Customer Service Representative
Bilingual Customer Service Job In Towson, MD
Our growing Amusement and Redemption services company is looking for a detail-oriented, highly motivated and organized Customer Service Representative (CSR) to join our team. This is an exciting opportunity for someone who enjoys a dynamic work environment and is keen to demonstrate their expertise and grow within a motivated team.
The ideal candidate will have 2+ years of experience in customer relations and support, as well as experience engaging with customers on behalf of A&A Global Industries. The Customer Service Representative calls for a confident and outgoing individual with a strong work ethic, the ability to oversee multiple tasks, and an aptitude for maintaining and building strong interpersonal relationships with our customers.
Job Details
Salary: $40 - 45k base salary - based on experience
Job Type: Full-time (Immediate Hire)
In-office 8-5 M-F
Education/Licensure Requirements
Bachelor's Degree Preferred
Job Information and Duties
· Answering Inquiries: Responding to customer questions via phone, email, or chat.
· Problem-Solving: Troubleshooting issues with products or services.
· Customer Satisfaction: Ensuring customers are satisfied with their purchases and handling complaints.
· Product Knowledge: Maintaining a thorough understanding of the company's products or services to provide accurate information.
· Follow-Up: Checking in with customers post-purchase to ensure continued satisfaction.
· Team Collaboration: Working with other departments to resolve complex issues.
· Sales Support: Informing customers about additional products or services that may benefit them.
· Records details of customer interactions and actions taken
· Provide Information to our customers about our products and services
· Manage various amounts of incoming phone calls, while identifying and assessing customers' needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
Required Skills/Competencies
Our ideal candidate will have:
· Ability to understand and address customer needs and concerns
· CRM experience (Salesforce preferred)
· Microsoft Office suite (Excel experience and proficiency is required)
· Remaining calm and patient, especially when dealing with difficult customers
· Identify any escalated or expedited issues that require immediate attention and support
· Strong analytical skills to identify and resolve issues efficiently
· Familiarity with customer service software and tools
· Flexibility to handle various tasks and adapt to changing customer needs
· Resolve customer and client issues in a timely and effective manner
· Excellent verbal and written communication skills
· Proactively resolve any issue that could affect customer satisfaction
· Highly organized and able to quickly prioritize multiple assignments with high quality results.
· Basic understanding or fluent in Spanish is a bonus, but not required
Benefits
401(k) matching
Medical Insurance
Dental Reimbursement Plan
Vision
Flexible Spending Account (FSA)
Voluntary benefits
Life insurance
Vacation and Paid time off
Schedule: Monday through Friday 8:00am - 5:00pm
Work Location: Cockeysville, Maryland
Employer paid parking and fitness center
Work Authorization
United States (Required)
Submit a cover letter and your qualifications telling us why you are the best person for this position.
Customer Success Associate
Bilingual Customer Service Job 42 miles from Towson
LHH is hiring Customer Success Associates to help prepare for an Annual Convention coming up in June. This is a contract role that would last from February 20th- June 6th. We are seeking detail oriented candidates that are organized and able to commit through the whole contract.
This is a hybrid position located in downtown DC, 3 days in the office and 2 days remote.
Job Duties:
Confirming information with attendees for the convention
Sending out reminders and requirements
Creating pamphlets and organizing details for each attendee
Scheduling
Administrative functions
Qualifications:
Ability to commit through the whole contract, February 20th- June 6th
Clear Communication Skills
Attentiveness
Time Management
Pay:
$21hr
Please apply today, interviews will start in January!
Customer Associate Part-Time - Silver Spring Campus
Bilingual Customer Service Job 35 miles from Towson
Levine Music is a welcoming community where children and adults find lifelong inspiration and joy through learning, performing, listening to, and participating with others in music. Levine's core values - excellence and opportunity - infuse everything we do. Our distinguished faculty offer a broad and well-rounded curriculum that provides a strong musical foundation for students of different ages, abilities, and interests. We strive to make Levine's education available to everyone. Hundreds of students receive substantial scholarship assistance; many hundreds more receive free instruction through fully-funded, in-school programs.
Position Summary: Primary responsibilities include all aspects of administration, communication, and customer service with customers and employees.
