Bilingual customer service jobs in Saint George, UT - 144 jobs
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Bilingual Customer Service
Customer Service Representative
Sales Associate And Customer Service
Service Advisor
Customer Service Clerk
Customer Sales Representative
Customer Care Specialist
Customer Experience Associate
Customer Support Specialist
Customer Service Specialist
Customer Service Associate
Call Center Representative
Receptionist/Customer Service
Customer Account Executive
Customer Relations Representative
CUSTOMER SERVICE/SERVICE BOOTH CLERK
Smith's Food and Drug 4.4
Bilingual customer service job in Saint George, UT
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customerservice. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Smith's family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
Must be 18 or older
Ability to handle stressful situations
Effective written and oral communication skills
Knowledge of basic math (e.g., counting, addition, and subtraction)
Desired
Retail grocery
Cashier
Customerservice experience
Second language: speaking, reading and/or writing
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
Report pricing and scanning discrepancies to the appropriate manager.
Process customer transactions quickly, accurately, and efficiently.
Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
Communicate new and on-going special programs and promotions to customers.
Handle funds, coupons, tenders, etc. according to company policy.
Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).
Label, stock and inventory department merchandise.
Report product ordering/shipping discrepancies to the department manager.
Stay current with present, future, seasonal and special ads.
Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, Western Union, hunting licenses and keys.
Observe scheduled shift operating hours.
Answer all store telephone calls promptly and professionally according to department training.
Ensure that all current merchandising, customerservice, cash control, labor control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed.
Adhere to all food safety regulations and guidelines on product returns.
Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management.
Notify management of customer or employee accidents.
Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
Comply with all state, county and local weights and measures laws and labeling requirements.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
$31k-37k yearly est. 2d ago
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Custom Account Executive
Yesco 4.6
Bilingual customer service job in Saint George, UT
Minimum:
Maximum:
Location:St. George, UtahJob Type:Full time Job Title:Custom Account ExecutiveJob Description:
GENERAL PURPOSE:
To grow a new and existing client base in order to achieve the required sales quota.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Conduct the required number of sales presentations per week to new and existing and customers
Perform professional presentations or demonstrations of YESCO products & services while on-site
Penetrate all targeted accounts and radiate sales from within client base
Overcome objections of prospective customers
Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms
Build and foster a network of referrals to create new opportunities for revenue growth
Generate and develop new customer accounts to increase revenue, by cold-calling if necessary
Always maintain professionalism, tact, diplomacy, and sensitivity to portray the Company in a positive manner
Actively manage call schedule to adequately cover assigned territory in a time-efficient manner
Use marketing data using applicable sales management software tools to maximize sales efficiency and effectiveness
MARGINAL DUTIES & RESPONSIBILITIES:
Performs other functions as necessary or as assigned
NATURE OF WORK CONTACTS:
Interacts with small and large businesses that need identification
TRAINING & QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A Bachelor's Degree (B.A.) or a (B.S.) from a four-year college or university is preferred and/or five to seven years of related sales experience; or any combination of education, experience, and training which provide the following knowledge, abilities, and skills.
3 years of direct work experience in an external sales capacity
Demonstrated ability to convert prospects and close deals while maintaining established sales quotas
Professional demeanor, selling style, and appearance
Past experience in opportunity qualification, pre-visit planning, call control, account development, and time management
Success in qualifying opportunities involving multiple key decision makers
Strong problem identification and objection resolution skills
Able to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills
Excellent listening skills
Strong written communication skills
Self-motivated, with high energy and an engaging level of enthusiasm
Able to perform basic calculations and mathematical figures
Ability to work individually and as part of a team
High level of integrity and work ethic
Must possess a valid driver's license
Previous sign experience preferred and which include a working knowledge of the materials and finishes used in construction
Understanding of local codes associated with on-premise advertising
We maintain a drug free workplace. Young Electric Sign Company is an EEO/AA employer. We welcome all qualified jobseekers. Jobseekers will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.
$33k-49k yearly est. Auto-Apply 60d+ ago
Customer Experience Associate
Primary Residential Careers 4.7
Bilingual customer service job in Centennial Park, AZ
The Customer Experience Associate I will provide frontline support to PRMI's customers. They will handle basic inquiries and resolve straightforward issues through various channels, such as phone calls, emails, and chat. They will assist the customer with account level information, troubleshooting problems with their account, and maintaining accurate records for interactions. They are responsible for providing consistent and accurate information. They will have a focus on prompt and professional assistance to customers, contributing to overall customer satisfaction.
