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Billing and insurance coordinator skills for your resume and career

Updated January 8, 2025
3 min read
Billing and insurance coordinator example skills
Below we've compiled a list of the most critical billing and insurance coordinator skills. We ranked the top skills for billing and insurance coordinators based on the percentage of resumes they appeared on. For example, 15.6% of billing and insurance coordinator resumes contained patients as a skill. Continue reading to find out what skills a billing and insurance coordinator needs to be successful in the workplace.

15 billing and insurance coordinator skills for your resume and career

1. Patients

Here's how billing and insurance coordinators use patients:
  • Processed referrals for new patients, renewed authorizations for current patients and handled monthly eligibility for all patients.
  • Communicate effectively with patients regarding claim denials, and adjusting information in an appropriate and timely manner.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how billing and insurance coordinators use customer service:
  • Managed and organized billing data system, responsible for input of delivery information and driver payments, provided prompt customer service
  • Demonstrated a positive customer service attitude/behavior and maintained a professional working relationship with all staff members.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how billing and insurance coordinators use data entry:
  • Operate various office equipment* Verify invoices and revise any errors* Perform data entry* Assisted in timekeeping* Other bookkeeping tasks
  • Performed data entry of invoices into a custom database that reconciled advertising orders to publisher billing invoices.

4. Billing System

A billing system is a system for issuing invoices related to fees payable by each party under an access agreement. Billing systems often include payment software that automates the process of collecting payments, sending recurring invoices, tracking expenses, and tracking invoices, and generates reports for management and records payments to the accounts of the customers.

Here's how billing and insurance coordinators use billing system:
  • Invoice processing* Managing agreements in the company billing system* Managing and updating client information* Dispute and query management for clients
  • Compiled and maintained billing system for internal networking and telephony services rendered.

5. Billing Issues

Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.

Here's how billing and insurance coordinators use billing issues:
  • Communicate and collaborate effectively with various levels of management in creating solutions for difficult billing issues that may arise.
  • Collaborated with the Management Committee and Director of Administration on various occasions regarding more difficult billing issues.

6. Medical Billing

Here's how billing and insurance coordinators use medical billing:
  • Submitted accurate and timely dental/medical billing to Medicaid and various commercial insurances.
  • Organized and maintained medical billing forms and patient information.

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7. CPT

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

Here's how billing and insurance coordinators use cpt:
  • Researched and resubmitted rejected claims with corrected diagnosis, CPT codes and erroneous demographics for denied charges to insurances for reprocessing.
  • Instructed and supervised support staff in accurate CPT and ICD9 coding for the oncology department of a large medical clinic.

8. Medicaid

Here's how billing and insurance coordinators use medicaid:
  • Handled all Medicare, Medicare Advantage Plans, Traditional Medicaid, Star Plus as well as all Private Insurance eligibility/Authorizations/Referrals/Appeals/CPT coding.
  • Developed a database to maintain/update all managed care, Medicare and Medicaid fee schedules for accessibility by physicians and administrators.

9. Customer Accounts

Here's how billing and insurance coordinators use customer accounts:
  • Managed all sizes of customer accounts to ensure accurate measurement of utility usage.
  • Review customer accounts and determine eligibility for the companies balanced billing program.

10. Billing Process

Here's how billing and insurance coordinators use billing process:
  • Verify validity of account discrepancies by obtaining and investigating information from providers to complete billing process.
  • Identify processing problems and initiation of quality improvement mechanisms critical to billing process.

11. Financial Reports

Here's how billing and insurance coordinators use financial reports:
  • Audited and created financial reports; analyzed and evaluated numerical data, resolved any discrepancies.
  • Prepare financial reports monthly, reimbursement and as directed by management/create deadlines.

12. Appeals

Here's how billing and insurance coordinators use appeals:
  • Responded to third-payer denials and initiated written appeals, while disseminating patient information to appropriate personnel.
  • Specialized in No-Fault and Worker's Compensation billing/collections, including follow-up and appeals when necessary.

13. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how billing and insurance coordinators use patient accounts:
  • Verified insurance -Filed secondary insurance -Interacted with communities -Worked in Vision billing program & Medicare -Maintained patient account setup & payment posting
  • Worked closely with Patient Advocate Department to assist troubled patient accounts and investigated for accurate charge entry and reimbursement.

14. Elite

Here's how billing and insurance coordinators use elite:
  • Generate various reports for Client and Attorneys using Elite reports and Excel; accurately answer inquires regarding client/matters and timekeepers billings.
  • Worked with lawyers and Accounting Department personnel as needed to resolve billing and other related issues using Elite Enterprise.

15. Insurance Verification

Here's how billing and insurance coordinators use insurance verification:
  • Researched previous patient records locating required information, contacted Physician offices for updated information and insurance verification.
  • Assisted patient services with check-in/-out, insurance verification and patient account maintenance.
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List of billing and insurance coordinator skills to add to your resume

Billing and insurance coordinator skills

The most important skills for a billing and insurance coordinator resume and required skills for a billing and insurance coordinator to have include:

  • Patients
  • Customer Service
  • Data Entry
  • Billing System
  • Billing Issues
  • Medical Billing
  • CPT
  • Medicaid
  • Customer Accounts
  • Billing Process
  • Financial Reports
  • Appeals
  • Patient Accounts
  • Elite
  • Insurance Verification
  • Client Invoices
  • Medical Claims
  • Patient Charts
  • Client Billing
  • Electronic Billing
  • Patient Billing
  • ICD-9
  • HIPAA
  • Cash Receipts
  • Accounts Receivables
  • Patient Payments
  • Charge Entry
  • ICD-10
  • Billing Inquiries
  • Insurance Eligibility
  • Front Desk
  • Insurance Carriers
  • Insurance Claims
  • EMR
  • WIP
  • EOB
  • CMS
  • Patient Demographics
  • Billing Procedures
  • Billing Reports
  • Delinquent Accounts
  • HCPCS
  • Insurance Coverage
  • Vendor Invoices
  • Payment Arrangements
  • Billing Data
  • Billing Software
  • Insurance Payments

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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