1 Open Position - Monday 4:00 PM to 9:00 PM, Thursday, 4:00 PM to 9:00 PM, Saturday, 9:00 AM to 5:00 PM
Location: Levine Music, Silver Spring Library, 900 Wayne Avenue, Silver Spring, MD 20910
Duties and Responsibilities
(including but not limited to)
:
Campus Support
Perform front desk responsibilities
Answer the phones and provide information to the public regarding Levine
Have essential knowledge of programs and events marketed on the Levine website
Check the voicemail and return calls
Maintain room reservation schedule
Campus faculty support: maintain phone lists, place piano tuning requests, and update mailboxes
Provide administrative support for technology questions
Coordinate with Day, Weekend, and part-time front desk staff to ensure substitute coverage for vacation, sick & other vacancies.
Event Management
Set up, attend, and assist at concerts, student recitals, and special events
Organize site support (equipment, warm-up rooms, etc.) for special scheduled events: studio recitals, master classes, lectures, and jams
Create programs for student recitals
Assist with campus events and programs on assigned evenings and weekends
Qualifications:
Pleasant and professional phone manner and demeanor
Excellent interpersonal and customer service skills
Previous customer service experience
Excellent computer skills including Microsoft Word, Excel, Outlook, and database management
Understanding of office practices and ability to multi-task
Willingness to work in a team environment
Hourly Rate: $17.85
Levine Music is an Equal Opportunity Employer
Levine Music's employment policy is committed to anti-discrimination of employees or applicants based on sex, gender identity or expression, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by law concerning any employment practices.
Charter Customer Service Liaison
Bilingual Customer Service Job 30 miles from Towson
Waypoints Yacht Charters offers personally crafted charter experiences managed by local charter specialists who know the best sailing waters and hidden gems of their home base. Yachts available for charter are new-model, privately-owned sailing catamarans, sailing monohulls, power catamarans, and powerboats from leading manufacturers. Annapolis, Maryland, known as the sailing capital of the U.S., is the perfect gateway to explore the Chesapeake Bay and experience an elevated charter adventure.
Role Description
This is a full-time on-site role for a Charter Customer Service representative at Waypoints Yacht Charters in Annapolis, MD. Involves providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering outstanding customer service experiences daily. In person check ins for charters on weekends rotating as needed.
We are looking for a self starter and a leader to take on this role as it serves multiple locations outside of Annapolis including the USVI.
Health insurance benefits, 401K, and travel opportunities offered.
Qualifications
Customer Support, Customer Satisfaction, Phone Etiquette
Computer literacy
Excellent communication skills and a friendly demeanor
Ability to multitask and prioritize customer needs
Knowledge of sailing or boating is a plus
SEO Client Onboarding Specialist
Bilingual Customer Service Job 42 miles from Towson
About Us:
BluShark Digital is a leading digital marketing agency dedicated to providing innovative and results-driven Search Engine Optimization (SEO) solutions for businesses. Initially established in the legal and medical fields, BluShark is now expanding into the home services sector. We pride ourselves on being a client-first agency, helping businesses stand out online and achieve tangible results. Located in Washington, D.C., we offer a dynamic and growth-oriented environment where creativity and strategy combine to drive success.
As a SEO Client Onboarding Specialist you will collaborate with our clients making their digital marketing strategy come to life. The Onboarding Specialist will be responsible for onboarding new clients, relaying action items to our implementation team, and setting expectations around client strategy. In addition to reporting KPIs to our strategic partners, the Onboarding Specialist will work with our clients and team members to help align our efforts with the business' goals.
Responsibilities:
Conduct initial consultations with clients to understand their business goals, expectations, and key performance indicators.
Guide clients throughout the onboarding and technical optimization process
Provide guidance on best practices and strategies for optimizing SEO performance.
Keep projects and timelines on track
Alert management and client when requests are out of scope and coordinate the addition of services
Attend to and resolve client concerns proactively
Qualifications:
2-4 years of experience in client success, client onboarding, or account management in an SEO/digital marketing setting
Experience in digital marketing strategies including: paid advertising, SEO, content marketing, and data analytics
Experience using analytics platforms such as Google Analytics, HubSpot, Ahrefs or similar tools
Proven ability to manage multiple client accounts and campaigns simultaneously
What We Offer:
Competitive base salary with uncapped commission potential.
Comprehensive benefits package, including health, dental, and vision insurance, 401(k), and paid holidays and vacation days.
90-day probationary period with opportunities for career growth and advancement.
A dynamic and innovative work environment, blending in-office and remote work flexibility.
A supportive company culture focused on personal and professional development.
BluShark Digital is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment.
