Billing administrator vs customer service administrator

The differences between billing administrators and customer service administrators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a billing administrator, becoming a customer service administrator takes usually requires 6-12 months. Additionally, a billing administrator has an average salary of $39,442, which is higher than the $35,824 average annual salary of a customer service administrator.

The top three skills for a billing administrator include data entry, patients and billing issues. The most important skills for a customer service administrator are strong customer service, data entry, and post sales.

Billing administrator vs customer service administrator overview

	Billing Administrator	Customer Service Administrator
Yearly salary	$39,442	$35,824
Hourly rate	$18.96	$17.22
Growth rate	-3%	-4%
Number of jobs	71,952	247,315
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 45%
Average age	46	40
Years of experience	2	12

What does a billing administrator do?

A billing administrator is primarily in charge of managing the billing and collection procedures of a company. They mostly handle administrative tasks such as gathering and organizing patient information, preparing billing data and invoices, maintaining and updating databases, and keeping an eye for any errors and inconsistencies, taking corrective measures right away. In some industries, a billing administrator must coordinate and submit receipts to insurance companies, answer client inquiries, discuss products and services, and produce regular reports. Moreover, as a billing administrator, it is essential to maintain a clear line of communication with staff for an efficient workflow.

What does a customer service administrator do?

Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

Billing administrator vs customer service administrator salary

Billing administrators and customer service administrators have different pay scales, as shown below.

	Billing Administrator	Customer Service Administrator
Average salary	$39,442	$35,824
Salary range	Between $30,000 And $51,000	Between $28,000 And $45,000
Highest paying City	Washington, DC	Fremont, CA
Highest paying state	New Jersey	Alaska
Best paying company	Buckley King	Westinghouse Appliances Australia
Best paying industry	Construction	Technology

Differences between billing administrator and customer service administrator education

There are a few differences between a billing administrator and a customer service administrator in terms of educational background:

	Billing Administrator	Customer Service Administrator
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Billing administrator vs customer service administrator demographics

Here are the differences between billing administrators' and customer service administrators' demographics:

	Billing Administrator	Customer Service Administrator
Average age	46	40
Gender ratio	Male, 16.7% Female, 83.3%	Male, 20.3% Female, 79.7%
Race ratio	Black or African American, 10.5% Unknown, 4.3% Hispanic or Latino, 21.1% Asian, 7.2% White, 55.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between billing administrator and customer service administrator duties and responsibilities

Billing administrator example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Perform coding of inpatient/outpatient office, endoscopy, & pathology services and ensure proper assignment of ICD-9 and CPT codes.
Experience with CMS FISS systems.
Coordinate HCPC and ICD-9 codes for billing.
Reconcile JDE invoicing reports to CMS invoicing reports.
Implement corporate or departmental policies, HIPAA compliance, and service standards in conjunction with clinical and billing.

Customer service administrator example responsibilities.

Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Manage cleanliness and organization of work area and equipment.
Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.

Billing administrator vs customer service administrator skills

Common billing administrator skills

Data Entry, 12%
Patients, 12%
Billing Issues, 7%
Financial Reports, 4%
Billing System, 4%
Medical Billing, 3%

Common customer service administrator skills

Strong Customer Service, 22%
Data Entry, 11%
Post Sales, 5%
Customer Inquiries, 5%
Purchase Orders, 3%
PowerPoint, 3%

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Billing Administrator
Billing Administrator vs Customer Service Administrator

Updated January 8, 2025

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