Customer Success Specialist
Bilingual customer service job in Orem, UT
MityLite is an award-winning manufacturer of professionally designed, highly durable event furniture. Trusted worldwide, MityLite products are found primarily in banquet, meeting, and event venues in the hospitality, education, government, and church markets.
Due to internal promotion, we are currently seeking a full-time Customer Success Team Member to work with our sales team in our Orem, Utah office.
The purpose of the Customer Success Team Member is to ensure an efficient flow of information between customers and sales representatives.
Duties and responsibilities
Respond to all inquiries promptly
Communicate with your in-office manager
Maintain current customer database
Work to support your assigned sales representatives to complete quotes, create invoices, and follow-up communication with customers/logistics/supply chain
Complete customer warranty tickets
Meet weekly/monthly/quarterly KPI metric expectations
Qualifications
The following are qualifications that are necessary for a person to be considered for this position.
Excellent communication and active listening skills, both written and verbal
Optimistic, positive personality
Must be detailed-oriented, and able to multi-task while meeting deadlines
Problem-solving skills
Ambitious and motivated
Excellent time management skills
Ability to work independently or with others
Required Experience
2+ years experience working as a Customer Support Representative
Intermediate knowledge of Microsoft suite of products (including email, Word, Excel, PowerPoint, and internet search)
Additional Experience
Although not required for the position, those with experience in ERP programs, CRM software, Microsoft Dynamics 365, and Business Central are encouraged to outline this experience in their resume
Series 7 Customer Consultant
Bilingual customer service job in Salt Lake City, UT
We're hiring for a major banking client that's hiring Series 7 Customer Resolution Consultants to support high-profile clients. This is a hybrid contract role based in Salt Lake City, UT and it offers an excellent path into one of the top financial institutions.
Role Highlights:
Location: Salt Lake City, UT
Contract Duration: 6 to 24 months
Pay Rate: $33/hour
License Requirement: Active Series 7 (or expired within the past 18 months)
Start Date: October (immediate hire)
Conversion Rate: 70% of consultants go full-time
If you or someone in your network may be interested, please apply!
Customer Service Representative
Bilingual customer service job in Lehi, UT
Job Title: Customer Service Representative
Pay Rate: $19.35/hour
Job Type: Part-Time: Contract to Hire
This role includes 1.5 weeks of training to prepare you for success.
You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.
What you'll do:
Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
Support and cultivate office culture that aligns with Client values and incorporates the outstanding aspects of the team
Reporting into a Team Lead, this will be an essential role at Client
Your skills include:
Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
Ability to learn new software programs and adapt quickly to new processes
You are technologically savvy
Maintain composure and compassion when balancing a high volume of tasks
Nice to have:
1+ years of experience in a fast paced work environment
1+ years experience in customer-facing role
Bilingual (English/Spanish) is a plus
Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Customer Service Representative
Bilingual customer service job in Salt Lake City, UT
The Poulton Associates/Wright Flood team is offering a great opportunity for someone who works well in a team environment, enjoys providing excellent customer service, takes initiative, meets deadlines and has a strong desire to excel.
This key member of our Client Support Team will work within a group of similarly minded professionals to help retail insurance producers across the country write, retain and service the catastrophe insurance policies available at our wholesale web site, ******************** The applicant will be using our 100% on-line platform to make placing flood, earthquake and landslide insurance fast and easy for independent insurance agents.
To be successful in this role, the applicant must:
Build and maintain professional, productive working relationships with fellow Support Team members, Brokers/Producers and Clients
Have knowledge of insurance practices
Identify customer needs and recommend solutions
Be able to diffuse escalated situations
Demonstrate strong verbal and written communication skills
Be a team player who can work independently
Stay abreast of new products, procedural changes and market trends
Demonstrate excellent time-management skills and manage multiple concurrent projects with shifting priorities
Job Functions:
Service new and existing retail producers and their staff members
Respond to and resolve retail producers and client concerns and inquiries
Manage the marketing process, coordinating with retail producers to help them make best use of the on-line platform
Deliver recommendations to retail producers as to the coverage features of our products
Comply with internal systems, processes and procedures
Provide support on other tasks as assigned
Requirements:
HS Diploma or equivalent
Proficiency in Microsoft Windows, Word, Excel, Outlook Client
1-3 years of Call Center experience
1-5 years of experience in servicing personal or commercial lines property and casualty insurance accounts is a plus
What We Offer:
Paid Time Off (PTO)
Paid Holidays
Generous benefits package including health, dental, vision, 401(k), etc.