BluShark Digital provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
Client Services Associate
Bilingual Customer Service Job 37 miles from Towson
At TalentWealth Recruiting we assist independent Wealth Management firms across the country in hiring top professionals to join their practices. Our client in Rockville, MD who is a 1.3B firm is seeking an experienced and exceptionally sharp, motivated, and detail-oriented financial services Client Service Associate to join their team to provide proactive in-office support to financial advisors and assist with efficient, quality client service in a boutique office environment.
Job Summary:
Under general supervision, uses advanced skills gained through training and experience to provide proactive support to financial advisors and assist with efficient, quality client service. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision-making responsibility. Extensive contact with internal and external clients to resolve most questions and problems and refer new or unusual issues to a higher level.
Essential Duties and Responsibilities:
Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries and providing quotes.
Solicits and receives orders from the Financial Advisor.
May enter unsolicited trades at the direction of the Financial Advisor.
May service less active accounts.
Researches client and security information through the back office system.
Processes and follows up on client documentation for proper maintenance of accounts.
Prepares letters, forms, and spreadsheets to assist with servicing existing clients and prospecting new clients.
Creates and maintains records and files.
Ensures required client paperwork is current with firm and industry requirements, rules, and regulations.
Maintains databases and creates reports using portfolio software programs.
Assists Financial Advisors with marketing efforts including seminars, etc.
Receives and processes securities.
Participates in and receives cross-training, as well as assists with other operational functions as required.
Performs other duties and responsibilities as assigned.
Qualifications:
Company's working structure, policies, mission, and strategies.
General office practices, procedures, and methods.
Investment concepts, practices, and procedures used in the securities industry.
Financial markets and products.
Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
Analyzing to be able to research account information.
Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
Handle stressful situations and provide a high level of customer service calmly and professionally.
Please use the appropriate interpersonal styles and communicate with all organizational levels effectively, both orally and in writing.
Use mathematics sufficient to process account and transaction information.
Work independently.
Provide a high level of customer service.
Educational/License Requirements:
4-year degree preferred
FINRA series 7 and cobmination of 66, 65 or 63 preferred
~or~
An equivalent combination of experience and education in financial services
Customer Service Representative - Membership Department
Bilingual Customer Service Job 37 miles from Towson
Job Description: Customer Service Representative - Membership Department
Employment Type: Full-Time
About the Organization
Ultimate Staffing is working with a dynamic nonprofit association in Rockville, MD, dedicated to serving its members and advancing its mission of making a meaningful impact. We are seeking a passionate and service-oriented Customer Service Representative to support their membership department. If you have excellent communication skills, a commitment to delivering exceptional member experiences, and a desire to contribute to a meaningful cause, we encourage you to apply! This is a full-time, hybrid role with a starting pay of $25 per hour and it temp-to-perm for the right individual.
Key Responsibilities
As a Customer Service Representative in the Membership Department, you will:
Member Support: Serve as the primary point of contact for members, providing prompt and professional responses to inquiries via phone, email, and in-person interactions.
Membership Processing: Assist with processing new memberships, renewals, and cancellations. Maintain accurate membership records in the association's database.
Issue Resolution: Address member concerns, troubleshoot problems, and escalate complex issues to the appropriate team members when necessary.
Outreach and Engagement: Proactively communicate with members about benefits, programs, and upcoming events to drive engagement and satisfaction.
Data Management: Update and maintain member information in the association's CRM system, ensuring data integrity and confidentiality.
Collaboration: Work closely with other departments to support membership campaigns, events, and initiatives.
Reporting: Prepare and analyze membership reports to identify trends and opportunities for improvement.
Process Improvement: Identify areas to enhance member experiences and contribute to the development of new processes and procedures.
Qualifications
Education: High school diploma or equivalent required with 34+ years experience; bachelor's degree preferred.
Experience: 3-5 years of experience in customer service, preferably within a membership-based organization or nonprofit.
Skills:
Strong verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM/database management systems.
Exceptional organizational skills and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Personal Attributes:
A positive, member-first attitude.
Ability to work collaboratively with a team.
Empathy and patience when handling member inquiries and issues.
Problem solver who takes initiative.
Other: Familiarity with nonprofit associations is a plus.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Client Service Associate
Bilingual Customer Service Job 40 miles from Towson
We are a growing wealth management company committed to delivering exceptional client service. Our people make the difference. *******************************
Traits
We are looking for people who smile easily and are results oriented, smart and driven to succeed. Attention to detail is very important. Kindness and commitment are highly valued.
