Customer Relations Representative - State Farm Agent Team Member
Bilingual Customer Service Job 29 miles from Suamico
Job DescriptionBenefits:
Hiring bonus
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jake Webster - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain client records and update information as needed.
Handle the agency's social media accounts.
Assist with planning local community events.
Provide excellent customer service.
QUALIFICATIONS:
Strong communication and problem-solving skills.
Experience in customer service preferred.
Ability to multi-task.
Self-motivated and detail oriented.
Customer Relations Representative - State Farm Agent Team Member
Bilingual Customer Service Job 30 miles from Suamico
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Paid time off
ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Matt Holtebeck - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain client records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Strong communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
Customer Relations Representative - State Farm Agent Team Member
Bilingual Customer Service Job 30 miles from Suamico
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Salary plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Relations Representative - State Farm Agent Team Member
Bilingual Customer Service Job 28 miles from Suamico
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Wellness resources
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Erik Hosking - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving
BENEFITS:
Hourly pay plus commission/bonus
Growth potential/Opportunity for advancement within my office
Paid time off (vacation and personal/sick days)
Health benefits
Valuable career-building experience
Customer Service Advisor - Jiffy Lube Multicare
Bilingual Customer Service Job 30 miles from Suamico
Job Description
We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances, and we plan to launch a 401k retirement plan in the future. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!
HVAC CSR - Customer Service Rep
Bilingual Customer Service Job 8 miles from Suamico
Job Description
Elevate your professional journey as an HVAC CSR - Customer Service Rep at Wesley Heating & Cooling! Nestled in the heart of Green Bay, Wisconsin, we're seeking a dynamic individual to join our esteemed team.
Brace yourself for a competitive salary ranging from $18 to $23 per hour, complemented by a comprehensive benefits package featuring health insurance, paid vacations, and a 401k plan with an impressive 10% company match. If you're ready to make a mark in the HVAC industry, continue reading-your next career move awaits.
ABOUT OUR COMPANY
Wesley Heating & Cooling is all about comfort. Our mission is to excel in HVAC services, specializing in residential and light commercial clients. From furnaces to indoor air quality solutions, we're dedicated to keeping our community comfortable. We're a locally owned family company, providing top-tier service rooted in professionalism, technical expertise, and unwavering customer satisfaction. With an impressive 98% client satisfaction rating, we're industry leaders. If you seek a company valuing your expertise and fostering inclusivity, Wesley Heating & Cooling awaits your contribution!
DAY-TO-DAY
As the HVAC CSR - Customer Service Rep, you'll enjoy a full-time commitment from 8 am to 4:30 pm, offering you a balanced work-life harmony.
Picture yourself orchestrating excellence in HVAC service satisfaction. Your day commences with precision as you answer calls, meticulously schedule service appointments, and ensure seamless communication between clients and our skilled technicians. A call comes in-a satisfied client commending your exceptional service coordination. Your day unfolds as a symphony of organization, dispatching, and delivering unparalleled customer experiences. As the HVAC CSR - Customer Service Rep, you are the linchpin, ensuring Wesley Heating & Cooling stands out in every client interaction.
MINIMUM REQUIREMENTS TO BE CONSIDERED
High school diploma
Experience dealing with clients
Data processing skills and familiarity with Microsoft Office products
Above-average communication skills
Preferred qualifications? We're impressed if you've got experience booking and dispatching calls, the ability to type sales agreements, and can handle a sometimes fast-changing environment.
Does this sound like the right fit for you? If so, and you meet the above requirements, apply now with our quick, mobile-friendly initial application. Don't wait, we want to hear from you today!
Customer Service Representative
Bilingual Customer Service Job 41 miles from Suamico
Benefits:
Bonus based on performance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Customer Service Representative Job Summary: Are you someone who thrives on making a meaningful impact in customers' lives? Do you love assisting and finding solutions that truly meet customers' needs? Join us at the Stanley & Associates LLC with American Family Insurance in Manitowoc, WI! We're seeking passionate individuals like you to be part of our customer-centric team.
Job Description: As a customer service representative, you'll engage with customers, answering their inquiries and discussing tailored product offerings that suit their unique requirements. You'll have the opportunity to coordinate prospecting efforts, handle insurance reviews, and manage crucial administrative tasks that drive our success.
Compensation & Benefits:
Competitive starting pay from $17/hour depending on experience, plus commission opportunities.
Comprehensive paid training to equip you for success.
Generous Paid Time Off to enjoy a healthy work-life balance.
