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Bilingual sales representative skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Frederik Beuk,
Linda Hajec
Below we've compiled a list of the most critical bilingual sales representative skills. We ranked the top skills for bilingual sales representatives based on the percentage of resumes they appeared on. For example, 18.4% of bilingual sales representative resumes contained broadband as a skill. Continue reading to find out what skills a bilingual sales representative needs to be successful in the workplace.

15 bilingual sales representative skills for your resume and career

1. Broadband

Here's how bilingual sales representatives use broadband:
  • Managed customer accounts within eight states in the south west region assisting with phone, broadband and Television.

2. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how bilingual sales representatives use outbound calls:
  • Handled a high volume of inbound and outbound calls for TXU Energy.
  • Attend in/outbound calls with the objective of collecting on delinquent accounts.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how bilingual sales representatives use customer service:
  • Dedicated telecommunications sales professional with demonstrated success in retail management, product presentation, and customer service.
  • Maintain relationship and provide exceptional customer service with existing clients through regular follow up.

4. Excellent Interpersonal

Here's how bilingual sales representatives use excellent interpersonal:
  • Provided excellent interpersonal, verbal and written communications skills and attention to detail.
  • Utilized excellent interpersonal and customer service skills.

5. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how bilingual sales representatives use medicare:
  • Enrolled eligible individuals in Medicare products accurately complete and submit required enrollment.
  • Summarized Bilingual information to Spanish speaking Medicare Beneficiaries receiving up to 110 calls per day.

6. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how bilingual sales representatives use product knowledge:
  • Used sales techniques and strong product knowledge to identify customer specific needs to generate policy sales.
  • Attended monthly training to maintain proper product knowledge.

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7. Inbound Calls

Here's how bilingual sales representatives use inbound calls:
  • Received inbound calls for order processing and answer product-related questions.
  • Handled inbound calls for customers establishing new telephone service and had to make sale on every call.

8. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how bilingual sales representatives use crm:
  • Operated and managed data in collaboration, CRM, Renew OnDemand, SalesForce, and various forecasting software's.
  • Perform customer research to uncover new opportunities and update account notes using proprietary RADAR CRM systems.

9. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how bilingual sales representatives use customer interaction:
  • Demonstrated expertise and professionalism on each Customer interaction.
  • Performed a wide range of services including exercising excellent customer service in all customer interactions and followed up on Teller referrals.

10. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how bilingual sales representatives use phone calls:
  • Answer telephone calls from clients requesting information on policy.
  • Answer phones and return phone calls regarding loans.

11. Call Handling

Here's how bilingual sales representatives use call handling:
  • Key Achievement: * Recorded one of the team's lowest call handling times.
  • Calculated monthly statistics that identified sales volume, and performed call handling and monitoring as well.

12. Customer Issues

Here's how bilingual sales representatives use customer issues:
  • Collaborated closely with internal departments such as legal, claims and fraud departments to help resolve escalated customer issues.
  • Address and resolve general customer issues and perform call escalation resolution.

13. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how bilingual sales representatives use data entry:
  • Assisted with over 150 inbound same day and urgent transportation requests, reroutes, complaints, data entry errors and discrepancies.
  • Tire and Wheel sales in English and Spanish, Data Entry, Inventory, Stocking

14. Customer Inquiries

Here's how bilingual sales representatives use customer inquiries:
  • Meet and greet prospective buyers; suggest vehicles and trade-ins; respond to customer inquiries; recommended sales and promotions.
  • Responded to customer inquiries regarding co-brand programs, adjusting bonus points and fulfilling reward orders.

15. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how bilingual sales representatives use pos:
  • Processed bill payments and any sales transactions using a POS system.
  • Helped customer's establish new cell phone/Internet service, checked customers out through the POS System.
top-skills

What skills help Bilingual Sales Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What bilingual sales representative skills would you recommend for someone trying to advance their career?

Frederik Beuk

Associate Professor of Marketing, University of Akron

Digital Literacy and AI are obviously on everybody's mind. The benefit for early career professionals is that these are skills they can use to differentiate themselves from more established professionals. Embrace these tools. At the same time, being an authentic storyteller that helps buyers envision the potential of your solutions can be an extremely powerful skill.

What technical skills for a bilingual sales representative stand out to employers?

Linda HajecLinda Hajec LinkedIn profile

Assistant Teaching Professor of Accounting, Associate Chair, Student Recruitment, Retention and Outreach, Penn State Behrend

I think the basics are still important - the feedback from employers still says that they want to see excellent skills in Excel - but if we are talking about changes as a result of the pandemic, job candidates that can also show a comfort level with remote meeting software will feel more natural and less awkward going forward. If you are going to meet on Zoom, make sure you know where to find the features on the screen and if you need to, practice with someone who knows you are just needing to mess around with the settings.

The last thing you would want to do is accidentally exit your interview halfway through because you didn't know where the "share screen" button was. Being familiar with other online collaboration software such as Teams or GoogleDocs is important, too. Even companies that are not working 100% remote are finding great use for these kind of sites, even just to house documents such as policy manuals that they want to share with a group of employees. The fact that a group can work together an collaborate asynchronously is a reality that many companies had not faced before, so the employee needs to be prepared to remember to follow up on team projects instead of waiting for a meeting to see where everything stands.

What soft skills should all bilingual sales representatives possess?

Sonya DiPalma Ph.D.Sonya DiPalma Ph.D. LinkedIn profile

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.
Do you want to know more?
Read more about what experts have to say about bilingual sales representative

List of bilingual sales representative skills to add to your resume

Bilingual sales representative skills

The most important skills for a bilingual sales representative resume and required skills for a bilingual sales representative to have include:

  • Broadband
  • Outbound Calls
  • Customer Service
  • Excellent Interpersonal
  • Medicare
  • Product Knowledge
  • Inbound Calls
  • CRM
  • Customer Interaction
  • Phone Calls
  • Call Handling
  • Customer Issues
  • Data Entry
  • Customer Inquiries
  • POS
  • Troubleshoot
  • Telemarketing
  • Cell Phones
  • Customer Satisfaction
  • Customer Support
  • Customer Relationships
  • Customer Calls
  • Customer Complaints
  • Upselling
  • Sales Strategies
  • Lead Management
  • Sales Objectives
  • Phone Services
  • Credit Card
  • Sales Techniques
  • Customer Accounts
  • Insurance Coverage
  • Medicaid
  • Customer Retention
  • Cold Calls
  • Hippa
  • Sales Contracts
  • Payment Arrangements
  • Bank Deposits
  • Cash Drawers
  • Billing Inquiries
  • Spanish Speaking Clients
  • Bill Payments
  • Billing Issues
  • Processing Orders
  • Quality Customer Service

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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