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Bilingual customer service jobs in Salinas, CA - 472 jobs

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  • Customer Success Associate

    Us ENT Partners

    Bilingual customer service job in San Jose, CA

    US ENT Partners helps ear, nose, and throat (ENT) practices achieve cost savings by aggregating purchasing volume to negotiate maximum discounts with manufacturers, distributors, and suppliers. Role Description This full-time Customer Success Associate role is located in the San Francisco Bay Area with a hybrid work model (3 days a week in office). The Associate will handle tasks such as data collection, analysis, interpretation, and communicate findings to stakeholders. This role will contribute to vendor alignment, performance tracking, and the development of actionable insights that support our member practices and internal strategic initiatives. Qualifications Bachelor's degree in Business, Healthcare Administration, Finance, Analytics, or related field 2-4 years of experience in a healthcare, operations, analytics, or consulting environment Strong Excel and data visualization skills (Power BI, Tableau, or similar) Familiarity with healthcare supply chain, group purchasing, or provider operations preferred Strong attention to detail, project management skills, and ability to meet deadlines Excellent written and verbal communication skills Self-starter with the ability to thrive in a fast-paced, hybrid team environment Why US ENT? Joining our team means being part of a dynamic organization that values data-driven decision-making and continuous improvement. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a meaningful impact in the healthcare industry.
    $37k-59k yearly est. 4d ago
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  • CRM Lead

    Now100

    Bilingual customer service job in San Jose, CA

    Job Title: CRM Lead Required Skills 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion). Solid understanding of customer service operations and CRM/contact center best practices. Strong communication, stakeholder management, and onsite leadership skills. Ability to create detailed functional and technical documentation. Experience managing projects in cross-functional enterprise environments Preferred Skills: Oracle certifications (e.g., Oracle B2C Service Certified). Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud. Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud). Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).
    $121k-180k yearly est. 2d ago
  • Customer Success Specialist

    Net2Source (N2S

    Bilingual customer service job in San Jose, CA

    Do you love developing and nurturing great relationships? As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S Location: Remote from Bay Area, SFC, CA Qualifications: Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients. Strong understanding of working with VMS and MSP based accounts. Any experience working with a Hybrid/Offshore delivery model will be a plus. Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side. Strong interpersonal and communication skills. Excellent negotiation and problem-solving abilities. Excellent reputation and relationship-building skills. Ability to work in a fast-paced, target-driven environment. Must be a self driven and highly motivated individual. Proficiency in using applicant tracking systems (ATS) and other relevant software. Key Responsibilities: Be the single point of contact for our Fortune 500 clients Build long-term client partnerships to understand their challenges and provide solution. Maximize market share with a client to make us their trusted staffing supplier. Qualify new job orders and work with the delivery lead for better coverage and support. Present candidates to Hiring Managers and follow up for feedback . Coordinate with Client to schedule candidate interviews and onboarding. Coordinate with recruiting team including screening, orientation, and placement of candidates. Use CRM/ATS (Job Diva) to manage activities. Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads. Additional Requirements: Must be open to travel across the country, especially locally, and support clients from their offices. Availability to work outside regular office hours, if needed. Benefits of working at N2S: Uncapped Commissions 100% Contribution to Health/Dental/Vision
    $39k-67k yearly est. 3d ago
  • Customer Specialist

    Taylor Farms 4.5company rating

    Bilingual customer service job in Salinas, CA

    The Customer Champion will serve as the primary contact for Taylor Farms California FSQA and QA/Customer relations. This entry-level role supports daily operations at our cut vegetable facility, including process improvements, employee training, quality monitoring and reporting, data analysis, new product and equipment launches, and other tasks essential for safe and consistent business operations. The position provides exposure to all areas of plant operations, from receiving to shipping. Candidates should be patient and motivated to develop leadership skills for future growth within the company. Seasonal travel between Salinas, CA and Yuma, AZ required. Responsibilities will include, but not limited to: Investigate complaints, prepare corrective action reports, and respond promptly to the customer. May involve direct contact with restaurant locations. Responsible for audit preparedness, audit execution and corrective action follow ups. Coordinate and calibrate facility personnel. Will be responsible for collecting and sending samples for cuttings. Provide timely communication regarding any supply or quality concerns and collaborate on strategies to ensure continuous plant operations. Multi-task between day-to-day responsibilities and longer-term projects. Do what needs to be done to get the job done safely and with quality top of mind. Qualifications: No prior work experience but must possess a strong interest in pursuing a career within the produce industry. Proficient in basic computer operations. English proficiency required; Spanish is beneficial but not mandatory. Bachelor's degree or equivalent qualification.
    $33k-40k yearly est. 5d ago
  • Senior Client Services Consultant (San Jose, CA)