Employee Stock Purchase Plan
Tuition Reimbursement
Student Loan Repayment Program
Poulton Associates/Wright Flood is an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Export Customer Service
Bilingual customer service job in Salt Lake City, UT
Export Customer Service (Full Time Position)
*This is a full time, onsite position located in greater Salt Lake City*
CaroTrans is looking for enthusiastic, proactive and motivated individuals to join our ever growing team across the USA.
We're in the business of global logistics, but that doesn't mean you need to have studied this or have experience in the industry. If you have a positive attitude and you're willing to learn, then one of our entry level positions could be perfect for you! We'll teach you everything you need to know about global logistics, while developing your skills in the business world.
CaroTrans provides logistics solutions to a wide range of customers. We import, export, warehouse and transport wholesale goods around the country and world! This is a dynamic and fast paced industry where every day presents new challenges.
What will your role be?
We are looking for people who fit the CaroTrans culture, not a particular job. Your role will be in the realm of export operations and can cover a range of different tasks within this function such as:
Customer service
Operations
Pricing
From here, you have the ability to progress into roles with more responsibility based on your drive and ability.
The Candidate
· You are graduated with a bachelors degree - any major
· You have a positive and enthusiastic attitude
· You take responsibility and have a solution focused, pro-active approach
· You combine attention to detail with the necessary analytical skills and required conviction
· You are looking for a long term relationship in a company where you can develop and grow your career
Why CaroTrans?
· A 'family' culture in a stimulating, pragmatic and commercial environment
· A development program with a high degree of autonomy and plenty of room for personal initiatives
· A dynamic and exciting international market and organization which provides the ambitious professional with many opportunities
Apply now!
Customer Service Representative
Bilingual customer service job in South Jordan, UT
Local candidates only!
MOR2JP00017185
Job Title: Customer Service Agent
Pay Rate: 19.17/hr.
Shift Type: General Day Shift
Duration: 12 months Contract
Qualifications Required:
Excellent customer service/ Call center experience.
High school diploma or GED.
Responsibilities Include:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer for better understanding of the situation
Being empathetic to the customer's situation and focus on first call resolution.
Producing accurate, detailed documentation at the client, problem and incident level Resolving conflict.
Under general oversight, provides after hours and weekend support as needed.
Supports in Online banking and mobile app.
Customer Success Rep C
Bilingual customer service job in Draper, UT
The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence.
Responsibilities and Duties
Customer Relationship Management
* Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction.
* Foster strong relationships with valued customers, serving as a reliable and trusted service advisor.
* Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services.
* Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction.
* Proactively identify potential issues and resolve them before escalation.
Communication and Support
* Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism.
* Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system.
* Effectively escalate customer requests to the appropriate internal personnel for swift resolution.
Documentation and Organization
* Accurately document all customer interactions, service requests, and status updates in the appropriate systems.
* Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms.
* Regularly review and update customer contact information to ensure accuracy.
Reporting and Workflow Management
* Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally.
* Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback.
Team Collaboration
* Collaborate with internal teams to coordinate service workflows and ensure seamless communication.
* Proactively share customer feedback and insights with the team to improve overall service quality.
* Identify inefficiencies in service workflows and recommend actionable solutions to leadership.
Skills and Competencies
* Proficient in Microsoft Office applications (Word, Excel, Outlook).
* Ability to guide, motivate, and develop team members.
* Expertise in managing and resolving disputes effectively.
* Flexible and creative problem-solving skills and a proactive, customer-focused mindset
* Advanced communication skills with the ability to communicate clearly and effectively across different mediums.
* Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively.
* Comfort in presenting ideas and solutions to management and stakeholders.