No nights or weekends
On-the-job training
Short & Long Term disability available
Vision, Dental and Life Insurance available
Position Requirements:
High school diploma or equivalent.
Preferred: Two years of customer service experience.
Computer literate
Preferred: Possession of Property and Casualty insurance licensing (required after starting employment). If youre not currently licensed, you must be willing to obtain your license. The cost of obtaining the license is covered by the agency.
Sales experience is a plus
We strongly believe in the value of every individual within our organization. At the Stanley & Associates LLC, we foster a diverse and inclusive culture that values ideas, experiences, and innovation. We're dedicated to empowering our team, from our CEO to our agency force, to inspire, protect, and fulfill our customers' dreams in ways beyond imagination.
Please note: The customer service representative is a valued member of our agency team and not an employee of American Family Insurance.
If you're ready to contribute to a culture of excellence and make a difference, we invite you to apply today and be part of a team that's driven by a passion for customer satisfaction and positive impact. Join us and let's shape a brighter future together!
Customer Service Associate
Bilingual Customer Service Job 24 miles from Suamico
Job DescriptionBenefits:
Commission
Bonus based on performance
Competitive salary
Free food & snacks
Free uniforms
Opportunity for advancement
Customer Service Associate - WASH MONKEY LLC
About the Role:
We are seeking a Customer Service Associate to join our team at WASH MONKEY LLC. As a key member of our customer service team, you will play a crucial role in providing exceptional service to our clients and ensuring their satisfaction.
Responsibilities:
Assist customers with inquiries, concerns, and requests via phone, email, and in-person
Process orders, returns, and exchanges accurately and efficiently
Resolve customer issues and complaints in a professional and timely manner
Provide product information and recommendations to customers
Maintain a clean and organized work area
Requirements:
Previous customer service experience preferred
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Basic computer skills and familiarity with CRM systems
Positive attitude and willingness to learn and grow with the company
About Us:
Our commitment to quality and customer satisfaction has earned us a loyal customer base and a reputation for excellence. We offer a positive, fun, and supportive work environment where employees are valued and have opportunities for growth.
Customer Relations Representative - State Farm Agent Team Member
Bilingual Customer Service Job 37 miles from Suamico
Job DescriptionROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Dave Mader - State Farm Agent, As an esteemed member of our team, your primary focus will be on providing outstanding client experiences that contribute to the continued success of our insurance and financial services agency. Your dedication to precision, customer service expertise, and genuine desire to assist others make you an excellent match for this position. In this role, you will have the opportunity to advance your career by effectively addressing customer inquiries, working closely with other agency team members, and proactively anticipating the needs of the community members you serve.
JOB VISION AND COMPANY INFORMATION:
To work as an employee at Dave Mader State Farm, assisting in servicing, selling, and marketing State Farm products and services, while providing quality service to customers. This position also offers the opportunity to become an independent contractor State Farm agent.
This successful organization is hiring for a full-time team member. Whether you envision a long-term career with Dave Mader State Farm Agency or aspire to become your own independent contractor agent with State Farm, this opportunity offers a great way to kickstart your insurance and financial services career. Under the guidance of agent Dave Mader and his team, you will have the opportunity to learn and develop.
Dave Mader State Farm Agency has a track record of success. Owner Dave Mader, a Wisconsin Badgers basketball player, started his own agency with State Farm after graduating with a personal finance degree. Over the past 21 years, the agency has become a leading State Farm Agency in Wisconsin and nationally, earning numerous awards and recognition. The team has grown to include 9 members.
STATE FARM & DAVE MADER AGENCY INFORMATION
Please check out State Farms company overview: Company Overview - State Farm & our agency site: Home, Auto Insurance & More in WI | Dave Mader State Farm
EXPERIENCE AND KNOWLEDGE:
Experience in retail sales, marketing, or customer service is desirable, but not required.
Proficient keyboard typing skills and experience with Microsoft Office and other popular computer software.
SKILLS AND ABILITIES:
Ability to learn and apply product, industry, and market knowledge to make professional recommendations to prospects and policyholders and to satisfy insurance licensing requirements.
Ability to influence others.
Ability to create professional business relationships with prospects and policyholders.
Strong listening, oral and written communication skills.
Ability to take initiative and act effectively in various circumstances without direction.
Self-confidence/perseverance/strong work ethic-remain positive and maintain progress towards a goal despite obstacles and adversity.
Goal oriented-highly motivated and resourceful to achieve results.