Responsibilities/Duties/Functions/Tasks
o Basic Support: Provide frontline support to customers via phone, email, chat, or in person.
o Issue Resolution: Assist customers with basic inquiries, troubleshooting, and problem-solving.
o Product Knowledge: Acquire a basic understanding of the company's policies and procedures to effectively assist customers.
o Training: Participate in extensive, ongoing training.
o Documentation: Maintain accurate records of customer interactions and transactions.
o Customer Satisfaction: Ensure customer satisfaction by addressing concerns promptly and professionally.
o Escalation: Escalate complex issues to higher-level support or management as needed and in accordance with procedures.
o Feedback: Provide feedback to management regarding recurring issues or customer concerns.
o Performance: Demonstrate a basic ability to manage customer inquiries with professionalism and within a timely manner.
Qualifications
o 0 - 12 months tenure.
o No Prior Experience Required
o Graduate level writing & communication skills.
o Strong communication, analytical, and problem-solving skills
o Ability to effectively and professionally handle difficult situations that may arise when working with branches/divisions.
o Ability to function well in a high-paced and at times stressful environment.
Supervisory responsibilities
· NA
Preferences
· NA
Company Conformance Statements
In the performance of assigned tasks and duties all employees are expected to conform to the following:
§ Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
§ Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
§ Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
§ Ensure every action and decision is aligned with PRMI values.
§ Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
§ Realize team synergies through networking and partnerships across PRMI.
§ Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
§ Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
§ Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
§ Work effectively as a team contributor on all assignments.
§ Perform quality work within deadlines.
§ Respect client and employee privacy.
Work Requirements
Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
$31k-40k yearly est. 6d ago
Customer Support Tactical Team Specialist (St George, UT) (Saint George, UT, US, 84790)
UGI Corp 4.7
Bilingual customer service job in Saint George, UT
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
Applications for this position will be accepted until 12/29/25.
Posting
Job Summary (Purpose):
A Customer Support Tactical Team Specialist serves as a critical bridge between our customers contact center and field operations teams. This role focusing on complex issue resolution, systematic follow-up processes, and cross-departmental collaboration. The ideal candidate will excel at managing escalated customer requests while coordinating with multiple departments to ensure timely and effective resolutions.
Key Characteristics:
* Customer Advocacy - Genuine commitment to customer satisfaction and success.
* Problem-Solving - Ability to analyze complex issues, identify root causes, and develop comprehensive solutions.
* Collaboration - Strong interpersonal skills with proven ability to work effectively across diverse teams.
* Communication - Exceptional written and verbal communication with stakeholders at all levels.
* Adaptability - Comfortable working in a fast-paced environment with changing priorities.
* Persistence - Tenacious follow-through on commitments with attention to detail
Duties and Responsibilities:
* Serve as the primary liaison between the Contact Center (CES) and Field Operations to ensure customer requests are executed timely and appropriately.
* Proactively identify potential delays and obstacles to customer requests, communicate transparently with cross-departments and customers.
* Participate in cross-functional meetings to discuss case statues and resolution strategies.
* Build and maintain strong working relationships with key stakeholders across the organization.
* Identify recurring customer issues and collaborate with relevant teams to implement long-term solutions.
* Act as a primary point of contact for customer escalations from Field Operations and Sales teams for assigned Region/Territories.
Knowledge, Skills and Abilities:
* Excellent communication skills with ability to influence without authority.
* Strong knowledge of contact center technologies and troubleshooting processes.
* Proficient in Microsoft Office products (Word, Excel, Outlook, and PowerPoint).
* Excellent listening skills.
Education and Experience Required:
* BS/BA in Business, Communication or a related field or equivalent work experience.
* 2+ years' experience in contact center operations or customerservice roles
* Demonstrated expertise in call handling techniques and customerservice best practices.
Preferred Experience:
* Propane industry business knowledge preferred.
* AmeriGas system knowledge: CRM, SAP, etc.
* Advanced knowledge of AmeriGas policy and procedures
Working conditions:
* Normal office environment (hybrid)
* Potential Travel
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
The pay for this position ranges from $25.00 to $31.00, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.