* Exceptional active listening skills and the ability to empathize with customers.
* Time management and multitasking skills to handle multiple requests efficiently.
* Build trust and rapport with both customers and internal teams.
* Positive, solution-focused attitude with a commitment to accountability and self-improvement.
* Friendly, courteous, and professional demeanor that fosters trust and loyalty.
Qualifications
* Associate degree or equivalent experience.
* Minimum of 5 years of relevant customer service experience required.
* Strong multitasking skills and ability to train and lead team members effectively.
Physical Demands
* Prolonged periods of sitting while working on a computer.
* Occasional standing, bending, and other physical activities to support office or service-related tasks.
* Repetitive hand movements associated with data entry and computer work.
* Ability to lift and move up to 45 lbs. without assistance.
Working Environment
* Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas.
* Minimal travel may be required for training or customer support activities
Customer Retention Specialist
Bilingual customer service job in Pleasant Grove, UT
About us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.
About This Role
We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by actively engaging with customers at risk of cancellation. The ideal candidate is results-driven, thrives in high-volume customer interactions, and is passionate about problem-solving to deliver win-back and retention outcomes.
(We are in the office Monday - Thursday, WFH on Fridays.)
What You Will Be Doing
Retention & Revenue Protection
Achieve ARR Retention goals set by Success Leadership
Manage a pipeline of cancellation requests per month, working quickly to identify root causes and address customer concerns.
Make a minimum of 25 outbound dials per day to connect with customers considering cancellation.
Conduct empathetic, solution-oriented conversations to uncover business needs and propose tailored solutions.
Maintain professional, consultative, and persuasive communication across phone, email, and other channels.
Diagnose drivers of churn such as product gaps, pricing, or service dissatisfaction.
Collaborate with cross-functional teams (Product, Support, Sales, CS) to escalate feedback and deliver customer solutions.
Track and report on save rates, churn reasons, and revenue impact to leadership.
Maintain accurate records of customer interactions and outcomes in CRM systems.
Follow structured save-playbooks while contributing to process improvement and new retention tactics.
Skills & Qualifications
2+ years in Customer Success, Retention, Account Management, or similar customer-facing role.
Proven track record of meeting or exceeding revenue retention or quota goals.
Strong phone presence with excellent negotiation, persuasion, and objection-handling skills.
Comfortable managing high-volume customer queues while delivering quality conversations.
Ability to analyze data and articulate actionable insights to improve customer outcomes.
Proficiency with CRM and customer success platforms (Salesforce)
Our Company Values We Hope You Showcase
See it, Solve it, Get it Done
Build, Adapt, Win
Unwavering Customer Obsession
What Kenect Offers!
Health, Dental, Vision, Life & Disability Insurance
Your birthday is a paid day off
Onsite gym
Breakroom full of snacks and drinks
Convenient location next to freeway entrance/exit
We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer.
Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
Customer Service Agent
Bilingual customer service job in Draper, UT
Customer Service Agents primarily take inbound calls and occasionally make outbound calls to assist customers. Customer Service Agents answer customer questions regarding their lease agreement; and manage customer payment scheduling, process payments and close paid leases. Customer Service Agents provide support as necessary to both the customer and retailer in various stages during the lease servicing process.
Position Functions
Perform inbound and outbound calls with any applicable party
Process ACH and credit card payments
Manage lease payment schedules
Data Entry when needed
Coordinate with other departments to best meet the customer's needs
Provide outstanding, caring customer support to all customers
Compensation
Starting pay ranges from $14-$16/hour, depending on qualifications and experience.
Benefits
Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. From day one you'll experience:
A beautiful office located right off I-15
Wonderful opportunities for movement (because we're growing so fast!)
Department snacks and treats
Employee referral bonus program
Casual dress code policy
After 60 days you'll have access to:
Medical insurance
Dental plans
Vision plans
Supplemental insurance (long-term/short-term disability, life insurance, etc.)