    Magnit

    Bilingual customer service job in San Jose, CA

    Posted Friday 9 January 2026 at 11:00 Who We Are Magnit is the future of work. Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals. At Magnit, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe. About the Role This is a hybrid role working onsite 3 days per week in San Jose, CA. The Sr. Client Services Consultant is an onsite leadership role and acts as the primary escalation point for the client and junior staff members in the absence of the Program Manager. Depending on the size of the onsite team, the Sr. CSC responsibility may be limited to one product (payroll, business validation, or staffing desk) or may span over multiple product lines and staff supervisory duties. What You Will Do Follow, maintain, and update the SOP “Standard Operating Procedures” for day-to-day procedures. Ensure the team is following operational procedures per the SOP. Handle first line escalations and problem resolution; identify and resolve employee relations issues ensuring timeliness and adherence to appropriate laws and regulations. Depending on the size of the team, the Sr CSC's scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines. Engage in and lead Business Development activities. When appropriate introduce new Magnit service lines to client managers. Work with OM/PM to identify opportunities to grow Magnit's business. Ensure agreed screening and pre-employment checks take place in line with client requirements. Maintain accurate and complete records for all in-scope workers. Manage the end-to-end engagement of client-sourced talent with your client group including ensuring the worker is correctly processed through Magnit payroll. Efficiently manage the relationship and performance of the approved staffing desk suppliers; identify suitable new suppliers to ensure smooth service delivery. Assist OM/PM in staff development, new staff orientation, and training. Utilize Magnit's proprietary software, Magnit VMS, to facilitate all required processes. Work with Program Manager to carry out ad hoc and structured training on co-employment for client groups as required. Assist in the drafting and presentation of Quality Business Reviews along with Internal Account Reviews; generate all required weekly reports to both client and Magnit on a timely basis. Contribute to team effort by accomplishing related results as needed. What You Will Need Bachelor's degree in business, Human Resources, or a related field or equivalent work experience. 5+ years of experience supporting a Management Service Provider (MSP) program performing duties such as recruitment services, staff augmentation, payroll, SOW. Advanced proficiency in a VMS platforms (e.g., Magnit VMS, Fieldglass, Beeline) required. Proven track record managing complex client accounts or high-volume staffing/payroll programs. Experience working directly with senior client stakeholders and vendors to deliver strategic workforce solutions. Strong command of Microsoft Office, particularly Excel and PowerPoint for reporting and client presentations. Demonstrated ability to lead initiatives, mentor junior team members, and drive operational improvements. Detail-oriented, self-motivated, and proactive in identifying and solving problems. Compensation: Salary range is $70,000-$80,000 USD annually. Salary rates are based on experience, skills, and geographical location. What Magnit will Offer You At Magnit, you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive benefits package, including unlimited PTO, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community! If this role isn't for you Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit *************************************************** To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all. #J-18808-Ljbffr
    $70k-80k yearly 3d ago
  • Community Based Services Specialist

    Santa Clara Family Health Plan 4.2company rating

    Bilingual customer service job in San Jose, CA

    Salary Range: $74,557 - $111,835 The expected pay range is based on many factors, such as experience, education, and the market. The range is subject to change. FLSA Status:Non-exempt Department:Community Based Programs Reports To:Manager, SDOH or Manager, Community Based Case Management Employee Unit: Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521 GENERAL DESCRIPTION OF POSITION The Community Based Services Specialist serves as the lead, primary contact, and liaison for developing, supporting and monitoring the network of public and community based providers and vendors delivering Enhanced Care Management (ECM), Community Supports (CS), and/or other activities, programs or special projects addressing social determinants of health. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Develop and maintain updated knowledge of community based services, and capacity across Santa Clara County and support identification and assessment of ECM and/or CS provider network gaps. Recommend for initial and ongoing needs to support ECM and/or CS delivery system and operational infrastructure including data exchange, workforce training and capacity building. Support ECM and/or CS authorization and delivery process in accordance with DHCS-developed service definitions, eligibility criteria and reporting requirements. Oversee the development and management of the ECM, SDOH and/or CS provider network including: Serve as a knowledge and resource expert for ECM, CS and/or SDOH provider network operations. Establish and manage positive and productive working relationships with all public and community-based providers and vendors delivering services to members under ECM, CS or SDOH projects. Receive, research and respond to inquiries and issues that are raised by or impacting providers in a timely fashion and in collaboration with appropriate business units. Proactively communicate and collaborate with providers to identify problem patterns, track and trend issues, prepare recommendations for potential service improvement opportunities and develop tools and processes to improve communication and other processes Oversee collaboration with internal business units, particularly Provider Network Operations, Health Services Department, Finance and Claims, regarding provider communication, training and support and to ensure payments are made in accordance with vendor agreement terms. Schedule, conduct and report on regular site visits with each provider as required and coordinate and host at least one annual meeting with providers. Conduct orientation and ongoing training and education to community service providers and office staff including technical assistance, development of presentations and other written guidance or materials, in-person sessions, webinars and/or calls as needed. Assist in the preparation of promotional materials for the public, website or newsletters. Oversee provider compliance with required ECM and/or CS trainings and technical assistance including in-person sessions, webinars, and/or calls as necessary. Establish and oversee a program for communicating and tracking ECM and/or CS provider compliance with vendor agreement scope of work, key operational and financial objectives, and quality and performance metrics. Maintain accurate and timely documentation of provider contacts in compliance with NCQA standards, DHCS, DMHC and CMS regulatory requirements. Contribute to the development of ECM and/or CS pricing including recommending changes in pricing subsystems. Support the Department Manager in generating reports and performing special projects. Troubleshoot with providers to address issues related to submission of claims and encounter data for ECM and/or CS services. Understand and track applicable regulatory and reporting requirements. Ensure accuracy and regulatory compliance for all materials or documents. Attend off-site meeting or events as necessary. Perform other related duties as required or assigned. REQUIREMENTS - Required (R) Desired (D) The requirements listed below are representative of the knowledge, skill, and/or ability required or desired. Bachelor's Degree in public health, social welfare or related field; or equivalent experience, training, or coursework. (R) Minimum two years of progressively responsible and direct work experience working with the essential duties and responsibilities described above. (R) Demonstrated experience leading/managing projects, initiatives, and/or leading or directing the work of others. (R) Knowledgeable in the field of home and community-based services and community resource networks and a particular interest in working to address health disparities and addressing the needs of low-income communities. A deep understanding of SDOH that impact Santa Clara County and community members. (R) Ability to think creatively and work strategically, to help develop and implement innovative solutions yielding measurable results to the organization. (R) Ability to think creatively and strategically, gather and analyze data, organize and write reports, organize work efficiently. (R) Ability to understand, interpret, and apply applicable rules and regulations, and establish and evaluate priorities. (R) Advanced working knowledge and proficient with Microsoft Suite applications, and the ability to operate all applicable software. (R) Excellent oral and written communication skills, including the ability to express oneself clearly and concisely when providing service to SCFHP internal departments and outside entities over the telephone, in person or in writing.(R) Ability to effectively facilitate meetings and deliver information/presentations to management, regulators, or staff (R). Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R) Ability to take initiative and exercise good judgment when making decisions within the scope of the position. (R) Ability to comply with all SCFHP policies and procedures. (R) Ability to perform the job safely with respect to others, to property, and to individual safety. (R) Maintenance of a valid California driver's license and acceptable driving record, in order to drive to and from offsite meetings or events; or ability to use other means of transportation to attend offsite meetings or events. (R) Knowledge of the community-based delivery system and managed care. (D) Project Management Professional (PMP) certification (D) WORKING CONDITIONS Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to regular contact with co-workers, managers, external partners, and vendors, in person, by telephone, and via work-related electronic communications. PHYSICAL REQUIREMENTS Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation: Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R) Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R) Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R) Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R) Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R) Reasoning Requirements:ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person, by telephone, and electronically, throughout a typical workday; attention to detail. (R) ENVIRONMENTAL CONDITIONS General office conditions. May be exposed to moderate noise levels. EOE (function () { 'use strict'; social Share.init(); })();
    $74.6k-111.8k yearly 2d ago
  • Product Expert, Customer Support (Santa Cruz, CA)