Proven track record of trustworthiness, dependability, and ethical behavior.
Proven problem-solving ability-apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative.
Ability to multi-task.
Ability to pay close attention to detail and accuracy.
JOB RELATED TRAINING COURSES AND PROGRAMS
Successfully complete all company, state, and federal requirements (licenses) to sell and service designated State Farm products and continue to be licensed in good standing as required.
DUTIES AND RESPONSIBILITIES
Provide prompt, accurate, friendly, cost-effective service and utilize it as a basis for establishing a marketing opportunity.
Work with agent's computer system to update information in customer databases.
Prepare quotes, forms, policies, and endorsements when required.
Conduct needs-based sales presentations in or outside the agent's office supported by technology.
Generate and follow up on leads and prospects, schedule appointments, identify client needs, and market appropriate products.
Close the sale with current prospective customers.
Meet & exceed marketing & sales goals set by the agent.
Network and build business referral relationships.
Implement the agency's marketing/sales plan at direction of the agent.
WORK SCHEDULE
Full time position with a 40-hour work week.
Office Hours are Monday through Friday, 8:30 AM to 5:00 PM. Weeknights and Saturdays by Appointment.
COMPENSATION AND BENEFITS
Solid base salary + Uncapped Commission + Bonus Opportunities
Paid time off (holidays and personal/sick days) with the opportunity to earn additional time off
Long Term Disability Coverage
Life Insurance
401(k) Plan
Shared company vehicle
Growth potential/opportunities for advancement within our company
Customer service representative-CSR
Bilingual Customer Service Job 8 miles from Suamico
Job Description
***HELP WANTED FOR THE HOLIDAY***
WEEKLY PAY STARTING AT $750
NO EXPERIENCE NECESSARY, WILL TRAIN
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience for our clients. This position requires a commitment to client satisfaction and the ability to work in a fast-paced environment.
Duties- Assist clients with inquiries, providing accurate information and solutions.- Perform data entry tasks efficiently while maintaining attention to detail.- Analyze customer issues and provide effective resolutions.- Maintain client transactions.- Collaborate with team members to enhance client services and improve processes.
Skills- Strong communication skills in English- Experience with in-person client engagement.- Proficient in completing contracts and paperwork with a keen eye for detail.- Familiarity with teamwork environment and client service practices.- Ability to analyze situations quickly and provide appropriate solutions.- Competence in interpersonal skills to help clients with product recommendations and/or upgrade.
Join us as we strive to deliver outstanding customer service while fostering a supportive work environment. Your contributions will play a vital role in enhancing our client relationships and overall success.
SCHEDULE YOUR INTERVIEW TODAY!
Customer Service Representative - State Farm Agent Team Member
Bilingual Customer Service Job 8 miles from Suamico
Job DescriptionBenefits:
Paid time off
Training & development
ROLE DESCRIPTION: As a customer retention specialist with Christina Lindauer State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Service Rep(02014) - 2530 Lineville Rd Unit 2
Bilingual Customer Service Job 8 miles from Suamico
Customer Service Representative/Pizza Maker- Domino’s Pizza
Our business is growing as our fan base increases! Domino's Pizza is looking for customer service representatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age
-A winning smile, great attitude and customer focused personality
-Excellent attendance & punctuality
-Basic math & money skills
-Ability to work in a fast-paced environment
BENNEFTS
-Flexible schedule
-Growth opportunities
-Pizza discounts
-Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch.
JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service
Bilingual Customer Service Job 49 miles from Suamico
at TSGJob Description
TSG, a leading company in the industry, is excited to announce a new opening for a Customer Service position within our dynamic team. We are searching for a dedicated and communicative individual to help us continue to deliver exceptional support to our customers. This is a Full-Time position based in our main office, requiring the successful applicant to work on-site as this is not a remote job opportunity.
As a vital part of our customer service team, you will be the front-line support helping to maintain the satisfaction of our customers. This role is pivotal in ensuring that our customers' experience with TSG is nothing short of exceptional. We aim to find a customer service professional who is not only eager to address customer queries but is also prepared to go above and beyond in delivering outstanding service.
Duties and Responsibilities
Follow communication scripts when handling different topics but personalize customer interactions.
Identify customer needs, clarify information, and provide solutions or alternatives.
Build sustainable relationships and engage customers by going the extra mile.
Meet personal/team qualitative and quantitative targets.
Follow procedures, guidelines, and policies diligently.
Take part in training and other learning opportunities to expand knowledge of company and position.
