Bilingual teacher assistant job description

SUMMARY: Create a positive first impression with callers by providing professional, efficient, and caring service within the Call Center. Answer client questions, schedule appointments, and offer service referrals as needed. This is an hourly, non-exempt position. This position is full-time and is not currently available at part-time hours.
SALARY: $17.51- $19.55 per hour, depending on experience

QUALIFICATIONS:
Bi-lingual (English/Spanish) preferred.
Previous call center experience is strongly preferred.
Strong customer service
Communication and organizational skills.
High school diploma or equivalent.
Previous Planned Parenthood or equivalent experience preferred.
Must have basic computer skills and experience.
Type (keyboard) professionally and accurately at a minimum of 35 wpm.

ESSENTIAL FUNCTIONSManage a high volume of calls, collect and input client demographics and schedule appointments for clients using Electronic Practice Management.Triage calls to the Call Center NP as needed and appropriate.Maintain client confidentiality.Maintain a sensitive and warm demeanor with callers while doing repetitious work.Provide information about all services offered by PPRM, including pre-appointment information as appropriate.Understand grants and funding sources and be able to discuss with clients as appropriate.Refer callers to outside providers for services PPRM does not offer.Respond to incoming calls that require following established emergency procedures.Perform additional duties as assigned.Participates in abortion services (participation can include referrals, information, education, counseling, performing, scheduling, etc.

COVID-19 Vaccine & Booster: PPRM requires that all employees are fully vaccinated and boosted as a condition of employment. An employee is considered fully vaccinated two weeks after receiving the second dose of a two-dose vaccine (Pfizer or Moderna) or one dose of a single- dose vaccination (Johnson and Johnson/Janssen). The COVID-19 vaccine booster shot is required by the first day of employment, or five months after receiving the final dose of the original vaccine series, whichever is later. Proof must be uploaded upon starting. You will upload a picture or pdf of your vaccination card(s) on your first day of orientation.

Background Check Required
Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

About Us:
Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission. Learn More

The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:

* Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
* Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
* Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
* Interact with internal departments and external clients to resolve issues and concerns
* Monitor "In process," work to meet business and quality standards
* Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
* Support and expansive array of products and services and serve as the team subject matter expert
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

* 1-3 years of relevant experience
* Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred
* Proficient computer skills
* Ability to adapt to new technology quickly and seamlessly
* Consistently demonstrates clear and concise written and verbal communication skills

Education:

* High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Bilingual Spanish speaking agent required.

Click here to see campuses calendars for the 2022-2023 school year.

* Assist teacher in preparing instructional materials and classroom displays.
* Assist with administration of objective testing instruments or work assignments.
* Help maintain neat and orderly classroom.
* Help with inventory, care and maintenance of equipment.
* Help teacher keep administrative records and prepare required reports.
* Conduct instructional exercises assigned by the teacher; work with individual students or small groups.
* Help supervise students throughout school day, inside and outside classroom. This includes lunchroom, bus and playground duty.
* Keep teacher informed of special needs or problems of individual students.
* Participate in staff development training programs to improve job performance.
* Participate in faculty meeting and special events as assigned.
* Assist in maintaining student records, attendance, and files.
* Perform all other tasks and duties as assigned.
* Regular and punctual attendance at the worksite is required for this position

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate. Travel throughout the district is integral to this job. A remote working environment /alternate work arrangement is not an option for campus-based employees/campus-based positions because regular and punctual attendance at the worksite and performing all duties at the worksite are essential job duties for all campus-based personnel.

* High School Diploma or USA equivalency; Associate Degree or 48 College credit hours or pass an academic assessment; Valid Texas educational aide certificate
* Six months of knowledge and skills acquired through work experience or successful completion of a specific training program for teacher assistants is preferred
* Demonstrated general knowledge of child growth/development and behavior characteristics.
* Demonstrated ability to work with people from diverse ethnic groups.
* Help maintain neat and orderly classroom.
* Help with inventory, care and maintenance of equipment.
* Demonstrated flexibility to cope with the challenges of a rapidly changing world
* Demonstrated willingness to remain current with the latest developments in the profession