    Omni Analytics 4.5company rating

    Bilingual customer service job in Santa Cruz, CA

    About Omni Omni is a business intelligence and embedded analytics platform that helps customers improve self-service, accelerate AI adoption, and build customer-facing data products. Whether users prefer AI, spreadsheets, SQL, or point-and-click, Omni makes it easy for anyone to explore and act on data - all from the same platform. At the core of Omni's platform is a built-in semantic layer that ensures consistency, trust, and AI readiness. Headquartered in San Francisco, Omni has office hubs in Santa Cruz, Philadelphia, Dublin, and Sydney, with team members around the world. The company has raised $97M in funding from leading investors including ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures. About the Role This role remains open as our team continues to grow and take on exciting new challenges. We are looking for a Product Expert who will provide exceptional technical support to our customers. As a Product Expert at Omni, you will use your knowledge of SQL, data analytics, and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni, and the voice of the customer internally. You will provide personal attention and advocate for customers' needs while serving as their first line of help. We take pride in providing stellar, high-touch technical support throughout the customer lifecycle, and the Product Expert is the face and heart of the customer experience! You will: Become a deep expert in the Omni product & best practices Assist Omni's customers, potential customers, and partners via Slack, acting as the frontline as users navigate the product Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked Stay up to date on the latest product improvements & roadmap Give voice to customer needs in internal discussions with Product and Engineering. Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience Share deep knowledge of actual usage cross-functionally to inform how we develop and market our product. Surface feature requests and reproduce and report bugs reported by Omni users Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service. Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful. About you Love learning and problem solving; enthusiastic about helping and teaching others Strong communication skills, both written and oral Desire to work directly with customers on a daily basis Passionate about working with and talking about data Strong SQL skills; knowledge of SQL for analytics 1+ years experience in data analytics and/or business intelligence preferred This role is based in our Santa Cruz office, and allows for a hybrid schedule with 3 days/week in office. Why Join Us Passionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch Data Health, dental, and vision insurance 401(k) Plan Unlimited PTO
    $63k-116k yearly est. Auto-Apply 60d+ ago
  • Golf Customer Service Representative - The Hay Starters (Full Time)

    Pebble Beach Resorts 4.5company rating

    Bilingual customer service job in Pacific Grove, CA

    The primary role of a Golf Customer Service Representative is to provide guest service at various parts of the operation, such as the bag drop area, parking lot, driving range deck, short course, putting course and surrounding areas. The individual will greet guests and visitors, assist with golf bags upon arrival and departure, facilitate tee times at The Hay, control access to putting course, and participate in all aspects of the practice facility and Golf Academy areas with an emphasis on guest service and maintaining a clean complex. Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Essential Duties & Responsibilities: * Greet each guest in a polite, friendly manner. * Assist guests with golf bags at bag drop. * Facilitate tee times as starter for The Hay and putting course. * Constantly patrol area to offer assistance to guests carrying their own bag. * Drive and keep range shuttle clean. * Keep area clean around the Practice Facility and The Hay. * Count and clean rental sets, clean clubs and shoes of guests if required. * Assist in cleaning and returning maintenance cars to parking locations. * Maintain cleanliness and order on the driving range, short course, putting course and surrounding areas by sweeping, straightening tees and ropes, and emptying trash containers. * Keep practice bunker raked and the practice green clean of balls when needed. * Ball gathering, ball cleaning, and operation of the ball washing machine. * Drive and operate ball picker. * Seed and top-dress range surface when needed. * Comply with Pebble Beach Company safety and health policies and procedures. * Set-up for Pebble Beach Golf Academy events if requested. Absolutely Required Skills: * Friendly and willing to work hard. * Must be at team player. * Attention to detail is required. * Able stay on task with limited supervision. * High School diploma and must be 21 years of age or older. * Valid California driver's license. Desired Skills: * Golf background preferred. Why work for Pebble Beach Company: * Competitive Pay: $17.00/hour. * Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost. * Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. * We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. * Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. * Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. * Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
    $17 hourly 60d+ ago
  • Head of Customer Engagement, Firefly Enterprise & GenStudio