Role Description
This is a full-time on-site role for a securities licensed professional located in Bethesda, MD. The Client Service Associate will be responsible for answering client inquiries, resolving issues, updating client accounts, maintaining documentation, money movement, report generation, coordinating schedules, and implementing processes to optimize efficiency and productivity.
There is nothing more important than keeping clients satisfied. Smooth ops and admin are 70% of client satisfaction. This role is critical to our success and is recognized and rewarded accordingly.
Qualifications
Experience in wealth management ops/admin client service, three years
Excellent interpersonal and communications skills
Attention to detail
Enjoys a fast-paced and dynamic work environment
At Promethium, our Client Service Associates are the face of the enterprise. Client satisfaction is highly dependent on the this person. We value that.
Call Center Specialist
Bilingual Customer Service Job 42 miles from Towson
We are seeking a customer-focused, detail-oriented individual to join our Customer Support Team. This role requires strong computer proficiency, excellent interpersonal skills, and a commitment to delivering outstanding customer service via phone, email, and chat in a hybrid environment. The ideal candidate will possess exceptional verbal and written communication skills, be able to handle high-volume calls and assist customers with Federal regulatory requirements related to the NFIP. If you thrive in a fast-paced environment and are passionate about helping people, this opportunity is for you.
Key Responsibilities:
Respond to inbound communications via phone, chat, or email from customers, providing accurate information regarding Federal regulatory requirements, specifically the NFIP rules and guidelines.
Make outbound calls to customers for follow-up or next steps.
Guide customers through the Flood Map and NFIP processes, ensuring they understand flood insurance risk ratings, policy options, and documentation requirements.
Interpret Flood Insurance Rate Maps (FIRMs) and explain geographic flood risk information to customers.
Manage a high volume of customer interactions, resolving customer's inquiries professionally and efficiently while maintaining quality service standards.
Escalate complex issues to the appropriate departments when necessary.
Maintain accurate and professional customer interaction records summarizing the interaction ensuring all customer information is up-to-date and recorded properly in the system.
Qualifications:
- 2+ years of working in a fast-paced call center environment or customer support role providing customer service over the phone.
- Familiarity with NFIP and experience with flood insurance or related industries is a plus.
- Excellent verbal communication skills, with the ability to explain technical or regulatory information clearly to a diverse audience.
- Strong data entry, computer skills, with attention to detail and accuracy.
Essential Traits:
- Ability to handle high call volumes while maintaining a friendly and professional demeanor.
- Strong problem-solving skills and the ability to de-escalate difficult calls.
- Team-oriented/team player mindset with the ability to collaborate effectively in a fast-paced call center setting.
- Excellent time management skills and the ability to prioritize tasks and meet service-level expectations with the ability to sit for lengthy periods of time. Punctual and regular attendance is critical to this role.
-Ability to rapidly learn and execute new skills and knowledge areas with a focus on mapping, engineering, and insurance
-A willingness to support a wide range of stakeholders on a wide range of topics, some of which may be emotionally charged.
Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").
Customer Service Representative
Bilingual Customer Service Job 37 miles from Towson
JOOLA is for looking for an experienced Customer Service Representative with a passion for growth and interest in pickleball and table tennis!
JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.
We are seeking a dynamic and results-driven Executive Sales Representative to join our team. The Sales Representative will be responsible for driving and cultivating new business opportunities in the pickleball space, as well as maintaining relationships with existing clients.
Responsibilities:
Answering calls and emails from customers immediately
Clarifying issues
Determining the cause of the problems
Expediting the corrections or adjustments
Following up to ensure resolution
Document all case activity using the case management system
Record all customer interactions into case management system
Follow up daily with all open cases to reduce aging of open cases
Ensure speedy closure of customer cases
Communicate withe the Customer Service and sales team on order fulfillment and issues
Escalate products with high warranty claim issues to the Customer Service Supervisor
Requirements:
Minimum education requirement: Associate's degree
2-3 years of professional work experience; Consumer products industry preferred
Effective leadership, interpersonal, and problem-solving skills
Strong organization and communication (verbal and written) skills
Ability to work well independently and as part of a team
Ability to learn quickly, and take initiative in a fast-paced environment
Customer Service Representative
Bilingual Customer Service Job 36 miles from Towson
LaSalle Network has partnered with a national grocery store company to add remote Customer Service Representatives to their growing team. While this role is remote, you will need to be located in the Landover, MD area. This is a full time, open ended temporary position and pay will be $15/hour.