Health Savings Account (HSA) with Company Match
Company paid holidays
Paid time off (PTO)
After 90 days, you will have access to:
401(k) plan
Tuition reimbursement for STEM, Accounting, or Finance majors
Daycare reimbursement
Requirements
Experience Preferred: 1 year of Customer Service in a Contact/Call Center
Fluent in English (Bilingual - English and Spanish Speaking candidates are encouraged to apply)
Proficient with a 10 key
Excellent phone etiquette and demonstrated customer service skills
Reliable - great attendance & time management
Type 40 WPM to 60 WPM preferred
Computer savvy
Team cooperation and coordination to reach department goals
Basic mathematical knowledge of percentages and payment processes
Ability to perform efficiently and friendly in a fast-paced environment
Strong oral and written communication skills
Effective listening skills with the ability to act on what is learned
Scheduling
Full-time positions are available now. The Customer Service Department is open Monday -- Friday from 6:00 am to 7:00 pm and Saturday 6:00 am to 3:30 pm. You will be required to work a rotation of two Saturdays a month.
COVID-19 Update:
Interviews will be conducted over the phone. However, a week long in-person training will be required. You are expected to work in-office and it's not guaranteed that you will be able to work remotely.
Customer Experience Representative (Onsite Monday - Friday)
Bilingual customer service job in Salt Lake City, UT
Why you will love Sierra Forest Products:
As North America's premier distributor of globally sourced specialty forest products, we are committed to sustainability, innovation, and the future of our workforce. Our products are responsibly sourced, ensuring environmental integrity while supporting the next generation of industry leaders.
We take pride in fostering career growth, advancing our team members, and creating opportunities for professional development. Driven by innovation and a deep sense of responsibility, we strive to make a lasting, positive impact on our people, customers, and communities.
Your Impact:
As a Customer Experience Representative for Sierra Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience.
The Customer Experience Representative's responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers.
Role & Responsibilities:
Deliver exceptional and quality customer service to existing customers and clients.
Handle inbound sales inquiries and customer inquiries.
Process and enter sales orders.
Resolve order-related issues (delays, credits, and returns).
Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
Actively sell and grow an existing account base.
Become a brand ambassador with a comprehensive knowledge of our products and specifications.
Provide overall sales support to the outside sales team.
Your Unique Skills:
Driven, positive and energetic individual.
Ability to resolve problems and conflicts as they occur.
Proven experience in sales and/or the building products industry.
Passion for relationship building.
Ability to work in a fast paced, team driven environment.
Hard working and entrepreneurial.
Some of our awesome Benefits:
Comprehensive Health & Dental Care Plans
Incentive Plans
Tuition Assistance
Career Development Plan
Paid Volunteer Day
Achievement & Service Recognition
Life Insurance Plan
401k Program
Wellness & Mental Health Assistance
Discount Programs
Maternity Leave Plan
Much more!
Not sure if you qualify? Think about applying anyway:
At Sierra Forest Products, we recognize that every career journey is unique-and not everyone enters a role with 100% of the required skills and experience. That's why we embrace and welcome all workplace backgrounds and experiences to apply.
Auto-ApplyClient Specialist
Bilingual customer service job in Salt Lake City, UT
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************). Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices. About the Role Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar. What You'll Do Front Desk Responsibilities: * Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience *
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service * Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand * Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time *
Assist clients, building individual connections, and providing direction with any questions or concerns * Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner * Deliver first class client experience at all times * Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed * Guide clients with regards to the latest studio promotions, membership discounts and/or special events * Maintain product knowledge for all studio retail operations *
Participate in all relevant training and development programs and meetings as directed by Operations leaders * Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements Fuel Bar Responsibilities: * Deliver quality protein smoothies and customer service in the Fuel Bar *
Handle pre-orders and orders on the spot, custom to each client's needs * Assist clients with questions and product selection * Complete client's orders in a timely manner utilizing a POS transaction * Maintain fuel bar department areas clean and sanitized * Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations * Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy * Prepare various fuel bar goods following company recipes Facility Maintenance: * Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors * Support in cleaning and maintaining of locker rooms to brand standard as directed * Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas * Conduct small studio repairs when appropriate * Laundry services, including collecting, washing, and folding towels * Adhere to daily and weekly cleaning and maintenance checklists Customer Service: * Ensure all existing and new clients are provided with the highest level of hospitality * Maintain client database and utilize information to increase client contact * Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools Qualifications * Strong hospitality skills and alignment with Barry's Mission, Vision and Values. * Ability to work either a full-time or part-time schedule *
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Friendly, outgoing personality and enjoy social interaction * Exhibits enthusiasm for the studio and for the job * Must be a patient, courteous listener, able to show empathy * Responding to clients request with a can-do attitude * Cooperative manner with a focus on team culture. * Ability to prioritize and work within a fast-paced environment * Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment * Have an eye for detail and care for the studio's appearance and cleanliness * Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness * Maintain a professional appearance and behavior * Demonstrate excellent communication skills * Candidates must be at least 18 years or older to apply
Client Onboarding Specialist
Bilingual customer service job in Lehi, UT
Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America's fastest-growing private companies. Driven by a forward-thinking team, we're shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team!