Adhere strictly to schedules, maintaining punctuality and attendance as required.
Participate cooperatively in team efforts and contribute to building a positive team spirit.
Interact with customers, marketing our new product, and answering any questions they might have about the product.
Requirements
Proven customer support experience or experience as a client service representative.
Strong communication skills and active listening.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
High school degree; higher education will be considered a plus.
Must have the ability to work on-site as this is not a remote position.
Must be thoroughly professional in all manners of communication and presentation.
Customer Service Resolution Specialist
Bilingual Customer Service Job 30 miles from Suamico
Job Description
Hybrid: Nashville TN or Appleton WI
About Lucent Health
Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost-saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers.
Company Culture
We believe that the success of Lucent Health relies on having employees who are honest, ethical and hardworking. These values are the foundation of Lucent Health.
Honest
Transparent Communication: be open and clear in all interactions without withholding crucial information
Integrity: ensure accuracy in reporting, work outputs and any tasks assigned
Truthfulness: provide honest feedback and report any issues or challenges as they arise
Trustworthiness: build and maintain trust by consistently demonstrating reliable behavior
Ethical
Fair Decision Making: ensure all actions and decisions respect company policies and values
Accountability: own up to mistakes and take responsibility for rectifying them
Respect: treat colleagues, clients and partners with fairness and dignity
Confidentiality: safeguard sensitive information and avoid conflicts of interest
Hardworking
Consistency: meet or exceed deadlines, maintaining high productivity levels
Proactiveness: take initiative to tackle challenges without waiting to be asked
Willingness: voluntarily offer to assist in additional projects or tasks when needed
Adaptability: work efficiently under pressure or in changing environments
Summary:
The Resolution Representative is a key part of the department’s successful operation. The Resolution Representative is in daily contact with members, clients, providers, as well as internal teams/departments and is very often a critical contact within our office. A cheerful, positive, competent and compassionate attitude will directly impact the satisfaction level of our clients and retention of our accounts.
Responsibilities:
· Investigates escalated issues within a timely fashion to ensure 7-10 day turnaround.
· Communicates with Senior Claims Analyst, Account Management and Customer Service Manager, and Claims Manager to ensure proper handling of issues.
· Calls all members back within 24 hours of escalation.
· Claims processing knowledge.
· Answers phone calls utilizing efficient interpersonal and communication skills, as well as excellent telephone and customer service skills and etiquette, as needed and during high call volume.
· Exhibits an attention to detail.
· Exhibits a strong work ethic.
· Be organized and able to manage time and resources efficiently and effectively.
· Ability to maintain effective working relationships with our callers and co-workers; always ethical, professional and courteous.
· Participates as a Team Member to ensure the smooth operation of the entire department.
· Maintains and enters notes with details and accuracy on call log tracking application.
· Maintains production goals regarding the number of cases received and closed.
· Enters case information into the Resolution Database to keep team informed of status of issues.
· Completes other projects as assigned.
· Handles competently all cases including those relating, but not limited to potential
a. Stop loss issues
b. TPL issues
c. High dollar claims
d. Vendor/Network Disputes
· Complies with company policies and procedures as outlined in the Employee Handbook.
· Complies with department policies and procedures.
· Assists in training other employees at the manager’s request.
· Performs special projects at the request of management.
· Regular, predictable attendance is required.
· Ability to get along and work effectively with others
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Equal Employment Opportunity Policy Statement
Lucent Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity, gender expression, transgender status, sexual orientation, marital status, military service and veteran status.
Customer Loyalty Specialist
Bilingual Customer Service Job 49 miles from Suamico
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Benefits/Perks
Competitive hourly pay rate plus commission and bonuses
Paid training
Paid Time Off
Paid Holidays
401K, Health, Life and short term disability insurance, FlexBen, dental and vision available
Job Summary
The Customer Loyalty Specialist (Oshkosh Location) partners with the Agency Owner to establish and implement the systems, processes, and operations to build agency customer loyalty. Monitors and measures the effectiveness of agency loyalty initiatives, in addition to satisfaction efforts, across all agency branches.