As a Customer Service Representative, you will be handling a high volume of inbound calls each day regarding grocery delivery services. As part of your duties, you may answer questions about items that are missing or expired. You may also handle general in-store questions such as if a product is available at a specific location or when items will be restocked in a store.
Customer Service Representative Responsibilities:
Take inbound calls regarding grocery delivery for one of the chain's stores
Handle customer complaints
Data entry
Customer Service Representative Requirements:
Familiarity with Google Chrome
Experience in customer service
If interested, please apply today!
Thank you,
Tamara Ledogar
Senior Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: ********************************************************************************************************
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Call Center Representative
Bilingual Customer Service Job 37 miles from Towson
A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general job description for this role:
Job Title: Call Center Representative
Job Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the company's products and services.
Key Responsibilities:
Answer incoming calls and respond to customer inquiries efficiently and professionally.
Provide accurate information regarding products, services, and policies.
Handle and resolve customer complaints in a calm and professional manner.
Assist with order placement, cancellations, returns, and other customer requests.
Escalate unresolved issues to the appropriate department or supervisor.
Document customer interactions, transactions, and follow-up actions.
Maintain a high level of customer satisfaction by providing timely responses and support.
Meet or exceed performance metrics, such as call handling time and customer satisfaction scores.
Stay updated on product and service knowledge to offer the best solutions to customers.
Requirements:
High school diploma or equivalent; some positions may require post-secondary education.
Proven customer service experience, preferably in a call center environment.
Strong communication skills, both verbal and written.
Proficiency in using call center software and CRM systems.
Ability to multitask and handle high call volumes efficiently.
Problem-solving skills and attention to detail.
Patience and the ability to remain calm under pressure.
Flexibility to work shifts, including evenings, weekends, and holidays, as needed.
Preferred Skills:
Bilingual abilities (if applicable to the customer base).
Experience with specific CRM or telephony systems.
Prior experience in the same industry (e.g., tech support, healthcare, retail).
Zip Reader
Bilingual Customer Service Job 25 miles from Towson
A Zip Reader (Mail Line Assistant) will prepare labels, process mail weights, and follow mailing directions as specified by the customer. Assist with processing finished journals through the mailing machine following USPS regulations.
Basic Qualifications:
High school diploma or equivalent
Excellent verbal communication skills
Excellent organizational skills and attention to detail
Basic computer skills
Good with paperwork
Possess or be willing to obtain pallet jack certification
Attentive to deadlines and schedules issued by customers (internal and external)
Prolonged periods of standing on production floor
Must be able to frequently lift and move materials weighing up to 50 pounds sometimes up to 70 pounds
Schedule: 40 hours per week Sunday - Thursday (12:00am-8:00am). Some OT required
3
rd
shift : 12:00 am - 8:00 am
Overtime pays time and a half after 40 hours per week
Shift Differential: 8% of base wage for all hours worked including overtime
Why work for Sheridan?
Job training
Career advancement
College tuition up to $5,250 per year
Paid vacation & holidays
Competitive compensation
Medical (PPO and HSA Plans), Dental, Vision
Teledoc - convenient and no cost
Company paid basic life and AD&D insurance
Voluntary life
401(k) with company match
Company paid short term disability
FSA Health and Dependent Care savings accounts
HSA Health saving account
EAP program
CJK Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at ************.
Customer Service Specialist
Bilingual Customer Service Job 42 miles from Towson
Elevate Customer Satisfaction: Customer Service Specialist Wanted!
Are you an experienced customer service professional seeking a new challenge?
We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career.
Responsibilities
Provide expert assistance to customers with complex inquiries
Troubleshoot and resolve customer issues efficiently
Maintain detailed records of customer interactions
Develop and update customer service and sales protocols
Train and mentor junior customer service staff
Coordinate with teams across the US to ensure consistent service
Participate in workshops and career development initiatives
Qualifications
Proven experience in customer service roles
Excellent communication and problem-solving skills
Proficiency with customer service software and CRM systems
Ability to handle challenging situations with professionalism
High school diploma; bachelor's degree preferred
Leadership skills and experience training others are a plus
Benefits
Opportunities to work with clients nationwide
Career advancement and leadership development programs
Collaborative team environment focused on excellence
Access to professional workshops and continuous learning
Ready to take your customer service career to the next level? Apply today!