This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
$25-31 hourly 50d ago
Customer Care Specialist II
Taggngo
Bilingual customer service job in Saint George, UT
Are you passionate about helping others and delivering standout service?
Tagg-N-Go Car Wash is looking for a Tier II Customer Care Specialist to play a vital role on our Customer Care Team.
In this position, you'll support guests through phone, email, text, and chat-resolving inquiries, managing concerns, assisting with account needs, and partnering with our site teams to ensure a seamless and positive experience. This role is perfect for someone who thrives in a fast-paced environment and loves turning challenges into exceptional customer moments.
Be part of a team where your impact goes far beyond daily tasks-your work helps build loyalty, boost satisfaction, and support our company's growth. We're a people-focused business that just happens to wash cars, and together, we make every day shine. Ready to make a difference? Let's do this!
Requirements
Why You'll Love It Here
A Customer-Centric Role with Real Impact
You'll play a vital role in guest satisfaction, retention, and brand loyalty-your work directly shapes how guests feel about Tagg-N-Go.
Competitive Pay: Base pay: $20 - $23 per hour (DOE). Bilingual pay differential: Employees who demonstrate Spanish proficiency and use it in their role may earn an additional $1/hour.
Growth Opportunities: Leadership development, career advancement paths, and ongoing learning opportunities.
Comprehensive Benefits: Paid Time Off (PTO), Health Insurance, Employee Assistance Program (EAP), Dental, Vision, Health Savings Account (HSA), Matching 401(k), Free Car Wash Pass for two household vehicles, and Tuition Reimbursement after 6 months.
What You'll Do
Guest Support Across All Channels
Deliver high-quality support across multiple platforms-fast, friendly, and accurate:
Phone Support (Inbound & Outbound): Answer and place follow-up calls, resolve concerns, and document outcomes.
Support Tickets: Categorize, resolve, and close tickets promptly with proper detail.
Email Support: Respond with professionalism, clarity, and accuracy to service, billing, and membership inquiries.
Text Messaging Support: Provide quick, helpful responses to guests through SMS.
Special Projects: Assist with saving footage for incidents, supporting fleet/business accounts, and other assigned initiatives.
Maintain empathy, professionalism, and service excellence in every interaction.
Membership & Account Management
Support passholders with billing questions, plan changes, cancellations, and account troubleshooting.
Investigate account history across systems to resolve discrepancies.
Proactively identify recurring account issues and recommend process improvements.
Reputation Management & Reviews
Monitor and respond to online guest reviews (e.g., Google).
Resolve concerns quickly and professionally to protect and elevate brand reputation.
Share review trends with leadership to support service improvements.
Fleet, Dealership, and Business Account Support
Assist business customers with wash card programs, billing concerns, and account setup.
Coordinate with internal partners (Fleet Account Manager, Operations Leaders) to ensure smooth experiences.
Support dealership and fleet partners with professionalism and reliability.
Incident Support & Special Projects
Locate, save, and document camera footage for damage claims, disputes, and escalations.
Support initiatives like system migrations, new tool rollouts, training content creation, and process improvements.
Partner cross-functionally with operations, support, and technology teams.
Conflict Resolution & Escalations
De-escalate challenging guest situations confidently and calmly.
Provide feedback and recommendations to leadership to reduce risk and improve service quality.
On-Site Support (Occasional)
Periodically work on-site to understand operations and guest flow.
Support site teams during process changes.
Must be able to stand for extended periods as needed.
Required Qualifications
1-3 years of customerservice experience in a fast-paced environment.
Multi-channel support experience (phone, email, ticketing, SMS) preferred.
Strong conflict-resolution, troubleshooting, and problem-solving skills.
Excellent verbal and written communication abilities.
Ability to remain calm and solutions-focused under pressure.
Quick learner-comfortable navigating new apps, systems, and workflows.
Position Details
Full-Time Preferred, Non-Exempt
In-office position
Occasional on-site work required
Ability to lift, carry, push, or pull up to 25 pounds
Close vision required
Availability for occasional Saturday shifts as part of a rotating schedule
Ready to Join Us?
Apply today and be part of a team where your work truly matters. You'll be supported, challenged, and given opportunities to grow-while helping guests and site teams have the best experience possible at Tagg-N-Go.