Responsibilities
Manages and monitors multiple customer touch points for a continued long-term relationship over the life cycle of the customer
Partners with the agency owner to solidify the strategy that educates and sets customer expectations
Monitors the customers needs to ensure that the agency exceeds their expectations
Establishes processes for onboarding new and transfer customers
Assists agency owner in achieving agency customer loyalty and satisfaction goals
Responsible for initiating and adopting best practices for positive agency customer contact (Consistent Customer Connections)
Creates and implements loyalty social media content
Ensures the agency is implementing all future documentation enhancements that strengthen the customer relationship
Identifies and communicates cross-selling opportunities discovered through customer interactions or data analysis
Qualifications
Demonstrated customer service experience
Effective communication skills
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
Proficient in metrics and analytics
Ability to coach others
Client Service Representative (FT Seasonal)
Bilingual Customer Service Job 8 miles from Suamico
Job DescriptionSalary: $17-21/hr
TMS Financial is a growing independent tax, accounting and financial advisory firm with over 30 years of experience. We create and maintain meaningful long-term relationships with our clients and help them achieve their financial goals.
TMS Financial is currently accepting applications for a Customer Service Representative/Receptionist. The Customer Service Representative is a critical member of our team, ensuring our clients receive exceptional service and leave our offices with positive lasting impressions.
The Ideal candidate:
Brings a positivity to work daily
Values organization and a clean work space
Strong communicator
Detail-oriented and thorough with a desire for greatest degree of accuracy
Proven analytic and problem-solving skills
Ability to adapt throughout the day and prioritize tasks
Ability to work independently as well as collaboratively as part of our team
Performs well under pressure and follows through to meet deadlines
Responsibilities:
Answer telephone calls, schedule appointments and answer general inquiries related to tax return status and turnaround
Collect and process client paperwork and payments
Administrative tasks including scanning and filing
Process incoming and outgoing mail
Maintains confidentiality
Identify areas for improvement and assist with implementation
Other duties as assigned
Qualifications:
Minimum high school degree
Minimum of 2 years of customer service experience
Experience with Microsoft Office, including Outlook, Word and Excel
Apply NOW to be our next impact player!
Customer Service Rep.
Bilingual Customer Service Job 30 miles from Suamico
Job Description
Labelink (previously known as Pro Label LLC) is looking to add to the CSR team.
Pay starts at $19.50 but will to negotiate based on experience.
Hours are Monday through Thursday 8:00 am to 4:00 pm and Friday 7:00 to 3:00 pm (with a paid 30 minute break).
Labelink is currently looking for a Full-Time Customer Service Representative (this is not a call-center position). As part of our customer service team, daily interaction with key customers will be a top priority. Providing timely solutions to challenges, due dates, pricing, and other customer related functions is critical. This position also involves repeated and regular contact with other Labelink employees, providing support as needed.
Entails daily contact with a wide variety of customers and products through telephone conversation and email.
Timely communication and response is necessary.
All written and verbal communications are expected to follow a high level of business acumen. Exceptional follow up and follow through skills are a must.
Requires the entering of production job information on a daily basis into our 4D print management software.
Timeliness and accuracy are essential requirements of this task.
Providing timely solutions to questions, challenges, due dates, pricing and other customer-based requirements and needs is another very important aspect of this role.
Hours are Monday through Thursday 8am-4pm and Friday 7am-3pm.
Exceeding our customer’s expectations is what Labelink constantly strives for. We want each and every customer to feel great about all Pro Label experiences and to be excited about the next time they contact us for help or to place an order. The customer service role at Labelink is also one of a “company ambassador”.
REQUIREMENTS:
High School diploma or equivalent.
2- 5 years Customer Service experience in manufacturing setting.
Strong written and verbal communication skills.
Extremely accurate with your work.
Strong attention to detail.
Professional and effective communicator.
Proficient computer skills such as MS Office and other common office equipment and software.
Strong math skills.
Ability to efficiently multitask.
Act effectively and in a positive manner always with customers, suppliers, and co-workers.
Manage all aspects of deadlines correctly and accurately.
Properly utilize company software to enter customer orders.
Capable of working in a team environment.
Ability to prioritize tasks to effectively meet critical deadlines.
Excited about learning new systems, products, and methods.
Someone who excels in a fast paced, demanding environment.
Follow Company policies and procedures.
Integrity and honesty are critical in this environment.
Ability to work under pressure and contribute to a culture focused on a sense of urgency and accountability for key metrics.
Able to demonstrate consistent quality time management.
Knowledge of flexographic printing is an asset.
Committed to providing excellent customer service and an outstanding customer experience.
Requirements
REQUIREMENTS:
High School diploma or equivalent.
2- 5 years Customer Service experience in manufacturing setting.
Strong written and verbal communication skills.
Extremely accurate with your work.
Strong attention to detail.
Professional and effective communicator.
Proficient computer skills such as MS Office and other common office equipment and software.