    Adobe 4.8company rating

    Bilingual customer service job in San Jose, CA

    Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Join our “DevOps for Content” revolution as we partner with global brands and agencies to transform their end-to-end creative workflows - from ideation to activation - to deliver AI-powered content services with speed, scale, and governance. We are inventing new applications and solutions to unlock the GenAI-powered Content Supply Chain. As the Head of Customer Engagement, you'll build and inspire a team of highly skilled AI Engagement Managers who lead our enterprise customers as hands-on AI strategists, product managers, and executive customer leaders, inventing new products and driving fast time to measurable value. You will also lead and scale a team of Program Managers who orchestrate across Adobe and our partners to ensure the successful launch of 0à1 product & innovation opportunities and our most complex, transformational engagements. This role requires strong leadership and strategy consulting skills, an understanding of AI solutions (first-party and third-party models), and exceptional customer-centricity to drive rapid adoption and value realization for our most strategic customers. You'll serve as the ultimate customer advocate, originating net-new products while also driving rapid feedback loops with Product. If you're energized by scaling teams, innovating rapidly, and translating AI research into real-world value, this is your stage! What You'll Do Create the Future: Recruit, coach, and empower a team of high-performing AI Engagement and Program Managers; define success metrics, playbooks, and new operating models. Customer-Centricity Leadership: Lead the team to drive enterprise-scale creative and content transformations using Adobe solutions and third-party models as a catalyst for organizational change. Act as an executive sponsor for key accounts, ensuring alignment across DX/DME, Product, Engineering, Customer Success, and Enablement. Product Leadership: Function as a continuous product innovation engine-originating and launching 0à1 product opportunities while also feeding repeatable customer solutions and use cases straight into the product roadmap to accelerate growth. Develop repeatable and scalable digital and AI transformation strategies using Adobe's AI technologies/first-party models and third-party models to solve complex business challenges for enterprise customers. Value Realization and Adoption: Establish proven approaches to measure and articulate value across the customer base. Surface insights on areas of differentiated value and opportunities to implement faster. Scale successful adoption strategies and tactics and address challenges holding us back from more success. Stay ahead of AI Trends: Stay current on advancements in generative AI, creative tooling, and performance marketing to continuously evolve team capabilities and offerings. Ensure Operational and Delivery Excellence: Embed governance, quality, and performance metrics into every engagement, driving continuous team improvement against critical metrics. Champion cross-functional collaboration by dismantling silos and encouraging a culture of shared ownership and alignment across teams. Cultivate Culture: Foster a high-performance, product management and customer-obsessed culture by mentoring your team with positivity, accountability, and growth paths. Evangelize & Scale: Share standard methodologies, lead internal workshops, and catalyze generative AI adoption across Adobe's pre-sales, post-sales, and customer success teams. What You Bring Seasoned Customer & Product Leader: 15+ years in customer-facing roles within management consulting and product management. 10+ years in team leadership roles. Experience with martech software vendors is preferred. Customer-Centricity: Always prioritizing the customer and their needs and expectations first in everything you do. You are outstanding at crafting and encouraging a culture of customer-centricity among your team and your extended ecosystem. GenAI & Platform Expertise: Understanding and experience with Adobe Firefly, Adobe Experience Cloud, Adobe Creative Cloud, GenStudio for Performance Marketing, Custom Models, third-party AI models, and Cloud platform technologies. Practitioner Experience: Adept at translating customers' business requirements into solutions and effectively positioning solution value. Proven ability to understand customer goals and align them with high-impact features and capabilities of Adobe solutions. Executive Presence: Outstanding communicator who simplifies complex AI concepts for C-suite customers and influences strategic decisions. Talent Builder: Skilled in recruiting diverse engagement and program managers; passionate about mentorship, career growth, and encouraging cross-team collaboration. Owning the Outcome: Ability to assess delivery execution performance and continuously improve impact. Constantly seeking better, faster, and more innovative ways to solve problems using GenAI technology. Proven track record of breaking down organizational silos to ensure the best customer outcome is a must. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $205,600 -- $410,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $283,400 - $410,300 In New York, the pay range for this position is $283,400 - $410,300 In Illinois, the pay range for this position is $245,600 - $355,700 In Washington, the pay range for this position is $254,500 - $368,500 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.
    $94k-147k yearly est. Auto-Apply 35d ago
  • Customer Service Representative Sales Associate

