A billing administrator is primarily in charge of managing the billing and collection procedures of a company. They mostly handle administrative tasks such as gathering and organizing patient information, preparing billing data and invoices, maintaining and updating databases, and keeping an eye for any errors and inconsistencies, taking corrective measures right away. In some industries, a billing administrator must coordinate and submit receipts to insurance companies, answer client inquiries, discuss products and services, and produce regular reports. Moreover, as a billing administrator, it is essential to maintain a clear line of communication with staff for an efficient workflow.

Billing Administrator Responsibilities

Here are examples of responsibilities from real billing administrator resumes representing typical tasks they are likely to perform in their roles.

  • Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
  • Perform coding of inpatient/outpatient office, endoscopy, & pathology services and ensure proper assignment of ICD-9 and CPT codes.
  • Experience with CMS FISS systems.
  • Coordinate HCPC and ICD-9 codes for billing.
  • Reconcile JDE invoicing reports to CMS invoicing reports.
  • Implement corporate or departmental policies, HIPAA compliance, and service standards in conjunction with clinical and billing.
  • Bill all insurances for out-patients services verifying that the CPT and diagnosis codes are correct base on medical necessity.
  • Review and update all CPT-4, ICD-9, and HCPCS code changes as applicable from mandates by insurance payers.
  • Maintain accurate Medicare and Medicaid billing analysis reports.
  • Maintain strictest confidentiality by adhering to all HIPAA guidelines/regulations.
  • Advance knowledge of internal computerize system for direct billing of Medicare and Medicaid.
  • Check in patients, receive co-pays, gather new patient information and compare existing patients with computerize records for accuracy.
  • Work all incoming insurance/patient billing correspondence, appeals, reviews, and actively work accounts to resolution within timely filing parameters.
  • Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.

Billing Administrator Skills and Personality Traits

We calculated that 12% of Billing Administrators are proficient in Data Entry, Patients, and Billing Issues. They’re also known for soft skills such as Communication skills, Organizational skills, and Math skills.

We break down the percentage of Billing Administrators that have these skills listed on their resume here:

  • Data Entry, 12%

    Complete appropriate documentation and data entry regarding claim invoicing, verifying all information entered is correct.

  • Patients, 12%

    Checked in patients, received co-pays, gathered new patient information and compared existing patients with computerized records for accuracy.

  • Billing Issues, 7%

    Improved internal processes for better billing practices and increased revenue by troubleshooting e-billing issues and analyzing client rejections and deductions.

  • Financial Reports, 4%

    Conduct and administer fiscal operations, including medical billing, accounting, authorizing expenditures and coordinating financial reports.

  • Billing System, 4%

    Verified, validated and reconciled billing agreements, billing instructions and billing system configurations.

  • Medical Billing, 3%

    Provided exceptional administrative support and medical billing expertise.

"data entry," "patients," and "billing issues" aren't the only skills we found billing administrators list on their resumes. In fact, there's a whole list of billing administrator responsibilities that we found, including:

  • Arguably the most important personality trait for a billing administrator to have happens to be communication skills. An example from a resume said this about the skill, "financial clerks should be able to explain policies and procedures to colleagues and customers." Additionally, other resumes have pointed out that billing administrators can use communication skills to "controlled and managed data entry, communications and correspondences using the hospital mainframe computer system. "
  • Another trait important for fulfilling billing administrator duties is organizational skills. According to a billing administrator resume, "financial clerks must be able to arrange files so they can find them quickly and efficiently." Here's an example of how billing administrators are able to utilize organizational skills: "completed 160-hr externship of medical billing for durable medical equipment, using excellent time management and organizational skills. "
  • Another skill that is quite popular among billing administrators is math skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a billing administrator resume: "the job duties of financial clerks includes calculating charges and updating financial records." This example from a resume shows how this skill is used: "provided monthly analysis reports and statistics to management regarding monthly price changes and other billing functions. "
  • See the full list of billing administrator skills.

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    What Account Specialists Do

    An account specialist is responsible for reaching out to customers or potential clients through calls, emails, and other forms of correspondence to secure sales and strengthen business relations. An account specialist may also perform other tasks such as arranging appointment schedules with clients, providing price quotes and responding to further inquiries, process orders, generating sales leads, and handling complaints and resolving issues. Furthermore, an account specialist may also be involved in developing strategies, finding new opportunities, producing and completing necessary documents, and preparing reports, all in adherence to the company's policies and regulations.

    In this section, we compare the average billing administrator annual salary with that of an account specialist. Typically, account specialists earn a $3,144 higher salary than billing administrators earn annually.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both billing administrators and account specialists positions are skilled in data entry, patients, and billing issues.