Strong math skills.
Ability to efficiently multitask.
Act effectively and in a positive manner always with customers, suppliers, and co-workers.
Manage all aspects of deadlines correctly and accurately.
Properly utilize company software to enter customer orders.
Capable of working in a team environment.
Ability to prioritize tasks to effectively meet critical deadlines.
Excited about learning new systems, products, and methods.
Someone who excels in a fast paced, demanding environment.
Follow Company policies and procedures.
Integrity and honesty are critical in this environment.
Ability to work under pressure and contribute to a culture focused on a sense of urgency and accountability for key metrics.
Able to demonstrate consistent quality time management.
Knowledge of flexographic printing is an asset.
Committed to providing excellent customer service and an outstanding customer experience.
Benefits
Our Benefits Include:
Health Insurance (employee, spouse, and/or dependents)
H.S.A. and H.R.A
Dental Insurance (employee, spouse, and/or dependents)
Vision Insurance (employee, spouse, and/or dependents)
Life Insurance/AD&D (100% employer paid)
Supplemental Insurance
Short-term Disability
Voluntary Life Insurance (employee, spouse, and/or dependents)
Accident Insurance (employee, spouse, and/or dependents)
Critical Illness Insurance (employee, spouse, and/or dependents)
Hospital Indemnity Insurance (employee, spouse, and/or dependents)
401k with employer match (after a year of employment; the company will match $0.50 on the dollar up to 10%)
Paid Vacation
Paid Holidays (eligible from day one)
Year End Bonus Opportunities
Continuous Advancement Opportunities
Customer Service Representative - State Farm Agent Team Member
Bilingual Customer Service Job 38 miles from Suamico
Job DescriptionBenefits:
Retirement Matching Program
Bonus based on performance
Paid time off
Training & development
ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Andrejs Sics - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Sales Representative - Lehigh Bilingual Spanish/English
Bilingual Customer Service Job 30 miles from Suamico
Job Description
Essential Duties and Responsibilities
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:
Assist the sales team to help attain sales goals.
Travel on-site to business-to-business customer locations to assist in selling products and services to end users.
Build friendly, professional relationships with on-site contacts and customers while promoting our CustomFit program
Overcome employee objections to the CustomFit service model.
Provide employees with safety footwear information and advice for product.
Collaborate effectively with the Key Account Executives, RAM’s and Inside Sales Support team.
Assist in resolving any customer complaints by communicating with the appropriate team members.
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Associate’s Degree or equivalent from a two-year college or technical school is preferred, but not required.
Previous experience in sales is a plus, but we are also open to those looking to start their career.
Ability to Speak both English and Spanish fluently.
Valid Driver’s License is required.
The ability to travel 80% of the time and overnight.
PC skills including intermediate skill level of experience using Microsoft Suite applications.
Self-motivated with a desire to learn and grow.
Strong time management and multitasking abilities.
Good communication and interpersonal skills.
Ability to lift and carry up to 50 pounds.
Must be able to secure a rental car.
Customer Service Representative
Bilingual Customer Service Job 30 miles from Suamico
Job Description
Hiring Now: Customer Service Representative
$20+/hr
M-F 7am-3pm or 9am-5pm
Appleton, WI
Job Title: Customer Service Representative
Job Responsibilities:
Customer Interaction: Engage with customers via phone, email, or chat to provide assistance and resolve their queries promptly and efficiently.
Problem Resolution: Identify customer issues and provide effective solutions while ensuring customer satisfaction.
Product Knowledge: Maintain a thorough understanding of the company’s products and services to offer accurate and relevant information to customers.
Documentation: Record customer interactions and details of inquiries, complaints, and comments to ensure a clear record for future reference or follow-up.
Feedback Collection: Gather customer feedback to contribute to the improvement of products, services, and processes.
Team Collaboration: Work collaboratively with other departments, such as sales and technical support, to provide a seamless customer experience.
Performance Metrics: Meet and exceed performance goals, including response time, customer satisfaction scores, and case resolution rates.
Training and Development: Participate in ongoing training and development to enhance skills and stay current with product updates and industry practices.
Qualifications:
Education: High school diploma or equivalent; associate or bachelor’s degree preferred.
Experience: Previous experience in customer service or a related field is a plus.
Communication Skills: Excellent verbal and written communication skills are essential for effective customer interaction.
Problem-Solving Skills: Strong analytical skills to assess situations and offer solutions.
Technical Proficiency: Familiarity with customer service software and Microsoft Office Suite.
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