Bilingual operator education requirements

1. CVS Health Call Center Customer Service

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

2. Simulation of Call Centre Operations Using R Simmer

Introduction To Call Centre Simulation Process Create Statistical Variables Required For Simulation Define Trajectories for Call Centre Departments Define Teams, Resources & Arrivals of Calls Run Call Centre Simulation & Store Results Plot Charts & Interpret Simulation Results...

3. Getting Started with Call Center Training

4.4

(607)

Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated...

4. Cold Calling Mastery

4.8

(350)

Become fantastic at Cold Calling - making cold calls for lead generation, sales, & business development...

5. Low Intermediate English: Calls & Messaging

In this course, you will learn how to get in touch with all the people in your life by phone, email, text, and even social media. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement. Each week is made up of engaging, short, task-based lessons that can be done...

6. Customer Service Fundamentals

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

7. Learn Cold Calling Like the Wolf of Wall Street in 3 Days

4.5

(498)

Cold Calling Like Jordan Belfort: the Exact Blueprint (Including Script & Templates) to Close the Sale Within 3 Days...

8. Winning Communication Skills for Telephone, Conference Calls

4.3

(2,677)

Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy...

9. Cold Calling for B2B Sales: How to Prospect over the Phone

4.5

(2,576)

B2B Sales Skill: How to Cold Call over the Phone with Purpose, Navigate through Gatekeepers and Set Client Meetings...

10. Speak Medical Spanish to Your Patients and Clients

4.4

(591)

Spanish essentials for healthcare; program teaches correct pronunciation, pain management and medication, among others...

11. Telephone Confidence: Be Super Confident on the Telephone!

4.4

(2,925)

Learn how to be more confident on the telephone, learn telephone skills, gain leverage over phone conversations and more...

12. Speaking on the Telephone: Confidently Speak on the Phone

4.5

(399)

Tips and tricks to sound comfortable, confident and relaxed on any phone call...

13. Create B2B Sales Cold Calling Scripts & Value Propositions

4.6

(1,592)

B2B Sales Skill: Create Personalized Talk Tracks for Sales Reps that Win more Prospects and Close more Deals...

14. Customer Service & Support For Customer Service Executives

4.5

(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

15. Information Architecture (IA) Fundamentals

4.5

(4,722)

Everything you need to know — from what content should be presented to what it's called to how it's organized!...

16. Customer Service

4.6

(11,267)

How to Approach New Customers and Maintain Existing Ones...

17. Personal Emergency Planning (Coronavirus - COVID-19 Edition)

4.5

(1,490)

Learn how to prepare for and respond to all the different kinds of emergencies that could befall you including COVID-19...

18. Operational Risks Management ORM

4.3

(1,174)

Operational Risks Management ORM Case Studies for Risk Management, Compliance, Audit, IS Security, Banking Professionals...

19. Information Security Basics for IT Support Technicians

4.3

(300)

Learn the basics of information security and what you need to know to be compliant with data protection regulations...