilingual customer service job in Oklahoma City, OK
Beyond Acquisitions is a leading marketing and sales company within the Oklahoma City Metro Area! Each member of our company's ultimate goal is to manage the account that they are working alongside. Therefore, we provide our clientele with the very best personnel. Each of our team members are highly motivated to deliver a personal representation explicitly catered to meet the needs of that account. We aim to provide our prestigious clientele the very best in marketing, sales and promotions.
At Beyond Acquisitions, we bridge the gap between traditional marketing and training methods for clients with a modern corporate landscape. Due to our success over the past few years with our Telecommunications clients, we have officially surpassed sales and expansion expectations. In addition, with our innovative strategies of bringing our client's brand stories to life, we have seen a significant increase in revenue and customer satisfaction.
Job Description
We are looking for driven, career-oriented individuals to fill the role of our Entry-Level Customer Relations Specialist. The Entry-Level Customer Relations Specialist is a critical component of our Sales Team here at Beyond and will receive individualized training from the ground up. This individual will report directly to the Sales Manager regarding new customer sales, lead generation, and sales goals. We are looking for someone who can step in at the initial Entry-Level position, master the basics, and then receive continued development to grow towards more leadership roles in the future with us.
Entry-Level Customer Relations Specialist Responsibilities:
Learn and master all client product knowledge and be able to answer consumer questions effectively.
Present product and service packages to consumers representing our client's brand in a professional and curious manner
Qualify consumers for sales promotions and close every sale with confidence
Manage provided sales territory efficiently by maximizing each warm lead provided and following up with potential new clients regularly
Work with experienced Sales Team leaders to pick up on best sales practices and implement them into daily operations.
Work daily with other Sales Assistants to establish sales goals and identify areas to increase customer satisfaction.
Qualifications
Requirements of the Entry-Level Customer Relations Specialist:
Impeccable communication and public speaking abilities
Must possess a competitive nature and drive to excel
Ability to work in a team-based environment and individually with little or no supervision
Ability to overturn objections and utilize negotiation tactics
Proven ability to persuade consumers and close sales
6 months-3 years of experience in a customer-facing, sales, or customerservice environment
Additional Information
Growth Opportunity & Benefits We Offer Every Sales Assistant:
Individualized training for those with little or no experience
Competitive compensation, bonuses, and incentives
Virtual networking events
Yearly company-paid retreats
We're not looking for someone to stay stagnant in the Entry-Level role. Instead, we are looking to provide that continuous training opportunity, so our Customer Relations Specialist can grow at their own pace, without any restrictions.
$22k-29k yearly est. 3d ago
Customer Relations Specialist -Part Time
Community Highered
Bilingual customer service job in Tulsa, OK
General Function: The Customer Relations Specialist will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customerservice. Provide front line customerservice by answering multi line phone system, greeting and assisting guests, and performing clerical and administrative project support.
Provide exceptional, friendly, and professional customerservice to internal and external customers
Greet all visitors entering and exiting the building
Answer multi-phone lines, transfer calls, and retrieve and take messages
Support the admissions dept. with forwarding calls, emails, and walk-ins from prospective students
Maintain communication with the maintenance and housekeeping departments
Accept and sign for deliveries; assist with mail-outs as needed
Print school-related documents, prepare materials, reports, and other documents as needed
Answer questions for prospective students (as much as possible) if Admissions is not available
Develop strategies and carry out routine office duties to achieve efficiency and effectiveness
Develop and maintain efficient filing systems as needed
Handle confidential materials relevant to company business
Organize materials and data appropriately in both hard and electronic formats
Sort incoming and outgoing correspondence, distribute received faxes
Maintain front desk supplies and place orders as needed
Produce high-quality communications, oral and written
Manage projects that may include researching, typing, compiling data, and communicating with various individuals or departments to obtain appropriate information
Interact daily with students (customers), management, vendors, and employees ensuring that high-quality standards and corporate values are portrayed on behalf of the College
Report all complaints to the supervisor or Campus Director
Complete incident/accident/compliant forms when needed for HR
Resolve customer issues and requests in an efficient and quick manner
Develop strategies and carry out routine office duties to achieve efficiency and effectiveness
Participate in a minimum of two professional developments per year
Other duties as assigned
Qualifications
Minimum Requirements: High School Diploma or equivalent required, Associates degree from an accredited institution preferred. A minimum of two years of customerservice experience required, with front desk/administrative experience preferred. Must have a professional attitude, professional appearance, exceptional customerservice skills, and strong communication skills. Computer literacy required with advanced proficiency with using the internet, email, software/apps such as Google Workspace, Microsoft Office (MS Word, Excel), and ability to quickly learn other basic campus management software.