    Santa Cruz Appliance Repair

    Bilingual customer service job in Santa Cruz, CA

    Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Training & development Job Summary Santa Cruz Appliance Repair is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Responsibilities: Help customers with appliance sales purchase Receive incoming calls in a professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Qualifications: Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Able to lift 75 lbs. Benefits/Perks Full time position with benefits Growth and Career Advancement Opportunities Great Working Environment 401(k) matching Health and dental Aflac supplemental insurance Paid holidays and paid sick
    $39k-54k yearly est. 31d ago
  • Administrative Services Specialist

    California State University System 4.2company rating

    Bilingual customer service job in San Jose, CA

    Reporting to the Senior Director of Resources and Operations, the Administrative Services Specialist provides leadership and business solutions for the School's highly complex online and in-person programs. This position oversees the financial and day-to-day operations of the School providing direction to faculty, staff, and students. The position also provides direct support to the Director and Associate Director and serves as a key technical advisor, providing information, expertise, and recommendations to implement strategic objectives for the short-term and long-term goals of the department and programs. The incumbent initiates and distributes confidential and critical communications with University and external stakeholders, and identifies needs and creates solutions for the department related to staffing, finance, and programmatic needs. Key Responsibilities * Oversee complex department financial information for various funds including Operating Fund, PaCE Fund, Trust Fund, SSETF Fund, Research Foundation Funds, and University Advancement endowed and non-endowed funds. * Reconcile and maintain all funds based on university and state policies and procedures. * Analyze budget information, address issues, and initiate corrections via University software and tools * Develop and implement policies, procedures, and systems for efficient operations. * Prepare periodic, mid-year, and year-end budget projection reports * Audit travel reimbursements, monitor recruitment events budget * Serve as Property Manager and oversee scholarships, including tracking, establishing, and processing awards. * Resolve staffing issues, prepare evaluations, monitor work performance. * Track and approve payroll, time taken, and HR expense adjustments Knowledge, Skills & Abilities * Ability to communicate with constituents in a professional and respectful manner. * Knowledge of State, CSU, and University policies and procedures in order to provide expertise and leadership. * Knowledge and ability to analyze, interpret, compile, apply, integrate, and present complex data and information. * Knowledge and ability to advise management regarding policies, procedures, and the impact of data at hand. * Knowledge and ability to apply CSU and FIRMS-GAAP accounting principles. * Knowledge of organizational and operating structures and functional areas, and their impact on campus and off-campus structures. * Ability to use multiple application systems and databases for data analysis, research, report preparation, and execution of projects. * Excellent written and verbal communication skills across multiple formats. * Ability to inform, negotiate, persuade, and achieve goals. * Ability to work strategically under minimal supervision. * Knowledge and skill in project management. * Ability to provide work lead direction to administrative staff. * Ability to address issues using research and analysis to provide solutions Required Qualifications * A bachelor's degree and/or equivalent training * Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications * Demonstrated success with financial and audit projects, from planning through reporting, with a strong background in data analysis within a higher education or complex organizational setting. * Experience with CSU systems, including CSU financial, travel, and procurement policies, or comparable higher education/state systems. * Experience developing and monitoring grant pre-award and post-award budgets, endowments, and scholarships, including financial tracking, reporting, and liaison responsibilities. * Proficiency in PeopleSoft/Oracle, OnBase, Adobe, Google Workspace, MS Office, DocuSign, and other database/administrative support tools. * Experience preparing and analyzing complex budget projections, including forecasting revenues, mandatory costs, and expenses Compensation Classification: Administrative Analyst/Specialist - Exempt II Anticipated Hiring Range: $7,059/month - $7,500/month CSU Salary Range: $5,314/month - $7,741/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary. Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: * Resume * Letter of Interest Application screening has been extended to January 4, 2026. This position is open until filled. Contact Information University Personnel ************* ************ CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at ****************************************************** and questions may be sent to *************. Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at **************************************************************** The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at ************ or by email at ************************. Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at ******************************************************************* The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at ************ or by email at **********************. Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Advertised: Dec 23 2025 Pacific Standard Time Applications close:
    $5.3k-7.7k monthly Easy Apply 60d+ ago
  • Customer Service Support 1st shfit

    Ttm Technologies

    Bilingual customer service job in San Jose, CA

    TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. Additional information can be found at *********** Scope: The primary function of this position is to provide the customer service team with outstanding support on all tasks associated with all tasks associated with order management and with the request for quotation process. Assist in resolving key elements of purchase order and sales order. Duties and Responsibilities: Responsible for auditing all orders generated by the Customer Service Reps. Places orders on ship-hold until contract/PO elements are compliant. Confirm that lead-times for all deliverables are accurate on Order Confirmation. Support predominantly order and quote administration with limited customer support. Assists and creates standard reporting based on customer needs. Maintains a high degree of order entry and quote coordination accuracy. Partners with Customer Service Reps by reviewing the details of purchase orders and accompanying specifications. Includes printing of the drawings and specifications. Efficiently resolve issues with Customer Service Reps and Front End Engineering to ensure product releases are accurate and timely. Communicates with manufacturing departments on early or partial shipment inquiries. Assists with change orders primarily associated with Holds and Off-Holds notifications. Assists and completes Non-RMA Credit requests. Maintain department metrics. Serves as Back-Up Customer Service Representative. Essential Knowledge and Skills: Strong organization skills, proficient in Excel, Word and Order entry systems. Experience in customer service environment, preferably in a manufacturing environment Basic understanding of ITAR and SOX Compliance Strong data entry, problem solving, multi-tasking and documentation skills. Effective Written and Verbal Communication Skills Ability to input and review data with a high accuracy rating, and strong attention to detail Education and Experience: Customer Service Order processing/administrative experience preferred. Preferably in in manufacturing environment. Understanding of the manufacture of printed circuit boards preferred but not required. #LI-JS1 Compensation and Benefits: TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered. Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances. A reasonable estimate of the current range is: $41,818 - $66,100 Additional compensation: An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location. Export Statement: Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
    $41.8k-66.1k yearly Auto-Apply 10d ago
  • Call Center Representative

