What does a billing/administrative assistant do?

Administrative support specialists provide different types of governmental assistance. They carry out varied clerical duties in almost all industries. Most of these duties revolve around supervising and distributing information within an organization. This typically includes taking memos, answering phone calls, and managing, storing, and organizing files. They are also responsible for receiving and sending correspondence and greeting customers and clients. Some administrative support may be required to have vast professional knowledge as their duties are more specialized than the others.

There are some key differences in the responsibilities of each position. For example, billing/administrative assistant responsibilities require skills like "medical billing," "cpt," "medical charts," and "insurance claims." Meanwhile a typical administrative support has skills in areas such as "phone calls," "excellent organizational," "human resources," and "administrative functions." This difference in skills reveals the differences in what each career does.

As the administrative staff, they primarily provide administrative and secretarial support for the department. Typically, they do report-writing, filing and scheduling, and payroll. They plan department weekly meetings, schedule conference calls, and work on solving administrative related concerns and issues. They do a complex task that involves multi-tasking from the preparation of department reports, analyzing data, and finding solutions. It is a requirement to be an experienced, collaborator, and trained cross-functional communicator. Moreover, other duties will include scheduling company-initiated activities, meetings, and events.

Each career also uses different skills, according to real billing/administrative assistant resumes. While billing/administrative assistant responsibilities can utilize skills like "patients," "data entry," "customer service," and "medicaid," administrative staff use skills like "personnel actions," "financial reports," "administrative functions," and "resource management."

A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from billing/administrative assistant resumes include skills like "patients," "customer service," "medicaid," and "medical billing," whereas a customer service administrative assistant is more likely to list skills in "purchase orders," "credit card," "customer inquiries," and "inbound calls. "

A billing assistant is primarily in charge of performing support tasks to maintain smooth billing operations in an establishment. Their responsibilities typically include preparing and processing invoices for clients, sending billing adjustments, printing and reviewing invoices and billings, receiving payments, and monitoring delinquent invoices, sending reminders as necessary. They may also close and balance payments, calculate discounts, and maintain records of all transactions. Moreover, a billing assistant must be alert and proactive for any errors and inconsistencies, dealing with them accordingly.