General Function: The Customer Relations Specialist will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customerservice. Provide front line customerservice by answering multi line phone system, greeting and assisting guests, and performing clerical and administrative project support.
$26k-37k yearly est. 4d ago
Client Specialist
Lark Dba Ontrack Staffing
Bilingual customer service job in Oklahoma City, OK
TempToFT
Client Specialist
Reports To: Team Manager
Purpose:
To provide client service support to the Account Management teams. Collect medical documentation and information in order to setup new clients.
Contact clients to set up medical supply orders
Handle incoming phone calls from clients regarding orders & customerservice issues
Request Medicare documentation on Medicare clients
Contacts medical facilities to obtain cultures and UAs on potential clients
Make entries as appropriate in Medtrack an internal Microsoft Access database
Place orders in Medtrack
Change orders in Medtrack
Support Team Leader on miscellaneous projects
Scanning and faxing all types of documentation to medical facilities
Verifying insurance for existing customer insurance changes
Performs follow up phone calls to clients after initial shipment
Verifies that client files are complete and all necessary documentation is in place
All other duties as assigned.
Qualifications and Requirements:
Must have a high school diploma, college degree preferred, not required.
Six months to one year related experience and/or training; or equivalent combination of education and experience.
Typing: 35-40 wpm with 40 (adjusted) highly recommended
Possess medical administrative skills
Good communication skills with professionals in clinics and hospitals
Sales experience preferred
Ability to reason, problem solve, and think outside the box
Multi-task a variety of issues
Good organization skills and can prioritize tasks
Proficient in Microsoft Office programs
Good attention to detail
Reliable/dependable
Flexible and adaptable to changes in environment and industry
Team Player; work well with others
Physical Demands:
Regularly required to sit, stand, walk, and occasionally bend and move about the facility.
Infrequent light physical effort required.
Occasional lifting up to 10 lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$25k-41k yearly est. 60d+ ago
Client Success Renewals Specialist
Norstella
Bilingual customer service job in Oklahoma City, OK
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
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Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$25k-41k yearly est. 31d ago
Operations Staff | Part-Time | BOK Center
Oakview Group 3.9
Bilingual customer service job in Tulsa, OK
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Perform the setup and changeover of the arena on an event-to-event basis in order to ensure complete adherence to the event schedule as-well-as tenant contractual specifications and requirements. Also, assist with cleaning of the arena to help maintain the cleanliness of the building. Under general supervision, performs work as needed to clean, maintain and prepare for events at the facility. Duties include skilled and semi-skilled tasks, which often require heavy lifting and a high degree of physical exertion. Overnight hours can be expected on occasion.
This role pays an hourly rate $12.00 to $15.00.
Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.
This position will remain open until April 17, 2026.
About the Venue
The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues.
Responsibilities
* Participate in all aspects of the conversion process in preparation for events.
* Duties may include setting up and tearing down flooring, portable chairs, operable wall, barricades, staging, tables, other furnishings and equipment.
* Perform varies duties to ensure the day-to-day operations of the facility are met. These include, but not limited to, loading/unloading delivery trucks, transporting trash and waste to proper disposal area and replenishing supplies.
* Assist with pre/post event cleaning and janitorial tasks including, but not limited to, sweeping, mopping, dusting, trash removal, vacuuming, spot cleaning, washing, stripping, carpet cleaning, window washing and waxing.
* Perform repairs and maintenance tasks such as painting, patching, re-lamping, replacing ceiling tile, replacing filters, etc.
* Assist building engineers and subcontractors in construction, repair and maintenance of the building.
* Report irregularities, discrepancies, safety or damage concerns or loss of property promptly to supervisor.
* Work extended and/or irregular hours including nights, weekends and holidays, as needed.
* Perform other duties as required.
Qualifications
* Must be 18 years or older at the time of application
* Exhibit willingness to work a flexible schedule consisting of nights and weekends. Shifts regularly occur overnight.
* Work effectively in a heavily team-based environment
* Be reliable, honest, dependable, and punctual
* Regularly lift and carry equipment and supplies weighing up to 50 pounds
* Possess knowledge of basic hand tools and their uses
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.