Salary Description $20 - $23
$20-23 hourly 21d ago
Customer Sales Representative
Two Men and a Truck 3.9
Bilingual customer service job in Hurricane, UT
CustomerService Representative TWO MEN AND A TRUCK is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.
What We Offer
* Base pay of $16-18/hour + commission
* Bonus Opportunities based on performance
* Career advancement opportunities.
* Mon-Friday 8-4
What You'll Do
* Provide outstanding customerservice on all calls and online inquiries.
* Recommend moving services and products based on cost, availability, and customer specifications.
* Input information into internal move software to provide accurate moving estimates and schedule moves.
* Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns.
* Manage pre-move confirmation process.
* Prepare move-related paperwork and documents.
* Assist leadership team as needed.
* All other duties as assigned.
What We're Looking For
* High school diploma or GED
* Excellent customerservice skills: effective listening and communication.
* Ability to multi-task and enter customer data into move software while on the phone.
* Confidence to initiate customer contact and comfortable asking for the sale.
* Willing to submit to pre-employment background check.
* Creative problem-solving skills.
* Exceptional organization and time management skills.
* Strong team player who works productively with a wide range of people and personalities.
* Bilingual is a plus.
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Southern Utah.
$16-18 hourly 60d+ ago
Customer Relations Representative - State Farm Agent Team Member
Brandon Hunt-State Farm Agent
Bilingual customer service job in Saint George, UT
Job Description
Spanish Speaking Required
ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Brandon Hunt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customerservice preferred.
Ability to handle high-stress situations calmly.
$33k-45k yearly est. 2d ago
Greeter - Guest Experience Specialist
Buffalo Wild Wings 4.3
Bilingual customer service job in Saint George, UT
In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of your career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime.
GAME TIME ENERGY, LIFETIME EXPERIENCE
As a Greeter, you will create legendary experiences by engaging with guests as they enter the restaurant. You'll manage waitlists and ensure that guests are seated in an efficient and effective manner, all while providing superior guest service.
HOME OF THE GREATEST OF ALL TIMES
Buffalo Wild Wings fuels moments worth sharing for our guests and for our team members. And, when that means access to all these benefits and the game is always on well, thats just another day at the office.
Weekly Pay
Flexible Schedule
Shift meal discount and family dining discount*
Best in Class Training & Continuous Learning
Advancement Opportunities
Paid Time Off*
401(k) Retirement Plan*
Tuition Benefits*
Medical, Dental and Vision*
Champions of Hope*
Cash Referral Program
Journey Wellbeing Support Tool
PerkSpot Discount Program
Recognition Program
Slip Resistant Shoes Programs
Community & Charitable Involvement
Igniting Dreams Grant Program
Training Contests
YOU GOT THIS
You are 16 years of age (or higher, per applicable law).
You know what it takes to fuel moments worth sharing and have exceptional time management, attention to detail, and guest service skills.
Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here.
Buffalo Wild Wings, Inc. is an equal opportunity employer.
*Subject to availability and certain eligibility requirements.
RequiredPreferredJob Industries
Other
$28k-36k yearly est. 3d ago
Call Center Representative
Lap of Love 4.0
Bilingual customer service job in Saint George, UT
Join Lap of Love as a Call Center Representative and Love What You Do!
Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customerservice skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and dynamic team that provides compassionate conversations and customerservice to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities:
Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
Provide customerservice by engaging in positive interactions with pet families
Answer a high volume of customerservice calls in a work from home/ remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Go above and beyond to provide stellar customerservice to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to the employee to ensure the highest standard of customerservice
Requirements
Experience working in high call volume, customerservice, or call center environments
A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.
Physical Job Requirements:
Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
Ability to lift up to 15 pounds
Schedule
Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidays
Must attend mandatory 4-week intensive training program at the beginning of employment
Benefits
Medical Insurance Plans with 100% employee funded HSA option available
Dental and Vision Insurance Plans
Company Funded Wellness Resources (Mental, Financial, and Physical)
Life Insurance (Basic, Voluntary, and AD&D)
Long Term and Short Term Disability Insurance
Retirement Plan (Traditional 401k with 3% match & Roth 401k)
Generous Paid Time Off
Generous Paid Parental Leave
Bereavement Leave
Training & Development
Pet Insurance
Remote Work From Home
Compensation
This position is hourly non-exempt and is eligible for overtime
Hourly pay starts at $16.00 per hour
$16 hourly Auto-Apply 13d ago
Customer Support Specialist - St. George, UT - (Overnight Shift)
Accommodations Plus International
Bilingual customer service job in Saint George, UT
The Customer Support Specialist supports our airline partner onsite at their office location. In this role, the Customer Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.
