Bilingual sales representative vs phone representative

The differences between bilingual sales representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a bilingual sales representative, becoming a phone representative takes usually requires 6-12 months. Additionally, a phone representative has an average salary of $42,827, which is higher than the $39,629 average annual salary of a bilingual sales representative.

The top three skills for a bilingual sales representative include broadband, outbound calls and customer service. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Bilingual sales representative vs phone representative overview

	Bilingual Sales Representative	Phone Representative
Yearly salary	$39,629	$42,827
Hourly rate	$19.05	$20.59
Growth rate	4%	-4%
Number of jobs	217,861	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	High School Diploma, 37%
Average age	47	40
Years of experience	4	12

What does a bilingual sales representative do?

A bilingual sales representative is responsible for managing daily bank deposits, account reconciliations, daily accounting, and administrative support. You will be responsible for reviewing and processing internet applications for prospective customers, working to improve profit margins, and ensuring to maintain client satisfaction and retention. In addition, you will assist customers with account or device issues and concerns, and process calls and emails for customer inquiries, requests, and releases. You are also expected to develop extensive communication and vocabulary methods to better interact with customers.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Bilingual sales representative vs phone representative salary

Bilingual sales representatives and phone representatives have different pay scales, as shown below.

	Bilingual Sales Representative	Phone Representative
Average salary	$39,629	$42,827
Salary range	Between $26,000 And $59,000	Between $26,000 And $68,000
Highest paying City	San Francisco, CA	Norco, CA
Highest paying state	Massachusetts	California
Best paying company	And Partners	Press Ganey
Best paying industry	Technology	Health Care

Differences between bilingual sales representative and phone representative education

There are a few differences between a bilingual sales representative and a phone representative in terms of educational background:

	Bilingual Sales Representative	Phone Representative
Most common degree	Bachelor's Degree, 41%	High School Diploma, 37%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	-

Bilingual sales representative vs phone representative demographics

Here are the differences between bilingual sales representatives' and phone representatives' demographics:

	Bilingual Sales Representative	Phone Representative
Average age	47	40
Gender ratio	Male, 41.1% Female, 58.9%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.3% Asian, 4.8% White, 73.1% American Indian and Alaska Native, 0.2%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between bilingual sales representative and phone representative duties and responsibilities

Bilingual sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Operate a pos system to process customers payments.
Enroll eligible individuals in the company's medicare products.
Process bill payments and any sales transactions using a POS system.
Provide patients and visitors with information pertaining to hospital procedures, in-house directions, insurance requirements, and patient location.
Utilize negotiation and influencing abilities by offering customers solutions using products and services from MCI portfolio.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Bilingual sales representative vs phone representative skills

Common bilingual sales representative skills

Broadband, 18%
Outbound Calls, 13%
Customer Service, 12%
Excellent Interpersonal, 7%
Medicare, 5%
Product Knowledge, 5%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

Bilingual Sales Representative vs. similar jobs

Bilingual Sales Representative related careers

Bilingual Sales Representative related jobs

What similar roles do

Zippia Careers
Sales Industry
Bilingual Sales Representative
Bilingual Sales Representative vs Phone Representative

Updated January 8, 2025

Browse sales jobs