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Billing analyst skills for your resume and career

Updated January 8, 2025

3 min read

Quoted expert

Francisco Depusoir

Below we've compiled a list of the most critical billing analyst skills. We ranked the top skills for billing analysts based on the percentage of resumes they appeared on. For example, 15.5% of billing analyst resumes contained customer service as a skill. Continue reading to find out what skills a billing analyst needs to be successful in the workplace.

15 billing analyst skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how billing analysts use customer service:

Cross trained functional teams resulting in increased communication between account management, sales and billing providing customers with excellent customer service.
Researched customer information by utilizing an on-line resource library and Customer Service Console to gather documentation needed to process claims.

2. Patients

Here's how billing analysts use patients:

Answer telephone or mail inquiries from patients and other internal/external customers or representative, and address problems regarding billed inpatient services.
Provide support to patients with billing inquiries and appeals processing for Medicare/Commercial insurance carriers while assisting management with daily tasks.

3. Billing Issues

Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.

Here's how billing analysts use billing issues:

Reviewed month-end ratings of customer accounts through account reconciliations and variance analysis; resolved billing issues.
Audited and reconciled wholesale carrier invoices, vendor payment authorizations and billing issues/discrepancies.

4. Strong Analytical

Here's how billing analysts use strong analytical:

Resolved discrepancies via carrier Strong analytical and communication skills were required.

5. Billing System

A billing system is a system for issuing invoices related to fees payable by each party under an access agreement. Billing systems often include payment software that automates the process of collecting payments, sending recurring invoices, tracking expenses, and tracking invoices, and generates reports for management and records payments to the accounts of the customers.

Here's how billing analysts use billing system:

Prepared management reports, updated the account billing system, coordinated with systems personnel regarding systems enhancement and trained co-workers.
Revised and streamlined billing systems logic with development team to enhance billing accuracy and capabilities to complement evolving client needs.

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how billing analysts use data entry:

Increased data entry speed and improved process by assisting several departments with development of customized macros.
Performed data entry of material source documents, provided administrative support to all business operations.

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7. Reconciliations

Here's how billing analysts use reconciliations:

Managed multiple contracts including timely and accurate billing of monthly invoices, payment notifications, and reconciliations.
Performed in-depth reconciliations in an effort to uncover historical discrepancies, often collaborating with external customers.

8. PowerPoint

Here's how billing analysts use powerpoint:

Developed PowerPoint presentations for Manager of Settlements and Billing department to deliver to colleagues, upper management and Market Participants.
Developed, coordinated, wrote, edited, and proofread internal monthly newsletters/weekly PowerPoint presentations Accomplishments/Rewards.

9. Financial Reports

Here's how billing analysts use financial reports:

Collaborated with team members to compile monthly financial reports and performance metrics for senior management review.
Assisted Finance department with the investigation and resolution of any discrepancies with financial reports.

10. CPT

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

Here's how billing analysts use cpt:

Verified appropriateness of ICD, CPT, Revenue and other codes used on claims, based on supporting documentation.
Analyzed and reviewed workers compensation claims to ensure that the CPT and ICD9 codes are accurate before making payments.

11. Pivot Tables

A pivot table is a technique used in data processing to arrange and rearrange statistics to prioritize useful information. The aim of a pivot table is to summarize the findings and interpretations of the data extracted. Pivot tables take information from a database or spreadsheet to report sums, average, and other such statistics. This technique is integral to data analysis since it turns the data to view it from different lenses and perspectives.

Here's how billing analysts use pivot tables:

Examined monthly billing portfolio for discrepancies and performed variance analysis utilizing pivot tables and queries to determine necessary resolutions.
Utilized Pivot tables and VLOOKUP to analyze customer's financial data to achieve ultimate savings for customer.

12. Billing Process

Here's how billing analysts use billing process:

Assessed and renovated Network Analyst billing process inaccuracies resulting in increased project probability by 15%.
Recovered additional revenue while analyzing billing processes; coordinated the billing of a new acquisition.

13. SQL

Here's how billing analysts use sql:

Executed test scripts in both front-end and back-end Created queries in SQL to extract data from the database
Manage close to 500 accounts with 20 different vendors, invoices are parsed in the SQL database.

14. Process Improvement

Here's how billing analysts use process improvement:

Assisted in development of process improvements and software system enhancements that contributed to reduced payment errors and improved payment resolution process.
Performed assessments and analysis on billing data to insure financial integrity and accuracy and recommended and implemented process improvements.

15. Customer Accounts

Here's how billing analysts use customer accounts:

Calculated and modified average customer accounts based on the customer's anticipated electric consumption and any arrears balance outstanding on account.
Established and maintained customer accounts by implementing customer agreements, ensuring accurate and timely billing and establishing quality controls.

5 Billing Analyst resume examples

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What skills help Billing Analysts find jobs?

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What hard/technical skills are most important for billing analysts?

Francisco Depusoir

Associate Professor of Accounting, University of the Virgin Islands

-Basic knowledge of Generally Accepted Accounting Principles (GAAP)
-Experience with business intelligence software.
-Independent research skills.
-Data management abilities.
-Preparation and understanding of financial statements.

Do you want to know more?

List of billing analyst skills to add to your resume

The most important skills for a billing analyst resume and required skills for a billing analyst to have include:

Customer Service
Patients
Billing Issues
Strong Analytical
Billing System
Data Entry
Reconciliations
PowerPoint
Financial Reports
CPT
Pivot Tables
Billing Process
SQL
Process Improvement
Customer Accounts
Billing Data

Medicaid
HIPAA
Billing Procedures
SOX
Contract Terms
Deltek Costpoint
Billing Errors
Billing Inquiries
Patient Accounts
Customer Inquiries
Billing Disputes
Journal Entries
Customer Invoices
Medical Bills
General Ledger
Accounts Receivables

Credit Memos
Billing Reports
Billing Cycle
Client Invoices
Medical Claims
Customer Billing
Financial Data
Customer Contracts
Billing Invoices
WAWF
EOB
Fee Schedules
Vendor Invoices
ICD-9
HCPCS
Cash Application

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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