LOCATION: Lehi, UT
POSITION OVERVIEW:
We are seeking a detail-oriented and customer-focused Client Onboarding Specialist to join our team and ensure a seamless transition for new clients integrating our property management software solutions. This position offers the opportunity to directly impact client success by providing expert guidance and support throughout the onboarding process. We are looking for a proactive professional who excels at building relationships, problem-solving, and delivering an exceptional client experience. You will take ownership of onboarding new clients, ensuring they fully understand and utilize our platform, while collaborating with internal teams to streamline processes and drive customer satisfaction.
RESPONSIBILITIES:
Client Onboarding:
* Manage the end-to-end onboarding process for new clients, ensuring a smooth transition from sales to implementation.
* Collaborate with the sales team to understand client expectations and requirements.
Customization and Configuration:
* Work closely with clients to customize and configure the property management software to meet their specific needs.
* Provide guidance on best practices for optimal software utilization.
Issue Resolution:
* Address and resolve any issues or challenges that may arise during the onboarding process.
* Collaborate with technical support and development teams to ensure prompt issue resolution.
Client Communication:
* Maintain clear and open communication with clients throughout the onboarding process.
* Provide regular updates on project timelines, milestones, and any potential roadblocks.
Product Knowledge:
* Stay informed about Opiniion's property management software updates, features, and enhancements.
Feedback Collection:
* Gather feedback from clients during the onboarding process and communicate insights to the product and development teams.
* Collaborate with cross-functional teams to enhance the onboarding experience based on client input.
Documentation and Reporting:
* Maintain accurate and detailed records of client onboarding activities.
* Provide regular reports on onboarding progress and client success metrics.
QUALIFICATIONS:
* Minimum of 2 years of experience in client onboarding within the tech industry, preferably with property management software.
* Strong project management and organizational skills.
* Excellent communication and interpersonal skills.
* Proficiency in using client onboarding tools and software.
* Ability to work independently and collaboratively in a team environment.
If you are an experienced Client Onboarding Specialist with a passion for the tech industry, we'd love to hear from you!
OPINIION'S CULTURE:
At Opiniion, we take our work seriously, but we don't take ourselves too seriously! Our culture has been affectionately coined "Funfessional"-a perfect blend of professionalism and fun. We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work. We believe in collaboration, innovation, and building a team that truly cares-about our clients, their residents, and each other.
BENEFITS SNAPSHOT:
* Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents.
* 401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%.
* Pre-tax Health Spending Accounts (HSA).
* Paid Parental Leave for all new parents (including adoption or foster care).
* Unlimited Time Off policies.
* 10 Paid Holidays annually.
* Monthly Gym Reimbursement benefit.
* Note that the above benefits are available only to full-time employees of Opiniion*
Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
The pay range for this role is:
16 - 20 USD per hour(Lehi Headquarters)
Retail Deposits Servicing Call Center Specialist #ESC6663
Bilingual customer service job in Salt Lake City, UT
What's in it for you?!
Tremendous career advancement opportunities!
Fitness Centers/Gym Subsidies and fitness trackers!
Health and wellness programs!
401k company match!
Employee stock purchase plan!
Basic life insurance!
