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Working As a Bilingual Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $29,000

    Average Salary

Example Of What A Bilingual Operator does

  • Toll and Bellsouth Long Distance using windows based applications.
  • Give adequate information to customers about the service and troubleshooting.
  • Deliver superior customer service by providing telephone support for frontline and back office teams/departments.
  • Booked, canceled, confirm and reschedule appointments for patients through electronic medical records system.
  • Greeted and assisted customers, assisted with account services and provided product technical support in a high volume call center environment.
  • Route calls to appropriate resources.
  • Provide accurate and appropriate information in response to customer inquiries.
  • Keep a secure and private environment with the daily handle of customers' personal information like SSN etc.
  • Help with overflow calls from other campaigns.
  • Promoted quickly Gained new accounts for company Directly dealt with customers daily; averaging approximately 1000 customers per day.
  • Provide directory assistance, hotel and restaurant reservations
  • Worked well under stressful situations & provided great customer service.
  • Assisted with area code inquiries, world times.
  • Act and respond to situations/patterns of activity indicating fraud.
  • Processed credit card transactions in order to provide operator assistance to clients.
  • 79412Answered international calls, provided different products for the customer to buy and routed calls to the appropriate party.
  • Provide all available information such as weather updates, movie schedules, area codes, government, business and residential listing.
  • Initiated all collect, calling card/credit card, and third party calls from across the United States.
  • Respond to alarms and telephone calls.
  • Help customers place international or domestic calls.

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Top Skills for A Bilingual Operator

  1. Customer Service
  2. Phone Calls
  3. Directory Assistance
You can check out examples of real life uses of top skills on resumes here:
  • Provide accurate information about their account and billing inquiries providing at all times an exceptional customer service experience.
  • Connected long distance and local phone calls in the US.
  • Provide directory assistance, hotel and restaurant reservations
  • Maintained updated patients' records-documented patient details including the treatments, demographics and personal facts while scheduling appointments.
  • Certified Customer Representative/Data Entry Specialist.

Bilingual Operator Demographics

Gender

Female

50.9%

Male

32.1%

Unknown

17.0%
Ethnicity

Hispanic or Latino

56.4%

White

30.5%

Black or African American

6.7%

Asian

4.7%

Unknown

1.8%
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Foreign Languages Spoken

Spanish

75.5%

French

8.2%

Portuguese

4.1%

Japanese

4.1%

Italian

4.1%

Russian

2.0%

Arabic

2.0%
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Bilingual Operator Education

Schools

University of Phoenix

11.1%

Community College of the Air Force

7.4%

Miami Dade College

7.4%

California State University - San Bernardino

7.4%

Temple University

7.4%

Housatonic Community College

7.4%

El Paso Community College

3.7%

University of Houston

3.7%

Southern Maine Community College

3.7%

Bryant and Stratton College

3.7%

Laredo Community College

3.7%

Barstow Community College

3.7%

Hamline University

3.7%

Brooklyn College of the City University of New York

3.7%

Jamestown Community College

3.7%

Spokane Falls Community College

3.7%

Indian River State College

3.7%

Gordon College

3.7%

University of Colorado at Boulder

3.7%

Northern Virginia Community College

3.7%
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Majors

Business

21.1%

Liberal Arts

12.3%

Psychology

7.0%

Medical Assisting Services

7.0%

Finance

5.3%

Criminal Justice

5.3%

Accounting

5.3%

Linguistics

3.5%

English

3.5%

Music

3.5%

Fine Arts

3.5%

Marketing

3.5%

General Studies

3.5%

Nursing

3.5%

Legal Support Services

3.5%

Management

1.8%

International Business

1.8%

Entertainment Business

1.8%

Pharmacy

1.8%

Forestry

1.8%
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Degrees

Other

30.3%

Bachelors

27.0%

Associate

19.1%

Masters

11.2%

Certificate

6.7%

Diploma

5.6%
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Updated May 19, 2020