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Bill collector skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical bill collector skills. We ranked the top skills for bill collectors based on the percentage of resumes they appeared on. For example, 19.3% of bill collector resumes contained patients as a skill. Continue reading to find out what skills a bill collector needs to be successful in the workplace.

15 bill collector skills for your resume and career

1. Patients

Here's how bill collectors use patients:
  • Maximized collections by implementing a courtesy call procedure which involved contacting patients regarding outstanding balances and establish payment plans.
  • Monitored all non-billed Medicare, Medicaid and Commercial insurance claims for long term hospital patients and surgery/anesthesia patients.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how bill collectors use customer service:
  • Completed all documentation needed to secure payment on all collections Created new processes and systems for increasing customer service satisfaction.
  • Provided effective, efficient customer service and technical expertise to consistently achieve or exceed.

3. Medicaid

Here's how bill collectors use medicaid:
  • Reviewed Medicaid remittance statements to ensure proper reimbursement, as well verifying insurance.
  • Billed Medicaid secondary projects as well by manually entering claims into Medicaid portal.

4. Medical Billing

Here's how bill collectors use medical billing:
  • Gathered pertinent patient medical information, provided medical billing support and supported clinical staff as necessary.
  • Performed clerical duties and maintained an efficient and highly organized Medical billing department.

5. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how bill collectors use patient accounts:
  • Worked collaboratively with patient account department information to ensure accurate billing and resolve claim denials and medical-necessity issues.
  • Performed timely follow-up on patient accounts to obtain expedient resolution and correct reimbursement.

6. Appeals

Here's how bill collectors use appeals:
  • Created excellent communication with Insurance representatives, conducted appeals to challenge insurance denials, under payments and timely filing issues.
  • Resolve errors by resubmitting corrected or unacknowledged claims, appeals, and other documentation required for timely filing.

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7. CPT

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

Here's how bill collectors use cpt:
  • Review patient chart on EPIC to ensure that proper ICD10, and CPT codes were being used for billing purposes.
  • Completed medical coding and billing for inpatient and outpatient services, including all CPT and ICD9 codes.

8. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how bill collectors use data entry:
  • Provided administrative support to management which included drafting official company correspondence, typing, filing and performing data entry.
  • Acquired new patents demographics and insurance billing information for preparation into data entry.

9. EOB

EOB stands for explanation of benefits. This is a common outline provided as part of many health insurance plans to explain what services were completed, the co-pay required for each appointment, and how much of your payment is covered by health insurance. EOB is an indication that your insurance claim has already been processed.

Here's how bill collectors use eob:
  • Evaluated EOB's to determine patient's liability and made certain adjustments on accounts in order to ensure precise patient billing.
  • Analyze EOB's for adjustment based on contractual, enter notes and process statements stating insurance denial and patient's responsibility.

10. Medical Claims

Here's how bill collectors use medical claims:
  • Recognize, investigate and resolve discrepancies leveraging extensive experience gong through appropriate channels to facilitate medical claims review and appeal process.
  • Corresponded with the payer regarding unpaid medical claims and provided medical necessity documents upon requests.

11. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how bill collectors use outbound calls:
  • Handled inbound/outbound calls with Capital One credit card holders who were no more than 30 days late on their bill payment.
  • Received numerous inbound and outbound calls, assisting customers with any issues they may have had in a call center environment.

12. Payment Arrangements

Here's how bill collectors use payment arrangements:
  • Generated revenue by making payment arrangements; collecting accounts; monitoring and pursuing delinquent accounts.
  • Established a database of past-due patient information and payment arrangement utilizing Microsoft Excel.

13. HIPAA

Here's how bill collectors use hipaa:
  • Maintained strict confidentiality and adhered to all HIPAA guidelines and regulations.
  • Maintain strict confidentiality via HIPAA guidelines and regulations.

14. Credit Card Payments

Here's how bill collectors use credit card payments:
  • Take heavy incoming patients calls, resolve issues as well as take credit card payments by phone.
  • Secured Check by phone/Debit Card payments over the phone with confirmations number, verified by a supervisor.

15. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how bill collectors use delinquent accounts:
  • Utilized strong negotiation and communication skills to obtain payment in full/establish manageable payment schedules for delinquent accounts.
  • Reviewed delinquent accounts and initiated collection action by contacting insurance carriers and patients.
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List of bill collector skills to add to your resume

Bill collector skills

The most important skills for a bill collector resume and required skills for a bill collector to have include:

  • Patients
  • Customer Service
  • Medicaid
  • Medical Billing
  • Patient Accounts
  • Appeals
  • CPT
  • Data Entry
  • EOB
  • Medical Claims
  • Outbound Calls
  • Payment Arrangements
  • HIPAA
  • Credit Card Payments
  • Delinquent Accounts
  • Insurance Eligibility
  • Medical Terminology
  • HMO
  • Computer System
  • Insurance Verification
  • Unpaid Claims
  • ICD-9
  • Insurance Carriers
  • Hippa
  • Medi-Cal
  • Insurance Claims
  • Collection Efforts
  • Billing Issues
  • Past Due Accounts
  • Patient Payments
  • Accounts Receivables
  • Patient Billing
  • PPO
  • Insurance Billing
  • Insurance Coverage
  • Insurance Payments
  • Patient Demographics
  • Overdue Accounts
  • Inbound Calls
  • Customer Accounts
  • HCPCS
  • Front Desk
  • Collection Calls
  • Ub04
  • Billing System
  • CMS
  • Paper Claims
  • Patient Statements
  • Clean Claims
  • Unpaid Accounts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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