Very generous PTO plus 14 paid holidays!
PTO for volunteer work you are passionate about!
Comprehensive benefits package with dental and vision!
Pet Insurance!
Flexible spending accounts!
New Parents get 12 weeks of 100% PTO, for birth or adoption!
Tuition reimbursement!
If that's you, let's talk!
Job Type : ContractLocation : Salt Lake City, UtahPay : Great Pay!Job Description What you will be doing:
Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies, and processes.
Answer inquiries from customers, potential customers, financial institutions, business partners, internal customers, and others.
Process telephone requests for account information and application processing and communicate results to the customer.
Maintain knowledge of comparable and competitor products.
Respond to email and written inquiries.
Responsible for the maintenance of existing accounts.
Research, analyze, verify, reconcile, and perform appropriate account actions in a timely manner in accordance with established servicing guidelines.
Focus on activities such as Financial Adjustments, Status Adjustments, Account Maintenance, and Customer Communications.
Answer incoming calls and report conditions affecting customer satisfaction.
Perform timely and accurate follow-up on account inquiries and provide accurate information on deposit products offered.
Demonstrate strong problem resolution skills and solid organization and communication skills with a strong attention to detail.
Escalate reports of exceptional service and complaints.
Complete core corporate training and develop solid knowledge of systems.
Self-motivate to consistently improve knowledge to advance service capabilities.
Maintain knowledge of all Retail Servicing policies and procedures.
Keep all training documentation organized and remain aware of new information.
Operate within compliance policies and procedures.
Perform manual research of accounts and record comments clearly.
Process and update deposit applications on the system.
Make outgoing calls to provide information and clarify questions.
Ensure updates to the database are complete and accurate.
Be proficient in all systems necessary to provide effective customer service.
Assist in other business areas as needed and accurately track all work completed.
Meet or exceed department standards for productivity and quality.
Demonstrate flexibility and a team-oriented attitude to support the business.
Identify system issues and process improvements.
Experience you will need:
Minimum education: High School Diploma or Equivalent.
Some banking experience or a customer service background.
Excellent knowledge of multiple business area processes and procedures.
Excellent knowledge of applicable department systems.
Demonstrated ability to manage multiple priorities in a time-sensitive environment.
Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues.
Familiarity with Microsoft applications with emphasis on Word/Excel.
Excellent oral and written communication skills.
Excellent data entry skills.
Proven ability to consistently meet individual, team, and department goals.
Has developed specialized skills or is multi-skilled through job-related training.
Takes a broad perspective to problems and identifies new, less obvious solutions.
Completes work with a limited degree of supervision.
Proven ability to meet strict attendance guidelines.
Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days Daman Lyng
#INDEH123
PT - Customer Service Agent - $17.00
Bilingual customer service job in Salt Lake City, UT
Join Our Team as a Car Return Agent - Be the Face of Our Return Process! Are you passionate about delivering great customer service and ensuring vehicles are well-maintained? We are looking for a dedicated Car Return Agent to join our team, helping customers finalize their rental experience and ensuring our fleet is in top condition.
Key Responsibilities:
* Greet and assist customers with professionalism and confidence when they return their vehicles.
* Check a high volume of vehicles back into the rental fleet daily.
* Identify and assess any potential new damage on vehicles, compiling necessary documentation for efficient evaluation.
* Contribute to the Quality Control process to ensure fleet damage records are accurate and up-to-date.
* Provide excellent customer service during all customer interactions, ensuring a smooth and satisfying return process.
* Support other areas of the branch to ensure operations run efficiently and customer experiences are maximized.
* Perform additional duties as requested by management to contribute to the success of the branch.
What We're Looking For:
* Strong attention to detail and ability to assess vehicle condition.
* Excellent communication and customer service skills.
* Ability to work efficiently in a fast-paced environment.
* Team player with a proactive attitude to assist wherever needed.
Why Join Us?
* Be part of a dynamic and customer-focused team.
* Play a key role in maintaining the quality and condition of our rental fleet.
* Enjoy opportunities for growth and development within the company.