    There are some key differences in responsibilities as well. For example, a billing administrator responsibilities require skills like "billing system," "client billing," "billing process," and "front desk." Meanwhile a typical account specialist has skills in areas such as "customer service," "account management," "powerpoint," and "catheter." This difference in skills reveals how truly different these two careers really are.

    Account specialists tend to make the most money in the finance industry by averaging a salary of $47,336. In contrast, billing administrators make the biggest average salary of $41,089 in the construction industry.

    The education levels that account specialists earn is a bit different than that of billing administrators. In particular, account specialists are 0.8% more likely to graduate with a Master's Degree than a billing administrator. Additionally, they're 0.1% more likely to earn a Doctoral Degree.

    What Are The Duties Of an Account Representative?

    Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly. They also check up on clients to see if they are still satisfied with the products or services of the company. They also create new accounts by welcoming new clients and assisting them in their needs. Account representatives manage client inquiries and process client requests. They also address complaints and ensure that any challenges are mitigated and that clients remain with the company.

    Next up, we have the account representative profession to look over. This career brings along a lower average salary when compared to a billing administrator annual salary. In fact, account representatives salary difference is $2,465 lower than the salary of billing administrators per year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both billing administrators and account representatives are known to have skills such as "data entry," "patients," and "billing issues. "

    But both careers also use different skills, according to real billing administrator resumes. While billing administrator responsibilities can utilize skills like "financial reports," "client billing," "billing process," and "front desk," some account representatives use skills like "customer service," "customer satisfaction," "medical terminology," and "financial assistance."

    On average, account representatives earn a lower salary than billing administrators. There are industries that support higher salaries in each profession respectively. Interestingly enough, account representatives earn the most pay in the finance industry with an average salary of $38,433. Whereas, billing administrators have higher paychecks in the construction industry where they earn an average of $41,089.

    In general, account representatives study at similar levels of education than billing administrators. They're 0.3% less likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.

    How a Customer Service And Billing Compares

    A customer service and billing worker primarily assists customers when it comes to billing matters. They answer calls or correspondence from customers to identify their needs, respond to inquiries, discuss product or service specifications, manage billing arrangements, provide price quotes, and offer other services. They may also arrange appointments, process refunds, and solve issues and concerns, ensuring efficiency and client satisfaction. Additionally, customer service and billing maintains records of all transactions and reports to managers regularly.

    The third profession we take a look at is customer service and billing. On an average scale, these workers bring in lower salaries than billing administrators. In fact, they make a $6,998 lower salary per year.

    While looking through the resumes of several billing administrators and customer service and billings we discovered that both professions have similar skills. These similarities include skills such as "data entry," "patients," and "billing issues," but they differ when it comes to other required skills.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a billing administrator is likely to be skilled in "financial reports," "client billing," "billing process," and "deltek vision," while a typical customer service and billing is skilled in "strong customer service," "inbound calls," "outbound calls," and "process payments."

    Additionally, customer service and billings earn a higher salary in the utilities industry compared to other industries. In this industry, they receive an average salary of $38,268. Additionally, billing administrators earn an average salary of $41,089 in the construction industry.

    Customer service and billings typically study at similar levels compared with billing administrators. For example, they're 1.5% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

    Description Of an Accounting Representative

    Account representatives are in charge of making sales. Their primary duties include designing and maintaining customer accounts, as well as being a liaison between the organization and clients. They constantly communicate with clients, respond to their concerns, and monitor transactions as well as payments. Also, they develop company invoices, regularly keeping track of client's transactions, maintaining records of the client's account, and routinely auditing them. The job requirements include strong communication and negotiation skills, relevant experience in sales, and confidence.

    Now, we'll look at accounting representatives, who generally average a higher pay when compared to billing administrators annual salary. In fact, the difference is about $4,434 per year.

    While their salaries may vary, billing administrators and accounting representatives both use similar skills to perform their jobs. Resumes from both professions include skills like "data entry," "patients," and "billing issues. "

    While some skills are shared by these professions, there are some differences to note. "medical billing," "client billing," "billing process," and "front desk" are skills that have shown up on billing administrators resumes. Additionally, accounting representative uses skills like payroll, customer service, general ledger accounts, and reconciliations on their resumes.

    Now, let's take a closer look at the financials in each career. The automotive industry tends to pay more for accounting representatives with an average of $47,306. While the highest billing administrator annual salary comes from the construction industry.

    The average resume of accounting representatives showed that they earn similar levels of education to billing administrators. So much so that the likelihood of them earning a Master's Degree is 0.9% more. Additionally, they're more likely to earn a Doctoral Degree by 0.0%.