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Billing agent skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical billing agent skills. We ranked the top skills for billing agents based on the percentage of resumes they appeared on. For example, 14.5% of billing agent resumes contained data entry as a skill. Continue reading to find out what skills a billing agent needs to be successful in the workplace.

15 billing agent skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how billing agents use data entry:

Completed necessary medical data entry functions to ensure accurate accountability of records.
Collected customer information for reservation data entry in multiple computer systems.

2. Quality Customer Service

Here's how billing agents use quality customer service:

Provided quality customer service in a professional call center work environment rated highly stressful.
Fulfilled a daily goal of 30 emails closed and provided high quality customer service.

3. Inbound Calls

Here's how billing agents use inbound calls:

Job responsibilities include handling and troubleshooting inbound calls concerning satellite service.
Worked with specialized computer programs and handled inbound calls, answering questions about charges on customers' bills.

4. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how billing agents use outbound calls:

Assisted customers with internet billing issues and resolved internet billing problems - Executed inbound and outbound calls
Placed high volume of outbound calls to collect on medical bills.

5. Invoice

Here's how billing agents use invoice:

Gathered information from our office's portal to accurately invoice our customers near and abroad for their good and purchases.
Analyzed aging reports, invoice registries, and bank statements for financial discrepancies prior to audit.

6. Customer Accounts

Here's how billing agents use customer accounts:

Removed and added services from customer accounts and provided minimal technical support.
Researched and reconciled customer accounts on a weekly/monthly basis.

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7. Credit Card Payments

Here's how billing agents use credit card payments:

Processed various credit card payments for the Circulation department's Newspaper in Education program.
Process automatic credit card payments twice per month.

8. Medical Billing

Here's how billing agents use medical billing:

Specialized in rejected electronic claims and corrected rejected HCFA claims, Trained medical billing staff.
Prepared precise medical billing; commercial and private pay.

9. Customer Calls

Here's how billing agents use customer calls:

Authenticated customer calls for maximum security and customer reassurance.
Answer incoming customer calls regarding billing inquiries, service issues, moving services to new address, and disconnection requests.

10. Process Payments

Here's how billing agents use process payments:

Reviewed and accepted updated account information and process payments.
Worked with excel and used formulas to process payments on a daily basis.

11. Payment Arrangements

Here's how billing agents use payment arrangements:

Maintain payment records of all patients, make payment arrangements with Medicare/MediCal, and post payments.
Set up payment arrangements with the payer, verify insurance, and skip trace when needed.

12. Medicaid

Here's how billing agents use medicaid:

Process Prior Authorization forms and documents with significant emphasis on Medicaid and Medicaid Waiver services.
Process and submit No-Fault claims; Bill Medicaid and Medicare claims and maintain patient files; Weekly billing of patients,

13. Billing Data

Here's how billing agents use billing data:

Input billing data from source documents using established procedures.
Verified the accuracy of billing data and revised errors.

14. Customer Complaints

Here's how billing agents use customer complaints:

Negotiated billing inquires, billing adjustments, customer complaints, and sale of new billing services.
Handle customer complaints and concerns while repairing trust and locating resources for problem resolution.

15. Billing Inquires

Here's how billing agents use billing inquires:

Take incoming calls for Verizon for sales, retention, and billing inquires.
Receive incoming calls Assist customers with billing and video cable issues Answer billing inquires and adjusts bills as needed

5 Billing Agent resume examples

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List of billing agent skills to add to your resume

The most important skills for a billing agent resume and required skills for a billing agent to have include:

Data Entry
Quality Customer Service
Inbound Calls
Outbound Calls
Invoice
Customer Accounts
Credit Card Payments
Medical Billing
Customer Calls
Process Payments
Payment Arrangements
Medicaid
Billing Data
Customer Complaints
Billing Inquires

Customer Inquiries
Insurance Claims
Billing Process
Hippa
Patient Accounts
Billing Statements
Billing Disputes
Bill Payments
CPT
Billing System
Past Due Accounts
Computer Programs
Technical Issues
Medical Claims
ICD-9

Insurance Verification
Delinquent Accounts
Insurance Coverage
Insurance Billing
Customer Interaction
Billing Adjustments
A/R
Billing Errors
Billing Complaints
Charge Entry
Telephone Calls
Customer Billing Issues
Customer Support
DIRECTV
Account Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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