Position Type and Expected Hours of Work
This is a full-time, position with overnight shift needed (approx: 10:00pm - 8:00am or 8:00pm - 6:00am).
Flexible schedule necessary - including holiday and weekends may be required.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Total customerservice to include but not limited to the following:
Serve as API's on-site liaison with the airline partner, providing support, guidance and training.
Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.
Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.
Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.
Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
Learn and maintain knowledge of API's call center work methodology and reservation systems to best serve API's clients in the most efficient and professional manner.
Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.
Competencies
Knowledge of airline crew scheduling is a strong plus.
Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions
preferred but not required.
Excellent Interpersonal skills.
Able to work in a fast paced environment.
Great telephone etiquette.
Excellent writing skills.
Excellent computer skills.
Ability to multi task and prioritize.
Detail oriented with great organizational skills.
Flexible work schedule including availability to work weekends and holidays.
Able to work overtime if needed.
Second language a
plus.
Position Type and Expected Hours of WorkPosition Type and Expected Hours of Work
This is a full-time, position with overnight shift needed (approx: 10:00pm - 8:00am or 8:00pm - 6:00am).
Flexible schedule necessary - including holiday and weekends may be required.
Compensation
This is a non-exempt, hourly position. The rate of this position is $20 per hour.
Required Experience
Ability to positively present API in customer facing situations.
Customerservice background is a plus.
Airline/Hotel/Travel experience is a plus.
Who We Are
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API's proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
$20 hourly Auto-Apply 60d+ ago
Customer Sales Representative
Fabulous Freddy's
Bilingual customer service job in Saint George, UT
Job Description
As a Customer Sales Representative, your primary responsibility is to ensure fabulous customerservice at our gas island. You will promote and attempt to sell our various services, promotions, and discounts to customers while assisting them with fueling their vehicles.
Primary Responsibilities:
- Greet customers with a warm and welcoming attitude, ensuring a fabulous experience.
-Proactively promote and attempt to sell car washes, detail services, and other promotional items.
-Encourage customers to download our app and enroll in our loyalty program.
- Assist customers with fueling their vehicles.
- Process customer transactions for purchases in-store, including collecting payments, dispensing change, and issuing receipts.
- Maintain cleanliness of the fuel island
-Miscellaneous duties as assigned
Benefits:
- Fabulous advancement opportunities.
- Enjoy a casual and fun workplace atmosphere.
- Receive free employee car washes every pay period.
- Access employee discounts on in-store products.
- 401K, health, and dental benefits based on eligibility.
- Earn paid time off based on eligibility.
Job Requirements:
- Ability to stand, walk, stoop, kneel, and crouch as needed during shifts.
- Capable of lifting and moving up to 10 pounds regularly, with occasional heavier lifting.
- Willingness to work outdoors in various weather conditions.
$32k-45k yearly est. 22d ago
Service Advisor
Freedomroads
Bilingual customer service job in Saint George, UT
Camping World is seeking a Service Advisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance.
As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.
What You'll Do:
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
What You'll Need to Have for the Role:
A minimum of one year of service experience is preferred
Previous RV product or camping lifestyle
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
The ability to follow department procedures and policies
Valid driver's license preferred
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ******************************
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
$50k-75k yearly Auto-Apply 25d ago
Customer Service Representative - Part Time Patient Registration
R1 Revenue Cycle Management
Bilingual customer service job in Saint George, UT
Shift Hours: Part-time, PRN as needed R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our CustomerService Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
Here's what you can expect working in Patient Registration (CustomerService):
* Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
* Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
* Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
* A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirements:
* High School Diploma or GED
* Excellent customerservice experience
For this US-based position, the base pay range is $16.00 - $22.30 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
Visit us on Facebook
$16-22.3 hourly Auto-Apply 2d ago
Service Advisor
Blue Compass RV
Bilingual customer service job in Hurricane, UT
Start Your Adventure with Blue Compass RV - Now Hiring a Rockstar Service Advisor! Are you passionate about helping people? Love the RV lifestyle or want to be part of an industry that's all about freedom, exploration, and adventure? At Blue Compass RV, we don't just sell RVs we help families create unforgettable memories. And now, we're looking for a Service Advisor who's ready to take customerservice to the next level.