    Cardinale Automotive Group 3.7company rating

    Bilingual customer service job in Marina, CA

    About the Role: We're looking for a friendly and motivated Call Center Representative to join our team. You'll be connecting with warm prospects-handling both inbound and outbound calls-to answer questions, provide information, and ensure every interaction leaves a positive impression. We have both part-time and full-time positions available, offering flexibility to fit your schedule. Key Responsibilities: * Engage with warm leads through inbound and outbound calls * Provide accurate information about products, services, and policies * Build rapport and guide prospects through the next steps * Resolve questions or concerns efficiently or escalate as needed * Document call details and maintain up-to-date records * Meet individual and team performance goals Qualifications: * Excellent communication and active listening skills * Strong problem-solving abilities with a customer-first mindset * Ability to multitask and stay organized in a fast-paced environment * Prior call center or customer service experience is a plus, but not required What We Offer: * Competitive pay and benefits (full-time employees) * Training and growth opportunities * Part-time and full-time roles available * Supportive team environment We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $32k-41k yearly est. 60d+ ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Bilingual customer service job in San Jose, CA

    Get involved in the fast-paced sign and graphic design industry by joining the #1 sign franchise in the USA. FASTSIGNS of San Jose is looking for a creative, personable and outgoing customer service representative who can manage signage and design projects from concept to creation. Primary Responsibilities Include: * Serve as the first point-of-contact for walk-in, telephone and on-line clients. * Respond to customer inquiries with product recommendations and pricing information. * Create detailed production plans for graphic designer and production crew. * Assist with quality control of sign products to ensure customer satisfaction. * Provide administration support such as customer invoicing, store open/close, daily reports, etc. This position is considered full-time, 40 hours/week with shift hours of 9am - 6pm, Monday through Friday and weekends off. Benefits include medical/dental, paid vacation, sick pay and paid holidays. Ideal candidates will be friendly, enthusiastic, organized and have strong verbal, telephone and written communication skills. Creativity and an "eye for design" is a plus! View our website at ********************* View our portfolio at ********************************* Compensation: $19.00 - $21.00 per hour
    $19-21 hourly 60d+ ago
  • Call Center Representative/Dispatcher

    GDM Group

    Bilingual customer service job in San Jose, CA

    Job DescriptionDescription:Call Center Representative/Dispatcher - TRIO Heating, Air & Plumbing San Jose, CA $22.00 - $28.00 per hour + Bonus & Commission Full-Time | 8-Hour Shift | Weekend Rotation Available Join Our Team and Be Part of Breaking Bay Area Records! Apply online: TrioHeatingandAir.com Or call us at: ************** Why Join Us? We're not your average HVAC company. We're growing fast, breaking records, and setting new standards across the industry. We've earned 4 out of 5 national awards from Bryant, were named Fastest-Growing HVAC Company in the Nation by ServiceTitan, and landed on the Inc. 5000 list for our explosive growth. And we don't just care about performance-we care about impact. At TRIO, we plant one tree for every job we complete, with over 10,000 trees planted so far. We've built a company where top techs thrive-and now we're hiring more. Earning Potential That's Off the Charts! $22 - $28 per hour starting pay Bonuses & Performance Pay - The more you book, the more you earn! Paid Holiday & Vacation Time Off - Because you deserve it Full Benefits Package - Health, dental, vision, & 401(k) with company matching Incentive Bonuses & Competitions - Earn extra while having a blast About the Role As a Call Center Representative/Dispatcher, you'll be the voice of TRIO, handling inbound and outbound calls, booking service appointments, and ensuring a top-tier customer experience. This role is perfect for someone who thrives in a fast-paced, high-energy environment and loves helping people while hitting goals. You'll be in the heart of the action-talking the talk and typing the type! What You'll Do Handle a high volume of inbound & outbound calls - Turn prospects into appointments Solve customer concerns with sharp thinking & judgment - Be the go-to problem solver Master our service lineup - Offer top-notch advice and recommend the best solutions Keep records spick & span - Accurately document every interaction ? Hit the productivity sweet spot - Stay efficient while keeping your cool Qualifications Customer Service Enthusiast - You love helping people and making their day Typing Speed of 45 WPM+ - Talk fast, type faster! Multitasking Master - Handle multiple calls while staying organized? Tech-Savvy - Experience with Microsoft Suite and ServiceTitan is a plus! Quick Thinker & Problem Solver - Make smart decisions on the fly Bilingual in Spanish? Even Better! What's in It for You? Top-Tier Earnings - Salary + bonuses & commissions mean unlimited potential Work in a Brand-New, High-Tech Office - Our San Jose call center is next level Career Growth - We promote from within and invest in YOUR success A Fun & High-Energy Work Environment - Join a team that supports & celebrates success Incentive Bonuses & Competitions - Get rewarded for crushing your goals! Ready to Roll with Us? Let's Talk! Apply online at: TrioHeatingandAir.com Call us at: ************** Don't miss out on your chance to join the #1 fastest-growing HVAC company in the Bay Area. Let's make history together! Requirements:
    $22-28 hourly 11d ago
  • Customer Service Representative