Hiring Tarot Readers, Psychic Advisors, Clairvoyants
Bilingual Customer Service Job 7 miles from Towson
The Psychics Connection offers WAH positions for phone Psychic Advisors, Card Readers and spiritual Advisors. Pay starts at . 30 ptm/18. 00 per talk hour with bonuses and increases for those who excel. Full or part time positions/flex schedule.
immediately available.
Apply today!
Member Service Representative (Part-Time) - Bowie
Bilingual Customer Service Job 32 miles from Towson
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Analyze, research and resolve problems and discrepancies related to member accounts/loans
Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
Counsel current and prospective members about Navy Federal's products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to cross service products and increase product penetration
Perform platform banking functions
Assist level I team members
Understand and comply with federal and other regulations relating to financial products and services
May assist with Branch Office vault opening, closing and balancing procedures
May serve as a Branch Office and/or ATM vault custodian
Perform other duties as assigned
Qualifications
Ability to work independently and in a team environment
Working knowledge of savings and checking products, accounts and services
May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
Effective active listening skills to accurately respond to inquiries and account requests
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining composure in a high production and changing environment
Effective skill navigating multiple screens and PC applications and adapting to new technologies
Effective skill performing mathematical calculations and working accurately with numbers
Effective verbal and written communication skills
Desired Qualifications
Experience in member/customer service preferably in a call center, retail banking or financial institution
Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)
Location: 16409 Heritage Blvd, Bowie, Maryland 20716
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at .
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Ripplematch Recruiting Choice Award
Yello and WayUp Top 100 Internship Programs
From Fortune . 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.RequiredPreferredJob Industries
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Customer Service Associate - NWPS
Bilingual Customer Service Job In Towson, MD
Raymond James & Associates, Inc. Location: Towson, Maryland Type: Non-Remote Posted on: October 12, 2024 At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
Submission for the position: Customer Service Associate - NWPS - (Job Number: 2403325)
Customer Service Associate - NWPS
Join us with helping people save for their future. Our company offers employers the ability to provide retirement savings plans to their employees through 401(k), 403(b) or other qualified plans.
NWPS strives to provide an extraordinary work environment that supports the happiness and well-being of our staff, clients, and company.
Join us to work on a team of critically-thinking, detailed-oriented people who support our clients and their employees with their retirement savings plans' operation.
Essential Duties and Responsibilities
• Answers in-bound calls (no selling)
• Provides exceptional customer service information regarding 401(k), 403(b) or other qualified plans
• Educates participants about their retirement account and features
• Data Entry and other administrative tasks
• Facilitates problem resolution and document processing
Knowledge, Skills, and Abilities
• Proficiency in Microsoft Office products
• Communicate effectively, both verbally and in writing
• Excellent problem-solving and critical thinking ability
• Ability to multitask
• Show initiative and be proactive when necessary
• Quality-driven with a strong sense of accountability
• Diagnose problems and offer resolution
• Be open and flexible in a dynamic environment focused on continuous improvement
• Salesforce knowledge preferred but not required
• Bilingual (Spanish/English) preferred but not required
Educational/Previous Experience Requirements
• High School Degree or equivalent
OR
• Any equivalent combination of education, experience and/or training approved by Human Resources.
Licenses/Certifications
• None
Compensation:
• $55,000 - $57,500 annualized, to be paid hourly
• Competitive Benefits Package
About NWPS:
Acquired by Raymond James on December 24, 2020, NWPS Holdings, Inc. and its wholly-owned subsidiaries doing business as NWPS and Northwest Plan Services provide retirement plan administration services, recordkeeping, consulting, actuarial, compliance and participant services. Based in Seattle, Washington, NWPS provides high-quality service to benefit plan sponsors, participants and advisors and is committed to serving its clients. NWPS has over 1,100 clients nation-wide with over 417,000 plan participants and over $44 billion of assets under administration.
About Raymond James:
Founded in 1962 and a public company since 1983, Raymond James Financial, Inc. is a Florida-based diversified holding company providing financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management. The firm's stock is traded on the New York Stock Exchange (RJF).
Through its three broker/dealer subsidiaries, Raymond James Financial has approximately 8,600 financial advisors throughout the United States, Canada and overseas. Total client assets are $1.22 trillion.