Why You'll Love It Here:
At Blue Compass RV, we believe in growing people, not just careers. Whether you're experienced or eager to break into the RV world, we offer a fun, fast-paced environment where no two days are ever the same. We invest in YOU with top-notch training, strong leadership, and endless opportunity for advancement.
COMPENSATION: $75k-$90k
WHY BLUE COMPASS RV:
* Training and Development Programs
* Structured Career Path
* Medical, dental, vision, disability, FSAs, and life insurance
* Paid Time Off and paid holidays
* 401K
* Pet Insurance
* 5-day work week
* Gas Discount
* Employee Assistance Program
* Referral Program
* Legal Coverage
* Identity Theft Protection
* And so much more….
THE ROLE:
* Be the go-to guide for our servicecustomers, delivering exceptional support with a smile
* Communicate with confidence - explaining repairs, services, and timelines in a clear, friendly way
* Coordinate with our talented technicians to keep RVs rolling and customers happy
* Juggle multiple tasks while keeping your cool (and maybe a cup of coffee)
* Keep service records accurate and up to date - because details matter!
* Be part of a team that's more like a family. We've got your back every step of the way.
WHAT WE ARE LOOKING FOR:
* People who love helping people - simple as that!
* A background in customerservice, automotive, or RV is awesome, but not required
* Strong communication skills and a positive, can-do attitude
* Someone who thrives in a fast-moving, dynamic environment
* Computer skills and the ability to stay organized like a pro
TRAINING AND CAREER GROWTH: At Blue Compass RV, we offer training like no other in the industry. Whether you're just starting out or have years of experience, we're committed to helping you level up your skills and grow your career. We don't just train you-we invest in your future.
WHAT WE HAVE TO OFFER
Blue Compass RV based out of Fort Lauderdale is the fastest growing RV Company with more than 100+ RV dealerships across the country! We staff each dealership with the best people in the business. We are known for the great care we take with customers and associates alike. You are not just an employee with our company, you are family. We invest in our employees with our training and development programs and want to see you advance in your career with us.
Join the Blue Compass RV family and help us keep America's adventures rolling. Apply now and start your journey today! Blue Compass RV - Where your career hits the open road.
$75k-90k yearly 3d ago
Zone Store Customer Service Specialist
Sherwin-Williams 4.5
Bilingual customer service job in Saint George, UT
This position is essential to the success of our retail stores. CustomerService Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. CustomerService Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. CustomerService Specialists are tasked with achieving excellent customerservice, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
This is a FULL-TIME position.
The individual selected for this role will be expected to work at the following stores:
Store #8172, located at: 244 North Bluff Ste. 3, St George, UT 84770
Store #1677, located at: 1006 E. Red Cliffs Drive, Washington, UT 84780
Store #1671, located at: 1007 W. Sunset Blvd, St George, UT 84770 .
$28k-33k yearly est. Auto-Apply 10d ago
CUSTOMER SERVICE/SERVICE BOOTH CLERK
Kroger 4.5
Bilingual customer service job in Saint George, UT
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customerservice. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Smith's family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page!
Minimum
* Must be 18 or older
* Ability to handle stressful situations
* Effective written and oral communication skills
* Knowledge of basic math (e.g., counting, addition, and subtraction)
Desired
* Retail grocery
* Cashier
* Customerservice experience
* Second language: speaking, reading and/or writing
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
* Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
* Report pricing and scanning discrepancies to the appropriate manager.
* Process customer transactions quickly, accurately, and efficiently.
* Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
* Communicate new and on-going special programs and promotions to customers.
* Handle funds, coupons, tenders, etc. according to company policy.
* Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).
* Label, stock and inventory department merchandise.
* Report product ordering/shipping discrepancies to the department manager.
* Stay current with present, future, seasonal and special ads.
* Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, Western Union, hunting licenses and keys.
* Observe scheduled shift operating hours.
* Answer all store telephone calls promptly and professionally according to department training.
* Ensure that all current merchandising, customerservice, cash control, labor control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed.
* Adhere to all food safety regulations and guidelines on product returns.
* Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management.
* Notify management of customer or employee accidents.
* Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
* Comply with all state, county and local weights and measures laws and labeling requirements.
* Must be able to perform the essential functions of this position with or without reasonable accommodation.
$30k-37k yearly est. Auto-Apply 60d+ ago
Consultant Support Representative
Paparazzi Accessories 3.9
Bilingual customer service job in Saint George, UT
Join Our Dynamic Team as a Consultant Support Superstar!
Position: Consultant Support Representative (Full Time, Non-Remote)
Hours: Monday - Friday 9:00 a.m. - 5:30 p.m.
Compensation: $18.00/hour + Comprehensive Benefits Package, including company-paid health insurance (available after just 31 days!) and 401(k) with employer matching!
Are you ready to embark on a journey where every interaction is an opportunity to make a difference? As a Consultant Support Representative, you're not just part of a support center - you're impacting lives and shaping success stories! Join our vibrant support team where every interaction is a chance to shine and build lasting brand loyalty.
Why Us?
Competitive Compensation: Start strong with $18.00/hour and benefit from our comprehensive package.
Exceptional Benefits: Enjoy company-paid health insurance (available after only 31 days!) and a robust 401(k) plan with company matching, among other valuable benefits that truly support you.
Impactful Work: Be the hero our Independent Consultants deserve by providing top-notch support and solutions.
Team Excellence: Join a world-class team where your dedication to service is celebrated and valued every day.
Growth Opportunities: Unlock your potential in an environment that fosters learning, development, and career advancement.
Key Responsibilities:
Solving Challenges: Dive into inquiries, explore solutions, and deliver resolutions with finesse and efficiency.
Personalized Support: Treat every interaction as an opportunity to go above and beyond, exceeding expectations with every call and email.
Database Wizardry: Keep our consultant profiles in top shape by maintaining accurate and detailed records.
Desired Skills and Qualifications:
Passion for Service: High school graduate or equivalent, with a knack for delighting customers. Some college or higher education? Even better!
CustomerService Savvy: Bring 1-3 years of customerservice experience to the table, ready to tackle any challenge with a smile.
Team Spirit: Thrive in a collaborative environment where teamwork makes the dream work.
Computer Comfort: Proficient with basic computer skills and quick to adapt to various software systems in a fast-paced environment.
What We Offer:
Positive Environment: Join a team that values integrity, professionalism, and camaraderie.
Training and Development: Elevate your skills with ongoing training and support.
Career Growth: Your success is our success - grow with us!
Apply Today!
Join us in making every interaction count - apply now and embark on a rewarding career journey filled with growth, fulfillment, and endless opportunities to shine!
Note: Paparazzi Accessories maintains a drug-free workplace and this position is based in-office. All employment offers are contingent upon successfully passing pre-employment screenings.
$18 hourly Auto-Apply 60d+ ago
Customer Service Rep (09110) - 2351 South River Rd., #1
Domino's Franchise
Bilingual customer service job in Saint George, UT
CustomerService Representative
Duties & Responsibilities:
We are looking for CustomerService Representatives with hustle, personality and people skills. CustomerService Representatives are responsible for greeting customers, answering phones, providing outstanding customerservice.
Your job responsibilities would include (but are not limited to):
Greeting customers and taking orders with a smile!
Operating the cash register and collecting payment from customers.
Making consistent products within Domino's Pizza guidelines.
Maintaining a clean and organized work environment from our customer's viewpoint.
Always maintain a professional appearance in compliance within the Domino's Pizza Grooming Standards.
What are we looking for?
A fun and friendly person, who is comfortable talking to strangers.
A team player who is punctual and has a positive attitude!
Qualifications
Must be 16 years or older. No experience necessary.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-36k yearly est. 7d ago
Customer Service Representative - St. George, UT
Kedia Corporation
Bilingual customer service job in Saint George, UT
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-36k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Chris Bolton-State Farm Agent
Bilingual customer service job in Saint George, UT
Job DescriptionBenefits:
Licensing paid by agency
401(k)
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a CustomerService Representative - State Farm Agent Team Member with Chris Bolton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
How much does a bilingual customer service earn in Saint George, UT?
The average bilingual customer service in Saint George, UT earns between $25,000 and $40,000 annually. This compares to the national average bilingual customer service range of $26,000 to $39,000.
Average bilingual customer service salary in Saint George, UT