    Pierpoint 3.8company rating

    Bilingual customer service job in San Jose, CA

    Leader in optical components, modules and subsystems for the core optical, enterprise and data center markets, leveraging more than three decades of laser technology innovation, photonics integration, and subsystem design of the fast optical networks and high-speed interconnects driving the next wave of streaming video, cloud computing, voice over IP and other bandwidth-intensive and high-speed applications Job Description The Customer Service Representative will provide delivery of pre- and post-sales services and support to customers, field sales and third party manufacturers reps. A key member of the Customer Service team contributing to decisions, plans and implementation of processes, metrics and tools in support of customer interfacing, end-to-end order entry through successful customer receipt of goods and services; service delivery and sales support. The successful candidate will develop and maintain positive relations and co-ordinate with various functions within the company to ensure customer requests are handled in a timely manner. Responsibilities include: · Customer Focus & Relationship Mgmt. - Proactive interface to ensure our customers' best interests are top of mind throughout the onboarding/order/delivery processes and beyond to ensure an excellent customer experience · Operate as an effective liaison between customers, production planning, sales, applications engineering, accounting and product line management to resolve status, production, delivery and billing inquiries · Effectively partner with Sales to ensure customers are getting the most out of customer meetings via effective meeting preparation, presentation and representation · Manage and deliver on all aspects of the Order Management Process (from order receipt through fulfilment) for designated territories/Account Managers · Quote preparation, issuing and closure including AM and Technical Interface as required · End-to-end RMA management; maintain customer communication regarding defective returns, exchanges, service & repairs - Engineering interface to ensure failure analysis and product disposition are completed with speed and accuracy · Ownership for VMI processing, billing and reconciliation · Resolve product or service problems by clarifying the customer's concern; reviewing data; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution (deal with abstract & concrete variables) · Work closely with Sales Operations team to develop, review and deliver customer & sales related reports · Analyze and participate in the development of operational processes and escalation procedures · Optimize work efforts via a thorough understanding and effective use of ERP Systems (SAP & Oracle) as well as MS Office and other system related tools Qualifications QUALIFICATIONS • Proven success/experience in a customer facing/customer service role in a high tech environment • Strong Customer Service Skills including good listening skills, clear written and verbal communications and a tactful approach to problem solving • Critical thinking and analytical skills that include the ability to collect and analyze information, problem solve, and make well supported decisions that benefit the customers • Time management - ability to minimize operational turn-around-time and issue resolution time • Ability to perform duties in the presence of time constraints and customer pressure • General understanding of high tech OEM sales process • In-depth knowledge of customer service functions • Effective presentation skills • Proficient computer skills including Microsoft Office applications • Thorough knowledge of SAP/ORACLE (especially Order Management Modules) • Critical Skills: Accuracy Deliver complete results Systems & tools (SAP & Oracle, MS Office/Desktop) Influencing Conflict Mgmt. Negotiation Presentation Customer mtg. planning & facilitation Complex Problem solving Process optimization Critical thinking/planning ESSENTIAL DUTIES AND RESPONSIBILITIES • Customer Issues support/resolution for designated territories/Sales Managers • Manage SAP/Oracle order entry and management from receipt to fulfillment • Customer focus and relationship management • Continual liaison with global Customer Service team, Planning, Sales and Operations • Maintain and manage all aspects of the VMI (consignment) process where relevant • Customer and Management reporting EDUCATION and/or EXPERIENCE • Bachelor's degree (B. A. or B.Sc.) from an accredited college or university • 3 to 6 years or above related working experience in a Customer facing role in a high tech environment • Experience in optical and/or electronic component businesses is desirable • Experience with Order Management/Order Processing on one of the major ERP systems: SAP, Oracle, Microsoft Dynamics, etc. tony.rendle at pierpont.com Additional Information All your information will be kept confidential according to EEO guidelines.
    $33k-42k yearly est. 2d ago
  • Reservationist

    Transdevna

    Bilingual customer service job in San Jose, CA

    Transdev in San Jose, CAis hiring a Reservationistto intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: + Starting Pay of $22.48/hour with progression to $24.37 at 5 years. (Union Collective Bargaining Agreement) Benefits include: + + Vacation: * 1 week ( 40 hours) paid vacation after 1 full year of service * 2 weeks (80 hours) paid vacation after 2 full years of service * 3 weeks (120 hours) paid vacation after 5 full years of service * 4 weeks (160 hours) paid vacation after 20 full years of service + Paid Sick Leave: 5 days accrued per year of employment + Medical, dental, and vision benefits available following 60 days of employment, life insurance, 401k, and 10 paid company holidays. + All Benefits are subject to Union Collective Bargaining Agreement Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Answer customer calls and input ride information using a computerized scheduling system. + Enter new customer information and changes into the system. + Data entry into spreadsheets and databases. + Communicate late vehicle service and verifying "No Shows" with customers. + Resolve service-related complaints. + Create daily route maps of the reservations for the drivers. + Other duties as required. Qualifications: + High school diploma or GED required. + 2 years reservationist or customer service experience. + Computer literate + Excellent communication and listening skills. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: + Must be able to work shifts or flexible work schedules as needed. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. + Work environment will be a combination of both indoors and outdoors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ******************** Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. California applicants: PleaseClick Here for CA Employee Privacy Policy. Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 6957 Pay Group: QQP Cost Center: 352 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
    $22.5-24.4 hourly 20d ago
  • P/T Customer Service Agent -