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: *******************************
Processing Agent - Customer Service
Bilingual customer service job in Salt Lake City, UT
Winners Work Here!Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.
Who is Premier Truck Group?Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.
Why Join Our Winning Team? When you join our team, you're rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:Employee Discounts Medical, Dental, and Vision InsuranceLife InsuranceEmployee Assistant ProgramsPaid Holidays and Paid Time Off 401k Plan with Employer MatchTrainingWork-Life Balance Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!
Processing Agent Responsibilities: Cross reference purchase order and invoices Answer calls and emails as needed Track and maintain client invoices Processing Agent Requirements: Experience with Microsoft Office: Word, Excel, and OutlookStrong communication, organizational, and multi-tasking skills Automotive/Diesel knowledge preferred, but not necessary Dispatch experience preferred, but not necessary IND-ADMINReady to Join?Apply now to learn more about what Premier Truck Group has to offer!
Premier Truck Group is an equal opportunity employer.
Auto-ApplyCustomer Service Agent
Bilingual customer service job in Lehi, UT
Job Description
We're looking for a motivated and detail-driven Sales Support Representative to join our team. In this role, you'll play a key part in delivering outstanding customer service and supporting our sales team in reaching their goals. Your main focus will be on retaining existing customers and identifying opportunities for cross-selling, while also generating valuable referrals for the sales team. This position is primarily phone-based, interacting directly with customers. If you are confident, personable, and comfortable engaging with customers over the phone, you will excel in this role.
Company Vision Statement
To become the most sought-after employer on our path to becoming the highest and most-efficient producing inside sales organization in our industry.
Mission Statement
To help our clients prepare for future financial hardship in the nicest way possible.
Core Values
Competitive - Never Settle
Humble - Always learning
Hungry - Never Satisfied
Accountable - True Ownership
Driven - Self-Motivated
Leadership - Rise Above
Teamwork - Share and Support
Integrity - Doing Whats Right
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Parental Leave
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Responsibilities
Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.
Onboarding customers by reviewing their new policy details
Saving customers that want to cancel
Fixing issues with customer applications
Participate in training sessions to enhance product knowledge and improve sales techniques.
Requirements
Familiarity with collaboration tools and CRM software is a plus.
Ability to work effectively in a team-oriented environment while managing multiple tasks efficiently.
A proactive approach to problem-solving with a focus on delivering results.
Customer Service Agent
Bilingual customer service job in Salt Lake City, UT
HRmango is hiring for a prestigious innovator in the auto rental industry that has career advancement, financial security and growth potential!
We're looking for a fun and personable Front Desk Service Agent to add to our team. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations.
What You'll Do :
Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
Answer customer questions and provide assistance based on each customer's needs and requests
Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
Answer telephone in a friendly, helpful manner.
Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition;
Must be able to work the following shift/schedule: Weekdays, Weekends, Days, evenings and Holidays.
You are :
Self-driven. You have superior organizational skills, integrity, and great follow-through on tasks
You understand the impact of a results-driven, highly successful sales team
Collaborative and Committed. You have a “can do” attitude and believe that anything is possible with the right focus and the right team
Preferred Experience & Qualifications :
Must be at least 18 years of age.
High School Diploma or G.E.D. required.
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
Must be able to understand, read, write, and speak English.
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI).
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Comp, Perks & Benefits
We know that talented people are attracted to companies with long term success, an amazing culture and one that provides competitive pay, comprehensive benefits and outstanding career advancement opportunities. If hired, you can expect;
Competitive Pay
Medical/Dental/Vision Coverage,
401K
Life Insurance
Paid Time Off
*All new hires must pass a pre-employment background check and drug test.