Raymond James has been recognized nationally for its community support and corporate philanthropy. The company has been ranked as one of the best in the country in customer service, as a great place to work and as a national leader in support of the arts.
At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
Customer Service
US-MD-Baltimore-Towson
Schedule: Full-time Location(s): US-MD-Baltimore-Towson Day Job Travel: No
Directory Services Expert
Bilingual Customer Service Job 7 miles from Towson
Required Skills: Hands on experience with Radiant Logic (is a Must), Active Directory, Sun LDAP / ODSEE. Installation and configuration of Radiant Logic (RadiantOne FID). (1 + year experience).
LDAP (3+ years experience) Unix administrator with minimum of 2-3 yrs experience supporting Solaris 10 / Red Hat Enterprise Linux 5.6 or greater
Unix Operating system administration including, but not limited to, Installation, configuration, Access management, and File system management
Unix Operating system patching, upgrades, and security support
Troubleshooting experience OS and application issues
Performance Tuning OS and hardware
Shell scripting
Communication / Documentation
Office automation applications and tools
Desired Skills:
DNS experience
Experience with SYSLOG-NG
Operating System network tuning experience
Operating System performance tuning experience
Network troubleshooting experience
Enterprise level Support experience supporting large data centers.
Other Requirements:
Must be a US Citizen.
Customer Service Expert
Bilingual Customer Service Job 40 miles from Towson
BACKGROUND
Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement-which encourages participation in and understanding of each child's development.
Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child's unique interests and abilities. From birth to age 5, there's always something special awaiting you and your child at Gymboree Play & Music.
Job Description
Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments.
10-15 hours a week commitment
Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday
Position requires exceptional customer service skills as well as computer, written and communication skills
Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience
Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver
Flexible schedule a plus
to occasionally cover additional shifts when needed
This is an excellent position for:
College Students with afternoon availability
Persons looking for a 2nd job with fixed shift/hours week-to-week
"Young at Heart" Seniors seeking part-time work
Qualifications
Customer Service Skills, Communicator, Problem Solver, Computer Skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customs Entry Specialist
Bilingual Customer Service Job In Towson, MD
Job Details Townsend, MD $18.00 - $20.00 HourlyDescription
MODE Global is the 5th largest truckload broker and largest non-asset intermodal provider in North America. With over 200 agents/offices distributed from coast to coast, MODE Global operates under a family of businesses and brands, delivering as a premier full-service solutions provider to the logistics industry.
Job Description - Customs Entry Specialist
Summary
This position will be responsible for filling Import Ocean, Air, Road and Rail entries from one line to five hundred plus lines. Accuracy and attention to detail is a must!
Responsibilities
Provide accurate and timely entry of individual line items for Import Ocean, air, Road and Rail.
Maintain current knowledge and compliance in Harmonized Tarif Schedule (HTS), Automated Brokerage Interface (ABI), Automated Commercial Environment (ACE), Partner Government Agencies (PGA: FDA, EPA, Fish & Wildlife, etc).
Communicate effectively and professionally.
Actively seek and support continuous improvement activities in process efficiencies, costs and effectiveness of work.
Attention to detail and proactively address issues in a timely manner.
Qualifications
Required Knowledge, Skills and Abilities
1-2 years' experience and previous brokerage-related experience preferred.
Knowledge of HTS, ABI, ACE, PGA preferred.
Strong attention to detail required including accurate data and numbers.
Quick learner, multi-tasker, organized, detail-oriented, problem-solver.
Strong customer service and communication skills; thrives in a fast-paced environment.
Proven experience managing/prioritizing own work assignments, and meeting deadlines.
Requires confidence and independent decision-making skills to problem-solve, juggle competing priorities, and provide accurate and responsive customer service.
Ability to quickly assess client situations and escalate to management when needed. Customer contact and prior experience preferred.
Professional presence with the ability to diffuse difficult situations and problem solve effective solutions.
Ability to work effectively independently and within a team environment.
Experience with standard Microsoft Office and related technology. Required computer skills, proficiency with Windows operating system, Outlook, MS Excel, MS Word, email, and internet browsers.
At MODE, we're dedicated to providing our employees with a working environment where they can flourish professionally and personally. You can expect an inclusive and supportive workplace where people help each other succeed. Our benefits package is exceptional, including medical, dental, and vision with flexible time off policies. We believe in the future of our employees, so we offer a generous match to your 401k plan. With locations all across the United States, you can join us in providing transportation and logistics solutions to our customers.
MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.