    Europcar

    Bilingual customer service job in San Jose, CA

    We're seeking customer-focused team members who enjoy being helpful, staying organized, and contributing to a smooth operation. This role involves supporting customers, managing details with accuracy, and working as part of a team to keep things running efficiently. If you enjoy a fast-moving environment and take pride in delivering friendly, reliable service, this could be a great fit. You will: Support the Ready Line: Keep the ready line clean, organized, and presentable. Inspect vehicles for quality standards and immediately report any that need servicing. Ensure each vehicle includes a correct and complete checkout slip. Help customers locate their reserved vehicle and assist with luggage when required. Process Vehicle Returns: Welcome customers back with a friendly, professional attitude. Inspect returned vehicles, document mileage/fuel levels, and identify any damage. Secure keys, remove personal items, and complete paperwork to report issues. Review final rental charges with customers and answer questions clearly. Monitor the Exit Booth: Verify rental agreements and ensure all information is complete and accurate. Scan and organize documents for smooth processing. Obtain customer signatures and maintain a clean, professional booth environment. Offer helpful information, wish customers a safe trip, and close out the interaction with excellence. What makes you a Great Fit: Current Driver's License - required Providing consistent, friendly service at every touchpoint. Performing additional duties as assigned to support overall operations. A positive, approachable demeanor with strong customer-service instincts Attention to detail and comfort with paperwork and accuracy Ability to stay organized in a high-traffic environment Strong communication skills and a team-oriented mindset Eligibility for benefits, paid time off, and other state-regulated provisions for part-time employees varies by state and employment status. Any benefits that apply will be provided in accordance with the laws and regulations of the state in which the employee works. Applications for this position will be accepted on an ongoing basis until the role is filled. There is no predetermined closing date, and candidates may be considered as applications are received. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs. Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car , one of the main players in the car rental market in the US, with a "value for money" positioning. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: *******************************
    $29k-37k yearly est. Auto-Apply 15d ago
  • Client Specialist

    Barry's 3.7company rating

    Bilingual customer service job in San Jose, CA

    We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************). Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices. About the Role Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar. What You'll Do Front Desk Responsibilities: * Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience * Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service * Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand * Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time * Assist clients, building individual connections, and providing direction with any questions or concerns * Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner * Deliver first class client experience at all times * Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed * Guide clients with regards to the latest studio promotions, membership discounts and/or special events * Maintain product knowledge for all studio retail operations * Participate in all relevant training and development programs and meetings as directed by Operations leaders * Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements Fuel Bar Responsibilities: * Deliver quality protein smoothies and customer service in the Fuel Bar * Handle pre-orders and orders on the spot, custom to each client's needs * Assist clients with questions and product selection * Complete client's orders in a timely manner utilizing a POS transaction * Maintain fuel bar department areas clean and sanitized * Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations * Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy * Prepare various fuel bar goods following company recipes Facility Maintenance: * Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors * Support in cleaning and maintaining of locker rooms to brand standard as directed * Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas * Conduct small studio repairs when appropriate * Laundry services, including collecting, washing, and folding towels * Adhere to daily and weekly cleaning and maintenance checklists Customer Service: * Ensure all existing and new clients are provided with the highest level of hospitality * Maintain client database and utilize information to increase client contact * Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools Qualifications * Strong hospitality skills and alignment with Barry's Mission, Vision and Values. * Ability to work either a full-time or part-time schedule * Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Friendly, outgoing personality and enjoy social interaction * Exhibits enthusiasm for the studio and for the job * Must be a patient, courteous listener, able to show empathy * Responding to clients request with a can-do attitude * Cooperative manner with a focus on team culture. * Ability to prioritize and work within a fast-paced environment * Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment * Have an eye for detail and care for the studio's appearance and cleanliness * Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness * Maintain a professional appearance and behavior * Demonstrate excellent communication skills * Candidates must be at least 18 years or older to apply
    $43k-69k yearly est. 60d+ ago
  • Chat Customer Representative

    Feed My People Food Bank 3.9company rating

    Bilingual customer service job in San Jose, CA

    We are seeking a dedicated and empathetic A chat support agent Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving Qualifications: Love for customers and their experience with a product Analytical skills and ability to leverage data to drive decision-making Excellent communication and interpersonal skills Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders Experience with customer support ticketing systems and CRM platforms Knowledge of customer support metrics and industry best practices Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals) Able to help customers on weekends if needed Key Responsibilities: They're responsible for answering customer questions that come in via the website(s) Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently. Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue. You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to Acrobatically answer questions in live chat. So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills. As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers. Complete training Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like. While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills. Applicant Location: USA ONLY
    $30k-34k yearly est. 60d+ ago

Learn more about bilingual customer service jobs

How much does a bilingual customer service earn in Salinas, CA?

The average bilingual customer service in Salinas, CA earns between $28,000 and $45,000 annually. This compares to the national average bilingual customer service range of $26,000 to $39,000.

Average bilingual customer service salary in Salinas, CA

$36,000
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