Job Type: Full-time
Salary: $10.00 /hour
Required education:
High school or equivalent
Required experience:
Customer Service: 1 year
Required license or certification:
Driver's License
Part-Time Reservation Agent
Bilingual customer service job in Alta, UT
Property Description
Snowpine Lodge is a luxurious mountain resort nestled in the picturesque Alta Ski Area of Utah, offering an extraordinary work environment for those who love the outdoors and hospitality. As a job applicant, joining the team at Snowpine Lodge means being part of a world-class property known for its breathtaking mountain views, unparalleled skiing, and exceptional service. The lodge offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and rewarding career path. Snowpine Lodge is committed to creating a warm and welcoming work culture that values teamwork, professionalism, and outstanding guest experiences. Employees can expect to work in a stunning alpine setting, where they can showcase their skills, immerse themselves in the mountain lifestyle, and create unforgettable experiences for guests. Joining the team at Snowpine Lodge presents a unique opportunity to be part of a renowned mountain resort that offers a truly memorable experience for both guests and team members alike.
Overview
$18 Hourly
Saturdays and Sundays 9am-5:30pm
Year-Round
On-Site in Alta
We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today!
Qualifications
High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Excellent organizational skills and attention to detail
Basic computer skills and experience with reservation software
Ability to work flexible hours, including weekends and holidays
Positive attitude and willingness to learn and grow in the role
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Auto-ApplyAccount Services Specialist
Bilingual customer service job in Sandy, UT
Job Description
Welcome to Yessio LLC! We are an energetic business solutions company located in Sandy and St. George, UT, with remote flexibility in Price, Logan, Cedar City, St. George, Provo, Salt Lake City, and other areas throughout Utah. We're seeking an enthusiastic individual to join our team as a full- or part-time Account Services Specialist. If you're passionate about helping others and eager to grow in a vibrant company, keep reading about what we offer this customer service role!
EXCELLENT BENEFITS
Pay period bonuses, monthly bonuses, and a sign-on bonus after the first 90 days
Paid time off
Paid holidays
Health and dental benefits
Monthly employee recognition lunches
Company barbeques
Remote flexibility
Monthly team motivation contests
Weekly coaching sessions and paid training
Spacious work area and desks
Our main office is across the street from the Center Street Trax station
INTRIGUED?
Apply now and be part of a family-owned business that values and celebrates its employees!
YOUR NEW ROLE AS OUR ACCOUNT SERVICES SPECIALIST
We offer our full- or part-time Account Services Specialists a flexible Monday through Friday schedule between 7:00 a.m. and 6:00 p.m., with rotating Saturdays from 8:00 a.m. to 2:00 p.m.
Your day starts with a series of inbound and outbound calls that keep you engaged as you tackle diverse customer inquiries via phone and email. Each interaction is an opportunity to shine, whether you're verifying account information, building rapport, or educating customers on their options. Your keen attention to detail ensures accuracy as you verify banking and employment details, process payments, and set up new accounts. With each interaction, you deliver top-notch customer service and achieve quality results, making a tangible impact on our customers and driving our company's success.
REQUIREMENTS
High school diploma or equivalency
Fluent in the English language and ability to effectively communicate
Possesses a cheerful attitude
Good attendance and punctuality
Ability to use basic mathematical skills and is computer savvy
ABOUT OUR FAMILY AT YESSIO LLC
Established in 2011, we are a family-owned business services vendor for various companies that need assistance with their operations and sales teams. Our clients rely on the excellent service that we provide. We care deeply for our employees and treat them like family. We value high-performing employees and offer incentives and bonuses for great work. We also offer great benefits, ongoing paid training, and a positive work culture.
If you think this full- or part-time customer service job with remote flexibility is a fit for what you are looking for, great! Applying is a snap. Simply fill out our initial 3-minute application. We're excited to meet you!
Customer Service Representative
Bilingual customer service job in Lehi, UT
This role includes 1.5 weeks of training to prepare you for success.
As a Member Advocate Contractor, you'll be the first point of contact to members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.
What you'll do:
Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
Support and cultivate office culture that aligns values and incorporates the outstanding aspects of the team
Reporting into a Team Lead, this will be an essential role at Collective Health
Your skills include:
Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
Ability to learn new software programs and adapt quickly to new processes
You are technologically savvy
Maintain composure and compassion when balancing a high volume of tasks
Nice to have:
1+ years of experience in a fast paced work environment
1+ years experience in customer-facing role
Bilingual (English/Spanish) is a plus
Prior healthcare experience
High School Diploma/Bachelor's or Associate's degree preferred
“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”